Education Straight From the Source

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Education Straight

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AWWA’s eLearning Program is an online learning tool for water industry professionals. AWWA’s eLearning platform

offers quality training, professional development, and continuing education units (CEUs) via the Internet. Learn on your

own time and at your own pace!

Instructor-Led

AWWA’s eLearning program includes instructor-led and self-paced courses specifically designed to meet the needs of students. Instructor-led courses are delivered exclusively online with some pacing, interaction, and direction provided by an instructor. These courses are delivered at set times during the year and comprise pre-recorded presentations, online learning activities, videos, quizzes, and evaluations. Recognized experts on a topic are available to regularly answer the students questions, grade homework, and provide feedback on student progress via discussion boards and emails.

Self-Paced

Self-paced courses are delivered exclusively online and progress is driven solely by the student. This format allows the student to move through course content at the student's own pace, taking into consideration the individual’s knowledge level and capacity. Self-paced courses can be completed anytime during a 90-day period after registration. These courses may include presenta-tions, pre-recorded audio, supporting articles, online learning activities, videos, quizzes, and evaluations.

eLearning Course Subjects

A note about CEUs: AWWA requests pre-approval for continuing education units with several state/province licensing agencies. These course pre-approvals are listed at www.awwa.org/elearning/ceus. AWWA strongly recommends that students check with their licensing agency, before registering for any course, to learn about their state/province established rules and criteria. It is the student’s responsibility to confirm AWWA coursework meets relevancy criteria and current rules established by the student’s state/province for his or her licensing needs. Some states may not award CEUs or PDHs for nonwater-related content. It is also the student’s responsibility to apply to the state for CEU approval with the Certificate of Completion provided by AWWA. AWWA reserves the right to change course titles and prices without prior notice.

CE

Credits

Receive a better value!

Learn more about AWWA’s Organizational and Individual Subscriptions.

*Courses NOT included in the Subscriptions Program are marked with an asterisk.

http://www.awwa.org/distancelearning

Please contact us with any questions at 800.926.7337.

Conservation Distribution Engineering

Government & Regulations Management & Leadership Math & Science

Resources & Reuse

Safety & Security Software Treatment Water Quality

Water and Wastewater Operator Training

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AWWA DISTANCE LEARNING

Achieving Planned Outcomes*

EL183: Self-Paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

Course Length: 2 Hours

Member $90 | Nonmember $115

This course explains how an organization can break down barriers and achieve planned outcomes by allocating budget resources, identifying options for improved performance, monitoring financial activities against budget, and using resource budgets and reports. Other topics include how to conduct a job analysis, dealing with poor performance, interpreting budget performance, and how to conduct regular budget checks.

Advanced Disinfection of Pipeline

and Storage Facilities

EL69: Self-paced

Subject Areas: Distribution/Plant Operations,

Small Systems, Water Quality/Treatment

From this course, students will learn conventional (chlorine-based) and alternative methods (ozone and chemical biocide) for the disinfection of pipelines and water storage tanks, as well as what effective distribution system operations are and the maintenance strategies for retaining chlorine residuals. In addition, the course covers water operations best practices for minimizing water age, and water quality degradation in distribution systems.

Advanced Metering Infrastructure for the

Water Industry

EL68: Self-paced

Subject Areas: Distribution/Plant Operations,

Small Systems, Water Loss

Water utilities worldwide are installing automated meter reading (AMR) systems to help fund infrastructure improvements, decrease water loss, and reduce operations and maintenance costs. In this course, three water utilities present case studies outlining how the utilities have benefited from advanced metering infrastructure (AMI) and the options available to utilities.

Applied Mathematics

EL6: Self-paced

Subject Areas: Training/Career Development,

Young Professionals, Distribution/Plant

Operations

This course provides a foundation in basics for applied

mathematics as used in the water supply profession. It is suitable for entry-level operators or operators who have not had recent significant exposure to mathematics in their jobs.

Backflow Prevention & Cross-Connection Control

EL89: Self-paced

Subject Areas: Backflow/X-Connect,

Distribution/Plant Operations, Small Systems

This course summarizes the regulatory framework for backflow prevention and cross-connection control and water utilities’ responsibility. Example case studies illustrate common situations and substantiate the importance of a well-designed cross-connection control program.

Basic Mathematics

EL7: Self-paced

Subject Areas: Training/Career Development,

Young Professional, Distribution/Plant

Operations

This course provides a foundation in basic mathematical notation, methods, and calculations. It is suitable for entry-level operators or operators who have not had recent significant exposure to mathematics in their jobs.

Basic Supervision

EL149: Self-paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

What is supervision? It seems like a simple question, but the supervisory role has many facets, and some can be elusive. The course begins with a look at basic supervision, what it is and why it is necessary. There is a focus on the roles of the supervisor, and the decision to become a supervisor is reviewed. The course also reviews supervisory functions, with a look at planning, organizing, and making decisions.

