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Table of Contents
I.
Policies and Procedures Governing Parking Passes,
Credentials, Tickets, and Complimentary Admissions
a.
Definitions
b.
General Operations of the Ticket Office and Access to Home UNC
Athletic Events
b.1. Objectives
b.2. Design of Inventory
b.3. Orders and Deliveries of Inventory
b.3.i. Orders and Production of Inventory b.3.ii. Delivery of Inventory
b.3.iii. Inspection and Storage b.4. Unassigned Seats or Seating Areas
b.5. Approval Before Any Distribution of Inventory
b.5.i. Compliance Office Approval Prior to Distribution of Inventory for any Season
b.5.ii. Approval Prior to Distribution of Complimentary Inventory b.5.iii. Additional Approval Required for Particular Items of Inventory b.6. Communication of Policies, Procedures, and Documentation Requirements b.7. Petty Cash
b.8. Game Settlements and Audits b.9. Returned Inventory
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b.10. Ticket Office Hours and Security
b.11. Access to Ticketed Home UNC Athletic Events b.11.i. Access to Venues
b.11.ii. Preapproval of Pass List Formats b.11.iii. Access to Parking Lots
c.
General Tracking and Documentation Standards for Sold
Inventory
d.
General Provisions Pertaining to Ticket Sales
d.1. Staffing
d.2. Pricing Philosophy d.3. Payment
d.4. Applications
d.4.i. Season Tickets
d.4.ii. Conference and NCAA Tournament Ticket Applications d.5. Processing of Sold Inventory
d.6. General Access to Purchase Tickets
d.6.i. Prior Approval of Quantities and Prices Available for Special Purchase or Access to Purchase
d.6.ii. Notification and Documentation of Additional Discounted or Special Offerings
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e.
Educational Foundation Priority Point System, Ticket Priorities,
Student Tickets, and Tickets for Faculty, Staff, and Retirees
e.1. Educational Foundation Priority Point System e.2. Seating Assignments
e.3. Conference Game Seating Requirements e.4. Student Tickets
e.4.i. Allocation e.4.ii. Pricing
e.4.iii. Process to Obtain Student Tickets for Home UNC Men’s Basketball Games
e.4.iv. Process for Students to Receive Complimentary Admission to All Non- Postseason Home UNC Athletic Events other than Home UNC Men’s Basketball Games
e.4.v. Process to Obtain Student Tickets for Conference Tournament Games, NCAA Tournament Games, Neutral Site Games, Bowl Games, and Other UNC Postseason Competition Events
e.5. Faculty, Staff, and Retiree Tickets
f.
General Provisions Regarding Complimentary Tickets,
Admissions, and Other Inventory
g.
Issuance and Use of Credentials
h.
Transfers, Tracking, and Documentation Standards for
Complimentary Inventory
h.1. Applicability
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h.3. Retention of Documentation and Unused Credentials and Parking Passes for Individual Home UNC Athletic Events
h.4. Reconciliation after each Home UNC Athletic Event
h.5. Retention of Documentation and Unused Items of Multiple Game Inventory h.6. Complimentary Inventory Provided for Away UNC Athletic Events, Neutral
Site Games, Conference Tournament Games, NCAA Tournament Games, and Other UNC Postseason Competition Events
h.7. Complimentary Inventory Provided by the Ticket Office Directly to a Third Party Individual or Entity
i.
Complimentary Admissions at UNC Athletic Events for
Employees
i.1. General Provisions Regarding the Prescribed Allotment for Employees at Home UNC Athletic Events
i.2. Other Prohibited Transfers
i.3. Donations to Charitable Organizations i.4. Violations
i.5. Process for Employees to Request Complimentary Tickets i.5.i. Season Tickets and Parking Passes
i.5.ii. Single Game Tickets
i.6. Prescribed Allotment for Non-Postseason UNC Home Athletic Events i.6.i. Prescribed Allotment of Complimentary Season Tickets and Parking
Passes for Employees for Home UNC Football Games
i.6.ii. Prescribed Allotment of Complimentary Season Tickets and Parking Passes for Employees for Home UNC Men’s Basketball Games i.6.iii. Prescribed Allotment of Complimentary Season Tickets and Parking
Passes for Employees for Home UNC Women’s Basketball Games i.6.iv. Prescribed Allotment of Complimentary Season Tickets and Parking
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i.6.v. Prescribed Allotment of Complimentary Season Tickets and Parking Passes for Employees for Home UNC Men’s Soccer Games
i.6.vi. Prescribed Allotment of Complimentary Season Tickets and Parking Passes for Employees for Home UNC Women’s Soccer Games i.6.vii. Prescribed Allotment of Complimentary Season Tickets and Parking
Passes for Employees for Home UNC Men’s Lacrosse Games
j.
Complimentary Admission at Home UNC Athletic Events for
Guests of Current Student-Athletes
j.1. General Provisions
j.1.i. Number of Permissible Complimentary Admissions j.1.ii. Prohibited Provisions of Inventory
j.2. General Pass List Procedures for Guests of Current Student-Athletes at Home UNC Athletic Events
j.2.i. Procedures at Home UNC Football Games for Guests of Current Football Student-Athletes
j.2.ii. Procedures at Home UNC Men’s Basketball Games for Guests of Current Men’s Basketball Student-Athletes
j.2.iii. Procedures at Home UNC Women’s Basketball Games for Guests of Current Women’s Basketball Student-Athletes
j.2.iv. Procedures at Home UNC Baseball Games for Guests of Current Baseball Student Athletes
j.2.v. Procedures at Home UNC Men’s and Women’s Soccer Games for Guests of Current Soccer Student-Athletes for Games in their Respective Sport j.2.vi. Procedures at Home UNC Men’s Lacrosse Games for Guests of Current
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k.
Complimentary Admissions for Guests of Current UNC Student-
Athletes at Away UNC Athletic Events, Neutral Site Games,
Conference Tournament Games, NCAA Tournament Games, and
Other UNC Postseason Competition Events
l.
Complimentary Admissions for Prospective Student-Athletes and
Families of Prospective Student-Athletes at Home UNC Athletic
Events
m.
Complimentary Admissions at Home UNC Athletic Events for
High School, AAU, Club, Preparatory School, and Junior College
Coaches
m.1. Applicability of this Section
m.2. General Pass List Procedures for Applicable Coaches at Home UNC Athletic Events
m.2.i. Procedures for Applicable Coaches in Football and Their Guests at Home UNC Football Games
m.2.ii. Procedures for Applicable Coaches in Sports Other than Football and Their Guests at Home UNC Football Games
m.2.iii. Procedures for Applicable Coaches in Men’s Basketball and Their Guests at Home UNC Men’s Basketball Games
m.2.iv. Procedures for Applicable Coaches in Women’s Basketball and Their Guests at Home UNC Women’s Basketball Games
m.2.v. Procedures for Applicable Coaches in Baseball and Their Guests at Home UNC Baseball Games
m.2.vi. Procedures for Applicable Coaches in Men’s and Women’s Soccer and Their Guests at Home UNC Soccer Games
m.2.vii. Procedures for Applicable Coaches in Men’s Lacrosse and Their Guests at Home UNC Men’s Lacrosse Games
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n.
