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Newsletter: 278/2013 Date: 20 September 2013 Distribution: All reps SCHN Contact: Your organiser

Sydney Children’s Health Network:

Proposed eMR and IT Services

Restructure

Correspondence regarding the proposed restructure is attached for your

consideration.

The best way to constructively deal with these kinds of proposals is by taking

into account the concerns of the group, agreeing on a way forward and then

meeting with management to present that united position.

Your organiser, Lee Papas or Graham Conroy is available to facilitate such a

meeting and I would encourage you to deal with the information provided in

this way. Please forward all concerns via email to

lee.papas@hsu.asn.au

, or

graham.conroy@hsu.asn.au

, by 4 October 2013.

Yours sincerely,

Gerard Hayes

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Sydney Children’s Hospitals Network

eMR Unit

Proposed Roles

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Table of Contents

Introduction ... 3

Case for Proposed eMR Unit... 3

Impact to eMR Unit ... 4

Proposed Roles (FTE) ... 6

Position Descriptions ... 6

Proposed Method of Filling Positions in the New Structure ... 6

Timetable for Implementation ... 6

Availability of Counselling and Employee Assistance Program ... 7

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Introduction

The Sydney Children’s Hospital Network was formed during 2011 bringing together The Children’s Hospital at Westmead and Sydney Children’s Hospital at Randwick. The Network was established as a result of the Garling Review and harnesses the expertise of the two Sydney children’s hospitals within one Network with the aim of improving clinical care, research opportunities, education and staff training and to advocate for a healthy future for all children.

Case for Proposed eMR Unit

With the bringing together of the children’s Hospital at Westmead (CHW) and Sydney Children’s Hospital Randwick (SCH), and the introduction of eMR Oncology and eMM projects, the existing structure needed to be expanded and formalised. This expansion (increased staffing levels and the increased workload of the department as a whole) and formalisation process will allow the eMR Unit to effectively and efficiently manage the clinical information systems required to support the newly formed Sydney Children’s Hospitals Network (SCHN), eMR Oncology and eMM.

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4 | P a g e

Impact to eMR Unit

Please refer to the organisational chart below. New positions are bordered in bold red.

eMR Unit Manager SCHN

eMR Application Group

Registration Group

eMR Training & Support

eMR System

Group

eMR System Group Manager (1.0 FTE) eMR Application Group Manager (1.0 FTE) eMR Application Manager – Patient and Record Management (VV) eMR Application Manager – Scheduling (DM)

eMR Training and Support Officer (1.0 FTE) Senior System Manager (MB) System Administrator (RB) System Manager (KT) eMR CCL Programmer (BP) eMR Application Manager – PathNet (AK) eMR Integration Manager (MN) eMR CCL Programmer (LV) eMR Application Manager – Patient Management (1.0 FTE) eMR Application Manager – PathNet [12 month contract]

eMR Training and Support Officer (1.0 FTE) eMR CCL Programmer (MG) New permanent eMR Unit Positions

eMR Application Manager – PowerChart (AB) eMR Application Manager – PathNet (JK) eMR Application Manager – Scheduling (DM) eMR Senior Clinical Systems Analyst (MA) eMR Application Manager – PowerChart (TF) eMR Senior Clinical Systems Analyst (GB) eMR Application Manager – Clinical Documentation (MR) eMR Application Manager – Clinical Documentation (1.0FTE) STAFF INCREASE

It is proposed that the eMR Unit will increase by 6 permanent staff. This will include the following:

1. a new tier with 2 managers

a. eMR Application Group Manager – HSM 4 (1 FTE) and b. eMR System Group Manager – HSM 4 (1 FTE)

2. eMR Application Manager – Patient Management – HSM 3 (1 FTE) 3. eMR Application Manager – Clinical Documentation – HSM 3 (1 FTE) 4. eMR Training and Support Officer – HSM 2 (2 FTE)

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5 | P a g e STAFF CHANGE

It is proposed that that within the eMR Unit, the current eMR Application Specialist – Scheduling position (HSM 2), which is currently filled by Diana Markovski, will be replaced with a new position, eMR Application Manager – Scheduling – HSM 3.

Diana handed in her resignation on Monday 23rd August and her last day will be 19th September. Consequently no staff will be effected by the change.

