Retailer Online Payment Acceptance in North and Latin America

Retailer Online Payment Acceptance

in North and Latin America

Report prospectus

Prospectus contents

What is the research?

What methodology has been used? How do retailers surveyed break down?

Which specific retailing groups have been researched What is the report structure?

What are the key features of the research? How can the research be used?

How can the PartnerBASE™ be used?

Who can use the research?

What are some of the key findings? What is the cost and format?

What other reports are available? How can the research be purchased?

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What is the research?

Retailer Online Payment Acceptance in North and Latin America is a report, based on a survey of over 1,400 prominent retail brands in 12 countries, about the online payment types that they accept for purchases made online by their customers. Countries covered are Argentina, Brazil, Canada, Chile, Colombia Costa Rica, Ecuador, Mexico, Paraguay, Peru, Uruguay and the US.

Means of online payment investigated are payment cards, online accounts, mobile payments, direct bank transfers and other means consisting mainly of payment on delivery (commonly referred to as 'COD' for 'cash on delivery') and payment upon receipt of invoice.

Moreover, the PartnerBASE™ database that accompanies the report details the payment card brands, online account providers and mobile payment means accepted by retailers that offer online shopping, thereby offering clear evidence for the companies that are well-placed both in each country and across North and Latin America as a whole.

What methodology has been used?

The main research input into this study is Finaccord’s on-going investigation of the involvement in financial services, in general, and online payment acceptance, in particular, of over 1,400 major retailing brands across 12 countries in North and Latin America.

In the specific context of this report, the aim of the investigation is to gather top level data concerning the acceptance of online payment types by the organisations in question, and the payment card brands, online account providers and mobile payment means with which they work in this context. Naturally, given that there are literally millions of smaller retailers in total in the territories reviewed, the majority with just a single outlet, Finaccord has sought to focus on the very largest entities that are likely to be of most strategic interest to organisations involved in the online payment sector and wider financial services markets. Indeed, the major retailers break down by category and by country as illustrated in the graphics overleaf.

How do retailers surveyed break down? (1)

BY TYPE BY DISTRIBUTION MODEL

Fashion, 218 Supermarket / hypermarket, 288 Consumer electronics, 236 DIY / furniture / home, 133 Health and beauty, 85 Speciality, 107 Fuel, 79 Department store / variety, 148 Sporting goods, 74

Books and media, 45

Offline only, 631

Online only, 156 Mixed, 626

How do retailers surveyed break down? (2)

Which specific retailing groups

have been researched?

Among the major retailing groups included in the research are:

Abercrombie & Fitch Aeon Ahold Aldo Alpargatas Amazon American Apparel AmerisourceBergen Ann Taylor

Associated Wholesale Grocers Berkshire-Hathaway Retail

Best Buy Canadian Tire

Caro Cuore Carrefour Casa & Ideas Casino Group Cencosud

Charming Shoppes Chedraui

Chico's

Controladora Comercial Mexicana Corporación El Rosado Corporación La Favorita Costco D'Avó Din Empresas Ripley Expert International Extreme Retail Exxon Mobil Falabella Famsa

Furniture Row Companies Gap

Grupo Carso

Grupo Deib Otoch Grupo Elektra

Grupo Exito Grupo Gigante

Grupo Inditex Grupo Pão de Açúcar

Grupo Vierci Home Depot Home Hardware Houchens Industries Hudson's Bay Company

IAC IFH Peru Katz Group Kering Kroger Limited Brands L'Oreal Luxottica Group Macy’s Mango McKesson Pharamceuticals Men's Wearhouse Metro Mimo & Co Office Depot Olímpica Overwaitea Petrobras PetSmart Pintuco Raley's Reitmans Repsol Safeway Salcobrand Savemart Sears Seven & I Shell Shoppers Drugmart SHV Makro Soriana Staples Sun Capital Partners

SuperValu Tengelmann The North West Company

TJX

Transworld Entertainment Walmart

Weston Whole Food Markets

What is the report structure?

0. Executive Summary: providing a concise evaluation of the principal findings of the report.

1. Introduction: offering rationale, description of methodology and other related notes.

2. Regional Overview: a pan-American overview of the activity of major retail brands in the field of online payments. As well as a comparative analysis of the types of payment accepted online by retailers in each country, this section also investigates across each country the extent to which MasterCard, Visa and other national and international payment card brands can be used online, the degree to which PayPal or rival online account firms enjoy wide acceptance, and whether mobile payment providers are carving out a position for themselves in the online payment space.

