GALILEO PROFESSIONAL
NOTICE
NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT
THE PRIOR WRITTEN CONSENT OF GALILEO BENELUX.
INDEX
INTRODUCTION ... 5 TRAVELPORT WEBSITE ... 6 ASK TRAVELPORT ... 7 GALILEO HELPDESK ... 9 E -LEARNING ... 10 LOGON ... 11SIGN ON - SIGN OFF ... 12
PASSWORD - KEYWORD ... 14
FOCALPOINT SETUP ... 19
SYMBOLS - FAST KEYS - SCROLLING - HELP ... 21
GIS - GALILEO INFORMATION SYSTEM ... 22
BOOKING FILE ... 23 ENCODE/DECODE/RECORD ... 24 AVAILABILITY ... 25 TIMETABLE ... 33 SELL AGREEMENTS ... 36 SELL ... 38 NAME FIELD ... 42 PHONE FIELD ... 44 TICKETING FIELD ... 45 RECEIVED ... 46 END TRANSACTION ... 47 IGNORE ... 48
BOOKING FILE RETRIEVAL ... 48
BOOKING FILE IN POINT AND CLICK ... 49
BOOKING FILE IN VIEWTRIP ... 50
OPTIONAL FIELDS ... 53
NOTEPAD ... 54
REVIEW BOOKING FILE FIELD ... 55
EMAIL ADDRESSES ... 56
MILEAGE MEMBERSHIP ... 57
SERVICING REQUEST ... 59
ITINERARY REMARKS ... 73
STATUS CODES ... 74
FARE DISPLAY ... 76
FARE DISPLAY : SEARCH QUALIFIERS ... 78
FARE NOTES ... 81
FARE QUOTE ... 82
DISPLAY FARE CONSTRUCTION ... 85
FOCALPOINT SHOPPING ... 86
TICKETING ... 93
ETICKET STATUS CODES ... 96
VOIDING AN ETICKET ... 97
LOW COST CARRIER PARTICIPATION ... 98
GROUPBOOKING ... 104
CLAIM PNR – TICKETING FACILITY ... 106
DIVIDE ... 107
REPEAT BOOKING FILE ... 108
LIST DISPLAY ... 109
CLIENT FILES ... 111
QUEUES ... 113
HISTORY ... 114
PAST DATE BOOKING FILE ... 116
PRINTING WITHIN GALILEO ... 117
RECOVERY FOR ITINERARY PRINTER ... 118
TIMATIC ... 119
ETAS - ELECTRONIC AUTHORITY SYSTEM ... 119
ERROR MESSAGES FR ... 120
ERROR MESSAGES NL... 123 C.A.I. COMPUTOR ASSISTING INSTRUCTIONS ... ERROR! BOOKMARK NOT DEFINED. E -LEARNING ... ERROR! BOOKMARK NOT DEFINED.
INTRODUCTION
This learning manual has been written for Galileo Desktop2.2
During this course the following subjects will be attended to: Galileo Website:
The Galileo Website is the source of all information on the Galileo System. The website will be used during the course.
Galileo Desktop, Focalpoint. Making your reservation using entries.
Galileo Desktop, Point & Click.
TRAVELPORT WEBSITE
Before we start with Galileo we will first have a look at the Travelport Services Portal:
www.benelux.travelportservices.com
This website is the portal to all information Galileo has to offer and is of great importance to you. You only need a few minutes to register.
Ask Travelport is a state of the art knowledge bank that contains information from everyday business processes to agency billing and local market products and services. With the use of keywords you can find information on all subjects, entries, Product Advisories, etc.
Under Downloads all kinds of manuals are loaded. Links to useful sites are added.
Customer Service is the place to find all customer information. You will find links to the latest news, Ask Travelport etc.
Training gives an overview of all scheduled classroom, virtual training and e-learning modules. Order Travelport is the webshop for Travelport products.
Travelport Opinions is Travelport‟s social network. TravelportTube is the youtube of Travelport
We need your opinion gives you the possibility to rate the services of Travelport.. With Remote Support colleagues or other contacts can take over your computer on your
request, in order support you.
ASK TRAVELPORT
Ask Travelport can be seen as the Google of Galileo. After a free registration, this tool can be used to retrieve the answer to all questions on Galileo entries. The only prerequisite is: Asking the correct question.
Let‟s have a look.
After signing – on to Ask Travelport a basic screen will open. Some parts of the screen are shown below.
Two tabs are shown on top of your screen:
My Stuff Your profile settings.
Ask a Question Allows you to ask questions to the Helpdesk. Answers All the information on Galileo entries.
You can search by:
Category Categories restrict the subject to a specific Galileo Product. Keyword Words which might be part of your question. E.g. Encode City Search by Phrases, Similar Phrases, Answer ID (number), Exact Search, etc.
So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting it to a certain category and an exact search only.
Galileo will return with a list of possible answers, in this case only one.
Click on the answer, and the response will show.
Some very useful subjects in Ask Travelport are:
Galileo Formats Guide. Examples of all possible entries can be found there. Information about how to change or reset passwords.
Product Advisories with more background information on updated subjects can be found. Exchange Ticketing procedures.
GALILEO HELPDESK
Galileo does have a helpdesk to support its customers in case of serious problems. A charge for support from the helpdesk might be applicable. The helpdesk should not be called for basic entries or basic working procedures.
If you do have a question about Galileo we advice and expect you to first check out information via:
Courses Ask Travelport
Help Pages in Galileo
Training material on the customer portal: www.benelux.travelportservices.com
If you were not able to retrieve the answer, then you can contact the helpdesk. You will need your PINcode, a unique 7-digit customer number.
To retrieve your Customer Number enter C*CIDBNUMBERThe phonenumbers are:
For the Netherlands: 020 – 6545671 For Belgium: 02 – 6200242 For Luxemburg: 27 – 302230
E -LEARNING
Travelport provides you with a range of free e-learning courses on the website:
http://support.travelport.com/sgc/lms/
Register using your PCC and pincode: Pincode: NL3784 (Netherlands)
BE9543 (Belgium) LU0309 (Luxemburg)
LOGON
When Galileo desktop starts up, you are presented with the Logon box as shown below.
For agency defaults, user ID must be left blank For personal defaults, fill in your own user ID
You can choose more than 20 different languages during installation.
SIGN ON - SIGN OFF
Before working with Galileo Desktop, you need to sign on to the system. This can be done via the Sign On dialogue box in Viewpoint.
Type your Agent sign on and password in the pop up window. Front Page News appears: you are ready to work when closing it.
When leaving desktop any changes to the Focalpoint/Viewpoint File are saved automatically.
Sign-on in Focalpoint:
The Sign On can also be done in Focalpoint using the sign-on entry.
Entry : SON/ZWB (WB are your initials). After sign-on, Galileo will ask you for your Password.
Your sign on is created, either by a senior colleague or by the Galileo Service Desk. Often initials are used. Every Sign-On must have a password.
Output:
You can sign on only once! If you are not sure if you are still signed on, just hit <ENTER> , if you sign on is active : output :”check action code“. If your sign on is inactive : output : “sign in”Before closing Galileo Desktop®, you need to sign out : Entry : SOF
Output :
Emulation:
If an agent has more than one Pseudo City Code, it may be necessary to emulate after sign-on. This needs to be done for every workarea separately.
