Exam Exam
Name___________________________________ Name___________________________________
MULTIPLE
MULTIPLE CHOICE.CHOICE. ChooseChoose thethe oneone alternativealternative thatthat bestbest completescompletes thethe statementstatement oror answersanswers thethe questionquestion 1) The
1) The basic basic functionsfunctions ofof managementmanagement includeinclude allall ofof thethe followingfollowing EXCEPTEXCEPT ________.________. A
A) ) oouuttssoouurrcciinng g BB) ) ppllaannnniinng g CC) ) oorrggaanniizziinng g DD) ) ssttaaffffiinngg
1) 1)
2)
2) AA managermanager isis best best describeddescribed asas aa personperson whowho isis responsibleresponsible forfor ________.________. A) communicating
A) communicating withwith ssttoocckkhhoollddeerrs s BB) ) aaccccoommpplliisshhiinngg thethe organizationorganizationʹʹss goalsgoals
C) delegating
C) delegating authorityauthority toto ssuubboorrddiinnaattees s DD) ) tteeaacchhiinngg newnew employeesemployees basic basic skillsskills
2) 2)
3) Which
3) Which individualindividual inin anan organizationorganization isis responsibleresponsible forfor accomplishingaccomplishing thethe organizationorganizationʹʹss goalsgoals by by
planning,
planning, organizing,organizing, staffing,staffing, leading,leading, andand controllingcontrolling personnel?personnel? A
A) ) mmaarrkkeetteer r BB) ) eennttrreepprreenneeuur r CC) ) ggeenneerraalliisst t DD) ) mmaannaaggeerr
3) 3)
4) Which
4) Which ofof thethe followingfollowing involvesinvolves thethe fivefive functionsfunctions ofof planning,planning, organizing,organizing, staffing,staffing, leading,leading, andand controlling?
controlling?
A) management
A) management pprroocceesss s BB) ) ssuucccceessssiioonn planningplanning C) adaptability
C) adaptability ssccrreeeenniinng g DD) ) ssttrraatteeggiicc managementmanagement
4) 4)
5) Which
5) Which basic basic functionfunction ofof managementmanagement includesincludes developingdeveloping rulesrules andand procedures?procedures? A
A) ) ssttaaffffiinng g BB) ) ppllaannnniinng g C) C) oorrggaanniizziinng g DD) ) lleeaaddiinngg
5) 5)
6) Which
6) Which basic basic functionfunction ofof managementmanagement involvesinvolves maintainingmaintaining employeeemployee moralemorale andand motivatingmotivating subordinates?
subordinates? A
A) ) ddeevveellooppiinng g BB) ) oorrggaanniizziinngg C
C) ) lleeaaddiinng g DD) ) ppllaannnniinngg
6) 6)
7) What
7) What specificspecific activitiesactivities listedlisted below below areare partpart ofof thethe planningplanning function?function? A) training
A) training andand developingdeveloping eemmppllooyyeeees s B) B) ggiivviinngg eacheach subordinatesubordinate aa specificspecific tasktask C) developing
C) developing rulesrules andand pprroocceedduurrees s DD) ) eessttaabblliisshhiinngg qualityquality standardsstandards
7) 7)
8) Celeste
8) Celeste spendsspends mostmost ofof herher timetime atat workwork establishingestablishing goalsgoals forfor herher staffstaff ofof fiftyfifty employeesemployees andand developing
developing proceduresprocedures forfor variousvarious tasks.tasks. InIn whichwhich functionfunction ofof thethe managementmanagement processprocess doesdoes Celeste
Celeste spendspend mostmost ofof herher time?time? A
A) ) ssttaaffffiinng g BB) ) mmoottiivvaattiinng g CC) ) oorrggaanniizziinng g DD) ) ppllaannnniinngg
8) 8)
9) John
9) John primarilyprimarily spendsspends hishis timetime givinggiving taskstasks toto subordinatessubordinates andand establishingestablishing departments.departments. HeHe isis performing
performing whatwhat functionfunction ofof management?management? A
A) ) ppllaannnniinng g BB) ) lleeaaddiinng g C) C) oorrggaanniizziinng g D) D) ccoonnttrroolllliinngg
9) 9)
10) Which
10) Which functionfunction ofof thethe managementmanagement processprocess includesincludes delegatingdelegating authorityauthority toto subordinatessubordinates andand establishing
establishing channelschannels ofof communication?communication? A
A) ) oorrggaanniizziinng g BB) ) mmoottiivvaattiinng g CC) ) ssttaaffffiinng g DD) ) lleeaaddiinngg
10) 10)
11) Zachary,
11) Zachary, aa salessales managermanager withwith aa commercialcommercial realreal estateestate firm,firm, usesuses salessales quotasquotas toto assessassess thethe performance
performance ofof hishis staffstaff members,members, andand hehe thenthen developsdevelops strategiesstrategies forfor correctivecorrective action.action. WhichWhich function
function ofof thethe managementmanagement processprocess isis ZacharyZachary mostmost likelylikely performing?performing? A
A) ) ccoonnttrroolllliinng g BB) ) ssttaaffffiinng g CC) ) ppllaannnniinng g DD) ) oorrggaanniizziinngg
11) 11)
12) Which
12) Which ofof thethe followingfollowing activitiesactivities isis relatedrelated toto thethe organizingorganizing functionfunction ofof thethe managementmanagement process?process? A) giving
A) giving eacheach subordinatesubordinate aa specificspecific ttaassk k BB) ) ddeevveellooppiinngg rulesrules andand proceduresprocedures C) recruiting
C) recruiting prospectiveprospective eemmppllooyyeeees s DD) ) eessttaabblliisshhiinngg qualityquality standardsstandards
12) 12)
13) All
13) All ofof thethe followingfollowing areare activitiesactivities performedperformed withinwithin thethe staffingstaffing functionfunction ofof thethe managementmanagement process
process EXCEPTEXCEPT ________.________. A) maintaining
A) maintaining mmoorraalle e BB) ) pprroovviiddiinngg trainingtraining C) evaluating
C) evaluating ppeerrffoorrmmaanncce e DD) ) rreeccrruuiittiinngg employeesemployees
13) 13)
14) Which
14) Which ofof thethe followingfollowing termsterms best best describesdescribes firmsfirms suchsuch asas L.L.L.L. Bean,Bean, Toyota,Toyota, andand Dell?Dell? A) work
A) work ccoouunncciil l BB) ) ooppeenn sshhoop p C) C) oorrggaanniizzaattiioon n DD) ) bbaarrggaaiinniinngg unitunit
14) 14)
15) In
15) In thethe managementmanagement process,process, whichwhich activityactivity isis partpart ofof thethe staffingstaffing function?function? A) maintaining
A) maintaining mmoorraalle e BB) ) ddeevveellooppiinngg rulesrules C) evaluating
C) evaluating ppeerrffoorrmmaanncce e DD) ) sseettttiinngg productionproduction levelslevels
15) 15)
16) Which
16) Which functionfunction ofof thethe managementmanagement processprocess involvesinvolves settingsetting standardsstandards suchsuch aa salessales quotasquotas andand production
production levels?levels? A
A) ) lleeaaddiinng g BB) ) oorrggaanniizziinng g C) C) ccoonnttrroolllliinng g DD) ) ppllaannnniinngg
16) 16)
17) Which
17) Which activityactivity isis partpart ofof thethe controllingcontrolling functionfunction ofof thethe managementmanagement process?process? A) training
A) training andand developingdeveloping newnew employeesemployees B) recruiting
B) recruiting prospectiveprospective employeesemployees C) developing
C) developing departmentaldepartmental rulesrules andand proceduresprocedures D) comparing
D) comparing employeeemployee performanceperformance withwith standardsstandards
17) 17)
18) ________
18) ________ isis thethe processprocess ofof acquiring,acquiring, training,training, appraising,appraising, andand compensatingcompensating employees,employees, andand attending
attending toto theirtheir laborlabor relations,relations, healthhealth andand safety,safety, andand fairnessfairness concerns.concerns. A) Job
A) Job eevvaalluuaattiioon n BB) ) CCaarreeeerr planningplanning C) Human
C) Human resourceresource mmaannaaggeemmeennt t DD) ) BBeehhaavviioorraall managementmanagement
18) 18)
19) Human
19) Human resourceresource managementmanagement isis best best defineddefined asas thethe processprocess ofof ________.________. A) controlling
A) controlling andand orientingorienting newnew employeesemployees B) organizing
B) organizing andand schedulingscheduling workwork activitiesactivities forfor teamsteams C) acquiring,
C) acquiring, training,training, appraising,appraising, andand compensatingcompensating employeesemployees D) outsourcing
D) outsourcing andand offshoringoffshoring clericalclerical jobs jobs toto foreignforeign countriescountries
19) 19)
20) ________
20) ________ isis thethe rightright toto makemake decisions,decisions, toto directdirect thethe workwork ofof others,others, andand toto givegive orders.orders. A
A) ) LLeeaaddeerrsshhiip p BB) ) BBaarrggaaiinniinng g CC) ) AAuutthhoorriitty y DD) ) AArrbbiittrraattiioonn
20) 20)
21) All
21) All ofof thethe followingfollowing areare aa lineline managermanagerʹʹss responsibilitiesresponsibilities forfor effectiveeffective HRHR managementmanagement EXCEPTEXCEPT
