Yealink-A Winning Partnership

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Full text

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Yealink-A Winning Partnership

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Agenda

Our Partner’s Needs

Our Offer to Partners

Yealink Company Profile

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Yealink Company Profile

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One of World’s Leading SIP-Phone Providers

Source: Frost and Sullivan, April 2013

Polycom,

21.6%

Linksys,

15.9%

Yealink,

15.6%

Others,

46.9%

TOP 3 Globally, TOP 1 in EMEA

Over 60 distributors worldwide

Customers in more than 140 countries

TOP 1

TOP 3

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The Source of Our Success

Focus on Customers

Technical and

Commercial Teams

Local support

Focus on Design

Fully-owned IPR of all products,

including Hardware and Software

Half of our employees are in our

R&D team

Providing the best products for our

customers

Focus on Brand

Tailored Regional Marketing

Programs

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Worldwide Partners

HSBC Bank

T-Mobile

Qatar Airways

Audi HQ

United Nation

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Our Partners’ Needs

High Performance Product at a

Reasonable Price

Good Quality with Good Price

Stable

Attractive Appearance

Rich in Features

Wide Compatibility

Aftersales Support

Seamless Customer Care

Quick Response

Recommend New Features

Marketing Support

Samples

Demo Kit

Funding for Local

Programs

PR

Full Suite of

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Agenda

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Our Offer to Partners

A Range of High Performance Products at

an Affordable Price

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50

100

150

200

250

300

350

Price

USD

SIP-T48G

MSRP:

349$

SIP-T46G

MSRP:

269$

SIP-T42G

MSRP:

179$

SIP-T41P

MSRP:

139$

SIP-T21P

MSRP:

85$

SIP-T19P

MSRP:

65$

Entry Level

Mid Level

Premium Level

SIP-T48G

7” Touch color screen

6 SIP accounts,

Gigabit Ethernet

29 paperless DSS

keys

Bluetooth support

SIP-T46G

4.3” color screen

6 SIP accounts

Gigabit Ethernet

27 paperless DSS Key

Bluetooth support

SIP-T42G

2.7” graphical LCD

3 SIP accounts

Gigabit Ethernet

15 Paperless DSS Key

SIP-T41P

2.7” graphical LCD

3 SIP accounts

15 paperless DSS Key

SIP-T21P

132x64 pixels LCD

2 SIP accounts

Dual Ethernet

SIP-T19P

132x64 pixels LCD

1 SIP accounts

Dual Ethernet

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IP Phones that Are Easy to Install & Use

For the End-User

Plug-and-play

Easy-to-use

For the Partner

Easy to deploy-saves time

Easy to operate-low training cost

Fully-compatible with my system

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Hi-Quality Products with Excellent Performance

Defect Rate

Source: Yealink global sales data from 2012 to 2013

Industry

Standard

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Reminder indication on Idle Screen for voice mail

Bright Message Waiting Indicator

Quick click on “R” button to transfer a call

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Easy to Deploy

Yealink

Format

TXT

Policy

Weekly/Day/Hours

Trigger mode

RPS/PNP/DHCP/Auto provision Code

TR069

(optional)

SNMP

(optional)

URL factory-provisioned

Provision without Reboot

Keep local personalized configuration

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Competitive-edge through Customization

Partners help us to develop our roadmap

Rapid implementation of special feature requests

I want my own logo on the phone

I need an Intercom Key

I require a special ring tone

Hey, can I lock my phone?

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Loki Portals and Provisioning

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Customer Portal

Integration Friendly

Easily customizable

Single Sign-on

Standardized provisioning

Highly automated provisioning

Minimizes BSS development

End User Feature Control

Visual Device

Management

Enterprise UC

Admin

Other Apps

Activation Resolution Trouble

MACD Management TN

Oth

e

r

A

ppl

ic

a

tions

XML

Ordering

Systems

CRM

Systems

BSS and

infrastructure

integration points

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Loki: Visual Device Management

Function

Change keys on your phone using Loki Portals

No more editing configuration files

Syncs to features assigned to user

Takes advantage of templating for repeatability

Who?

BroadWorks Group Admins

Supported Devices

Available on Yealink VP530

Available on Yealink T4x in August 2014

Available on Yealink T2x in December 2014

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BSS Automation and Integration

TOP 5 habits of highly successful

operators

1) Separation between BSS and Network

2) Single product catalog

3) Clearly decomposed products

4) Well organized trading partner interfaces

5) Automation of existing MANUAL

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The Art of Surveying

User Templating

Ask customer to select not to describe

Basic Surveying

Just gather the basic information (never model a

complex service in XLS)

Custom Detailing

Jointly detail with the customer, using Web

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Our Offer to Partners

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Marketing Program

Product Marketing Support

Huge Investment in Marketing

New product launch events

Full suite of marketing support including

samples, demo kit etc

Product Training and Updates

International and Local Sponsorship of Events

Trade Shows and Exhibitions

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Our Offer to Partners

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Australia

One-Stop Service

Local Office

To provide direct Commercial and Technical service to Partners

Regional product requirement and marketing support

Talk Directly to the Yealink Technical Support Team

Trouble-shooting system

Onsite technical support

Share partner workloads

European Office

US Office

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Case Study

The ITSP is a top provider of hosted VoIP service

Business requirements

• Low cost phone to lower customer entry cost • Rapidly increase sales/customer base • Develop enterprise market

Yealink solution

Products

• T20/21/22: 2/3 line HD phones with rich features and high reliability

• T4X phones is attractive to enterprise and high end users • DECT phone for mobility and vertical app

Marketing

• Special discount to support “Free Phone Offer” • Demo phones for resellers/agents

• Deal registration and commercial/support

Support

• Yealink engineers tested the phone for the ITSP and provided quick fix • On site training and free sample for support and sales team

ITSP Benefits

• Free Phone Offer attracted 10x new customers

• Increased customer base rapidly while keeping payback period under control • Lower defect rate enhanced customer satisfaction

• 60-70% of the customers are looking for “value product”, Yealink solution enables sales team to close deals more easily • T4X phones generate profit for the ITSP

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Our Success Depends on Your Success

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Figure

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References

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