Entry : SEM/ O18 / AG (O18 = Pseudo City Code)
Work Areas:
Each sign on provides five available work areas. (ABCDE) Each work area can handle one booking file.
SB Switch to work area B.
PASSWORD - KEYWORD
When you sign on for the first time, Galileo will request you to create a Password and a Keyword.
Please make sure that your Insert key is switched off and
• Move with the Tab key to „NEW PASSWORD‟, fill in your password
*
• Move with the Tab key to „KEYWORD‟, fill in your keyword
**
and enter.The selected password and keyword must be reconfirmed by entering them again. Please make sure they are identical to your first selection!
*
Password restrictions:• A minimum of 7 characters will be required and it MUST contain at least one alpha AND one numeric character.
• There is a list of “Restricted” words that cannot be used.
• Three consecutive characters are not allowed. (Example: 132, ABC, AAA or 222). • The users‟ previous five passwords will be stored and may not be re-used.
• Password changes are limited to once per system day. • At least three characters must change in the new password.
• Passwords are valid for a maximum of 90 days. After this period Galileo will ask you to change your password.
List of Passwords that cannot be used: Answer 16437
**
Keyword restrictions:• Between 6 to 10 characters alpha/numeric characters. We advice you to use your birth date in the format DDMMYY. For instance: 151167.
Change Password after 90 days:
Since a password is only valid for 90 days, Galileo will request you to change the password.
Depending on your sign on Galileo will either show the Viewpoint Mask, in which you can fill in your new password and press OK.
If Galileo displays the Focalpoint Mask, add the new password and press Enter.
After pressing either OK or Enter Galileo will sign-on and the agent can continue to work.
Change Password and / or Keyword:
It is always possible to change your password or keyword. This can be done once per day.
After signing on to Galileo, the agent profile can be opened by entering:
STD/ZWA (ZWA is your sign-on)
Tab behind and fill in the new password. Press enter directly after the new password, and it is changed.
A keyword can be changed be changed in a similar way, but of course, now you fill in the new keyword on the last line of the profile.
In all cases, take care the the INS button is off.Change password: Answer 6080
Unlock Password by the agent:
If you entered the wrong password 5 times, the password will be locked.
It can be unlocked via the following website:
http://support.travelport.com/gipwreset/en/default.aspx
The website will open up a screen that asks you information about your sign-on and PCC.
After filling in the personal agent information, the password can be unlocked.
When you have finished this procedure, an email will be send to the specified email-address. You can now sign-on again, using your Keyword!
This application does not change your password. It will allow you to sign on with your keyword. If you do not remember your keyword, you will be unable to sign on to Galileo after completing this session. In that case, only a second level user (normally your manager) can unlock your password.Unlock Password by the Second Level User:
A Second Level user can unlock an Agent level sign-on. Normally this is the manager or teamleader in your office. The Second Level User can display the sign-on by:
STD/Z8EV/WA
8EV = Pseudo City Code WA = locked sign-on
The LOCK field shows L (locked). To unlock the sign-on:
1. Tab to the PASSWORD field and over type the password with a default password. 2. Tab to the LOCK field and over type the L with a U (unlock)
3. The L will change via U to N. The agent must sign on to the Galileo system using the new password, and they will be immediately be prompted to change it to a new one.
FOCALPOINT SETUP
The headers and symbols in Focalpoint gives the possibility to change individual settings. These settings can be saved. The most important settings will be mentioned below.
File:
New Window: Extra windows can be added to you screen. The standard settings in Galileo is four windows, but windows can be deleted by clicking on the cross on the right-top of a window. A maximum of nine windows is possible.
Open: Gives the possibility to retieve earlier saved settings.
Restore: If by accident an window has been deleted, the original settings can be restored. Print Active: With Control+B you can print all information on the active Galileo window. Print All: With Control+P you can print all information on the Galileo windows.
Companions:
Programmable Keys: P-keys are often used entries. These entries can be preset under the F - keys.
Focalpoint Replay: Shows you a list with the last 100 entries. These entries can be selected and repeated. Multiple entries can be selected.
Month View: Calendar. If a calendar is opened up, the display of the calandar can be changed.
Calculator: The windows calculator.
Symbol Line:
Switch to Viewpoint Calculator
SYMBOLS - FAST KEYS - SCROLLING - HELP
F1 Focalpoint Help
F2 F12 Programmable keys (P-keys)
SF1 SF12 Programmable keys (Shift F1 – Shift F12) CF1 CF12 Programmable keys (Control F1 – Control F12)
@ Change or cancel
# More
Display or Asterix
> Start of message
> (code) Start of message – code – tabstop
Ctrl + 2 activates window 2
Ctrl + S Clears all windows
Ctrl + W Clears active window
Ctrl + B Prints active window
Ctrl + P Print all windows
Ctrl + C Copy (select text first)
Ctrl + V Paste
Ctrl + G Switch between FP and VP
Ctrl + M Month View
Ctrl + Q Calculator
Ctrl + Y Focalpoint Replay
Ctrl + R Reset Keyboard
Ctrl + Z Zoom the window larger or smaller Ctrl Home To put cursor in the upper left corner
Ctrl + Show previous entry
Move Up MU (or Page Up button)
Move Up 20 lines MU20
Move Down MD (or Page Down button) Move Down 20 lines MD20
Move Bottom MB
Move Top MT
Help H/catchword or H/entry
If Galileo returns an error message you can type H/ to display the appropriate help page.GIS - Galileo Information System
Although more and more information is stored on the website, some information is still available in the Galileo Information System or GIS-pages.
To get access to General Galileo pages enter: GG*
To get access to the Galileo Chapters enter: GC*200 :
To access Galileo Pages use the GP entry. You will find meal codes under GP*9. Many airlines also provide info via a GIS page:
GC*AZ :
BOOKING FILE
A Galileo Booking File always consists of five mandatory fields. If not all fields are present, the Booking File can not be closed or saved.
Mandatory fields: Itinerary
Name Field N.
Phone Field P.
Ticketing Field T.
Received Field R.
Beside the mandatory fields, optional fields can be applicable.
Optional fields: Review Booking File Field RB.
Email address from/to MF./MT./MC. Form of Payment Field F.
Notepad NP.
Mileage Membership Field M.
Servicing Request RQ.
Service Information SI.
Vendor Remarks V.
Seats S.
Itinerary Remarks RI.
The fields may be entered in any order.Before an Itinerary can be booked the following subjects need to be explained: How to find codes of airports, airlines, etc.
ENCODE/DECODE/RECORD
H/ENC
Encode /Decode translates hundreds of industry codes such as city, airport, airline, and country codes.
Record provides information about city and airports City Decode MRU:
City Record MRU:
AIRLINE CITY/AIRPORT COUNTRY EQUIPMENT
ENCODE .AE AIR NAMIBIA .CE MALAGA .LE THAILAND .EE FOKKER50
DECODE .AD 6P .AD*220
.CD AGP .LD KE .ED F50
RECORD .AR 8U .CR LHR
Question:
What is the entry to decode the Brazilian state with the code „RO‟?
AVAILABILITY
H/AVAIL
NEUTRAL AND CARRIER SPECIFIC AVAILABILITY
Galileo displays two basic types of availabilities: 1) Neutral Availability.