________. ________.
A) advising
A) advising upperupper mmaannaaggeemmeennt t BB) ) oorriieennttiinngg newnew employeesemployees C) developing
C) developing eemmppllooyyeeees s DD) ) ccoonnttrroolllliinngg laborlabor costscosts
21) 21)
22) Line
22) Line authorityauthority isis best best defineddefined asas aa managermanagerʹʹss rightright toto ________.________.
A) advise
A) advise otherother managersmanagers oror employeesemployees B) advocate
B) advocate onon behalf behalf ofof hishis oror herher departmentdepartment C) issue
C) issue ordersorders toto otherother managersmanagers oror employeesemployees D) use
D) use flexibleflexible decisiondecision--makingmaking powerspowers
22) 22)
23) In
23) In mostmost organizations,organizations, humanhuman resourceresource managersmanagers areare categorizedcategorized asas ________,________, whowho assistassist andand advise
advise ________________ inin areasareas likelike recruiting,recruiting, hiring,hiring, andand compensation.compensation. A) line
A) line managers;managers; middlemiddle mmaannaaggeerrs s BB) ) ssttaaffff managers;managers; lineline managersmanagers C) line
C) line managers;managers; staffstaff mmaannaaggeerrs s D) D) ffuunnccttiioonnaall managers;managers; staffstaff managersmanagers
23) 23)
24) Which
24) Which ofof thethe followingfollowing hashas historicallyhistorically been been anan integralintegral partpart ofof everyevery lineline managermanagerʹʹss duties?duties?
A) handling
A) handling personnelpersonnel iissssuuees s BB) ) ccrreeaattiinngg personnelpersonnel policiespolicies C) developing
C) developing annualannual budgets budgets D) establishingD) establishing dressdress codescodes
24) 24)
25) Which
25) Which ofof thethe followingfollowing best best explainsexplains whywhy HRHR managementmanagement isis importantimportant toto allall managers?managers? A) An
A) An enthusiasticenthusiastic laborlabor forceforce isis likelylikely toto provideprovide financialfinancial supportsupport toto locallocal unions.unions. B) Technological
B) Technological changeschanges andand globalglobal competitioncompetition requirerequire clearclear organizationorganization charts.charts. C) Investing
C) Investing inin humanhuman capitalcapital enablesenables managersmanagers toto achieveachieve positivepositive resultsresults forfor thethe firm.firm. D) Economic
D) Economic challengeschallenges facingfacing thethe worldworld callcall forfor advancedadvanced costcost--cuttingcutting andand streamlining.streamlining.
25) 25)
26) According
26) According toto experts,experts, thethe primaryprimary hindrancehindrance toto aa firmfirmʹʹss productivityproductivity isis itsits inabilityinability toto ________.________.
A) create
A) create efficientefficient manufacturingmanufacturing ffaacciilliittiiees s BB) ) aaccqquuiirree andand maintainmaintain aa goodgood workforceworkforce C) use
C) use advancedadvanced accountingaccounting ccoonnttrroolls s DD) ) aattttaaiinn adequateadequate cashcash andand creditcredit
26) 26)
27) Larry
27) Larry isis aa lineline managermanager atat aa largelarge sportingsporting goodsgoods store.store. WhichWhich ofof thethe followingfollowing isis LEASTLEAST likelylikely toto be be one
one ofof LarryLarryʹʹss HRHR responsibilities?responsibilities?
A) disciplining
A) disciplining eemmppllooyyeeees s BB) ) sshhaarriinngg financialfinancial adviceadvice C) interpreting
C) interpreting companycompany ppoolliicciiees s DD) ) ttrraaiinniinngg newnew employeesemployees
27) 27)
28) All
28) All ofof thethe followingfollowing areare examplesexamples ofof humanhuman resourceresource specialtiesspecialties EXCEPTEXCEPT ________.________. A) training
A) training ssppeecciiaalliisst t BB) ) ffiinnaanncciiaall advisoradvisor C) EEO
C) EEO ccoooorrddiinnaattoor r DD) ) jjoobb analystanalyst
28) 28)
29) Nicole
29) Nicole worksworks asas aa job job analystanalyst atat aa computercomputer firm.firm. WhichWhich ofof thethe followingfollowing mostmost likelylikely describesdescribes Nicole
Nicoleʹʹss dutiesduties inin herher currentcurrent position?position?
