COMPETENCY BASED LEARNING MATERIAL
Sector: TOURISM Qualification Title: HOUSEKEEPING NC II Unit of Competency:
Module Title:
OUR LADY OF TRIUMPH INSTITUTE OF TECHNOLOGY Bañadero, Ozamiz City
Tel. no. 088-521-2653, 088-545-9078 Email: [email protected]
Welcome!
The unit of competency "Provide housekeeping services to the guest“ contains knowledge and skills and attitude in promoting career growth and advancement, specially to integrate personal objectives with organizational goals set and meet work priorities and maintain professional growth and development.
The module:"Provide housekeeping services to the guests“contains training materials and activities for you to complete.
In this module, you are required to go through a series of learning activities in order to complete each learning outcomes of the module. In each outcomes, there are Information Sheets, Self-Checks, task Sheets and Job Sheets. Follow and perform the activities on your own.
If you have questions, do not hesitate to ask for assistance from your facilitator.
Talk to your trainer and agree on how you’ll organize the training of this unit. Read throughthe learning guide carefully. It is divided into sections that cover all skills and knowledge you need to complete in this module.
Work through all the information and complete the activities in each section. Read all information sheets and complete the self-check, suggested references are included to supplement the materials provided in this module.
Your instructor will be your trainer, supervisor or manager who is there to support you and show you the correct way of doing things covered in your training.
Your trainer will tell you about the important things you need to consider when you complete the activities. It is important that you listen and take notes.
You will be given an opportunity to ask questions and practice on the job.
Make sure you practice your new skills during regular work shifts in order to improve your speed, memory and self-confidence.
Communicate to your work mates with relevant experiences and ask for their guidance.
Use the self-check questions to test your own progress.
Housekeeping NC II
Date Developed: Document No.: Issued by: Revision #: _______ Page No.: 1 Developed by:
When you are ready, ask your trainer to observe you in performing the activities stipulated in the competency-based learning materials.
After finishing this activities, ask for written feedback on your progress. Your trainer keeps feedback/pre-assessment report. When you have successfully completed each element, ask your trainer to mark on the reports that are ready for assessment.
When you have completed in this module, and confident that you have had the sufficient expertise, your trainer will arrange an appointment with registered assessor to assist you, the result of you, the result of your assessment will be recorded in your Competency Achievement Report.
LIST OF COMPETENCIES
No.
Unit of
Competency
Module Title
Code
01 Provide Housekeeping Services to Guest Providing housekeeping services to guests TRS512307
02 Prepare Rooms for Guest
Preparing rooms for guests
TRS512308 03 Clean Premises Cleaning premises TRS512309
04 Provide Valet
Service
Providing valet services
TRS512310 05 Laundry Linen and
Guest Clothes
Laundering linen and guests clothes
TRS512311
MODULE CONTENT
UNIT OF COMPETENCY: Provide Housekeeping Services to Guests
Housekeeping NC II
Date Developed: Document No.: Issued by: Revision #: _______ Page No.: 1 Developed by:
MODULE TITLE : Providing Housekeeping Services to Guests
MODULE DESCRIPTION : This unit covers the knowledge, skills and attitude in providing general housekeeping services to guests.
SUGGESTED DURATION: 80 hrs. LEVEL OF QUALIFICATION NC II PREREQUISITE :
SUMMARY OF LEARNING OUTCOMES:
LO 1 Identify and perform different housekeeping services LO 2 Handle housekeeping request
LO 3 Advice guest on room and housekeeping equipment
Learning outcome summary
LEARNING OUTCOME NO. 1 Provide Housekeeping Services to Guest
CONTENTS:
1. Hotels codes and regulation
2. Interpersonal skills: communication and listening skills 3. Upselling and selling techniques
4. Basic operational skills on facilities and equipment 5. Personal hygiene
6. Hotel organizational structure: departments and its function” Rank and File” 7. Preparing requisitions for maintenance services.
2. Guest is greeted and acknowledged by use of name whenever possible. 3. Upselling and selling techniques are prepared accordance with industry
policy and procedure.
4. Guests are courteously advised on correct usage of the equipments. 5. Malfunctions are promptly reported accordance in standard Operating
Procedure, and where possible, alternative arrangements are made to meet the guest needs.
6. All collection time for requested equipment is agreed upon where appropriate.
7. Coordination with other department is done in accordance with hotel’s organizational structure and its function.
8. Guests request are noted and coordinated with other department concerned.
CONDITIONS:
The trainee/student must be provided with the following:
Tools Equipments Materials/Supplies
Tapes telephone pen and paper brochures/manuals computer
guest folio/guest list shower( with hot and cold) housekeeping/FO forms caution sign refrigerator operating manuals
electric fan room supplies and amenities air conditioning unit
shelves alarm clock
television and video player
Housekeeping NC II
Date Developed: Document No.: Issued by: Revision #: _______ Page No.: 1 Developed by:
LEARNING ACTIVITIES
Learning Activities Special Instructions
1. Read the information Sheet no. 2-1.1
Perform all activities required by the module.
2. Answer Self- Check no. 2-1.1 Compare answer with Answer Key 3. View DVD No. 2-1.1 “” Record all important details observed
in the video presentation.
INFORMATION SHEET NO. 2-1.1
Providing Housekeeping Services to the Guests
Learning Objectives:
After reading this Information Sheet you should be able to:
Housekeeping NC II
Date Developed: Document No.: Issued by: Revision #: _______ Page No.: 1 Developed by:
