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Table of Contents

SECTION 1: Introduction ... 3

Welcome to Indiana University (IU) Health ... 4

Milestones in IU Health’s History ... 6

Standards of Service ... 10

Communication, Quality, ... 10

Professionalism and Environment ... 10

These Standards of Service Are One Expression of This Commitment ... 10

Human Resources Philosophy ... 12

Contribution Management ... 12

Just Culture ... 13

What Makes IU Health a Great Place to Work ... 14

SECTION 2: Employee Services ... 15

Barber/Beauty Shops ... 16

Indiana University Hospital ... 16

Communications ... 16

E-mail ... 16

Guidelines for Sending an IU Health–wide Message .. 16

Guidelines for General E-mail ... 17

Messages and Use ... 17

Guidelines for Social Networking ... 17

Intranet—Pulse ... 17

Internet ... 17

Mail Services ... 18

Pagers and BlackBerrys ... 18

Telephone Prefixes ... 18 Learning Opportunities ... 19 Certificate Programs ... 19 Employee Education, ... 19 Development, and ... 19 Organizational Learning ... 19 Department ... 19 Degree-Granting Programs ... 20 eLMS ... 20 Learning Solutions ... 20

Employee Assistance Program ... 21

What EAP Provides ... 21

Donated Paid Time Off (PTO) ... 21

IU Health Critical Incident Response Team (IUHCIRT) and EAP ... 21

Worker’s Compensation ... 22

Worker’s Compensation Employee Incident/Exposure Reporting Procedure ... 22

Team Member Discounts ... 23

Team Member Recognition Program ... 23

Escort Service ... 23

Lost and Found ... 23

IU Health Employee... 23

Fitness Centers ... 23

Mission ... 23

Programs and Services ... 23

Healthy Results, IU Health’s Employee Wellness Program ... 24

OASIS Program ... 24

No Place Like Home ... 24

Medical Library ... 24

Miscellaneous Services ... 25

Money Services ... 25

Automated Teller Machines ... 25

Credit Unions... 25

Paycheck Options ... 26

2014 Indiana University Health Schedule of Pay Periods, Pay Dates, Holidays and Deductions ... 27

What Does MY Pay Mean? ... 28

Additional Wages ... 28

Time and Attendance Entry ... 29

Process for Recording Time ... 29

Places to Eat ... 30

IU/Riley ... 30

Methodist ... 31

Places to Stay ... 31

Ronald McDonald House ... 31

Safety and Security ... 31

IU Health Emergency Reference Information ... 31

Shopping ... 32

IU/Riley Campus ... 32

Methodist Campus ... 32

Parking ... 32

IU/Riley Campus ... 32

Permit Designations and Eligibility ... 33

Methodist Campus ... 34

Transportation ... 34

Team Members Who Drive to Other Campuses for an Assignment or Meeting ... 34

Physician Parking ... 34

Pre-Tax Payment of Parking Fees ... 35

Metro Buses ... 35

Volunteering ... 35

Lactation Services for New Mothers ... 35

Day Nursery ... 36

SECTION 3: Commitment to Our Employees ... 37

Alcohol- and Drug-Free ... 38

Workplace Statement ... 38

Conflict of Interest ... 38

Domestic Violence Statement... 38

Equal Employment Opportunity Statement ... 39

Background Investigation and Full Disclosure Statement ... 39

Harassment and Workplace Violence Prevention Statement ... 39

Harassment ... 39

Threatening Behavior ... 39

Workplace Violence ... 39

Sexual Harassment Statement ... 40

Payroll Policy Statement ... 40

Confidentiality of Patient Information ... 40

Deficit Reduction Act of 2005 Mandatory Disclosures ... 40

The False Claims Act ... 40

Administrative Remedies ... 41

SECTION 4: Summaries of Employee Policies ... 44

Contents of Indiana University Health Team Member Handbook ... 45

Attendance Management ... 46

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Bereavement Leave ... 47

Corrective Action/Performance Improvement ... 47

Disability Accommodation ... 48

Americans with Disabilities ActTitle I— Employment ... 48

Leave of Absence (LOA) Medical and Discretionary ... 48

Benefits while on a Medical Leave of Absence (MLOA) and/or Discretionary Leave of Absence (DLOA) ... 49

To Request a MLOA - Medical Leave of Absence ... 49

To Request a DLOA -Discretionary Leave of Absence ... 49

Corrective Action/Return to Work Process/Job Change ... 49

Returning from a Medical or Discretionary Leave ... 50

Family and Medical Leave Act (FMLA) and Domestic Partner Leave (DPL)... 50

Paid Time Off (PTO) ... 53

PTO Accrual: Nonexempt Staff ... 54

PTO Accrual: Exempt Staff ... 54

PTO Plan Features ... 54

Personal Cell Phone/Electronic Device Usage... 55

Section 5: Employee Benefits ... 56

General Information ... 57

Part I • Insured Benefits • The Health Plans ... 58

Important Changes for 1/1/2014 ... 58

Important Information for All Health Plans ... 58

Change in Coverage/Change in Family Status ... 60

Important Information for Medical, Dental and/or Vision Plans ... 61

Adoption Assistance Program ... 64

Dental Insurance ... 65

Your Benefit ... 65

Plan Highlights ... 65

Delta Dental Plan Comparison Chart ... 68

Delta Dental Rates ... 69

Detailed Summary of Delta Dental Plan... 70

Coordination of Benefits ... 70

Benefit Accumulation Period ... 71

Right to Receive and Release Necessary Information .. 71

Facility of Payment ... 71

Right to Recover Overpayments ... 71

Subrogation and Right of Reimbursement ... 71

Obtaining and Releasing Information ... 72

Exclusions ... 72

Limitations ... 73

Disability Insurance ... 76

Short-Term Disability Insurance ... 76

Long-Term Disability Insurance ... 79

Flexible Spending Accounts ... 85

Your Benefit ... 85

Dependent Care Flexible Spending Account ... 85

Health Care Flexible Spending Account ... 85

Limited-Purpose Flexible Spending Account (if Enrolled in an HSA-Based Medical Plan) ... 86

Health Savings Account ... 88

Funding Your IU Health HSA ... 88

Life Insurance ... 90

Basic Life Insurance ... 90

Supplemental Life Insurance (Includes Accidental Death and Dismemberment [AD&D]) ... 91