Building a Foundation for Leadership*

EL47: Self-paced

Subject Areas: Utility Management, Small

Systems, Training/Career Development,

Workforce Strategies

Be a leader within an organization. To be a leader, one needs skills and motivation, not a title. One can lead whether at the top of the organization, in the most junior position, or somewhere in between. But before someone can be a leader, one must know how to lead. How do leaders gain and maintain the attention and respect of colleagues? When should someone act as a manager and when should someone act as leader? How do you translate personal vision into something meaningful for others? Students in this course tackle these and many other questions, building skills and gaining insight as they seek answers that make sense for themselves, for those they aspire to lead, and for their

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Building the Utility

EL158: Self-paced

Subject Areas: Design/Construction, Utility

Management, Training/Career Development,

Workforce Strategies

Many areas of building a utility fall on the shoulders of management or supervisors. This course outlines design consultant selection, types of bidding processes (design/bid/build, design/build, etc.), and thought processes to consider. The second module focuses on the construction process and will provide some understanding of the inner workings of constructing any project. The third module outlines an actual project that was constructed and discusses the concept of building green.

Business Communication*

EL40: Self-paced

Subject Areas: Utility Management, Public Info/

Communication, Workforce Strategies

As professionals of all types grow, it is important to learn about more than just a specific topic of interest. Students of this course will learn the definition and purpose of business communication, the difference between verbal versus nonverbal communication, and communication guidelines such as passive, assertive, aggressive, nonverbal cues, and immediacy.

Change in the Workplace*

EL195: Self-Paced

Subject Areas: Training/Career Development,

Workforce Strategies

This course explains how to overcome the obstacles that stand in the way of change and offers methods to adopt a forward thinking perspective to work with change for the betterment of an organization. The course consists of three modules: Module 1: The Fundamentals of Change, Module 2: Change Management Process, Module 3: Overcoming Resistance to Change.

Chemicals: Best Practices for Quality Assurance

EL76: Self-paced

Subject Areas: Emergency Preparedness/Security,

Water Quality/Treatment

Best practice protocols for chemicals used in water treatment are essential considerations for water quality, plant performance, rising costs, security, and much more. This course provides practical tools and tips for the right selection of chemicals, feed systems, and how to establish appropriate delivery procedures and review security and emergency response plans.

Coaching to Drive Performance*

EL50: Self-paced

Subject Areas: Utility Management, Small

Systems, Training/Career Development,

Workforce Strategies

The best leader helps others build the knowledge, skills, and attitudes they need to thrive and thereby move their organizations forward. Coaching drives employee development and improves performance. Coaching can even help the next generation of leaders grow as today’s leaders pass on their knowledge, inspire confidence, and foster self-reliance.

This course helps leaders recognize coachable moments and know how to structure a coaching conversation.

Coagulation, Flocculation, and Sedimentation Basic

EL8: Self-paced

Subject Areas: Training/Career Development,

Water Quality/Treatment

This course introduces students to the concepts, chemicals, equipment, and processes associated with coagulation, flocculation, and

sedimentation as practiced in conventional surface water treatment. It is recommended for entry-level operators.

Communicating Effectively as a Leader*

EL48: Self-paced

Subject Areas: Utility Management, Public Info/

Communication, Small Systems, Training/Career

Development, Workforce Strategies

As a leader, one’s influence may be greater than realized. Take full advantage of the influence by recognizing the importance of establishing and protecting one’s personal brand. Through this course, students will learn five communication techniques that power efficiency and effectiveness; the importance of communicating to employees the “what” and “why” of their work; tips on tailoring a message for your audience to create maximum effect, the power of knowing the goals and rewards you share with your audience; techniques for persuasion rooted in common values and beliefs; and many other communication tips.

Continuous Improvement—Areas of Improvement*

EL184: Self-Paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

Member $135 / Nonmember $175

This course describes the necessary ideas for the continual improvement of individuals and organizations. Some of the topics discussed: Why Quality Is Important; the SWOT Analysis; Setting Up an Idea Bank; and Making the Most Out of Success.

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AWWA DISTANCE LEARNING

Creative Problem-Solving*

EL187: Self-Paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

This course details the creative process and several concepts and considerations involved in effective problem-solving: Implementing the Solution; Mind Mapping; a Detailed Description of the Creativity Phases.

Disinfection Basics

EL9: Self-paced

Subject Areas: Water Quality/Treatment,

Distribution/Plant Operations

Students of this course, which is recommended for entry-level operators, are introduced to the concepts, chemicals and chemistry, equipment, facilities, processes, and operation of the disinfection process as practiced in water treatment plants. This course will provide an understanding of the basic goals of disinfection and how disinfection fits into the overall water treatment process. In addition, students will hear descriptions of different methods used for disinfection, including the advantages and disadvantages of each.

Disinfection By-Products: Recent Research

Raises Concern

EL105: Self-paced

Subject Areas: Distribution/Plant Operations,

Water Quality/Treatment, Water Research,

Laboratory, Utility Management

The recent USEPA two-stage DBP Rule has put increasing pressure on utilities to explore alternative options to chlorine disinfection and coagulation practices. However, the use of these alternatives may have unintended consequences, including the formation of other disinfection by-products. Understanding the factors that influence DBP formation can lead to operational procedures to reduce the occurrence of these compounds.

Disinfection of Pipelines and Storage Facilities

EL24: Self-paced

Subject Areas: Distribution/Plant Operations,

Public Health, Small Systems, Water Quality/

Treatment

In following drinking water regulations passed in the 1990s, AWWA Standards and manuals of practice have focused on providing safe drinking water through applying best practices to system disinfection. This course reviews such practices and procedures to help utility staff maintain water quality while meeting the public health requirements of local health agencies.

