ACS Residential Care Management Induction Program

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This series of workshops are

designed to build capacity

skills and knowledge around

diverse aspects of Residential

Aged Care Management.

The course is delivered over

four days by six industry

leading experts including the

Australian Aged Care Quality

Agency.

The program will provide

participants with core aged

care management skills,

tools and innovative business

solutions. You will gain

understanding of compliance,

governance, risks, better

practices, health and safety,

legal responsibilities, basic

and advanced financial skills in

Residential Aged Care.

Bookings are essential – please

complete the registration form

at the back or book online at

www.agedcommunity.asn.au/

P R O G R A M

Day 1

Wednesday 22 April

9.30 am–4.30 pm

Core Aged Care Management & Business Skills (Greg Adey) Australian Quality Agency -–

Accreditation Overview (Philomena

Mitolo)

Day 2

Thursday 23 April

9.30 am–3.45 pm

Quality Management Systems (Greg Adey)

Demystifying Financial Reports

(Andrew Harris)

Day 3

Tuesday 19 May

9.30 am–5.30 pm

Tuning up your results (Andrew Harris)

Health & Safety (Peter Collins, Lawson

Risk Management)

Day 4

Wednesday 20 May

8.30 am–4.00 pm

Bridging the gaps between compliance and quality service (Joyleen Thomas,

BPP Project)

Legal issues and responsibilities in Aged Care (Sonia Bolzon, Lynch Meyer Lawyers)

Networking Lunch

ACS future learning and development

directions (Susantha Athurugiri)

Key messages and next steps (Greg Adey)

For more details on sessions and presenters please see following pages.

Book online at: http://www.agedcommunity.asn.au/events

ACS

Residential Care Management

Induction Program

©™

Four-day program:

22 April, 23 April, 19

May, 20 May (

fully catered)

Venue:

ACS Training Room, 246 Glen

Osmond Rd, Fullarton SA

Cost:

ACS Members $1350 p.p. Non-Members

$1750 p.p. for the full program

Target audience:

candidates for succession planning, RNs stepping

into management roles, clinical and non-clinical managers,

executives and coordinators at sites, corporate staff, business

and management graduates and anyone who needs to gain

understanding of diverse aspects of aged care management.

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D E TA I L E D S E S S I O N O U T L I N E

S e s s i o n s i n c l u d e p r a c t i c a l t o o l s t h a t p a r t i c i p a n t s c a n

t a k e a w a y a n d a p p l y i m m e d i a t e l y

Book online at: http://www.agedcommunity.asn.au/events

ACS

Residential Care Management

Induction Program

Day 1

Wednesday 22 April

Core Aged Care Management & Business Skills – Greg Adey

• Challenges for NFP Providers

• Overview of Approved Provider responsibilities

• Principles of leadership and management (inc. reference to the ‘AAC Leadership Capability Framework’) • Linking strategy and operational execution

• Core business drivers for success

• Proactive management – a systems approach

Morning Tea

Core Aged Care Management & Business Skills (continued)

Lunch

Australian Quality Agency – Accreditation Overview – Philomena Mitolo

• the responsibilities of approved providers • continuous improvement

• the accreditation process and relevant legislation

• the Accreditation Standards and their related expected outcomes

• the assessment process and the different types of assessments conducted by the Accreditation Agency

Afternoon Tea

Australian Quality Agency – Accreditation Overview (Continued)

Day 2

Thursday 23 April

Quality Management Systems – Greg Adey

• ‘Compliance’ vs. ‘better practice’

• Essential quality management systems and tools to ‘close the loop’ • Monitoring, analysis and evaluation systems

• Managing ‘unannounced visits’ confidently

Morning tea

Demystifying Financial Reports – Andrew Harris

• Increased skills and knowledge of basic financial concepts

• Greater understanding of financial management through interpreting financial reports • How to use reporting to help focus management effort on the major issues

• How to distinguish ‘real’ operational performance • Knowledge of grouped and hierarchical reporting

Lunch

Demystifying Financial reports (Continued) Afternoon tea

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D E TA I L E D S E S S I O N O U T L I N E

S e s s i o n s i n c l u d e p r a c t i c a l t o o l s t h a t p a r t i c i p a n t s c a n

t a k e a w a y a n d a p p l y i m m e d i a t e l y

Book online at: http://www.agedcommunity.asn.au/events

ACS

Residential Care Management

Induction Program

Day 3

Tuesday 19 May

Tuning up your results – Andrew Harris

• The major drivers of income and expense in residential aged care

• Your key areas of influence as an operational manager

• Key operational financial management risks

• Key ACFI management risks

• Roster reporting and management

• Commonly used benchmark measurements and terms

• Strategies to improve business and organisational performance through benchmarking and KPIs.

Morning tea

Tuning up your results (Continued)

Lunch

Health & Safety – Peter Collins, Lawson Risk Management

The Health & Safety program is designed for new and existing mangers to recognise the importance of workers training and career development. It includes hazard identification, assessment, evaluation and control using the LRMS risk assessment tool.

