Business Process Outsourcing based on IRISXtract TM for Documents

Business

Process

Outsourcing

based

on

I.R.I.S.

technologies and assets

Content

enhancement

Readiris

XContext

XClassify

IRIS

iHQC

_Formatting

PARTNERS

&

SOLUTIONS

IRISConnect

IRISPowerscan

XMailfetcher

XFileShare

IRISXtract

TM

–

IRISXtract

TM

– Modular Architecture

Keying and indexing environment Keying and indexing environment VERIFY VERIFY Keying and indexing environment VERIFY Document processing engine Document processing engine ANALYZE ANALYZE Document processing engine ANALYZE Document processing engine Document processing engine ANALYZE ANALYZE Document processing engine ANALYZE Interface  incoming data stream Interface  incoming data stream IMPORT IMPORT Interface  incoming data stream IMPORT

IRISXtract

TM

– System

Scalability

Interface  incoming data stream Interface  incoming data stream IMPORT IMPORT Interface  incoming data stream IMPORT WOM SERVER Document processing engine Document processing engine ANALYZE ANALYZE Document processing engine ANALYZE Keying and indexing environment Keying and indexing environment VERIFY VERIFY Keying and indexing environment VERIFY Interface  outgoing data stream Interface  outgoing data stream EXPORT EXPORT Interface  outgoing data stream EXPORT System  and data administr. System  and data administr. MANAGER MANAGER System  and data administr. MANAGER Solution and application configuration Solution and application configuration DESIGNER DESIGNER Solution and application configuration DESIGNER

Perfectly aligned architecture to process

Keying and indexing environment Keying and indexing environment AUDITOR AUDITOR Keying and indexing environment AUDITOR Keying and indexing environment Keying and indexing environment TRAINER TRAINER Keying and indexing environment TRAINER Keying and indexing environment Keying and indexing environment SUPERVISOR SUPERVISOR Keying and indexing environment SUPERVISOR

IRISXtract

TM

– Capturing Workflows

Interface  incoming data stream Interface  incoming data stream IMPORT IMPORT Interface  incoming data stream IMPORT WOM SERVER Document processing engine Document processing engine ANALYZE ANALYZE Document processing engine ANALYZE Keying and indexing environment Keying and indexing environment VERIFY VERIFY Keying and indexing environment VERIFY Interface  outgoing data stream Interface  outgoing data stream EXPORT EXPORT Interface  outgoing data stream EXPORT System  and data administr. System  and data administr. MANAGER MANAGER System  and data administr. MANAGER Solution and application configuration Solution and application configuration DESIGNER DESIGNER Solution and application configuration DESIGNER

Flexible

adaption to many different

organizational

Interface  incoming data stream Interface  incoming data stream IMPORT IMPORT Interface  incoming data stream IMPORT Document processing engine Document processing engine ANALYZE ANALYZE Document processing engine ANALYZE Keying and indexing environment Keying and indexing environment VERIFY VERIFY Keying and indexing environment VERIFY Interface  outgoing data stream Interface  outgoing data stream EXPORT EXPORT Interface  outgoing data stream EXPORT

IRISXtract

TM

– Multiple

applications

and

multiple

clients

Interface  incoming data stream Interface  incoming data stream IMPORT IMPORT Interface  incoming data stream IMPORT Document processing engine Document processing engine ANALYZE ANALYZE Document processing engine ANALYZE Keying and indexing environment Keying and indexing environment VERIFY VERIFY Keying and indexing environment VERIFY Interface  outgoing data stream Interface  outgoing data stream EXPORT EXPORT Interface  outgoing data stream EXPORT Interface  incoming data stream Interface  incoming data stream IMPORT IMPORT Interface  incoming data stream IMPORT WOM SERVER Document processing engine Document processing engine ANALYZE ANALYZE Document processing engine ANALYZE Keying and indexing environment Keying and indexing environment VERIFY VERIFY Keying and indexing environment VERIFY Interface  outgoing data stream Interface  outgoing data stream EXPORT EXPORT Interface  outgoing data stream EXPORT System  and data administr. System  and data administr. MANAGER MANAGER System  and data administr. MANAGER Solution and application configuration Solution and application configuration DESIGNER DESIGNER Solution and application configuration DESIGNER