A) planning
A) planning andand organizingorganizing trainingtraining activitiesactivities B) handling
B) handling employeeemployee benefits benefits programsprograms C) searching
C) searching forfor qualifiedqualified job job candidatescandidates D) collecting
D) collecting informationinformation aboutabout job job dutiesduties
29) 29)
30) In
30) In general,general, howhow manymany humanhuman resourceresource employeesemployees wouldwould be be onon staffstaff forfor aa firmfirm withwith 500500 totaltotal employees? employees? A A))11 BB))22 CC))1100 DD))55 30) 30) 31) Which
31) Which ofof thethe followingfollowing humanhuman resourceresource managementmanagement specialtiesspecialties wouldwould mostmost likelylikely requirerequire extensive
extensive travel?travel? A) job
A) job aannaallyysst t BB) ) ttrraaiinniinngg specialistspecialist C) labor
C) labor relationsrelations ssppeecciiaalliisst t DD) ) rreeccrruuiitteerr
31) 31)
32) Which
32) Which ofof thethe followingfollowing focusesfocuses onon usingusing centralizedcentralized callcall centerscenters andand outsourcingoutsourcing arrangementsarrangements with
with vendorsvendors asas aa wayway toto provideprovide specializedspecialized supportsupport forfor certaincertain HRHR activities?activities? A) corporate
A) corporate HRHR ggrroouupps s BB) ) HHRR consultingconsulting firmsfirms C) transactional
C) transactional HRHR ggrroouupps s D) D) eemmbbeeddddeedd HRHR unitsunits
32) 32)
33) An
33) An HRHR generalistgeneralist atat WilsonWilson ManufacturingManufacturing hashas been been assignedassigned toto thethe salessales departmentdepartment toto provideprovide HR
HR managementmanagement assistanceassistance asas needed.needed. WhichWhich ofof thethe followingfollowing best best describesdescribes thethe structurestructure ofof thethe HR
HR servicesservices providedprovided atat WilsonWilson Manufacturing?Manufacturing? A) HR
A) HR centerscenters ofof eexxppeerrttiisse e BB) ) ttrraannssaaccttiioonnaall HRHR groupsgroups C) corporate
C) corporate HRHR ggrroouupps s D) D) eemmbbeeddddeedd HRHR unitsunits
33) 33)
34) Roberta
34) Roberta WhitmanWhitman hashas recentlyrecently been been hiredhired by by Jackson Jackson PharmaceuticalsPharmaceuticals asas thethe seniorsenior vicevice presidentpresident of
of humanhuman resources.resources. Jackson Jackson PharmaceuticalsPharmaceuticals hashas aa historyhistory ofof problemsproblems withinwithin itsits HRHR departmentdepartment including
including highhigh employeeemployee turnover,turnover, EEOEEO violations,violations, inadequateinadequate trainingtraining programs,programs, andand benefit benefit enrollment
enrollment difficulties.difficulties. WithWith yearsyears ofof experienceexperience transformingtransforming HRHR departmentsdepartments inin otherother firms,firms, Whitman
Whitman believes believes sheshe cancan correctcorrect thethe problemsproblems atat Jackson Jackson Pharmaceuticals.Pharmaceuticals. Which
Which ofof thethe followingfollowing best best supportssupports thethe argumentargument thatthat WhitmanWhitman shouldshould createcreate embeddedembedded HRHR units
units andand assignassign relationshiprelationship managersmanagers toto eacheach departmentdepartment withinwithin thethe firm?firm? A) The
A) The globalglobal naturenature ofof thethe firmfirm makesmakes itit difficultdifficult forfor thethe HRHR departmentdepartment toto effectivelyeffectively communicate
communicate corporatecorporate messagesmessages toto employeesemployees scatteredscattered aroundaround thethe world.world. B) Line
B) Line managersmanagers wantwant toto implementimplement additionaladditional screeningscreening andand evaluationsevaluations toto improveimprove thethe quality
quality ofof theirtheir subordinates.subordinates. C) Employees
C) Employees frequentlyfrequently complaincomplain aboutabout thethe inconsistentinconsistent assistanceassistance theythey receivereceive fromfrom thethe HH department
department duedue toto itsits largelarge size.size. D) Centralized
D) Centralized callcall centerscenters wouldwould enableenable thethe HRHR departmentdepartment toto provideprovide specializedspecialized supportsupport oo daily
daily transactionaltransactional activities.activities.
34) 34)
35) Roberta
35) Roberta WhitmanWhitman hashas recentlyrecently been been hiredhired by by Jackson Jackson PharmaceuticalsPharmaceuticals asas thethe seniorsenior vicevice presidentpresident of
of humanhuman resources.resources. Jackson Jackson PharmaceuticalsPharmaceuticals hashas aa historyhistory ofof problemsproblems withinwithin itsits HRHR departmentdepartment including
including highhigh employeeemployee turnover,turnover, EEOEEO violations,violations, inadequateinadequate trainingtraining programs,programs, andand benefit benefit enrollment
enrollment difficulties.difficulties. WithWith yearsyears ofof experienceexperience transformingtransforming HRHR departmentsdepartments inin otherother firms,firms, Whitman
Whitman believes believes sheshe cancan correctcorrect thethe problemsproblems atat Jackson Jackson Pharmaceuticals.Pharmaceuticals. Which
Which ofof thethe followingfollowing best best supportssupports WhitmanWhitmanʹʹss ideaidea toto developdevelop aa transactionaltransactional HRHR groupgroup toto
handle
handle benefits benefits administration?administration? A) Extensive
A) Extensive trainingtraining hashas been been providedprovided toto lineline managersmanagers soso thatthat theythey fullyfully understandunderstand thethe different
different insuranceinsurance optionsoptions availableavailable toto employees.employees. B) Outside
B) Outside vendorsvendors specializingspecializing inin allall aspectsaspects ofof benefits benefits administrationadministration wouldwould provideprovide improved
improved supportsupport toto thethe firmfirmʹʹss employees.employees.
C) All
C) All employeesemployees areare currentlycurrently requiredrequired toto participateparticipate inin healthhealth screeningscreening andand drugdrug teststests toto eliminate
eliminate highhigh riskrisk employeesemployees fromfrom thethe benefits benefits plan.plan. D) Lower
D) Lower insuranceinsurance premiumspremiums wouldwould eliminateeliminate thethe needneed forfor outsourcingoutsourcing medicalmedical servicesservices andand improve
improve employeeemployee healthhealth coverage.coverage.
35) 35)
36) ________
36) ________ refersrefers toto thethe tendencytendency ofof firmsfirms toto extendextend theirtheir sales,sales, ownership,ownership, and/orand/or manufacturingmanufacturing toto new
new marketsmarkets abroad.abroad. A) Market
A) Market ddeevveellooppmmeennt t BB) ) DDiivveerrssiiffiiccaattiioonn C) Export
C) Export ggrroowwtth h DD) ) GGlloobbaalliizzaattiioonn
36) 36)
37) Which
37) Which termterm refersrefers toto exportingexporting jobs jobs toto lowerlower--costcost locationslocations abroad?abroad? A
A) ) bbeenncchhmmaarrkkiinng g BB) ) wwaarreehhoouussiinng g CC) ) ooffffsshhoorriinng g DD) ) ccoommppeennssaattiinngg
37) 37)
38) Which
38) Which ofof thethe followingfollowing isis NOTNOT aa trendtrend facingfacing humanhuman resourceresource managersmanagers today?today? A) decreasing
A) decreasing numbernumber ofof collegecollege--educatededucated workersworkers B) increasing
B) increasing ageage ofof thethe workforceworkforce C) decreasing
C) decreasing numbernumber ofof temporarytemporary workersworkers D) increasing
D) increasing diversitydiversity inin thethe workforceworkforce
38) 38)
39) Which
39) Which ofof thethe followingfollowing describesdescribes thethe mostmost significantsignificant demographicdemographic trendtrend facingfacing thethe U.S.U.S. workforce?
workforce? A) increasing
A) increasing numbernumber ofof blue blue--collarcollar wwoorrkkeerrs s BB) ) iinnccrreeaassiinngg numbernumber ofof olderolder workersworkers C) decreasing
C) decreasing numbernumber ofof contingentcontingent wwoorrkkeerrs s D) D) ddeeccrreeaassiinngg numbernumber ofof bilingual bilingual workersworkers
39) 39)
40) Which
40) Which ofof thethe followingfollowing statementsstatements best best explainsexplains whywhy employersemployers areare expectingexpecting aa severesevere laborlabor shortage
shortage inin thethe nextnext fewfew years?years? A) One
A) One--thirdthird ofof singlesingle mothersmothers areare notnot inin thethe laborlabor force.force. B) People
B) People areare livingliving longerlonger because because ofof better better healthhealth care.care. C) Increasing
C) Increasing taxestaxes havehave forcedforced businesses businesses toto globalize.globalize. D) More
D) More peoplepeople areare retiringretiring thanthan areare enteringentering thethe job job market.market.
