Sessions will be grouped by Membership category to ensure that the information you receive is most relevant to your business.

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Proudly Supported By:

ITCRA’s Business Toolkit

Unpacked.

2012 Business Forum

ITCRA’s Business Toolkit is packed with a range of resources – unpacking these with the service providers will ensure you get the best value from your Membership and continue to be recognised as a business of excellence.

ITCRA’s Business Toolkit Unpacked will:

 ensure engagement with the Toolkit elements and their service providers are available to Members,

 demonstrate the real value of the tools available,

 assist in pitching ITCRA’s position as Partners in Excellence and Best Practice

 and assist Members to use and understand the content of the Tools available .

ITCRA’s Business Toolkit Unpacked, Business Forum is designed for Human Resource Managers, Recruitment Managers, CFO’s and CEO’s of ITCRA Members who are

responsible for developing business, improving retention, understanding best practice and ensuring compliance. These employees should ensure they are registered for this one day program.

Event Sponsor:

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This full day program will be held in two locations:

Rydges Melbourne, on Tuesday 20

th

March, 2012 from 9.00 am – 4.30pm

and Rydges World Square Sydney, on Thursday 22

nd

March, 2012 from

9.00 am – 4.30pm.

SESSION DESCRIPTION Benchmarking – Should I Pay Attention?

David Wilson is the thinking business owners’ business coach. No

short cuts, no guess work. He distils the most important core financial and general management strategies into business plans that can be realistically applied and achieve your business

objectives. David will set the scene and give you a map to assist in your unpacking, so no vital clues are missed.

Session Sponsor:

Is the Grass Green for my Consultants Elsewhere?

ITCRA has completed its second Remuneration Survey of its

Membership releasing its latest date late February, 2011. The report analyses the key benchmarks surveyed which illustrate average market practice found within IT contract and recruitment firms. Chris’ hard hitting analysis of industry remuneration practices is well recognized this session is sure to spark broad ranging discussion and debate. With Chris Hart and LifeWealth – ITCRA’s Business Adviser.

Session Sponsor:

The Doomsayers Are At It Again – What Do the Business Trend Reports Really Mean?

As an ITCRA member you have the opportunity to review the year to date results from the most current RIB Business Profile Report and discuss the findings. You’ll be surprised how rewarding

benchmarking your business can be. Discover the hidden power of measuring, monitoring and managing the right activities, understand why it is very difficult to improve performance if you have no metric to indicate where you stand and benchmarking that puts the focus on facts and tap into the benefits of knowing your firms strengths and identifying the improvement opportunities. Delivered by Nigel

Harse who develops and produces the report.

Session Sponsor:

ITCRA Silver Supporter

Sailing Close to the Wind – Does It Really Save Me Money?

The iDiagnostic, ITCRA’s benchmark for best practice had

highlighted key areas of compliance that Members should review – the Business Toolkit has a number of outstanding resources to assist. Dianne manages the iDiagnostic desktop audits for ITCRA and Andrew Wood develops many of their items in the Toolkit to assist Members to improve their compliance awareness. You will be

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surprised what this presentation will unpack! With Dianne Gibert and Andrew Wood

Luncheon and presentation by Peter Carr Longhaus – How Does Your Talent Acquisition System Benchmark in The Market?

Longhaus and HHCM’s study into the use of Talent Acquisition Software is the most comprehensive ever undertaken in the Australian and New Zealand market. It provides an unparalleled understanding of the market dynamics, emerging trends and technologies that are shaping this rapidly changing industry.

Session Sponsor:

Sessions will be grouped by Membership category to ensure that the information you receive is most relevant to your business.

Category A - Offices in more than 6 jurisdictions including New Zealand

Category B - Offices in 5 or 6 jurisdictions which can include New Zealand

Category C/D - Offices in 3 or 4 jurisdictions which can include New Zealand and Offices in 1 or 2 jurisdictions which can include New Zealand

SESSION SCHEDULE: FOR:

9.00-10.15am

OPENING SESSION: Benchmarking – Should I Pay Attention?

All 10.15am – 10.35 am MORNING TEA All 10.40 – 12.00 pm:

Category A

Members 10.40 -12.00pm:

The Doomsayers Are At It Again – What Do the Business Trend Reports Really Mean?

