Cost Savings and Customer Service Benefits
through better workflow
The Opportunity
•
Maximise press time
•
Minimise waiting time
•
Improve availability
•
Reduce mistakes and rework
–
Data
–
Colour
•
Take on more difficult and challenging work
•
Net Result:
But what about the customer view?
•
Speed of response
•
Better proofing
•
Reduced touchpoints
•
Improved efficiency
è
–
consistent pricing
–
Better margin
What was stopping us?
•
Ripping time
•
Pre-flighting & colour correction
•
Processing time
Lets look at best practice
•
Large digital printers have noted 37% savings through
W2P.
–
no more typesetting / imposing / data entry into MIS / moving
and savings the file / re-touching the file etc.
•
High volume digital able to process 60,000 jobs per day
with virtually no human touchpoints.
•
Where does DP Direct and the short medium digital
Common factors
Automa2on Integrated Imposi2on Produc2on Alignment Reconcilia2on Dispatch Resource Forecas2ngMeasuring the problem
•
How much time were we wasting?
–
Complex Jobs
• Personalised multi-page brochures etc
– 7 days to set
» Many errors during proofing
» Difficult to fault find
– 8 hours to rip on the Fiery
–
Simple jobs
• Daily letters with varying amounts of personalisation
– Proofing time due to errors in coding
Options
•
Do nothing?
•
Upgrade GMC PrintNet to v8 Inspire
–
Add PDF out
NEW (SIMPLIFIED)
WORKFLOW
Benefits seen to date
•
Job setting
–
50% reduction in time
setting the jobs
–
90% on repeat jobs
•
Colour management
–
15-20 minutes per job as
no need for Pitstop!
–
WYSIWYG
•
Ripping
Customer Feedback
Setting & Proofing
•
No mistakes!
•
Noticeably faster
turnaround
Complex jobs
•
Confident that deadlines
Sample jobs
Before
•
8 hours to set and test a
job
•
3 hours to rip
Now
•
4 hours to set & test
What’s the catch?
•
ROCE is expected to be <12 months based on:
–
Manpower efficiency
–
Reduction of software platforms
•
ROCE
does not include
–
No need for replacement old MicroPress RIP
–
Job turnaround time increased by factor of 3
–
Reduction in mistakes ==> customer satisfaction Ability to
Next steps?
0 1 2 3 4 5 6 2013 2014 2015 2016W2P Market (£bn)
W2P Market (£bn) 8,000 8,500 9,000 9,500 10,000 10,500 11,000 2013 2014 2015 2016No. of PSP's
No. of PSP'sGetting the mix right
Existing customers
•
Traditional DM
•
Hybrid mail
•
Fast turnaround
•
Difficult hand work
New Customers
•
W2P?
•
Additional services?
•
All making use of the
Who We Are
One of the largest UK Direct Mail Houses which encompasses Digital Printing,
Fulfillment and Direct Mail Solutions based in the London area, DP Direct is the proactive partner to many successful direct marketing agencies and blue chip companies.
Print & Direct Mail Services
§ 50,000 square foot factory
§ 50 employees
§ Production – 24 hour a day seven days a week
§ Flat sheet cut sheet or continuous laser printing
§ Duplex & simplex
§ Versatile inkjet machines
§ Personalisation onto envelopes & letters, polythene & postcards
§ Printing of barcodes, postage paid indicia & logos onto units
§ Book printing & reports
§ Capacity to enclose 100,000+ packs a day
§ Sophisticated data manipulation & processing
§ Data capture / response handling
Fulfillment Services
§ Pre-printed polythene wrap in 4/5 colours or metalised up to 13 enclosures + friction
gate feed
§ Hand Enclosing
§ Machine Enclosing
§ Continuous Stationary Finishing
§ Guillotine / jog to precision & fold
§ Book & Report Binding
§ Glue / Tabbing Combination
§ full range of postal services - mailsort, advertising mail and stamp mailings. Access to
all of the downstream access providers.
§ Storage & Distribution / Bulk Pallet Facilities / Forward Order Picking Facilities /
Computerised Stock Control
Production Summary
§ Continuous Reel and FanFed
§ 1 x Nipson N7000,
§ 1 x Delphax CR1300P,
§ 1 x Hunkeler RW4
§ Mono Sheet Fed
§ 1 x Konica Minolta 1050, 1 x Konica Minolta 1200
§ 4 Colour Digital Print Sheet Fed
§ 1 x Konica Minolta C8000, 1 x Konica Minolta C6501E
§ Data Processing
§ Cygnus Address Processing Software
Fulfillment Summary
§ Print Finishing
§ 2 x folding machines – in-line fold, cross fold, gate fold, perforating, slit & merge
§ 1 x Guillotine
§ 3 x Continuous stationery finishing lines
§ Machine Enclosing
§ 5 x Buhrs – up to 8 enclosures from C6 to C4 including square format
§ OCR Camera-match
§ 4 x Philipsburg – swing arm up to 10 enclosures, jumbo up to 6 enclosures
§ Polywrap
§ 3 x STS Polywrap Lines
§ Ink Jetting
§ 1 x Videojet Twin Head,
§ 1 x Videojet Single Head,
§ 1 x Domino Ink Jet,
Fulfillment Summary
§ Hand Enclosing
§ 7,000 sq ft mailing floor – multi-match, blind-match & specialist packaging
§ Additional Equipment
§ Mechanical Stamp Affixing, Mechanical Tabber
§ Warehouse Facilities
Customer Feedback
‘We have been working with DP Direct for the last year and we are very pleased with the level of service and commitment we receive from them. I would have no hesitation in recommending them to anyone who is looking for a mailing or fulfillment company.
Carolyn Hardy – Direct Marketing Manager – Advantage Travel
‘The Account Managers at DP are a pleasure to deal with. We have always found them to be available to answer any questions and address any concerns that we may have. They have gone the extra mile for us on many occasions!
Gavin Collins – Director – Keeping Communications Simple Ltd
‘We have used DP for many years, both for regular and last-minute mailings. We have always found everybody very helpful and eager to fulfil the most difficult request with that personal touch and efficiency which helps!
Peter Kiberd – Hammersmith and Fulham Council
I have worked with DP Direct over many years and can always rely upon them to manage my campaigns efficiently, accurately and to schedule!
Karen Sharp – Direct Marketing Manager – Hearst Magazines UK
We have been very pleased with the service provided by DP Direct, they are always efficient and reliable with our fulfilment campaigns, exceedingour expectations each time.
Customer Commitment
Customer CommitmentWhether you want innovative, personalised variable data, direct mail, mailing lists, packaging, shipping or fulfillment, we have the services you are looking for. We use the most sophisticated systems on the market to give you the widest choice in terms of cost, speed and flexibility.
The Claxson Group
DP Direct is a part of the Claxson Group, a group comprised primarily of complementary
Technology companies that include Comtec, a provider of datacentre, IT infrastructure and
communication solutions, Sargasso Networks, a hosting company based in the US,
Latitude UK, an IT support and maintenance service provider, IP Cameras and Comtec
Benefits of DP Direct’s Hybrid Mail
• Immediate cost savings of 60%
• Save 1 workday with every 100 mails
• Increase control and reduce corporate risk
• Reduce returned mail by 50%
• Increase accountability and transparency
• Reduce your carbon footprint
Contact Us
For General Enquiries: 0208 640 7418
For Our location:
DP Direct Ltd,
Unit 18, Streatham Road, Mitcham,
Surrey,
CR4 2AP
Email: [email protected]
