User Guide for
Mobile Connect for USA
Mobility Pagers for iPhone
Copyright
Mobile Connect 3.5 Document Version 1.0
Last Saved Date: September 19, 2013
Copyright 2003-2013 Amcom Software, Inc. All Rights Reserved.
Information in this document is subject to change without notice. The software described in this document is furnished under one or more Program/Product License Agreements. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of Amcom Software, Inc.
Amcom Software, Inc. 10400 Yellow Circle Drive Suite 100
Eden Prairie, MN 55343 USA
Trademarks
Contents
Mobile Connect for iPhone
1
Mobile Connect for iPhone ... 1
Installing Mobile Connect
3
Installation Overview ... 3Installing Mobile Connect ... 4
Accessing Your Registration Password ... 6
Updating Device Registration ... 9
Receiving and Replying to Messages
10
Receiving and Replying to Messages ... 10Receiving Messages ... 11
Using the Call Back Button ... 12
Message Notifications ... 13
Notifications in iOS 5, 6, and 7 ... 13
Changing Notification Settings ... 13
Refreshing Received Messages... 16
Replying to Messages ... 17
Close ... 17
Reply ... 18
Viewing Messages ... 20
Viewing Messages in the Message List ... 21
Viewing Messages in Chat View ... 22
Deleting Messages ... 23
Managing Preferences
28
Managing Preferences... 28Message Priority Preferences ... 30
Maximum Message Age ... 35
Maximum Messages Stored ... 37
Message View Controls ... 39
Push Delivery Notifications ... 41
Templates ... 44
Access Codes ... 44
Call Systems ... 45
Viewing Call Systems ... 45
Adding Call Systems ... 46
Choosing Call Systems ... 49
Deleting Call Systems ... 51
Chat View ... 53
Enabling the Health Check ... 56
Viewing the Application Status
59
Viewing the Application Status ... 59
Viewing the Registration Status... 60
Viewing the Network Status ... 61
Viewing Apple Push Listener Information ... 63
Viewing Health Check Information ... 64
Viewing Application Information
65
Viewing Application Information ... 65Viewing Application Version Information ... 66
Viewing Copyright Information ... 67
Viewing Copyright Year Information ... 69
Managing Access Codes
71
Managing Access Codes ... 71Using the Access Code to Access the Client ... 72
Setting an Access Code... 73
Updating an Access Code ... 75
Turning off the Access Code ... 77
Creating and Using Message Templates
80
Creating and Using Message Templates ... 80Creating a Message Template ... 81
Reviewing the List of Message Templates ... 84
Deleting Message Templates ... 85
Choosing a Message Template for a Reply Message ... 88
Viewing Health Check Information
91
Viewing Health Check Information ... 91Viewing Health Check Errors... 92
Viewing the Health Check Fields ... 92
Mobile Connect for iPhone
Mobile Connect for iPhone
Welcome to Mobile Connect for USA Mobility Pagers for iPhone! Mobile Connect allows you to receive secure messages on your iPhone mobile device, eliminating the need for multiple paging devices.
The information that is sent from the application, received on the application, and stored on Mobile Connect is encrypted to provide its users with security, ensuring that the information that is sent to and from the device is only viewed by the intended message receiver. This allows users to send and receive valuable, private information in a safe and secure way. In addition to being available on Apple iPhones running versions 4.3 and later of iOS, Mobile Connect is also available on Apple iPads and Apple iPods that have the ability to run versions 4.3 and later of iOS.
Following the directions in this guide help you successfully complete different tasks, regardless of which Apple product you are using. Please note that the only variations from this guide are minor differences in how Mobile Connect displays on iPad devices.
This document covers how to successfully download, install, set up, and use Mobile Connect on your iPhone device.
Installing Mobile Connect
“Installing Mobile Connect” on page 3 includes information on how to install Mobile Connect on your device. In addition, information on updating a device registration is included.
Receiving and Replying to Messages
“Receiving and Replying to Messages” on page 10 includes information on receiving Mobile Connect messages, message notifications, refreshing received messages, replying to messages, and reviewing messages.
Managing Preferences
“Managing Preferences” on page 28 includes information on how to manage Mobile Connect preferences, including: message priority, maximum message age, maximum messages stored, message view controls, push delivery
notifications, templates, access codes, call systems, and chat view.
Viewing the Application Status
“Viewing the Application Status” on page 59 includes information on how to view the registration status, network status, Apple Push Listener status, and health check status.
Viewing Application Information
“Viewing Application Information” on page 65 includes information on how to view the application version information, copyright information, and copyright year information.
Managing Access Codes
Creating and Using Message Templates
“Creating and Using Message Templates” on page 80 includes information on how to create a message template, review the list of message templates, and choose a message template for a reply message.
Viewing Health Check Information
Installing Mobile Connect
Installation Overview
The Mobile Connect installation process consists of downloading, installing, and registering the Mobile Connect application on your device.
After your device is registered by a site administrator, you receive an email from Mobile Connect. This email includes a URL of a location from which you can download the Mobile Connect application.
After you download the application from the URL included in the email from Mobile Connect, you must install the application. For detailed information on how to install the application, please refer to “Installing Mobile Connect” on page 4.
When the Mobile Connect application is opened on your device for the first time, you must enter your username and password. The username and password are included in the email that you receive from Mobile Connect.