Complimentary Admissions at Away UNC Athletic Events,
Neutral Site Games, Conference Tournament Games, NCAA
Tournament Games, and Other UNC Postseason Competition
Events for Prospective Student Athletes, Families of Prospective
Student-Athletes, and Applicable Coaches
o.
Complimentary Admissions at Home UNC Athletic Events for
Members of the Band and Spirit Squads
o.1. Performing Members
o.2. Guests of Cheerleading Team Members at Home UNC Athletic Events
p.
Sport Program Complimentary Admissions at Home UNC
Athletic Events
p.1. Program Guests p.2. Allocations
p.3. No Hard Tickets Provided for Program Guests
p.4. Sport Program/Program Guest Complimentary Admission Request Form p.5. Redemption of Program Guest Complimentary Admissions
p.6. Attestation of Compliance p.7. Direct Entry to the Venue p.8. Late Arriving Guests
q.
Policies and Procedures Shall Also Apply at Other Ticketed Home
UNC Athletic Events
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r.
Documentation by the Ticket Office and Responsibilities of the
Assistant Athletic Director
s.
Corrective Measures
t.
Changes to This Policy
u.
Exceptions to This Policy
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I.
Policies and Procedures Governing Parking Passes,
Credentials, Tickets, and Complimentary Admissions
The University of North Carolina at Chapel Hill expects full compliance with all applicable laws, policies, and legislation as well as all NCAA, ACC, and institutional rules regarding Parking Passes, Credentials, Tickets, and Complimentary Admissions. This Policy is intended to
facilitate this compliance. In addition, this Policy is intended to ensure proper controls, tracking, and documentation of all items of Inventory so that the Department of Athletics can at any time provide an accurate accounting of orders, deliveries, provisions, distributions, sales, and, where appropriate, uses of Inventory.
a.
Definitions
The following definitions shall apply for purposes of this Policy: “ACC” shall mean the Atlantic Coast Conference.
“ACS” shall mean the ACS Athletics software used by the Department of Athletics.
“Assistant Athletic Director” shall mean the Assistant Athletic Director for Ticket Operations in UNC’s Department of Athletics.
“Away UNC Athletic Event” shall mean any competition involving a UNC varsity athletic team that takes place on the campus of or in a venue owned, leased, or used by another institution hosting the event. In some cases, a postseason tournament game or other Postseason
Competition Event may also constitute an “Away UNC Athletic Event.”
“Business Office” shall mean, collectively and individually, the finance, accounting, and other business operations staff within UNC’s Department of Athletics.
“Compliance Office” shall mean the NCAA Compliance staff, collectively and individually, within UNC’s Department of Athletics.
“Complimentary Admission” shall mean any form of unpaid access provided in some manner by the Department of Athletics to an individual attending a UNC athletic event for which Tickets are issued and used by general patrons for admission. This may include, but is not limited to, complimentary Tickets and admission by means of a Pass List.
“Complimentary Inventory” shall mean any item(s) of Inventory provided to any entity or internal or external individual free of charge. Complimentary Tickets, Complimentary Admissions, Parking Passes provided free of charge, and Credentials shall all constitute Complimentary Inventory.
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“Credential” shall mean any printed, electronic, or other form of authorization provided or controlled by the Department of Athletics or Educational Foundation and intended to grant privileges or access to an area or areas not generally available to other patrons at any UNC athletic event. This definition shall include individual game Credentials as well as any Credentials that constitute Multiple Game Inventory (for example, season-long Credentials). “Department of Athletics” shall mean the Department of Athletics at UNC, including all units governed and individuals employed by the Department.
“Department’s Ticketing System” shall mean the Ticket sales and processing software currently used by the Department of Athletics.
“Duplicate Ticket” shall mean any subsequent Ticket(s) printed or otherwise created for a
particular seat or location of a Home UNC Athletic Event after a Ticket has been initially created for such seat or location at such contest.
“Educational Foundation” shall mean the independent entity responsible for working with the Department of Athletics in furtherance of the Department’s fundraising objectives.
“Employees” shall collectively mean individuals employed by the Department of Athletics, UNC Sports Medicine, or the UNC Academic Support Program for Student-Athletes. “Employee” shall mean any singular such individual. Employees of the Educational Foundation are expected to help ensure compliance with this Policy. In the interests of convenience, Educational
Foundation staff members are included in this definition of “Employees” even though the Educational Foundation is a legal entity separate from UNC. Employees of third parties
performing work for or on behalf of the Department of Athletics are also expected to help ensure compliance with the provisions of this Policy at all times.
“General Admission Ticket” shall mean any Ticket which does not provide a specific assigned seating location. This definition shall include “standing room only” and other similar types of Tickets.
“Hard Ticket” shall mean any printed or otherwise physically tangible Ticket.
“Home UNC Athletic Event” shall mean any UNC varsity athletic contest played in a venue on the campus of UNC and for which the Department of Athletics controls Inventory. This
definition shall include, but not be limited to, each “Home UNC Football Game,” “Home UNC Men’s Basketball Game,” “Home UNC Women’s Basketball Game,” “Home UNC Men’s Soccer Game,” “Home UNC Women’s Soccer Game,” “Home UNC Baseball Game,” “Home UNC Men’s Lacrosse Game,” and other such events. UNC varsity athletic contests occurring off of UNC’s campus but for which the Department of Athletics originally controls the majority of the Inventory shall also be considered “Home UNC Athletic Events.” In addition, any event governed by a contract specifying UNC as the “home team,” “host institution,” or some other
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similar designation shall render such contest a “Home UNC Athletic Event.” In some cases, a Postseason Competition Event may also constitute a “Home UNC Athletic Event” if such contest takes place on the campus of UNC and/or designates UNC as the host institution.
“Inventory” shall mean all Credentials, Parking Passes, Tickets, and Complimentary Admissions owned or controlled in any way by the Department of Athletics or Educational Foundation. This definition is also intended to include those items which also constitute Multiple Game Inventory. “Multiple Game Inventory” shall mean all items of Inventory pertaining to more than one Home UNC Athletic Event requiring separate admission (including, but not limited to, Inventory intended for season-long use or access).
“NCAA” shall mean the National Collegiate Athletic Association.
“Neutral Site Game” shall mean a non-postseason UNC athletic contest played neither on the campus of UNC or the opposing institution, but rather held at a venue unaffiliated with either university. The Department of Athletics typically does not control the majority of the Inventory for Neutral Site Games as hereby defined. Most Neutral Site Games are governed by specific contracts pertaining thereto and stipulate a certain quantity of Inventory to be provided to UNC. “Parking Pass” shall mean any printed, electronic, or other form of authorization issued or in any other manner provided by the Department of Athletics or Educational Foundation and intended to grant parking access to a parking area or space for any UNC Athletic Event. This definition shall include individual game Parking Passes as well as Parking Passes that constitute Multiple Game Inventory.
