TRUONG DAI HOC KINH TE TP.HCM
BAN NGO~I NGU: BO MON TIENG ANH
****
TAI LIEU HTfONG DAN ON THI TIENG ANH
.
.
TRINH DO C
.
(DANH CHO HQC VlEN CAO HQc)
MT)C LT)C
u':HGIO[THI~U
03Ph~n [: M6 ta cdu truc ai thi va thang di€m 05
Ph~n 2: Bili t;;p mdu... 11
[. Vocabulary an Grammar 13
2. Reading Com ehension 37
3. Reading C loze '" 43
4. Control[ed Wr ing 52
5. Sentence Tran formation 74
6. Writing topics Sample essays
..
837. Listening Com rehension 98
8. Tapescripts [21
9. Speaking 132
Ph~n 3: Sample tests ... [36
un
GIOI THIIJ;U
np tai li~u nay rtuc;rcbie tnrimg D~i hi'c Kinh t~ Anh cua b~c hi'c nily t~i t niing ti~ng Anh duai nhi' ky thi.
so~n nh~m m\lC dich giup hi'c vien dang theo hi'c cac khoa cao hQCt~i .HCM co nhiIng thong tin dn thi~t lien quan d~n ky thi h~t mon ti~ng
img, d6ng thai cung dp cac bai tiip cung cA ki~n thirc vii ren luy~n ky d~ng thirc khac nhau d~ giup hQc vien on luy~n vii co dinh huang cho
Theo qui dinh cua B(>Gi d\lc Va Dao t~o, ky thi k~t thuc mon hi'c dAivai b~c cao hQCduQ'ct6
chirc nh~m ki~m tra dan gia ky nang va ki~n thirc ti~ng Anh cua hQc vien a trinh dQ tucrng
ducrng C (trung cao dp). QCvien se duQ'cki~m tra ca 4 ky nang NGHE, NOI, DQC, VIET vm
cac hinh thirc thi khac nh u. Do chucrng trinh ti~ng Anh t~i D~i hQc Kinh t~ TP.HCM duc;rcxiiy d\f!1gvai tri'ng t~m la ti~ g Anh thuang m~i (Business English) nen cac bai thi se duQ'cthi~t k~
vai m\lCdich ki~m tra ki' thirc tiI V\f!1g,ngii' phap vii cac ky nang giao ti~p ti~ng Anh trong moi
truimg kinh thuang.
T~p tai li~u nily g6m cac h&n chinh nhu sau:
.
Mo ta
cAu truc bil thi cua cac ph&n thi (NGHE, NOI, DQC, VIET) vii thang di~m bili thi..
Cac bili t~p m~u.
on t~p ki~n thirc vii ren luy~n cac ky nang.
D~thi m~u
Ngoili ra chung toi ding ung dp Audio CD cua ph&nNghe hi~u d~ giup cac b~n t\l'trau dbi vii
ren luy~n ky nang nily.
Hy vQng t~p tili li~u nily s giup cac b~n hQc vien cao hi'c co di~u ki~n chuAn bi tAt vii thi d~t ky thi h~t mon ti~ng Anh.
Chuc cac b~n tMnh congo B(>mon ti~ng Anh Ban Ngo~i ngii'
1
PH AN I
MO TA eAu TRue BAI THI vA
THANG DIEM
MO TA CAU TRue HAl THI vA THANG DIEM
Ky
thi h~1mon ti~ng A h II b~c cao hgc t~i trulIng D~i hgc Kinh t~ TP.HCM g6m cacbai thinhu sau:
.
Bai thi I (Paper I): Dgc hi~u (Reading Comprehension).
Bai thi 2 (Paper 2): Vi~t (Writing).
Bai thi 3 (Paper 3): Nghe hi~u (Listening Comprehension).
Bai thi 4 (Pape 4): No; (Speaking)DmH day 10.phin gi6i t i~u tom t~t du truc bai thi ti~ng Anh trinh d{>trung cao cftp (C). Phin mo ta bao g6m (i) N{>i ung bai thi, (ii) lo~i binb bai t~p va mvc dicb danb gia, (iii) s6 cau/s6 mvc trang tirng bai t~p, a thang di~m t6i da cbo tirng bai t~p.
I. Bid thi dgc hi~u va v ~t
Bai thi Dgc hi~u (P API
~
I) va Vi~t (PAPER 2) dugc thi~t k~ thanh m{>tbai thi chung. ThlIigian lam bai 10.120 phut
NC)idung L ,i hinh bili t,p vii m...cdlch danh gia s6 ciuls6 thang
mye c1iem
Paper 1 P per 1 bao g6m ba lo~i hinh bai t~p dugc ggi 10.section I,
se tion 2 va section 3. Reading
Comprehension
Section I: S ~tion 1 g6m 15 cau tr~c nghi~m. Phin nay giup danh gia
Vocabulary k a nang hi~u va sir dVng dugc tir V\ll1gva ngiI phap thich
h." thOng qua ngiI canh cho sAn.
15 15
Section 2: Reading S ~tion 2 g6m 2 bai dgc. M6i bai dgc co 5 cau tdc nghi~m.
Comprehension C u d€van ban lien quan d~n cac chuyen nganh thu{>c linh
Vl.k: kinh t~ - thu<JDg m~i.
10 10
N irng cau hoi d~t ra giup thi sinh th~ hi~n kha nang (i)
hi u y chinh neu trang van ban, (ii) n~ b~t thong tin chi
ti' , (iii) hi~u dugc quan h~ giiIa cac y trang do~n van va
vi ban, (iv) hi~u dugc thai d{>/mvc dich cua tac giatvan
ba
10 15
I
II
5 5 Section 3: Cloze PAPER 2: WRITING SECTION 1: Controlled Writing SECTION 2: Sentence Transformation SECTION 3: COMPOSITIONSection 3 hi mQt do<U\van ban bao g6m 10 ch6 tr3 g
-
]iInhihlg tit thi€u !rong cau lien quan. Thi sinh cAn v~ d\lng ki€n thuc ngu philp, cAu true, tit V\fI1gde tlm ra tit th ch h\IP di~n vilo khoilng tr3ng lien quan.
PAPER 2 bao g6m 3 ]o~i hlnh dugc Qi Iii
CONTROLLED I GUIDED WRITING, SENTENCE
TRANSFORMATION vi COMPOSITION
PAPER 2 nhAmd3nh gia khil nilng sit d\lng tl€ng nh de
trinh bilyI di~n d~ty tu6ng
SECTION 1: g6m 10 nhom cac tit rlri, chua lien ~t vo;
nhau. Trong mOl nhom tit du<;1Cslip x€p theo thu If nhAt
djnh. Thi sinh cAn sir d\1ng nhihlg tit dQc I~p cho si d\ll1g
th3nh diu hoiID chinh, cau cO
y
nghia vii dung ngit ph p.SECTION 2 Iii d<U\gbili ~p chuyen hoa cau, boo g6m 5
cau hoiIDchinh cho sin. Thi sinh sir d\ll1g phAn g<;Ji
y
dil chode
hoan thanh diu mo; mil vin nguyen dugc y.SECTION 3 Iii phAnviet bili lu~. Thi sinh chQn I M d~
de viet I bili lu~ thoo 2 ho~c 3 cM d~ duge cho I bili
I~ khoang 150 tit. 10 10 khoiIDg 150 tit 10 Tong cling
'
.