1. A site administrator registers your device 2. You receive an email from Mobile Connect
3. You download the Mobile Connect application onto your device from the URL included in the email from Mobile Connect (This URL takes you to the Apple Application store)
4. You install the Mobile Connect application on your device
5. You register the Mobile Connect application on your device with the username and password included in the email from Mobile Connect
This section covers the following topics:
Installing Mobile Connect
“Installing Mobile Connect” on page 4 includes information on how to install Mobile Connect on your device.
Updating Device Registration
Installing Mobile Connect
Mobile Connect can be installed on many different versions of Apple iPhone devices. Before Mobile Connect can be used on a device, it must be installed on that device.
1. After your device is registered in a host system, you receive an email. The email may come from the system or from your system administrator.
2. Click the URL that is included in the email. The URL brings you to the Apple application store.
3. Click the Mobile Connect (mConnec+) application from the Apple application store. The application is installed and the Mobile Connect application (mConnect+) displays on the device.
4. Access the Mobile Connect (mConnec+) application on your iPhone device. The Registration screen displays.
6. In the Password field, enter the password for the device. This password can be found in the registration email that is received.
NOTE: Not all sites require passwords to register your Mobile Connect device. If the registration email you receive from Mobile Connect does not contain a password, do not enter a password into the Password field.
NOTE: Health check information can be viewed on your device by clicking the Health Check button on the
Registration screen. Further, when the Health Check feature detects a connection issue on your device, a red
circle displays next to the Health Check button on your device.
For more detailed information on the Health Check status feature, please refer to “Viewing Health Check Information” on page 91.
In addition, the i button can be clicked to access general information about the client.
Accessing Your Registration Password
The password that is linked to your Mobile Connect username is included in the email message you receive from Mobile Connect. If you lose your Mobile Connect password that is required to register your device, the email can be re-sent to your email address.
You can re-send the registration email that includes your registration password before you register your Mobile Connect device as well as after you have already registered your Mobile Connect device.
Accessing Your Registration Password When Not Registered
You can request that an email is sent to you with your username and password information for Mobile Connect when your device is not currently registered.
1. Access the Mobile Connect application. If your device is not registered, the Registration screen displays.
2. In the Username field, enter your username.
Accessing Your Registration Password When Registered
You can request that an email is sent to you with your username and password information for Mobile Connect when your device is already registered.
1. Click the Settings tab. The Settings tab displays.
3. Choose the Registration Status option. The Registration Status screen displays, showing a list of sites to which your device is registered and if the registration status is active.
4. From the list of sites to which your device is registered, click on the site from which you would like to receive a registration email. The Registration screen displays.
5. In the Username field, enter your username.
Updating Device Registration
During the registration and installation process, Mobile Connect sends email updates when the following events occur. When any of these changes occur, users are required to re-register their devices to the database.
New registration
Modification in new registration
Update in registration
Change in device
Change in device model
Change in device carrier
Removal of registration while device is registered to other sites
Removal of registration without being registered to other sites The email that is sent includes the URL needed to re-register the device.
1. Access the re-registration email you receive from Mobile Connect.
2. Access Mobile Connect on the mobile device. A registration screen displays. 3. In the Username field, enter the username or phone number for the device.
4. In the Password field, enter the password for the device. This password can be found in the registration email that is received from Mobile Connect.
Receiving and Replying to
Messages
Receiving and Replying to Messages
Messages that are sent from an Amcom application or device to your Mobile Connect device are automatically received using the Mobile Connect application on your device. When a Mobile Connect message is received, the device rings to alert you that a message has been received, as specified in the Mobile Connect preferences for the device.
Receiving Messages
“Receiving Messages” on page 11 includes information on receiving Mobile Connect messages on your device.
Message Notifications
“Message Notifications” on page 13 includes information on how to configure the settings that dictate how you receive Mobile Connect messages on your device.
Refreshing Received Messages
“Refreshing Received Messages” on page 16 includes information on how to refresh received messages.
Replying to Messages
“Replying to Messages” on page 17 includes information on how to reply to Mobile Connect messages.
Reviewing Messages
Receiving Messages
When a Mobile Connect message is received on a device that is registered with Mobile Connect, the alarm and/or vibration specified for the device occurs, if the notification preference is set to do so. For more information on setting notification preferences, please refer to “Changing Notification Settings” on page 13.
When a message is received, a notification displays on the Inbox tab, notifying you of how many unread Mobile Connect messages are currently being stored on your device.
If your device receives a message when turned off, a notification sounds the next time the device is turned on. Then, the time that displays in the screen represents the time that the message was sent to the Mobile Connect device, not when the device was turned on and sounded a notification.
NOTE: In iOS 5 and iOS 6, settings for notifications can be set. This feature allows you to determine if Mobile Connect displays in the Notification Center, how many notifications should be shown from Mobile Connect at one time, how the alerts are displayed, if the badge application icon is included in the displayed notifications, if a sound occurs when a Mobile Connect message is received, and if the Mobile Connect notification is viewed in the lock screen. For more information on setting notification preferences, please refer to “Changing Notification Settings” on page 13. Please note that if the message sender is not logged into the system from which they are sending Mobile Connect messages, the Reply button does not display when the message is received. In this situation, you are only able to close the message.