40) 40)
41) What
41) What areare manymany employersemployers doingdoing toto fillfill openingsopenings leftleft by by retiringretiring employees?employees? A) increasing
A) increasing thethe retirementretirement aagge e BB) ) hhiirriinngg moremore womenwomen C) rehiring
C) rehiring rreettiirreeees s DD) ) ooffffeerriinngg nightnight shiftsshifts
41) 41)
42) According
42) According toto employeremployer surveys,surveys, oneone ofof thethe primaryprimary challengeschallenges ofof GenerationGeneration YY employeesemployees isis theirtheir ________.
________. A) inability
A) inability toto balance balance workwork andand familyfamily B) desire
B) desire toto workwork onlyonly inin partpart--timetime positionspositions C) inability
C) inability toto useuse informationinformation technologytechnology D) need
D) need forfor constantconstant praisepraise andand recognitionrecognition
42) 42)
43) What
43) What termterm refersrefers toto thethe knowledge,knowledge, education,education, training,training, skills,skills, andand expertiseexpertise ofof aa firmfirmʹʹss workers?workers?
A) human
A) human rreessoouurrccees s BB) ) iinntteelllleeccttuuaall propertyproperty C) human
C) human ccaappiittaal l DD) ) ttaannggiibbllee assetsassets
43) 43)
44) In
44) In todaytodayʹʹss business business environment,environment, whatwhat isis aa firmfirmʹʹss mainmain sourcesource ofof competitivecompetitive advantage?advantage?
A) financial
A) financial ssttrruuccttuurre e BB) ) hhuummaann capitalcapital C
C) ) tteecchhnnoollooggy y DD) ) ccrreeaattiivvee advertisingadvertising
44) 44)
45) Most
45) Most modernmodern employersemployers expectexpect HRHR managersmanagers toto dodo allall ofof thethe followingfollowing EXCEPTEXCEPT ________.________. A) utilize
A) utilize transactionaltransactional relationsrelations toto ensureensure corporatecorporate successsuccess B) create
B) create highhigh--performanceperformance workwork systemssystems C) take
C) take anan integratedintegrated talenttalent managementmanagement approachapproach D) participate
D) participate inin strategicstrategic planningplanning activitiesactivities
45) 45)
46) Which
46) Which ofof thethe followingfollowing termsterms refersrefers toto workersworkers whowho holdhold multiplemultiple jobs jobs oror areare partpart--timetime employees?employees? A
A) ) tteemmppoorraarry y BB) ) sseeaassoonnaal l CC) ) sshhoorrtt--tteerrm m DD) ) nnoonnttrraaddiittiioonnaall
46) 46)
47) Which
47) Which ofof thethe followingfollowing best best describesdescribes aa nontraditionalnontraditional worker?worker? A) workers
A) workers nearnear retirementretirement aagge e BB) ) sseerrvviiccee industryindustry workersworkers C) workers
C) workers withwith multiplemultiple jobs jobs D) entrepreneurialD) entrepreneurial workersworkers
47) 47)
48) Globalization,
48) Globalization, competition,competition, andand technologytechnology havehave ledled toto whichwhich ofof thethe followingfollowing trendstrends inin humahuma resource
resource management?management? A) College
A) College recruitingrecruiting hashas increasedincreased asas aa resultresult ofof thethe growinggrowing numbernumber ofof retiringretiring baby baby boomers. boomers. B) HR
B) HR managersmanagers primarilyprimarily focusfocus onon providingproviding transactionaltransactional servicesservices likelike recruitingrecruiting andand hiring.hiring. C) HR
C) HR managersmanagers assistassist toptop managementmanagement withwith developingdeveloping andand implementingimplementing strategies.strategies. D) Metrics
D) Metrics usedused toto measuremeasure employeeemployee potentialpotential havehave been been replacedreplaced by by standardizedstandardized testing.testing.
48) 48)
49) Tara
49) Tara RoblesRobles earnedearned anan MBAMBA degreedegree andand isis nownow anan HRHR managermanager forfor aa FortuneFortune 500500 company.company. II which
which ofof thethe followingfollowing taskstasks doesdoes TaraTaraʹʹss advancedadvanced degreedegree benefit benefit herher thethe most?most?
A) assisting
A) assisting upperupper managementmanagement inin formulatingformulating business business strategiesstrategies B) recruiting
B) recruiting collegecollege graduatesgraduates forfor entryentry--levellevel positionspositions C) training
C) training internsinterns toto performperform basic basic computercomputer taskstasks D) distributing
D) distributing pensionpension paymentspayments toto retiringretiring employeesemployees
49) 49)
50) Which
50) Which ofof thethe followingfollowing isis mostmost likelylikely aa truetrue statement?statement? A) Business
A) Business strategiesstrategies developeddeveloped by by HRHR managersmanagers areare quantifiable.quantifiable. B) A
B) A firmfirmʹʹss visionvision isis onlyonly effectiveeffective whenwhen HRHR managersmanagers playplay aa strategicstrategic rolerole inin itsits development.development.
C) Human
C) Human capitalcapital isis linkedlinked toto increasedincreased productivity,productivity, profitability,profitability, andand customercustomer satisfaction.satisfaction. D) Transactional
D) Transactional activitiesactivities areare moremore costcost--effectiveeffective whenwhen outsourcedoutsourced by by HR.HR.
50) 50)
51) Which
51) Which ofof thethe followingfollowing termsterms refersrefers toto aa setset ofof HRHR managementmanagement policiespolicies andand practicespractices thatthat togethertogether produce
produce superiorsuperior employeeemployee performance?performance? A) in
A) in--househouse developmentdevelopment ssyysstteem m BB) ) hhiigghh--performanceperformance workwork systemsystem C) management
C) management assessmentassessment ssyysstteem m DD) ) ccaarreeeerr managementmanagement systemsystem
51) 51)
52) Evidence
52) Evidence-- based based humanhuman resourceresource managementmanagement reliesrelies onon allall ofof thethe followingfollowing typestypes ofof evidenceevidence EXCEPT
EXCEPT ________.________. A) research
A) research ssttuuddiiees s BB) ) aannaallyyttiiccss C) qualitative
C) qualitative ooppiinniioonns s DD) ) eexxiissttiinngg datadata
52) 52)
53) Which
53) Which termterm refersrefers toto aa setset ofof quantitativequantitative performanceperformance measuresmeasures thatthat humanhuman resourceresource managersmanagers use
use toto assessassess theirtheir operations?operations? A
A) ) rraattiioos s BB) ) mmeettrriiccs s CC) ) ttoooolls s DD) ) ccaassee studiesstudies
53) 53)
54) Which
54) Which termterm refersrefers toto thethe standardsstandards someonesomeone usesuses toto decidedecide whatwhat hishis oror herher conductconduct shouldshould be be A
A) ) aauuttoonnoommy y BB) ) rreessppoonnssiibbiilliitty y CC) ) mmoorraalls s DD) ) eetthhiiccss
54) 54)
55) Jennifer
55) Jennifer waswas recentlyrecently certifiedcertified asas aa professionalprofessional humanhuman resourceresource manager.manager. WhichWhich organizationorganization mostmost likely
likely providedprovided thisthis certificationcertification toto Jennifer? Jennifer? A) Association
A) Association ofof CertifiedCertified HRHR MMaannaaggeerrs s B) B) AAccaaddeemmyy ofof HumanHuman ResourceResource ExecutivesExecutives C) Society