Supplemental Life Insurance Rates ... 93

2014 SL Rates ... 93

Portability of Insurance ... 93

Other Basic/Supplemental Life Insurance Benefit Features ... 94

Dependent Life Insurance ... 95

Other Dependent Life Insurance Benefit Features ... 96

Dependent Life Insurance Rates ... 97

Medical Insurance ... 98

IU Health Plans ... 98

2014 Medical Insurance Rates ... 104

IU Pharmacy Co-pay Chart ... 105

Detailed Summaries of Health Plans* ... 106

How They Work ... 106

Traditional PPO Plan and Health Savings Account (HSA) ... 106

Medical Plan(s) ... 106

Medical Benefits ... 108

Specific Plan Benefits ... 110

Traditional PPO Plan ... 110

IU Pharmacy Co-pay Chart for Traditional PPO Plan ... 115

HSA Medical Plan and HSA Medical Saver Plan ... 117

IU Pharmacy Co-pay Chart for HSA Plans ... 124

Medical Exclusions ... 125

Coordination of Benefits ... 126

Pre-Tax Payment of Premiums Plan ... 129

Your Benefit ... 129

Vision Insurance ... 131

Your Benefit ... 131

How to File a Claim ... 131

UnitedHealthcare Vision Plan Comparison Chart/Rates ... 132

Voluntary Accident Insurance ... 134

Voluntary Accident Insurance Rates... 137

Part II • Benefit Communications • Benefit Changes ... 138

Claims Procedures/Appeals ... 138

Part III • COBRA and ERISA ... 140

COBRA ... 140

2014 COBRA Rates (Monthly) ... 142

Employee Retirement Income ... 143

Security Act (ERISA) ... 143

Information ... 143

Part IV • Retirement Plan ... 146

IU Health 401(k) Savings Plan A ... 146

SECTION 6: Employee Forms ... 152

Responsibility Statement and Data Stewardship Agreement ... 157

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IN TRO D U C TI O N

Section 1

Introduction

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4

Welcome to Indiana University (IU) Health

Thank you for choosing to join the Indiana University (IU) Health team. We take seriously our mission of improving the health of our patients and community through innovation and excellence in care, education, research and service. We are dedicated to providing preeminent patient care and to assuring our patients, their families and referring physicians that Indiana University Health is the right choice when choice matters most.

You will find that we talk about, act on and encourage all team members to embrace the IU Health mission, vision and values. We also ask each team member to set his or her own personal standard of preeminence. This commitment to excellence is why IU Health is known for having the best hospitals and team members, and for providing the best patient care. The IU Health academic health center has been included on the prestigious U.S.News & World Report Best Hospitals list for the past two years, and has been certified twice as a Magnet hospital system.

Each day, we have the opportunity to positively influence the lives of our patients, their families and those who live in the communities we serve. It takes the compassion and expertise of every team member to provide the standard of care our patients have come to expect from IU Health. Your dedication, hard work and commitment to patient care and customer service enable us to fulfill the healthcare needs of our patients.

This handbook will provide you with the knowledge you need regarding Human Resources policies, benefits and services. Please keep this in a place that is easily accessible, as it contains answers to many questions you may have. For a complete review of policies, contact the Human Resources department or refer to the Human Resources Policy Manual, which is available from your manager or on our team member intranet, or Pulse.

Thank you for joining the IU Health team. We look forward to living the IU Health mission, vision and values with you while continuing our journey to preeminence.

Sincerely,

Daniel F. Evans, Jr. Sheriee Ladd

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Welcome to Indiana University (IU) Health!

Mission: Leadership and Service to Our

Patients

In 1997, one organization—then called Clarian Health— brought together the comprehensive resources of three of Central Indiana’s strongest medical facilities: Methodist Hospital of Indiana, Indiana University Hospital and Riley Hospital for Children. Our range of services covers virtual-ly every patient need. In January 2011, Clarian Health be-came Indiana University Health.

Every year, IU Health touches the lives of more than one million people from across Indiana, the country and the world. With a mission to improve the health of patients and community through innovation and excellence in care, education, research and service, IU Health has become one of the most highly regarded hospital systems in the nation and Indiana’s largest healthcare system.

Vision: Preeminence

IU Health strives to be a preeminent leader in clinical care, education, research and service. Our excellence is measured by objective evidence and established best practices. Exemplary levels of respect and dignity are given to patients and their families, while professionalism and collegiality mark relationships among team members and physicians. IU Health continues to focus on innovation and excellence through collaboration among its partner hospitals and its affiliation with Indiana University School of Medicine.

Our leadership model is to align everyone’s contribution to our mission, values, vision and strategic direction. We identify that model as “Leading to Preeminence.” It enables our commitment to focus on our patients, customers and community.

At IU Health we care for the total patient—mind, body and spirit. IU Health offers a full range of compassionate, leading-edge services, from complex cardiac procedures and bone marrow transplants to lower risk surgeries, preventive care and patient self-care education.

Collaborative efforts have also resulted in new centers of excellence that combine the highest level of physician expertise and medical technology.

Values

• Total patient care, including mind, body and spirit • Excellence in education for healthcare providers • The highest quality of care and respect for life • Charity, equality and justice in healthcare • Leadership in health promotions and wellness • Research excellence

• An internal community of mutual trust and respect IU Health and its statewide partners and affiliates make up the leading health system in Indiana and one of the busiest and most highly regarded in the nation. There are more than 26,000 team members in the IU Health system. We serve more than 2.2 million patients annually. In addition, IU Health

• Is home to multiple centers of excellence, in areas such as trauma, cancer, cardiovascular care, organ transplan-tation, pediatric medicine, women’s services, neuro-science and orthopedics

• Has been named among the “Best Hospitals in America” by U.S.News & World Report magazine for 15 consecu-tive years

• Provides more than 3,000 beds for the sick

• Educates more than 4,500 medical residents, medical students and allied health professionals

• Performs more intestine transplants and pancreas trans-plants than any other transplant center in the U.S. • Offers air and ground transport through LifeLine Critical Care Transport, the only hospital-based

transport system in Indiana affiliated with a Level I trauma center

• Treats 95 percent of all Hoosier children diagnosed with cancer

Promise: Assurance

Our promise to patients and their families is assurance that they are making the right choice when choice matters most.

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6

Milestones in IU Health’s History

IU Health Methodist, University and

Riley hospitals have distinguished them-selves in a variety of ways during the past century. Many “firsts” in medicine were performed at IU Health hospitals. Here are some of the major historical high-lights:

1908

• Methodist Hospital opened with 65 beds.

1910

• First motorized ambulance sped patients from the Indianapolis Motor

Speedway to Methodist Hospital.

1914

• Long Hospital, the first Indiana University Hospital, opened.

1922

• Eli Lilly and Methodist Hospital jointly developed insulin used for treatment of diabetes.

1924

• James Whitcomb Riley Hospital for Children opened.

1935

• President Franklin D. Roosevelt visited the hydrotherapeutic pool for polio patients at Riley Hospital.

1950

• One million volt X-ray machine arrived at Indiana University, the eighth such machine in the world.

1964

• First kidney transplant in Indiana was performed at Indiana University Hospital.

1965

• First open heart surgery in Indiana at a private hospital performed at Meth-odist Hospital.

1970

• New Indiana University Hospital facility opened.

• First injured drivers and fans were transported from Indianapolis Motor Speedway via helicopter to Methodist Hospital.

