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case study : is your

network about to

become self-aware?

Singapore, 21 July 2011

Sander Veraar

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Verizon Business

We are a leading provider of IT, Communications, Security & Network Solutions to enterprises and governments around the world

We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations meet the challenges of their increasingly extended enterprises.

We can help customers:

– Improve infrastructure and application performance

– Secure their enterprise

– Enable collaboration

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3

Agenda

Why an agile network is preceded by an application aware network

Why Verizon turned to services to power agile and aware networks

How investing in aware networks can help organizations improve end user services and reduce costs

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Telecommuting Cloud Solutions Globalization

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5 Sustainable Business Risk Management Agility and Awareness Enable Distributed Workforce Innovate while Managing Costs Secured Boundaries Control and Visibility Real-Time Access to Data 5

Today, Improved Business Performance Requires a

Connected Global Ecosystem

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Agile in your response to change

Agility as a source of a competitive advantage

– Being able to move or adapt to changes in a business environment faster and better than competitors can help to gain market share and to outmaneuver the competition

Agility reflects on how a business operates

Example: transformation in IT from technology provider to delivering processes or a business objective

– Change from technology as a purpose to business value creation

Example: subtle shift in thinking about managing networks

– Change metrics which describe technology availability to metrics which describe the ability to deliver a process or business objective

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Agility starts with awareness

Awareness literally means having or showing knowledge

In an organizational context

– Being aware of changes in your business environment, both internal and external

– Being aware of what needs to be changed (and act on it)

– Being able to measure the effect of changes

In the context of networks

– Translate business goals to performance objectives

– Pin-point technology affected by change (and act on it)

– Being able to measure the effect of change

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An increasing amount of ‘intelligence’ is embedded within or attached to

networks:

– Automatic restoration

– Traffic shaping

– Data duplication

– Intelligent caching

This ‘intelligence’ mostly reflects advancements in technology

Are you able to measure your

infrastructure? Or do you rely on your infrastructure to manage itself?

– How does your infrastructure perform against

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Our Vision

To securely connect everything, everyone,

everywhere for better business performance

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Everything as a Service

to Any Device on a Global Scale

IT SERVICES

Cloud Computing, Storage, Hosting

Communications Services Business Services Application Services INDUSTRY SOLUTIONS AND ECOSYSTEMS

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Execution

Bundling of Verizon Cloud, Security, IT Solutions and Terremark resources

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Creating an agile and aware network

By effectively measuring and managing change

A service-led approach

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Verizon Application Aware Networking, today

Gain a competitive edge with our comprehensive set of network analysis and monitoring services (SaaS).

Fine-tune your network to help improve performance and control costs. Asset Assurance An end-to-end infrastructure discovery, management & reporting service Application Assurance An application and network performance monitoring and reporting service WAN Analysis Reporting A Verizon WAN and Managed Services reporting service Dynamic Bandwidth

A Web portal which offers point and click

control over Port, CAR and QoS

Looking Glass

A Web portal for customer network and device configuration

Root

Cause

Analysis

netflow

SNMP

Self

Provisioning

Configuration

Data

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Application Performance IT Services File Managed WAN Optimization Services Application Assurance Dynamic Bandwidth Application Infrastructure Services Sent Packets Received Packets Maximum throughput limited by

bandwidth and latency

Limited visibility of applications Traffic classification and marking, shaping, and

compression allow more data to be sent

Detailed Reporting for better view of application usage

Enables customer

What is Verizon Application Aware Networking?

Application Performance

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CA Service Assurance software

A key component in our service led approach

Asset Assurance WAN Analysis Reporting A Verizon WAN and Managed Services reporting service An end-to-end infrastructure discovery, management & reporting service

A Verizon

Software-as-a-Service

powered by

CA eHealth® Performance Manager

A Verizon

Software-as-a-Service

powered by

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audience poll

1) Vote by a raise of hands please

How many of you have deployed CA eHealth within your

organization?

2) Vote by a raise of hands please?

How many of you have deployed CA Spectrum within your

organization?

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Shared Reporting Service

CA software Verizon infrastructure

integrated back-office

shared web-portal

How to build reporting as a service

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Verizon Application Aware Networking:

Improve end user services, reduce cost of change

300,000

number of customer devices and

circuits connected by Verizon’s

Application Aware Networking

5

number of clicks it takes for a user

to self-configure a network latency

path via our Web portal

20

time in minutes for a customer to

7

time in days to provision CA

Shared

Online Services

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Verizon and CA Technologies

on Service Assurance

What we found in CA:

Partner with a global reach

Shared vision of the future

Understanding of our business

Commitment to add Value

Why we choose CA Service Assurance

Proven technology

Ability to support our service-led approach

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An aware network by Verizon and CA Technologies

Two forces become one

CA Technologies Verizon’s Application Aware Networking services framework Verizon and CA Technologies combined expertise Award-winning Verizon Professional Services

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Revamp Komatsu’s communications strategy in order to maintain their position as a leading player in the global construction and mining

machinery industry.

Enable the e-KOMATSU Technical Center to continue to effectively support the future growth of Komatsu’s global operations

BUSINESS RESULTS

CUSTOMER CHALLENGES

A full-service, fully managed and redundant Verizon Private IP network

Consolidation of resources to new mission critical data center

Simplification of Komatsu’s extensive application infrastructure, enabling the swift delivery of information vital in providing timely, high-quality customer service

BUSINESS RESULTS

VERIZON BUSINESS SOLUTION

Improved collaboration, and greater agility

Improved employee productivity and a better customer experience by making Komatsu’s networks run more smoothly.

BUSINESS RESULTS

From international to global: how Komatsu used

strategy to transform its communications

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Auto component manufacturer operating two interconnected WAN networks post acquisition

IT Senior management concerned with the large number of end user tickets on performance related issues on acquired network

Requirement to integrate IT and reduce operational cost

BUSINESS RESULTS

CUSTOMER CHALLENGES

Verizon Business Remote Application Management provided a

comprehensive, independent view of both networks and its hardware

Verizon Professional Services supported transition to new consolidated customer NOC environment

Replaced multiple NOC tools by Verizon Asset Assurance service

BUSINESS RESULTS

VERIZON BUSINESS SOLUTION

BUSINESS RESULTS

Auto component manufacturer improves

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Summary

Why an agile network is preceded by an application aware network

– Agility as a source of competitive advantage

– Managing change starts by measuring change

Why Verizon turned to services to power agile and aware networks

– Our Vision: Everything as a Service to Any Device on a Global Scale

– Verizon Application Aware Networking: our service led approach

– Why Verizon choose CA Service Assurance

How investing in aware networks can help organizations improve end user services and reduce costs

– Benefits of our service led approach, such as service enablement

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The floor is yours… any questions?

Presented by:

Sander Veraar, Senior Consultant Product Management sander.veraar@verizonbusiness.com

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