C) Society ofof BusinessBusiness AAddmmiinniissttrraattiioon n DD) ) HHuummaann ResourceResource CertificationCertification InstituteInstitute
55) 55)
56) James
56) James isis preparingpreparing toto taketake anan HRCIHRCI certificationcertification exam.exam. WhichWhich ofof thethe followingfollowing subjectssubjects isis LEASLEAS important
important forfor James James toto study?study? A) occupational
A) occupational healthhealth andand ssaaffeetty y BB) ) ssttrraatteeggiicc managementmanagement C) workforce
C) workforce ppllaannnniinng g DD) ) iinnffoorrmmaattiioonn technologytechnology
56) 56)
57) Unlike
57) Unlike HRHR managersmanagers ofof thethe past,past, modernmodern HRHR managersmanagers mustmust be be ableable toto ________.________. A) hire
A) hire workersworkers whowho areare wellwell--matchedmatched toto aa firmfirmʹʹss HRHR needsneeds
B) develop
B) develop andand implementimplement aa firmfirmʹʹss longlong--termterm business business strategiesstrategies
C) explain
C) explain HRHR activitiesactivities inin termsterms ofof aa firmfirmʹʹss financesfinances andand productivityproductivity
D) assist
D) assist withwith employeeemployee trainingtraining inin departmentsdepartments withinwithin aa firmfirm
57) 57)
58) Many
58) Many HRHR managersmanagers useuse FacebookFacebook toto ________.________. A) provide
A) provide benefits benefits sseerrvviiccees s B) B) mmaannaaggee ethicsethics C) advertise
C) advertise job job lliissttiinnggs s DD) ) mmeeaassuurree employeeemployee performanceperformance
58) 58)
59) Which
59) Which ofof thethe followingfollowing isis aa trendtrend inin thethe US.?US.? A) decreasing
A) decreasing numbernumber ofof AsianAsian workersworkers B) increasing
B) increasing numbernumber ofof serviceservice industriesindustries C) increasing
C) increasing numbernumber ofof goodsgoods--producingproducing industriesindustries D) decreasing
D) decreasing numbernumber ofof HispanicHispanic workersworkers
59) 59)
60) By
60) By 2020,2020, serviceservice--providingproviding industriesindustries inin thethe U.S.U.S. areare expectedexpected toto accountaccount forfor ________________ ofof wagewage andand salary
salary jobs jobs overall.overall. A
A) ) 6644% % BB) ) 7722% % CC) ) 8877% % DD) ) 5533%%
60) 60)
61) According
61) According toto aa studystudy ofof 3535 largelarge globalglobal firms,firms, whatwhat isis thethe primaryprimary concernconcern ofof HRHR managers?managers? A) talent
A) talent mmaannaaggeemmeennt t BB) ) tteecchhnnoollooggiiccaall changeschanges C) offshoring
C) offshoring rriisskks s DD) ) hheeaalltthh carecare costscosts
61) 61)
62) Elliot
62) Elliot waswas born born inin 1972.1972. InIn whichwhich ofof thethe followingfollowing groupsgroups wouldwould ElliotElliot mostmost likelylikely be be categorized?categorized? A
A) ) MMiilllleennnniiaal l BB) ) GGeenneerraattiioonn X X CC) ) GGeenneerraattiioonn Y Y DD) ) BBaabbyy BoomerBoomer
62) 62)
63) Which
63) Which ofof thethe followingfollowing isis aa tendencytendency ofof manymany GenerationGeneration YY workers?workers? A) focusing
A) focusing moremore onon workwork thanthan familyfamily B) wanting
B) wanting toto be be employedemployed asas nontraditionalnontraditional workersworkers C) wanting
C) wanting toto balance balance workwork andand familyfamily lifelife D) focusing
D) focusing moremore onon familyfamily thanthan workwork
63) 63)
64) According
64) According toto thethe text,text, managersmanagers atat LandsLandsʹʹEndEnd andand BankBank ofof AmericaAmerica areare encouragedencouraged toto givegive
Millennial
Millennial workersworkers ________.________. A) telecommuting
A) telecommuting ooppttiioonns s BB) ) qquuiicckk feedbackfeedback C) extensive
C) extensive familyfamily leaveleave ttiimme e DD) ) tteecchhnnoollooggyy trainingtraining
64) 64)
65) Edith
65) Edith andand herher sistersister RuthRuth shareshare aa clericalclerical positionposition atat BowmanBowman Industries.Industries. EdithEdith worksworks fromfrom 7:007:00 a.m.
a.m. untiluntil noon,noon, andand RuthRuth worksworks fromfrom noonnoon untiluntil 5:005:00 p.m.p.m. EdithEdith andand RuthRuth wouldwould best best be be describeddescribed as
as ________.________.
A) nontraditional
A) nontraditional wwoorrkkeerrs s BB) ) iinnddeeppeennddeenntt contractorscontractors C) temporary
C) temporary eemmppllooyyeeees s DD) ) tteelleeccoommmmuutteerrss
65) 65)
66) Raj,
66) Raj, anan engineeringengineering consultant,consultant, payspays $300$300 eacheach monthmonth toto useuse aa meetingmeeting roomroom andand officeoffice equipmentequipment in
in aa locallocal officeoffice building. building. RajRaj usesuses thethe spacespace whenwhen hehe needsneeds toto meetmeet withwith clients,clients, andand thethe restrest ofof thethe time
time hehe worksworks fromfrom hishis homehome office.office. WhichWhich termterm refersrefers toto RajRajʹʹss workwork arrangement?arrangement?
A) co
A) co--workingworking ssiitte e BB) ) iinnddeebbtteeddnneessss C
C) ) ooffffsshhoorriinng g D) D) ddoowwnnssiizziinngg
66) 66)
67) The
67) The purposepurpose ofof thethe HH--1B1B visavisa programprogram isis toto allowallow ________.________. A) U.S.
A) U.S. employersemployers toto hirehire skilledskilled foreignforeign workersworkers forfor jobs jobs inin thethe U.S.U.S. B) U.S.
B) U.S. employersemployers toto hirehire skilledskilled foreignforeign workersworkers forfor jobs jobs overseasoverseas C) U.S.
C) U.S. employeesemployees toto workwork forfor foreignforeign firmsfirms based based inin thethe U.S.U.S. D) U.S.
D) U.S. employeesemployees toto workwork forfor foreignforeign firmsfirms based based overseasoverseas
67) 67)
68) Which
68) Which termterm refersrefers toto anan agreementagreement thatthat reducesreduces tariffstariffs andand barriers barriers amongamong tradingtrading partners?partners? A) offshore
A) offshore ffaacciilliitty y BB) ) ddeerreegguullaattiioonn C) free
C) free tradetrade aarreeaa DD))ccoo--workingworking sitesite
68) 68)
69) Which
69) Which ofof thethe followingfollowing factorsfactors LEASTLEAST likelylikely drovedrove U.S.U.S. economiceconomic growthgrowth between between 19601960 andand 2007?2007? A
A) ) ddeerreegguullaattiioon n BB) ) lleevveerraaggiinng g C) C) ddiivveerrssiiffyyiinng g DD) ) gglloobbaalliizzaattiioonn
69) 69)
70) Which
70) Which termterm refersrefers toto formulatingformulating andand executingexecuting HRHR policiespolicies andand practicespractices thatthat produceproduce thethe employee
employee competenciescompetencies andand behaviors behaviors aa firmfirm needsneeds toto achieveachieve itsits strategicstrategic goals?goals? A) talent
A) talent mmaannaaggeemmeennt t BB) ) ssttrraatteeggiicc humanhuman resourceresource managementmanagement C) organizational
C) organizational mmaannaaggeemmeennt t DD) ) ppeerrffoorrmmaannccee managementmanagement
70) 70)
71) Dana,
71) Dana, anan HRHR managermanager atat CoffmanCoffman Consulting,Consulting, wantswants toto comparecompare currentcurrent employeesemployeesʹʹskillsskills withwith thethe
firm
firmʹʹss projectedprojected strategicstrategic needs.needs. WhichWhich ofof thethe followingfollowing wouldwould mostmost likelylikely helphelp DanaDana accomplishaccomplish
this this task?task?