2) Carrier Specific Display
In the Neutral Availability Galileo builds connections dynamically up to 330 days into the future from all published schedules. The availability of most airlines will show an Inside Link Indicator. This tells you the availability will be completely up-to-date.
The Carrier Specific Display comes directly from the airline. It is a real time view of the airline's system and each availability request goes across the airline's system. The Galileo system displays that which is returned by the airline. With a Carrier Specific Display you will only receive a response for one airline (or associated airlines). A Carrier Specific Display is not needed if an Inside Link Indicator is shown in the Neutral Availability.
NEUTRAL AVAILABILITY
Logics:
Galileo displays flight availability in a specific order by default: 1. Nonstop flights, by departure time (AB) 2. Direct flights, by departure time (AB/BC) 3. Connections, by journey time (AB
BC)
Basic availability display
A23JANRTMBUE :
14 15 16 Header
Day of the week – date – board point/off point – time range – G*GAL : Galileo standard display.
A maximum of 8 lines are visible – to see more lines: TAB to A* - to see the previous lines: TAB to A*- 1. 1 : Number of stops on sector.
Blank indicates non-stop. 2. Date of commencement of sector. 3. Local departure time.
4. Day of arrival : # arrival next day. arrival 2 days later. - arrival previous day.
Blank indicates arrival same day. 5. Local arrival time.
6. @ : Joint operation indicator (codeshare). 7. Carrier and flight number.
8. Classes (info : GC*200/11) and availability status.
Alphabetic Numeric
A = available 1-9 = number of seats bookable L = waitlist 0 = waitlist
R = request R = request C = closed C = closed
X = temporary cancelled X = temporary cancelled
9. # = More classes : to view them : A@#n : (n = line number in the availability). 10. Equipment type.
11. Carrier links ( B , C or blank).
C Numeric OK (also possible:A*airline code) B Numeric OK (also possible:A*airline code)
or Alphabetic A*airline code or ALn Blanc Alphabetic A*airline code not possible) 12. Inside link availability.
13. Electronic ticketing available for this carrier. 14. - : Change of airport on connecting flights. 15. Board point.
AVAILABILITY OPTIONS:
Neutral Availability:
Galileo builds neutral availability displays to view and book up to 330 days in advance of travel. Many different options are possible to specify your neutral availability request. More options can be found under the Galileo Help page H/AVAIL, or on the Galileo website:
www.benelux.travelportservices.com
1/ A06JUNAMSSIN/BA Availability for specified carrier (max.3). At least part of the journey will be flown by the requested carrier.
2/ A16AUGAMSHKG/BA# Availability for specified carrier for the entire journey, including online connecting flights.
Questions:
Use Help Pages Find the entry for an availability from
Amsterdam to Sydney for 8 June via Singapore.
ENTRY
Use Help Pages Find the entry for an availability by journey time from Brussels to Taipei for 12 January.
ENTRY
Use Help Pages Find the entry for an availability from
Amsterdam to Chengdu for 12 January with all airlines, except KLM.
ENTRY
Find the entry for an availability for 22
December from Brussels to Rome starting at precisely 2PM.
ENTRY
Find the entry for a first availability with a direct flight from London to Miami for 9 NOV, flying BA only, with two seats in D-class available. ENTRY
Find the entry for an availability from
Amsterdam to Auckland for 18 May, flying with Skyteam only.
ENTRY
Find the entry for an availability by arrival from Brussels to New York for 29 April.
Carrier Specific Availability:
Airlines build their own carrier specific availability to display and book. A Carrier Specific Display is a snapshot of the airline's system and every request for a Carrier Specific Display goes across to the airline's system. The Galileo system displays what is returned by the airline, and is not stored anywhere in the Galileo system.
Airlines have individual methods of building their connections. This can cause differences between the connections the airlines show and those shown on neutral availability.
A22JUNAMSLON*BA Availability in link of specified carrier.
Avalability More in direct link BA
MORE AVAILABILITY ENTRIES
A22JUNBRUATH Availability Brussels – Athens for 22 June. AROMCTA Availability Rome – Catania for today. A#FRAVIE Availability Frankfurt – Vienna for tomorrow.
A.FRLISLHR Availability Lisbon – London Heathrow for next Friday.
AD22JUNOSLBGO Availability Oslo - Bergen for 22 June by departure time.
AJ22JUNVIEATH Availability Vienna – Athens for 22 June by journey time. AA22JUNDUBROM Availability Dublin – Rome for 22 June by arrival time.
AF22JUNSYDHKG Availability for 22 – 29 June between Sydney and Hong Kong.
FOLLOW-UP ENTRIES
After a basic availability entry all kind of follow-up entries are possible: A# Change to one day after previous entry date A#2 Change to 2 days after previous entry date A.FR Change to first Friday after previous entry date A1400 Display alternative time
A1400# Displays from alternative time onwards A/BA Display showing BA flights only
A/BA# Display showing BA flights only, including connecting flights A/YY# Display direct flights and online connections only.
A/BA- Display showing all flights, except BA.
A/YY# Display direct flights and only online connections A*TG Display from TG system
A.SIN Display with connection via specified city AJ Display availability ordered by Journey time AA Display availability ordered by Arrival time AG Return to general Galileo display
A*O Return to Original display A*R Repeat or redisplay last viewed A24JUN Change to 24jun
A-2 Change to 2 days before previous entry AR Change to return availability
AR#15 Change to return avail. 15 days after previous entry AR26JAN Change to return availability with alternative date
ANLIS Display to follow on to LIS from the off point of the previous entry A.D Display direct flights only
A.D0 Display non-stop flights only
A@N Display flights with N class seats only
A.FRA Display single connecting flights via Frankfurt
Example:
AF16SEPLHRSAO/BA#@2S Availability in the period 16 – 23 September from London – Heathrow to Sao Paulo on BA only, with at least 2 seats available in S class.
POINT AND CLICK:
Point and Click is an interactive Galileo display. Point and Click supports numerous Galileo formats including availability, sell, and update and modify for air, car, and hotel bookings. It also supports fare display, shopping, and many additional booking file entries.
After an availability request you simply Point and Click elements of the display to view additional information. Some additional advantages regarding the availability are:
More results display for each search and follow-up entries are just a click away. Outbound & Inbound flights are viewable at same time.
All classes can be shown in an availability display.
For example: In an air availability request, you can simply click a booking code to sell air seats, or view important information such as airline decodes, aircraft details, routing information and more. To launch a Point &Click air availability display, you can use the entry you already know. Just preface your entries with a colon (:) or semi-colon (;).
Galileo Response:
Point and Click uses colours to define specific areas of the display. White: Non-clickable – Display only.
Blue: Clickable – More information available.
When it comes to classes in an Availability the following logic applies: White: Non-clickable – This class/type is closed
Yellow: Clickable – Available in this class/type Orange: Clickable – Waitlist only.
The extra information will be shown in grey.
In Point and Click, the entry bar is at the bottom. It is also easy to request an availability a day later or earlier. Just click the mouse on top of the button with a date. A new tab will be created, and you will be able to move through both availabilities. With a + it is possible to request the inbound and outbound flights with one entry:
Example:
A15JULAMSROM/KL+30JUL/KL Round trip request A15JULBRUFRA/LH+30JULMUCBRU/LH Open Jaw request
Tabs
Each time a new Point and Click request is done, a new tab is created. Tabs will display the format requested.
