INTERMEDIATE QUALIFICATION

ITIL Intermediate Certificate in Managing Across the Lifecycle ITIL Specialist Certificate in Business Relationship Management ITIL V3 Capability Certificate in Planning,

This course is designed for ITIL Intermediate Qualification: Service Design Certificate includes, but is not restricted to; CIOs, CTOs, Managers, Supervisory staff, Team

The ITIL 4 Foundation is best suitable for candidates who want to gain knowledge in the ITIL IT Service Management (ITSM). Before you start your ITIL 4

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The SS module of the Lifecycle series covers an introduction to the Service Lifecycle, and the concepts, processes, functions and activities involved in Service Strategy phase of

The managerial and supervisory aspects of the ITIL processes covered in the Service Design stage:. – Service Catalogue Management – Service

• Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request

To reach ITIL Expert level, this certification and the associated accredited training course are mandatory for all candidates, unless they are exempt through the Service