Learner Support Services
Division Meeting
AGENDA
9:30 a.m.- State of the Division
9:45 a.m.- LSS Accomplishments
10:30 a.m.-
BREAK
10:45 a.m.- Town Hall Feedback and Next Steps
11:00 a.m.- LSS Upcoming Initiatives
11:15 a.m.- Review of FY18-FY20 Goals
11:30 a.m.- Goal Planning Steps
State of the Division
•
Welcome
•
Middle States Follow-up
•
Facilities Master Plan
•
Strategic Plan
•
Strategic Enrollment Management
•
FY16 Budget
CELEBRATE!
• Identity and Access Management • Infrastructure Upgrades
• Citrix/Remote Access Upgrade • Webchat • Office365 • BitLocker • Bios Password • e-Catalog • Curriculog • Inventory • Audit • ACA • FLH • MHEC Reporting • E-check • W2s & 1099s • 1098Ts • Term Extension • PA Program • Background Check • Maxient • CMS (New) • Webchat • AACC homepage • Mobile app
• Digital Annual Report • President’s video messages • Walmart Brighter Futures video • Cyber Security Awareness month • Sharepoint 2013 upgrade (in-progress) • HEAT
• ImageNow
• FY14 EOY PC Deployment • FY15 PC Deployment
• FY 15 Smart Room Replacement
• Comevo Online Orientation – goes live June 1 • Violence Against Women Act program initiatives • Student Government Association (name change,
pep rallies, Spirit Week, etc.)
• National reaccreditation through NAEYC • New marketing efforts increased enrollment for
FY15
• Early childhood environmental rating by outside
evaluator rated excellent
• Implemented a customer service training
• Implemented an Inventory Tracking System • Improved hiring practice – diversity embedded in
position descriptions
• Increased use of Smarthinking
• College Reading and Learning Association (CRLA)
certification program is fully operational
• New Tutoring Office Administrative Handbook • Produced four 3-minute web-based (closed
caption) videos on CARS services
• Finalized reorganization of CARS
• In partnership with Athletics, established best
practices for advising student athletes
• Establishment of Collegiate Recovery Center (only
CC in the country to have one)
• Implementation of blood pressure screening and
education program
• Obtained ETS approval for AMIL site to administer
PRAXIS for TEACH Institute
• Completed staff training for assistive technology • Completed staff training for new ACCUPLACER
platform
• Student-Athlete academic strategies • Mascot implementation
• Community outreach
• Collaborate with AACC transition advisors (Meade
and North County High Schools)
• Inclusion – extension of services at AMIL for
Hispanic and Military/Veteran students
• Increased retention of SASP students – FYE, 81.1%
(fall to spring) and 64.5% (fall to fall)
• Implemented Maxient online Incident Reporting
system
• Revised Student Conduct Policy
• Created an Incident Reporting Webpage • Data& Donuts
• Annual Institutional Assessment Reports • Data Warehouse
• Met MHEC Changes & Requirements • Institution Surveys
• Ensure college transcripts are received before
financial aid is disbursed.
• Outsource the management of delinquent
borrowers
• Enhanced scholarship communications • Streamline the scholarship awarding process • Enhance communications for student exit
counseling
• Created monitoring of Unusual Enrollment History. • Successful audit of VA programs.
• Capture graduating students using VA benefits • Implement process that tracks SAP evaluations • Created scholarship Thank You note requirement • Alignment of the Residency for Tuition purposed
with the Choice Act
• Converted college catalog into a digital format • Develop a “Military Friendly” tuition rate
• alignment of programs of study to the standards in
SB 740
• Graduated largest class in history • Graduated students as a result of reverse • Staffed college-wide registration blitz
• Ran pilot Personal Registration Day (PRD) at night
in high school.
• Upgraded Recruiter online application system to
version 3.7.1
• Pilot Personal Registration Day (PRD) at night at
Northeast High School
• Established college readiness partnership with
Maryland University System
• Established Early College Access Program (ECAP)
with four private high schools
• Piloted a Chat Now functionality • Transitioned to new ACD phone system • Staffed two additional area associates