These tabs allow a user to go back to a display to review or take action on. In the case a format is used that does not have interactive capability; the tab will show “Terminal” indicating that the user is being returned a standard terminal window display. There will be no interaction available on this screen.
Users can choose to not create new tabs with a single entry or for all entries by un-checking the New Tab option in the bottom right hand corner of the screen.
Hide
If users want to return to Focalpoint, they may do so by clicking on the “Hide” button in the bottom right hand corner.
By choosing “Hide” this allows a user to return to the point and click functionality and have all previous tabs viewable.
Command Line
In Point and Click, there is a command line at the bottom of the page. You can continue to type commands here. There is no need to use the colon (:) or semi-colon (;).
TIMETABLE
H/TT
DIRECT FLIGHTS:
TT05SEPBRUNYC
RESPONSE:
A standard timetable will be shown for 4 weeks. Timetable Availability
A Availability from specified day in timetable on A10SEP Availability for 5 September
Availability Timetable
TT Timetable from specified day in availability on TT10SEP Timetable from 10 September on
Question:
Find the entry for a return timetable?
ENTRY
FLIGHT INFORMATION:
From availability TTLn (n = linenumber in availability) From booking file TTBn (n = linenumber in booking file) Flight information of a particular flight: TTBR76/29OCT
POINT AND CLICK:
The Timetable is not supported by Point & Click (no use of colon or semi-colon). When you are already working in Point & Click, the timetable screen is the same as in Focalpoint.
DISPLAY CONNECT POINT
To find flights from and to unusual airports the Display Connect Point entry can be used. For example, a passenger wants to fly from Brussels (BRU) to Tiruchirapally (TRZ). The entry is: DCPBRUTRZ
In this example it is possible to fly via MAA and then continue to TRZ or to fly via two connecting points.
FLIGHT FREQUENCY
It is also possible to retrieve all direct flights from and to a specific city. If you want to know the inbound or outbound flights from TRZ, use the entry DC*TRZ.
Tab behind the tabstop and fill-in an “I” for inbound or an “O” for outbound to retrieve the applicable carriers.
In the example below we entered an O after MAA. Galileo tells you there are two airlines (IC and IT) providing nonstop flights from TRZ to MAA. There are no direct flights.
FLIGHT FREQUENCY
If a passenger wants to travel to a specific city, but this city does not have an airport, it is always worth trying to find the closest airport via the Galileo Maps. For example: If a passenger wants to go to Valentigney in France your entry will be:
C*MAP/FRANCE-VVVV
The closest airports to this city are: Mulhouse (MLH) and Basel (BSL).
Cities are not stored for all countries.SELL AGREEMENTS
H/SELL
SELL AGREEMENTS
Airlines do have various Sell Agreements with Galileo. 1. Option Secured sell
2. Superguaranteed sell 3. Guaranteed Sell 4. Normal/Teletype sell 1. OPTION SECURED SELL
The guarantee indicator „O‟ will be used. Before finishing the PNR, the status code of the flight will be „HS‟. The seat will be booked immediately. Vendor Locator shown after finishing the PNR.
Before ET:
After ET:
Galileo takes an option on the booked flight. When the option is about to expire, Galileo sends an envelope in the status bar. Click in the envelope icon to display the message. You have another 5 minutes to finish your Booking file.
2. SUPERGUARANTEED SELL
The guarantee indicator „S‟ will be used. Before finishing the PNR, the status code of the flight will be „SS‟. The seat will be booked when you finish the PNR. This code is very rare.
Make sure you book in the link! 3. GUARANTEED SELL The guarantee indicator „G‟ will be used. Before finishing the PNR, the status code of the flight will be „SS‟. The seat will be booked when you finish the PNR. No Vendor Locator returned after End Transact! This code is very rare.
4. TELETYPE OR NORMAL SELL
After End Transact a telex is sent to the airline. The status is HK, but the vendor is permitted a maximum of 12 hours to confirm or decline the sale of the seat.
Before ET:
After ET: SUMMARY Before ET After ET Option secured HS O HK O* VL Superguaranteed SS S HK S* VL Guaranteed SS HK G Normal or teletype SS HK ! 12 hSELL
Maximum 9 seats in 1 booking file (more than 9 seats = group - see later)
SELL TYPES
1. SELL FROM AVAILABILITY
N1C3 = Need 1 seat in C class from line 3
N2Q4L5 = Need 2 seats in Q-class, line 4 and in L-class from line 5 (connecting flights). N3Y4* = Need 3 seats in Y class from line 4 and the connecting flights, also in Y class.
2. DIRECT SELL
NDL141M10FEBBRUJFKNN3 = Need 3 seats on flight:
DL 141 in M class on 10 Feb. from BRU to JFK
3. PASSIVE SELL
From availability : N1C3AK
Direct sell : NDL141M10FEBBRUJFKAK1 Statuscodes AK = passive - confirmed
AL = passive - waitlisted
4. SURFACE SEGMENT
5. OPEN SEGMENTS
NYYOPENY15OCTLISBRUNO1 (YY = Airline code)
Use the expiration date of the segment as it will be printed in the NVA box of the ticket
6. INTERACTIVE WAITLIST
Interactive waitlist directly will place names on an airline waitlist when applicable. This allows the agent to respond to the customer immediately regarding seat availability.
Sell from availability: N1Y1LL - N2Y1Y2LL
Direct sell: NAA89W10MARBRUORDLL1
LL is mandatory! Otherwise waitlist will NOT be accepted!To book: N1Z5LL
Some airlines will add a „W‟ behind the segment.
If LL is not added the response will be:Airlines, who have a Option Secured sell contract (O ) will return a Vendor Locator. The „W‟ will be changed into „W ‟.
If a carrier responds to the sell entry with message 0 AVAIL/WL CLOSED, there is no further action that can be taken.POINT AND CLICK:
In Point and Click a sell can be made with a single click. In this case, the outbound and inbound availability were requested with the entry A15MARBRUSTO/SN+30MAR/SN.
After clicking the correct class, Galileo will respond with an Air Sell Response.
If there is more then one traveler, you can indicate to sell multiple seats prior to clicking on the booking code. At the bottom of the page is the option for pax.
. By clicking on the down arrow- users can choose up to 9 pax.
CANCEL SEGMENTS
X1 = cancel segment 1
X1-3 = cancel segments 1 to 3
X1.3 = cancel segments 1 and 3
XA = cancel all air segments XI = cancel all itinerary
@1XK = cancel segment 1 – Passive Cancellation
CANCEL AND REBOOK
Both entries can be combined: X1+N1C2
X1+NDL141M15MAYBRUJFKNN1
@1/K Change booking class of segment 1 in K class. @2/18SEP Change departure date of segment 2 to18 September. @4/BA388 Change carrier and flight number of segment 4 into BA388
@5/3 Change number of seats of segment 5 to 3 (only possible before ET) @A/3 Change number of seats of all air segments to 3 (only possible before ET)
Some airlines do not support cancel & rebook!NAME FIELD
H/N.