“Pass List” shall mean a list of names with corresponding spaces for signatures of recipients of Complimentary Admissions at a UNC athletic contest.
“Policy” shall mean these Policies and Procedures Governing Tickets, Parking Passes, Credentials, and Complimentary Admissions.
“Postseason Competition Event” shall mean any athletic event involving a UNC varsity athletic team taking place after the conclusion of such team’s regular season.
“Premium Game” shall mean a Home UNC Athletic Event designated by the Department of Athletics as such due to anticipated high demand for Inventory. Home UNC Men’s Basketball Games against Duke University and North Carolina State University, for example, are typically designated as Premium Games.
“Prescribed Allotment” shall mean the specific number of Inventory items provided for personal use to an individual Employee as set forth in this Policy. The Prescribed Allotments for each sport are stipulated in Section i.6., below.
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“Season Tickets” shall mean an allotment of Tickets, Complimentary Admissions, or other form of access to all Home UNC Athletic Events in a particular sport for an entire season.
“Senior Associate Athletic Director” or “Senior Associate Athletic Director with Oversight of the Ticket Office” shall mean the Senior Associate Athletic Director in the Department of Athletics responsible for the Ticket Office’s operations and to whom the Assistant Athletic Director reports.
“Ticket” or “Tickets” shall mean any printed, electronic, or other form of authorization provided or sold by the Department of Athletics or Educational Foundation for the purpose of granting access to a seating area or specific seating location within a venue for an athletic event. This definition shall include individual game Tickets as well as any Tickets that constitute Multiple Game Inventory (Season Tickets, for example).
“Ticket Office” shall mean the ticketing staff, collectively and individually, within UNC’s Department of Athletics.
“Ticket Stub” shall mean a Ticket or remnant thereof that has been torn, scanned, or otherwise redeemed.
“UNC” shall mean the University of North Carolina at Chapel Hill.
b.
General Operations of the Ticket Office and Access to Home UNC
Athletic Events
b.1. Objectives
Athletic event Tickets provide an important source of revenue for UNC’s Department of Athletics. Appropriate management of Tickets can help ensure NCAA compliance, protect revenue, and help avoid negative publicity for UNC. Therefore, the provisions of this Policy are to be strictly followed.
As Employees who have frequent interaction with patrons, it is imperative that all Ticket Office staff provide outstanding customer service in a friendly, engaging, and courteous manner at all times. This proper public relations posture is critical to promoting continued support for UNC and the institution’s varsity athletic teams.
The Assistant Athletic Director shall work with other parties as appropriate to ensure an environment that protects the integrity of the Department of Athletics’ business operations and maintains proper Inventory controls. Among other things, this shall require the careful handling, tracking, documentation, and accounting for distribution of all items of Inventory.
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All Employees are expected to maintain a current knowledge of UNC, ACC, and NCAA rules involving Inventory as herein defined. The Assistant Athletic Director shall periodically assist in educational efforts on these matters and shall work with the Compliance Office as necessary in fulfillment of this responsibility.
b.2. Design of Inventory
The Assistant Athletic Director for Ticket Operations, in consultation with other parties as appropriate, shall coordinate the design, layout, and printing specifications for Inventory in a manner commensurate with Department of Athletics philosophy. Inventory designs should be consistent with the Department’s marketing and branding initiatives when possible.
b.3. Orders and Deliveries of Inventory
b.3.i. Orders and Production of Inventory
All orders of Inventory to any outside producer/supplier should be placed by the Ticket Office. An itemized record or every such order of Inventory created by the external producer/supplier must be filed and maintained by the Ticket Office. Such documentation must specify each type of Inventory ordered and the corresponding serial numbers and quantity of every type included in the order (for example, 100 “All Access” passes for a specific Home UNC Athletic Event). A copy of this documentation for all orders must be provided to the Business Office and
Compliance Office.
Any other Inventory (including Parking Passes) for any Home UNC Athletic Event created or ordered by any means or by any individual or entity other than the Ticket Office should be appropriately reported in a timely manner to the Assistant Athletic Director. At proper times, the Assistant Athletic Director shall also proactively contact appropriate individuals and units within UNC to remind them to report all items of Inventory created. All items of such Inventory and the quantities thereof must be documented, filed, and maintained by the Assistant Athletic Director with a copy of such documentation provided in advance of each applicable Home UNC Athletic Event to both the Compliance Office and Senior Associate Athletic Director with Oversight of the Ticket Office.
No Duplicate Tickets or General Admission Tickets for Home UNC Football Games, Home UNC Men’s Basketball Games, or Home UNC Baseball Games may be ordered or otherwise created without the prior approval of the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office. Similarly, no Inventory exceeding capacity of the
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applicable venue may be ordered or otherwise created for any Home UNC Athletic Event
without the prior approval of the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office. At the discretion of the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office, such approval described in this Section can be provided for general production of Duplicate Tickets and General Admission Tickets for a particular Home UNC Athletic Event. All items of such Inventory and the created quantities thereof must be documented, filed, and maintained by the Assistant Athletic Director with a copy of such documentation provided to both the Compliance Office and Senior Associate Athletic Director with Oversight of the Ticket Office.
b.3.ii. Delivery of Inventory
The Ticket Office shall receive all orders of Inventory delivered by outside producers/suppliers. No Inventory may be delivered by any outside producer/supplier to any individual or entity other than the Ticket Office.
Before the start of each season for which any Inventory is issued or sold, the Ticket Office shall acquire, file, and maintain itemized invoices and shipping manifests reflecting all quantities of each kind of Inventory delivered to the Ticket Office. Such itemized invoices and shipping manifests maintained as records must be original versions of documents created and delivered to the Department of Athletics by the producer/supplier. A copy of all such invoices and shipping manifests shall be provided to the Business Office and Compliance Office.
b.3.iii. Inspection and Storage
After any delivery of Inventory, the Ticket Office shall count all items delivered to ensure they were accurately created and the order was completely fulfilled. Any excess or missing item(s) of Inventory must be documented.
All items of Inventory shall be treated as valuable commodities and stored in the Ticket Office vault. The Assistant Athletic Director shall be responsible for ensuring that items of Inventory are properly stored and safeguarded. Furthermore, the Assistant Athletic Director shall ensure that only authorized Ticket Office personnel have access to this Inventory. A list of such authorized personnel shall be maintained by the Assistant Athletic Director. All changes to this list shall be documented by the Assistant Athletic Director, who shall also include the
corresponding date of each change and notify the Senior Associate Athletic Director with Oversight of the Ticket Office of each such change.