„The“

BPO/SSC

function:

Several many fully independent applications/clients

IRISXtract

TM

– Virtualized Operation

Virtualized operation environment

Solution and application configuration Solution and application configuration DESIGNER DESIGNER Solution and application configuration DESIGNER System  and data administr. System  and data administr. MANAGER MANAGER System  and data administr.

MANAGER DESIGNERDESIGNERDESIGNER

Tunneling

of the „SLA

barrier“

allows an

easy

and flexible

configuration management.

Host

Owner

IRISXtract

TM

–

Business

Intelligence

Support

Interface  incoming data stream Interface  incoming data stream IMPORT IMPORT Interface  incoming data stream IMPORT WOM SERVER Document processing engine Document processing engine ANALYZE ANALYZE Document processing engine ANALYZE Keying and indexing environment Keying and indexing environment VERIFY VERIFY Keying and indexing environment VERIFY Interface  outgoing data stream Interface  outgoing data stream EXPORT EXPORT Interface  outgoing data stream EXPORT System  and data administr. System  and data administr. MANAGER MANAGER System  and data administr. MANAGER Solution and application configuration Solution and application configuration DESIGNER DESIGNER Solution and application configuration DESIGNER

Production

Database:

Almost

all

imaginable

document

‐

,

system

‐

and

organizational

states

can

be

observed

IRISXtract

TM

– BI

Support

Example:

accounting of

services

Number of documents

Document splitting?

Mean document size?

Number of pages

Handling

of attachments?

Handling

of patch code sheets?

Number of captured fields

Mean field size?

Fields‘s complexity?

Character insertions?

Character deletions?

Number of captured chars

Expenditure of time

Which (sub

‐

)

processes involved?

Which skills/operators involved?

General

calculation base?

IRISXtract

TM

–

Business

Intelligence

Support

Production database supports

several different

reporting tools.

For

example:

•

Third

‐

party

analysis tools like

Business

Objects,

Crystal

Reports,

…

•

Microsoft

Reporting

Services

•

Proprietary project specific business

IRISXtract

TM

–

Incoming document

stream

Converting paperbased documents IRISPOWERSCAN Converting digital  documents XFILESHARE Converting emails and attachments XMAILFETCHER

@

IRISXtract

TM

–

Outgoing document

stream

Document processing engine Document processing engine ANALYZE ANALYZE Document processing engine ANALYZE Keying and indexing environment Keying and indexing environment VERIFY VERIFY Keying and indexing environment VERIFY Interface  outgoing data stream Interface  outgoing data stream EXPORT EXPORT Interface  outgoing data stream EXPORT System  and data administr. System  and data administr. MANAGER MANAGER System  and data administr. MANAGER Solution and application configuration Solution and application configuration DESIGNER DESIGNER Solution and application configuration DESIGNER WOM SERVER Standard  document conversion PDF/A EX Conversion and connection IRISConnect

IRIS

Next

TM

Partneroriented licence

management

ƒ

IRISXtract

_{– standard license:}

Operational

capacity measured in

throughput <pages/year>,

capacity

‐

upgrades

and functional upgrades possible

ƒ

IRISXtract

_{– container license:}

Operational

capacity measured in

volume <pages>

ƒ

License combination:

Perfect alignment to partner‘s order situation

1

2

3

4

Years

Pa

ge

s/

ye

ar

C

S

C

C

C

C

S

IRISXtract

TM

– Assignment within the

multi

‐

application

/

multi

‐

client

modell

Container license Four

Container license Three

Standard license Two

Container license One

Standard license One

…

Client 1

Client 2

…

Client n

Different

clients/applications representing different

functionalities/SLAs

can be assigned

Prepaired for our partner‘s SLAs

•

Highly

optimized

extraction

rule

sets

covering

different

SLAs.