1971

• Indiana’s only pediatric burn unit and neonatal intensive care unit opened at Riley Hospital.

1973

• Research began on testicular cancer at Indiana University Hospital, the results of which turned a 90 percent

mortality rate into a 90 percent cure rate.

1974

• Indiana’s first CAT scan system—the ninth in the U.S.—installed at Meth-odist Hospital.

1979

• First LifeLine helicopter flight.

1980

• Riley Hospital became the first hospi-tal in Indiana to provide outpatient surgical care for autism.

1982

• Indiana’s first heart transplant performed at Methodist Hospital.

1983

• Indiana’s first pediatric cochlear implant performed at Riley Hospital.

1984

• Nation’s first lithotripter installed at Methodist Hospital.

1985

• Indiana’s first bone marrow trans-plant performed at Indiana University Hospital.

1987

• Indiana’s first artificial heart implanted at Methodist Hospital.

1988

• Indiana’s first liver transplant performed at Indiana University Hospital.

• Indiana’s first pediatric liver trans-plant performed at Riley Hospital.

1989

• Indiana’s first infant and newborn heart transplants performed at Riley Hospital.

• Indiana’s first lung and heart-lung transplants performed at Methodist Hospital.

1990

• First insulin pump for the treatment of insulin-dependent diabetes in Midwest implanted at Joslin Center for Diabetes at Methodist Hospital.

1991

• Indiana’s first double-lung transplant performed at Methodist Hospital. • The Herman B. Wells Center for Pediatric Research opened at Riley

Hospital.

1992

• Indiana University Cancer Center received four-year National Cancer Institute (NCI) planning grant to achieve designation as an NCI Comprehensive Cancer Center.

1993

• Indiana’s only Positron Emission Tomography (PET) scanner arrived at Indiana University Hospital.

• Eagle Highlands outpatient center opened, ushering in a new emphasis on accessibility and development of the beltway strategy.

1994

• Indiana University and Riley hospi-tals were among 100 top-performing hospitals in a national study conduct-ed jointly by HCIA Inc., and Mercer Management Consulting.

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7 • Indiana’s only Children’s Cancer

Center opened at Riley Hospital, with 28 beds and a nine-bed stem cell transplant unit.

1995

• Methodist, Indiana University and Riley hospitals announced plans to consolidate.

1996

• First pancreatic islet cell transplant in Indiana performed at Indiana University Hospital.

• Indiana University and Riley hospi-tals listed among the best hospihospi-tals in America in U.S.News & World Report.

1997

• Methodist, Indiana University and Riley hospitals united to form one hospital system. Originally established

as Clarian Health in 1997, the system was renamed Indiana University Health (IU Health) in 2011.

• Methodist, Indiana University and Riley hospitals listed among the best hospitals in America in U.S.News & World Report.

1998

• Indiana University Hospital listed among the best hospitals in America in U.S.News & World Report.

1999

• IU Health listed among the best hospitals in America in U.S.News &

World Report.

2000

• IU Health listed among the best hospitals in America in U.S.News &

World Report.

• Riley Outpatient Center opened.

2001

• IU Health listed among the best hospitals in America in U.S.News &

World Report.

• World’s largest pediatric sleep dis-orders lab opened at Riley Hospital. • IU Health Cardiovascular Center

opened, consolidating adult cardio-vascular services on Methodist campus.

• People Mover construction began.

2002

• IU Health listed among the best hospitals in America in U.S.News &

World Report.

• World Health Organization/UNICEF designated Methodist Hospital as Indiana’s first Baby-Friendly Hospital.

• Riley Hospital opened Christian Sarkine Autism Treatment Center and Riley Heart Center.

• IU Health hospitals first to use the daVinci surgical robot on pediatric and adult patients.

• The Head & Neck Surgery Center at Methodist Hospital was the first institution in Indiana to use the

Mobetron, the world’s first mobile, self-shielded electron linear accelera-tor that directly delivers safe and quick intraoperative radiation.

2003

• People Mover became operational. • First intestine transplant in Indiana at

Riley Hospital for Children. • Riley Hospital for Children ranked

among nation’s top 20 hospitals by Child magazine.

• First hospital system in Indiana to use Gamma Knife to treat hard-to-reach brain lesions.

• The IU Health Transplant Center performed first multi-organ transplant

in Indiana at Riley Hospital for Children.

2004

• United Network for Organ Sharing (UNOS) ranked IU Health number four in nation for transplant volume.

• IU Health first in the nation to receive 40-slice CT scanner. • First hospital system in Indiana to

achieve prestigious Magnet designation.

• Twenty-five years and 25,000 safe LifeLine helicopter flights. • IU West Hospital opened in Avon. • U.S.News & World Report ranked IU

Health among the best in six clinical categories.

• First robotic mitral valve repair in Indiana performed at Methodist.

• IU Health Bariatric Center opened. • Riley Hospital for Children celebrated 80th anniversary.

2005

• IU Health Transplant Center received Medicare Center of Excellence designa-tion and led nadesigna-tion in transplant volume. • LifeLine and Riley Transport merged

to create one of the largest transport services in nation.

• U.S.News & World Report named IU Health one of nation’s top hospitals. • Indiana Mothers’ Milk Bank opened. • First Magnetic Navigation Surgery in

Indiana performed at IU Health Cardiovascular Center.

• IU Health facilities and campuses became smoke-free.

• Human Motion Institute launched to expand treatment of musculoskeletal system.

• IU North Hospital opened in Carmel.

2006

• IU Health Pathology Laboratory opened.

• IU Health named one of nation’s Most Wired Hospitals and Health Systems by Hospitals & Health Networks. • The IU Health Transplant Center

performed nation’s first lung-pancreas transplant.

• IU Health and Arnett Health System broke ground for IU Health Arnett Hospital in Lafayette.

2007

• Ten clinical programs at IU Health ranked among the top 50 national programs in U.S.News & World Report’s “America’s Best Hospitals

Guide.” Ranked for a consecutive 10th year, IU Health’s Methodist Hospital and Indiana University Hospital were the only Indiana hospitals included in the rankings. • IU Health Neuroscience was desig-nated as a Neuroscience Center of Excellence by NeuStrategy Inc.’s Neuroscience Center of Excellence Survey.

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8 • Child magazine ranked Riley

Hospital for Children 11th in the nation, and ranked the hospital’s

NICU and pediatric pulmonology programs among top 10.

• University Health System Consor-tium recognized Methodist Hospital as a Top Performer and Indiana University Hospital as a Rising Star.

2008

• Methodist Hospital celebrated its 100th anniversary of caring for Hoosiers. • IU Health and Indiana University

School of Medicine opened the Indiana University Health Melvin and

Bren Simon Cancer Center, offering world-class specialists and innovative therapies in cancer care and

treatment.

