Atlanta Mission
Ending Homelessness.
Mission
Is there really a way to End Homelessness? Would it stir your spirit, excite your imagination and engage your creativity to know that Atlanta Mission is committed to demonstrating, and then sharing with other organizations across the country and around the world, a transformational model of care, restoration and accountability that effectively addresses the causes, patterns and impact of homelessness? Not just restored housing, but restored health, restored souls and transformed lives.
Experiencing the love of Jesus Christ through the talented professional staff and volunteers at Atlanta Mission, guests are guided toward personalized success outcomes, utilizing customizable tools and services that address varied individual needs and circumstances.
Atlanta Mission becomes a bridge back to community life with dignity and a new set of tools to create a future of hope and possibility. Driven by compassion in Jesus’ name and informed by a metrics-based, continuous improvement approach to best practices, Atlanta Mission is the city's largest and longest running provider of services to homeless men, women and children. Established in 1938, through strategic community partnerships in financial services, mental health, medical care and job retraining, Atlanta Mission provides emergency shelter, temporary shelter, recovery programming, job attainment services and
transitional housing to more than 900 men, women and children daily. With a mission to transform, through Christ, the lives of those facing homelessness, Atlanta Mission aims to serve and lift all of those facing
homelessness in the city, even those who do not come to their facilities.
Leadership
Jim Reese, CEO
The CEO of Atlanta Mission is Jim Reese, who joined the ministry in 2006. Before transitioning to Atlanta Mission, he was a member of the Executive Board of
Netherlands-based Randstad Holding NV, and the Chief Executive Officer of Randstad North America with oversight for Randstad United Kingdom. As CEO of Randstad North America, Reese had responsibility for more than 500 offices and 2,300 staff members. Prior to joining Randstad, Reese was Chief Operating Officer for the The Mission:
Transforming,
through Christ,
the lives of those
facing
Division Vice President of Operations for Frito-Lay, the $5+ billion Snack Food Division of PepsiCo. In addition to overseeing the company's engineering and quality assurance programs, Reese was responsible for supporting sales in excess of $900 million through eight manufacturing plants, 22 distribution centers, all sales warehouses and the driving fleet. Prior to working at Frito-Lay, Reese managed the General Food's Maxwell House Coffee Plant, in Jacksonville, Florida – "the world's largest coffee plant." In 1989, Reese co-founded the First Coast Manufacturers Association, which today includes more than 300 Florida
manufacturers.
In 1980, Reese earned his B.B.A. in Marketing and Business from Western Michigan University in Kalamazoo, Michigan. Reese is a board member of the Atterro Human Capital Group, Chick-fil-A Foundation, Georgia Commission for Service and Volunteerism, Georgia Partnership for Excellence in Education, Growing Leaders Foundation, Matchstic and a past member of the Board of the American Staffing Association. He is also a member of the Downtown Rotary Club and past Chairman of the Elders at Fellowship Bible Church in Roswell, Georgia. He has addressed audiences at Yale University and Western Michigan University, and at various business conferences on a variety of topics including: "The Challenge of Leadership," "Business Ethics," and "Today's Workforce - Current Trends and Challenges of the Future."
David Hanna, Executive Vice President
David Hanna is the new EVP-Programs for Atlanta Mission. He ran a boutique consulting company for the last 17 years before joining the Mission. His consulting practice served churches, ministries and for-profit companies in the areas of strategy, IT strategy and supply chain management. Prior to this, he was a Vice President at the computer division of Arrow Electronics, responsible for inventory, having joined them from a similar position at Merisel Europe. In both companies he supported sales growth
from around $700MM to $1B. Previously, he held a number of positions with Baxter Healthcare, including Managing Director of a subsidiary company in Scotland and Director of Logistics, Europe for the highly profitable Renal Division. In this latter role, he established the European Logistics team and developed a European supply strategy.
David’s early career was with Ford Motor Company in Finance and IT. He contributed to several mission-critical projects including a mission-critical inventory system for prototype vehicles, the development of CAD/CAM strategy and led development of a key financial information system for the Research and Development Division in Europe. His academic background includes an MBA from Harvard Business School, a BA in Psychology and an MSc in Computer Science and Applications from Queen’s University, Belfast. Hanna has held advisory or board positions with several Christian non-profits including Triune Mercy Center,
Greenville, SC, a progressive church and ministry to the homeless population in that city. He has also been in leadership with Alpha USA, the regional spearhead of the international Alpha Course, an opportunity to explore the questions of life from a Christian perspective. David has been involved in worship and music ministry since his teens. He is also a citizen of Ireland where he grew up.