Diem t6ng cQng cua bili thi Iii 60. N€u diem thi cua thi sinh duo; 20 (30%) em nhu khOng d~t
2. Hili thi nghe hiEu:
Bili thi nily dugc gQi Iii PAPER 3
-
Listening Comprehension. Paper 3 bar g6m ba lolli hinhbili thi dugc gQi Iii Part I, Part 2 vii Part 3. Thi sinh nghe 3 do<U\van ha) m~u d3i tholli vii thlfc hi~n cac chi din dugc ghi trong d~ thi. MOi bili nghe dugc dQc 3 IAn.
ThiJi gian lilm bili khoang tit 30 den 40 phu!.
sA ca u/sa thang
m~c 4iem
5 10
NQi dung io~i hinh bili t~p vii m~c dieh danh gia
Part 1 Ihl sinh co 2 phut d~ dQc tmoc 5 diu hoi va sau do nghe
{>tdo~n viln ho~c milu d31 tho~i 3 I~n lien ti~p. Cac diu .
i nh~m ki~m tra kha nang thi sinh trong vi~c ehQn dung
tong tin tit ngu Ii~u nghe, nghe hi~u y chlnh, chi ti~t, nh~n
! ~t thai d{>ho~c y dinh cua ngum nol va nMn bi~t nghia. J \fa vao n{>idung cua.do~n viln vita nghe thi sinh vi~t cau t p liri NGAN GQN ra gl~y thi.
Part 2 I
,
hi sinh co 2 phut d~ dQc 5 ho~1O cau hoi va cac cau traI I in san duoi d~ng tr~c nghi~m. Sau do nghe dQc m{>t d ~n van hay m{>tmilu h{li tho~I 3 Ik lien ti~p. Thi sinh c Qn cau tni liri dung bing each khoanh trim I trong eac n ilu I\l' A, B, C ho~e D.
Part 3 ~ i sinh co 2 phut d~ dQe tmoc m{lt do~n viin hay milu h(Ji
t o~i in s~n trong de thi. Van ban nay g6m 10 khoang tr3ng - a nhUng tit thi~u trong cau lien quan. Thi sinh nghe dQc d ?n van ban d6 3 I~n lien ti~p. Thi sinh phal vi~t cac tit t ieu vao cae khoang tr6ng thieh hgp.
1 ng diim
5/10 10
10 10
30 Di~m t6ng c{lng cua bai hi la 30. N~u di~m bai thi cua thi sinh duoi 10 (30%) xem nhu khOng
d~t
3. Thi v§n dap:
Man thi nay dugc gQi la PAPER 4 (Speaking). Bai thi nay g6m 2 ph~n;
.
Ph~n I;Ph6ng v~n (lnte view); Thi sinh so dugc hOi nhUng cau co lien quan d~n thong tin ca nhan, ngh~ nghi p, noi lam vi~c...
.
Ph~n 2;Trinh bay (Mini presentation); Thi sinh chQn ngilu nhien I chu de va can cli theo ph~n ggi y cho s~n d tdnh bay chu de d6 lrang vbng 2 d~n 3 phUt vi sau do so tri liri cac cau hOi cua glaD khao lien quan d~n chu d€ d1lIrinh biy.
Di~m t3ng c{lng cua bai hi la Io. N~u di~m cua thi sinh duoi 03 (30%) xem nhu khong d~t
4.
Thang diEm tAng cqng.
IT Bai thi mEm tA;da DiEmd"t
I OQe- Vi~t 60 2:20
Nghe 30 2:10
Noi 10 2:03
T6ng e(lng 100 2:50
N~u thi sinh cO m(lt mon dum DIEM O~ T se khong d"t tOM bQ IcYthi.
5. Cach lam hilithi tric nghi~m
.
06i
vm cae du h6i trAenghi~m, thi sinh ehQndiu tni loi dung bAngeach kJ banh trim man tlfchQn.
1. Thi dl) ehQn A
G
B
C
D
2. Xoa A ehQn B
~G:
C DPHAN II
BAI TAp MAu
.
VOC
BULARY & GRAMMAR
.
VOCABULARY
AND GRAMMAR
The following q estions are incomplete sentences. Four words or phrases,
marked A, B, C, D are given beneath each sentence. You are to choose ONE
word or phrase t t best complete the sentence.
TEST 1
II My job frequently involves having to work intense pressure.
A below B under C beneath D underneath
2/ This type of decisi n has to be made at board
A layer Brank C grade D level
3/ My colleague has one off on a quick business Monday.
to Paris but will be back on
A trip B journey C flight D travel
4/ The CD-ROM on has a
$130.
version of the software; the full program costs
-\;;;' ("/fi;:' A show
yO
B example C test D demo
5/ At the factory, all t e workers have to fill in time
done.
fzt7ZJ'
to show what they have
A lists B papers: )oc[tO';:At'C checks D sheets
6/ Why is it that most big government building projects finish over budget and
behind ?
ctA~
B agenda
C plan DtimeA schedule
7/l'd like to a point connected with staff turnover. You said it was high
but it's no higher than ormal, is it?
A ask B say Craise D rise
8/ They do not cheques in that restaurant.
A accept B agree Callow Dadmit
9/ I would be very int rested in for that job.
A entering B working C applying Dwriting
10/ This supermarket is trying to clothes.
young shoppers by offering fashionable
14
A target B persuade C encourage D trap
11/ Job losses are mainly in the sectors of the industry.
A blue-collar B red-collar C stiff-collar D high-co lar
12/ Your body feel.
usually gives other people information a ut how you really
/ -, (,,1' 1'« ( B impression C language A appearance 13/ Mrs Perez is writing to
~
A conforn1 B confine .{:"IJI., ~?r14/ My colleague has always had luck
the arrangements she made with
C confer Dconfi
his investments.
A throughout B among Cwith Don beh If of
15/ the managers enhanced the training program £ new employees,
absenteeism has been declining.
A Before B When C Since D During
*****
TEST 2
1/ The Managing Director is now urgently to appoint a
~\~ jlLf~ ~(v ttLr'i-;~ ?1~
(q'(1
A seeking B pursuing C searching
2/ The company has decided to a share option scheme, sing next year.
A introduce B innovate C confer D embar
3/ At the new job vacancy centres, unemployed people get training in how to write a
good and letter ofapplicatiol1'
__oU
.._
"j,,~",
,{,
~ .
A summary B review C resume
U
D contr t4/ That's a very good to the problem.
A help B solution C solve D cause
5/ Are you able to say at this point how much damage has actually been
th I .? ,/
J II
.
./e companys ~putatlon.~) \\ (f '1"(1.-1"', ~../-0'
A made B done C given D taken
6/ Do you want to as a candidate in the local elections?
no .tv
t'UbA stand B sit ego o try
71Thecompany ha its own code of in these matters.