Distribution Service to Customers

EL13: Self-paced

Subject Areas: Customer Service, Distribution/

Plant Operations, Small Systems

The primary purpose of a public water distribution system is to supply water directly to residents of a community. Through this AWWA eLearning course, students will learn to recognize the various materials used for water service piping and the types of customer water meters used. The course also covers how piping is installed and maintained and how meters are installed and read. Finally, the course identifies the types of facility records that should be kept for water distribution systems.

Distribution System Materials and Equipment

EL14: Self-paced

Subject Areas: Distribution/Plant Operations,

Small Systems, Training/Career Development

This course provides an introduction to water distribution system operations by detailing the types of piping, valves, and fire hydrants commonly used in water systems. It is suitable for entry-level operators.

Effective Project Management*

EL185: Self-Paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

This course explains several concepts vital to becoming an effective project manager: the project life cycle—introduction, initiation, and definition; planning and risk management; and people skills. Some additional topics include the project life cycle, budget and cost control, and balancing authority and empowerment.

Effective Workplace Relations*

EL193: Self-Paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

This course explains how to work with people and information to establish effective workplace relations. Various topics are mentioned, including the characteristics of an effective workplace, the five-step approach to working with information, and how to manage diversity.

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Endocrine Disruptors, Pharmaceuticals, and Personal

Care Products: Actions and Communication

EL17: Self-paced

Subject Areas: Laboratory, Public Info/

Communication, Water Quality/Treatment

This course highlights the scientific work and communication strategies being used to address EDCs and PPCPs. Public interest and press coverage of these compounds continues to increase. Hear about the cutting-edge science, the vanguard of research into testing and treatment, and developing sound communication strategies that will help you communicate effectively about EDCs and PPCPs with customers.

Establishing Leadership in the Organization

EL156: Self-paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

For an organization to move forward, it must have good leaders, but too often exactly what leadership is may be unclear. This course will outline what leadership is, how it is manifested, and how leaders help their organization. Organizations that want to be leaders in their communities need to encourage leadership from within.

Filter Optimization Tips You Can Use

EL107: Self-paced

Subject Areas: Membrane Treatment, Small

Systems, Water Quality/Treatment

Optimizing filter operation is key to consistently producing high-quality treated water. This course provides tips to improve filter performance through operational adjustments. The three most common filters (conventional dual media, direct filtration single media, and membrane) are discussed separately so that treatment plants using any of these technologies can benefit.

Filtration Basics

EL10: Self-paced

Subject Areas: Water Quality/Treatment

During this course students will review the major physical–chemical mechanisms responsible for removal of suspended particles from water by filtration. Additionally, students are introduced to the concepts, chemicals, equipment, facilities, processes, and operation of the filtration process as practiced in water treatment plants. This course is suitable for entry-level operators.

Financing the Utility

EL159: Self-paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

Now more than ever, accurate and timely financial planning is

necessary for any utility. This course will outline the financing of utilities from a management and supervision perspective. The modules will cover how user fees should be developed, how capital may be funded, what impacts are and how they may be used.

Fundamentals of Chemistry for Water Professionals

EL12: Self-paced

Subject Areas: Training/Career Development,

Young Professionals

This course includes interactive exercises, animations, and true-to-life case studies to provide an overview of the principles of chemistry and how chemistry is used in water treatment. Students new to the water industry will benefit from the basic instruction.

The Fundamentals of Drinking Water Regulations:

Course 1

EL64: Self-paced

Subject Areas: Regulatory Issues, Water Quality/

Treatment

Course Length: 1 Hour

Implementing existing drinking water standards and planning for future standards requires an understanding of the underlying legislation and resulting regulatory framework. This course summarizes the initial 1974 Safe Drinking Water Act and the 1986 and 1996 Amendments. The post-1996 SDWA Amendment standard development processes include the regulatory determinations based on the Contaminant Candidate List and regular review of regulations on a six-year cycle. Understanding these processes and the typical rule-making process that USEPA uses to develop new standards is essential information for drinking water system staff responsible for ensuring delivered water quality.

The Fundamentals of Drinking Water Regulations:

Course 2

EL65: Self-paced

Subject Areas: Regulatory Issues, Water Quality/

Treatment

The 1996 Safe Drinking Water Act Amendments establish a proactive regulatory framework that identifies new contaminants for regulation and requires the ongoing review of existing regulations. This course provides a status report on USEPA activity and describes current trends in drinking water standards.

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GeoScience in Water Aquifers

EL78: Self-paced

Subject Areas: Ground Water, Laboratory, Water

Research, Water Resources/Planning

There is an interrelationship between geophysics and modeling for safe yield, groundwater quality, and source water protection. Data from geophysical methods is used to generate much of this information. The goal of this course is to introduce students to geophysical methods for groundwater supplies, determine when the methods should be used, and how to use the results.

Getting the Most From Your Hydraulic Model

EL104: Self-paced

Subject Areas: Asset Management, Design/

Construction, Small Systems

This course illustrates how GIS, AMR, and SCADA systems can enhance the value of hydraulic models. Utilities use hydraulic models to enhance system understanding and to efficiently operate through integrating information from many sources. Hydraulic modelers are now able to include data from a variety of sources to provide system operators with powerful analysis tools.

