First-Quarter 2021 Sales
2
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Disclaimer
FORWARD-LOOKING STATEMENT
This presentation contains forward-looking statements (made pursuant to (i) the safe harbour provisions of the Private Securities
Litigation Reform Act of 1995 and (ii) the principles of the French Autorité des Marchés Financiers' guide to periodical disclosures
of listed companies (DOC-2016-05) of 2020 ), which, by their nature, involve a degree of risk and uncertainty. Forward-looking
statements represent the Company’s judgment regarding future events, and are based on currently available information.
Consequently the Company cannot guarantee their accuracy and their completeness. Actual results may differ materially from
those the Company anticipated due to a number of uncertainties, many of which the Company is not aware of.
For additional factors that may cause the Company’s actual results to differ materially from expectations and underlying
assumptions, please refer to the reports filed by the Company with the Autorité des Marchés Financiers (French Financial Markets
Authority – “AMF”).
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Agenda
1
Q1 2021 highlights
4
Appendices
2
Q1 2021 sales
performance
3
2021 outlook
Q1 2021
highlights
Geoffrey GODET
CEO
5
© 2021 Quadient. All rights reserved.
+67.9%
ORGANIC GROWTH
(2)
PARCEL LOCKER
SOLUTIONS
REVENUE
+21.4%
ORGANIC GROWTH
(2)
ICA
(3)
(SOFTWARE)
SUBSCRIPTION-RELATED
REVENUE
Strong revenue performance at €246m in Q1 2021
with organic growth of 11.1%
(1) Reported growth: +3.0% (2) Within Major Operations
(3) Intelligent Communication Automation
30%+
ORGANIC GROWTH
(2)
MAIL-RELATED
SOLUTIONS
HARDWARE REVENUE
+11.1%
(1)
VS. Q1 2020
ORGANIC GROWTH
6
© 2021 Quadient. All rights reserved.
Continuous strong recovery in organic growth since the lows of H1 2020
(1)Non-recurring revenue: License and hardware sales; recurring revenue: subscription-related revenue and services
ORGANIC GROWTH – GROUP
-10.9%
Q1 ’20
-3.0%
-14.6%
Q3’ 20
Q2 ’20
-1.0%
Q4 ’20
+11.1%
Q1 ’21
ORGANIC GROWTH – RECURRING / NON-RECURRING
(1)
-2.1%
Q1 ’20
-4.6%
-26.4%
-7.7%
-29.0%
Q2 ’20
-5.0%
Q3’ 20
-2.1%
+0.7%
Q4 ’20
+5.1%
+30.7%
Q1 ’21
Rec
N-rec
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© 2021 Quadient. All rights reserved.
PARCEL LOCKER
SOLUTIONS
(1)
INTELLIGENT COMMUNICATION
AUTOMATION
(1)
Strong performance across all solutions in Q1 2021
(1) Within Major Operations
(2)% of organic change vs. the same period in 2020; 2020 data was restated to take into account the product reclassification from Intelligent Communication Automation to Mail-Related Solutions
42
44
47
51
44
Q1 20
Q2 20
Q3 20
Q4 20
Q1 21
15
17
21
30
22
Q1 20
Q2 20
Q3 20
Q4 20
Q1 21
+67.9%
(2)MAIL-RELATED
SOLUTIONS
(1)158
161
161
173
159
Q4 20
Q2 20
Q1 21
Q1 20
Q3 20
+6.3%
(2)+5.8%
(2)8
© 2021 Quadient. All rights reserved.
CARRIERS
▪
Relais Colis: 500 Lite Lockers in French retail stores within 3 years
▪
New carrier deal in Canada for Q4 roll-out
Smart Hardware – Parcel Locker Solutions
Q1 2021 highlights
CORPORATE / EDUCATION
▪
First 146 of 3,000 PLS Lite deployed in Japan
▪
Launch of Campus Hub model and on-boarded new universities
RETAIL
▪
Lowe’s US roll-out completed, extension into Canada for another
175 stores
▪
Prescription medicine delivery started in Japan
Installed base
(2018-21, in k)
7
10
13
14
0
5
10
15
Q1
2021
2018
2019
2020
Usage rate
(2018-21, in %)
40%
65%
70%
0%
20%
40%
60%
80%
2018
2019
2020
Q1
2021
25%
900+
units
+5%
increase
RESIDENTIAL
▪
Good traction in the United States
▪
Promising start in the United Kingdom
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Smart Hardware – Mail-Related Solutions
Q1 2021 highlights
Success of iX SMART
(1)
hardware/software suite in NORAM
Launch of the iX range
in Germany
Deployed global service management
tool in Canada
Continued modernization and innovation
Major customer wins against competition
Top Tier Financial institution in
France
Government contract with
State of California
Growth
in Worldwide supplies
revenue for April 2021
(YoY)
(1)S.M.A.R.T. mail center software provides Shipping, Mailing, Accounting, Reporting and Tracking experience – all from a single dashboard for iX-3, iX-5, and iX-7 series
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Intelligent Communication Automation
A unique cloud offering to address converging market dynamics
CXM: Customer Experience Management ; CCM: Customer Communication Management; AR: Accounts Receivable; AP: Accounts Payable Source: Forrester; IDC; Quadient analysis
“COVID-19 made companies’
transformation to digital
business an existential
requirement. Customer
experience was no longer just
a competitive advantage, it
was the only way to engage
customers. And as customers
moved online, process
automation had to keep pace.
