VENDOR MANUAL
TABLE OF CONTENTS
1
TO-DO CHECKLIST………..PAGE 3
2
IMAGE REQUIREMENTS………..PAGE 3
3
CODE REDEMPTION REQUIREMENTS………..PAGE 4-5
4
VENDOR PORTAL………...PAGE 5
TRACK YOUR EARNINGS VIEW PAYMENT HISTORY
5
VENDOR PAYMENTS………...PAGE 5-6
6
CUSTOMER SERVICE………...PAGE 6-7
CANCELLATIONS RETURNS
CONTACTS
VENDOR SUPPORT vendorsupport@stackcommerce.com
ACCOUNTS PAYABLE ap@stackcommerce.com
TO-DO CHECK LIST
**Please complete within 72 hours.
r Sign StackCommerce T&Cs and Vendor Agreement
r Complete the “Account” tab in your portal
r Provide W-9 Form to w9@stackcommerce.com
r Complete the Vendor Request Form
r Provide images, videos & logo (See below)
r Provide all the assets necessary for customer redemption (See page 4)
r Provide a login to your product, if applicable
Image Requirements
MAIN IMAGES
The primary image used to message & sell your product(s)- let’s make it great!
• 1200 x 627 pixels or larger • Hi-res images only
• Universality: include universal images for all users
o Items compatible w/ both Apple and Android cannot depict one device and not
the other
• Do not include text, graphics, or logos on the image
• Communicate the function of the product, make it crisp, direct & clean • Layered assets preferred (PSD, Al-Vector)
ADDITIONAL IMAGES
Up to 5 additional images will be included on the product page- show us what it can do!
• 1200 x 627 pixels or larger • Hi-res images only
• Screenshots & lifestyle images of the digital product in action • Do not include text, graphics, or logos on the images
• Layered assets preferred (PSD, Al-Vector)
• For multiple variant promotions only: Provide 1 product shot for each color or variant
offered on a white background
SAVING IMAGES
• Images must be submitted within 3 business days
• Please save images in the associated Dropbox folder; the link for this folder will be
provided by your sales representative, and is also available on your Vendor Request Form
CODE REDEMPTION METHODS & ASSETS NEEDED:
** Your redemption method is outlined in your Vendor Agreement. Reference the applicable method below.
• Serial Codes
o Provide an Excel spreadsheet with your codes; 1 code per line
o Provide a valid redemption link for the customers
• URL Links
o Provide an excel spreadsheet of 10,000 unique URL links, 1 link per line
• Static Serial Code
o Provide the single serial code
o Provide a valid redemption link for the customers
• Static URL Link
o Provide your single static URL link for the customers
** For the below methods, we can evaluate RPCs that require these fields: name, first_name, last_name, email, and transaction_id
• RPC (GET) for Serial
We will make an API call to retrieve unique serial codes.
o Provide a script that only returns a plain-text serial code.
§ Example:
http://www.houdah.com/activation/tembo/activationStackSocial.php?sec urity=Josh&purchaseEmail=<email>&purchaseName=<name>
o Provide a valid redemption link for customers.
• POST RPC for Serial
We will make an API call to retrieve a unique URL
o Provide a script that only returns a plain-text serial code.
§ Example:
http://www.houdah.com/activation/tembo/activationStackSocial.php?sec urity=Josh&purchaseEmail=<email>&purchaseName=<name>
o Provide a valid redemption link for customers.
• RPC (GET) for URL
We will make an API call to retrieve a URL for customers to retrieve their license.
o Provide a script that returns a unique clickable link saying “Click Here” and a download link. When the link is clicked on, a customer should be able to follow a set of steps to redeem and activate their purchase.
§ Example:
https://www.irradiatedsoftware.com/orders/StackSocial.php?handshake=dad8 969e4a5cc1c46d97905fc9648c56&first_name=<first_name>&last_name=<last_ name>&email=<email>&txn_id=<transaction_id>
• POST RPC for URL
above option but uses the POST method vs. GET method.
o Provide a script that returns a unique clickable link saying “Click Here”. When the
link is clicked on, the customer should be able to follow a set of steps to activate their purchase.
§ Example:
http://www.binarybakery.com/mupster_single/mupromo.php?passcode=4x77a &customer_name=<name>&customer_email=<email>
VENDOR PORTAL
TRACK YOUR EARNINGS 1. Log into vendor portal
2. Click on “Earnings” on the left-hand side of the page 3. Select “Earnings by Month”
4. Track and filter your earnings and refunds
PAYMENT HISTORY
1. Log into vendor portal
2. Click on “Earnings” on the left-hand side of the page 3. Select “Payment History”
4. Track the total amount paid to you by StackCommerce
VENDOR PAYMENTS
PAYMENT INFORMATION
*If you do not complete the below steps, payment cannot be processed successfully. For questions or concerns, please contact ap@stackcommerce.com.
• Log into Stack vendor portal
• Select “Account” on the left-hand side of the portal • Fill out all vendor information and click “Save”
• Select your payment method and click “Save.” International vendors, please select
PayPal.
PAYMENT SCHEDULE
*Your signed vendor agreement overrides what is outlined below. If you have any questions please reach out to ap@stackcommerce.com.
CUSTOMER SERVICE
CANCELLATIONS
§ If a customer requests to cancel an order, StackCommerce will reach out to confirm the order has not yet shipped
§ If an item is canceled, please remove the order from your invoice; you will not be paid
RETURNS (Not as advertised, Lost Shipments, Damages, & Defects)
§ StackCommerce will reach out to your designated contact to facilitate any returns or exchanges