Goal-Centered Time Management*

EL34: Self-paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

Time management is a challenge that all people face. In this course, students will be introduced to time management, efficiency and effectiveness, and planning theories. Participants will learn how to develop plans to prioritize and support personal goals and objectives.

Harmful Algal Blooms: Cyanobacteria

EL20: Self-paced

Subject Areas: Distribution/Plant Operations,

Laboratory, Public Info/Communication, Water

Quality/Treatment

This course explores contamination of drinking water and recreational water supplies from excessive cyanobacteria growth and toxin production. Because cyano-toxins can adversely affect humans, there is an increasing cause for concern.

Heart-Saver CPR AED Online*

EL190: Self-Paced

Subject Areas: Public Health, Public Info/

Communication, Training/Career Development,

Emergency Preparedness/Security

With approximately 80 percent of sudden cardiac arrests occurring outside of a hospital, it is important that employers offer CPR and AED training so their employees are prepared to respond to a sudden cardiac arrest emergency. Heart-saver first aid CPR AED Online Part 1 is an online, self-directed program. The program teaches students critical skills and knowledge needed to respond to and manage a sudden cardiac arrest or choking emergency in the first few minutes until emergency medical services take over. Primary Audience: This program is for anyone with limited or no medical training who needs a course completion card in CPR and AED to meet a job, regulatory, or other requirement and is seeking an alternative to classroom-based training.

Heart-Saver First Aid CPR AED Online

Part 1*

EL191: Self-Paced

Subject Areas: Public Health, Public Info/

Communication, Training/Career Development,

Emergency Preparedness/Security

With approximately 80 percent of sudden cardiac arrests occurring outside of a hospital, it is important that employers offer CPR and AED training so their employees are prepared to respond to a sudden cardiac arrest emergency. Heart-saver CPR AED Online Part 1 is an online, self-directed program. The program teaches students critical skills and knowledge needed to respond to and manage a sudden cardiac arrest or choking emergency in the first few minutes until emergency medical services take over. Primary Audience: This program is for anyone with limited or no medical training who needs a course completion card in CPR and AED to meet a job, regulatory, or other requirement and is seeking an alternative to classroom-based training.

Heart-Saver First Aid Online Part 1*

EL192: Self-Paced

Subject Areas: Utility Management, Public Info/

Communication, Training/Career Development,

Emergency Preparedness/Security

According to the US Occupational Safety and Health Administration (OSHA), approximately 3.3 million injuries and illnesses occur annually in the workplace. That’s why it’s important to include first aid training as part of your workplace safety program. Heart-saver First Aid Online Part 1 is an online, self-directed program that teaches students critical skills and knowledge needed to respond to and manage a sudden cardiac arrest or choking emergency in the first few minutes until emergency medical services (EMS) take over. Primary Audience: This program is for anyone with limited or no medical training who needs a course completion card in CPR and AED to meet a job, regulatory, or other requirement and is seeking an alternative to classroom-based training.

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High-Bill Complaints? Easy Water Conservation Tips for

Your Customers

EL83: Self-paced

Subject Areas: Conservation/Efficiency, Customer

Service, Utility Management, Public Info/

Communication, Small Systems

Water bills can be difficult for consumers to understand, and may prompt customer complaints and angry calls to a utility’s customer service department. Register for this course to get tips from the experts on dealing with unhappy or irate customers. This course provides communication strategies to help customers reduce their water bills through water efficiency and conservation. In addition, the course will help with improving utility–customer communications, leading to a greater understanding of water rates in a community.

Hiring Employees & Rules

EL150: Self-paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

Hiring new employees can be one of the most overwhelming tasks for a manager. How do you know what you need? How do you follow all the regulations to avoid a possible law suit? This course teaches the basic functions and responsibilities of staff and the skills and knowledge managers need to do their jobs. The staffing process is reviewed, including the importance of hiring good staff, and the risks associated with personnel actions, the hiring and firing processes, and employment regulations are also covered.

Hydraulics

EL11: Self-paced

Subject Areas: Distribution/Plant Operations,

Training/Career Development, Small Systems,

Young Professionals

This course is suitable for entry to intermediate-level operators. It provides a foundation in hydraulic concepts, calculations, and operational uses. Upon completion of this course, participants will be able to understand and use calculations such as specific gravity and density, pressure and force, horsepower and efficiency, and more.

Increasing Need for Water Loss Control

EL106: Self-paced

Subject Areas: Conservation/Efficiency, Utility

Management, Small Systems, Water Loss, Water

Resources/Planning

State and regional regulatory agencies have begun requiring the use of AWWA’s methodology for water loss accounting introduced in the report Applying Worldwide Best Management Practices in Water Loss Control. The report identifies water loss as a serious problem in North America. This course gives an overview of current North American water loss accounting, provides updates on regulatory agency issues, describes accounting procedures and software, and introduces industry manuals for evaluating and controlling water losses.

Inorganic Treatment: Avoiding Inadvertent

Noncompliance

EL102: Self-paced

Subject Areas: Distribution/Plant Operations,

Regulatory Issues, Water Quality/Treatment

This course reviews the many opportunities to optimize distribution system operation and maintenance procedures. Reducing water age is an example of one important factor to achieve water quality improvement. Additionally, this course covers the water quality risks associated with repairs and replacement activities, presents mitigating practices based on risk tiers, and describes a multi-barrier approach to this frequent, yet often unplanned activity.