A behaviour B practice C dealing o attitude .., z..
'-..:;;1'" '
81 I'll put you to the Sales Department.
A over C through
Boff Din
91 Printix are offeri
~
us a 15%A interest
on all orders over $1000. C discount
B replacemen D consultation
101As a f the review, they decided to close the factory down.
A conclusion C purpose
B finding D result
III Siemens is a hig Iy leader in the electrics and electronics market.
A innovative C extensive
B reliable D traditional
12/1 would be grat' ul if you could let me have a detailed
delivery terms.
,
including prices andA quotation Coffer
B term Dorder
131 The financial s atement would have renected our difficulties if we accounting year.
our
A have not ch ged B had not changed
C have not bee changing o had not been changing
14/1 don't understan, of these is to be included in the shipment.
A which B that C some Dwhat
151 The hotel manag r would have offered us a 25% discount if we
a party of
ten or more.
A are B were C been D had been
TEST 3
II Lack of orders has meant that a number of employees have been laid
A down Bon Cup Doff
2/ They were badly managed for years, so I'm not surprised to hear the ve gone
business.
A down from B up on C out of D alon in
3/ You earlier that we can expect a return to profit in the next two
years. Isn't it possible to be a little more precise?
A told B spoke Csaid D raise
4/ The government has changed its policy and had a complete change 0
A view B opinion Cmind D heart
5/ Thousands of are already signing up for this new tel hone service.
A individuals B subscribers C applicants D inte iewees
6/ I've given the latest sales them yet.
to Mr Allen but he hasn't h d a chance to look at
A systems C worksheets
B figures D facts
7/ One of the advantages of writing over talking to someone f: ce-to-face is that you
can take your time.
A remaining C relative
B related D relevant
8/ Oh, dear. I think I've the wrong number.
A put C through
B done D dialed
9/ It's important to take breaks when working at a computer.
A freq uent C repeated
Blots Doften
10/ The development of new technologies means that there a e fewer jobs for
A workforce B staff
C employees D workers
A competitive
I II You will see fro the catalogue that our prices are very
B competent
C completed D compatible
A. injured
12/ We are happy to place the goods free of charge.
B. hurt
C. destroyed D. damaged
A satisfaction
13/ For many people 'ob~ is more important than a high salary.
B expectation
C achievement D acceptance 14/ Dr. Klein will be ble to meet with us this afternoon
B which C under
Aif
we can make it. Dhow
15/ Professor lagro praised Mr. Modello for his literary contribution before presenting him
with the money the group had gathered.
A little
TEST 4
B few Csmall D less
A workings
1/ The company has ood industrial "",," and disputes are rare.
*****
B affairs C terms D relations
2/ I think we'll be a e to sell the house quite easily
-
in fact. we've got twocoming round this a moon.
A future
3/ OUf prices are ve
A competitor 4/ Would you mind new market?
A replying
18
B ahead C prospective
B competition C competitive
us a little more about how you intend to enter this D competing
B explaining C telling
buyers
D close
5/ You should have those shares when they were cheap.
A taken out B sold off C bought up D taken ver
6/ The circular will contain financial information to hel investors.
A key .B obvious C intelligent D noted
7/ No. This is the Finance Department. I'll check the number.
A extension C exterior
B external D extraction
8/ Many employees are eager to try new ideas.
Ain Con
Bup Dout
9/ After rationalisation the company was and its order book was ull.
A in good time C in good spirits
B in good shape D in good health
10/ We apologise for the difficulty we are experiencing in paying your account.
A delayed C outstanding
B waiting D owing
II/The company needed to make job cuts so they asked staff to_ fo redundancy.
A offer B choose C volunteer D select
12/I it best to look over the competition before deciding to start a consulting
business in this town.
A thought B pondered C liked D wond ed
13/ Professor Haage, as a public speaker, is than Professor oyle.
A more entertaining B very entertaining
C most entertaining D the more entertaining
14/ Affordable electric cars will be available in the near fu
A some B sometime C something D some
15/ The client will reconsider the offer you decid~ to open office in Taiwan.
TEST 5
1/ The successful ap licant will have a proven track in project management.
A history B record C curriculum o performance
2/ As a journalist for a national newspaper, I am used to working to a
A target Blimit C deadline
o plan
3/ The report is to show better than expected results.
A necessary B possibly C clearly
o likely
4/ The annual genera meeting was in the conference centre.
A conducted C run
B provided
o held
5/ If you are in attending, please let me know as soon as possible.
A .:oncerned C sure
B pleased 0 interested
6/ You must your application by the end of the week.
A submit C subscribe
B subject 0 subcontract
7/ I'm iss Johnson's in a meeting.
A worried C concerned
B afraid 0 frightened
8/ The new Managin Oirector of the company has just been
A applied C requested
B decided o appointed
9/ He was offered a b nk when the company experienced financial problems.
A payment C overdraft
B credit
o debt
10/ The company will be a new range of health foods over the next rew months.
A promoting C competing
B encouraging o supporting
III Before negotiating a deal make sure you know the strength and weaknesses of products.
A competing C commanding
B conflicting D connecting
121lan is working as an with Global Printers.
A appellant B apprentice C applicant D appe dant
131 "If you had examined each factor individually," she argued, "you
error was theirs."
that the
A would have seen B would have been seeing
C had seen Dsaw
141 In rising health care costs, many companies are sire lining their benefits
program.
A to light B light of C lights on Dlighte
151 The building, for
damaged in the hurricane.
a purchasing fund had been set aside, was severely
A that B which C whom Dthis
*****
TEST 6
1/ We were told that the expense budget was being trimmed considering the purchase of a larger warehouse.
the company was
A because B so C neither Dor
2/ She is, in respect, an ideal candidate for the position.
A every Ball C individual D other
31 The new employee found it difficult to work such stres ul conditions.
A beneath B besides C under Dover
41 He pyramiding as simply using the profits of one vestment to make
another.
A explaining B are being explained
5/ The bank laid do n several policies designed simplifY the collection process.
Ato B so C that Dwhat
6/ I would like to the conference call until both analysts have sent us their
conclusions.
A postpone B move C hinder D detain
7/ The company the entire staff with an additional two days of vacation.
A granted B offered C rewarded D awarded
8/ It was agreed at the full cost would be refunded if the goods were returned in
perfect
A condition B state
C situation D shape
9/ Unfortunately the e is still a lot of against older people in the workplace.
A distraction C discretion
B discriminat n D distortion
10/ Carol's reliabili and confidence make her an employee.
A idealized C idyllic
B ideal D idealistic
III They agreed tha the system wasn't working well and there was a need to more radical approa h.
a
A choose C prefer
B designate D adopt
12/ It's going to be ifficult to break
become a key marke for us.
the Far East market but I believe it will
A through C into
B up D down
13/ The consultants timekeeping.
the importance of managers involving staff in the issue of
A emphasised C motivated
B recommend d D related
14/ Plans have already been drawn
tn deal with such si uations.
A over B through Cup
o into
15/ After all these years she has decided to take early
A leave B finishing C departure o retire eni
*****
TEST 7
1/ Like many companies, we were affected by the
in the w rId economy.
