Making Clouds a Reality...
Providers and enterprise customers
working together...
Cloud Telecoms Conference
Santa Clara, CA
Membership by Sector
4% 2% 1% 6% 2% 0% 1% 0% 4% 7% 15% 13% 27% 11% 8%Academic/Universities Cable/MSO Cloud Service Provider
Consulting Defense Financial Service Provider
Government Media/Entertainment Network Equipment Supplier
Network Operator Other Service Provider
• 760+ Members in 190 countries
• 230+ Operators and/ or Service Providers
• 100% of the top 10 global
operators are TM Forum members
• 90% of the top 20 global operators
are TM Forum members
• 52% of the top 100 global • Very active in government &
Membership by Geography
6% 11% 3% 10% 4% 29% 5% 32% Africa Asia/Pacific Australia/Oceania Eastern Europe Middle East North AmericaSouth America Western Europe/Scandinavia
• 60% of membership
from Western Europe & North America
• Rapidly growing
membership in Asia, Middle East & Africa
• Global coverage with regional development programs
Integration Framework Applications Framework
Market Strategy & Plan Market Segment
Marketing Campaign Competitor
Contact/Lead/Prospect
Sales Statistic Sales Channel Product
Product Specification Product Offering
Strategic Product Portfolio Plan Product Performance Product Usage Customer Customer Interaction Customer Order Customer Statistic Customer Problem Customer SLA
Applied Customer Billing Rate
Customer Bill Customer Bill Inquiry Service Service Specification Service Applications Service Configuration Service Performance Service Usage
Service Strategy & Plan
Service Trouble Service Test Resource Resource Specification Resource Topology Resource Configuration Resource Performance Resource Usage
Resource Strategy & Plan
Resource Trouble Resource Test Supplier/Partner S/P Plan S/P Interaction S/P Product S/P Order S/P SLA
S/P Problem S/P Bill Inquiry S/P Statistic S/P Payment S/P Performance S/P Bill Revenue Assurance Party Location Business Interaction Policy Agreement Usage Root Base Types Project Time Performance Information Framework Frameworx Technology Information Applications Business models and processes People Enterprise Effectiveness
Management Knowledge & ResearchManagement Enterprise Risk
Management Strategic & Enterprise
Planning
Financial & Asset
Management Stakeholder & ExternalRelations Management Human ResourcesManagement
Strategy, Infrastructure & Product Operations
Fulfilment Assurance Billing Product
Infrastructure Readiness Strategy
Customer Relationship Management Service Management & Operations Marketing & Offer Management
Service Development & Management Resource Development & Management
Supplier/Partner Relationship Management Supply Chain Development & Management
Resource Management & Operations
Enterprise Effectiveness
Management Knowledge & ResearchManagement Enterprise Risk
Management Strategic & Enterprise
Planning
Financial & Asset
Management Stakeholder & ExternalRelations Management Human ResourcesManagement
Strategy, Infrastructure & Product Operations
Fulfilment Assurance Billing Product
Infrastructure Readiness Strategy
Customer Relationship Management Service Management & Operations Marketing & Offer Management
Service Development & Management Resource Development & Management
Supplier/Partner Relationship Management Supply Chain Development & Management
Resource Management & Operations
Business Processes Framework
Platform – Boundary aggregation of common applications, systems, functions, governance
Application A
•Task A •Task B Move On •Task C Move On •Task D •Task E Move OnPlatform – Boundary aggregation of common applications, systems, functions , governance
Application B
•Task A •Task B Move On •Task C Move On •Task D •Task E Move OnBusiness Services Interface
Business Services Interface Standards
Based Data Exchange
Introducing Frameworx
Focusing on SP Operational Efficiency
Cloud Services Initiative Projects
Cloud Taxonomy
Already have a cross-industry (760+) agreed taxonomy forbusiness processes, data models, applications and integration.
Taking what has been produced in Frameworx and otherorganizations (e.g. NIST) and identifying what needs to be done to align taxonomies.
Going beyond high level definition to provide the taxonomy needed for procurement, SLA management and benchmarking.
Cloud Business Models
Identify how CSPs add value based on market requirements.