• IU Arnett Hospital opened in Lafayette, Indiana; Fairbanks Hall

opened on Indianapolis’ downtown canal—a milestone for the life sciences initiative; ground was broken for IU Health Saxony Hospital in Fishers, Indiana; and the nation’s first 24/7 continuous,

real-time neuro-monitoring control room opened at Methodist Hospital. • Eleven clinical programs at IU Health

were ranked among the top 50 national programs in U.S.News &

World Report’s 2008 America’s Best Hospitals Guide—the 11th consecu-tive time to be ranked by U.S.News. • United Network for Organ Sharing

(UNOS) ranked IU Health Trans-plant’s pancreas program as the largest in the nation by volume. • Methodist Hospital recognized as a

Top Performer by University Health System Consortium.

• Riley recognized among the nation’s top children’s hospitals by

U.S.News & World Report and Parents magazine.

2009

• United Network for Organ Sharing (UNOS) ranked IU Health Trans-plant’s pancreas transplant program as the largest in the nation by volume for the second straight year.

• IU Health re-awarded Magnet status.

• LifeLine celebrated 30 years of emergency patient transport. • Ball Memorial Hospital officially

integrated with IU Health. • Parents magazine ranked Riley Hospital 16th in the nation, and its

neonatal and pulmonary specialties fourth and fifth, respectively. • U.S.News & World Report ranked 16

of IU Health’s adult and pediatric clinical programs as among the best in the nation.

• University Health System Consorti-um recognized Methodist Hospital as a Top Performer for the third consecutive year.

• IU Health included among nation’s Most Wired Hospitals and Health Systems for the eighth year in a row by

Hospitals & Health Networks magazine.

2010

• IU Health announced the changing of its name to Indiana University Health effective early 2011.

• Bloomington Hospital and Blooming-ton Hospital of Orange County offi-cially integrated with IU Health. • U.S.News & World Report ranked 19

of IU Health’s adult and pediatric clinical programs among the best in the nation.

• Indiana’s first comprehensive robotics rehabilitation center opened

at Riley Hospital for Children. • University Health System

Consor-tium recognized Methodist Hospital as a Top Performer for the fourth consecutive year.

• Methodist Hospital Trauma Center reverified as a Level I Trauma Center by the American College of Surgeons Committee on Trauma.

• IU Health included among the nation’s Most Wired Hospitals and Health Systems for the ninth year in a row by

Hospitals & Health Networks magazine.

• United Network of Organ Sharing (UNOS) ranked IU Health

Transplant’s pancreas transplant and intestinal programs as the largest in the nation by volume—the third such

designation for the pancreas trans-plant program and the first for the in-testine program. IU Health ranked as nation’s sixth largest overall trans-plant program.

• IU Health, IU School of Medicine broke ground for state’s first-of-its-kind neuroscience complex near Methodist Hospital.

2011

• Organization’s name officially changed from Clarian Health to Indiana University Health on January 24.

• The first three floors of the 10-story, patient-centered Riley Hospital for Children at Indiana University Health Simon Family Tower opened on January 27.

• IU Health Neuroscience completed the renovation of eight expanded neuro-surgical suites and the

installa-tion of Indiana’s first intraoperative MRI scanner at IU Health Methodist Hospital.

• IU Health hosted second annual Statewide Day of Service.

• IU Health launched Garden on the Go mobile produce truck service in Indi-anapolis to help combat obesity by increasing access to fresh produce in underserved areas.

• United Network of Organ Sharing (UNOS) ranked IU Health Trans-plant’s pancreas transplant and intestinal transplant programs as the

largest in the nation by volume—the fourth such designation for the pan-creas transplant program and the second for the intestine program. IU

Health ranked as nation’s fourth largest overall transplant program. • U.S.News & World Report ranked 18

of IU Health’s adult and pediatric clinical programs among the best in the nation—IU Health’s 14th consec-utive appearance on the list. • IU Health North Hospital physicians

performed the first incision-less procedure to treat heartburn. • IU Health North Hospital designated

a Breast Imaging Center of

Excellence by the American College of Radiology (ACR).

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9 • IU Health Ball Memorial Hospital

earned third consecutive Gold Stroke Award from the American Heart Association and American Stroke Association.

• Riley at IU Health’s Automotive Safety Program is only organization in the U.S. to receive the National Highway Traffic Safety Administra-tion’s (NHTSA) Award for Public Service.

• IU Health Cardiovascular first in the state to offer the Trifecta™ valve, a

new stented tissue valve replacement for diseased, damaged or malfunc-tioning aortic heart valves. • Riley at IU Health successfully performed the first three Melody®

Transcatheter Pulmonary Valve implants in the state of Indiana. • IU Health Saxony Hospital opened in

Fishers.

2012

• Indiana University Health became the first health network in the nation accredited system-wide for heart

fail-ure care by the Healthcare Accredita-tion Colloquium, which reflects IU Health meeting and adhering to the highest evidence-based standards of care in the field, while caring for pa-tients outside hospital walls. • IU Health team members built 20

Habitat for Humanity homes across the state in the annual Day of Service.

• IU Health sponsored and co-led inaugural Sports & Exercise

Cardio-logy Think Tank and accompanying Sports Cardiology Summit in Washington, D.C., to brainstorm and

discuss how to better protect the hearts of athletes ranging from pre-teens to seniors.

• IU Health Saxony Hospital became the first facility in Central Indiana to offer 3D breast tomosynthesis for breast cancer screening.

• Riley Hospital for Children at Indiana University Health opened a new hospital main entrance, lobby and

parking garage at the Simon Family Tower.

• Goodman Hall, the first building of the Indiana University Health Neuro-science Center, opened.

• UNOS ranked IU Health the nation’s sixth largest transplant center by volume.

• IU Health is included in U.S. News & World Report's 2012-2013 Honor Roll of Best Hospitals.

• U.S. News & World Report ranks Riley at IU Health in 10 out of 10 pediatric specialties for the second consecutive year in its 2012-2013 Best Children’s Hospitals rankings. • The Indianapolis Business Journal

names IU Health the state’s healthiest large employer.

2013

• Riley Hospital for Children at IU Health performs its first on-site robotic surgery.

• IU Health joins the Partnership for a Healthier America Hospital Healthy Food Initiative.

• U.S. News & World Report ranks Riley at IU Health in 10 out of 10 pediatric specialties for the third consecutive year in its 2013-2014

Best Children’s Hospitals rankings. • More than 1,500 IU Health team

members made improvements to walking trails and 18 large parks and facilities across the state during its annual Day of Service.

• IU Health is named to U.S. News & World Report’s prestigious national Honor Roll of Best Hospitals for the second consecutive year.

• IU Health North Hospital recognized in two clinical specialties in U.S. News & World Report Best Hospital rankings.

• Riley Physicians, the platform for a statewide network of children’s healthcare providers, is launched. • The Indianapolis Business Journal

names IU Health the state’s healthiest large employer for the second consecutive year.