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b.4. Unassigned Seats or Seating Areas
A list of all seats or seating areas in Kenan Stadium, the Dean Smith Center, Carmichael Arena, or Boshamer Stadium for which the Ticket Office does not plan to print Tickets as well as all individual hold codes must be documented at the beginning of each season. Prior to the
beginning of each applicable season, a copy of all such documentation shall be provided by the Ticket Office to the Senior Associate Athletic Director with Oversight of the Ticket Office as well as the Business Office and Compliance Office. At the conclusion of each Home UNC Athletic Event and at other occasions upon request, the Assistant Athletic Director shall provide to the Compliance Office a list of all seats and seating areas in the applicable venue for which Tickets and/or Complimentary Admissions were not printed, sold, provided, or otherwise distributed.
b.5. Approval Before Any Distribution of Inventory
b.5.i. Compliance Office Approval Prior to Distribution of Inventory for any
Season
The Ticket Office shall not sell, release, or in any way distribute or allow to be distributed to any internal or external person or entity any item(s) of Inventory for any sport or season until the Ticket Office receives prior and specific approval in writing from the Compliance Office.
b.5.ii. Approval Prior to Distribution of Complimentary Inventory
No Complimentary Inventory may be provided to any individual or entity by the Ticket Office without the prior approval of the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office (unless an exception is specifically provided pursuant to this Policy). All Complimentary Tickets and Admissions in excess of the Prescribed Allotments stipulated in Section i.6., whether provided to an external or internal individual or entity,
Employee, sport program, or any other recipient whatsoever must be requested by submission of the Department of Athletics Complimentary Admissions Request Form. If approved, all such Complimentary Admissions must be granted by means of a Pass List on the day of the contest unless provision of Hard Tickets is specifically approved by the Compliance Office and Senior Associate Athletic Director with Oversight of the Ticket Office or Director of Athletics.
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b.5.iii. Additional Approval Required for Particular Items of Inventory
Without the prior approval of the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office, none of the following may be provided, sold, or in any way released for use by any individual or entity:
1. Any Duplicate Ticket;
2. Any General Admission Ticket for any Home UNC Football Game, Home UNC Baseball Game, or Home UNC Men’s Basketball Game;
3. Any Ticket, Complimentary Admission, or other form of access to any area described in Section b.4., above; or
4. Any Inventory in excess of the number of items that would yield maximum capacity in the applicable venue.
The Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office shall have the authority to grant the Ticket Office general permission to print and sell or distribute (as appropriate) any or all of the above listed types of Inventory prior to any Home UNC Athletic Event. Any of the Inventory described in this Section b.5.iii. that may be sold, released, or otherwise provided or distributed to any individual or entity, whether internal or external, must be promptly documented after each applicable event by the Ticket Office, which shall ensure that the name of each corresponding recipient is also recorded. After each
applicable event and on other occasions upon request, the Assistant Athletic Director shall provide a copy of all such documentation to the Business Office and Compliance Office.
b.6. Communication of Policies, Procedures, and Documentation Requirements
Before any sale, distribution, or release of any item(s) of Inventory at the start of each season, the Ticket Office shall communicate in writing to all Employees the specific Inventory tracking procedures and documentation expectations each such employed individual shall be required to fulfill. These procedures and documentation standards must be approved in advance by the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office. Communication about these procedures and documentation standards should also be sent periodically by the Assistant Athletic Director to other appropriate entities.
b.7. Petty Cash
The Ticket Office does not use cash advances but maintains petty cash reserves to use in
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the Ticket Office vault. The Assistant Athletic Director shall communicate with the Business Office as appropriate and ensure all petty cash is properly safeguarded so as to ensure fiscal accountability. Petty cash shall be subject to periodic and random audits.
b.8. Game Settlements and Audits
The distribution of all Inventory, including Inventory provided to any visiting team or institution (or individual or entity affiliated therewith) shall be tracked pursuant to the provisions of this Policy. At the conclusion of each Home UNC Athletic Event for which a representative from the visiting institution supervises the visiting team’s Pass List, the Ticket Office shall create a
statement of Inventory provided to the visiting institution and receive a signature from a representative of such institution to verify the accuracy of the statement. If no representative from the visiting institution is supervising the pass list at the Home UNC Athletic Event, the statement of Inventory provided to the visiting institution will be mailed to a representative thereof for signature. Such statements shall, after receiving the appropriate signature(s), be filed and retained by the Assistant Athletic Director.
The Assistant Athletic Director, working with other parties as appropriate, shall ensure that internal and external audits are conducted periodically of all Inventory. Any uncertainties, disparities, or abnormalities shall be immediately reported to the Senior Associate Athletic Director with Oversight of the Ticket Office.
b.9. Returned Inventory
Any Inventory returned to UNC by a visiting team or institution (or individual or entity affiliated therewith) shall, upon return, again be subject to the documentation and other applicable
requirements of this Policy. The Assistant Athletic Director, working with other parties as appropriate, shall ensure that internal and external audits are conducted periodically of all Inventory described in this Section. Any uncertainties, disparities, or abnormalities shall be immediately reported to the Senior Associate Athletic Director with Oversight of the Ticket Office.
b.10. Ticket Office Hours and Security
The Ticket Office is usually open for business Monday through Friday from 8:00 AM to 5:00 PM. The Ticket Office will also be open for business as appropriate on days of Home UNC Athletic Events and other occasions. For security purposes, all external doors to the Ticket Office shall remain locked at all times. The Assistant Athletic Director shall ensure that Ticket
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Office staff receive periodic training regarding the importance of security and proper
safeguarding of Inventory. In addition, the Assistant Athletic Director shall assist the Building Manager as appropriate in managing access to and possession of keys, fobs, and other devices that may be used to enter the Ticket Office and Ticket Office vault. Any time an individual is provided a key, fob, or other access device to the Ticket Office or Ticket Office vault, the Assistant Athletic Director shall promptly notify the Senior Associate Athletic Director with Oversight of the Ticket Office.
b.11. Access to Ticketed Home UNC Athletic Events
b.11.i. Access to Venues
For any Home UNC Athletic Event for which Tickets are issued, the Assistant Athletic Director shall work with other parties as appropriate, including the Employees with oversight of Game Operations, to ensure that no individual over a predetermined age is permitted to access the venue without a valid Credential, Complimentary Admission granted by means of a Pass List, or purchased Ticket. Individuals age five and under shall not be required to have a valid Ticket, Complimentary Admission, or Credential for Home UNC Soccer Games and Home UNC Men’s Lacrosse Games. For all other Home UNC Athletic Events for which Tickets are issued,
individuals three years of age and under will not need a Ticket, Complimentary Admission, or Credential to access the venue.
b.11.ii. Preapproval of Pass List Formats
The format of any Pass List or similar document signed by Complimentary Admission recipients should be reviewed by the Compliance Office in advance so that the Department of Athletics can ensure that all Complimentary Admission recipients properly attest their compliance with
applicable legislation and policies.
b.11.iii. Access to Parking Lots
All vehicles parked in parking lots and other areas with restricted access at a Home UNC Athletic Event must have a valid Parking Pass tracked by the Department of Athletics. To help enforce this, access to all restricted parking areas and lots used at each Home UNC Athletic Event shall cease beginning at a specific time predetermined before each contest. Thereafter and until the conclusion of such Home UNC Athletic Event, all vehicles accessing each such parking area or lot shall be required to have a valid Parking Pass accounted for by the Department of
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Athletics for the applicable Home UNC Athletic Event. Additional measures may also be taken to ensure that only authorized vehicles are parked in restricted lots.
c.
