Changing your Password

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Changing your Password

IMPORTANT ! Please make sure you have reviewed these instructions before proceeding with your

password change. The goal of this document is to guide you through changing your password and updating it on all of your devices. This process will take about 15 -‐ 35 minutes depending on how many devices you use. Please set aside enough time to complete the process from start to finish. The steps will involve restarting your computer and changing settings on your devices.

Password Guidelines

• Passwords are case-‐sensitive

• Must be eight (8) characters long and non-‐trivial (not easy to guess)

• Must contain at least one (1) upper case letter, one (1) lower case letter and one (1) numerical digit • Must NOT be equal to a user’s first name or last name

• Must NOT contain a portion of the UNIX/user ID longer than four (4) characters • Must NOT contain the same character consecutively more than four (4) times

• Must NOT contain the words “Roche”, “Chugai”, “Genentech” or the name of any other Roche-‐owned legal entity

• Must NOT contain Roche, Chugai or Genentech product names or generic names • Must be different from your previous 5 passwords

• Must NOT contain special characters like *, &, %, #, ^, $, @ etc. • Password lifetime is a maximum of one (1) year

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Step 1 -‐ Prep work

Gather Devices

• Gather all of your Genentech/Roche devices

• This includes your Desktop computer, Laptop, iPhone, iPad, etc.

Prepare Mobile Devices - iPhone/iPad

• Unlock your device so you can see the home screen

• Verify you have internet access (Connect to WiFi or cellular)

Prepare Computer – Windows / Mac

• Log out of any shared computers you may use (Lab systems, Remote Desktop sessions, etc.) • If you’re on campus, we recommended that you connect to the network via an Ethernet cable if

possible

• Remote employees should connect to gConnect

• Close all programs and applications except for a single web browser window. This includes any other tabs you may have open within that window -‐ email, calendar, or application sites.

Step 2 – Change your Password

1. Launch a web browser on your computer and go to pwcw.gene.com

2. You will be directed to the Quick Access Sign On screen shown below. Enter your User Name and current password, then select the Log In button. If you’re unable to log in, please verify you are using the correct User Name and current password, wait 15 minutes, and try again. If you are still unable to log in, your password may have expired.

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3. You will then be directed to a SIMS-‐like website to change your password. Pay special attention to the Password Guidelines. If the new password you’ve chosen is not being accepted, please review all of the rules and try again with a unique and entirely different password. Changing a single character within the last password you attempted will not work, so please try a completely new password.

4. Please note that you will need to read the Electronic Signature Policy and check the box verifying that you have read it. Once you’ve checked the box, click Submit. Do not click Submit more than once as it may take a few minutes for the change to complete.

5. Once your password change is completed, a notification window will appear informing you that “your password has been successfully changed”.

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6. You have now changed your password. Please make sure you commit it to memory, but do not share it with others or write it down.

Step 3 – Synchronizing your Password

These steps only apply to Genentech/Roche issued and managed equipment.

Mobile Devices – iPhone/iPad

Your new password will be sent to your device automatically. This can take up to 5 minutes. Have your device powered on, unlocked (not at passcode screen) and online (WiFi or Cellular).

• Make a quick change to your email account • Tap on the Settings icon

• Tap on Mail, Contacts, Calendars

• Locate and select the "GMail via IMAP" section • Make sure you toggle Mail OFF

• Press the Home button and open Mail • Confirm you are receiving new mail

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Windows Computers

This procedure is only for corporate computers issued to individuals. This does not apply to shared computers, personal computers or some lab computers

• If you’re on campus, make sure your computer is connected to the corporate network • If you’re offsite, log into gConnect

1. Press Control+Alt+Delete on your keyboard and select "Lock this computer" 2. Then select Unlock and enter your NEW password

3. Your new password is now updated on your computer 4. Click the Start button and choose Reboot

5. Once your computer has finished rebooting, log in with your UNIX/user ID and NEW password

Macintosh computers

This procedure is only for corporate computers issued to individuals. This does not apply to shared computers, personal computers or some lab computers.

• PasswordUtility, a program designed by Genentech/Roche, will assist you with synchronizing your locally cached Mac password and updating your password within some of your applications.

1. Click on the Spotlight icon (the magnifying glass in the upper right hand corner of your desktop). Type

“Password Utility” into the search box.

2. Enter your UNIX/user ID and previous password. After clicking OK, the PasswordUtility should launch. Note: If your previous password does not work, try using your new password for this step.

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3. Enter your UNIX/user ID again and click Continue

4. You will then be prompted to enter your OLD password in the pop-‐up window shown below. Note:

You can hide your password on the screen by unchecking the “Show Password” option. Click Continue.

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6. Upon completion, you’ll encounter a confirmation window. If an issue occurred during any step of this

process, you will see red warnings instead of green checkmarks. Click OK when complete.

You have completed the password change process.

Step 4 – Troubleshooting

At this point it is recommended that you test your new password by taking the following actions: • Log into the core applications you use on a day-‐to-‐day basis

• Access your department share via \\dnafiles1 • Log into CHRIS

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• If you cannot log in, try the following steps:

1. Click the here link, which will redirect you to the Genentech-‐Roche Password Synchronization Form

2. Log in with your UNIX/user ID and “new” password

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4. Click Submit

5. Try logging back in to CHRIS

If you trouble completing any of these steps, please contact the Service Desk at x53700

Changing your Password