Guideline
Guideline
Guideline
Guideline
for
for
for
for
SIP
SIP
SIP
SIP Trunk
Trunk
Trunk
Trunk Setup
Setup
Setup
Setup
with
Table
Table
Table
Table of
of
of
of contents
contents
contents
contents
Sample sip.conf (it applies to asterisk 1.4.x)...3
Sample elastix setup... 3
Ports required... 4
Caller ID... 4
FAQ... 5
After i dial out, the destination phone rings, but we could not hear each other... 5
How to dial to HK?... 5
How to make international call?...5
Sometimes, I could not receive incoming calls...6
I do not get a dial tone from zonetel...6
I can dial to HK, but not other destinations...6
The voice quality is not good... 6
I can dial out directly from phone, but call forward fails...7
Sample
Sample
Sample
Sample sip.conf
sip.conf
sip.conf
sip.conf (it
(it
(it
(it applies
applies
applies
applies to
to
to
to asterisk
asterisk
asterisk
asterisk 1.4.x)
1.4.x)
1.4.x)
1.4.x)
[general] Defaultexpiry=600 Register => 5804xxxx:secret@zonetel:5060/5804xxxx~600 [zonetel] Username=5804xxxx Fromuser=5804xxxx Secret=<we provided> Host=1511.zonetel.com Type=friend Insecure=very Qualify=no Nat=yes Canreinvite=no Disallow=all Allow=alaw Allow=ulaw Permit=202.130.146.96/255.255.255.224
Sample
Sample
Sample
Sample elastix
elastix
elastix
elastix setup
setup
setup
setup
1.Basic>Trunks>Add Trunk Outbound callerid = 5804xxxx Dial Rules = . Peer details= host=1511.zonetel.com type=peer permit=202.130.146.96/255.255.255.224 Defaultexpiry=600
register string=5804xxxx:your sip
2.Basic>Outbound Routes>Add Routes ;; if you dial 9 to call out via sip, etc. Dial Patterns=
9|.
Trunk Sequence=<the trunk created in 1>
3.Inbound Call Control>Inbound Routes>Add Incoming Route DID number=5804xxxx
Extensions=<the extension to answer inbound call from 5804xxxx>
Ports
Ports
Ports
Ports required
required
required
required
Please check that your firewall allows below outgoing traffic to our network. � 5060 tcp&udp for sip signaling
� 40000-44000 udp to 202.130.146.96/255.255.255.224 for calling HK � All udp to 202.130.146.96/255.255.255.224 for calling IDD
Caller
Caller
Caller
Caller ID
ID
ID
ID
FAQ
FAQ
FAQ
FAQ
After
After
After
After iiii dial
dial
dial
dial out,
out,
out,
out, the
the
the
the destination
destination
destination
destination phone
phone
phone
phone rings,
rings,
rings,
rings, but
but
but
but we
we
we
we
could
could
could
could not
not
not
not hear
hear
hear
hear each
each
each
each other.
other.
other.
other.
� Check that you don't have any firewall rules blocking traffic from/to our ip 202.130.146.96/255.255.255.224
� Please check that your firewall allows udp traffic to your SIP
server/endpoint. If you are using Asterisk, you can check its RTP port range in /etc/asterisk/rtp.conf.
� One way audio could be due to problems with NAT handling. Please check the nat and canreinvite parameters in your sip configuration. � Please check that you are using g711 (alaw or ulaw).
� By default, we support g711. For g729 support, please make prior arrangement with our service team.
How
How
How
How to
to
to
to dial
dial
dial
dial to
to
to
to HK?
HK?
HK?
HK?
� Simply use 8-digits as the HK destination number (the '852' country prefix is not necessary). The callee will see your 5804xxxx as caller id.
� Outgoing calls to HK is free of charge.
� Please make sure your are using 5804xxxx as the callerid
How
How
How
How to
to
to
to make
make
make
make international
international
international
international call?
call?
call?
call?
� In our platform, we treat all non-HK calls as international call.
� Use dial string 1511+country+area+destination to make international calls. � Call charges apply. Please contact us for rate plan.
� Please make sure you are using 5804xxxx as the callerid
Sometimes,
Sometimes,
Sometimes,
Sometimes, IIII could
could
could
could not
not
not
not receive
receive
receive
receive incoming
incoming
incoming
incoming calls.
calls.
calls.
calls.
� It could be due to sip registration being expired too early. We recommend a sip registration TTL value of at least 600.
� Please check that 5804xxxx is being used by one sip end point only. (This applies when your sip end point directly registers to our server rather than your own PBX)
IIII do
do
do
do not
not
not
not get
get
get
get a
a dial
a
a
dial
dial
dial tone
tone
tone
tone from
from
from
from zonetel
zonetel
zonetel
zonetel
Please check that your firewall permits traffic to ports 40000 - 44000 of 202.130.146.96/27.
IIII can
can
can
can dial
dial
dial
dial to
to
to
to HK,
HK,
HK, but
HK,
but
but
but not
not
not
not other
other
other
other destinations
destinations
destinations
destinations
� Please allow all UDP ports from our subnet 202.130.146.96/27. The 40000-44000 is for HK calling. We will use any other UDP ports for international calling.
� By default, 5804xxxx is IDD-disabled. Please contact our service team to open the IDD service and inquire the IDD rates.
� We highly recommend IDD PIN. Please contact our service team for the procedures.
The
The
The
The voice
voice
voice
voice quality
quality
quality
quality is
is
is
is not
not
not
not good
good
good
good
be used
IIII can
can
can
can dial
dial
dial
dial out
out
out
out directly
directly
directly
directly from
from
from phone,
from
phone,
phone,
phone, but
but
but
but call
call
call
call forward
forward
forward
forward fails
fails
fails
fails
When your PBX forwards call via our SIP trunk, please ensure that it is sending 5804xxxx as the callerid. Outside caller resulted from a forwarded call will not be recognized by us. If you are using Elastix, please choose trunk CID options 'Block Foreign CID' or 'Force Trunk CID'.
Still
Still
Still
Still have
have
have
have problem?
problem?
problem?
problem?
Please send us the following information for troubleshooting. � Sip.conf
� Sip show peer <peer name>