General Tracking and Documentation Standards for Sold
Inventory
The Assistant Athletic Director shall work with other appropriate parties as necessary to ensure that any and all sales of items of Inventory are documented. Documentation for each such item shall include, at a minimum, the type of Inventory, specific location to which the item of
Inventory grants access, sale price of the item of Inventory, and, where possible, the name of the purchaser. These requirements shall also apply to Parking Passes provided to Ticket purchasers and other Parking Passes exchanged for some form of consideration.
d.
General Provisions Pertaining to Ticket Sales
d.1. Staffing
The Assistant Athletic Director for Ticket Operations shall work with other parties as necessary, including the outbound Ticket sales staff, to coordinate the day-to-day sales of Tickets to Home UNC Athletic Events. The Assistant Athletic Director shall also ensure that all applicable regulations, including the provisions of this Policy, are followed.
Any individual involved in the sale of Tickets for UNC athletic events must remember that quality customer service is of paramount importance. Patrons are to be treated in a respectful, courteous manner at all times.
d.2. Pricing Philosophy
Pricing for Tickets is determined by the Department of Athletics after consideration of a variety of factors. Revenue from Ticket sales is critically important to the fulfillment of the
Department’s mission. This is an important element in the determination of appropriate pricing. In addition, the Department weighs demand, seating capacity, strength of schedule, historical team performance, comparable universities’ pricing, and broader economic factors.
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d.3. Payment
Cash, checks, and credit cards (Visa, Mastercard, and American Express) can all be used to pay for Tickets. The Ticket Office also accepts automated clearinghouse transactions, internal UNC account transfers, and state-wide wire transfers between organizations.
d.4. Applications
d.4.i. Season Tickets
Applications for Season Tickets to Home UNC Athletic Events are delivered in advance of each applicable season. Season Ticket applications for Home UNC Men’s and Women’s Basketball Games are usually mailed in August; Season Ticket applications for Home UNC Baseball Games are usually mailed in October; and Season Ticket applications for Home UNC Football Games are usually mailed in November.
d.4.ii. Conference and NCAA Tournament Ticket Applications
Applications for Conference and NCAA Tournament Tickets are usually mailed in the latter half of the applicable season and are distributed based on Educational Foundation status. The
Assistant Athletic Director shall ensure that all such applications are made available in an appropriate manner after weighing relevant factors including, but not limited to, availability and demand. A list of individuals and entities who will receive Conference and NCAA Tournament Ticket applications shall be provided to the Senior Associate Athletic Director with Oversight of the Ticket Office for his approval before any distribution of such applications.
d.5. Processing of Sold Inventory
Any and all Tickets sold, provided, or otherwise distributed are processed by and recorded in the Department’s Ticketing System. The information for each such sale or distribution shall fulfill the minimum documentation requirements in Section c., above. As stipulated in this Policy, some Tickets may thereafter be subject to further tracking and documentation requirements.
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d.6. General Access to Purchase Tickets
d.6.i. Prior Approval of Quantities and Prices Available for Special Purchase or
Access to Purchase
Before any sales of Inventory each season, the Assistant Athletic Director shall provide to the Senior Associate Athletic Director with Oversight of the Ticket Office for his approval a list of any individuals and/or classifications of individuals who shall be granted priority, early,
discounted, or other special access not available to the general public to purchase Inventory during such season. This list shall also specify the total quantity and prices at which items of Inventory will be made available to each identified individual and classification of individuals. Similarly, the Assistant Athletic Director shall provide to the Senior Associate Athletic Director with Oversight of the Ticket Office for his prior approval a list of all individuals and/or
classifications of individuals who shall be granted priority, early, discounted, or other special access not available to the general public to purchase Inventory for any Premium Game, Neutral Site Game, conference tournament game, NCAA Tournament game, or other UNC Postseason Competition Event. This list shall also specify the total quantity and prices at which items of Inventory will be made available to each identified individual and classification of individuals. All plans for allocations of Inventory contemplated by this Section shall be in writing. Such plans shall also include specified quantities of Inventory anticipated to be made available on a complimentary basis and the recipients of such Inventory. Once approved, these written plans shall be filed and maintained by the Assistant Athletic Director. At the conclusion of each applicable event or season, the Assistant Athletic Director shall document any deviations from the initially approved allocations of Inventory to be made available for priority, early,
discounted, or other special access to purchase that were not available to the general public. The Assistant Athletic Director shall also promptly notify the Senior Associate Athletic Director with Oversight of the Ticket Office after each such occurrence.
d.6.ii. Notification and Documentation of Additional Discounted or Special
Offerings
From time to time and based on availability, the Department of Athletics may offer Ticket packages, discounted pricing, or other Ticket sales promotions and specials. The Assistant Athletic Director shall notify the Senior Associate Athletic Director with Oversight of the Ticket Office of any such offerings and any other deviations from the allocations initially approved. Both the initial allocations approved pursuant to Section d.6.i., above, and any additional
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accordance with the requirements of Section c., filed, and maintained by the Assistant Athletic Director.
d.7. Employees’ Access to Purchase Premium and Postseason Inventory
No Employee shall be permitted to purchase Tickets to any Premium Game through any early, priority, or preferred access without the prior written approval of the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office. All such sales shall be documented in accordance with the requirements of Section c.
e.
Educational Foundation Priority Point System, Ticket Priorities,
Student Tickets, and Tickets for Faculty, Staff, and Retirees
e.1. Educational Foundation Priority Point System
The Educational Foundation Priority Point System is designed to reward donor loyalty as well as level of support. Generally, points are accumulated on the following basis:
1 point per $100 of giving to the Educational Foundation 3 points per year of membership in the Educational Foundation
15 points for 10 consecutive years of giving to the Educational Foundation
30 points for 20 consecutive years of giving to the Educational Foundation, and so on
The Educational Foundation has reserved the right to, at its discretion, award “bonus points” or points for contributions valuing less than $100. The “Point After Campaign” also allows members to earn priority points simply by referring new members.
e.2. Seating Assignments
The Educational Foundation Priority Point System is used to determine seat locations for Home UNC Football Games, Home UNC Men’s and Women’s Basketball Games, Home UNC
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e.3. Conference Game Seating Requirements
The ACC requires that 4,300 Tickets for each Home UNC Football Game and 75 Tickets behind the visiting bench at each Home UNC Men’s and Women’s Basketball Game be made available to the visiting institution.
e.4. Student Tickets
Student participation and attendance at UNC athletic events is extremely important in demonstrating support for UNC’s teams and fostering an exciting game atmosphere. The Department of Athletics encourages UNC students to attend athletic events and support their colleagues in a positive manner.