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Standards of Service

Communication, Quality,

Professionalism and Environment

IU Health has made a promise to our patients—they can feel assured that they have made the right choice when they choose IU Health.

Highly skilled physicians, innovative treatments and leading-edge technology are important in delivering on that promise. However, it takes more to provide our patients and their families that assurance; it also takes YOU and your commitment to delivering on that promise.

How You Make a Difference

• When you help visitors find their way around one of our hospitals, you are delivering on that promise.

• When you provide a clean and comfortable environment for our patients to receive care, you are delivering on that promise.

• When you introduce yourself to patients and thank them for allowing IU Health to serve them, you are delivering on that promise.

There are as many ways to deliver on our promise of assurance as there are people at IU Health. Whatever your job title, and whatever role you play at IU Health, you are an essential part of delivering on our promise of

assurance.

These Standards of Service Are One

Expression of This Commitment

Team members are expected to know, understand and demon-strate these Standards of Service. These Standards of Service incorporate the best of all IU Health entities to establish a solid foundation of our system’s Service Excellence culture. These standards bring our mission to life and help ensure that every patient, family member, visitor, staff member and provider is treated with the same high level of respect, dignity and service at all IU Health facilities. The Standards of Service are as follows:

Communication

I communicate with care, respect and courtesy.

• I treat everyone as if he or she is uniquely important, emphasizing relationship-centered care to one another,

our patients and other customers.

• I recognize cultural, educational, social and physical barriers in communication.

• I knock before entering a patient care area, a meeting room or an office.

• I introduce myself to new internal and external customers by using AIDET:

• A—Acknowledge the patient/customer.

• I—Introduce yourself, your skill set, your certifica-tion and your experience.

• D—Describe the duration of the test or process, and convey when he or she can expect results.

• E—Explain what you will be doing, as well as “next steps.”

• T—Say “Thank you” at the end of each encounter, and then ask, “Is there anything else I can do for you?”

• I value and embrace differences, refraining from judgments and stereotypes.

• I use proper telephone, voicemail, cellular, pager and e-mail etiquette (according to organizational policies and

guidelines).

• I actively listen, repeating what I think I have heard and asking questions to confirm understanding.

I convey compassion to those around me.

• I demonstrate patience and a desire to help and seek any additional support or resources, as needed.

• I show empathy by acknowledging another’s emotional state and withholding judgment.

I respect the dignity, privacy and confidentiality of others.

• I am a good steward of patient, customer and organiza-tional information by respecting privacy and

confidentiality.

• I involve others in decisions that affect them and build strong, collaborative relationships with our patients and customers.

Quality

I uphold the highest standards of quality care and service.

• I take personal responsibility and accountability for producing high-quality work.

• I demonstrate care and respect to our patients by promptly responding to their requests.

• I support our ongoing commitment to improve access to care.

• I refrain from activities that could result in a conflict of interest for myself, my co-workers, our patients or the

organization.

I am a responsible steward of time and resources.

• I pay close attention to details.

• I respect the contribution of each individual, regardless of his or her role.

• I make suggestions for cost-cutting measures and better utilization of resources and assets.

I continuously seek ways to improve.

• I embrace a continual learning and teaching environment, remaining current on my continuing education,

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11 • I accept change and new challenges positively and

creatively.

I use evidence-based best practices.

I am open to feedback from others about any activity or error that impacts safety and quality.

• I build collaborative relationships with patients, customers, co-workers and business partners to improve

overall safety and care.

I communicate any process or error that needs to be addressed to improve safety and quality.

• I ensure that signs are effective and suitable for their intended audiences by recommending improvements to

my manager or appropriate parties.

Professionalism

I conduct myself in a courteous and professional manner.

• I acknowledge others with a warm smile, make eye contact and address them, if possible, by name. • I speak in terms appropriate for my audience, using proper grammar, etiquette and body language.

• I acknowledge appreciation expressed by our patients or customers with a response that demonstrates my eager-ness to serve. For example, “It’s my pleasure to help you.”

• I am proactive in keeping the noise level to a minimum to support a healing environment.

• I look for ways to be helpful and offer assistance to others.

• I value others’ time by apologizing for delays, keeping them informed and comfortable and offering options when possible.

• I use our “Key Words at Key Times” to communicate that I care!

I demonstrate a positive, respectful, professional image through my appearance.

• I practice good personal hygiene.

• I dress in a clean, neat and professional manner in accordance with my position and organizational policy. • I wear my identification badge with name and photo visible and slightly below the shoulder.

I am a person of integrity.

• I never compromise my values or ethical standards. • I am open and honest in my communication and personal

interactions.

• I recognize my work is a reflection of myself and the organization.

• I am true to my word, take pride in what I do and follow through on personal commitments.

• I discourage gossip or third-party conversations that are not solution-oriented.

I portray positive team dynamics and work collaboratively with others.

• I contribute ideas, skills and talents for the good of the team.

• I look for ways to speak well of my co-workers, creating patient and customer confidence.

• I am reliable, understanding the impact of absence and tardiness on patients and co-workers.

• I recognize others for good performance and acts of kindness.

• I support and encourage self-care and renewal for myself and my co-workers.

I adhere to department and company policies, expecta-tions and standards.

Environment

I am responsible for maintaining a safe, clean and welcoming environment.

• I promote safety:

• I am dedicated to patient safety and comfort. • I adhere to all safety and compliance regulations and

procedures.

• I use protective equipment as required. • I report all unsafe or suspicious conduct and

conditions.

• I ensure that my environment is clean:

• I keep my work area clean, neat and organized. • I return equipment and supplies to their appropriate

places.

• I keep food and beverages out of public view. • I am aware that our environment contributes to our

customers’ perception of quality care and service. • I create a welcoming environment:

• I take pride in providing highly-personalized care and service.

• I proactively welcome our patients and customers. • I smile, make eye contact and initiate a greeting as I

come in contact with patients, other customers and co-workers (e.g., hallways, elevators, waiting areas, etc.).

• I proactively help by offering assistance, directions and information.

• I thank patients and customers for choosing us as their healthcare provider.

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12

Human Resources Philosophy

IU Health exists for the purpose of providing the highest

quality patient care, teaching, research and community services.

Providing health services and care for those in need is a privilege and requires a special commitment. Every person at IU Health is a caregiver, and as caregivers we each give and receive the special gift of human kindness and com-passion—the “Gift of Care Giving.”

Fulfillment of our mission depends on our team members. Our organization respects each team member’s worth, dignity and desire for personal growth and accom-plishment. In return, team members carry a shared respon-sibility to understand and commit to the achievement of the organization’s goals.

This shared commitment provides the foundation and context for the organization’s culture. The commitment that will be realized as team members:

• Share a common purpose and understand how their work contributes to the mission.

• Know what is expected of them and whether they are meeting those expectations.