Name field: 2 – 55 characters. Only 28 characters will be printed on the ticket. Always add the complete first name
BASIC INPUTS: N.SIMONE/NINAMRS N.VIS/KARELMR+N.DEBRUIN/JOOSTMR N.2DEWIT/LAURENSMR/SANDRAMRS CHILDREN N.COLLINS/RONELMISS*P-C03 DOB22MAY08 N.3KAYNAK/MOHAMEDMR/MOUSAMSTR*P-C09 DOB01APR02/AINURMISS*P-C06
Do not forger to add a space after the PTC code (C03), otherwise the passenger will bequoted as an adult. INFANTS
N.I/FORRESTER/HERALDMSTR*02SEP10 N.I/LEMON/ELLYMISS*01SEP09
N.I/2ROBERTSON/SORRELMISS*15AUG10/NICKLASMSTR*15AUG10
Upon entering an infant name, the following message to the airline(s) will be launched after ET:
OTHER PASSENGER TYPES
N.2SMIT/HANNAHMRS/DEBBYMRS*P-SRC67 N.DEBELE/FATIMAMRS*P-LBR
N.SCHELLHASE/LENAMISS*P-U11 Question:
Use Help Pages Find the entry for a list with Passenger Type Codes.
ENTRY
NAME CHANGE:
N.P1@JONSON/SUSANMRS
N.P2-3@2SCHMITZ/HENDRIKMRS/DIANAMRS
N.P4@COLLINS/RICARDOMSTR*P-C03 DOB22MAY07
After ET:Make sure you have the approval of the airlines concerned!
After airline‟s approval for name change, follow the procedure as stipulated in the What‟s News 17!Note : Name Changes are still possible after E-ticketing, but are not always allowed!
DELETE NAME: (prior to ET !) N.P1@
DISPLAY NAMES : *N
NAME REMARKS: (possible before and after ET, and are not part of the name) - Adding P- with the PTC will allow you to fare quote without PTC modifiers. - Are printed on ticket (att: length is limited!)
- Do not generate a message for the carriers!
- Are mandatory for children, infants, senior citizens, youths,...
- Are optional for adults : e.g. N.CAMPBELL/GORDONMR*CHAIRMAN SPAR INTL.
CHANGE OR ADD NAME REMARKS: N.P4@*P-C08 DOB23MAY03
DELETE NAME REMARK: N.P1@*
PHONE FIELD
H/PHONE or H/P.
First phone field has to hold the agency‟s phone number, as only the first phone number will be sent to the airline(s).
INPUTS:
P.T*020 5061421 GALILEO TRAVEL–BARBARA Travel Agent
As the Travel Agency phone field has to be repeated upon creation of every BF, you can use following shortcut : CM/+*BARBARA (a pkey for this entry is often activated!)P.H*020 967 4583 Home Phone, set city (this case: AMS)
P.ANRB*0032 2 2325040 IBM Business Phone, other city. P.PARA*0033 1 4561223 HILTON/ROOM 232 Accommodation, other city.
P.BRUE*JOHN--SMITH//HOTMAIL.COM Email Address, city code mandatory.
Use 2 slashes (//) to indicate an @, use 2 dashes (--) to indicate an underscore.
Alternatively, you can enter the email address in the MT. field, see chapter Email Addresses. You will also find here how to send an itinerary by email.DISPLAY RECORD: R CHANGE: P.2@H*020 9674583 AFTER 19H DELETE: P.4@ DISPLAY: *P
TICKETING FIELD
H/T.
INPUTS:
T.TAU/10FEB Set ticketing date at 10 February. The PNR will appear Or T.TAU/10FEB*FREE TEXT on Queue 10 on the set date.
T.T* No fixed ticketing date or ticket to be issued immediately
CHANGE:
T. @TAU/15FEB Change Ticketing Field to fix ticketing date on 15FEB
DISPLAY RECORD: R
The error message SINGLE ITEM FIELD tells you that you have already entered a Ticketing Field into the Booking. Only one Ticketing Field can be added per Booking File.RECEIVED
H/R.
After creation and after every change of the booking file, you have to `sign` to leave a trace of: - Who asked to create or change the BF.
- Who created or changed the BF.
After ET this information goes to the history of the booking file.
INPUTS: R.LV
R.SECRETARY.MARINA/FD CHANGE:
R. @GK Change Received Field to GK.
DISPLAY RECORD: R
The error message SINGLE ITEM FIELD tells you that you have already entered a Received Field into the Booking. Only one Received Field can be added per Booking File.END TRANSACTION
A Galileo PNR („reservation code‟) will be added to the Booking File after the first closure. - All five mandatory elements need to be added to the Booking.
- This PNR will always remain the same, even if you change the Booking.
INPUTS:
E End
Closes the BF (i.e.: saves the data in the BF) and deactivates the BF. RESPONSE:
ER End and Retrieve
Closes the BF and reactivates it. The BF will be redisplayed with the Galileo booking file number (Galileo Record Locator) in the upper left corner
EM End and Mail
Closes the BF (i.e.: saves the data in the BF), deactivates the BF and will mail the Itinerary to the ALL email-address in the Phone field of the itinerary.
ERM End, Retrieve and Mail.
Sent receipt:At the time of the send e-mail entry, the booking file will be updated with a notepad line:
As soon as the e-mail has arrived at the addressee, this Notepad line will be moved into the history of the Booking File.
Please be aware that the sender of this e-mail is Viewtrip. Your customer cannot reply on this mail as it concerns an unattended mailbox. If your customer replies anyhow, Galileo will generate an e-mail referring the customer to his travel agent.
IGNORE
I Ignore
New BF (not yet closed): Everything will be cancelled.
Retrieved BF (closed BF): The booking file will be deactivated. Retrieved and modified BF: The modification(s) will be cancelled
IR Ignore and Retrieve
New BF (not yet closed): Everything will be cancelled
Retrieved BF (closed BF): Refresh status of the Booking File (awaiting VL)
Deactivates last modification(s) and redisplays original BF.
BOOKING FILE RETRIEVAL
INPUTS:
*QZ3BCD Retrieve BF by record locator. *- WILSON Retrieve BF by name.
*n (n=name number) Select a particular PNR from the name list. *L Redisplay name list.
*12FEB-WILSON Retrieve BF by date of departure and passenger name **B-WILSON Retrieve BF with same name for all Branch agencies.
BOOKING FILE IN POINT AND CLICK
A Booking File can also be shown in Point and Click. If the reservation has been created in Focalpoint it is possible to switch to Point and Click using :*R or ;*R. When the reservation has been in Point and Click, just use The *R entry to display the record.
Galileo will respond with an interactive display. The following colour logic applies to the Fare screen: White: For display purposes only. Non-clickable.
Blue: Specific additional information is available. Blue items are clickable.
Yellow: By clicking the yellow segment number a car or hotel availability can be requested. .
IR will not bring back an interactive dialog. Users must do a *R in the Point and Click environment to have the interactive Booking File.BOOKING FILE IN VIEWTRIP
It is always possible to retrieve the latest reservation data on the internet. If an email has been send from Galileo, the client will receive a „link‟ to Viewtrip. It is also possible to start up Viewtrip and add the passenger name and PNR manually. The website is: WWW.VIEWTRIP.COMAfter clicking Sign In the journey for the traveler will be shown. Part has been shown below.