e.4.i. Allocation
Up to 10,000 Tickets are allocated for UNC student use at each Home UNC Football Game. Between 600 and 6,000 Tickets are allocated for UNC student use at each Home UNC Men’s Basketball Game. Ticket allocations for UNC students for all other Home UNC Athletic Events shall be based on availability. The Assistant Athletic Director shall obtain prior written approval from the Senior Associate Athletic Director with Oversight of the Ticket Office before finalizing any allocations of Inventory for student use. For any event when Inventory customarily
allocated for student use is not designated as such, the Assistant Athletic Director shall obtain prior written approval from the Senior Associate Athletic Director with Oversight of the Ticket Office for a plan to allocate such Inventory in an alternative way. Once approved, these written plans shall be filed and maintained by the Assistant Athletic Director. At the conclusion of each applicable event or season, the Assistant Athletic Director shall document any deviations from the initially approved allocations of Inventory and promptly notify the Senior Associate Athletic Director with Oversight of the Ticket Office after each such occurrence.
e.4.ii. Pricing
A predetermined number of UNC students will receive Complimentary Admission into all Home UNC Athletic Events upon the presentation of a valid UNC One Card. Provisions of such
Complimentary Admissions to UNC students shall not be subject to the tracking and
documentation requirements of this Policy. UNC students will be charged face value for each non-complimentary Ticket unless such Ticket is part of a special promotion or discount offer.
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e.4.iii. Process to Obtain Student Tickets for Home UNC Men’s Basketball Games
Before each UNC Men’s Basketball season, the Ticket Office shall publish student Ticket regulations and instructions for students to submit their names into a lottery for Complimentary Admission prior to each Home UNC Men’s Basketball Game. A student’s entry of their name into the Ticket lottery does not guarantee Tickets to any event. Student seating for Home UNC Men’s Basketball Games is general admission in designated areas of the Dean Smith Center. Seating access is determined in a manner prescribed by the Ticket Office each year. Generally, no saving of seats is allowed.
All unused student Tickets shall become void at the beginning of each Home UNC Men’s Basketball Game. Tickets issued through the student Ticket lottery system are not eligible for resale and are non-transferrable, except when transferred to another full-time, fees-paying UNC student. Any prohibited transfer, barter, or resale of student Tickets is strictly prohibited, will be considered a violation of UNC policies, and will render such Tickets void. Violators may be subject to additional sanctions as determined in UNC’s sole discretion including, but not limited to, revocation of all Ticket privileges.
e.4.iv. Process for Students to Receive Complimentary Admission to All Non-
Postseason Home UNC Athletic Events other than Home UNC Men’s Basketball Games
Until the maximum number of student Complimentary Admissions is reached, UNC students will receive Complimentary Admission to all non-postseason Home UNC Athletic Events other than Home UNC Men’s Basketball Games. To receive Complimentary Admission to a Home UNC Athletic Event, students must present a valid UNC One Card at the appropriate entrance to the venue.
e.4.v. Process to Obtain Student Tickets for Conference Tournament Games,
NCAA Tournament Games, Neutral Site Games, Bowl Games, and Other UNC Postseason Competition Events
Tickets for conference tournament games, NCAA Tournament games, Neutral Site Games, Bowl Games, and other UNC Postseason Competition Events may be made available for UNC students to purchase. The availability of such Tickets for student purchase shall be determined by the Assistant Athletic Director, in consultation as necessary with the Director of Athletics and Senior Associate Athletic Director with Oversight of the Ticket Office.
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e.5. Faculty, Staff, and Retiree Tickets
A certain number of Season Tickets for Home UNC Football Games, Home UNC Men’s and Women’s Basketball Games, Home UNC Baseball Games, Home UNC Soccer Games, and Home UNC Men’s Lacrosse Games will be made available each year for purchase by UNC faculty, staff, general administration, and retirees. These Tickets will be available for purchase online through the faculty and staff account in accordance with allocations determined prior to each season by the Assistant Athletic Director and approved in writing by the Senior Associate Athletic Director with Oversight of the Ticket Office. From time to time, the Department of Athletics may also offer other special Ticket prices and promotions for UNC faculty and staff. Any allocations of Complimentary Tickets, other Complimentary Admissions, or other
Complimentary Inventory for Employees and other UNC faculty, staff, and retirees shall be approved in advance of each applicable season by the Senior Associate Athletic Director with Oversight of the Ticket Office. Once approved, written documentation of these allocations shall be filed and maintained by the Assistant Athletic Director. At the conclusion of each applicable event or season (as appropriate), the Assistant Athletic Director shall document any deviations from the initially approved allocations of such Inventory and promptly notify the Senior Associate Athletic Director with Oversight of the Ticket Office after each such occurrence. Complimentary Admissions provided to Employees and other UNC faculty, staff, and retirees for Home UNC Women’s Basketball Games, Home UNC Baseball Games, Home UNC Soccer Games, and Home UNC Men’s Lacrosse Games shall not be subject to the tracking and documentation requirements of this Policy.
f.
General Provisions Regarding Complimentary Tickets,
Admissions, and Other Inventory
The Department of Athletics is committed to allocating and distributing Complimentary Inventory in a manner consistent with ACC and NCAA rules, UNC policies, and applicable legislation. When used properly, Complimentary Inventory can serve as an outstanding public relations and recruiting resource. Misuse, however, can result in lost revenue, negative publicity, and sanctions from legislative bodies. All Employees are expected to be familiar with and fully abide by the provisions of this Policy regarding Complimentary Inventory. Any exceptions to this Policy must be approved in writing by the Director of Athletics.
Complimentary Inventory (including Tickets, Credentials, and Parking Passes provided to Employees) may not be exchanged for other consideration. This prohibits the selling, bartering, trading, or otherwise transferring of Complimentary Inventory by anyone for any form of payment, anything of value, or any benefit or other form of compensation (including, but not limited to: any trade or other form of exchange of Tickets, Complimentary Admissions, or
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Parking Passes for tickets, parking passes, admissions, or access to other athletic, cultural, or performing arts events). Employees may not enter into any personal outside endorsement, consulting, or other agreement that contains a provision or understanding regarding the exchange of event Tickets, Complimentary Admissions, Credentials, or Parking Passes. Departmental exchanges between units of the University must be approved in advance by the Director of Athletics and reported to the Compliance Office.
IN ACCORDANCE WITH SECTION b.5.ii., NO COMPLIMENTARY INVENTORY MAY BE PROVIDED BY THE TICKET OFFICE TO ANYONE (INCLUDING, BUT NOT LIMITED TO: EMPLOYEES, COACHES, SPORT PROGRAMS, UNITS WITHIN THE UNIVERSITY OR DEPARTMENT OF ATHLETICS, AND THIRD PARTY INDIVIDUALS AND ENTITIES) WITHOUT THE PRIOR APPROVAL OF THE DIRECTOR OF ATHLETICS OR SENIOR ASSOCIATE ATHLETIC DIRECTOR WITH OVERSIGHT OF THE TICKET OFFICE. Any Complimentary Tickets or Admissions besides the Prescribed Allotments for Employees set forth in this Policy must be requested by submitting a completed Complimentary Admissions Request Form to the Ticket Office (unless an exception is specifically provided pursuant to this Policy). If approved, such Complimentary Admissions must be provided through a Pass List unless the provision of Hard Tickets is specifically approved by both the Compliance Office and Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office. All Pass Lists and submitted Complimentary Admissions Request Forms shall be filed and maintained by the Assistant Athletic Director. The Assistant Athletic Director shall also document which requests for Complimentary Admission were approved and shall provide a copy of all such documentation to the Compliance Office promptly upon creation.