Using the Call Back Button
Some Mobile Connect messages include call back numbers for the message receiver to call. When a message includes call back information and a VoIP connection is setup on the device, the Call Back button displays. The Call Back button allows users to easily call back the number that is included in the Mobile Connect message. Please note that Mobile Connect supports international numbers.
NOTE: If more than one call back number is included in the Mobile Connect message, the user is asked which number should be called when the call back button is clicked.
Mobile Connect also allows users to place calls using VoIP when VoIP information is included in a Mobile Connect message. When a message is received that includes VoIP call back information, the Call Back button displays. When the
Call Back button is clicked, a call is made using a VoIP client that is installed on the device being used.
Please note that when the Call Back button is clicked in Mobile Connect, an acknowledgement response is sent back to the sending system.
1. A Mobile Connect message is received on the device. If the message includes a call back number, the Call
Back button displays.
Message Notifications
Depending on the operating system being used, the appearance of message notifications can be different. In iOS 5, 6, and 7, the way Mobile Connect notifications are displayed can be altered.
Notifications in iOS 5, 6, and 7
When running iOS 5, iOS 6, or iOS7, Mobile Connect notifications can be displayed in three different ways. For more information on how to change notification settings in iOS 5, 6, or 7 for Mobile Connect, please refer to “Changing Notification Settings” on page 13.
Changing Notification Settings
In iOS 5, 6, and 7, you have the ability to set preferences for notifications that display on your device. These preferences can also be set for Mobile Connect notifications. For more detailed information on setting notification preferences in iOS, please refer to Apple’s product documentation at http://www.apple.com.
2. Choose the Notification Center option. The Notification Center screen displays.
NOTE: Do not enable the Do Not Disturb option on your device. If the Do Not Disturb option is enabled on your device, you DO NOT receive Mobile Connect messages.
4. Choose the mConnec+ option. The mConnec+ screen displays.
5. Change any desired notification settings. Descriptions of each field and options within each field are described below.
Field Options
Notification Center
On: When selected, Mobile Connect (mConnec+) displays in the Notification Center on your iPhone device.
Off: When selected, Mobile Connect (mConnec+) does not display in the Notification Center on your iPhone device.
Show *1 Recent Item: When selected, only the most current notification displays.
5 Recent Items: When selected, the five most current notifications display.
10 Recent Items: When selected, the ten most current notifications display.
Alert Style
None: Banners: *Alerts:
Badge App Icon
*On: When a notification displays, the Mobile Connect icon displays as part of the notification.
Off: When a notification displays, the Mobile Connect icon does not display as part of the notification.
Sounds *On: When a Mobile Connect notification is received, a sound occurs.
Off: When a Mobile Connect notification is received, a sound does not occur.
View in Lock Screen
On: When a Mobile Connect notification is received, the notification displays in the lock screen.
NOTE: Preference options with a “*” next to the option is the recommended configuration option for Mobile Connect.
6. Click the Notifications button in the mConnec+ screen to save the changes and return to the previous screen. Your changes are saved.
Refreshing Received Messages
You can refresh the inbox messages so that the most recent messages are received. 1. Access the home screen. The Inbox screen displays, showing any messages.
2. Click and hold on the top of the screen.
Replying to Messages
When a Mobile Connect message is received, the user can respond to the message using the response options at the top of the screen.
Response Types
A user can respond to a Mobile Connect message in one of the following ways:
Close: The user can close received messages. For an example, please refer to “Close” on page 17.
Reply: The user can reply to the message. For more information, please refer to “Reply” on page 18.
Close
The user can close a received Mobile Connect message by clicking the Close button, or the door button. When the Close button is clicked, the system that sent the message is notified that the message was received. On the device, the last screen that was accessed before the new message screen is shown.
1. The message is received and displays on the message screen.
Reply
The user responds to the message by clicking the Reply button or the orange message icon in the Message screen. This enables you to send a text reply to the original message.
When you reply to a message, Mobile Connect automatically sends the text of the reply back to the Amcom system as an acknowledgement message.
After being sent, each reply message is included in the message list. Information on the time the reply was sent, how long ago the reply was sent, who the message was sent to, and who sent the message can be accessed by clicking on the reply message in the Messages screen.
A previously created message template can also be used to reply to a Mobile Connect message. The message template feature is used to create a set of standard replies that can be customized as needed when a reply is sent. When you reply to a Mobile Connect message, you can select a template for a reply message, which may decrease the message templates, please refer to “Creating and Using Message Templates” on page 80.
2. Click the orange message icon or the Reply button. The Reply screen displays.
3. Enter the message you would like to send in the message field. Insert text into the reply field or choose a message template. For more information about creating message templates in Mobile Connect, please refer to “Creating a Message Template” on page 81. Please note that Mobile Connect messages cannot be longer than 1,000 characters.
Viewing Messages
The messages that have been received display in the Messages screen. If a message has multiple comments in one string, a number displays next to the original message in the Messages screen. The text of the message and the time the message was received are displayed. The messages are sorted by date and time.
The messages are stored on the device until you either manually delete the message, until the message has reached the maximum number of days for which a message can be stored on the device, or if the number of messages exceeds the chosen limit of stored messages for the device. When this maximum is reached, the message is automatically deleted.