In that respect, CX and
automation are diverse
disciplines with increasingly
convergent priorities.”
--
Forrester (May 11, 2021)
s re ol e
Q1 2020: Launch of Impress
Q1 2021: Version 1.2 with expansion
of Quadient Impress Distribute
May 2021: Major launch
of Inspire Evolve
Q2 2020: Acquisition
Q1 2021: New Business Intelligence
and dashboards module
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Intelligent Communication Automation Market Validation
Q1 2021 highlights
Continued analyst recognition as Technology Leader
in CCM and Customer Journey Mapping
April 2021 May 2021
Share of SaaS/Subs customers
1
(2019-21, %)
68%
( 1) Source: Quadient internal data – Subscription-related revenue streams = Subs/SaaS, Maintenance and Financing (2) Maps created, opened and touch point creation
600+ new
customers/partners
in Q1 2021
3x
usage compared to last
quarter
2x
growth in customer journey
interactions
(2)
(YoY)
Quadient selected
ICA platform usage
in Q1 2021
0
55%
60%
65%
70%
2020
2019
56%
Q1
2021
65%
Quadient
X-series
Quadient
Customer
Journey
Explorer
Q1 2021 sales
performance
Laurent DU PASSAGE
CFO
12
13
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Major Operations
+10.3%
organic change
Mail-Related
Solutions
-7
Q1 2020
Scope
effect
(1)+2
Intelligent
Communication
Automation
+10
246
+10
Parcel Locker
Solutions
+3
Additional
Operations
-12
Currency
effect
(2)Q1 2021
239
Group
+11.1%
organic change
Double-digit organic growth across both Major and Additional Operations
* Scope effect: -€3.3m
Q1 2021 sales bridge
(in €m, % of organic change vs. Q1 2020)
+5.8%
+6.3%
+67.9%
+21.1%
-4.9%
-2.8%
(1) Scope effects: divestments of ProShip and Graphics in Australia (€-7.4m); acquisitions of YayPay and Beanworks (€0.7m) (2) Average rate: EUR/USD Q1 2021 = 1.20 ; EUR/GBP = 0.87
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Major Operations
Sales in Q1 2021
▪
Double-digit organic growth in North America,
driven by strong MRS rebound and continued
PLS dynamics
▪
Sharply improved performance in Europe,
driven by double-digit organic growth in
France, notably thanks to ICA
▪
Slight organic decrease in International
revenue
55%
5%
40%
North America
+13.7%
(1)International
-1.0%
(1)Main European Countries
+7.2%
(1)(1)% of organic change vs. the same period in 2020
Q1 2021 Sales
Organic growth
vs Q1 2020
+10.3%
(1)
25%
70%
5%
Professional services
+27.8%
(1)Licenses and hardware
sales
+28.0%
(1)Q1 revenue by
geography
Subscription-related
revenue
+4.1%
(1)
€226m
Q1 revenue by type
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Intelligent Communication Automation
Major Operations - Sales in Q1 2021
(1)% of organic change vs. the same period in 2020; 2020 data was restated to take into account the product reclassification from Intelligent
Communication Automation to Mail-Related Solutions
▪
Strong double-digit growth in
subscription-related revenue for both SMBs (+31%) and
large accounts (+15%), driven by sustained
increases in SaaS and volume-based activities
▪
Improving trends in professional services
▪
Sharp decline in license revenue, mainly due to
the shift in business model to SaaS for both
SMBs and large accounts
▪
Continuing strong performance of YayPay and
promising start of Beanworks
Q1 2021 Sales
Organic growth
vs Q1 2020
+5.8%
(1)
Share of
Major Operations
8%
70%
22%
Professional services
+19.4%
(1)Licenses and hardware
sales
-55.8%
(1)Subscription-related
revenue
+21.4%
(1)
Q1 revenue by type
20%
€44m
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© 2021 Quadient. All rights reserved.