Similarly, the distribution of complimentary Parking Passes must be documented in accordance with Section h.2. A copy of all such documentation shall be provided in a prompt manner to both the Ticket Office and Compliance Office by the appropriate Senior Associate Athletic Director with oversight of Game Operations or other applicable Employee.
g.
Issuance and Use of Credentials
Credentials are to be issued and used for University or Educational Foundation business-related purposes. In some instances, the Director of Athletics may also approve the creation or use of Credentials to accommodate immediate family members and/or guests of Employees. The ordering, delivery, issuance, and use of all Credentials shall be tracked in accordance with the requirements of Section h.2., above. No Credential may be loaned, lent, or otherwise provided to any individual or entity without tracking such use per the requirements of Section h.2.
Credentials may not be exchanged for any form of payment or other consideration. This prohibits the selling, bartering, trading, or otherwise transferring of Credentials by anyone for
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any form of payment, anything of value, or any other benefit or form of compensation (including, but not limited to: any trade or other form of exchange of Credentials for tickets, credentials for other events, parking passes for other events, or access to other athletic, cultural, or performing arts events). Employees may not enter into any outside endorsement or consulting agreement that contains a provision or understanding regarding the exchange of Credentials. Departmental exchanges between units of the University must be approved in advance by the Director of Athletics and reported to the Compliance Office.
h.
Transfers, Tracking, and Documentation Standards for
Complimentary Inventory
h.1. Applicability
Unless an exception is otherwise provided pursuant to this Policy, these Inventory tracking procedures and documentation requirements described in this Section h shall apply to all Complimentary Inventory including, but not limited to:
i. All Credentials of any kind;
ii. All Complimentary Admissions and Tickets provided for any reason to any Employee in excess of the Prescribed Allotment for each Employee specified in Section i.6.;
iii. All complimentary Parking Passes provided for any reason to any Employee in excess of the Employee’s Prescribed Allotment or a number of Parking Passes to be used by the Employee and their immediate family;
iv. All Complimentary Admissions, Tickets and Parking Passes transferred or otherwise provided to any unit, sport program, or individual within the Educational Foundation, Department of Athletics, or other department of the University regardless of the intended use or end recipient(s) of such item(s); and v. All Complimentary Admissions, Tickets and Parking Passes provided to any third
party individual or vendor not employed by the University.
h.2. General Documentation Requirements for Complimentary Inventory
At a minimum, each transfer of possession by an Employee of any Inventory item identified in Section h.1., above, must be tracked and documented in writing in a format approved by the Compliance Office. All Employees shall participate in and assist as needed with these
documentation efforts. Documentation must, at a minimum, include the following information for each item identified in Section h.1.:
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i. Type of Inventory (Parking Pass, Credential, Ticket, or other form of Complimentary Admission);
ii. Specific location to which the item of Inventory grants access (for example, seat location of a Ticket or Complimentary Admission, parking area designated by a Parking Pass, or Credential categorization);
iii. Each individual Employee who possessed the item of Inventory at any time, beginning with the first Employee to whom the item of Inventory was transferred by the Ticket Office and including each Employee to whom the item was subsequently transferred thereafter; and
iv. Either
a. When applicable, the name of the outside individual to whom the item of Inventory was transferred from an Employee, as well as such outside individual’s organizational affiliation (if any) and reason for use of the item(s); or
b. The name of the end user of the item of Inventory.
All documentation created pursuant to Sections h.1. and h.2. of this Policy shall be submitted in a timely manner to the Compliance Office after each UNC athletic event.
In accordance with Section b.6., above, the Assistant Athletic Director should periodically attempt to identify entities external from the Department of Athletics and Educational
Foundation who may receive Inventory. These entities should then be encouraged to track and document transfers and use of Inventory in a manner similar to that described in this Section h.2.
h.3. Retention of Documentation and Unused Credentials and Parking Passes for
Individual Home UNC Athletic Events
After each Home UNC Athletic Event, all unused Credentials and Parking Passes for such event shall be submitted to the Compliance Office. These items will be filed and maintained. The Compliance Office will then work with other units of the Department of Athletics and
Educational Foundation as appropriate to create a comprehensive documentation of Credential and Parking Pass transfer and use for each respective contest.
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h.4. Reconciliation after each Home UNC Athletic Event
Upon completion of each Home UNC Athletic Event for which Tickets are issued, the Pass List and all stubs of corresponding Complimentary Admission Tickets will be retained and returned to the Assistant Athletic Director. The Assistant Athletic Director shall ensure that all such materials are organized by sport and filed appropriately. The Assistant Athletic Director shall be responsible for monitoring these materials for occurrences warranting further attention
(including, but not limited to, missing records) and shall notify the Compliance Office of any issues identified in the review of such materials within 48 hours after each Home UNC Athletic Event.
h.5. Retention of Documentation and Unused Items of Multiple Game Inventory
Documentation of Multiple Game Inventory should be created prior to the start of each applicable season and updated on a continual basis as appropriate thereafter. Then-current documentation of Multiple Game Inventory must be submitted to the Compliance Office before the first Home UNC Athletic Event of the season to which the Inventory applies. Periodic updates should be provided to the Compliance Office throughout the course of the season such that possession of these items of Multiple Game Inventory can be tracked appropriately. Documentation should be in the format described in Section h.2., above.
At the conclusion of each season, all unused items of Multiple Game Inventory shall be
submitted to the Compliance Office. The documentation of Multiple Game Inventory created in accordance with the requirements of Section h.2. should then be filed and maintained by the Ticket Office.
h.6. Complimentary Inventory Provided for Away UNC Athletic Events, Neutral
Site Games, Conference Tournament Games, NCAA Tournament Games, and Other UNC Postseason Competition Events
All Complimentary Inventory provided in advance to or by the Department of Athletics or Educational Foundation for any Away UNC Athletic Event, Neutral Site Game, conference tournament game, NCAA Tournament game, other UNC Postseason Competition Event, or other UNC athletic event must be documented and tracked in the same manner as stipulated in Section h.2. The Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office must approve in advance the initial distribution of any such Inventory. To facilitate this review, an Employee to whom the Inventory is originally sent shall prepare a proposed list of recipients of each item of such Inventory and provide such list to the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office for approval. A
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documentation of all Inventory initially provided for the applicable event as well as a list of all approved distributions must then be provided by the appropriate Employee to the Compliance Office and Assistant Athletic Director. The Assistant Athletic Director shall be responsible for filing and maintaining such documentation. (For example, an Employee to whom 50 Access Passes for a Neutral Site Game are mailed must create and submit a list of proposed recipients for each such item. The list shall then be subject to approval from the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office. A documentation of approved distributions shall then be provided by such Executive Staff Employee to the Compliance Office and Assistant Athletic Director.)