A downside B downturn C downgrade o down all
2/ Henry Ford introduced the assembly as a way of mass- oducing cars.
A row B queue Cline
o
file3/ What kind of problems will the change in the schedule
?
A make B do C cause Oexp
4/ You can see the about the sale in the local paper.
A announcement B warning C notice .
o
advert sement5/ It was a big for her to give up her acting career to 100 after her family.
A trial B sacrifice C endeavour
o test
6/ In some countries it is quite colleagues.
to use the correct title whe talking to business
A offensive C formal
Blikely
o tricky
7/ The company had scarcely gotten back on its feet when it was
by the fire. completely
A ravage B ravaging C ravaged
o ravages
8/ Our division is responsible for making and
frozen foods
A delivered B delivers C deliverer o deli veri g
9/ The fringe benefits him to accept the position.
A enticed B teased C illustrated
o attracte
A something B somewhere C somehow D somewhat
2/ Because of stable economic growth rate, the president can probably
look o another term.
A up B forward Cover D above
A courthouse B courting C courts D court
11/ The form of a c mputer command is so precise that any alteration of it is to the comput r.
A unintelligi y B unintelligibility
C unintellige .
D unintelligible
12/ Although profit s one indicator of success, it need not be the one.
A alone B single C lonely Donly
13/ I felt that we ha finally some headway on these tax issues.
A made B took Chad Dwent
14/ A fanmer can a contract with a mill to lock in a certain price for six
months in order to protected against falling prices.
A draw out B draw up C draw in D draw on
15/ The findings of e investigation confinmed that there was no
local police force.
amongst the
A interruptio B corruption C eruption D disruption
*****
TEST 8
1/ The buying and lIing of stocks and bonds is
about.
1 would like to learn more
3/ The reception is informed customers that there would be a two-week delay in
deliveries the current stock had been exhausted.
A ever since Bas C whenever D until
4/ If it weren't for ve ture capital, the American business machine collapse.
A would Bwill C was Dwere
9/ The most effective sales technique is one which tells the custo er how the product
will him or her.
A better Cprofit
B improve D benefit
10/ Although I am a very junior member of staff, my
prospects good.
giving
5/ Lawmakers were about to end their sum,mer session, but not before ey passed a proposal
A himself B themselves C herself
a pay raise.
6/ The publisher will need the report by week's end.
A maybe B probably C possible D even uaJly
7/ All departments their deadlines wiU be given a substan ial bonus.
A meeting Bmet C will meet
Dtom
8/ The lecturer was neither on time prepared.
Aor B nor C and
Dbut
II/He was unable to stay for the
attend to.
of the meeting as he ad other business to
A long-lived C long-winded
B long-standing D long-term
A time C extent
B length D duration
12/ The hotel management and the union are at a
package.
re ding the benefits
A stalling Bpoint C standstill
Ddraw
13/ A car today produces 70% pollutants than .ten years ag
14/ The secretary told me that a new
investors.
was being mail to all interested
A fewer Bless Clower
A prospectus B prosecution C prosthesis
A undernouri hed B underval ued
C underchar d D underdeveloped
*****
TEST 9
1/ Ursula was the vi e president of for the East Coast last year.
A marketings B marketing C markets D marketed
2/ An estimated 35 illion tax dollars is lost even year the black economy.
Ain B for Cat Dover
3/ The entire indust out of the need to conserve energy.
A evolution B are evolving
C has evolved D have evolved
4/ The decision to hi e her rests ultimately with the director of human
A resource B resources C resourcing D resourceful
5/ Properly cond cted business ventures would
international relation than anything else.
more for strengthening
A done B able to do C do D doing
6/ There was a deli n te
brought up the topic f wages.
of expectation in the room when the general manager
Aair B stillness C moment D scent
7/ Once further inves ment has been the plans for growth can be carried out.
A secured B obliged C bound D forced
8/ The reason there a e no buses is because the drivers are on
A hit B stop C strike D leave
9/ There has been agreement to supply Texmills with our products and
services.
A long-winded C long-standing
B long-lasting D long-lived
10/ There are no publ c phones in here but there is a phone in Market Street.
A room C booth
B operator D switchboard
III If this project is completed on time we will receive a
in ext month's pay.
A bonus Cbill
B batch D salary
121Some companies have all their secretarial posts.
A abandoned C abolished
B collapsed D failed
131Over the decades, the name of Siemens has become
with rogress.
A symptomatic C systematic
B synonymous D synthetic
141Buying in can reduce unit costs.
A bulk C volume
B amounts D weight
151Unfortunately the recent takeover will result in a number of
at the plant.
A rationalisations C redundancies
B dealings D exchanges
*****
TEST 10
1/ All items in this range will be from 27 April.
A suitable C available
B portable D accessible
21 Artemis gives us a good price on this because they are our suppliers.
A single C individual
Bone Dsole
3/ All letters of credit should include an expiry date when payment is
A called C ready
4/ The delay in desp tch was due to circumstances our control.
A above C. under
B beyond DIn
5/ Please send us a c py of her 50 that we can arrange transport.
A journey C itinerary
Bmap D route
6/ Although prices ave remained
sharp rise in the near future.
for the past two years we are expecting a
A still C same
B immobile D static
7/ The interview pan I's impression was that Sam was the most suitable candidate.
A overdone C overbearing
B overall D overblown
8/ Neither the custo er or the salesperson wants to feel_ over a deal.
A checked C cheated
B changed D charged
9/ We are willing to pply the goods a discount of 5%.
A in Cat
B after Dover
10/ The town h es to collect enough money from the municipal bonds to
pay th bridge repairs.
A out B for C into Dby
11/ The public uti lit companies have been forced help with all the repa s.
over fi fiy new personnel to
A hired B hiring C hire D to hire
12/ Calendar years an fiscal years don't coincide.
A almost B already C always D also
13/ If inflation gets t 0 high, it steadily
fixed income.
the buying power of people with a
28
I I'
A would erode B erodes C eroded D will be roding
141Inflation is eating at ourhard-eamed savings.
A down Bon C through D away
151The retail merchants knew that a price was inevitable.
A enlargement B increase C progress D growth
*****
TEST 11
II With the holidays coming, department stores are gearing up for their bu
Aera. B epoch C course . D season
21 The letter from the attorney nothing about the lease am dments.
A mentions B mentioning
C has been mentioned D is being mentioned
31 The lease states that you must the apartment in good co dition.
A vacate B move in C escape from D go out
41 During the inspection of the production process, the consult t paid particular
to the assembly line workers.
A observation B notice Ctime D attentio
51The marketing department chalked the high sales to thei new ad campaign.
A out Bup Con D for
61 This approach will enable us to get the maximum benefit from of scale.
A savings B compensations C resources D econom s
71 Would you like me to fix up an for you?
A application C arrangement
B appointment D attendance
81 You should always speak to customers A slowly
B politely
C carefully D kindly
9/ He was asked to the organisation.
a thorough review of the health and safety provision within
A underline C undertake
B undergo D understand
10/ The consignme arrives at the warehouse on Monday and will be immediately.