• Work in an atmosphere of mutual trust, respect and support.

• Have the opportunity to develop their skills and grow in their careers.

• Receive market-competitive and equitable compensation.

• Have access to assistance in resolving work-related problems.

• Recognize and value diversity and inclusion. • Promote stewardship of resources.

• Understand and participate in continuous improvement and learning.

This shared commitment will also be realized as our organization encourages team members to engage in career development by:

• Helping individuals achieve their career goals. • Acting on opportunities to help people develop their careers.

• Promoting from within when it is in the best interest of both team members and the organization.

Our approach to work includes teamwork, continuous learning and improvement, open communication and shared accountability to meet the needs of those we serve. Our aim is to create and sustain a work environment known for inspiring the best people and the best service.

Contribution Management

IU Health is committed to helping team members reach their potential, develop their abilities and improve their contributions. A comprehensive process called Contribution Management (CM) is used to help accom-plish this goal. Contribution Management requires depart-ment managedepart-ment to provide you with ongoing feedback regarding your individual contribution as it relates to you performing your job in support IU Health’s mission and values.

You will be informed of your job responsibilities during your Initial Employment Period and anytime during your tenure when you make a job change. You should anticipate ongoing coaching, feedback and counseling from your assigned department management throughout your career with IU Health. In addition to ongoing feedback, a formal feedback session, which is referred to as an Annual Summary, will occur between you and department management each year. You should be an active participant in the Contribu-tion Management process by taking notes, developing goals and completing a required Self-Assessment, online in the Contribution Management software.

As an IU Health team member, your contributions are vital in fulfilling our mission. We want you to know that your contributions are valued and appreciated.

Contribution Management is a tool that defines what is expected of you; it provides opportunities for feedback and conversation regarding your contributions, and encourages your development through goal setting. Through Contribu-tion Management, we hope to foster a culture of “High Performance, High Fulfillment.”

The objectives of Contribution Management are • To focus on the individual and provide: Development

Recognition

Behavioral Expectations Appreciation of Employee Ideas Coaching and Feedback

• To acknowledge your contribution to the organization via: Essential Functions (what you do in your job) and Behaviors (how you do your job)

• To provide an easy, automated process for documentation

Contribution Management identifies your contribution within these two elements:

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13

1. Essential Functions

Essential Functions describe what you do or the specific functions of your job. Your Essential Functions are defined in your Job Description.

2. Job Family Behaviors

The Job Family Behaviors differentiate the behaviors necessary at all levels of the organization and are linked to the successful completion of the Essential Functions of each Job Family. Team members are rated on the job family behaviors associated with their specific job.

Professional Development

Contribution Management is about aligning the contribu-tions that you bring to our workforce with the needs and goals of IU Health. Part of that involves helping you develop professionally in a way that your new skills add value to IU Health. To that end, each team member is asked to develop professional goals. Part of the develop-ment process also includes ongoing coaching, feedback and dialog with your supervisor. This conversation and feedback should be on an ongoing basis.

Annual Summary

You and your assigned department manager will partici-pate in an Annual Summary during the first quarter of each year. At this time, you will discuss your contributions to IU Health and identify goals for the upcoming year. Your contributions will be documented using the CM software. This process includes using computer software for your Self-Assessment, Annual Summary, Goal Setting and Electronic Signatures. It is anticipated that the ongoing processes of feedback, dialog and sharing about Essential Functions, Behaviors and Goals will help you understand and develop your contributions to IU Health. As we identify, appreciate and recognize each team member’s contributions, we hope to foster a culture of High Performance and High Fulfillment.

Please visit the CM Web site for more information on Contribution Management. Leaders using the Leader Evaluation Manager (LEM) system will be exempt from completing an Annual Summary in the CM system.

Just Culture

IU Health has adopted a Just Culture and corresponding policy (ADM 1.51). The purpose of IU Health’s Just Culture is to improve patient safety through a culture of trust, communication, personal accountability and system accountability.

Just Culture is a philosophy that seeks to identify and balance system events and personal accountability. A Just Culture organization seeks information on all of its occur-rences and near misses as an approach to learn and avoid occurrences in the future. With Just Culture, team members are able to report patient occurrences because there is a clear line drawn between human error, at-risk behavior and reckless behavior. It is a culture where all team members are accountable for their behavioral choices.

• Human error—inadvertent action, inadvertently doing other than what should have been done: slip, lapse, mistake.

• At-risk behavior—behavior that increases risk where risk is not recognized or is mistakenly believed to be

justified.

• Reckless behavior—behavioral choice to consciously disregard a substantial and unjustifiable risk.

A Just Culture is not overly punitive, nor is it blame-free. A punitive environment does not fully take into account system issues, and a blame-free environment does not hold individuals appropriately accountable.

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14 IU Health is a great place to work. We demonstrate a clear commitment to our team members as well as to the community we serve. Through our many programs and services, we create an internal community of mutual trust and respect by providing team members with (not a fully comprehensive list):

• Employee Assistance Program • Pathways to Prosperity Program • On-site child care center • Adoption assistance

• Competitive pay and benefits • Retirement Program

• Gift of Care Giving Program • Earned Income tax Credit Program • Tuition reimbursement

• College at Work Program

• Sponsoring entertainment, sporting and art activities • Skill building and personal growth training

• Concierge services

• Team member success stories

• An internal online community via Pulse

• $340 million in support to our community through philanthropic efforts in central Indiana

What Makes IU Health a Great Place to Work

E M P L O Y E R O F C H O I C E

Fitness Centers &

Wellness Programs Community Benefit Plan Assistance Adoption Communications (Newsletters, Podcasts, Intranet) Employee Assistance Program Holiday Gifts 25% Benefit Package (on top of

salaries & wages)

Opportunities for Career Advancement

Contribution Management

On-site Child Care Center Employee Development and Training Retirement and Savings Plans Competitive Compensation Gift of Care

Giving Classes Bus Pass Program

Discount Packages (King’s Island, Movie Tickets, YMCA, etc.)

High Percent of Employees with Long Term Service Employee and

Service Recognition Program Paid Time Off

Program Employee Commitment Surveys Tuition Reimbursement College at Work Earned Income Tax

Credit Program

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IN TRO D U C TI O N

Section 2

Employee Services

EM PL OY EE S ER V IC ES

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Barber/Beauty Shops

Indiana University Hospital

Ray’s Campus Salon—317.274.8518

University Place Doubletree Hotel

850 W. Michigan Street

Monday–Friday 9:00 a.m.–5:00 p.m. Saturday 9:00 a.m.–1:00 p.m. (Appointment only) By appointment and walk-in

• Barbers and beauty services • Shoe shine

• Manicure • Tanning beds

Communications

IU Health is committed to ensuring that relevant information is communicated to team members, and provides multiple ways to keep you up-to-date and in-the know with IU Health news, announcements and other important

information. Primary communication vehicles include: • Assurance: an electronic newsletter sent quarterly to all

team members statewide, focusing on high-level corporate news and strategy.