PRICES IN VIEWTRIP
You may use the following entries in a PNR to vary the information displayed in a Viewtrip record. NP.VIEWTRIPNET - Suppresses fare information
NP.VIEWTRIPITIN - Suppresses all fare information, endorsements and forms of payment.
Removing the fare information from the Viewtrip eticket receipt could mean it is not recognized as an official eticket receipt by some airlines or airports. It is the Travel Agency‟s responsibility to ensure the traveler has an e-ticket which is valid for the journey.NP.VIEWTRIPWARSAW - Causes the Booking File record to display the Warsaw convention text in the Viewtrip record.
Answer 655
Online Check-In
For multiple airlines Viewtrip will show a link in the air segment when the Online Check-In (OLCI) becomes available, normally 24 hours prior to departure.
The link will take the traveler to the airline OLCI page, and pre-populate the required fields with the information needed to check-in, providing a seamless integration between itinerary and check-in. Current OLCI participants:
Air Canada (AC) British Airways (BA) BMI (BD)
Delta Air Lines (DL) Flybe (BE)
Frontier (F9) Gulf Air (GF) LAN Airlines (LA) Midwest (YX)
Royal Brunei Airlines (BI) Royal Jordanian (RJ) Swiss (LX)
Turkish Airlines (TK)
Ukraine International Airlines (PS) United (UA)
Virgin America (VX) Virgin Atlantic (VS)
OPTIONAL FIELDS
With the Optional Fields you can add lots of extra information to the PNR. This will help you to work orderly and to categorize information.
Notepad NP. Notes for internal use. Review Booking File RB. Your „Agenda‟.
Email addresses MF./MT./MC. Email addresses.
Mileage Membership M. Frequent Flyer Information. Servicing Request RQ. Segment registration. Form of Payment F. How will the ticket be paid?
Service Information SI. Special Service Requests: e.g. special meals. Service Information about a passenger. Vendor Remarks V. Normally incoming messages from an airline. Seats S. Reservations or requests for specific seats.
NOTEPAD
H/NP.
Maximum 999 lines, maximum 87 characters per line. Stores agent info in the BF.
Is not sent to the airlines. Is not sent to the history.
Is not printed on the client's itinerary.
INPUTS:
Standard Notepad: Remark that can be seen by any agent who can open the PNR. NP.CLIENT WILL RECONFIRM BEFORE 13MAY
Confidential Notepad: Only the owning agent can view this Notepad. NP.C**ATTN CLIENT IS TRAVELLING WITH MISTRESS
History Notepad: Notepad that will remain in the History of a PNR, even if cancelled. NP.H**PASSENGER INFORMED ABOUT VISA
Hide fares from Viewtrip The entry below will hide the fares on Viewtrip.com. See also the chapter on Viewtrip.com
NP.VIEWTRIPNET Display Notepad: *NP or *R
CHANGE:
NP.1@CLIENT WILL RECONFIRM BEFORE 14 MAY 1600H DELETE:
NP.3@ Cancel Notepad 3.
NP.3.5@ Cancel Notepad 3 and 5.
REVIEW BOOKING FILE FIELD
H/RB.
This field will drop the booking file onto a (specific) queue on a specific date. Free text may be added to clarify the reason for the booking file dropping onto queue. (for Queues, see later)
INPUTS:
RB.1500*Check Waitlist Today at 1500h on Queue 12. RB.21JAN*Send Invoice On 21 January on Queue 12. RB.28JAN/Q50*Check Payment On 28 January on Queue 50. RB.21FEB/1300/Q29*Book seats On 21 February at 1300h on Q29. RB.18NOV/1300*See Notepad On 18 November at 1300h on Q12.
RB.XX0/24SEP/1500/Q26*See Notepad On 24 September at 1500h this PNR will be placed on Queue 26 of agent XX0.
A bridge between your agency and agent XX0 is necessary Display Review Booking:* RB or *R:
CHANGE:
RB.1@19JAN*Group deadline. Change Review Booking 1 RB.2@25FEB/1630/Q29*See Notepad Change Review Booking 2
DELETE:
EMAIL ADDRESSES
H/EMAIL
MAIL FROM : [email protected] MAIL TO : [email protected] [email protected] MAIL COMMENTS:MC.1@ ELECTRONIC RECEIPT ON WWW.VIEWTRIP.COM MC.2@ VIP MEETING AT BRUSSELS AIRPORT IN HALL 2 Display RECORD:
*R:
*EM
SEND ITINERARY
EM Finish PNR and send to 1st e-mail address. EMALL Finish PNR and send to all e-mail addresses.
EM2 Finish PNR and send to 2nd e-mail address. EM1-3.5 Finish PNR and send to 1st- 3rd and 5th e-mail address. ERM Finish and Retrieve PNR and send to 1st e-mail address. ERMALL Finish and Retrieve PNR and send to all e-mail addresses.
Sent receipt:At the time of the send e-mail entry, the booking file will be updated with a Notepad line:
When the e-mail has arrived at the addressee, this Notepad line will be moved into the history of the Booking File.
MILEAGE MEMBERSHIP
H/M.
This field will send the Frequent Flyer card number to the airline. INPUTS:
M.BA3951969266 Frequent Flyer number added, only one passenger in PNR. M.P2/LH123456789102 Frequent Flyer number added, passenger selected.
M.P1/VG3951969266-SN10992472 Multiple cards added for passenger 1. How do I add a gold level frequent flyer card into a booking?
Answer 1607
Explanation: Format:
Add UA mileage membership number for passenger 2, indicating tier level Gold.
M.P2/UA123456A*-G
Add LH mileage membership number for passenger 3, cross accrual with BD, indicating tier level Executive.
M.P3/LH654321/BD*-E
Display RECORD: *R
*MM
CROSS ACCRUAL:
M*LH Participating Carriers in LH Mileage Membership Scheme.
CHANGE:
Not possible. Delete first and create correct membership field. DELETE:
M.@ M.P2@ M.KL@
INTERACTIVE FREQUENT FLYER VERIFICATION
Currently, an agency enters a passenger‟s Frequent Flyer number into the Booking File Mileage Membership field, which is sent to the airline after end transaction. If the Frequent Flyer name and number in the Booking File does not match the name and number in the airline‟s Frequent Flyer database, the passenger will not receive mileage credit. This can cause customer service issues during and after the passenger‟s travel.
This product will allow the airline to interactively validate that the Frequent Flyer number is valid for the passenger before the number is entered into the Booking File and sent to the airline in the booking message. This will ensure the passenger will always receive mileage credit for the flights, and will eliminate associated passenger service issues.
The first participant is Lufthansa Airlines (LH). 1. Enter Frequent Flyer Number into Booking File
When the Frequent Flyer number is entered into the Mileage Membership field, Galileo will send an interactive request to LH to verify the name and number match.
Current entry
>M.P1/LH992003021268879
2. Frequent Flyer Name or Number Do Not Match
If the airline advises the name and/or Frequent Flyer number do not match, the number will not be added into the Booking File. Instead, the following error response will be displayed:
SERVICING REQUEST
A CRS takes only ticketed segments into consideration when calculating your agency‟s segments turnover. When a ticket is not printed by Galileo, you must provide the ticket number.
