telequest & Internet Solutions GmbH is one of the leading providers of international value-added services in Europe.
Since it’s founding in 2001, the company has successfully specialized in resell-ing service phone numbers. Customers appreciate our competence and exper-tise. We offer individually customized all-in-one solutions – from consultation to installation – in more than 100 countries worldwide.
Top-service by telequest
As part of our consultation, we will inform you in detail about all possible phone number ranges in various countries and all country-specific regulatory provisions. On account of our personal and dedicated service we have become a reliable and south-after partner for our customers.
AS A FULL-SERVICE PROVIDER WE OFFER THE FOLLOWING PERFORMANCE CHARACTERISTICS:
– Experience since 2001 as an international service number reseller – Existing contracts with well-known carriers in many countries
– Consistently up-to-date phone number ranges in the respective countries – Individual, country-specific and service-relevant consultation for an
efficient and successful implementation of your project – Information about the regulatory provisions of each country
and much more...
ABOUT US
– Founded in April of 2001
– Managing Directors: Stephan Ohneck
and Wolfgang Hutter
– 7 to 10 employees
– Headquarters in Austria
EVERYTHING FROM ONE PROVIDER
VALUE-ADDED SERVICES
& PREMIuM SMS
– MassCalling & Call-IN
– Audiotex & IVR
– Voting & Quizzes
– Couponing, SMS/MMS
subscriptions
– Micropayment
SERVICE NUMBERS*
– FreeCall & SharedCall
– ValueBiz & ValueErotic
– ValueDrop & ValueVote
– ValueVario
– Landline
* more than 100 countries worldwide
SOLUTIONS
– VoIP solutions
– TV/radio Call-In applications
– Call-center solutions
– Automatic customer survey
via DTMF
– Online statistics in real time
UIFN 00800
**
– universal International
Freephone Number
** available in more than 50 countries worldwide
WORLDWIDE SERVICE NUMBERS
FREE CALL
– No charges for the caller – Greater willigness to call
– Advantage over other competitors
SHARED CALL
– Small call charges for the caller
– Service-oriented company presentation – Advantage over other competitors
GLOBAL SOLUTIONS
– Fee charging for phone services – Development of new markets – Generating additional turnover
SATELLITE SOLUTIONS
– Fee charging for phone services – Development of new markets – Generating additional turnover
UIFN 00800
– Standardization of advertising material – Competitive advantages
– Worldwide accessibility with one phone number – Ideal instrument for international customers
PREMIUM SMS
– Added value for your services – Development of new markets – Acquisition of new customers – Generating additional turnover
VALUE BIz & VALUE EROTIC
– Caller bears the calling costs
– Turnover increase through additional revenue – Fee charging for phone services
VALUE DROP & VALUE VOTE
– One-time charging for calls
– Specifically geared towards mass calls – Turnover increase through additional revenue
VALUE VARIO
– Flexible structuring of calling costs
– Turnover increase through additional revenue – Fee charging for phone services
SUCCESS THROUGH CUSTOMER
Demonstrate customer proximity – with a local service number by telequest
Whether you are measuring the response of a campaign or offering services, a foreign phone number will always act as a calling deterrent. However, a service number from the country of the caller will establish a local reference for your customers and demonstrate real customer proximity. You automati-cally generate more calls and thus more potential customers. By the way, with telequest you can keep your phone number – even if you decide to relocate to a foreign country.
ApplicAtion AreAs FOR OUR SERVICE CALL NUMBERS:
– Order processing – Customer acquisition – Existing-customer support – Complaint processing
– Support for specific customer groups (e.g. VIP customers) – Connecting local branches
– Accessibility for field staff
– Charging for services via the phone bill (value-added services) – Payment for content
Accessibility as a success factor
Accessibility by phone is a crucial success factor for a company. We improve your availability by means of interactive voice response (IVR) or mailbox functionality. You want to be avaliable for your customers around the clock? You can determine a suitable routing with us, and your customers’ calls will be immediately diverted when busy. You will no longer miss a single call.
We Will get you connected
Top consultation and flexible solutions
We have been an international specialist for service call numbers since 2001. One of the many advantages of telequest is quick and flexible handling of customer-specific demands. We focus on providing free personal consulta-tion for naconsulta-tional and internaconsulta-tional service call numbers and achieving the best possible individual solution.
Individual, simple and independent
We operate independently of providers and can therefore assemble the per-fect product- and service package for any company. With us you only need one single point of contact for all phone numbers. A transparent and stand-ardized cost statement for all services in English or German simplifies the billing process.
CONTACT
www.telequest.at
www.telequest.com
www.telequest.ch
www.telequest.it
www.telequest.es
www.telequest.ru
TELEqUEST & INTERNET SOLUTIONS GMBH
Liebenauer Hauptstraße 2–6 A-8041 Graz – Austria Phone: +43 316 46 82 482 Fax: +43 316 47 44 22 14 Email: [email protected] Mon to Fri from 8 a.m. to 5 p.m.
BUSINESS MANAGEMENT Wolfgang Hutter Mobile: +43 676 63 41 0 41 Email: [email protected] Stephan Ohneck Mobile: +49 171 122 242 6 Email: [email protected] Plüddemanngasse 106/I
A-8042 Graz – Austria
SERVICE HOTLINE
00800 102 502 22 International
0800 102 502 2 Germany
0800 102 502 Austria and Switzerland
SALES/OFFER MANAGEMENT Paul Kager Mobile: +43 676 55 9 33 22 Email: [email protected] LEGAL DEPARTMENT Dr. Christian Schörkl Phone: +43 316 47 44 22 18 Email: [email protected]