3. Argentina: an in-depth analysis of the environment for online payment acceptance among major retailers in Argentina. The chapter begins by quantifying the online acceptance rate of payment cards, online accounts, mobile payments, direct bank transfers and other online payment means before comparing the rates for each of these payment types across ten retailer categories. These include consumer electronics, department stores and variety retailers, fashion brands, health and beauty chains, and supermarket / hypermarket brands selling online.

What are the key features of the research?

Key features of this report include:

• definitive coverage of the involvement in online payment acceptance of over 1,400 major retail brands in 12 countries across North and Latin America, 55.2% of which have set up an online shopping facility;

• coverage of 30 different payment card brands accepted online: which card brands are strong in which countries and with which retailers do they collaborate?

• identification of 17 online account providers in addition to PayPal: which operate in more than one territory and which offer significant competition to the market leader in particular countries?

• identification of mobile payment products that are accepted online such as Brazil's Oi Paggo: in which countries has this emerging payment means made the greatest headway?

• analysis of direct bank transfers, payment on delivery (COD) and wire transfers as online payment means: in which retailer categories are these most likely to be accepted for online payments?

How can the research be used?

You may be able to use this report and the PartnerBASE™ that accompanies it in one or more of the following ways:

• gain rapid access to a unique pan-American source of intelligence covering virtually all significant retail brands across an extremely wide range of geographies;

• understand the degree to which online accounts, mobile payments, direct bank transfers and other online payment types rival payment cards as a means of paying for goods online;

• appreciate in which countries and retailer categories each of these kinds of online payment enjoy greatest acceptance among major retailers;

• monitor the activity of key national and international competitors in the online payment sector including Amazon, American Express, Google, MasterCard, MercadoPago, PayPal, PayU, Visa and Western Union;

Retailer Type Distribution model Country Product type Product Partner(s) accepted?

Sport 78 Sporting goods Mixed Argentina Online account Yes Pago Fácil Sport Line Sporting goods Mixed Argentina Online account Yes MercadoPago

Telgomax DIY / furniture / home Online only Argentina Online account Yes MercadoPago, Pago Fácil, Rapipago The Coffee Store Speciality Mixed Argentina Online account Yes MercadoPago, Pago Fácil, Rapipago Tienda Más Chicos Fashion Online only Argentina Online account Yes Pago Fácil, PayPal, Rapipago

How can the PartnerBASE™ be used

?

Filter by type of retailer

Choose product type Look up specific retailers Filter by country Select distribution model Identify partners

Who can use the research?

1. Payment card brands: this study is an up-to-date and comprehensive source of information about online payment acceptance among major retailers in 12 countries and represents an indispensable guide to the involvement in this area of close to 800 retail brands that allow customers to shop online;

2. Providers of other online payment means: online accounts and mobile payments represent a fast-growing alternative to long-established payment products for consumers making purchases from web-based retailers – this report examines the evolving environment for firms providing solutions in these areas;

3. Retailers: online payment acceptance is an important consideration for numerous retail brands in the Americas but what types of online payment do they accept and with which payment providers do they collaborate in this context?

4. Management consultancies: are you either assisting a retailer with its approach to online payment acceptance or advising a provider of online payment products with respect to partnership opportunities with major retail brands? This research will help you to evaluate the

What are some of the key findings?

1. Among major retail brands in North and Latin America, those in Brazil and the US are most likely to accept online payments

0% 20% 40% 60% 80% 100%

% of major retailers accepting any kind of online payment

54.1% 71.1% 41.0% 56.5% 48.1% 26.5% 28.3% 51.8% 33.3% 27.7% 35.7% 65.3% 55.2% Argentina Brazil Canada Chile Colombia Costa Rica Ecuador Mexico Paraguay Peru Uruguay US Total

What are some of the key findings? (cont.)

2. In Chile, major international payment card brands face some online competition from local networks

0% 20% 40% 60% 80% 100% 84.2% 84.2% 84.2% 76.3% 52.6% 50.0% 13.2% 7.9% 5.3% 91.4% 91.4% 91.4% 80.7% 41.7% 61.2% 21.1% 16.9% 12.0% Visa MasterCard Diners Club American Express Magna Redcompra Private CMR Cencosud

What are some of the key findings? (cont.)