A) streaming
A) streaming desktopdesktop vviiddeeo o BB) ) ccoommppuutteerriizzeedd analyticalanalytical programprogram C) corporate
C) corporate intranetintranet wweebbssiitte e DD) ) nneettwwoorrkk monitoringmonitoring softwaresoftware
71) 71)
72) Modern
72) Modern HRHR managersmanagers areare expectedexpected toto monitormonitor employeeemployee engagement,engagement, whichwhich refersrefers toto anan employee
employeeʹʹss ________.________.
A) ability
A) ability toto balance balance familyfamily andand ccaarreeeer r BB) ) eetthhiiccaall behaviors behaviors andand attitudesattitudes C) personal
C) personal careercareer goalsgoals andand oobbjjeeccttiivvees s D) D) eemmoottiioonnaall investmentinvestment inin theirtheir workwork
72) 72)
73) According
73) According toto thethe text,text, whichwhich ofof thethe followingfollowing isis thethe mostmost likelylikely reasonreason thatthat HRHR managersmanagers areare moremore focused
focused onon metricsmetrics thanthan theythey werewere 5050 yearsyears ago?ago? A) threats
A) threats ofof heavyheavy rreegguullaattiioon n BB) ) fflluuccttuuaattiioonnss inin thethe stockstock marketmarket C) pressures
C) pressures ofof globalglobal ccoommppeettiittiioon n DD) ) rriisskkss ofof monetarymonetary recessionrecession
73) 73)
74) The
74) The purposepurpose ofof evidenceevidence-- based based humanhuman resourceresource managementmanagement isis toto useuse datadata andand researchresearch toto ________.
________. A) quantify
A) quantify HRHR expensesexpenses andand ddeeffiicciitts s BB) ) mmaakkee comparisonscomparisons withwith otherother firmsfirms C) identify
C) identify highhigh qualityquality job job ccaannddiiddaattees s D) D) ssuuppppoorrtt HRHR decisionsdecisions andand practicespractices
74) 74)
75) Which
75) Which termterm refersrefers toto thethe competencycompetency neededneeded by by todaytodayʹʹss HRHR managersmanagers toto createcreate aa meaningfulmeaningful workwork
environment
environment andand alignalign strategy,strategy, culture,culture, practices,practices, andand behavior? behavior? A) technology
A) technology pprrooppoonneennt t BB) ) ccaappaabbiilliittyy builder builder C) credible
C) credible aaccttiivviisst t DD) ) ssttrraatteeggiicc positionerpositioner
75) 75)
TRUE/FALSE.
TRUE/FALSE. WriteWrite ʹʹTTʹʹifif thethe statementstatement isis truetrue andand ʹʹFFʹʹifif thethe statementstatement isis false.false.
76) Planning,
76) Planning, organizing,organizing, staffing,staffing, leading,leading, andand controllingcontrolling areare thethe fivefive basic basic functionsfunctions ofof thethe management
management process.process.
76) 76)
77) Personnel
77) Personnel managementmanagement involvesinvolves recruitingrecruiting prospectiveprospective employees,employees, settingsetting performanceperformance standards,standards, and
and monitoringmonitoring productionproduction levels.levels.
77) 77)
78) Setting
78) Setting standardsstandards suchsuch asas salessales quotas,quotas, qualityquality standards,standards, oror productionproduction levelslevels isis partpart ofof thethe leadinleadin function
function ofof humanhuman resourceresource management.management.
78) 78)
79) The
79) The planningplanning functionfunction ofof managementmanagement includesincludes establishingestablishing goalsgoals andand standardsstandards andand developingdeveloping forecasts.
forecasts.
79) 79)
80) Communicating
80) Communicating isis oneone ofof thethe fivefive basic basic functionsfunctions ofof thethe managementmanagement pprroocceessss. . 8800)) 81) Staff
81) Staff managersmanagers areare authorizedauthorized toto issueissue ordersorders toto subordinatessubordinates andand areare directlydirectly inin chargecharge ofof accomplishing
accomplishing thethe organizationorganizationʹʹss basic basic goals.goals.
81) 81)
82) In
82) In mostmost largelarge firms,firms, humanhuman resourceresource managersmanagers assistassist lineline managersmanagers withwith hiring,hiring, training,training, evaluating,
evaluating, rewarding,rewarding, counseling,counseling, promoting,promoting, andand hiringhiring employees.employees.
82) 82)
83) Extensive
83) Extensive traveltravel isis requiredrequired ofof recruiters,recruiters, compensationcompensation managers,managers, andand job job aannaallyyssttss. . 8833)) 84) Firms
84) Firms ofof allall sizessizes areare requiredrequired underunder employmentemployment lawslaws toto havehave atat leastleast oneone fullfull--timetime humanhuman resource
resource managermanager onon staff.staff.
84) 84)
85) Transactional
85) Transactional HRHR groupsgroups focusfocus onon assistingassisting toptop managementmanagement inin big big picturepicture issuesissues suchsuch asas developing
developing aa firmfirmʹʹss longlong--termterm strategicstrategic plan.plan.
85) 85)
86) An
86) An embeddedembedded HRHR unitunit focusesfocuses onon usingusing centralizedcentralized callcall centerscenters andand benefits benefits advisorsadvisors toto providedprovided specialized
specialized support.support.
86) 86)
87) IBM
87) IBM isolatesisolates HRHR functionsfunctions intointo silos,silos, whichwhich enablesenables teamsteams ofof HRHR specialistsspecialists toto focusfocus onon thethe needsneeds oo specific
specific groupsgroups ofof employees.employees.
87) 87)
88) According
88) According toto thethe BureauBureau ofof LaborLabor Statistics,Statistics, between between nownow andand 20182018 thethe numbernumber ofof workersworkers classified
classified asas ʺʺwhite,white, nonnon--HispanicHispanicʺʺwillwill decreasedecrease andand thethe numbernumber ofof workersworkers classifiedclassified asas AsianAsian
will
will increase.increase.
88) 88)
89) The
89) The HH--1B1B visavisa programprogram allowsallows U.S.U.S. employersemployers toto hirehire foreignforeign workersworkers toto fillfill workforceworkforce shortfallsshortfalls for
for hourlyhourly positionspositions thatthat requirerequire onlyonly limitedlimited skills.skills.
89) 89)
90) Modern
90) Modern humanhuman resourceresource managersmanagers performperform transactionaltransactional dutiesduties asas wellwell asas helphelp toptop managementmanagement develop
develop andand executeexecute thethe firmfirmʹʹss longlong--term plans.termplans.
90) 90)
91) The
91) The evidenceevidence usedused inin evidenceevidence-- based based humanhuman resourceresource managementmanagement typicallytypically comescomes fromfrom actualactual measurements,
measurements, existingexisting data,data, oror criticallycritically evaluatedevaluated researchresearch studies.studies.
91) 91)
92) Ethical
92) Ethical issuesissues suchsuch asas workplaceworkplace safety,safety, securitysecurity ofof employeeemployee records,records, andand employeeemployee privacyprivacy rightsrights are
are allall relatedrelated toto humanhuman resourceresource management.management.
92) 92)
93) Since
93) Since HRHR managersmanagers areare expectedexpected toto participateparticipate inin longlong--termterm strategicstrategic planning,planning, theythey nono longerlonger needneed to
to havehave recruitingrecruiting andand trainingtraining skills.skills.