A unloaded C undone
B emptied D unsent
11/ The company sa net profits fall as a result of the in the industry world-wide.
A downfall C downturn
B downgrade D downward
12/ If you do not p y your bill within the next few days we will have to consider taking legal
A prosecution C instruction
B action D presentation
13/ There was a in the order at the factory and the wrong package was sent.
A. mix-up C. mixing
B. mixture D. mixed-up
14/ Their products only available through selected
A outlooks C outlines
B outlets D outfits
15/ The managem committee
permanent members f staff.
that flextime should be limited to
A stipulated C asked
B required D wanted
*****
TEST
12
1/ She made sure tha everyone was able to express their points of
A view C idea
B opinion D impression
2/ Many people would jump the chance of working for a success I travel company.
A off Cat
Bin Dover
3/ A good salesperson can almost anybody to buy anything.
A satisfy C persuade
B appeal D adapt
4/ As a limited she rarely engages in the internal a ministration of the
company.
A partnering B partnership C partner D partne
5/ Our technical .department is racing to develop the technology th t will give us the
competitive edge we'll need our profit trend.
A to maintain B will maintain C maintain D be mai taining
6/ Our family was once a majority shareholder in a company that during the Depression.
everything
A lose B was losing Clost D to lose
7/ The market crashed right he sold most of his stocks.
A since B after Cat Dyet
8/ My boss promised to on board the suggestions I made at e meeting.
A take Blet Chold Dset
9/ The complaint about the cost of the item was soon out.
A. dealt C. taken
B. sorted D. cleared
10/ The customer demanded a when he discovered the equipme t was missing.
A. return C. refund
B. repair D. reply
III Her supervisor was very that need improvement.
in her choice of words when pointing out areas
12/ At the time it the contract satisfied all parties.
A sign B signed C was signing D was signed
13/ The board of dir tors convinced him to action against the other firm.
A take B do C give D make
14/ Customer Servi ,on the fifth floor, will have .your application before I
can process it.
A approve B been approved C approving D to approve
15/ They said my qu lifications were varied than those of any other applicant.
A most B best Cmore D very
*****
TEST 13
1/ It is important fo many small businesses to improve their credit
customers pay on ti
and ensure
A limit C risk
B control Dterm
2/ There was a seriou staff at the time so several shipments were held up.
A shortage C decrease
B reduction D Contraction
3/ The sales for the next few months is not particularly optimistic
A figures C forecast
B drive D trend
4/ Supermarkets ofte find point of sale
products to their cust mers.
very useful when introducing new
A displays C presentations
B exhibits D exhibitions
5/ He thanked the anagement
suggestions seriously.
behalf of the staff for taking their
A with C in
32
I
!
Bon D for
6/ Once they had agreed terms the deal was pushed very quickly.
A over C in
B through Dby
7/ Mrs. Corritas always ships her orders out in a fashion.
A quickly B hastily Ctimely D promptl
8/ Both parties were at an the negotiations.
because nothing was written wn at the time of
A impairment B impedance C impasse D implosi n
9/ he not become emotionally involved, I think he could have been
instrumental in averting the strike.
A Had B Since C Should D Were
10/ According to the findings of the investigative committee, th company is not
for the damages.
A liable . B guilty C obligated D suscepti Ie
11/ Our original was very reliable and always delivered on ime.
A supplicant B supporter C suppressor D supplie
12/ The backup system turned on by that time.
A will B should C is being D will hav been
articulate in expressing its diss isfaction with the 13/ The field staff was
company's restructuring.
A greatly B keenly C moreover D quite
14/ Enabling consumers to make educated in Lending Act.
was the purpose 0 enacting the Truth
A decisi ve B deciding C decides D decision 15/ The volume of paperwork that needs to be filled out to buy a home c
seem insunnountable.
it
TEST 14
1/ The mail sorting achine is out of again.
A operation B performance Corder D function
2/ The comptroller a ked the treasurer for a breakdown of the in his report.
A informatior B informations C informative D inform
3/ Managers should building.
staff to maintain the no-smoking policy throughout the
A suggest C support
B encourage D co-operate.
4/ If you're taking n tes it's a good idea to make them as clear and as possible.
A quick C essential
B brief D rough
r 5/ Thank you for yO! of$500 which we received today.
A remittance Cremains
B remission D remuneration
6/ If customers fail te their bills you can be left with a serious cash-flow problem.
A meet C invoice
B charge D state
7/ The poor quality 0 the products was workforce.
on inadequate supervision of the
A caused C explained
B blamed DPut
8/ When deciding w at kind of advertising to use it's important to find out as much as possible about your
A companions C competitors
B competitions D components
9/ In this course, yo will be learning the most widely used method of taking inventory
mainta' ing inventory records.
Ato B because C and Dwith
II I
10/ We cannot print the financial report until the comput is working.
A with Bon Cforth Dout
11/ Municipal bonds are issued by state and local governments to payor keeping roads and
bridges in good
A state B repair C quality D man er
12/ Our department is neither prepared willing to fund th s research.
A or B nor Cbut D also
13/ Although improving, the unemployment problem still
A persistence Bpersists C persisting D persi ently
14/ amount of money was going to stop her from blo ng the whistle on the
company's policy regarding waste disposal.
A None BNot C Such DNo
15/ of the downtown shopping district was done to attra more business.
A Reinforcement B Fabrication C Restoration D Furbi hing
*****
TEST 15
1/ Ian has to be very organised as his work involves meeting tight
A problems C challenges
B responsibilities D deadlines
2/ There is a staff.
danger that the new regulations will be mi understood by many
A unnecessary B bad C unfortunate D grave
3/ The credit terms that payment should be on presentation 0 he goods.
A remind C agree
B stipulate Dsettle
4/ It's important to customer references when offering credit.
A take on B take down C take up D take i
.
A slogan B saying C image D feature
A last
6/ The goods will b delivered by Wednesday at the
B longest C least D latest
ceremonies.
7/ We have two re esentatives from Intel who invited to speak at the opening
A been B was Cwere Dhad
A disgust
8/ The transport stri e is becoming a for small businesses.
B discord C disaster D disclosure
9/ As a result of ur trip to Lima, we were able to forge a partnership with one of our
camp titors.
A precedent B former Clast D sooner
10/ A good way to void misunderstandings in business is to
in writing.
A put off
all agreements
B put away C put D put up with
III Bond activity in reased our intense marketing efforts.
A with respec to B in regard to C in light of D as a result of
12/ Most investme t brochures carry the following caveat: "Past performance cannot
futu e results."
A guarantor B guaranty C guaranteed D guarantee
13/ Arthur Morris reated the first
contrary.
A increment
loan in 1916 despite all advice to the
B installment C internment D involvement
A industrial
14/ Ms. Yen's contri ution to the company has been
B indigenous C invaluable D inclement
A consider
15/ Bondholders are enerally
36
more conservative than stockholders.
READING COMPREHENSION
In this section yo will find each of the passages a number of questions or unfinished
statements about he passage, each with four or three suggested answers or ways of
finishing. You mu t choose the one which you think fits best. Read each passage right
through before ch sing your answers.