Health & Safety (Continued)

Day 4

Wednesday 20 May

Bridging the gap Between compliance and Quality Service Provision – Joyleen Thomas, BPP Project

Compliance versus quality is no argument. It is more interesting to consider how they complement each other. Quality is the lynchpin for customer service to make a real difference in the lives of older people. What is quality and why is it important? This presentation will challenge us to think consciously about whose needs are being met in the

provision of services.

Morning tea

Legal Issues – Sonia Bolzon, Lynch Myer Lawyers

• legal responsibilities in aged care, including an update and summary on elder abuse and compulsory reporting

• topical industrial issues relevant to aged care, including interaction between compulsory reporting and unfair

dismissal laws

• incident reporting and investigation- tips and traps

• What the new privacy laws mean for aged care operators

NETWORKING LUNCH

ACS Future learning and Development Directions – Susantha Athurugiri, ACS SA & NT Key messages and next steps – Greg Adey

• Review the key business drivers and performance goals • Priority framework to manage the ‘first six months’

• Success essentials for new aged care managers

• Avoiding common management mistakes • Personal development plan

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A B O U T T H E P R E S E N T E R S

Book online at: http://www.agedcommunity.asn.au/events

ACS

Residential Care Management

Induction Program

Greg Adey (Director, g88 consulting) has over 30 years health service experience, and over the last decade has held executive leadership positions at Southern Cross Care (SA/NT) and ACH Group managing multi-campus aged care portfolios. In 2012, Greg established a national consultancy practice supporting both not-for-profit and private sector clients, ranging from large national enterprises to small, stand-alone rural services.

Philomena Mitolo has been education coordinator and senior quality assessor for the Australian Aged Care Quality Agency in South Australia since 2002. She has expertise in the health care sector as a quality manager and as an educator. Philomena has assisted in the development of the Aged care quality assessment course for the Australian Aged Care Quality Agency.

Andrew Harris Andrew Harris has worked in a variety of financial management leadership positions across vari-ous sectors over the last 30 years. From 2002 to 2011 he worked for Life Care as Finance Manager and then as Business Management Executive. In 2011 he established his specialised aged care consultancy providing advice and support to Board and management at various metropolitan and regional aged care providers, to govern-ment and industry associations.

Peter Collins combines both qualifications and 17 years of experience in consulting and practice in risk management. He has operated in both private and public sectors and in a wide range of industries. Peter brings 6 years’ experience within WorkCover Corporation Customer Operations and Business Operations: Self-Insurance Portfolio and qualifications in Mechanical Engineering, Auditing, Health and Safety Management and Hygiene.

Sonia Bolzon has been a Partner of Lynch Meyer since 1995. Sonia’s expertise is in employment and industrial relations, work health and safety, privacy, discrimination and equal opportunities law. She was listed in Best Lawyers 2014 Australia list for Labour and Employment Law. Sonia advises clients on all aspects of the operation of the Fair Work Act 2009 and the potential implications of the new work health and safety harmonisation laws.

Joyleen Thomas is well known across Australia for her innovative work. In 2007 she was successfully nominated by older people and received an Order of Australia Medal for her contribution to the aged care sector. Joyleen has worked for 30 years in aged care at ACH Group, commencing in a residential facility as a care worker, later developing and coordinating community programs.

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R E G I S T R AT I O N

Book online at: http://www.agedcommunity.asn.au/events

ACS

Residential Care Management

Induction Program

Please complete the details below and FAX the form back to (08) 8338 7077.

REGISTRATION FEE: Please TICK below the option that applies

ACS Member

Non-Member

FULL SESSION

$1350 p.p.

$1750 p.p.

DAY 1 only

$400 p.p.

$450 p.p.

DAY 2 only

$400 p.p.

$450 p.p.

DAY 3 only

$400 p.p.

$450 p.p.

DAY 4 only

$400 p.p.

$450 p.p.

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TERMS & CONDITIONS

Please note this registration is not an invoice. ACS SA & NT will forward a confirmation upon receipt of this registration.

Bookings: Must be made prior to the workshop online or using the registration form provided and FAXED back to ACS SA & NT 8338 7077. (Please note no telephone bookings will be accepted.)

Course cancellations: ACS SA & NT reserves the right to cancel events if sufficient numbers are not achieved. In the case of a cancellation

by ACS SA & NT all registration fees will be refunded in full.

Registration transfer or cancellation: Notification of cancellation or transfer of registration must be provided in writing either by fax or

email acs@agedcommunity.asn.au. No refund is available for any cancellations/transfers received five working days or less prior to the start date or for non-attendance. A substitute delegate is welcome. Please notify ACS SA & NT in writing of any substitution as soon as

possible.

DISCLAIMER: The advice and views of speakers and the content of presentations are entirely and exclusively the views of the speakers and do not necessarily reflect the views of ACS SA&NT Inc . ACS SA&NT Inc. disclaims all liability in relation to actions taken in response to information presented by speakers.

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