93) 93)
94) Today
94) Todayʹʹss trendtrend isis forfor HRHR managersmanagers toto spendspend moremore timetime onon administrative,administrative, transactionaltransactional servicesservices andand
less
less timetime onon longlong--termterm strategicstrategic planning.planning.
94) 94)
95) Human
95) Human resourceresource managementmanagement isis thethe solesole responsibilityresponsibility ofof humanhuman resourceresource managers,managers, soso lineline managers
managers andand staffstaff managersmanagers relyrely heavilyheavily onon HRHR specialistsspecialists toto hirehire thethe best best employees.employees.
95) 95)
ESSAY.
ESSAY. WriteWrite youryour answeranswer inin thethe spacespace providedprovided oror onon aa separateseparate sheetsheet ofof paper.paper. 96) What
96) What areare thethe fivefive basic basic functionsfunctions ofof management?management? ExplainExplain somesome ofof thethe specificspecific activitiesactivities involvedinvolved inin eacheach function.
function. IsIs oneone functionfunction moremore importantimportant forfor humanhuman resourceresource management?management? 97) Explain
97) Explain thethe differencedifference between between lineline authorityauthority andand staffstaff authority.authority. WhatWhat typetype ofof authorityauthority dodo humanhuman resourceresource managers
managers have?have? 98) How
98) How havehave technologicaltechnological advancesadvances changedchanged thethe HRHR environment?environment? WhatWhat technologicaltechnological toolstools enableenable HRHR managersmanagers to
to performperform theirtheir dutiesduties moremore efficiently?efficiently? 99) What
99) What isis humanhuman resourceresource management?management? WhyWhy isis humanhuman resourceresource managementmanagement importantimportant toto allall managers?managers? WhatWhat is
is thethe rolerole ofof lineline managersmanagers inin humanhuman resourceresource management?management? 100) What
100) What dutiesduties areare requiredrequired ofof mostmost HRHR managers?managers? HowHow havehave thethe dutiesduties ofof HRHR managersmanagers changedchanged fromfrom 3030 yearyear ago?
ago? 101) List
101) List andand explainexplain fivefive personnelpersonnel mistakesmistakes youyou dodo notnot wantwant toto makemake asas anan HRHR manager.manager. 102) Why
102) Why areare demographicdemographic trendstrends importantimportant toto HRHR managers?managers? 103) In
103) In aa brief brief essay,essay, comparecompare thethe rolerole ofof humanhuman resourceresource managementmanagement inin smallsmall businesses businesses andand inin highhigh--performanceperformance work
work systems.systems. 104) What
104) What changeschanges inin thethe business business environmentenvironment havehave ledled toto HRHR managersmanagers playingplaying moremore strategicstrategic rolesroles inin organizations?
organizations? AsAs aa resultresult ofof thesethese changes,changes, whatwhat competenciescompetencies areare nownow requiredrequired ofof modernmodern HRHR managers?managers? 105) What
Answer
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Key
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UNTITLED1
1) 1) AA 2) 2) BB 3) 3) DD 4) 4) AA 5) 5) BB 6) 6) CC 7) 7) CC 8) 8) DD 9) 9) CC 10) A 10) A 11) A 11) A 12) A 12) A 13) A 13) A 14) C 14) C 15) C 15) C 16) C 16) C 17) D 17) D 18) C 18) C 19) C 19) C 20) C 20) C 21) A 21) A 22) C 22) C 23) B 23) B 24) A 24) A 25) C 25) C 26) B 26) B 27) B 27) B 28) B 28) B 29) D 29) D 30) D 30) D 31) D 31) D 32) C 32) C 33) D 33) D 34) C 34) C 35) B 35) B 36) D 36) D 37) C 37) C 38) C 38) C 39) B 39) B 40) D 40) D 41) C 41) C 42) D 42) D 43) C 43) C 44) B 44) B 45) A 45) A 46) D 46) D 47) C 47) C 48) C 48) C
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UNTITLED1
51) B 51) B 52) C 52) C 53) B 53) B 54) D 54) D 55) D 55) D 56) D 56) D 57) C 57) C 58) C 58) C 59) B 59) B 60) C 60) C 61) A 61) A 62) B 62) B 63) C 63) C 64) B 64) B 65) A 65) A 66) A 66) A 67) A 67) A 68) C 68) C 69) C 69) C 70) B 70) B 71) B 71) B 72) D 72) D 73) C 73) C 74) D 74) D 75) B 75) B 76) TRUE 76) TRUE 77) FALSE 77) FALSE 78) FALSE 78) FALSE 79) TRUE 79) TRUE 80) FALSE 80) FALSE 81) FALSE 81) FALSE 82) TRUE 82) TRUE 83) FALSE 83) FALSE 84) FALSE 84) FALSE 85) FALSE 85) FALSE 86) FALSE 86) FALSE 87) FALSE 87) FALSE 88) TRUE 88) TRUE 89) FALSE 89) FALSE 90) TRUE 90) TRUE 91) TRUE 91) TRUE 92) TRUE 92) TRUE 93) FALSE 93) FALSE 94) FALSE 94) FALSE 95) FALSE 95) FALSE
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96) The
96) The fivefive basic basic functionsfunctions areare planning,planning, organizing,organizing, staffing,staffing, leading,leading, andand controlling.controlling. PlanningPlanning activitiesactivities includeinclude establishing
establishing goalsgoals andand standards,standards, developingdeveloping rulesrules andand procedures,procedures, andand developingdeveloping plansplans andand forecasting.forecasting. OrganizingOrganizing activities
activities includeinclude givinggiving specificspecific tasktask assignmentsassignments toto subordinates,subordinates, establishingestablishing departments,departments, delegatingdelegating authorityauthority toto subordinates,
subordinates, andand establishingestablishing channelschannels ofof authorityauthority andand communication.communication. StaffingStaffing activitiesactivities includeinclude determiningdetermining whatwhat type
type ofof peoplepeople shouldshould be be hired,hired, recruitingrecruiting prospectiveprospective employees,employees, andand settingsetting performanceperformance standards.standards. LeadingLeading activities
activities includeinclude maintainingmaintaining moralemorale andand motivatingmotivating subordinates.subordinates. ControllingControlling activitiesactivities includeinclude settingsetting standardsstandards such
such asas salessales quotasquotas andand qualityquality standards,standards, andand takingtaking correctivecorrective actionaction asas needed.needed. StaffingStaffing isis thethe functionfunction mostmost readilyreadily related
related toto humanhuman resourceresource management.management. However,However, HRHR managersmanagers actuallyactually performperform allall fivefive functions.functions. 97) Authority
97) Authority isis thethe rightright toto makemake decisions,decisions, toto directdirect thethe workwork ofof others,others, andand toto givegive orders.orders. LineLine managersmanagers areare authorizeauthorize to
to directdirect thethe workwork ofof subordinatessubordinates andand areare directlydirectly inin chargecharge ofof accomplishingaccomplishing thethe organizationorganizationʹʹss basic basic goals.goals. StaffStaff
managers
managers areare authorizedauthorized toto assistassist andand adviseadvise lineline managersmanagers inin accomplishingaccomplishing thesethese basic basic goals.goals. HumanHuman resourceresource managers
managers areare usuallyusually staffstaff managersmanagers because because theythey areare responsibleresponsible forfor assistingassisting andand advisingadvising lineline managersmanagers inin areasareas likelike recruiting,
recruiting, hiring,hiring, andand compensation.compensation. However,However, humanhuman resourceresource managersmanagers dodo havehave lineline authorityauthority withinwithin theirtheir ownown department.