Category B

Members 10.40 -12.00pm:

Sailing Close to the Wind – Does It Really Save Me Money? Category C/D Members 12.00 – 1.15pm

Luncheon and presentation by Peter Carr Longhaus – Sponsored by HHMC:

All

1.20 – 2.40 pm:

Category B

Members 1.20 - 2.40pm:

Category C/D Members 1.20 - 2.40pm:

Category A

Members 2.45 - 3.00pm AFTERNOON TEA All

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3.00 – 4.20 pm:

Category C/D Members 3.00 -4.20pm:

Category A

Members 3.00 - 4.20pm:

Category B

Members 4.20 – 4.45 Closing Comments and Summary All

4.45 - CLOSING DRINKS AND NETWORKING Supported by

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Business Forum Speakers

MODERATOR AND CHAIR

Rod Hore, Founder, HHMC

In 1998 Rod founded HHMC Australia, providing advisory services to the Recruitment (staffing) industry and the Information Technology industry. He is responsible for the leadership of the group and for undertaking advisory roles and M&A assignments.

Rod undertakes a range of advisory services and seminars assisting small and medium businesses achieve growth and sustainability objectives.

Many assignments are also for the Australian operation of Global companies or Australian listed companies, assisting them meet their corporate growth ambitions.

Rod has been involved in the service industries since 1980. He has a record in leadership with Information Technology consulting companies in Perth, Canberra and Sydney. In his last corporate role, Rod held the position of Regional Manager Global Consulting Organisation for Platinum

Technology Inc, responsible for all aspects of consulting operations for the east coast of Australia and New Zealand, reporting to the US head office.

He has a Business Degree in Information Processing, is a Graduate of the Australian Institute of Company Directors (AICD) and a senior member of the Australian Computer Society (ACS). Through HHMC Rod is an active participant in the Information Technology Contract and Recruitment

Association (ITCRA) and the Recruitment and Consulting Services Association (RCSA).

LUNCH SPEAKER

Peter Carr, Managing Director, Longhaus

Peter Carr is a respected industry analyst and commentator with over 18 years’ experience working in the IT and media sectors. Peter is currently the Managing Director of Longhaus having previously held Vice President level positions with the ICT industry’s leading NASDAQ listed Advisory and Consulting firms Gartner, Forrester Research and META Group. Peter's research work is primarily focused on the application of technology in the Australian and Asia Pacific region.

In 2010 Peter served tenure as the Deputy Chairman of the International Program Committee for the World Computer Congress held in Australia and in the same year expanded Longhaus into China, and launched the internet television platform Longhaus Television which now attracts viewers and subscribers throughout Europe, North America and the Asia Pacific.

FORUM LEADERS

Andrew Wood, Hon MRCSA (Life) Barrister

Andrew is a barrister at the independent bar in Tasmania. He is the author of the ITCRA and RCSA Codes and teaches Employment Law and Public Sector Employment Law & Policy in the Masters of Law program at QUT in

Brisbane. He has worked with the recruitment and contracting industry since the mid 90’s and will have been in continuous legal practice for 30 years in November.

Nigel Harse, CEO RIB Report

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trusted and accomplished leader. With thirty plus years in recruitment, his first ten years in the industry were spent learning and earning his stripes, from the temp desk up. The next ten years he spent building his expertise and reputation as a top performing CEO.

For the past decade, Nigel has provided his expertise back to the recruitment industry as a mentor, coach and business consultant working exclusively with participating members of the RIB Report. Nigel is a popular conference keynote presenter and has spoken at many of the industry’s national and local events. The RIB Report was established by Nigel in 2003, it shares useful benchmarking and financial information essential for SME’s wanting to develop a sound business model.

Dianne Gibert, Founder, Service Excellence Consulting

Dianne is the founder of Service Excellence Consulting. She has over 2 decades of experience as a management consultant. She worked with PA Consulting Group for 10 years, specialising in change management, performance

improvement and project management, then as an independent contractor for 7 years. Dianne has worked in leading businesses across recruitment, banking, communications and retail industries.

Dianne has a BCommerce, MBA, and is an Assoc Fellow of AIM. Dianne is also a qualified lead auditor in the RCSA Service Delivery Standard and in the three most prominent ISO business standards, 9001 Quality Management, 4801 Occupational Health and Safety, and 14001 Environmental Management.

Chris Hart, Managing Director, Hart Consulting Group

Chris Hart is a Fellow of the Australian Institute of Company Directors and Hart Consulting Group is a Special Member of ITCRA supporting the Insight program. Since 1998 Hart Consulting Group has been compiling the remuneration industry survey for RCSA Members and since 2010 has been compiling the ‘ITCRA Remuneration and Benchmarking Survey’ for ITCRA Members.

Chris has over thirty years’ experience in human resource consulting providing assistance to a wide variety of organisations across all industries at all levels of staff from senior management to award employees.