Icons are used to denote the message type and the message status:
The open envelope icon is used to show that the message has been replied to or acknowledged.
The check mark icon is used to show that the message is a reply to an original message, or if the message is a sent message.
Viewing Messages in the Message List
When this symbol displays next to a received message, the message was marked as a high priority message by the message sender.
Viewing Messages in Chat View
If you choose to view your Mobile Connect messages in chat view, messages and replies display in the format shown below.
When this symbol displays next to a received message, the message was marked as a high priority message by the message sender.
Deleting Messages
Messages that are received on your Mobile Connect application can be deleted individually or they can all be deleted at once.
Please note that if you do not want to delete Mobile Connect messages manually, messages can be automatically deleted when the message time limit specified in the Auto delete messages older than preference has been reached. For more information about this setting, please refer to “Managing Preferences” on page 28.
Deleting Individual Messages from the Message List
To manually delete individual Mobile Connect messages on your device, follow the information below. 1. Click the Inbox tab. The Inbox tab screen displays.
3. Click the delete symbol next to the message you would like to delete. A Delete button displays next to the message.
4. Click the Delete button to delete the message. The message is deleted.
Deleting Individual Messages from the Message Screen
Individual Mobile Connect messages can be deleted from your device from the Message screen by clicking the trash can in the upper right-hand corner of the screen.
Deleting All Messages
To delete all of the Mobile Connect messages that are currently being stored on your device, follow the information below.
2. In the Settings screen, scroll to the Client Options section. The Client Options section displays.
Managing Preferences
Managing Preferences
The Mobile Connect application has a set of preferences that can be used to determine how Mobile Connect handles messages. The preferences that are available for configuration include:
Message priority
Maximum message age
Maximum messages stored
Message view controls
Push delivery notifications
Text templates
Access codes
Call systems
Chat view
Please note that configuration options may prevent some preference options from being editable on the mobile device. If a preference option cannot be edited on the device, the site administrator controls the settings of that preference option in the Mobile Connect Administration page. You can tell when a preference setting cannot be changed because the
preference setting is locked on your device. This section covers the following information:
Message Priority Preference
“Message Priority Preferences” on page 30 includes information on how to set the sound, interval, and number of repeats settings for each level of priority in the Mobile Connect application.
Maximum Message Age
“Maximum Message Age” on page 35 includes information on how to set how long messages are saved in the Mobile Connect application.
Maximum Messages Stored
“Maximum Messages Stored” on page 37 includes information on how to set the maximum number of messages stored in the Mobile Connect application.
Message View Controls
Push Delivery Notifications
“Push Delivery Notifications” on page 41 includes information on how to set if you receive notifications if a message fails to send, is delivered, is acknowledged, or is ignored by the message receiver.
Templates
“Templates” on page 44 includes information on how to add, edit, delete, and use message templates in the Mobile Connect application.
Access Codes
“Access Codes” on page 44 includes information on how to add, edit, and delete access codes in the Mobile Connect application.
Call Systems
“Call Systems” on page 45 includes information on how to configure your device for use with a VoIP connection.
Chat View
“Chat View” on page 53 includes information on how to set if your messages display in chat view or list view.
Enabling the Health Check
“Enabling the Health Check” option on page 56 includes information on how to enable and disable the Health Check feature on your device.
Deleting All Messages
Message Priority Preferences
Mobile Connect messages are classified into three categories by the sender of the message. These levels are: low priority, medium priority, and high priority. These options are shown in the Settings screen. Within each category (low, medium, high), you are able to change the sound, interval, and number of repeats. These fields are described below. Please note that even though you are able to configure settings for the three different alarm levels, all Mobile Connect messages are sent as medium priority messages. Therefore, only the settings that are configured for the medium message priority level are used by the application.
Further, if your device is in silent mode with the vibration option enabled, the Mobile Connect application causes the device to vibrate if the application is in the foreground.
In addition, on iPhone devices, two different alarm volumes can be set within the Mobile Connect application. If you are in the Settings|Sounds screen in the Mobile Connect application, you can set the volume by clicking the + and the – buttons. This setting controls the ringing volume that is played when a message is received on the device while the Mobile Connect application is in the foreground.
When accessing the rest of the screens in the Mobile Connect application, you can set the volume by clicking the + and the – buttons. This setting controls the ringing volume that is played when a message is received on the device while the Mobile Connect application is in the background.
1. Click the Settings tab. The Settings tab displays.
2. For the chosen level of priority (High, Medium, or Low), configure the following options:
Sound The Sound option determines the ringtone that plays when a Mobile Connect message
is received. For example, if you choose the “Bell 1” ringtone in this field, that sound plays every time a Mobile Connect message is received.
Interval The Interval option determines the length of time between when each ringtone plays.
For example, if you choose the 60 Seconds option, the device waits 60 seconds between each notification sound after a Mobile Connect message is received.
Number of Repeats The Number of Repeats option determines how many times the ringtone plays. For
a. Click the Sound option. The Priority Sound screen displays.
c. Click the Back button. The change is automatically saved and you are returned to the Settings screen.
e. Choose the desired interval that you would like between notification sounds. The option is chosen.
g. Choose the Number of Repeats option. The Priority Repeats screen displays.
i. Click the Back button. The change is saved and you are returned to the Settings screen.
