Jörgen CHristmansson
Head of Product Management Command and Control
Integrating Call taking and Dispatch
in a Virtual Control Room
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What does it take to
Provide
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What does it take to
Provide
high-quality
Emergency Services
?
Fast arrival at the scene with the right resources!
›
Swift call
pick-up
24/7
›
Fast
localization
of incident
›
Valid
classification
of incident
›
Rapid
dispatch
of appropriate resources
›
Accurate incident
information
to resources
›
Seamless voice and data
communication
between
different agencies
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One saved
minute
is worth
1 300
€
Scenario
#Op 96 to 01
EUR/min
Fire in building
69715
3 043
Fire not in building
90944
110
Traffic accident
52624
1 903
Discharge of haz. subst.
13581
86
Water damage
11833
24
Storm damage
7307
6
Drowning/Near drowning
3274
5 915
Animal rescue
5753
18
Landslide/Avalance
467
314
Other rescues
18702
581
Average
1 301
Ref: “Cost-benefit analysis and life saving-operations”, 2004 Jaldell,
Henrik, University of Karlstad. Based on data from the Swedish Rescue
Services statistical unit.
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Agenda
CoordCom Flash demo
The mission wheel
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Mission
,
Organization
,
Process
,
Employees
and
tools
Process
Tools
Organization
Mission
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Mission
,
Organization
,
Process
,
Employees
and
tools
Process
Tools
Organization
Mission
Employees
High-quality
Emergency
Services
Multi-site and
multi-agency
Integrated Call-taking
and Dispatch
CC supporting organization
and process setup
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5
minimum 20 pt
Integrating Call taking and Dispatch in a
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5
minimum 20 pt
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Text and bullet level 1
minimum 24 pt
5
minimum 20 pt
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Text and bullet level 1
minimum 24 pt
5
minimum 20 pt
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virtual control room for
multi-site
and
multi-agency
operations
›
Swift call pick-up 24/7 via
automatic call distribution
›
Voice, media and data
available countrywide in
real time
›
Configurable data sharing
between agencies
›
Concurrent interview and
resource dispatch with free
geographical seating
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minimum 32 pt
(32 pt makes 2 rows)
Text and bullet level 1
minimum 24 pt
5
minimum 20 pt
Valencia 112 using
multi-site
and
100+ agency
operations
›
Swift call pick-up 24/7 via
automatic call distribution
›
Voice, media and data
available region wide in real
time
›
Configurable data sharing
between 100+ agencies
›
Concurrent interview and
resource dispatch
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minimum 32 pt
(32 pt makes 2 rows)
Text and bullet level 1
minimum 24 pt
5
minimum 20 pt
Valencia 112 using
multi-site
and
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Coordcom
Cut response
time and
saves
lives
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Contact
JÖRGEN CHRISTMANSSON
HEAD OF PRODUCT MGMT. COMMAND AND CONTROL
Ericsson AB
National Security & Public Safety
Phone +46 10 712 0052
Mobile +46 70 987 0052
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