Build the business case where CSPs have competitive advantage.
Business processes around real-time order handling across an extended value chain.Cloud Services Initiative Projects
Cloud Billing
Frameworx supports billing with regard to business processes, data models, applications and interfaces.
Exploring Business Models and monetization of Cloud Services.o Cloud Services Provider, Retailer, Wholesaler and Billing Services Provider.
o Charging and Pricing models; what to charge for, and how to price?
o Competition, Single Bill, BoBo, Revenue Leakage, Payments, Settlements...
Cloud SLA Management
Objective to expand the GB917 Service Level AgreementManagement Handbook by ensuring Cloud use cases are covered.
Use cases being examined to create the Cloud Application note for review with the SLA Handbook.
Closing the loop between business intelligence, data analytics and benchmarking.Cloud Services Initiative Projects
Cloud Security and Privacy
Enhance the Information Framework (SID) to include acontribution from the U.S. National Security Agency (NSA) based on NIST’s SCAP (Security Content Automation Protocol).
Extend resource domain to include information and relationships between assets, events, threats, vulnerabilities and incidents.
Interoperability between service providers and between
service platforms
Integration Framework provides the interfaces between component Frameworks and 3rd parties in the value chain.o Interfaces share common administration for specifications, reference implementations and other artifacts.
Interface library – working towards a standard API.o MTOSI, MTNM, OSS/J, IPDR and Identity Management.
Project
Participants
Delivery & Management of Distributed Inter-Cloud Services Catalyst
A service delivery lifecycle for deployment of multi-domain, inter-cloud services via TM Forum frameworks and standards.
BT, Cisco, Progress, Comptel, Amdocs.
Cloud Service Broker Catalyst
The goal was to provide a trusted cloud management platform to simplify the complex delivery of cloud services. Delivered just-in-time services by federating multiple cloud service provider resources.
BT, Progress, Comptel, Square Hoop, Open NMS, InfoNova.
Cloud Service Model Catalyst
Enabled telecom providers to participate in the cloud services supply chain via standard on-boarding model and interfaces.
Qwest, BT, Network Cadence, Comptel, Intelliden.
IPsphere: Bringing Quality to Cloud
How to leverage provisioning flexibility to create NaaS to
demonstrates the management of a federation of clouds to support cloud-based Hi-Definition video conferencing.
Telus, DT, Telenor, Telstra, Juniper, RedZinc, Square Hoop.
Industry Standards Groups Cloud Service Providers Cloud Technology Suppliers Enterprise Customers (ECLC) Enterprise Customers
Defining enterprise IT needs for realizing greater efficiency and clarity in purchasing cloud services
Cloud Service Providers
Identifying top supplier and integration priorities in product development and operational
management
Cloud Technology Suppliers
Advancing functionality and removing cost out of today’s business and software solutions
Industry Standards Groups
Working with other key industry bodies on the development and adoption of cloud
technologies & standards
ECLC Memberships
Attracting both public and private sector members including DB, CBA, Boeing, DoD DISA, Motorola, ING, McCann Worldgroup, Northrop-Grumman, Dassault Systemes, SWIFT, Curtin University, State Street Financial Group.
Ongoing discussions with Credit-Suisse, Thomson Reuters, Citibank, Amex, Ogilvy, Johnson & Johnson, GlaxoSmithKline, Pfizer & Wyeth, Merck, GM, DaimlerBenz, Rolls-Royce, Chrysler , BMW, Toyota, Proctor and Gamble, Phillip Morris, Diageo, Intel, Novartis, Shell, Exxon Mobil, Chevron and more…
ECLC Work Projects
Enterprise-Grade External Compute IaaS (VPC).
Proposes common terminology to help reduce semantic arguments.
Explores requirements for an External Private Cloud in Commercial, Technical and Operational categories.
Contains background information on the cloud business case and use-cases from the enterprise consumer perspective.
Mapping the business and technical requirements against Frameworx. Enterprise-Database as a Service (DBaaS).
Stateless Enterprise Cloud (File System as a Service). Unified Virtual Desktop (Desktop-as-a-Service).