PASSAGE 1
To be successful, a business traveler must be able to maintain contact with the office, no matter what the tim or place. Negotiations often involve decisions based on the latest figures..
New telecommunic ions products and services now on the market make staying in touch
easier than ever ber. e.
The most widesprea device is the cellular telephone, the price of which has dropped from
several thousand do lars to a few hundred, including installation. There are over 2 million
cellular phones in u today, including both car phones and cordless transportable units. Car
phones have prove indispensable for road emergencies as well as routine business
transactions. Phone rvice is also available on airplanes and on the rails.
Recently introduced I1QcL--tsiz,J ~rganizers help busines~ travelers with heavy schedules
keep track of client ~~y computers that can store all kinds of information. They
can serve as phone d address directories, calendars, electronic memo pads, and calculators,
among other uses.
Another invaluable t lecommunications tool is smaller, lighter fax machines that plug into / any standard electric I outlet and phone line. The devices allow instantaneous transmission of hard copy to any 10 tion having a compatible fax machine. It is expected that faxing will soon become the pri ary means of sending and receiving short documents requiring prompt altention.
II What is the best tit e for this passage?
A. New Tele ommunications Products and Services B. The Busin ss Traveler
C. Office Co munications D. Computer 2/ According to the p A. They may B. Company C. They must and Businessmen
sage, why do business travelers need to keep in touch with the office? at know where they are.
uidelines require frequent contact.
ave the latest information for negotiations. D. So many n w products and services are on the market. 3/ According to the p sage, mobile phone service
A. is very useful in the case of road accidents. B still costs several thousands of dollars. C. is not yet available on trains and airplanes. D. does not come in transportable form.
41 In line 14, the word "these" refers to
B. schedules
C. organizers D. travelers A. clients
51Pocket-sized computers are especially useful for businessmen who
A have no maintain frequent contact with the office B. have very busy itineraries.
C. are unable to afford cellular phones D. do not have many clients to deal with.
*****
PASSAGE
2
Construction
Outlook for the Haiphong District,
This report is concerned primarily with construction of homes in the Haiphong area in the next decade. There are many factors which influence the construction of houses in the area, and part of the report is devoted to an analysis of these factors: pop lation growth and the increased need for housing, economic activity, and current housing fac. ities. The information
used in the preparation of this report was gathered from the Chamber of
Commerce, census tracts, government reports and books relating to ho Last year, the estimated population of corporate Haiphong was 724,00
percent over the Vietnam Census figure. The population of metro \itan Haiphong was
922,000. The considerable growth of metropolitan Haiphong is reflect in expansion of the
city's living area by roughly thirteen percent. Haiphong covers an area f 295,5 square miles,
of which 19 square miles is land. There is more than enough room fo expansion, especially in the Gingh Bo, Quan '1'0 and Shangti areas.
Although there may appear to be adequate housing facilities for the pulation. twenty-five
percent of those units are dilapidated. In general, the economic condit ns in Haiphong seem
extremely favorable for a continued increase in new housing con truction and housing
improvements. The introduction of the new Hunddei automobile m ufacturing plant will
further develop the economy of the metropolitan area. Income, in ge eral, will continue to rise as the industrial activity in the area picks up.
One could conclude that home construction in the future will he at I year. with a good chance of a five to ten percent increase.
u
A To explain th rate of success of previous construction efforts B To criticize t e housing conditions in Haiphong
C To estimate t e prospects for home building in Haiphong
o To detail pro sed industrial activity for the area
2/ Which factor waul NOT have an impact on the building of homes in the area?
A The availabil ty of pllblic transportation B The level of i dustrial activity in the area C How fast the
o How many Ii 3/ What was the esti
opulation was gro~ing
ing quarters are currently available
ted population of Haiphong's business center last year? A 724,000
B 922,000 C 1,646,000
o 198,000
4/ What percentage 0 Haiphong's housing needs repair or replacement? A 10%
BII% C 13% 025%
5/ What effect will th Hunddei plant have on the area? A It will raise t e price of homes in the area.
B Wages, in ge eral, should go up five to ten percent. C It will boost t e local economy.
o The compan will help subsidize the repair of dilapidated homes.
~
PASSAGE 3
Here are some statis ics that may heighten your interest in the Pa.cific Basin. Half of tbe
world's wealth and 0 r half of its population live in the 34 countries and 23 island states that
embrace the Basin, w ich itself consists of 70 million square miles. Ninety-five percent of the
world's natural silk c be found there as well as 88 percent of its natural rubber, 22 percent
of its oil resources, an 64 percent of its cotton. Well over a thousand languages are spoken in the area, and it is th source of some of the richest religious and cultural traditions in the world.
The most rapidly exp nding economy in the region is Taiwan, with South Korea expected to
be amongst the riche countries in the world in the twenty-first century. Not enough can be
said about the mark t potential of China. As these countries continue to develop, their
,
manufacturing capabilities will become increasingly complex and the r market for advanced
technology will expand. The telecommunications industry, for instan will soon take off.
It is the educated labor force as well as the work ethic that acc unts for the growing manufacturing power of the Pacific nations. Lying on the trade routes 0 both- East and West, this area has a unique advantage, something that few businesses can ig ore.
1/. Who is this report most likely intended for?
A Companies wanting to expand their market reach B Translators for the Pacific region languages C Natural rubber manufacturers
D The Department of Labor
2/ Only five percent of what product can be found outside the PacificB in?
A Oil
B Natural rubber C Natural silk D Cotton
3/ How should readers of this report view the Pacific Basin? A As an overly populated region with little buying power B As a growing market
C As a forbidding competitor D As a powerful opponent
4/ Which industry is likely to excel in the Pacific Basin in the near futu ?
A Mobile phone manufacturers B Rubber tire manufacturers C Oil refineries
D Clothing manufacturers
5/ Why is the Pacific Basin becoming the focus of the business commu ity? A The cost of labor is considerably less.
B It is well poised for great economic expansion. C The area has superior educational standards.
D There are few trade restrictions in the countries there.
PASSAGE 4
September 29, 1993 Paul Bergstein, President Stone & Brick Contractors 423 Ridgewell Road
Burbank, CA 91345
Dear Mr. Bergstein,
Because I have not en able to reach you by phone, I am resorting to registered mail. On
May 2 of this year, I signed a contract with your Mr. Alan Stevenson for a five-foot high stone wall. Jt had an rched entrance with fittings for a particular black swinging metal gate. Completion was sche uled for September 15 and the agreed-upon price was $5,500. Enclosed
is a copy of the contr t.
Although the work b gan and ended as scheduled and the wall itself is a constant source of
compliments from th neighbors, it turns out that the fittings for the gate were incorrectly
placed. Not only that, but the bill was $400 over the quoted price.
I was not concerned bout the overcharge of S400 until I found out about repair costs. The
wall has to be opene up in eight separate spots where the old fittings are so that they can be
rearranged to accom odate the new gate. That adjustment alone will cost me $500.