Instrumentation

EL177: Self-paced

Subject Areas: Distribution/Plant Operations,

Water Quality/Treatment

This course is designed to cover the basics of process monitoring via SCADA for raw water measurements, control of water treatment and the distribution system using sensing devices. The student will learn locations and getting the signals to your SCADA, sensing devices, online analyzers, control devices and modes, managing alarms via SCADA and tracking your process performance and how to use the information.

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Introduction to the Utility

EL148: Self-paced

Subject Areas: Distribution/Plant Operations,

Utility Management, Training/Career

Development, Workforce Strategies

Through this course, students will learn utility operations as a whole, focusing on water and sewer systems. The course includes a brief introduction to the regulatory environment and covers how to work with regulatory agencies and consent orders. It also covers the importance of media relations and communications with the public. Prepare for a career in utility management with this course, or use the course to sharpen your existing skills.

J100 RAMCAP®: Risk and Resilience Management of

Water and Wastewater Systems*

EL110: Self-paced

Subject Areas: Public Info/Communication, Utility

Management, Emergency Preparedness/Security

Member $695 | Nonmember $895 Small Systems $595

Water and wastewater utilities are part of the nation’s critical infrastructure and must be prepared for all hazards. Hazards can significantly affect a utility’s ability to maintain its mission to protect public health and the environment. The ITI/AWWA J100 RAMCAP® Standard for Risk and Resilience Management of Water and Wastewater Systems provides the water sector with a consistent and technically sound methodology to identify, analyze, quantify, and communicate the risks of specific terrorist attacks and natural hazards against critical water and wastewater systems. This training prepares utility personnel on the use of the J100 Standard, and includes a copy of the standard.

Key Elements to Maintaining Distribution System

Integrity

EL82: Self-paced

Subject Areas: Design/Construction, Distribution/

Plant Operations, Emergency Preparedness/

Security, Small Systems

Simple steps can be taken early to improve and maintain overall distribution system quality while minimizing staff time and effort. This course presents important distribution system issues, such as proper planning for pipeline installation, a sound fire hydrant maintenance program, tank cleaning and valve inspections, and a strategic flushing program to alleviate future problems.

Leadership and Motivation*

EL186: Self-Paced

Subject Areas: Utility Management, Small

Systems, Training/Career Development,

Workforce Strategies

This is a comprehensive course that trains students on several important facets of becoming an effective leader and motivator. It includes such topics as Expectancy Theory, Implementing a Vision of the Future, Emotional Intelligence, and Attention to Detail.

Management Responsibilities

EL151: Self-paced

Subject Areas: Utility Management, Public Info/

Communication, Training/Career Development,

Workforce Strategies

A 21st century management role is not the same as a management role was in the 20th century. Stakeholders, business objectives, staff needs, and many other considerations have created a minefield for successful management. This course teaches key management functions and how to work with a governing board. There is a focus on how to deal with conflicts and on interpersonal relationship skills. The course reviews the importance of good management and supervision practices; it also looks at the senior management team.

Management Styles

EL152: Self-paced

Subject Areas: Utility Management, Public Info/

Communication, Training/Career Development,

Workforce Strategies

What is your management style? Do you have one? This course teaches the different management styles and looks at how utility supervisors and managers develop their management skill set and workforce to improve productivity while reducing public risk. The course focuses on professional needs, meeting employees’ needs, motivation, and leadership roles.

Membrane Technology Showcase

EL81: Self-paced

Subject Areas: Desalination, Membrane

Treatment, Water Quality/Treatment

This course features three of the best presentations given at the 2009 AWWA Membrane Technology Conference (MTC), focusing on the operations, issues, innovations, and lessons learned at some of the most prominent membrane treatment facilities in the country, as described directly by plant staff.

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Membranes: Emerging Issues and Technologies

EL23: Self-paced

Subject Areas: Desalination, Membrane

Treatment, Water Research, Water Resources/

Planning, Water Quality/Treatment

This course covers emerging membrane regulatory trends and

membrane technologies. Students will gain an advanced understanding of membrane drivers and market trends, as well as concentrated management methodologies and research. Students need to have a basic understanding of membrane technology used in water purification to achieve optimal learning from this course.

Microsoft Access 2010*

EL121: Self-paced

Subject Areas: Training/Career Development,

Young Professionals

Make more informed decisions by effectively tracking, reporting, and sharing information using Microsoft Access 2010. Begin by completing an optional interactive pre-test, which identifies any skills gaps and then recommends the most appropriate modules needed to round off one’s knowledge. Intermediate or advanced users will be directed to the specific topics that will supplement their current knowledge.

Microsoft Excel 2010: Beginner*

EL120: Self-paced

Subject Areas: Training/Career Development,

Young Professionals

Microsoft Excel Beginner provides powerful tools that enable one to analyze, share, and manage information in order to make more informed decisions. Begin by completing an optional interactive pre-test, which identifies any skills gaps and then recommends the most appropriate modules needed to round off one’s knowledge. Intermediate or advanced users will be directed to the specific topics that will supplement their current knowledge.