Programs
Atlanta Mission's programs are shining the light of Christ’s love to the city of Atlanta, specifically to those who are struggling with job loss, trauma, tragedy, addiction, domestic violence or any number of life-controlling issues. Atlanta Mission defines itself as a Christ-centered culture which is focused on serving others so that each person would
know and be transformed by Christ and grow in Him by hearing and experiencing the gospel.
Through successful resource development ($10M-$12M year), in-kind giving ($3M year), revenue provided through its resale stores ($3M year) and careful stewardship ($18M endowment), Atlanta Mission helps those they serve find a firm foundation as a new creation in Christ and find the strength to make new life choices. High-profile supporters like Coca-Cola,
Accenture, Wells Fargo, PriceWaterhouse Coopers, Home Depot, SunTrust, Deloitte and many others have recognized and embraced the innovation taking place through Atlanta
Mission. Two years ago, a regular Tuesday men’s Bible-study attendee at Atlanta Mission chaired a community-wide capital campaign that raised $6.5M for expansion of The Potter’s House facilities. In addition, each year Connor
Partners, a well-known transformational change
consulting firm in Atlanta, selects a single non-profit organization for an all-out commitment to transformational change in an organization selected for its high-value
impact potential. In 2014 they selected Atlanta Mission as their focus charity, providing loaned executives and key strategic services. This grant is allowing Atlanta Mission to measure and capture the kind of outcomes that inform and validate increasingly sophisticated and yet personalized methods to bring about dramatic and sustainable change in those lives Atlanta Mission touches.
Because the reasons for homelessness are complex, Atlanta Mission provides a variety of services designed to meet men, women and children where life has led them. Various design elements have become the subject of intensive study and measurement over the last three years. These well researched and documented indices are converted to dashboard reporting for clients in each of five critical areas: physical, emotional, spiritual, social and vocational. Atlanta Mission’s Men's
"Everything's changed! The
way I look at myself, the
way I look at Christ. My
decisions are better. The
way I think about things, the
way I think about people,
the way I think about
women, my family, they're
all Christ centered now."
-The Potter's House
Graduate, on how his life
program and transitional housing). All men’s programs provide support to men as they take the courageous step away from homelessness and addiction toward a new life in Christ.
Atlanta Mission’s Women's Services include: My Sister's House (shelter and recovery programs) and Atlanta Day Shelter (daytime support including childcare and
employment assistance). All women's programs provide support to women and their families as they take the courageous step away from homelessness and addiction toward a new life in Christ.
Atlanta Mission also provides men and women with a much needed opportunity to seek employment. The shelter-based Job Attainment program helps prepare men for job searches, provides them coaching and support during the job search process and even provides them with appropriate attire and a place to stay while they're becoming accustomed to a new job.
Position Overview
The Vice President-Support Services for Atlanta Mission is a critical member of the ministry's Program Leadership Team. He or she will coach and lead a team to provide support services across all five campuses: The Shepherd’s Inn, the downtown men’s emergency shelter and recovery program serving 350+ men per day; Fuqua Hall, the downtown’s men’s transitional living program serving up to 90 men per day located with The Shepherd's Inn; My Sister's House, providing overnight shelter, recovery and long term
discipleship programs; Atlanta Day Shelter, helping women gain the skills needed for employment and providing childcare and services simultaneously; and The Potter’s House, the 550-acre rural, recovery and transitional living program serving 240 men per day in Jefferson, Georgia.
The creation of this position is the result of an innovative reorganization of core services needed on each of the five campuses into a single platform that will coordinate resources, leverage volumes, consolidate vendor relationships and offer a central point of support service process management and continuous quality
improvement. The Vice President-Support Services will manage facilities and maintenance, security, food service, housekeeping and laundry, transportation/vehicle maintenance and vocational training including client task assignments.
As this is a newly created position, the Vice President will have the opportunity to experiment with and create the most efficient and reliable support services. In addition, s/he will build out the components of each service and create and implement new processes and then supervise the ongoing maintenance of those processes that could result in modifications based on metrics-based analysis.
The Vice President-Support Services will report directly to the Executive Vice President, David Hanna.
