Allscripts Mobile – Installation Guide for BlackBerry
CONTENTSGetting Started ... 1
Step One - Download and Install Allscripts Mobile ... 2
Step Two - Configure Allscripts Mobile ... 4
Security ... 8
Support ... 10
Getting Started
SUPPORTED PLATFORMS
Allscripts Mobile for BlackBerry is supported on BlackBerry smartphones that use a BlackBerry operating system from version 3.6 through version 4.61. This range of OS versions includes many BlackBerry device models, including but not limited to the following BlackBerry series:
Series Models
BlackBerry Curve 8300, 8310, 8320, 8330, 8350i3, 89003 BlackBerry Pearl1 8100, 8110, 8120, 8130
BlackBerry 8800 Series 8800, 8820, 8830 World Edition BlackBerry 8700 Series2 8700c, 8700g, 8700r, 8703e, 8707g
BlackBerry 7130 Series1,2 7130e
BlackBerry 7100 Series1,2 7100i
BlackBerry 7200 Series2 7250, 7290
BlackBerry 75202 7520
1 Consumer oriented, phone-style device with smaller screen and no QWERTY keyboard. 2 No trackball. Navigation by thumbwheel only.
3 These models use a newer version of the BlackBerry operating system that uses the
“Alt” key to open drop-down menus instead of a trackball click.
For ease of use and customer preference, Allscripts recommends the BlackBerry Curve and 8800 series devices. The BlackBerry Bold 9000 and Storm 9530 (touch screen) are not supported. To check your BlackBerry’s operating system version, go to Options → About. If your BlackBerry model is not listed here or you have any questions about compatibility with Allscripts Mobile, call
BEFORE STARTING
Before starting, make sure you have the following items:
• Your BlackBerry smartphone
Your BlackBerry should already be activated with your wireless service provider on a data plan and have a charged battery.
• Allscripts Mobile Installation Files
These are available for download.
• Your Allscripts Mobile User Name and Password
Available from Allscripts when you purchase Allscripts Mobile.
Step One - Download and Install Allscripts Mobile
First, you’ll download and install Allscripts Mobile onto your BlackBerry.
1. When you purchase Allscripts Mobile, Allscripts will send to your BlackBerry an email message or SMS text message with a hyperlink in it that will lead you to the Allscripts Mobile installation files. Simply use your BlackBerry to click on the link and go to the Allscripts Mobile Downloads page.
a. If you do not get email or text messages on your BlackBerry, simply open the browser on your BlackBerry, go to the following address, and click on “BlackBerry Smartphone”:
2. Click on the “BlackBerry Smartphone” link.
3. Your BlackBerry will display summary information about Allscripts Mobile. Click “Download” to begin the download and installation process. When completed, click “OK”.
4. You’ve completed installing Allscripts Mobile onto your BlackBerry smartphone and you should now see the Allscripts Mobile icon displayed among your other applications. If you are using a BlackBerry Curve 8350i or 8900, Allscripts Mobile is found in the Downloads folder.
Step Two - Configure Allscripts Mobile
Configure your Allscripts Mobile application so it knows who you are and how to connect to your referral inbox.
1. Run Allscripts Mobile on your BlackBerry. The eReferral Inbox will display but will not contain any referrals.
2. Using the trackball or thumbwheel, highlight the Close button, the date, or the word “Referrals” and click (press) the trackball or thumbwheel. A menu will appear. Choose “Server Options” and click.
3. Enter the following information on the “Communication Options” page: Server IP www.extendedcare.com
SSL Checked Server Port 443
Default Page blackberry_cal/login.aspx User Name [your Allscripts user name] Password [your Allscripts Mobile password] Division allscripts_prod1
a. Example:
b. Your User Name is the same user name that you use to log into Allscripts Referral Management from your computer. Your Allscripts Mobile password will be different than your Allscripts Referral Management password. Both your user name and your password are case sensitive!
4. Click “Save” when you are finished. You will return to the empty referrals inbox.
5. Bring up the menu again by clicking the Close button. This time, choose “Communicate.”
i. You are not yet set up as an Allscripts Mobile user. Contact Allscripts. ii. Your User Name was typed incorrectly on the Server Options page. Correct
it and try again.
iii. Your Allscripts Mobile Password was typed incorrectly on the Server Options page. Correct it and try again.
Security
Your Allscripts Mobile application uses SSL secured communications when it wirelessly
synchronizes data. This means that the data is encrypted as it passes between your BlackBerry and the Allscripts web servers. Allscripts Mobile decrypts the data so that you can read it on your BlackBerry.
Safeguard the data on your BlackBerry the same way that you safeguard the data on your host computer or laptop:
• Protect your device to minimize loss or theft.
• Do not let unauthorized users gain access to your device either intentionally or unintentionally.
• Enable password protection on your device.
1. To password protect your device, run the “Options” application.
3. Choose “General Settings.”
4. Set ”Password” to “Enabled.”
Allscripts recommends that you set the “Number of Password Attempts” to 5. If someone tries to guess your password by repeated forced attempts, your BlackBerry will lock itself down to prevent access.
Allscripts recommends that you set the “Security Timeout” to 2 minutes. This means that after 2 minutes of inactivity your BlackBerry will require your BlackBerry password. This feature ensures that if someone else picks up your BlackBerry or if you lose it, your data, including Allscripts Mobile, is protected
¾ If your BlackBerry is lost or stolen, report it to Allscripts immediately. We will shut down system access from that device to prevent unauthorized users from seeing your data. When you get your replacement device, we will re-enable you for the new device.
Support
If you need assistance installing or using Allscripts Mobile, contact Allscripts Customer Support at (866) 790-8690.