Microsoft Excel 2010: Intermediate*

EL119: Self-paced

Subject Areas: Training/Career Development,

Young Professionals

Make more informed decisions by effectively tracking, reporting, and sharing information using Microsoft Access 2010. Begin by completing an optional interactive pre-test, which identifies any skills gaps and then recommends the most appropriate modules needed to round off one’s knowledge. Intermediate or advanced users will be directed to the specific topics that will supplement their current knowledge.

Microsoft Word 2010: Beginner*

EL125: Self-paced

Subject Areas: Training/Career Development,

Young Professionals

Member $29.95 l Nonmember $44.95

Create and share great-looking documents using the comprehensive set of tools in Microsoft Word Beginner. Begin by completing an optional interactive pre-test, which identifies any skills gaps and then recommends the most appropriate modules needed to round off one’s knowledge. Intermediate or advanced users will be directed to the specific topics that will supplement their current knowledge.

Negotiation*

EL188: Self-Paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

This course explains how, why, and when it is appropriate to negotiate in a particular business situation. It addresses “Negotiating Yourself” and “Influence and Persuasion.” A few topics covered are the concept of self talk; how to research and gather information; and, building rapport.

Optimizing Water Distribution System Quality

EL101: Self-paced

Subject Areas: Distribution/Plant Operations,

Water Quality/Treatment, Water Research,

Laboratory

Water treatment plants in North America are of the highest quality; however, that water quality often deteriorates as the water is distributed to customers. Optimizing all aspects of storage and delivery can enhance the quality of water and improve customer satisfaction. In some cases these steps reduce the chance of contamination and, thus, improve public health protection. This course reviews the many opportunities to optimize distribution system operation and maintenance procedures. Topics discussed will cover reducing water age to achieve water quality improvement, water quality risks associated with repair and replacement activities, and mitigating practices based on risk tiers.

PE Pipe in the Field

EL26: Self-paced

Subject Areas: Design/Construction, Distribution/

Plant Operations, Small Systems

This course is based on the AWWA Manual of Water Supply Practices M55: PE Pipe— Design and Installation. The authors of the manual present information on PE pipe maintenance and repairs, as well as handling (transportation, installation), hydrostatic testing, and commissioning of PE pipe.

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Perchlorate and Emerging Contaminants:

Where Are We Now?

EL72: Self-paced

Subject Areas: Laboratory, Training/Career

Development, Water Quality/Treatment

Emerging contaminants are a growing concern, particularly for those most vulnerable in our population. Several environmental studies have sought to identify an association between drinking water contaminated with perchlorate and measures of thyroid impairment. AWWA’s panel of experts discusses perchlorate and other issues, as well as whether government administration will be able to address this situation, given other competing priorities.

Physical Infrastructure Management

EL154: Self-paced

Subject Areas: Asset Management, Distribution/

Plant Operations, Utility Management, Training/

Career Development, Wastewater, Water Quality/

Treatment, Workforce Strategies

Maintenance is an important piece of each utility process, and we rely on processes to consistently provide best practices. This course summarizes the basic utility processes (water treatment, wastewater treatment, water distribution, sewer collections), and the incorporated assets. The concept of asset management, as a part of GASB 34, is a tool that is used by regulatory and finance officials to track the condition of infrastructure. It is important that managers and supervisors have an understanding of the basic utility processes and the concept of GASB 34.

Planning the Utility

EL157: Self-paced

Subject Areas: Utility Management, Public Info/

Communication, Training/Career Development,

Workforce Strategies

Managers and supervisors often are called on to plan the utility. This course outlines the different types of plans that utilities may use and why a vision is important. Realizing the goals of the utility, outputs of the planning process, and including programs and capital improvement plans are discussed. The course also includes a module on the importance of communicating with the public and developing useful presentations.

Plant to Tap: the Importance of Disinfection

EL79: Self-paced

Subject Areas: Asset Management, Distribution/

Plant Operations, Laboratory, Regulatory Issues,

Water Quality/Treatment

Disinfection practices are critical to both treatment plant operators and distribution system operators. A clear understanding of disinfection concepts is necessary to provide both safe and high-quality water. This course will cover selected disinfection topics related to treatment and distribution and will include a state regulator’s perspective on the occurrence of system failures, with a focus on those failures attributable to a lack of adequate or proper disinfection.

Positive Workplace*

EL194: Self-Paced

Subject Areas: Training/Career Development,

Workforce Strategies

In this course the learner gains an in-depth explanation of the methods and principles behind how to implement and maintain a positive workplace. The course consists of four modules: Module 1: Maintaining a Positive Workplace, Module 2: Business Ethics, Module 3: Harassment and Discrimination, Module 4: Code of Conduct.

Preparing for the Revised Total Coliform Rule

EL178: Self-paced

Subject Areas: Regulatory Issues, Water Quality/

Treatment, Public Health

Member $155 l Nonmember $200

This course is made up of three modules, which provide an overview of the Revised Total Coliform Rule and an introduction to the assessment process that underlies the revised rule framework. The modules describe issues to consider in assessing sample sites, distribution system operation and maintenance, as well as other considerations.

