Enterprise Mobility - Problem or Possibility?

(1)

Enterprise Mobility -

Problem or Possibility?

Hans Nygaard

•International business and technology services company

•Extensive industry knowledge and technical core

competences within a host of industries

•41.000 employees, primarily based in Europe

•3.000 SAP specialists dedicated to European businesses

and 3.600 globally

•Certified SAP AM and IM centres in Brazil, Europe and

Australia

•Operations in 41 countries from where

we deliver Business Consulting, Systems

Integration, Project- and Outsourcing Services

across all industries and business functions

•Listed on both the London Stock Exchange and

Euronext (Amsterdam)

(2)

•Global Center of Excellence for SAP Enterprise Mobility

located at Logica’s Danish headquarters in Ballerup

•Our CoE mobility team has in average 12 years of

SAP experience and 6 years focused on mobility

•We have extensive experience with improving

business processes through mobile solutions

•We have worked with Sybase Unwired and Afaria

since 1999 and have delivered SAP Sybase services to more than 60.000 users

•Of our 450 mobility consultants in Europe, 175

have extensive SAP and Sybase experience

Global Reach – Local Presence

Logica and Mobility

Strategy & Business Consulting _Business Case Development Proof of Concepts Solution Design & Projects Technology Evaluation Mobile Security Application Management Mobile Device Management Hosting & Cloud

(3)

•

Trends and drivers in Enterprise Mobility

•

Navigating the SAP Enterprise Mobility technology landscape

•

How to create and implement an Enterprise Mobility Strategy,

tailored to your organizations maturity

•

Summary

Content

No. 5

•

Summary

Content

(4)

“Mobile computing, a generic term describing one’s ability to use technology untethered, but often used to refer to access to information or applications from occasionally-connected, portable, networked computing devices.”

Source: Wikipedia

Definition of Mobility

No. 7

Our enterprise mobility definition

All enterprise business services that

can be provided from a mobile

device

The business process is extended

from core SAP systems to a mobile platform

Broaden your scope to include all

the mobile possibilities and technical

components available today

(5)

Definition of Mobility

2007 2010

(6)

Where is the closest stone-baked pizza

place?

We’re looking for a non-gluten and vegetarian restaurant Should I buy a MacBook pro or a MacBook Air?

Trends: Behaviours Unplugged

500 mio. users - 11 new accounts per second 800+ mio. users

2 mio users, 80% of Fortune 500 150 mio. members

An average employee spends 28 minutes per day on social media

The new cigarette break

No. 12

Trends: Social Media

(7)

Trends: the next Game Changer ...?

Siri

Market Trends and Drivers

1% 4%

15%

36% 44%

How important do you view Enterprise Mobility to your company's future success?

Not important Somewhat important Important

Very important Critical

(8)

Market Trends and Drivers

Android 51% Symbian 11% iOS 24% RIM 9% 2% WP7 & WinMo 2% Others 1%

Smartphone market share – Q4 2011

Ruggedized devices are dominated by

Devices activated 24-25/12 2011:

iOS: 3,1m

Android: 3,7m

Source: Gartner 2011

Market Trends and Drivers

Footer appears here

(9)

Market Trends and Drivers

Footer appears here

Source: insiderRESEARCH, February 2012 (global study)

Mobility & Security

(10)

•

Transmitting data

• Encryption on WWAN/WLAN

• Exposing central systems to the Internet

•

Storing data locally

• Legal implications

• Industrial espionage

• Tracking data

• Data on flash memory

• Encryption

•

BYOD management

• Identity management

•User authentication

•Enforcing password strength

• Virus, malware, spyware, hacking protection

No. 19

Security Issues – Top 3

•

Users will use whatever tool is on the app store or internet in

general to solve their need to work smarter on the go

No. 20

Bring Your Own App?

Example:

•

bi.ondemand.com lets you upload spreadsheet data to the cloud and manipulate it on BO Explorer Mobile for iPad

•

Pretty cool - and free

(until a certain row number)

(11)

•

How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity

•

Summary

Content

No. 21

•

SAP acquired Sybase in Jan 2011 at $5.8 billion. The investment

must be capitalized and the global SAP organization is being driven extremely hard on this

•

Mobility hype cycle - ”Peak of Inflated Expectations”

•

All SAP partners see the opportunity window and are reacting

•

The truly experienced skill base is very small - many partners are

starting on the school bench

No. 22

SAP Mobility Status

(12)

•

1990’ties, the birth of WiFi

•

1999 SAP Console part of 4.6B, on-line

access

•

2000 PDA platforms mature with Windows Pocket PC (CE 3.0)

•

2003 GPRS mobile data networks common

•

2003 SAP ITS Mobile for on-line use

•

2004 SAP’s first offline architecture SAP

NetWeaver® Mobile Infrastructure 2.5, not very good

•

2006 3G mobile data networks common

•

2007 Apple launches first iPhone

•

2009 New offline integration platform: SAP

NetWeaver Mobile 7.1 (7.3 in ramp-up)

•

2011 SAP acquires Sybase, new tools, new app strategy

SAP Mobility History

No. 23

Connecting to SAP

No. 24 Sybase Unwired Server SAP Application server WWAN WAN _Firewall WLAN USB Sybase Afaria MDM Reverse Proxy Sybase Relay Server Database Server Database Server NetWeaver Gateway

(13)

