LEARNING CENTER FAQS
ACCESS & GETTING STARTED
When is the new Learning Center available and how do I access it?
The new Learning Center is available from January 11, 2021 for all of our learner groups (dealers, installers, and Hunter Douglas employees). For users of The Link, go to the Learning tab and select
Learning Center from the pull-down menu. This will take you to your new Learning Center homepage.
Hunter Douglas employees will access the Learning Center from our employee portal.
How do I provide access to the Learning Center for new employees?
All dealer employees and installers with a login for The Link will have access to the Learning Center, and this happens right away. To create a new login for The Link, go to “Manage Users” in your company pull-down menu, top right. For a quick 1-page guide to seQng up new team members in The Link, click here. Hunter Douglas employees will have access to the Learning Center via our employee portal.
Are there any minimum technical requirements to use the new Learning Center?
No. The Learning Center works on all browsers (Google Chrome is recommended) on desktop and also on iOS/Android smartphones and tablets.
How do I get started with the new Learning Center?
If you're a dealer or installer, go in The Link to the Learning tab and select Learning Center. This will bring you to your new personalized homepage. If you're visiVng for the first Vme, head to the Quick
Start tab to learn more about the Learning Center. Employees of Hunter Douglas will go to
Will any demos of the new Learning Center be provided aNer the go-live date?
Yes! We will have live tours for dealers and installers the week of January 18. RegistraVon for these demos will be available on the Learning Center Calendar starVng January 11.
How will a brand new dealer/independent installer receive access to the Learning Center? Once someone gets an account for The Link, they will have access to the Learning Center.
FEATURES
What are some of the things I can expect from the new Learning Center?
In the new Learning Center, you will have access to exciVng and impac^ul content, much of it being enVrely new. This includes our enVrely revamped Product and Installer Basics. From January 11 2021, you will have access to over 35 new courses, downloadable infographics to refer to on the job, videos, and more.
Will all features be available upon go-live?
No. We want people to get familiar with the system before we turn on all the features. Some features will turn on mid-year – there are so many capabiliVes available. We first want people to just do some of the basics before we roll out other features that are more complex.
Is the new Learning Center easy to navigate?
The new Learning Center is very easy to navigate! This was a key priority for us in choosing our pla^orm and also during development of the Learning Center as we know our previous pla^orm
presented difficulVes in ease of navigaVon. Within the new Learning Center, you will find that it is easy to search for classes and curricula, track your training (and those of your employees if applicable), and more.
Can I bookmark a course to save for later?
If someone is registered for a curriculum, are they also registered for the individual courses that make up that curriculum?
Yes. Registering someone for a curriculum will also register them for all the courses in that curriculum.
What if I misspell the Ttle of a course when I enter it in the search field?
As a user types in the search bar, the search engine will start providing opVons based on the first keyword entered - even if a misspelling occurs. AddiVonally, the browse funcVon includes some groupings to help further filter your search. Another easy way to search is via the Learning Catalog.
What is the difference between “relaunch” and “retake”?
Retake is specific if a class is an assessment that wasn’t passed. Relaunch refers to restarVng a course that you may have not yet finished - it will bring you back to where you lei off.
How do you get credit for a course?
If you click the X at the top right of the screen, you won’t get credit. Instead, click the Exit Course orange bulon in the main screen. We have added a page to the course that states “CongratulaVons! You have completed the course” - unless you see that page, you didn’t get ‘credit’ and may have missed some modules (seen on the lei side of the screen). AddiVonally, a white dot/circle will appear next to modules not completed. A green circle with a white check will indicate a completed module.
MANAGER TOOLS
If I oversee a team, how can I manage their learning?
Staff in the organizaVon(s) you oversee show in the “Teams” tab - individuals can receive alerts based on overdue items. You can find a team member’s learning history by clicking on their name which will bring up their learning page. Only those with the role of Owner, Manager or Admin in The Link will be able to view their “Teams”.
How do you assign and manage curriculum to ensure it is easy and seamless?
It is best to navigate to My Team, select the account locaVon and individual, Add Learning and Register them in training.
What if the team hierarchy in the Learning Center does not look right?
The Learning Center is bringing informaVon over from The Link. If business or team informaVon looks incorrect, please create a Case in The Link or email Customer Support
([email protected]) and clearly state what you expect to see. You can also call Customer Support and follow the prompts for Online Tools / Learning Center.
MY LEARNING
Will all of my completed training history be available to see in the new Learning Center?
Yes. All completed training, including training completed in 2020, will be available in the new Learning Center.
What happens to the learning history from the old system (e.g. cerTficaTons, compleTons, etc.)? Five years’ learning history was migrated to the new Learning Center so all learning history was preserved.
What will I find on my new personalized Learning Center homepage? The following are available:
1. Quick links to Calendar, Learning Catalog, Our Products, and Videos
2. My Plan – a visual for courses In Progress, Completed, Not started. Overdue alerts also exist for required/assigned courses with due dates
3. Top PrioriVes - different prioriVes for various learners (dealers, Hunter Douglas employees etc.) 4. My Learning – a quick way to access training in progress
5. Top courses – top rated courses within the Learning Center – hyperlinked to the course so they can be launched
6. Featured learning – courses, curriculum, cerVficaVon 7. News from the Learning & Development team
8. Search Bar - use to search for a course or access the Learning Catalog to search.
SUPPORT
Who do I contact if I have quesTons or have trouble accessing the new Learning Center?
For technical support contact our Online Tools Learning Center Customer Support team. For general feedback or suggesVons about the new Learning Center, feel free to Get In Touch with our Learning & Development team.
What training, guidance and support is available to help with using the Learning Center?
Visit the Support page via the hamburger menu, top lei, or by scrolling to the bolom of your
personalized homepage and clicking the Learning Center Support bulon. Several guides are available to help you with features such as registering for a curriculum/cerVficaVon, cerVficate prinVng,