Maximum Message Age
The Maximum Message Age field allows you to set how old messages can be before they are deleted from your device. For example, if you choose the 5 Days option, existing Mobile Connect messages that you have in your system that were received more than five days ago would be automatically deleted by the application.
Please note that this preference setting only applies to messages that have been acknowledged, replied to, or ignored. Unread messages and messages that have not been acknowledged are not deleted.
2. Scroll to the Client Options section. The Client Options section displays.
4. Choose the desired number of days you would like your device to wait before deleting Mobile Connect messages from your device. For example, if you choose 7 Days, Mobile Connect messages are deleted from your device after they become seven days old.
5. Click the Back button. The changes are saved and you are returned to the Settings screen.
Maximum Messages Stored
The Maximum Messages Stored field allows you to control the number of Mobile Connect messages that are stored on your device at one time. For example, if you choose the 200 option, your device saves up to 200 messages before beginning to delete messages from the device.
Please note that this preference setting only applies to messages that have been acknowledged, replied to, or ignored. Unread messages and messages that have not been acknowledged are not deleted.
2. Scroll to the Client Options section. The Client Options section displays.
4. Choose the desired number of Mobile Connect messages you would like your device to store at one time.
5. Click the Back button. The changes are saved and you are returned to the Settings screen.
Message View Controls
When you receive a Mobile Connect message, you have the option to close or reply to the message. These options are each represented by an option at the top of the message screen. How these options are displayed at the top of the screen can be configured in the Mobile Connect application. The icons option displays the message response options as picture graphics, while the buttons option displays the message response options as text.
2. Scroll to the Client Options section. The Client Options section displays.
4. Choose the desired option.
5. Click the Back button. The change is saved and you are returned to the Settings screen.
Push Delivery Notifications
The Push Delivery Notifications feature allows you to decide if you receive notifications when the following events occur:
A message fails to send to the message receiver(s)
A message is successfully delivered to the message receiver(s)
A message is acknowledged by the message receiver(s)
A message is ignored by the message receiver(s)
1. Click the Settings tab. The Settings tab displays.
3. Choose the Push Delivery Notifications option. The Push Notifications For screen displays.
4. Choose the desired options:
Failure On: You receive push notifications when messages fail to send.
Off: You do not receive push notifications when messages fail to send.
Delivery On: You receive push notifications when messages are delivered.
Off: You do not receive push notifications when messages are delivered.
Acknowledgement On: You receive push notifications when messages are acknowledged by the
message receiver.
Off: You do not receive push notifications when messages are acknowledged
by the message receiver.
Ignore On: You receive push notifications when messages are ignored by the
message receiver.
Off: You do not receive push notifications when messages are ignored by the
5. After all desired options are chosen, click the Back button. The changes are saved and you are returned to the
Settings screen.
Templates
Text templates can be added, edited, and deleted by choosing the Templates option in the Settings screen. For detailed information on how to add, edit, delete, and use text templates in the Mobile Connect application, please refer to “Creating and Using Message Templates” on page 80.
Access Codes
Call Systems
The Call Systems feature in the Settings tab allows you to setup your Mobile Connect device for use with a VoIP client. This allows you to initiate a phone call over a VoIP connection using the Mobile Connect application. For example, if you receive a Mobile Connect message on your device that includes a call back number, your Mobile Connect device can perform a call back to the number over a VoIP connection if the VoIP connection is configured in the Call Phone
Systems screen.
Viewing Call Systems
The call systems that are configured in the Mobile Connect application can be viewed on your device. 1. Click the Settings tab. The Settings tab displays.
3. Choose the Call System option. The Call System screen displays, showing the list of available call systems.
Adding Call Systems
2. Scroll to the Client Options section. The Client Options section displays.
4. Click the + button in the upper right-hand corner of the screen. The Add Provider screen displays.
5. In the VoIP Provider field, enter a name to describe the VoIP system that is being entered. After this information is saved, the name of the VoIP provider displays in the Call System screen.
6. In the Protocol:// field, enter the protocol for the call system (Example: skype://). 7. Choose one of the following options from the Use as default field:
On: Choose the On option if you would like to use the entered call system as the default call system for the
device.
Off: Choose the Off option if you would not like to use the entered call system as the default call system
8. After all desired information is entered, click the Done button. The call system is entered into the list of available call systems.
Choosing Call Systems
From the list of available call systems, you can choose the call system you would like your system to use when placing phone calls from the Mobile Connect application.
2. Scroll to the Client Options section. The Client Options section displays.
4. From the list of call system, choose the desired call system you would like your device to use.
Deleting Call Systems
Existing call systems that are configured on your Mobile Connect device can be deleted from the list of available call systems.
2. Scroll to the Client Options section. The Client Options section displays.
4. Drag your finger horizontally across the name of the call system you would like to delete. A Delete button displays next to the call system.
Chat View
Within the Mobile Connect application, you have the choice to view your sent and received messages in chat view or standard message list view.
List View
2. Scroll to the Client Options section. The Client Options section displays.
3. In the Use Chat View toggle field, choose one of the following options:
Option Description Example
Off Choose the Off option if you would like to view your sent and received Mobile Connect messages in a traditional message list format.
After the desired option is chosen, the change is automatically saved.