Source: Finaccord PartnerBASE

3. By retailer category, direct bank transfers achieve the highest rate of acceptance in North and Latin America among online consumer electronics brands

0% 20% 40% 60% 80% 100%

Books and media Consumer electronics Department store / variety DIY / furniture / home Fashion Fuel Health and beauty Speciality Sporting goods Supermarket / hypermarket

% of major retailers accepting any kind of online payment 27.8% 31.6% 25.2% 7.5% 10.7% n/a 6.8% 10.3% 14.5% 8.3%

What are some of the key findings? (cont.)

4. Key findings from the executive summary include:

• across retail brands selling online, 93.7% accepted payment cards making this the most popular online payment means, followed by online accounts (43.1%), other online payment types such as payment on delivery (COD) or wire transfer (22.3%), direct bank transfers (17.6%), and mobile payments (1.0%);

• the highest acceptance rates among online retail brands for online accounts (such as PayPal) were visible in Argentina, Chile and the US at a respective 67.9%, 61.5% and 52.0% of those investigated, although they were not accepted at all by online retailers in Paraguay;

• as regards the alternative online payment types identified, the high acceptance rate for Brazil (which reached 86.0%) was due to that country's use of Boleto Bancário ('Banking ticket'), a payment method generating an instant invoice due in a short period of time, usually within 24 hours, and payable online as well as through multiple physical locations;

What is the cost and format?

Retailer Online Payment Acceptance in North and Latin America is available as a standard PDF document. The PartnerBASE™ that accompanies it at no further charge is in Excel format. Costs for this research set and selected other comparable, international titles are as follows:

* For UK-based clients, VAT at the prevailing rate will be added to the basic price. Costs quoted are for a single site user licence only. For a corporate user licence, please see the final slide for further details. Invoices can be paid in EUR or USD, at the prevailing exchange rate,

Retailer Online Payment Acceptance in North and Latin America GBP 1,295

Global Retailer Consumer Finance and Banking GBP 2,495

Global Retailer Insurance and Assistance GBP 2,495

Global Retailer Online Payment Acceptance GBP 3,495

Global Retailer Payment, Gift and Loyalty Cards GBP 3,495

Retailer Consumer Finance and Banking in the Asia-Pacific Region GBP 995

Retailer Consumer Finance and Banking in Europe GBP 1,295

Retailer Consumer Finance and Banking in North and Latin America GBP 995 Retailer Insurance and Assistance in the Asia-Pacific Region GBP 995

Retailer Insurance and Assistance in Europe GBP 1,295

Retailer Insurance and Assistance in North and Latin America GBP 995 Retailer Online Payment Acceptance in the Asia-Pacific Region GBP 1,295

Retailer Online Payment Acceptance in Europe GBP 1,995

Retailer Payment, Gift and Loyalty Cards in the Asia-Pacific Region GBP 1,295 Retailer Payment, Gift and Loyalty Cards in Europe GBP 1,995 Retailer Payment, Gift and Loyalty Cards in North and Latin America GBP 1,295

What other reports are available?

Australia GBP 795 France GBP 795 Malaysia GBP 795 South Korea GBP 795

Brazil GBP 795 Germany GBP 795 Mexico GBP 795 Spain GBP 795

Canada GBP 795 India GBP 795 Poland GBP 795 Turkey GBP 795

Chile GBP 795 Italy GBP 795 Russia GBP 795 UK GBP 795

China GBP 795 Japan GBP 795 South Africa GBP 795 USA GBP 795

Retailer Payments, Banking, Insurance and Assistance in...

A variety of country-specific reports and associated PartnerBASE™ datasets about retailer payments, banking, insurance and assistance are also available from Finaccord, as listed below. These are based in part upon the same research programs as the multi-country titles but focus instead on particular countries.

How can the research be purchased?

Simple. Just go to the relevant area of the Finaccord web site available at

http://www.finaccord.com/order_global_rfsr.htmand fill in the online order form, clearly indicating:

• report required

• type of corporate user licence, if required * • billing name

• address and e-mail address

• purchase order number, if applicable

Please allow up to one working day for the delivery of electronic copy by e-mail. * For the corporate user licence please choose one of the following options:

1. One office, one country: no supplement over and above basic cost of reports ordered 2. Multiple offices, one country: additional 20% over and above basic cost of reports ordered

3. Multiple offices, two to ten countries: additional 50% over and above basic cost of reports ordered

4. Global (unlimited offices in unlimited countries): additional 100% over and above basic cost of reports ordered