Definition: A mobile device is any handheld unit using a mobile OS

Mobile Devices

No. 25

You can’t buy a 100% standard solution

UI must be adapted to your process and your specific use

SAP GUI needs to please all — not possible on a 3.5” screen

Mobile Applications - UI and UX

22”

¼ VG

A

(14)

Connecting to SAP

No. 27

There is a number of ways to connect to ERP processes, they can be divided into:

•

Online: Access directly and synchronous, store no data locally

•

Offline: Access indirectly and asynchronous, cache or store data locally

•

Hybrid: Access by other means, misc. data strategies

● Sybase Unwired Platform

● ITS Mobile (+ voice picking)

● Mobile Web Dynpro for JAVA

● SAP Portal on Device

● SAP Console

● GuiXT Mobile

● Web Dynpro for ABAP (Windows CE platforms only)

● jQuery Mobile Framework

● HTML5

● NW Gateway 2.0 direct webservices

● …

Connecting to SAP — Online

(15)

Connecting to SAP — Offline

●SAP Sybase Unwired Platform ●SAP NetWeaver Mobile 7.3 ●SAP Mobile Infrastructure 2.5

No. 29

SAP Offline Solutions: Sybase Unwired Platform

●A full middleware platform (MEAP)

●Very flexible

●Good performance

●Up to date UI/UX design options

●Multi-platform: Runs on Windows Mobile, RIM

(BlackBerry), iOS (iPhone/iPad) Android and HTML5

●Push technology

●Complex orchestration & distribution requires NWM 7.3 DOE

●Standard apps required NW Gateway

●Complex architecture

●Separate licensing required

(16)

SAP Offline Solutions: Sybase Unwired Platform

●Separate Sybase licensing required, both platform and

user

No. 31

●SAP’s second mobile middleware attempt

●No SAP mobile apps, partner solutions only

●Initially SAP JAVA client, now native custom clients (.NET etc)

●Very flexible

●Great performance

●Growing install base

●Very good UI/UX design options

●Any mobile OS (custom native clients)

●No push technology

●Part of the SAP standard licensing + each

mobile user to have a SAP NetWeaver Platform User License (PUL)

SAP NetWeaver Mobile 7.3

(17)

Connecting to SAP — Other Options

No. 33

•

SAP Interactive Forms by Adobe

• Good interface to non-SAP and/or external users, in email or browser,

offline but can do online lookup, etc.

•

SAP NetWeaver Gateway 2.0

• Common OData/Atom interface to Enterprise Services, RFC, BAPI

• Must converge with NetWeaver Mobile and Sybase Unwired first

•

SAP NetWeaver PI, custom adapters

• As interface and orchestration to third-party solutions

•

IDoc

• Old school asynchronous data transfer

•

SMS/MMS

• Micro apps or consumer interaction

•

Summary

Content

(18)

Who has one?

Source: insiderRESEARCH, February 2012 (global study)

Enterprise Mobility Strategy is just a set of ground rules for the mobile initiatives to act within.

● Vision outlines what the

organization wants to be

● Missiondefines the fundamental purpose of an organization or an enterprise

● Strategyis a combination of the goals for which the enterprise is striving and the means by which it is seeking to get there

(19)

Strategic maturity level

Disordered Partly integrated (silos) Fully integrated

•

The as-is situation

•

The next step?

Most are here

Proof of Concept Technology evaluation Enterprise Mobility Strategy

Business case study

Enterprise Mobility Strategy

Business

IT Services

iEMS

Integrated Enterprise Mobility Strategy

Business Innovation P ro je ct s

Managed Enterprise Mobility Security Management

Device & Asset Management Infrastructure Management Portfolio Management Master Data Management Service Management Governance Process & IT Inventory Stakeholder Input Market Assessment Roadmap Governance Policies + Guidelines

Analyze Strategize Implement i M et h o d o lo g y

(20)

Strategy Topics

Enterprise Mobility Strategy

No. 40

A strategy must be fully integrated and dynamic

•

Be process driven

• If your business processes are static you can decide on a static strategy =

simple and easy to govern

• If your business processes are dynamic and ever changing, your strategy

must support it = complex and more effort to govern

•

Business and not technology must drive your strategy

•

Decide on your strategy and let the business cases (ROI) drive it

forward and evolve it project after project

A strategy must be easy to understand and enforce

•

Define a clear governance model and responsibilities

(21)

Governing the Enterprise Mobility Strategy

No. 41

•

Your strategy will never be static (evolve or die)

•

You must have a governance model to enable change

•

Many parties have interest in the strategy

• Business lines (the users)

• IT infrastructure

• SAP Competence Center

• Operations and hosting

• Helpdesk services

•

Tie into (or establish) an Enterprise Architecture Group

•

Empower the governance board

Management mandate is a must!

Identifying your business cases

No. 42

•

Look for boundaries or cutovers

• Process exits one system and continues into another

• Process goes onto paper or manual steps or returns

• Responsibilities or roles change, i.e., supervisor to mechanic,

internal to external partner

•

Analyze CPU time vs. t-codes vs. departments or user groups

• Should any of those t-code actions be mobilized?

• Be changed from info pull (manually checking up) to push

(exceptions and alerts)?

•

Helpdesk ticket data mining

• Look at processes where the user needs information to act and act

(22)

•

Summary

Content

No. 43

It's not new

ideas that scare

me it's old ones

(23)

Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europe's largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com

Thank you

[email protected] +45 2140 1241