Enabling the Health Check
The Mobile Connect application allows you to enable or disable the Health Check feature that is supported within the application. If you are unable to receive Mobile Connect messages on your device, the Health Check status feature can help determine which portion of the Mobile Connect message sending process is causing the problem.
2. Scroll to the Client Options section. The Client Options section displays.
3. In the Enable Health Check toggle field, choose one of the following options:
On Choose the On option if you would like the Health Check feature to run automatically on the Mobile Connect application.
Off Choose the Off option if you would not like the Health Check feature to run automatically on the Mobile Connect application. Please note that when the Health Check feature is disabled, you are not notified if your device is unable to receive Mobile Connect messages.
Delete All Messages
Viewing the Application Status
Viewing the Application Status
The registration status, network status, Apple Push Listener status, and health check information can be viewed in the
Status section in the Settings screen. Viewing the Registration Status
“Viewing the Registration Status” on page 60 includes information on how to view the registration status information on your Mobile Connect device.
Viewing the Network Status
“Viewing the Network Status” on page 61 includes information on how to view the network status on your Mobile Connect device.
Viewing Apple Push Listener Information
“Viewing Apple Push Listener Information” on page 63 includes information on how to view the Apple Push Listener information on your Mobile Connect device.
Viewing Health Check Information
Viewing the Registration Status
Sites are locations that send Mobile Connect messages. Before devices can receive Mobile Connect messages, they must register with at least one site. After a device is registered with a site, that device can then receive Mobile Connect messages from the site. In some cases, a paging device may be registered to more than one site. A list of the sites to which the paging device is registered can be reviewed on the device.
1. Click the Settings tab. The Settings tab displays.
3. Choose the Registration Status option. The Registration Status screen displays, showing a list of sites to which your device is registered and if the registration status is active.
Viewing the Network Status
The network status information for your Mobile Connect device can be viewed. The network status describes the type of network connectivity your device uses to connect to the internet.
2. Scroll to the Status section. The Status section displays.
Viewing Apple Push Listener Information
The Apple Push Listener status can be viewed on your Mobile Connect device. 1. Click the Settings tab. The Settings tab displays.
3. Choose the Apple Push Listener option. The Push Status screen displays, showing the Apple Push Listener status as well as a list of any past errors.
Viewing Health Check Information
Viewing Application Information
Viewing Application Information
Information for the Mobile Connect application that you are using can be viewed. By accessing the About section in the
Settings screen of Mobile Connect. The About section includes information on the following topics: Application version
Copyright information
Copyright year
Viewing Application Version Information
“Viewing Application Version Information” on page 66 includes information on how to view the version of Mobile Connect that your device is using.
Viewing Copyright Information
“Viewing Copyright Information” on page 67 includes information on how to view general copyright information for the version of Mobile Connect that your device is using.
Viewing Copyright Year Information
Viewing Application Version Information
1. Click the Settings tab. The Settings tab displays.
3. In the Version field, you can view the information for the version of Mobile Connect that you are using on your device.
Viewing Copyright Information
In the About section of the Settings screen, you can view general copyright information for the version of Mobile Connect that you are using.
2. Scroll to the About section. The About section displays.
Viewing Copyright Year Information
Copyright year information can be viewed in the About section of the Settings screen. 1. Click the Settings tab. The Settings tab displays.
Managing Access Codes
Managing Access Codes
An access code that allows a user to use the Mobile Connect client can be specified for each device using a preference option. An access code is not required. By default, an access code for Mobile Connect is not set.
The access code can be any set of characters allowed by the client. The client does not accept excessively long access codes or codes containing illegal characters.
Some sites may require that the devices belonging to their site use access codes. In this case, the Mobile Connect user is asked to set an access code on the device immediately after the device is registered. After the code is set, the user is then required to enter the code every time he or she accesses Mobile Connect. When an access code is set by a site
administrator, the code can be changed by the user but the code cannot be deleted.
Further, site administrators can also require that a minimum number of characters are set for access codes. For example, a site administrator can require that all of the clients that are registered to the site being configured have access codes with a minimum length of ten characters. If this is the case for the site to which you are registered, you are asked to set an access code with at least ten characters on your device.
When an access code has been set, the code must be entered when:
The user manually accesses the client on the device
A Mobile Connect message is received on the device and the client is not currently being accessed by the user When the client is accessed either by the user or when a Mobile Connect message is received, an access code screen displays in which the code must be entered.
In addition, you must also enter the access code after the application is put in the background and is then re-opened. When the Mobile Connect application is put in the background on your device, the application instantly locks and the access code must be entered again before the application can be accessed.
Further, if your device enters a locked state, the access code must also be re-entered. For example, if you lock your device and then unlock your device, you must then re-enter the access code for the Mobile Connect application the next time the application is opened.
You can also choose to turn off the access code after it has been set. When an access code is turned off, the user does not have to enter an access code to access the client. Go to “Turning off the Access Code” on page 75 for more information. The following topics are covered in this section:
Using the Access Code to Access the Client
Setting an Access Code
“Setting an Access Code” on page 73 includes information on how to set an access code that needs to be entered when accessing Mobile Connect on the device.
Updating an Access Code
“Updating an Access Code” on page 75 includes information on how to update or change an existing access code.