•

Integrated

business

logic

in

line

with

the

corresponding

business

process.

•

Fully

encapsulation

of

technically

complex

configuration

aspects.

•

Rule

sets

and

business

logic

have

been

successfully

confirmed

in

great

many

previous

implementations.

•

Can

be

modified/extended

due

to

customers’

specific

requirements.

IRISXtract

_for

_Documents

Solution

Packages

Pre

‐

defined

solution

configuration

driven

by

IRISXtract

TM

–

Solution

Package

Accounts

Payable

Highlights:

•

Almost fully language independent

•

Processes invoices with line items

•

58

optional

single data fields and 16

optional

line item

fields

•

Utilizes creditor data,

sales tax,

order data

and VAT

data.

•

Over

45

complex constrains form

the business logic.

•

Can

be,

but

typically must

not

be,

modified or extended due

to

new requirements.

IRISXtract

TM

–

IRISXtract

TM

– BPO

Partnernetwork

LE GROUPE TACT

Partner

Certification

Conditions Certified Partner

Bronce Silver Gold Platin

Discount on I.R.I.S. Licenses + ++ +++ ++++

Discount on manday + ++ +++ ++++

Service Level 2nd 2nd 2nd 2nd

Service Fee I.R.I.S. License ++ ++ ++ +

Training vouchers (voucher/year) ‐‐‐ 2 4 4

Committed common events ‐‐‐ ‐‐‐ 1 2

# of certified employees & training level 1/admin. 2/conf. 2/dev. 4/dev.

Development plan ‐‐‐ yes yes yes

Technical

Partner

Certification

Administration

Installation

Accounts

Payable

and

related business

processes

Forms

processing

document classification

and automated indexing

Customizing

and scripting

workshop

Customizing

and scripting

workshop

BASIC

Administration

PROFESSIONAL

Configuration

ADVANCED

Customizing

Business

Process

Certification

Business

Process

Certification

Digital

Mailroom

Certification

Digital

Mailroom

Certification

Present through partnership

•

Ongoing

optimization

of

your

core

business

processes

–

Regular

feedback

circles

regarding

product

and

services

–

Active

capacity

analysis,

aptitude

tests,

benchmarks

–

Implementation

of

Key

Performance

Indicators

–

General

Business

Intelligence

based

on

the

Production

Database

•

Encouraging

your

business

success

–

Providing

demos

&

acquisitions

whenever

applicable

–

Linking

competencies

in

our

partner

network

–

Making

the

IRIS

World

available

for

your

business

The

product,

the partners

and the I.R.I.S.

team behind it

Frank

Tiedt,

CSO

I.R.I.S.

AG

2012:

We

continue

to

provide

to

our

partners

…

Distinguishable

benefits

•

Case management

experiences

•

Excellent reference

base

•

Flexibility made for

partners

Usability in

sales and technology

•

Demonstration kit

•

Sales Xtract

•

Worldwide support

for sales and

technical activities

Excellent

technologies

IRIS iHQCTM _Formatting

PARTNERS & SOLUTIONS IRISConnectTM IRISPowerscanTM XMailfetcherTM XFileShareTM

IRISXtract

TM

fully integrated – a

vision

IRISXtract

for Documents

CRM

Management Sales / Customer Care

Portal (Customer)

Customers

Customers

Very short summary

•

I.R.I.S.

offers

highly

competitive

technology

and

products

with

more

than

20

years

of

experience.

•

I.R.I.S.

offers

a

matured

BPO

partner

concept

with

international

focus.

•

I.R.I.S.

has

visions.

There

you

are.

Thank

you

very

much

for

your

attention.

Enjoy

your

visit!