I, therefore, respectC lIy request that you refund at least $400 as soon as possible. As I had
such difficulty in t ing to reach you by phone, I am somewhat concerned about your
willingness to accou t for this error. While I would prefer not to, I will not hesitate to refer
this matter to my aU ney if I don't hear from you in the coming week.
Sincerely, Ingrid Baum
*****
1/ What is Ingrid's m in purpose in writing the letter? A To request a efund
B To inquire a ut the additional charge of $400
C To give the mens ions for the gate she wants installed
D To complim nt the workers on their work 2/ How did Ingrid ini ially try to reach Mr. Bergstein?
A Through her awyer B By phone
C Bye-mail
D Through registered mail
3/ How much did Ingrid pay for the building of the wall? A $4,000
B $5,500 C $5,900 D $6,000
4/ How will the gate be repaired? A By rearranging the fittings B By buying a new gate
C By paying$400more
D By taking down part of the stone wall
5/ In the last paragraph, the word "attorney" is closest in meaning to A representative B lawyer C advisor D counselor *****
PASSAGE
5
THE BOSSES SPEAK
John Stuart is an executive recruitment specialist who has turned to wri ng. The result is this book, based on interviews with twenty Chief Executives.
Each top manager - none of them famous names, surprisingly - is giv n a short chapter, and
there is some introductory material and a conclusion. This means yo can jump from one
person to another, in any order, which is good for people who are to busy to read a book
from cover to cover. For a management book it isn't expensive, altho gh whether it's good value for money is doubtful.
Some of the twenty interviewees started their own businesses, while ot ers joined a company and worked their way up. Some are fairly new in their position, and ot ers have had years of
experience, though, strangely, Stuart doesn't seem interested in t se differences. The
interviewees work in everything, from retailing to airlines to software and it is this variety
that forms the main theme of Stuart's book.
I have to say that Stuart's approach annoys me. He rarely stays at a distance from his interviewees, who are mostly presented in their own, positive words. I this were always the
case, at least you wou d know where you were. But he seems to dislike certain interviewees. As a result, I don't kn w whether to accept any of his opinions.
It also means that the ook gives no clear lessons. At the very least, I expected to learn what
makes a successful C ief Executive. But these people seem to share two types of qualities. Some of them are ver common, suggesting that anyone can be equally successful, which is
definitely not the cas
.
And the other qualities are ones which most successful bosses I'veseen definitely do not ave. So in the end I'm no wiser about what really goes on.
Perhaps I'm being u fair. As long as you don't think about whether you'd like them as friends, and pay no at ntion to most of the advice they give, the most readable parts
are where the bosses escribe their route to their present position.
Stuart seems to think hat his book would be useful for people aiming for the top, and that it
might even make a ~ want to start their own company; but, in fact, what they could learn
here is very limited. een as light business reading for a doctor or teacher, though, this book
would provide some od entertainment.
1/ The reviewer sugg ts that one advantage of the book is that
A it is better va e than other management books. B it does not ne d to be read right through. C it is about we I-known people.
2/ The book concentr tes on the fact that the twenty executives who are interviewed A work in a nu ber of different industries.
B started their mpanies.
C have worked or different lengths of time.
3/ The reviewer cann t accept Stuart's opinions because Stuart
A makes unrea onable complaints about the interviewees.
B writes too po itively about the interviewees.
C has different ttitudes towards different interviewees.
4/ Reading the book ade the reviewer think that
A there are cert in qualities which all Chief Executives need. B it is difficult 0 discover how people really run a company.
C running a co pany is easier than many people think.
5/ Which parts of the ook did the reviewer most enjoy reading?
A how the inte iewees became Chief Executives
B what sort of eople the interviewees are C the advice gi en by the interviewees
6/ The reviewer reco mends the book for people who
A intend to set p in business.
C are outside the field of business.
*
PASSAGE
6
I know that it is my job to make sure that everything goes well for e tourists and I feel I
work hard for the company. I cannot be blamed for last week. I met e group at the airport
and took them to the coach. The coach driver was a bit annoyed beca se the flight was late. But it wasn't far to the hotel and everyone was looking forward to t eir dinner. We hadn't used the Hotel Riviera before but our normal one had a conference in t so was fully booked.
When I announced our arrival at the reception desk, they said they ere full. I had booked
rooms for the group but the manager said they were cancelled by phon a few days before. He
insisted that he recognised my voice and that I had made the phone I. We had a bit of an
argument but they obviously didn't have enough rooins. In the end the anager phoned other
hotels in the town and found rooms for everyone but in four different otels. By this time the
coach had gone so we had to get taxis and some of the tourists started get very angry with
me. I still don't know who made that phone call but it definitely wasn't e.
1/ What is the writer trying to do?
A argue
B apologise
C explain
D complain
21 Who was the text written to?
A one of the tourists
B C D
the writer's employer the hotel manager the coach company
3/ Why weren't any rooms available at the Hotel Riviera?
A A conference was taking place there.
B There were more people in the group than expected.
C Someone had forgotten to book them.
D Someone had said they were not needed.
4/ What happened in the end?
A The tourists got angry with the hotel manager.
B The tourists couldn't stay together.
e The writer found other hotels with rooms.
D The writer called the coach driver back.
A Someone h d made a mistake with our hotel booking and the hotel had given our rooms to ot er people.
B The hotel e were taken to wasn't good enough so we asked to change to a
different 0
C We got to e airport and had to wait for the coach. So it was really late when we
got to the h tel.
D The coach river 'took us to the wrong hotel and they knew nothing about us.
****
PASSAGE 7
GROWING RESTAURANT CHAIN
Simon Dale, the c airman and founder of the Dalehouse restaurant chain, yesterday
announced plans to pen a further 20 restaurants and create 600 new jobs in the next four
years. The group hop s to open 4 of the new restaurants by the end of this year, creating up to
120 jobs. The progr me will result in a chain of over 100 Dalehouse restaurants in towns
and cities all over the United Kingdom by the end of the four-year period.
The company also h a limited programme of expansion in other countries. There are plans
for the company to open its third restaurant abroad towards the middle of next year as planning permission was recently received for a restaurant in the south of Spain. At the moment there is a D lehouse restaurant in Germany and another in Denmark. Negotiations are already taking pi ce about opening two more restaurants in Germany and three more in Spain.
Mr Dale said yesterd y: 'Our plans are ambitious and there is no doubt that in some ways t ay are quite frightening. But we've been in business for twenty years and a lot of our staff have been with us for mos of that time and, as a result, have experience of things growing at a fast
rate.'
finance its plans Mr ale, however, remains positive. 'It is true,' he says, 'that we will not be
able to finance the pans without some support from the banks. and we are in the process of
arranging this at the oment. Most of the money, however, will come from the amount we
currently has 82 restaurants, all in town centre locations. The group is and further in residential areas. The company intends to continue its ost of its restaurants open from midday until midnight seven days a inue to open restaurants in buildings which were originally designed for The Dalehouse chai
planning now to ex tradition of having week. It will also co a different purpose.
Certain financial jou alists wonder whether the company will be able to find enough cash to
A One.
B Two.