Turning off the Access Code
“Turning off the Access Code” on page 77 includes information on how to turn off an existing access code.
Using the Access Code to Access the Client
When an access code has been set, an access code screen displays when the user manually accesses the client or when a Mobile Connect message is received and the user is not currently accessing the client. Before Mobile Connect can be accessed, the access code must be entered.
2. Enter the access code for the device.
3. Click the Done button to access the client.
Setting an Access Code
2. Scroll to the Client Options section. In the Client Options section, the Access Code option displays.
3. Choose the Access Code menu option. The Access Code screen displays.
5. In the Confirm Code field, re-enter the access code. The entries in the New Code and Confirm Code fields must match before the application can save the access code.
6. Click the Save button. The access code is saved. Please note that the access code must now be entered every time the Mobile Connect application is accessed.
Updating an Access Code
2. Scroll to the Client Options section. In the Client Options section, the Access Code option displays.
3. Choose the Access Code menu option. The Access Code screen displays.
4. In the Old Code field, enter the existing access code for the Mobile Connect device.
6. In the Confirm Code field, re-enter the new access code that you would like to enter when accessing Mobile Connect on your device. Please note that the access code that is entered in the New Code field must match the access code entered in the Confirm Code field.
7. Click the Save button. The new access code is saved and that access code must now be entered every time you access Mobile Connect on your device.
Turning off the Access Code
A user can decide to turn off an access code after the access code has been set. The access code is no longer needed to access the Mobile Connect client on the phone and the access code entry screen does not display.
2. Scroll to the Client Options section. In the Client Options section, the Access Code option displays.
4. In the Old Code field, enter the existing access code for your Mobile Connect device.
5. Do not enter text in the New Code field. 6. Do not enter text in the Confirm Code field.
Creating and Using Message
Templates
Creating and Using Message Templates
The message template feature is used to create a set of message templates. When you reply to a Mobile Connect message, you can select a template for a reply message. A template consists of static text that cannot be changed when selected as a reply. The user can then enter any extra text if needed.
For example, you may send many reply messages that state when you will be available for a meeting or when you will arrive at a certain building. The message template contains the static text and leaves the end of the message available for customization, such as the following: “I will be available” and “I will arrive at.”
When you use the message template as a reply message, you select the desired template and then enter the variable information, such as the following: “I will be available in 10 minutes” and “I will arrive at Building A at 3:30.” You can also choose not to enter any additional text.
NOTE: The combination of static text defined for the message template and the variable text entered when a message template is used is limited to 1,000 characters.
Please note that configuration options may prevent some templates from being editable on the mobile device. If a template cannot be edited on the device, the site administrator controls that template in the Mobile Connect
Administration page. You can tell when a template cannot be changed because the preference setting is locked on your device.
The following topics are covered in this section:
Creating a Message Template
“Creating a Message Template” on page 81 includes information on how to create a message template in the Mobile Connect application.
Reviewing the List of Message Templates
“Reviewing the List of Message Templates” on page 84 includes information on how to review a list of existing message templates in the Mobile Connect application.
Choosing a Message Template for a Reply Message
Creating a Message Template
Message templates can be created and used in Mobile Connect to help you respond to messages quickly and easily. 1. Click the Settings tab. The Settings tab displays.
3. Choose the Templates option. The Templates screen displays.
5. In the field, enter text for the template you would like to create.
Reviewing the List of Message Templates
The list of message templates on the device can be reviewed. 1. Click the Settings tab. The Settings tab displays.
3. Choose the Templates option. The Templates screen displays, showing the saved text templates.
Deleting Message Templates
2. Scroll to the Client Options section. In the Client Options section, the Templates option displays.
4. From the list of message templates, choose the template you would like to delete. The Edit Template screen displays.
Choosing a Message Template for a Reply Message
A message template can be used to easily and quickly reply to a message by giving you the option to use pre-existing text in your message reply.
NOTE: For more information about replying to a Mobile Connect message, please refer to “Replying to Messages” on page 17.
1. The message is received and displays on the message screen.
2. Hold down on the orange message icon or the Reply button. The Reply dialog displays.
3. Click the Reply With Template button in the Reply dialog. The Templates screen displays, listing any available text templates.
5. Insert any variable text into the reply.
Viewing Health Check Information
Viewing Health Check Information
Health check status information can be viewed for Mobile Connect on your Mobile Connect device. If you are unable to receive Mobile Connect messages on your device, the Health Check status feature can help determine which portion of the Mobile Connect message sending process is causing the problem. The Health Check screen shows the status of the following information on the Mobile Connect device:
Hosted Client Messaging via WiFi or Mobile
Hosted Web Server via WiFi or Mobile
Receiving Apple Notifications
APNS Enabled
Reach Mobile Connect Server Client Messaging at Site Name via WiFi or Mobile
Reach Mobile Connect Server Web Server at Site Name via WiFi or Mobile
When the Mobile Connect device has established a successful connection between the device and the locations listed above, a green circle displays next to the field. When a successful connection is not established between the Mobile Connect device and the locations listed above, a red circle displays next to the field, indicating that there is a problem with the connection.