• State of the System Address: an annual live-streamed presentation by the President and CEO of IU Health, discussing the state of the organization.

• IU Health Daily Matters: an electronic publication distributed on weekdays to team members' inboxes and includes timely news and announcements.

• IU Health Matters: a four-page print publication pub-lished the third week of every month, featuring inspiring and empowering articles and news.

• You Matter: e-newsletter devoted to news that matters to you. It is filled with human resources, wellness, and benefit related news to help you maximize your employment at IU Health.

• Town Halls: periodic meetings that focus on IU Health strategies and are conducted by various leaders within the organization.

• Leader Resources: an electronic publication distributed statewide twice monthly to team leaders and above. • eNews for Docs: an electronic publication distributed

monthly for physicians with downtown Indianapolis medical staff privileges.

• The Synergist: an electronic publication distributed every week for IU Health nurses and patient care staff. • People Mover screens and facility digital signage:

in-formational slides on the People Mover train screens and on four facility digital signs.

E-mail

E-mail provides you with the ability to communicate with anyone within IU Health, as well as anyone who has an e-mail address. E-mail is not only another form of commu-nication, but it is also a way to manage projects and tasks and schedule people and resources. Messages can contain attachments, such as Word or Excel documents. IU Health uses the Microsoft Exchange e-mail system. Access is via Microsoft Outlook 97, 98, 2000, 2003, Vista and OWA (Outlook Web Access).

IU Health team members are usually given IU Health e-mail by default. If you do not have an account and wish to obtain one, please complete a S-OLAR (Secure Online Automated Routing) request. Access Pulse and click “S-OLAR” in the horizontal blue navigation bar. If you have any questions regarding e-mail, please call the Service Desk at 317.962.2828.

Guidelines for Sending an IU

Health–wide Message

• All messages should be for IU Health business purposes only.

• All requests should be sent to iuhealthews@iuhealth.org. • All requests should include a contact person for

ques-tions and any special instrucques-tions such as the necessary timing of the message distribution.

• The IU Health Corporate Communications department will review all e-mail requests.

• Messages that will appear on Outlook e-mail include emergencies or urgent messages such as Information Services downtimes, important team member communications and messages that are strategic to the

organization.

• All other messages will appear on the Pulse intranet home page under the “IU Health Broadcasts” heading. If you have any questions regarding IU Health News policies or procedures, e-mail them to:

iuhealthnews@iuhealth.org. Include your name and phone number, and you will receive follow-up communication.

If you have any questions, comments or concerns regarding e-mail or how to send a message to IU Health News, contact the Service Desk (IU/Riley: 317.274.3321, Methodist: 317.962.2828).

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Guidelines for General E-mail

Messages and Use

• Observe confidentiality and copyright policies when using the e-mail system.

• Be sure that your message does not contain anything inappropriate or distasteful. If it could not be posted on a

bulletin board, it may not be wise to send it. • Keep mailbox passwords secret.

• Soliciting business not pertaining to IU Health, jokes and chain letters are not appropriate uses of e-mail. • E-mail users are not authorized to retrieve or read any e-mail message that is not sent to them.

• As owner of the electronic mail system, IU Health has the right to review or disclose business or personal messages created, sent or received via the e-mail system. • Remember that electronic mail is a company tool. Access to it is a privilege.

• Remember to restrict the size of attachments. Large attachments can bog down the system.

If you have any questions or comments regarding proper uses of electronic mail, please contact the Manager of Messaging or the Service Desk at 317.962.2828 or 317.274.2231.

Guidelines for Social Networking

IU Health recognizes that Internet Social Networking is a common way for people to interact socially and profes-sionally. IU Health team members may participate in Social Networking and Blogging, subject to the guidelines outlined in IU Health ADM 2.05 Internet Social

Networking Policy.

• IU Health reserves the right to restrict or limit access to the Internet while at work.

• IU Health–sponsored Internet sites must be approved through IU Health’s Engagement and Public Affairs Department.

• IU Health team members have an ongoing obligation to protect the privacy and confidentiality of IU Health’s families' and patients' information even when not at work.

• IU Health team members must adhere to IU Health policies and procedures related to patient privacy,

confi-dentiality, information security and code of conduct at all times when using the Internet.

• IU Health team members are responsible for the content they personally publish on Internet Social Networking sites. However, if it is obvious from such postings that the team member works for IU Health, such postings should be considered a reflection of IU Health and should demonstrate professionalism and good judgment. • Internet Social Networking Guidelines are available in

the IU Health ADM 2.05 Internet Social Networking policy and provide guidance for interactions on Internet sites.

Intranet—Pulse

Pulse is IU Health’s Intranet Web site for team members and partner affiliates. Logging into Pulse is required to access secure information. Pulse is the home page on IU Health PCs and can be accessed at

http://pulse.iuhealth.org/.

Off-campus, a log-in is required to access the home page. Information available on Pulse includes:

• Links to IU Health clinical and business systems and various team member tools

• Policies and procedures • Access to paychecks

• Access to timecards for nonexempt team members • S-OLAR to request access to various systems, such as

Cerner, Careweb, Lawson, etc. • Specific department information • Discussion forums

• IU Health–wide calendar of events • Internal announcements

• Access to e-mail • Access to forms

• Online IU Health constituent directory • Site search

• Online publications • Communities

• ISDH and JCAHO resources

• Access to learning management systems and the Medical Library

Departments and programs that wish to have pages within Pulse should call the Service Desk at 317.962.2828 to log a change request.

Internet

IU Health’s Internet Web site address is www.iuhealth.org. The site

• Brands the IU Health name and educates the public about who, what and why IU Health came to be. • Serves as a corporate information resource (maps, directions, phone numbers, visiting hours, etc.). • Facilitates communication of information about IU

Health to team members, physicians, administrators, volunteers, internal and external customers.

• Serves as a medical and health promotion information resource (clinical services, “Find a Doctor,” wellness and safety).

• Serves as a resource center for healthcare professionals’ continuing education opportunities (allied health educa-tion, links to IU School of Medicine [IUSOM] and graduate medical education pages).

• Acts as an employment posting and application reception mechanism.

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18 • Serves as a reference and guide for patients, employers

and payers, including in- and outpatient services available, insurance plans that include IU Health, billing

information and vendor communications.

• Observes confidentiality and copyright policies when using the Internet system.

Mail Services

IU Health has partnered with Pillow Express Logistics for U.S. and interoffice mail handling. Services provided include desktop delivery and pick up, sorting and metering of IU Health outgoing U.S. business mail, and sorting and delivery of interoffice and incoming U.S. mail.