David Wilson is a Management Consultant, Small Business Coach, Strategic Planner and Public Speaker

David commenced business in 1984 and has seen his business grow year after year.

He has 5 Strategic Business Units; Management Consulting / Business Coaching, Small Business Management, Direct Marketing Programs, Sales Training including: E-commerce & Merchandising, Strategic Planner & Facilitator, Business Prospecting & Public Speaking.

David has delivered over 1500 Business Presentations & Workshops throughout Australia, with over 200 for 2010 and currently bookings for 2011 exceeding 90.

A motivating no nonsense presenter, that cuts to the issues in plain language, using proven strategies and tools, that you can apply immediately! Recently David has been co-opted by the Federal

Government and

Victorian Governments to assist in rebuilding Businesses after Natural Disasters and Economic down turns.

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2012 BUSINESS FORUM REGISTRATION FORM

OPTION 1:

Full Day – includes Keynote, Forum Groups, Morning and Afternoon tea, lunch and networking drinks

Cost: $660.00 GST inclusive per person

**Special company rate – register more than two attendees $440.00 GST inclusive per person

**Early Bird Rate – register and pay before 2nd_{March 2012 for a 10% discount.}

OPTION 2:

Individual Forum Sessions

Cost: $220 GST inclusive per person, per session

OPTION 3:

The Lunchtime Presentation: How Does Your Talent Acquisition System Benchmark in The Market?

Cost: $110.00 GST inclusive per person

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PAYMENT OPTIONS

1. Credit Card Payment:

Type of Card: VISA MASTERCARD AMEX Name on Card: Credit Card Number: Expiry Date: Signature of Card Holder: Verification Number: Number of Tickets: OPTION 1:________________________________________ OPTION 2:________________________________________ OPTION3: ________________________________________ Total Cost: __________________________________________________  Please note a 3.025% surcharge will apply on Amex transactions

2. Direct Deposit

Direct credit payments to: ITCRA

BSB: 013 128

Account: 4934 69949

Please include the reference code [Full Name]Forum

Registration and Payment terms:

1. All prices are inclusive of GST

2. ITCRA Reserves the right to change the program or speaker at any time. Every effort will be made to ensure a program of equivalent standard is provided.

3. Registrations will not be finalised until payment has been processed and approved 4. Refunds will not be given for cancellations after the registration closing date.

5. Registrations are only transferable up to 24 hours prior to the event; ITCRA Member tickets are not transferable to non-Members.

6. In registering for ITCRA events, delegates agree that their image may be captured and used by way of photograph or video at the event and used in future publication or promotion of the event. Delegates will not be entitled to remuneration, royalties or any other payments by ITCRA for the use of their image. 7. ITCRA reserves the right to prohibit entry or to eject any delegate whose behavior is deemed

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Please complete the following information for registration and catering purposes for each attendee:

Registrant’s Name: Company:

Forum State Please indicate: NSW or VIC Position Title:

Email:

Contact Phone: Are you an ITCRA Professional Member

Do you have any dietary requirements?

Event Terms and Conditions:

1. All prices are in Australian dollars and exclusive of GST unless otherwise stated

2. ITCRA reserves the right to change the program, or speaker, at any time. Every effort will be made to ensure a program of equivalent standard is provided

3. Registrations will not be finalised until payment has been processed and approved

4. In registering for ITCRA events attendees agree that their image may be captured and used by way of photograph or video at the event, and used in future publication or promotion of the event. Attendees will not be entitled to remuneration, royalties or any other payments by ITCRA for the use of their image.

5. ITCRA reserves the right to prohibit entry or to eject any delegate whose behavior is deemed unacceptable by ITCRA staff and/or its agents.

Event Cancellation Policy

All cancellation must be made in writing and sent to the Event Co-ordinator at events@itcra.com.

1 Month or More Notice Given

Registrations cancelled, in writing, at least one month before the event are fully refundable, minus any transaction fees. Payment will be made with 5 working days.

Less than One Month Notice Given

Registrations cancelled, in writing, less than a month before the event will incur an Administration fee, which is equal to 25% of the event registration fee. The rest will be refunded, minus any transaction fees. Payment will be made with 5 working days.

3 Days or Less Notice Given

Registrations cancelled, in writing, less than 3 days before the event are non-refundable.

Transferring Registration

If, for whatever reason, you book and are unable to attend you may send a substitute if notice is given in writing up to 24 hours before the event. Registrations after this time are non-transferable and non-refundable. ITCRA Member tickets are not transferable to non-Members.