Responsibilities
The Vice President-Support Services will hold the following responsibilities:
Provide day-to-day leadership to the Atlanta Mission Support Services program and staff as part of the Program Leadership Team, including:
o Comfort with and/or experience leading teams made up of some teammates who are Atlanta Mission customers and who aspire to and are selected to join support service delivery teams in training roles; may also have team members who are full-time workers seeking to off-set the costs of their residential benefits;
o Monitoring and reviewing organizational structure to assure accomplishment of goals and outcomes for Support Services;
o Selecting, coaching, developing and measuring performance of the Support Services team to ensure accomplishment of established goals;
o Inspiring, motivating, teaching and engaging the Support Services team to embrace the mission of the organization; modeling consistent personal commitment to the organization’s mission for staff, clients, board members, volunteers, donors, guests and outside partners; o Assisting other Senior Leadership team members in setting the overall direction of Atlanta
Mission and working effectively with all functions of the organization;
o Effectively setting priorities and then helping to build and execute plans to accomplish those priorities.
Oversee financial aspects of Support Services, including:
o Providing accountability for the overall cost of delivering services at each of the campuses; o Building an effective budget and delivering against that budget, effectively and
compassionately leveraging staff, guests, interns, volunteers and partners to deliver services; o Analyzing and evaluating the overall efficiency of the 7-day per week operations at each
ministry center, creating measures of success for operations and staff at each location; o Developing forecast metrics and identifying efficient and continuous improvement in overall
cost structure all while strengthening delivery of services and community;
o Evaluate existing potential outsourcing arrangements, purchased services and lead all contract negotiations.
Manage and maintain facilities including:
o Develop and execute maintenance plans, procedures and capital budgets related to all facilities and physical assets;
o Working closely with Senior Leadership to facilitate design, acquisition and implementation of new facilities.
Design and execute service delivery, including:
o Achieving targeted client outcomes against specific measurements utilizing guest feedback tool and other measures;
o Assessing accountability measures and holding staff accountable for effective program delivery—both by Atlanta Mission staff and partners;
o Partnering effectively with community resources, Board members and other outside resources to deliver a full range of services;
o Driving environmental excellence to deliver best services, including environmental and food services.
Partner with community resources to provide the best possible services, including:
o Working across Atlanta with other agencies as a true partner, focusing on delivering the best services to achieve client success outcomes for Atlanta Mission's clients and guests;
o Representing the organization publically throughout the city of Atlanta, from the Mayor’s office to the Regional Commission and other organizations;
o Employing the resources of various like-minded church denominations to effectively impact the services to clients and to create a strong spiritual focus for Atlanta Mission’s clients and guests;
Desired Candidate Attributes
Strong personal walk with God that is shown through actions and lifestyle as well as exhibiting a maturity level that others aspire to reach—a role model for others;
A passion for evangelism as well as for developing and executing evangelism strategies that lead people to Christ. Grows, develops and disciples others in their walk with Christ, seeking to grow new believers to mature Christ-followers;
A fierce attention to creating and maintaining a Christ-centered, Biblically-focused culture and programming. A firm commitment to ensuring that all programming is built around Christ’s transformational power;
A personal commitment and strong belief in the role that a body of Christian believers plays in the life of a Christian and commitment to a body believers;
A strong belief and faith in and a dependence on Christ and the ability to articulate this to others;
Commitment to serve Atlanta Mission clients and guests with compassion, grace, mercy, dignity and respect even when behavioral rules and tough love standards are applied;
Demonstrated track record of leading, mentoring and training teams achieving best practice service standards;
Leadership style that effectively engages those on the support service team;
Track record of leading substantial change in customer service and delivery environment;
Experience with continuous process improvement and metrics management approaches;
Ability to communicate with absolute clarity, often utilizing data-driven dashboards and other effective forms of communication;
High emotional and organizational intelligence evidenced by success over time in multiple settings;
Known for integrity, honesty and credibility – willing to “walk the walk”;
Well organized, diligent and reliable in following through on commitments;
Able to thrive in a fast paced environment where multitasking is constant;
Proven ability to be a self-starter and to motivate team to accomplishments;
Effective in managing volunteers;
Strong executor, with an entrepreneurial approach to action;
Heart to serve and a head for strategy, innovation and metrics-managed outcomes;
Active member of a local church with a history of volunteer leadership and involvement;
Must reside in the greater Atlanta area or be willing to relocate. Some travel may be required;
Bachelor’s degree is required. Master’s degree preferred. Relevant work experience will be considered.
For more information, or to apply for this position, please contact:
Greg Barnes, President Scott Kaufman, Senior Consultant Kathy Trobee, Director of Client Services
(214) 468-9055