Mailroom hours are Monday through Friday, 7:00 a.m. to 4:30 p.m. Mailroom locations and contact numbers are as follows:

• IU mailroom—317.944.4396—UH 3294 • Riley mailroom—317.944.4250—UH3294

• Methodist mailroom—317.962.8730—Ground floor, room CG35

To send interoffice mail between IU Health buildings, write the following information on the outside of the envelope:

• Receiver name, department name and room number • Building name

• Hospital name (IU, Methodist or Riley) • Office number (if appropriate)

Incoming U.S. mail should be addressed as follows to expedite delivery for all campuses:

• Team member name

• Department name and room number

• Location address (i.e. Riley Hospital, 702 Barnhill Dr., 46202-5200)

A contract post office is located at IU, at 502 Barnhill Drive, just east of Long Hospital near the Clinical Building.

Pagers and BlackBerrys

Pager Service

Methodist Campus:

E7—Lilly Noyes Pavilion, 7th floor

317.962.3460, 317.962.0033 or 317.962.2221 IU/Riley Campus:

UH 1462 317.948.4563

To order a pager, the requesting department manager should submit an online Communications Change Request. The department will be notified when the pager is ready for pick up by the team member. Team members are required to sign for the pager and accept responsibility for the replacement cost if the pager is lost, stolen or damaged beyond repair.

Pagers needing repair should be brought to the appropri-ate pager service location for exchange between 8:00 a.m. and 4:30 p.m. Monday through Friday. After hours, loaner pagers are available for on-call emergencies only. Loaner pagers have preprogrammed numbers and are available at the following locations:

Methodist Hospital LifeLine Dispatch: 317.962.8350 University Hospital: Emergency Room, UH 1570, Charge Nurse

Riley Hospital: Emergency Room, Charge Nurse

BlackBerry Order Processing

E7—Lilly Noyes Pavilion, Seventh Floor 317.962.3460

To order a BlackBerry (new or replacement), the requestor should submit a BlackBerry Wireless Communi- cation Device Authorization form. The form contains information regarding cost, criteria and ordering instruc-tions. The form requires the written signature of the departmental vice president or above (VP/SVP/EVP). The new device is normally received within five to seven business days.

For BlackBerrys needing service, contact the IS Service Desk at 317.962.2828. Service issues are handled by Desk-top Services.

Telephone Prefixes

IU/Riley

• Telephone prefixes for the IU/Riley campus are 944 and 948.

• To call within the hospital, dial 4 or 8 and the four-digit extension (i.e., 4-1234 or 8-1234).

• To call outside the hospital, dial 9, then the phone number.

• The IU/Riley main phone number is 317.944.5000.

Methodist

• The telephone prefixes for the Methodist campus are 962 and 963.

• To call within the hospital, dial 2 and the four-digit extension (i.e., 2-1234).

• To call outside the hospital, dial 9, then the phone number.

• The Methodist main phone number is 317.962.2000. • If you are calling another campus or paging a team member and expect a return call, it is best to provide

your complete number (prefix and extension) to avoid delays and confusion.

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Learning Opportunities

IU Health is committed to providing training that will keep its team members current in today’s rapidly changing envi-ronment. IU Health’s extensive educational offerings for team members promote personal and professional growth and include a full range of services on both

campuses.

Certificate Programs

Full- or part-time training for careers includes Central Service Technician, EMT, Paramedic, Electroneuro-diagnostic Technology, Pharmacy Technician and Surgical Technologist.

Employee Education,

Development, and

Organizational Learning

Department

Employee Education, Development, and Organizational Learning understands that knowledge is vital in the healthcare industry. Our department forecasts industry trends that could impact IU Health and ensures that team members are obtaining the skills they need to improve patient outcomes and overall effectiveness. We provide access to educational services, seminars and development tools that align with the journey on which our organization has embarked. We prepare team members with industry-based competencies needed to make high-quality decisions.

Best Practices

Employee Education, Development, and Organizational Learning recognizes the importance of knowledge sharing. Our department facilitates the collection, creation, dissem-ination and utilization of best practices for development and learning.

The goal of this department is to increase team member engagement through education, development and sharing of best practices. We define and foster IU Health’s learn-ing culture as a culture that is willlearn-ing and able to embrace individual and organizational learning as a strategic part of its business strategy.

College at Work (CAW)

College at Work (CAW) provides college courses at IU Health’s downtown campuses for team members by utilizing their tuition reimbursement benefit. Team members are responsible for their book costs. Courses are taught by Ivy Tech Community College instructors, and

participants earn college credit for successfully completing the courses. Team members must be eligible to apply to the program. CAW is designed to meet many of the required prerequisites for mission critical degrees.

Associates of Science in Nursing (ASN)

The Associates of Science in Nursing (ASN) program is designed specifically for individuals seeking a Registered Nursing License. The ASN program is operated in partner-ship with Ivy Tech’s Corporate College and Ivy Tech’s School of Nursing.

All team members seeking admission into the ASN program must complete a multilayer application and selection process.

Keys to Enhancing Your Success (KEYS)

Keys to Enhancing Your Success (KEYS) is a six to eight week program designed to provide a unique vehicle for participants to experience and gain understanding of spe-cific competencies related to growth and development within the organization and to strengthen their sense of being a part of IU Health.

Professional Development Assessments

• Accuplacer—required for CAW and ASN program • MBTI

• CPI 260 • Keirsey • Strong

Promoveo

(pro-MO-ve-o)

Promoveo is IU Health’s career exploration and planning course. It is a structured learning experience that guides new and seasoned healthcare workers step-by-step through the process of identifying and achieving their career goals. Participants assess their current interests and skills, explore potential career opportunities, identify realistic goals and develop detailed plans to help them progress from where they are currently to where they wish to be in the next phase of their health careers. With access to facili-tators and Web resources, participants implement their plans, overcome their barriers, document their learning and evaluate their progress in achieving their next health career. Basic courses that are a starting point for further studies are offered. Anatomy/Physiology is offered in the Fall, Winter and Summer sessions.

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Degree-Granting Programs

These programs are offered at IU Health in conjunction with area universities. Associate and Baccalaureate degrees for Allied Health programs include Clinical Laboratory Science, Radiation Therapy, Radiography and Respiratory Therapy.

eLMS

eLMS (e-Learning Management System) is the record of learning for all IU Health team members. eLMS is the tool to be used to sign up for classes, print transcripts, take online courses, manage your learning schedule and to access yearly mandatory training. eLMS can be accessed easily from the Pulse home page. For assistance or questions, contact eLMS Support at

elmssupportmail@iuhealth.org.

Learning Solutions

Dedicated to providing the best learning experience possible for IU Health team members, our focus is to provide training and education that is pertinent to a team member’s job func-tions. In addition to the standard documentation training provided to clinicians, the Learning Solutions team provides a variety of training on Microsoft applications. These classes include various levels of Word, Outlook, PowerPoint, Access and Publisher.

We are a full service department that provides access to a full complement of educational offerings. For more information contact Learning Solutions.

References

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