It may occur that the ticket is issued by another CRS.
In those cases, the ticket number needs to be entered manually by :
RQ.TKI
INPUTS:
RQ.P1S1/TKI/ZZ*99912345678903 Registers a ticket number for passenger 1 for segment 1 for carrier ZZ with ticket number 99912345678903. RQ.P1S1-2/TKI/SK*11799005678903 Registers a ticket number for passenger 1 for segments 1
to 2 for carrier SK with ticket number 11799005678903. RQ.P2S2.3/TKI/ZZ*99912345678914 Registers a ticket number for passenger 2 for segments 2
and 3 for carrier ZZ with ticket number 99912345678914. RQ.P1S1-8/TKI/ZZ*99912345678903 Entry for conjunction tickets, only the 1st ticket number
must be entered.
Display Record: *R:
Display SERVICING REQUEST: *RQ :
FORM OF PAYMENT
H/F.
INPUTS:
F.S Cash.
F.INVfree text Invoice (free text can be invoice number).
F.INVOICE Invoice.
F.AX373911000000000/D0612 Credit Card incl. expiry date.
F.AX373911000000000/D1012/A1254 Credit Card incl. expiry date and authorization code. F.AX373911000000000/D1012/C18254 Credit Card incl. expiry date and reservation code (max 42
characters)
F.MSfree text Miscellaneous, free text with max 99 characters.
F.NONREF Restrictions on the refund.
Display RECORD: *R CHANGE: F.@INV25631 F.@5413289036902584/D0912/A0025 DELETE: F.@
The error message SINGLE ITEM FIELD tells you that you have already entered a Form of Payment Field into the Booking. Only one Form of Payment Field can be added per Booking File.SERVICE INFORMATION & VENDOR REMARKS
H/SI & H/V.
INTRODUCTION
The optional fields Service Information (SI.) and Vendor Remarks (V.) allow you to send messages to the airlines. To optimize the handling of your message, it is important to select the correct field for each type of message.
There are 2 different types of Service Information: Special Service Requirement (SSR) and Other Service Information (OSI).
SSR: must be used to send servicing requests which require action. However, the only services you are allowed to request by means of an SSR are those that are described by SSR AIRIMP codes.
OSI: is used to store additional information, which does not require action to be taken by the airlines.
Vendor Remarks are used to request services (other than SSR‟s) and send messages that require action to be taken by the airlines. Airlines often send Vendor Remarks to inform travel agents about ticketing dates.
More details on each field can be found on the next pages.
SERVICE INFORMATION
SSR OSI
Service Request Service Information
VENDOR REMARKS
On Queue in Airline system. Added to the BF in Airline system. On Queue in Airline system.
Demands a reply from the airline. Mainly used:
- to provide info upon specific request of the airline (e.g. ticket numbers)
- to provide additional info on an SSR request (e.g. UMNR addresses).
- Cross referencing of tickets.
Does NOT demand a reply from the airline.
Subjects are restricted to SSR-codes.
Free text. Free text.
SSR - SPECIAL SERVICE REQUIREMENT
H/SSR, H/MEAL, H/ASSC
Statuscodes: NN PN KK HK. Response from airline is mandatory in Q25! Passenger and segment related.
When a passenger or segment is changed/deleted/divided, the relevant SSR is automatically cancelled/divided
Also add an SSR for a child.
INPUTS:
SI.VGML
SI.P1S2-3/VGML SI.P2/SPML*NO EGGS SI.P2/CHLD*12JAN02
Display SERVICE INFORMATION: *SI or *SR:
Question:
Find a list of all SSR codes.
CHANGE:
First delete the incorrect SSR and add the correct SSR afterwards.
In case of booking other flights Galileo will request the same services for these new flights. To change or add additional text:
SI.SPML@*NO SALT This will cancel and rebook the SSR and add the new free text. UPDATE STATUS CODES
SI.P1S3/INFT@HK KK for passenger 1, segment 3 will be changed to HK.
@ALL Converts all KK‟s into HK and deletes all UN/UC (except : INFT)
CANCEL:
UMNR
-
Unaccompanied minor
For an UMNR extra information needs to be added to the PNR.
1/ SI.UMNR*UM05
2/ SI.YY*passenger information (name, age, sex and language details). SI.YY*contact destination (name, address, phone).
SI.YY*contact return (name, address, phone).
It is advisable to contact the airline in case of an UMNR.TKNM
-
Manual ticket notification
-
See GC*200/5
!!!
Many carriers ask to receive ticket numbers to make sure the booking is a definitive sell.
1. Airlines having a bilateral agreement with Galileo Benelux.
Ticket numbers will automatically be sent to these airlines upon ticketing in Galileo. TKNA – paper ticket.
TKNE – electronic ticket
Tickets issued outside the Galileo system need to be sent manually by the agent to the airlines.
Use the input GC*200/5/YY (YY must be replaced by the airline code) to check whether an SSR or OSI input is required:
TKNA or TKNE disappears after a status code change of the segment (e.g. time change TK). A TKNM must be entered for that particular segment, else the airline might cancel (HX) the segment by lack of ticketing information!
SSR carriers: SI.P1S1-5/TKNM*05712345675006 per passenger.
14 numbers per ticket: carrier number/ticket number/check digit. OSI carriers: SI.KM*TKNM 64312345675006-ZAAL/ANDREWMR
When modifying a segment that results in a ticket reissue, the ticket info will be modified automatically
2. Airlines NOT having a bilateral agreement with Galileo Belgium Airlines not in the list in GC*200/5.
APIS
-
Advanced Passenger Information.
Some destinations request Advanced Passenger Information of the passenger. At the moment (October 2010) the countries below will request (in the near future) the APIS information. The list is not complete and more countries will be added in the future.
Antigua, Australia, Barbados, Bermuda, Canada, China (except Hong Kong), Cuba, Dominican Republic, Grenada, Guyana, India, Iran, Jamaica, Japan, Korea, Mexico, New Zealand, South-Africa, Spain, St. Kitts and Nevis, St Vincent and the Grenadines, Syria, Thailand, Trinidad and Tobago, United Arab Emirates, United Kingdom, United States (besides the ESTA and Secure Flight Procedure) and Yemen.
If the information is added at the time of the booking it can save the passenger a lot of time during check-in. Normally only the DOCS are mandatory, but other information might be requested. Some Examples:
Passport Information:
SI.P1/DOCS*P/GB/S12345678/GB/12JUL66/M/23OCT14/SMITH/JOHN/RICHARD
Passenger 1 has a passport issued in GB, number S12345678. He has the British nationality, his Date of Birth is 12 July 1966, he is male and his passport expires on 23 October 2014.
M = Male MI = Male Infant F = Female FI = Female Infant Visa Information:
SI.P1S1/DOCO*PARIS FR/V/12345123/LONDON GB/14MAR11/US
Passenger 1 is born in Paris and has a Visa 12345123 issued in London on 14 March 2011, valid for the USA.
Residence or Destination Information.
SI.P1S1/DOCA*D/US/234B VANESS/SAN FRANCISCO/CA/11718
The destination address for passenger 1 is in the USA. CA stands for California. 11718 is the Postal Code. The destination address is required for the USA.
.