Please note that the following fields are displayed only after the device is registered with Mobile Connect: Reach
Viewing Health Check Errors
When the Health Check feature detects a connection issue, a warning banner displays on the top of the Mobile Connect screen that is currently being displayed. When you click on the displayed error, you are taken to the Health Check screen. In the Health Check screen, you can identify and address any issues with the Mobile Connect application. For detailed information on the Health Check fields, please refer to “Viewing the Health Check Fields” on page 92.
Viewing the Health Check Fields
2. Scroll to the Status section. The Status section displays.
Field Field Description Potential causes of failed connection Solutions Reach Mobile Connect Hosted Client Messaging via WiFi or Mobile
This field monitors the connection between the Mobile Connect device and the Mobile Connect hosted environment.
The device may not have a data plan.
The device may not be connected to a WiFi source.
The firewall settings may be blocking the
connection.
The mobile connection may be misconfigured.
The Airplane Mode may be enabled on the device.
Connect the device to a data plan.
Connect the device to a WiFi connection.
Edit the firewall settings to allow connections.
Disable the Airplane Mode on the device.
Reach Mobile Connect Hosted Web Server via WiFi or Mobile
This field monitors the connection between the Mobile Connect device and the command service on the Mobile Connect hosted environment.
The device may not have a data plan.
The device may not be connected to a WiFi source.
The firewall settings may be blocking the
connection.
The Airplane Mode may be enabled on the device.
Connect the device to a data plan.
Connect the device to a WiFi connection.
Edit the firewall settings to allow connections.
Disable the Airplane Mode on the device.
APNS Enabled
This field monitors the connection between the Mobile Connect device and the Apple Push Notification Service (APNS). In order for this connection to be
established, the Mobile Connect device must notify the Apple Push Notification Service that it can receive push notifications. Please note that this field represents if the APNS feels that it has established a connection, while the “Receiving Apple Notifications” field is the device checking if the push notifications can be sent.
Apple did not return a registration ID to the application.
The firewall settings may be blocking the
connection.
Reregister the Mobile Connect device.
Field Field Description Potential causes of failed connection Solutions Reach Mobile Connect Server Client Messaging at
Site Name via
WiFi or Mobile
This field monitors the connection between the Mobile Connect device and the Mobile Connect server. This connection establishes if the
messaging service on the server is available for the connection. Please note that this field is only used for devices that have the client-initiated messaging feature enabled.
The device cannot establish a connection to the Mobile Connect server.
The firewall
configurations may be blocking outside access inbound to the Mobile Connect server on port 8090 and 8091.
Edit firewall settings to allow connections through ports 8090 and 8091. Reach Mobile Connect Server Web Server at Site Name via WiFi or Mobile
This field monitors the connection between the Mobile Connect device and the command service for the entered site. Please note that this field is only used for devices that have the client-initiated messaging feature enabled.
The device may not have a data plan.
The firewall
configurations may be blocking the connection.
Connect the device to a data plan.
Reconfigure the firewall settings to allow the connection.
Receiving Apple Notifications
This field monitors the connection that allows the Mobile Connect device to receive Apple Push Notification Service pushes from Apple. Please note that this field represents the device checking itself if the push notifications can be sent, while the “APNS Enabled” field represents if the APNS feels that is has established a connection.
The device cannot reach Apple’s server through the defined port.
The firewall
configurations may be blocking the connection.
Index
C
Call Back Button 12 Close Button 17
Creating and Using Message Templates 80
Choosing a Message Template for a Reply Message 88
Creating a Message Template 81 Deleting Message Templates 85 Overview 80
Reviewing the List of Message Templates 84
D
Door Button 17
I
Installing Mobile Connect 3 How to Install Mobile Connect 4 Installing Mobile Connect 4
Accessing Your Registration Password 6 Accessing Your Registration Password When
Not Registered 6
Accessing Your Registration Password When Registered 7
Registration Screen 4 Overview 3
Updating Device Registration 9 iOS 5 13
iOS 6 13 iOS 7 13
M
Managing Access Codes 71 Overview 71
Setting an Access Code 73 Turning off the Access Code 77 Updating an Access Code 75
Access Codes 44 Call Systems
Adding Call Systems 46 Choosing Call Systems 49 Deleting Call Systems 51 Viewing Call Systems 45 Call Systems 45
Chat View 53
Delete All Messages 58 Enabling the Health Check 56 Maximum Message Age 35 Maximum Messages Stored 37 Message Priority Preferences 30 Message View Controls 39 Overview 28
Push Delivery Notifications 41 Templates 44
Managing Preferences 28 Message Notifications 13 Mobile Connect for iPhone
Introduction 1 Overview 1
R
Receiving and Replying to Messages 10 Deleting Messages 23
Deleting All Messages 25
Deleting Individual Messages from the Message List 23
Deleting Individual Messages from the Message Screen 25
Message Notifications 13
Changing Notification Settings 13 notifications in iOS 5, 6, and 7 13 Overview 10
Receiving Messages 11
Using the Call Back Button 12 Refreshing Received Messages 16 Replying to Messages
Reply 18
Viewing Messages 20
Viewing Messages in Chat View 22 Viewing Messages in the Message List 21 Receiving and Replying to Mobile Connect Messages
Viewing Application Version Information 66 Viewing Copyright Information 67
Viewing Copyright Year Information 69 Viewing Health Check Information 91
Viewing Health Check Errors 92 Viewing the Health Check Fields 92 Viewing the Application Status 59
