SUMMIT
Why Summit?
Comprehensive
• Summit provides a unified approach to IT enterprise management following a prescriptive, ITIL based framework
Rapid Deployment
• Summit is developed for and delivered on the internet to facilitate rapid deployment
Auto Discovery
• Summit will scan your environment and allow you to populate your assets and monitor them quickly
Easy Reporting
• Rich, drill-down reporting built-in with dashboards and widgets to drive improvement in all areas of your organization
Powerful Simplicity
• Easy to use and configure, web based interface with the ability to extend to accommodate your unique data fields
Summit Solu-on Overview
Incident & Problem
Management
SLA
Management
Opera8ons
Management Asset
Management
Availability
Management
Change
Management
Configura8on
Management
Financial
Management
Project
Management
Summit is a comprehensive enterprise IT management suite
based on the ITIL v3.0 framework, developed and delivered
over the internet…
•
SUMMIT
: ITIL v3.0 Cer7fied *
Enterprise Service and Systems Management Tool
– Implemented on the Azure Cloud plaEorm and also can be installed On-‐Premise– Backend Database is SQL AZURE/ MSSQL Standard/Enterprise/Express – Isolated Database instance for each customer in Azure Environment
•
Supports following IT Processes
– Incident Management – SLA Management
– SoRware Delivery Management
– Asset and Configura7on Management
– Availability Management (Hardware ,SoRware ,App)Applica8on Services)
• Server Management – IPMI, SNMP, WMI • Network Management – Change Management – Problem Management – Configura8on Management – Knowledge Management – Capacity Management – Financial Management – Printer Management – Project Management – People Management – Compliance Management – Widget Dashboards
Summit Features
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Summit Features
Service Management
Asset Management
Availability Management
Incident Management Problem Management Change Management Workorders Configuration Management Widgets Time Tracking SLA Management
Service Catalog Management Service Requests
Knowledge Base Known Errors Feedback
Vendor Ticket tracking Built-in Chat Hardware Tracking Software Purchase Software Install Software Usage Autodiscovery Software Delivery Patch Management Financial Tracking Agent/Agentless
Store Room Management Hardware repair tracking Bulk Import/Export
Server Monitoring Network Monitoring Alerting
Event Log Monitoring
Hardware Health Monitoring URL Monitoring
Printer Monitoring Application Monitoring Netflow Mapping
Visual Network Mapping Trending Repor7ng Workflow Audit Logging Escala7on Single Sign-‐on
Summit Incident Management
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• Self Service Portal
• Mul8-‐Tenant
• Auto-‐Escala8on
• Mul8ple Loca8on, Customer Support
• SLA Management
• No8fica8on Rules
• Ac8ve Directory Integra8on
• Rich, Dynamic, Drill-‐down Repor8ng
• Work Order Management
• External Vendor Ticket Management
• Built-‐in Chat Support
• Custom Field Support
• Web Services Integra8on
Incident Management Features
Self Service Portal
• Self Service Portal for users to login and submit their
8ckets
• Mul7-‐Tenant capable for mul8-‐customer implementa8ons
• Auto-‐Escala7on allows for custom escala8on rules for
aler8ng management
• Mul7ple Loca7on, Customer Support enables global
organiza8ons to support their needs from one tool.
• SLA Management built from the ground up.
• No7fica7on Rules to configure alerts for users, workgroup
owners and technicians
• Ac7ve Directory Integra7on to enable seamless
authen8ca8on and single sign-‐on func8onality
• Rich, Dynamic, Drill-‐down Repor7ng give you visibility to
manage all aspects of your work load and team performance
• Work Order Management provides an innova8ve way to
handle requests that span mul8ple teams and tasks.
• External Vendor Ticket Management allows you to track
and update vendor 8ckets outside Summit.
• Built-‐in Chat Support allows your customers and
technicians to interact real-‐8me and the transcripts included in the 8cket.
• Custom Field Support to capture any data you need for
your organiza8on
• Web Services Integra7on for connec8ng Summit to your
applica8ons and exis8ng systems
Summit Configura-on and Asset Management
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• Auto Discover IT assets using custom
network ranges
• Agent or Agent-‐less scanning of hardware
and soRware inventory
• Track hardware configura7on changes over
8me
• Manage SoZware licenses with purchase
history, license keys, and expira8on details.
• Track SoZware License usage of
installa8ons and soRware usage
• Track Hardware repairs in order to facilitate
vendor nego8a8on, customer issues, and quality improvement
• Rich, Dynamic, Drill-‐down Repor7ng
provides visibility into all your assets inventory
• Flexible, Customizable fields allow you to
tailor data collec8on to your exact needs
• Link Assets in Service Desk Tickets to
accelerate solu8ons for your customers
• Manage asset store rooms to insure asset
Summit Availability Management
• Network Scanning of devices for monitoring
• Agent or Agent-‐less scanning for maximum flexiblity for
your environment
• Supports WMI, SNMP, IPMI, SSH, Telnet protocols
• Custom Applica7on monitoring with many standard
applica8ons already defined
• Auto 7cket logging based on alerts
• System or group assignable alert thresholds
• Printer monitoring and aler7ng for increase
responsiveness
• Support for Windows, Linux and UNIX opera8ng
Widgets
Small desktop
applica8ons that
provide a live view
of opera8ons data
via web services
integra8on
• Install/Update from the web
• Click to open details from web site
• Management and end user versions