Any changes to the approved list of names, deviations from approved allocations, or extra distribution(s) of Complimentary Inventory that may occur must be preapproved by the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office. These deviations must also be promptly reported by the appropriate Employee to the Compliance Office and Assistant Athletic Director. The Assistant Athletic Director shall be responsible for filing and maintaining a record of each such occurrence.
Once approval of an initial distribution list has been provided in accordance with this Section, each such item of Inventory shall be tracked pursuant to the requirements of Section h.2. All such documentation created shall be provided by each appropriate Employee to the Compliance Office in a timely manner after each applicable event.
Complimentary Admissions provided by means of a Pass List to guests of current UNC student-athletes shall not be subject to the requirements of this Section h. Inventory provided directly to coaches at the competition site that is intended for use by coaches and/or field, bench, or other competition personnel shall also not be subject to the requirements of this Section.
h.7. Complimentary Inventory Provided by the Ticket Office Directly to a Third
Party Individual or Entity
In accordance with Section b.5.ii., above, no item(s) of Complimentary Inventory may be provided without the prior approval of the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office (unless an exception is provided pursuant to this Policy). Complimentary Tickets and Admissions should be requested by submission of the Department of Athletics Complimentary Admissions Request Form to the Ticket Office and, if approved, such Complimentary Admissions must be granted by means of a Pass List unless the provision of Hard Tickets is specifically approved by both the Compliance Office and Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office. For any Complimentary Tickets or Admissions provided by the Ticket Office directly to any entity or individual outside of the Department of Athletics or Educational Foundation, the Assistant Athletic Director shall document: the name of the Employee who requested the provision of each
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item of such Inventory (when applicable), the individual or entity to whom each item of such Inventory was provided, and the information stipulated in Section h.2.i. and Section h.2.ii., above, for each item of such provided Inventory.
i.
Complimentary Admissions at UNC Athletic Events for
Employees
i.1. General Provisions Regarding the Prescribed Allotment for Employees at
Home UNC Athletic Events
The Prescribed Allotment of Tickets and Parking Passes provided to Employees are for the personal or University business-related use of each recipient Employee and their guest(s). Upon request, Employees should be able to identify the individuals who used the Tickets or Complimentary Admissions in their Prescribed Allotment for each Home UNC Athletic Event. Similarly and in accordance with Section h.2., Employees should be able to identify any individual or entity to whom they transferred a Parking Pass or Credential.
i.2. Other Prohibited Transfers
Employees may not leave any Parking Pass, Hard Ticket, any other item of Inventory, or any means of granting Complimentary Admission at will-call or provide any item of Inventory or form of Complimentary Admission directly or indirectly to:
i. prospective student-athletes (or their parents, relatives, or friends); ii. currently enrolled student-athletes (or their parents, relatives, or friends); iii. high school, two-year college, AAU, or club coaches; or
iv. any sports agent, advisor, runner, other professional representative, or any person affiliated with the business of any of the aforementioned individuals.
It is not permissible for a coach, team manager, graduate assistant, Employee, or volunteer to provide to any student-athlete a Hard Ticket to a contest, even if the student-athlete would be using less than four (4) Complimentary Admissions to such contest.
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i.3. Donations to Charitable Organizations
Notwithstanding Sections f, i.1., and i.2., above, Parking Passes and/or Tickets provided to an Employee as part of the Employee’s Prescribed Allotment may be donated to a charitable organization to be used for fundraising purposes (i.e., auction, raffle, etc.), provided that any donation of any such Ticket or Parking Pass receives the prior review and approval of the Compliance Office.
i.4. Violations
If any Employee provides any Hard Ticket, Parking Pass, other item of Inventory, or any form of Complimentary Admission to any of the persons identified in Section i.2.i.-iv., above, such action will constitute a violation of this Policy. In such cases, the Compliance Office (in
conjunction with other parties as necessary) will review the facts to determine if such action also constitutes a violation of NCAA rules. Any such violation shall subject the offending
individual(s) to corrective measures in accordance with Section s, below.
i.5. Process for Employees to Request Complimentary Tickets
i.5.i. Season Tickets and Parking Passes
The Prescribed Allotment of Season Tickets for Employees must be requested on the appropriate form, which shall be made available before each applicable season by the Assistant Athletic Director. Only the specific number of Complimentary Inventory items in each Employee’s Prescribed Allotment shall be provided to any particular Employee. Employees in good standing but terminating their employment with the Department of Athletics or Educational Foundation prior to the end of a season may be permitted to keep their Complimentary Inventory for that season. The Assistant Athletic Director shall create, file, and maintain a written accounting of all Complimentary Tickets provided as part of Prescribed Allotments and shall provide a copy of such documentation to the Compliance Office before the beginning of each applicable season.
i.5.ii. Single Game Tickets
Single game Complimentary Tickets and other Complimentary Admissions must be requested from the Ticket Office by submitting a completed Department of Athletics Complimentary Admissions Request Form. In accordance with Section b.5.ii., above, all requests for
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Associate Athletic Director with Oversight of the Ticket Office (unless an exception is provided pursuant to this Policy). The Ticket Office shall not issue any items of Complimentary Inventory without this authorization. This Section is not intended to apply to Inventory to be used for guests of current student-athletes or for recruiting purposes, as such items are governed by later provisions of this Policy.
i.6. Prescribed Allotment for Non-Postseason UNC Home Athletic Events
The Prescribed Allotments of Inventory for different Employees are set forth below. Should an individual’s employment contract with the Department of Athletics or Educational Foundation contradict the Prescribed Allotment set forth below, the terms of the employment contract shall govern. Any Complimentary Inventory to be provided to any Employee or sport program in excess of the Prescribed Allotments below must be approved in advance by the Director of Athletics or Senior Associate Athletic Director with Oversight of the Ticket Office.
i.6.i. Prescribed Allotment of Complimentary Season Tickets and Parking Passes
for Employees for Home UNC Football Games
The following shall be the maximum Prescribed Allotment of Season Tickets and Parking Passes for Employees for Home UNC Football Games:
Head Football Coach: 12 Season Tickets and 4 Parking Passes Assistant Football Coaches: 6 Season Tickets and 2 Parking Passes per
Assistant Football Coach Associate Athletic Director
for Football: 6 Season Tickets and 2 Parking Passes Director of Football Operations: 6 Season Tickets and 2 Parking Passes Head Football Strength and
Conditioning Coach: 6 Season Tickets and 2 Parking Passes Football Graduate Assistant
Coaches: 4 Tickets and 1 Parking Pass for each Home UNC Football Game per Graduate Assistant Coach
