GlobeOp Managed Services

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GlobeOp Managed Services | 2

FOR MORE INFO OR A PRIVATE DEMO TOUR, click here. Round trip transportation for a private tour and lunch at GlobeOp’s award-winning IT/data center, featuring co-location, business continuity, hosting and private cloud services.

Globeop ManaGed ServiceS and

iT/daTa cenTer

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Co-location

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Business continuity

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Disaster recovery

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Hosting and private cloud

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be conFidenT

THaT YoUr daTa –

THe liFeblood oF YoUr bUSineSS –

iS Up and rUnninG, WiTHoUT Fail.

Whatever unpredictable events come the world’s way – hurricanes, floods, cyber attacks – your way to your data, your business, your clients, should be clear and secure.

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Globeop alreadY ServeS THe MoST

daTa-SenSiTive

clienTS in THe World.

Unlike other data centers, GlobeOp managed services and IT/data center give you 24/7 access to our wholly owned and operated data center that is relied on by our clients for:

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Best-of-breed infrastructure

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Leadership in operational excellence

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Proven, leading-edge technologies

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High redundancy and security

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Highly transparent processes

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Experienced, knowledgeable management

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Financial strength

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Physical and environmental security and problem-management controls certified under Service Organization Control (SOC 1) in accordance with SSAE No.16 and the ISAE 3402

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THe Globeop diFFerence iS

TrUST

.

iT’S in everY deTail.

This bold endeavor is in the strategically chosen location of Yorktown Heights*. A meticulously planned and realized dream, GlobeOp’s IT/data center serves as the production data center for the world’s premier independent fund administrator, GlobeOp Financial Services.

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24/7 manned ‘three-factor’ security access

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Predictable, redundant electrical distribution

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On-site substation

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N+1 UPS & HVAC redundancy

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Highly available redundant networks

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Telecommunications carrier neutrality

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Licensed master electrician

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Dedicated staging workspace

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Facility-wide Internet access/mobile kiosks

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Private, secure cabinets for power efficiency

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Full commercial kitchen and cafeteria

* No bridges or tunnels to get here from Manhattan, Westchester County, Connecticut and northern New Jersey

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YoUr bUSineSS iSn’T TYpical.

YoUr daTa cenTer SHoUldn’T be anYTHinG

leSS THan

reMarkable

.

While many data centers cut corners and focus on space rental profitability, GlobeOp knows you and your clients expect more:

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Uncompromising physical facilities and managed services that support GlobeOp’s own middle and back office and fund administration services

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Comprehensive services built on our state-of-the-art infrastructure

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World-class co-location and suite of services: business continuity, disaster recovery, private cloud services and more

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Focus on technology-intensive businesses

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Cost-effective mitigation of operational risk

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if co-location is what you need…

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If you are experiencing on-site space limitations, data storage and security

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Rising costs of equipment

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Barriers to IT expansion and modernization

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Desire to move IT expenses from CapEx to OpEx

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Increasing data storage and processing needs…

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…colliding with fixed infrastructure, personnel or expertise

…selecting the right provider is critical.

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New York based, centrally located co-location facility

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Flexible and cost effective infrastructure to support you business growth

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Match your business requirements to the right provider of space, power and connectivity

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‘Three-factor’ security for all your business critical data

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Facility-wide Internet access through mobile kiosks and Wi-Fi

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business continuity (bc) planning Support

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Comprehensive business continuity planning support includes:

- Detailed strategic responses to recover and restore critical operations - Fail-over protocols

- Personnel assignments

- Strategies, actions, and responsibilities to guard against unexpected and/or catastrophic events that could endanger a company’s long-term survival

- Protocols for virtually all types of disasters, both man-made and natural

- Continual evolution of your plan to incorporate new solutions as new threats arise

disaster recovery (dr) Solutions

Goal in a disaster: Expedite the recovery of your critical business functions and manpower.

How: Advanced planning that minimizes potential loss and downtime for your business, while creating the best and fastest chance to recover after a disaster.

Planning for business survival

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Coordinated and executable disaster recovery program

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GlobeOp disaster recovery services include: - Proactive, comprehensive, 24/7 monitoring

- High-availability resources and on-demand, 24/7 help desk services - Business-critical tools and functionality at your fingertips

bUSineSS conTinUiTY.

diSaSTer recoverY SolUTionS.

WorkGroUp recoverY.

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Workgroup recovery

A plan for keeping your people up and running along with your systems.

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Strategically located 40 miles from midtown Manhattan (with no bridges or tunnels)

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Easy commute from southern Connecticut, Westchester County and northern New Jersey

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Dedicated or shared office space in the same building as its N+1 redundant data center

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The only split-site business continuity and data center of its kind in metro New York area

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24/7 access, whatever the emergency

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Stand-alone building owned by GlobeOp

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No landlord intermediating between you and your provider

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Access to amenities, including:

- Comprehensive crisis management center with situation monitoring - 24/7 help desk to support your business infrastructure

- Meeting and conference facilities

- On-site kitchen and facilities for custom provisioning - Showers and on-site parking

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Globeop privaTe cloUd iS YoUr oWn

enTerpriSe-claSS dedicaTed neTWork.

platform as a Service (paaS)

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Platform as a Service (PaaS) is the delivery of a computing platform and solution stack as a service - PaaS facilitates deployment of applications without the cost and complexity of buying and

managing the underlying hardware and software layers

- PaaS provides all of the facilities required to support the complete lifecycle of building and delivering web applications and services entirely available from the Internet – with no software downloads or installation for developers, IT managers or end users

GLOBEOP PRIVATE CLOUDS: FOR MISSION-CRITICAL APPLICATIONS

> Dedicated PaaS matches your needs: computing servers, database servers, email and hosted application servers, and more

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GlobeOp’s UNIX and LINUX servers solution is highly secure and completely hardened from the ground up

- Servers can be configured and/or modified to meet your business requirements

- UNIX and LINUX models can also be connected to powerful and highly reliable fiber-connected SAN or NAS storage arrays and can be clustered at a local site to provide high-availability or a disaster recovery server configured in a second GlobeOp data center

> Leading virtualization solutions

> Professional round-the-clock management

> Decades of experience in network planning and design

> Ability to scale quickly and confidently across standard and high-availability resources

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World-class hosted applications – Software as a Service (SaaS)

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Reduce investment in infrastructure and IT management

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Leverage GlobeOp’s IT/data center, hosting and managed services

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Benefit from a variety of GlobeOp applications

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High-performance hosted Sun Solaris and Windows platforms available in both production and mirrored disaster recovery data centers. Access is provided via secure, redundant, dedicated network infrastructure

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Advent Geneva®_solutions

HOW HOSTED GENEVA WORKS WITHIN YOUR GLOBEOP MANAGED SERVICES:

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You secure an Advent Geneva Software license from Advent

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GlobeOp then works with Advent to initially install and test the software

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GlobeOp provides installation and setting of warm servers for disaster recovery to support data replication with maximum time lag of 15 minutes

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GlobeOp support services: from security master set-up to custom integration with existing customer platforms

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Operational monitoring of servers for disk space, memory, CPU usage, etc.

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Network monitoring for hardware, carrier performance and more

SUPPORT PACKAGE INCLUDES:

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First-level support: 24/7 help desk

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Second-level support: installation of patches, troubleshooting of hardware and communication of problems