C Three.
have kepi back from our profits for future investment in the b siness. We opened 4
restaurants last year so an expansion programme of 5 this year an 6 next would not be
outside the normal rate of growth. We have had hardly any problems nancing our expansion
in the past and expect this to continue in the future. 11After four years there will be
A a total of 600 people employed by Dalehouse restaurants.
B a Oalehouse restaurant in over 120 UK towns and cities.
C 20 more Oalehouse restaurants than there are at present.
2/ How many Oalehouse restaurants are there in other countries at the omen!?
3/ What does Mr Dale say about the company's employees?
A Most of them have worked for Oalehouse since it started.
B Most of them have enjoyed being in a growing company.
C Many of them have seen the company developquickly.
4/ What will be different about the new Dalehouse restaurants?
A Some will be away from town centres.
B Son.e will be in buildings not planned as restaurants.
C Some will be open every day of the week.
5/ What does Mr Dale have to say about financing the company's plans.
A Oalehouse has already arranged loans to help with the financ
B Oalehouse will need help from the banks.
C Oalehouse has enough money to finance its plans without hel
6/ What does Mr Dale say about problems caused by expansion?
A There have only been minor problems.
B There will be fewer problems in the future.
C There have been very few problems.
...
PASSAGE 8
COMPUTER
SOFTWARE
As more and more companies are using the Internet to do business, M rk Williams explains how a new software package is helping the efficient transfer of medi ines from factory to patient.
AHL Pharmaceuticals is one of Britain's largest wholesale distributors f medicines. Under a
companybuys medici es from the manufacturers and delivers them on a twice-daily basis to
hundreds of hospitals d pharmacies around the country.
"The responsibility f< supplying such large quantities of medicines is frightening,' says IT director, Stephen Smi h. 'If a manufacturer has quality control problems, creating a shortfall in supply, or if medic' es are suddenly needed in large quantities somewhere else in the world
our stock levels can II dramatically. In the past such a lack of balance between supply and
demand was a huge roblem. With our new software system, we know immediately of any
possible manufacturi g or supply difficulties, can warn our customers and suggest possible alternatives.'
This system is so ef lcient because manufacturers can update details themselves of stock levels and product i ormation. Twice a day staff at AHL transfer this data to their main computer system wh e it is made available through the AHL website to company personnel
and customers.
With so many people all,' says Smith. 'We
into a special "sand
manages to get into t
aving access to the data,isn't the security of the system at risk? 'Not at un the software within our own internal security system. The data goes x" which is separate from the rest of the system. Even if someone
software, they can't go anywhere else on the network.'
And does he think th t this is the limit of the software's use? 'The first time I saw this I had the feeling that life w uld be different from now on. Instead of having lots of pieces of paper flying around, an exp nsion of the software system into the purchasing department means that
orders can now be d It with in a moment. The only delay to further expansion is deciding
what area of the com ny to apply it to next.'
II AHL Pharmaceuti Is
A manufactur s medicines.
B puts drug c mpanies in contact with customers.
C supplies m icines to customers.
2/ According to the te t, what is the challenge for pharmaceutical manufacturers? A developing n w types of medicines
ensuring a
B transportin medicines to other countries
C onstant supply of medicines
function of the new software is to 3/ The most importan
A maintain th quality of customer service.
B expand the ustomer network worldwide.
C inform pati nts about better quality medicines.
4/ New information a out medicines
A is updated y the manufacturers twice a day.
B is made av 'Iable to customers by AHL personnel.
company buys medic nes from the manufacturers and delivers them on a twice-daily basis to
hundreds of hospitals nd pharmacies around the country.
The responsibility fi r supplying such large quantities of medicines is frightening,' says IT director, Stephen Smi h. 'If a manufacturer has quality control problems, creating a shortfall
in supply, or if medic es are suddenly needed in large quantities somewhere else in the world
our stock levels can II dramatically. In the past such a lack of balance between supply and
demand was a huge roblem. With our new software system, we know immediately of any
possible manufacturi g or supply difficulties, can warn our customers and suggest possible
alternatives. '
This system is so ef lcient because manufacturers can update details themselves of stock levels and product in ormation. Twice a day staff at AHL transfer this data to their main computer system whe e it is made available through the AHL website to company personnel
and customers.
With so many people aving access to the data,isn't the security of the system at risk? 'Not at
all,' says Smith. 'We n the software within our own internal security system. The data goes
I
into a special "sandb x" which is separate from the rest of the system. Even if someone manages to get into th software, they can't go anywhere else on the network.'
And does he think th this is the limit of the software's use? 'The first time I saw this I had
the feeling that life w uld be different from now on. Instead of having lots of pieces of paper
flying around, an exp sion of the software system into the purchasing department means that
orders can now be de It with in a moment. The only delay to further expansion is deciding what area of the comp ny to apply it to next.'
1/ AHL Pharmaceutic Is
A manufactur medicines.
B panies in contact with customers.
C supplies m icines to customers.
2/ According to the te t, what is the challenge for pharmaceutical manufacturers? A developing ne. types of medicines
B transporting medicines to other countries
C ensuring a c nstant supply of medicines
3/ The most important function of the new software is to
A maintain the quality of customer service.
B expand the c stomer network worldwide.
C inform patie ts about better quality medicines.
4/ New information ab ut medicines
A is updated b the manufacturers twice a day.
C is given direct to customers by manufacturers. 5/ Stephen Smith feels that
A the security of information on the network used to be a wo
B all the data should be stored on the same system.
C the company's computer-based information is well-protected
6/ The new software
A can be used in many areas of the company's business.
B will soon totally replace the need for paper documents.
C is delaying the expansion of the purchasing department.
...**
PASSAGE 9
INTERVIEWS
People applying for jobs normally send in a copy of their CV. This s uld be used as a basis
for questions from the interviewer.
Interviewers find it useful to ask candidates about the way they behav .d in difficult situations
in the past, for example with an angry customer or colleague. ese questions allow
applicants to explain how they acted in a real-life situation and, conse .uently, give clues as to how they would act again in similar situations. Candidates are lik Iy to tell the truth as
speaking from memory leaves little time to invent what happen
.
On the other handquestions which ask candidates to imagine how they would behave in a situation which they
have probably never met are of little or no value. This is because the only provide answers
about how candidates would hope to behave, and this might not match the actions they would actually take.
In any interview candidates must be treated fairly, with questions as in the same manner
and with no candidate's interview lasting considerably longer than yother's. Candidates
should always be given the opportunity to ask questions throughout th
Jan Godley, head of Human Resources at Aspley Supermarkets says:' company needs staff
not only who have the right qualifications and experience, but also ho are happy to fit in
with the company's way of doing things. Our managers have to accep the idea that everyone working here is a colleague (managers are always known by their first names). and that
spending time actually in the store with colleagues and customers, ra er than in their offices,
is part of the job. For management posts, we organise pre--intervi w group exercises to
measure team-working and leadership skills, sometimes along wi h activities to assess
personal qualities.
'In all our interviews we pay attention to body language. It is naturallfor candidates to show
signs of being nervous at an interview but most relax after a few mi tes and become more