Pump Maintenance

EL22: Self-paced

Subject Areas: Asset Management, Design/

Construction, Distribution/Plant Operations,

Small Systems

Pumps—the heart of most distribution systems— are used in many water treatment processes. Proper pump maintenance is essential for the intended life of the equipment and to avoid expensive, disruptive breakdowns. This course examines pump components, maintenance requirements, the effect of pump operation on performance, and methods of monitoring pump conditions.

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PVC Pipe in the Field

EL19: Self-paced

Subject Areas: Asset Management, Small Systems,

Training/Career Development, Distribution/Plant

Operations

Information in this course is drawn from decades of PVC pipe use. Students will learn performance optimization and avoid potentially costly mistakes. Major topics include pipe selection, storage, handling, installation, locating, tapping, thrust restraint, and appurtenances. In addition, independent evaluations of PVC pipe performance will be summarized to help students determine appropriate uses for PVC pipe.

Quagga/Zebra Mussel Control

EL70: Self-paced

Subject Areas: Customer Service, Distribution/

Plant Operations, Laboratory, Water Quality/

Treatment

Many water utilities in North America are experiencing their first noteworthy taste and odor problems. Customers have described their drinking water as having a musty or earthy odor. After in-depth investigation, utilities are pointing to the quagga or zebra mussel population as the source. Taste-and-odor issues aren’t the only problems these organisms pose to a drinking water utility.

Setting Rates in a Tough Economy

EL75: Self-paced

Subject Areas: Utility Management, Training/

Career Development, Workforce Strategies

Determining rates, even in a healthy economic climate is challenging, and industry professionals need to stay current on rate-setting practices, tips, and techniques to stay ahead of the curve. In this course, experts in rate-setting will teach students about the key technical and political issues associated with establishing rates in the current environment.

Trenchless Technology Applications in the

Water Industry

EL74: Self-paced

Subject Areas: Design/Construction, Distribution/

Plant Operations, Small Systems

Trenchless technologies have moved to the forefront of infrastructure rehabilitation because of the overwhelming benefits they provide. This course reviews current methods for rehabilitating water pipelines, maintaining customer service during construction, re-connecting service afterward, and horizontal directional drilling (HDD) technology. Students of this course can also expect to learn techniques involved in pipe bursting and pipe splitting, well-illustrated by case studies, as well as the various types of replacement pipe that can be installed with the pipe-bursting and pipe-splitting processes.

Verbal Communication*

EL41: Self-paced

Subject Areas: Utility Management, Public Info/

Communication, Workforce Strategies

Need to improve verbal communication skills? In this course, participants will study oral communication, how to develop effective listening skills that actively seek understanding, how to best

communicate ideas to a group, and how to get the most out of business meetings.

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Water Basics for Decision Makers: Course 1

EL95: Self-paced

Subject Areas: Utility Management, Small

Systems, Training/Career Development,

Workforce Strategies

This course covers basic information about the water and sewer utility operating environment, water sources, as well as the key issues in water-demand planning. Students will learn about the history of drinking water regulations and current regulations, including the Safe Drinking Water Act and the Clean Water Act. Also covered are contaminants, the agencies involved in monitoring the water industry, and managing consent orders. In taking this course, students will be able to identify the key differences and characteristics between groundwater and surface water, as well as key issues in water demand, conservation, and forecasting.

Water Basics for Decision Makers: Course 2

EL96: Self-paced

Subject Areas: Asset Management, Distribution/

Plant Operations, Utility Management,

Membrane Treatment, Training/Career

Development, Wastewater, Water Resources/

Planning, Water Quality/Treatment

This course covers the basics of water treatment, utility goals, and the cost of operations; specifically, the major components of a water system, key elements of water treatment, including chemical mix systems, lime softening, chlorine disinfection, filters, membranes, storage systems, and wastewater treatment and disposal. As a result of taking this course, students will be able to describe the basics of water distribution and sewer collections. Students will also be introduced to the major goals of water and wastewater utilities, the attributes of effectively managed water utilities, and the roles of managers, operations staff, and public officials. Also discussed are the key issues surrounding utility maintenance, as well as the costs of deferred maintenance.

Water Basics for Decision Makers: Course 3

EL97: Self-paced

Subject Areas: Asset Management, Distribution/

Plant Operations, Utility Management, Small

Systems, Training/Career Development

This course focuses on planning, capital improvements, and financial goals of water and wastewater utilities. With this course, students will be able to identify key utility expenditures and revenues and distinguish between business and capital planning for utilities. In addition, this course provides an overview of water and sewer utilities as enterprise funds and discusses rate concepts, rate schedule options, and impact fees. Also presented is the urgency and costs associated with infrastructure replacement and the key responsibilities of water and wastewater utilities. Participants will appreciate the concept of public perception vs. reality and be able to identify the key stakeholders of

Water Main Installation

EL15: Self-paced

Subject Areas: Distribution/Plant Operations,

Small Systems, Training/Career Development

This course is designed as a follow-up to the Distribution System Materials and Equipment course. Suitable for entry-level operators, the content further reviews information on water distribution system design and layout, excavation details and water main installation in an excavation, trench backfilling, pipeline disinfection, and system testing before a main is put into service.