department. 98) Technology
98) Technology isis changingchanging howhow businesses businesses operateoperate asas wellwell asas thethe naturenature ofof work.work. InIn plantsplants throughoutthroughout thethe worldworld knowledge
knowledge--intensiveintensive highhigh--tech manufacturingtechmanufacturing jobs jobs areare replacingreplacing traditionaltraditional factoryfactory jobs, jobs, whichwhich meansmeans thatthat employeesemployees need
need newnew skillsskills andand trainingtraining toto excelexcel atat increasinglyincreasingly complexcomplex jobs. jobs. IntranetIntranet-- based based websiteswebsites enableenable employeesemployees toto self
self--administeradminister benefits benefits plans,plans, whichwhich allowsallows HRHR managersmanagers toto focusfocus onon otherother tasks.tasks. 99) Human
99) Human resourceresource managementmanagement isis thethe processprocess ofof acquiring,acquiring, training,training, appraising,appraising, andand compensatingcompensating employees,employees, andand oo attending
attending toto theirtheir laborlabor relations,relations, healthhealth andand safety,safety, andand fairnessfairness concerns.concerns. HRHR managementmanagement isis importantimportant toto allall managers
managers because because managersmanagers cancan dodo everythingeverything elseelse rightrightlaylay brilliant brilliant plans,plans, drawdraw clearclear organizationorganization charts,charts, setset upup world
world--classclass assemblyassembly lines,lines, andand useuse sophisticatedsophisticated accountingaccounting controlscontrols but but stillstill failfail by by hiringhiring thethe wrongwrong peoplepeople oror by by not
not motivatingmotivating subordinates.subordinates. OnOn thethe otherother hand,hand, manymany managersmanagerspresidents,presidents, generals,generals, governors,governors, supervisorssupervisorshavehave been
been successfulsuccessful eveneven withwith inadequateinadequate plans,plans, organizations,organizations, oror controlscontrols because because theythey hadhad thethe knackknack ofof hiringhiring thethe rightright people
people forfor thethe rightright jobs jobs andand motivating,motivating, appraising,appraising, andand developingdeveloping them.them. TheThe directdirect handlinghandling ofof peoplepeople isis anan integralintegral part
part ofof everyevery lineline managermanagerʹʹss duties.duties. MoreMore specifically,specifically, lineline managersmanagers mustmust placeplace thethe rightright personperson inin thethe rightright job, job, orientorient
and
and traintrain newnew employees,employees, improveimprove thethe job job performanceperformance ofof eacheach person,person, gaingain cooperationcooperation andand developdevelop smoothsmooth workingworking relationships,
relationships, interpretinterpret thethe companycompanyʹʹss policiespolicies andand procedures,procedures, controlcontrol laborlabor costs,costs, andand protectprotect employeesemployeesʹʹhealthhealth andand
physical
physical condition.condition. 100) Most
100) Most HRHR managersmanagers conductconduct job job analyses,analyses, recruitrecruit job job candidates,candidates, traintrain employees,employees, compensatecompensate employees,employees, andand communicate
communicate withwith employeesemployees andand otherother managers.managers. ModernModern managersmanagers areare expectedexpected toto be be involvedinvolved inin strategicstrategic issuesissues rather
rather thanthan onlyonly inin transactionaltransactional dutiesduties asas inin thethe past.past. 101) The
101) The answeranswer shouldshould includeinclude anyany ofof thethe following:following: toto havehave youryour employeeemployee notnot performingperforming atat peak,peak, toto hirehire thethe wronwron person,
person, toto experienceexperience highhigh turnover,turnover, toto havehave employeesemployees notnot doingdoing theirtheir best, best, toto havehave thethe companycompany takentaken toto courtcourt because
because ofof discriminatorydiscriminatory actions,actions, toto havehave youryour companycompany citedcited forfor safetysafety violations,violations, toto havehave undertrainedundertrained employees,employees, and
and toto commitcommit unfairunfair laborlabor practices.practices. 102) HR
102) HR managersmanagers needneed toto be be cognizantcognizant ofof demographicdemographic trendstrends because because changeschanges inin thethe availabilityavailability ofof workersworkers directlydirectly affecaffec recruiting
recruiting andand selectionselection efforts.efforts. TheThe changeschanges inin thethe workforceworkforce cancan impactimpact thethe availabilityavailability ofof technologicallytechnologically savvysavvy employees
employees oror thethe availabilityavailability ofof skilledskilled labor.labor. Additionally,Additionally, thethe availabilityavailability ofof employeesemployees affectsaffects thethe compensationcompensation thatthat needs
needs toto be be offeredoffered toto attractattract andand retainretain valuedvalued employees.employees. 103) Small
103) Small firmsfirms generallygenerally dodo notnot havehave thethe criticalcritical massmass requiredrequired forfor aa fullfull--timetime humanhuman resourceresource manager.manager. TheirTheir humanhuman resource
resource managementmanagement thereforetherefore tendstends toto be be informal.informal. SmallSmall firmsfirms typicallytypically dodo littlelittle oror nono formalformal trainingtraining andand recruitrecruit employees
employees withwith newspapernewspaper adsads andand throughthrough wordword--ofof--mouth.mouth. InIn contrast,contrast, aa highhigh--performanceperformance workwork systemsystem isis aa setset ofof human
human resourceresource managementmanagement policiespolicies andand practicespractices thatthat togethertogether produceproduce superiorsuperior employeeemployee performance.performance. HPWSsHPWSs typically
typically paypay well,well, traintrain employeesemployees regularly,regularly, useuse sophisticatedsophisticated recruitmentrecruitment andand hiringhiring practices,practices, andand useuse self
Answer
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UNTITLED1
104) Changes
104) Changes inin thethe environmentenvironment ofof HRHR managementmanagement areare requiringrequiring HRHR toto playplay aa moremore strategicstrategic rolerole inin organizations.organizations. TheseThese changes
changes includeinclude growinggrowing workforceworkforce diversity,diversity, rapidrapid technologicaltechnological change,change, globalization,globalization, andand changeschanges inin thethe naturenature ofof work,
work, suchsuch asas thethe movementmovement towardtoward aa serviceservice societysociety andand aa growinggrowing emphasisemphasis onon educationeducation andand humanhuman capital.capital. Human
Human resourceresource managersmanagers stillstill needneed skillsskills inin areasareas suchsuch asas employeeemployee selectionselection andand training.training. ButBut nownow theythey alsoalso requirerequire broader
broader business business knowledgeknowledge andand competencies.competencies. ForFor example,example, toto assistassist toptop managementmanagement inin formulatingformulating strategies,strategies, thethe human
human resourceresource managermanager needsneeds toto understandunderstand strategicstrategic planning,planning, marketing,marketing, production,production, andand finance.finance. 105) Globalization
105) Globalization refersrefers toto companiescompanies extendingextending theirtheir sales,sales, ownership,ownership, and/orand/or manufacturingmanufacturing toto newnew marketsmarkets abroad.abroad. Globalization
Globalization compelscompels employersemployers toto be be moremore efficient.efficient. MoreMore globalizationglobalization meansmeans moremore competition,competition, andand moremore competition
competition meansmeans moremore pressurepressure toto be be ʺʺworldworld classclassʺʺ—to—to lowerlower costs,costs, toto makemake employeesemployees moremore productive,productive, andand toto dodo
things
things better better andand lessless expensively.expensively. TheThe searchsearch forfor greatergreater efficienciesefficiencies promptsprompts manymany employersemployers toto offshoreoffshore (export(export jobs jobs to
to lowerlower--costcost locationslocations abroad),abroad), whichwhich requiresrequires HRHR managersmanagers toto overseeoversee recruitingrecruiting andand selectionselection practicespractices both both domestically