▪
Positive organic growth across all geographies,
with sustained performance in North America
▪
Strong rebound in hardware sales, with
organic growth of 30%+, including new
customer gains
▪
Resilient installed base and
subscription-related revenue
Mail-Related Solutions
Major Operations - Sales in Q1 2021
27%
73%
Licenses and hardware
sales
+31.9%
(1)Q1 revenue by type
Q1 2021 Sales
Organic growth
vs Q1 2020
+6.3%
(1)
Share of
Major Operations
70%
Subscription-related
revenue
-0.9%
(1)
€159m
(1)% of organic change vs. the same period in 2020; 2020 data was restated to take into account the product reclassification from Intelligent
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Parcel Locker Solutions
Major Operations - Sales in Q1 2021
▪
Strong double digit-growth in
subscription-related revenue, driven by the increase in the
installed base in the US in 2020
▪
Sharply increased hardware sales, driven by
US retail and pickup in universities
▪
Promising start of UK market
Q1 2021 Sales
Organic growth
vs Q1 2020
+67.9%
(1)
45%
50%
5%
Professional services
+179%
(1)Licenses and hardware
sales
+178%
(1)Q1 revenue by type
Share of
Major Operations
10%
Subscription-related
revenue
+20.2%
(1)
€22m
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Q1 2021 revenue summary
Major Operations representing now 92% of Group sales
(1) The International segment includes the activities of Parcel Lockers Solutions in Japan and of Customer Experience Management (ICA) outside of North America and the Main European countries. (2)2020 data was restated to take into account the product reclassification from Intelligent Communication Automation to Mail-Related Solutions
Parcel
Locker
Solutions
Related
Solutions
€226m
+10.3%
€159m
+6.3%
(2)€22m
+67.9%
Major
Operations
€20m
+21.1%
€246m
+11.1%
Additional
Operations
Total Group
North America
Main European
countries
International
(1)€123m
+13.7%
€91m
+7.2%
€12m
-1.0%
Intelligent
Communication
Automation
€44m
+5.8%
(2)SALES
% of organic growth
vs. Q1 2020
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Mid-term ambitions by solution
S C O P E : M A J O R O P E R A T I O N S
Mail-Related Solutions
Parcel Locker Solutions
Intelligent Communication Automation
+21.4% in Q1 2021
+6.3% in Q1 2021
900+ new installs in Q1 2021
Over 20-25%
subscription-related revenue CAGR
Over the 3-year plan
Better than -5%
organic
CAGR revenue decline
Over the 3-year plan
More than 25k
lockers
Quadient
Customer
Journey
Explorer
2021 outlook
Geoffrey GODET
CEO
21
© 2021 Quadient. All rights reserved.
UPDATED
Topline growth
Above 4% organic growth in 2021
(vs minimum 2% organic growth in 2021 previously)
Minimum 3% organic growth CAGR over 2021-23
(unchanged)
UPDATED
Current EBIT
growth
5-6% organic current EBIT growth in 2021
(1)
(vs 4-6% organic current EBIT growth in 2021
(1)
previously)
Minimum mid-single digit organic current EBIT growth CAGR over 2021-23
(1)
(unchanged)
1
2
Upgraded outlook for 2021
S C O P E : G R O U P
Quadient
X-series
Quadient
Customer
Journey
Explorer
Appendices
23
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Restated 2020 figures by quarter
SALES
(in €m, unaudited figures)
Q1 2020
Q2 2020
H1 2020
Q3 2020
Q4 2020
FY 2020
Q1 2021
Major Operations
215
222
437
229
254
919
226
Intelligence Communication Automation
42
44
86
47
51
183
44
Mail Related Solutions
158
161
319
161
173
653
159
Parcel Locker Solutions
15
17
32
21
30
83
22
Additional Operations
24
24
48
29
33
110
20
TOTAL GROUP
239
246
485
258
287
1,029
246
Sales
(in €m, unaudited figures)
Q1 2020
Q2 2020
H1 2020
Q3 2020
Q4 2020
FY 2020
Q1 2021
Major Operations
215
222
437
229
254
919
226
North America
118
121
239
127
135
501
123
Main European Countries
(1)85
88
173
89
105
367
91
International
(2)12
12
25
12
14
51
12
Additional Operations
24
24
48
29
33
110
20
TOTAL GROUP
239
246
485
258
287
1,029
246
(1) Austria, Benelux, France, Germany, Ireland, Italy, Switzerland, United Kingdom.