Water Shortages: Finding a Solution

EL73: Self-paced

Subject Areas: Ground Water, Training/Career

Development, Water Research, Water Resources/

Planning

A minimum of six to seven years is typically needed to develop a new water supply from conception to delivery of water to consumers. If you can’t afford to wait, what do you do? The use of varied and diverse water sources can make the difference between meeting consumer demands and falling short. Utilities should consider diversifying their water supplies. This course focuses on three options: surface water supplies, water reuse, and aquifer storage and recovery.

Water Storage Tanks: Operations and Maintenance

EL80: Self-paced

Subject Areas: Asset Management, Distribution/

Plant Operations, Small Systems, Water Quality/

Treatment

Water storage tanks are generally the most visible and valuable assets in a water distribution system. Basic water quality within the distribution system can succeed or fail based on the condition and operation of a water storage tank. This course covers the components of an effective water tank condition assessment, strategies for maintaining water quality in a storage tank, and how to develop a comprehensive asset management program as a viable option to traditional tank maintenance and procurement methods.

Water Supplies and Demand Management

EL155: Self-paced

Subject Areas: Conservation/Efficiency, Utility

Management, Workforce Strategies

This course describes various surface and groundwater sources and the limits for a source. A discussion of water demand projections and demand management strategies is included from the manager’s and supervisor’s perspective.

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Water System Mechanical Equipment

EL16: Self-paced

Subject Areas: Asset Management, Design/

Construction, Distribution/Plant Operations,

Small Systems

Employees completing this course will gain a working knowledge of proper maintenance of pumps, motors, electrical equipment, and instrumentation, which represent a water utility’s major investment in mechanical equipment. Ensure employees maintain the life of these mechanical elements at a utility and a properly functioning distribution system with this eLearning course.

Workplace Communications*

EL189: Self-Paced

Subject Areas: Public Info/Communication,

Training/Career Development, Workforce

Strategies

This course teaches participants how to efficiently conduct various forms of workplace communications and includes the following modules: using body language, describing the writing process, effective listening, and communicating with customers.

Written Communication*

EL42: Self-paced

Subject Areas: Utility Management, Public Info/

Communication, Workforce Strategies

Written communication can be one of the most challenging aspects of any professional’s career. In this course, participants will learn a simple process that will help make a written message easier to understand and be more persuasive, whether it’s a simple email or a complex proposal; students will become proficient at written communication.3

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eLearning:

Organizational

Does your organization need training for multiple employees? Save training funds by utilizing AWWA’s eLearning Organizational Subscription. Take advantage of approximately 50 self-paced courses with unlimited access for 1 year, designed to train and educate water industry professionals on a variety of subjects. The subscription requires a minimum of 10 people for the discounted rate of $245 per person. Save money, time, and improve your workforce!

www.awwa.org/elearning/orgsub

Individual

Do you need to take several courses to advance your water industry knowledge? An Individual Subscription allows you access to approximately 50 self-paced courses, with unlimited access for 1 year, at a discounted rate of $495.

www.awwa.org/elearning/indsub

Webinars:

AWWA Members

The full-year group bundle registration will allow you and your group to view all the webinars live. If you can’t coordinate your group for a live webinar, note that the webinars are archived and accessible for a 30-day viewing period.

Group Bundle (2 or more people)–$2,400

Nonmembers

The full-year group bundle registration will allow you and your group to view all the webinars live. If you can’t coordinate your group for a live webinar, note that the webinars are archived and accessible for a 30-day viewing period.

Group Bundle (2 or more people)–$3,750

To learn more about bundles, visit www.awwa.org/distancelearning.

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CERTIFICATE PROGRAMS

Even the best water professionals can benefit from training. Take advantage of AWWA certificate programs….

Customer Service Certificate Program

This program, based on the AWWA publication titled Focus First on Service: The Voice and Face of Your Utility, provides your organization with the opportunity to host local face-to-face training at a site and date you choose for any number of employees. Get the high-quality training needed to meet the high standards expected by your customer.

Included Courses

 Course 1: Customer Relationship Building  Course 2: The Business of Customer Service  Course 3: Water Industry Operations

High-tech Operator Certificate Program

Management & Supervision Certificate Program

Included Courses

 EL175: Introduction to the Utility  El149: Basic Supervision  El150: Hiring Employees & Rules  EL151: Management Responsibilities  EL152: Management Styles

Infrastructure Management Certificate Program

Included Courses

 EL154: Physical Infrastructure Management  EL155: Water Supplies & Demand Management  EL156: Establishing Leadership in the Organization  EL157: Planning the Utility

 EL158: Building the Utility  EL159: Financing the Utility

Utility Management Certificate Program

Included Courses

 EL149: Basic Supervision  El150: Hiring Employees & Rules  EL151: Management Responsibilities  EL152: Management Styles

 EL154: Physical Infrastructure Management  EL155: Water Supplies & Demand Management  EL156: Establishing Leadership in the Organization  EL157: Planning the Utility

 EL158: Building the Utility  EL159: Financing the Utility

Water Basics for Decision Makers Certificate Program

This three-course certificate program covers a wide range of topics, including water and sewer utility operating environment, the key issues in water-demand planning, utility goals, the cost of operations, and the planning, capital improvement, and financial goals of water and wastewater utilities.

Included Courses

 EL95: Water Basics for Decision Makers: Course 1  EL96: Water Basics for Decision Makers: Course 2  EL97: Water Basics for Decision Makers: Course 3