case study : is your
network about to
become self-aware?
Singapore, 21 July 2011
Sander Veraar
Verizon Business
We are a leading provider of IT, Communications, Security & Network Solutions to enterprises and governments around the world
We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations meet the challenges of their increasingly extended enterprises.
We can help customers:
– Improve infrastructure and application performance
– Secure their enterprise
– Enable collaboration
3
Agenda
Why an agile network is preceded by an application aware network
Why Verizon turned to services to power agile and aware networks
How investing in aware networks can help organizations improve end user services and reduce costs
Telecommuting Cloud Solutions Globalization
5 Sustainable Business Risk Management Agility and Awareness Enable Distributed Workforce Innovate while Managing Costs Secured Boundaries Control and Visibility Real-Time Access to Data 5
Today, Improved Business Performance Requires a
Connected Global Ecosystem
7
Agile in your response to change
Agility as a source of a competitive advantage
– Being able to move or adapt to changes in a business environment faster and better than competitors can help to gain market share and to outmaneuver the competition
Agility reflects on how a business operates
Example: transformation in IT from technology provider to delivering processes or a business objective
– Change from technology as a purpose to business value creation
Example: subtle shift in thinking about managing networks
– Change metrics which describe technology availability to metrics which describe the ability to deliver a process or business objective
9
Agility starts with awareness
Awareness literally means having or showing knowledge
In an organizational context
– Being aware of changes in your business environment, both internal and external
– Being aware of what needs to be changed (and act on it)
– Being able to measure the effect of changes
In the context of networks
– Translate business goals to performance objectives
– Pin-point technology affected by change (and act on it)
– Being able to measure the effect of change
An increasing amount of ‘intelligence’ is embedded within or attached to
networks:
– Automatic restoration
– Traffic shaping
– Data duplication
– Intelligent caching
This ‘intelligence’ mostly reflects advancements in technology
Are you able to measure your
infrastructure? Or do you rely on your infrastructure to manage itself?
– How does your infrastructure perform against
Our Vision
To securely connect everything, everyone,
everywhere for better business performance
Everything as a Service
to Any Device on a Global Scale
IT SERVICES
Cloud Computing, Storage, Hosting
Communications Services Business Services Application Services INDUSTRY SOLUTIONS AND ECOSYSTEMS
13
Execution
Bundling of Verizon Cloud, Security, IT Solutions and Terremark resources
Creating an agile and aware network
By effectively measuring and managing change
A service-led approach
15
Verizon Application Aware Networking, today
Gain a competitive edge with our comprehensive set of network analysis and monitoring services (SaaS).
Fine-tune your network to help improve performance and control costs. Asset Assurance An end-to-end infrastructure discovery, management & reporting service Application Assurance An application and network performance monitoring and reporting service WAN Analysis Reporting A Verizon WAN and Managed Services reporting service Dynamic Bandwidth
A Web portal which offers point and click
control over Port, CAR and QoS
Looking Glass
A Web portal for customer network and device configuration
Root
Cause
Analysis
netflow
SNMP
Self
Provisioning
Configuration
Data
Application Performance IT Services File Managed WAN Optimization Services Application Assurance Dynamic Bandwidth Application Infrastructure Services Sent Packets Received Packets Maximum throughput limited by
bandwidth and latency
Limited visibility of applications Traffic classification and marking, shaping, and
compression allow more data to be sent
Detailed Reporting for better view of application usage
Enables customer
What is Verizon Application Aware Networking?
Application Performance
17
CA Service Assurance software
A key component in our service led approach
Asset Assurance WAN Analysis Reporting A Verizon WAN and Managed Services reporting service An end-to-end infrastructure discovery, management & reporting service
A Verizon
Software-as-a-Service
powered by
CA eHealth® Performance Manager
A Verizon
Software-as-a-Service
powered by
audience poll
1) Vote by a raise of hands please
How many of you have deployed CA eHealth within your
organization?
2) Vote by a raise of hands please?
How many of you have deployed CA Spectrum within your
organization?
19
Shared Reporting Service
CA software Verizon infrastructure
integrated back-office
shared web-portal
How to build reporting as a service
Verizon Application Aware Networking:
Improve end user services, reduce cost of change
300,000
number of customer devices and
circuits connected by Verizon’s
Application Aware Networking
5
number of clicks it takes for a user
to self-configure a network latency
path via our Web portal
20
time in minutes for a customer to
7
time in days to provision CA
Shared
Online Services
21
Verizon and CA Technologies
on Service Assurance
What we found in CA:
Partner with a global reach
Shared vision of the future
Understanding of our business
Commitment to add Value
Why we choose CA Service Assurance
Proven technology
Ability to support our service-led approach
An aware network by Verizon and CA Technologies
Two forces become one
CA Technologies Verizon’s Application Aware Networking services framework Verizon and CA Technologies combined expertise Award-winning Verizon Professional Services
23
• Revamp Komatsu’s communications strategy in order to maintain their position as a leading player in the global construction and mining
machinery industry.
• Enable the e-KOMATSU Technical Center to continue to effectively support the future growth of Komatsu’s global operations
BUSINESS RESULTS
CUSTOMER CHALLENGES
• A full-service, fully managed and redundant Verizon Private IP network
• Consolidation of resources to new mission critical data center
• Simplification of Komatsu’s extensive application infrastructure, enabling the swift delivery of information vital in providing timely, high-quality customer service
BUSINESS RESULTS
VERIZON BUSINESS SOLUTION
• Improved collaboration, and greater agility
• Improved employee productivity and a better customer experience by making Komatsu’s networks run more smoothly.
BUSINESS RESULTS
From international to global: how Komatsu used
strategy to transform its communications
• Auto component manufacturer operating two interconnected WAN networks post acquisition
• IT Senior management concerned with the large number of end user tickets on performance related issues on acquired network
• Requirement to integrate IT and reduce operational cost
BUSINESS RESULTS
CUSTOMER CHALLENGES
• Verizon Business Remote Application Management provided a
comprehensive, independent view of both networks and its hardware
• Verizon Professional Services supported transition to new consolidated customer NOC environment
• Replaced multiple NOC tools by Verizon Asset Assurance service
BUSINESS RESULTS
VERIZON BUSINESS SOLUTION
BUSINESS RESULTS
Auto component manufacturer improves
25
Summary
Why an agile network is preceded by an application aware network
– Agility as a source of competitive advantage
– Managing change starts by measuring change
Why Verizon turned to services to power agile and aware networks
– Our Vision: Everything as a Service to Any Device on a Global Scale
– Verizon Application Aware Networking: our service led approach
– Why Verizon choose CA Service Assurance
How investing in aware networks can help organizations improve end user services and reduce costs
– Benefits of our service led approach, such as service enablement
The floor is yours… any questions?
Presented by:
Sander Veraar, Senior Consultant Product Management sander.veraar@verizonbusiness.com