Secure Flight
-
For USA only
nn
Since 1 November 2010 Secure Flight requirements are applicable to journeys to, from, via or over the United States. Although only applicable to the USA, it is recommended to add this information on all journeys.
The objective of Secure Flight is:
Identify known and suspected terrorists
Prevent individuals on the No Fly List from boarding an aircraft
Subject individuals on the Selectee List to enhanced screening to determine if they are permitted to board an aircraft
Facilitate passenger air travel Protect individuals' privacy
Secure Flight airlines are required to collect the following Secure Flight Passenger Data (SFPD): Name as it appears on government-issued I.D. when traveling
Date of Birth Gender
Redress Number (if available)
The information needs to be collected 72 hours before the scheduled time of flight departure. Names provided via Secure Flight will be compared with a name list with suspected persons.
A Redress Number is a 7-digit number that can be requested in case of unjustified suspicion of a passenger. It will help to prevent future misidentification. For more information on the redress process, visit www.dhs.gov/trip.Since the Secure Flight concept is combined with the APIS concept, the entries are the same, but must be provided at the latest 72 hours before departure (except when the booking was made on a shorter notice). The minimum entry for Secure Flight is:
SI.P1/DOCS*////27OCT67/M//VANDERHEUVEL/MARCO/LODEWIJK MARIA The entry to add a redress number is:
SI.P1/DOCO*BRUSSELS BE/R/1568763/BRUSSELS BE/01NOV10/US
Passenger 1, born in Brussels has Redress Number 1568763 registered in Brussels on 01nov 2010.
If the mandatory information is not added, the agent might not be able to issue the ticket or thepassenger is not admitted to the flight. Also fines are possible.
OSI - OTHER SUPPLEMENTARY INFORMATION
Additional info to the vendor which does not require immediate action of the airline. Free text.Carrier related.
When a passenger or segment is changed/deleted, the relevant OSI is not automatically deleted. INPUTS: SI.YY*CHILDREN ACCOMPAGNIED BY PARENTS IN PNR J235KZ
SI.LH*CORPLH 12345C SI.SN*PIN-QGBE15900 Display SERVICE INFORMATION: *SI or *SO:
CHANGE:
SI.2@LH*
CORPLH 13445C
DELETE:
SI.1@
SI.1-3@
Some airlines request mobile and/or email contacts in the OSI field, eg. China Airlines. To add these enter:SI.CI*CTCM AMS 31 – 6 12345678 MR SIMONS SI.CI*CTCE C.WOUD//UPCMAIL.NL
VENDOR REMARKS
Are used to request actions from airlines for which SSR‟s are not available. Are used by airlines to request actions from agents, e.g. ticketing time limits.
Free text, but vendors often use airimp codes: see GC*200/7 for a list of these codes. Carrier related.
INPUTS:
V.AAZ*PLSE PROVIDE SEATING NEXT TO EACH OTHER V.ALH*PLSE CFRM LH402/13MAY...TKS AND BRGDS Display VENDOR REMARKS:
*VR
VO = Vendor Remarks Outgoing VI = Vendor Remarks Incoming
CHANGE:
An outgoing VR may only be changed before ET!
V.1@AAZ* PLSE CFRM WAITLISTED AZ403/13MAY PAX IS FQTV TKS AND BRGDS
Display OUTGOING VENDOR REMARKS: *VO
DELETE:
An outgoing VR may be deleted at any time, but no cancellation message is transmitted to the applicable vendor. The VR is simply removed from the BF, but can still be traced in the history. V.1@
SEATS
H/SEAT
Advance seat reservation is available on all carriers. Advance seating policy differs per airline.
On confirmed flights only.
When a passenger or segment is changed/deleted/divided, the relevant seat is automatically cancelled/divided.
SPECIFIC SELL GENERIC SELL
Specific seat number from seat availability map, e.g. seat 11A.
Carriers who offer specific sell: GC*200/6.
Request a seat with specific characteristics, e.g. NA (Non-smoking aisle seat)
Offered by all carriers 1 to 3 months prior to departure.
HOW TO BOOK:
Seat Availability map: SA*S1 Seat Characteristics: SC*12A Return to map: SA* S.S1/10A S.P1.2S2/10A.C S.P3.4S3/10A/11A HOW TO BOOK: S.N S.NA S.P1S2/NA S.P1.3S3-4/NW S.P1/NW S.P2/NA NN PN KK HK 24A 24A 24A 24A HS HK
@ = conditional seat.
Update status codes: @ALL
NN PN KK HK 24A 24A HS HK
SEAT AVAILABILITY MAP
SEAT CHARACTERISTICS SC*17D
Display SEAT DATA: *SD
The status code HS is applicable for airlines with interactive seating. The seat will be confirmed at time of booking (before ET).
The status code NN is applicable for all other airlines. After ET, a seating request will be send to the airline.
Seat Change : S.S2@43A
Status Changes:
@ALL All KK`s will be converted into HK. All PN`s will stay PN.
All HK`s will stay HK. CANCEL:
S.@ S.P2S2@
VIEWPOINT :
Right-click the first flight and select “seat Map”.
ITINERARY REMARKS
H/ITRM
1. UNASSOCIATED ITINERARY REMARKS
These are general remarks, which are related to the whole itinerary. They are printed at the bottom of the itinerary.
They can also be seen in WWW.VIEWTRIP.COM
These remarks can be programmed in the DYO (Ask your account manager). INPUTS:
RI.free text E.g.: RI.WE WISH YOU A PLEASANT TRIP
2. ASSOCIATED ITINERARY REMARKS
These are remarks, which are related to a specific segment. They are printed after that specific segment on the itinerary. They can also be seen in WWW.VIEWTRIP.COM
INPUTS:
RI.S2*free text E.g.: RI.S1*CHECK IN 90 MIN BEFORE DEPARTURE
Display ITINERARY REMARKS: *RI
CHANGE: RI.1@free text
STATUS CODES
H/STATUS
For explanation of the Status Codes see also: www.benelux.travelportservices.com
BF (Action Codes) Retrieved BF (Passive Codes) Answer (Advice Codes) ACTION SS, HS NN (request) LL (WL) AK, AL HK PN HL AK, AL - NO UN HX TK KK UU or US UC NO UN KL UC NO UN TL NO - @1XK @1XK @1XK @1HK @1HK @1HL @1XK @1XK @1XK @1HK @1XK @1XK @1XK @1HL @1XK
@ALL will action all advice codes in the booking file (except INFT) : KK/KL/TK HK
UU/TL HL
SS Action Sell (sold within this transaction)
NN Action Need request
HS Action Have sold - inventory adjusted
AK Status Confirmed outside Galileo system. No message sent when cancelled
HK Status Holds confirmed
HL Status Holds waitlisted
HN Status Have requested
PN Status Pending need - awaiting confirmation
UC Advice Unable - segment closed
UN Advice Unable - vendor cannot supply service
US Advice Unable to sell-vendor cannot accept request, have waitlisted
UU Advice Unable - vendor cannot confirm, have waitlisted
HX Advice Have cancelled (By Airline)
KK Advice Confirming booking
KL Advice Confirming from waitlist
NO Advice No action taken (No Inventory held)
TK Advice Holds confirmed; advise client of new timings
TL Advice Waitlisted; advise client of new timings