Reason for Change

With the introduction of Scheduling Application, the position was initially graded as HSM2 due to limited management requirements for the role. Given that the Scheduling Application has now been live with for 9 years, the need to maintain additional responsibilities across Scheduling and Patient Management, in addition to the new SCHN Randwick considerations, it was preferable to replace the HSM 2 application specialist position with a HSM 3 application Manager rather than create an additional FTE to the Unit. This new position forms part of the Registration Group in the eMR Unit Organisational Chart above which provides overall support across 3 registration applications (Scheduling, Patient Management and Profile).

Registration Group eMR Application Manager – Patient and Record Management (VV) eMR Application Manager – Scheduling (DM) eMR Application Manager – Patient Management (1.0 FTE) eMR Application Manager – Scheduling (DM)

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6 | P a g e

Proposed Roles (FTE)

Position Classification FTE Location

eMR Application Group Manager HSM Level 4, 1st Quartile 1 Westmead eMR System Group Manager HSM Level 4, 1st Quartile 1 Westmead eMR Application Manager –

Patient Management

HSM Level 3, 4th Quartile 1 Westmead

eMR Application Manager – Scheduling

HSM Level 3, 4th Quartile 1 Westmead

eMR Application Manager – Clinical Documentation

HSM Level 3, 4th Quartile 1 Westmead

eMR Training and Support Officer HSM Level 2, Midpoint 1 Westmead

Position Descriptions

Refer appendix A

Proposed Method of Filling Positions in the New Structure

All proposed positions will be advertised externally for 2 weeks.

Timetable for Implementation

Developing the Proposal, Consultation with Unions, Consultation with Staff, Final Approval, Recruitment Process, Redeployment, including, duration and start/end dates

Phase Completion Date

Union informed and consultation 25 September 2013

Consultation with staff and declare staff affected 25 September 2013 Assessment of staff and Union comments 27 September 2013 Filling positions in the new structure 18 October 2013 Declaring unplaced & affected staff 25 October 2013

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Availability of Counselling and Employee Assistance Program

The following counselling and vocational assessment services are available to staff:

EAP is Employee Assistance Program, a free strictly confidential and professional counselling service provided by the Sydney Children’s Hospital Network to all staff. Staff can access by contact details:

Employee Assistance Program ph: (1800 818728) Converge International Free call 1800 337 068

SESLHD, Employee Assistance Program, ph: (02) 9382 6616 (Randwick staff only)

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8 | P a g e

Appendix A – Position Descriptions

eMR System Group Manager POSITION DESCRIPTION

Recruitment Type General Recruitment Position Title : eMR System Group Manager Cost Centre: eMR 680915

Organisation unit: The Sydney Children's Hospitals Network Location: Westmead

Facility: The Children's Hospital at Westmead

Award Classification: Health Managers (State) Award-Health Mgr Lvl 4 Registration/ Licence Requirements: Not Applicable

Vaccination Category: B

Employment Screening Check/ National Criminal Record Check: yes Working With Children Background Check: No

Working With Aged Care Check: No

Responsible To: eMR Unit Manager (SCHN) at CHW Responsible For:

Manage efficient operational support, maintenance and ongoing development of the technical components of the eMR, as supported by the eMR Unit. Examples of these components are system integration,

interfacing, administration and programming.

Manage the core components that are common to the various applications. Manage the team of eMR system administrators and programmers.

Lead the team to realise enhanced eMR functionality to ensure long term usability across the network. Purpose Of Position:

The eMR Unit (previously named Clinical Application Support Unit – CASU) exists within the Clinical Integration Directorate of CHW and provides expert knowledge and support to users of clinical applications including

PowerChart, Clinical Documentation, Patient Management, Scheduling, PathNet, Discharge Summary and Health-e-Care.

With the introduction of the SCHN MEMORY Project – My Electronic Medical Online Record, the eMR Unit is

broadening its role to include the SCHN. The eMR Unit will be working as part of the MEMORY Project throughout its duration, which includes the current PathNet Millennium Project followed by Electronic Medication Management (eMM), Oncology Electronic Medical Record Pilot (eMRP) and integration of the network systems into one

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9 | P a g e continuing to provide ongoing support, maintenance and development across application management, system management, programming, reporting and business analysis of the eMR.

The eMR System Group Manager will be one of two Group Managers within the eMR Unit. The primary

responsibility will be leading a team of eMR system administrators and programmers to progressively implement Cerner Millennium eMR system requirements at CHW, whilst ensuring longer term usability across the network. The position will be involved in initiatives that align the clinical and Information Management and Technology (IM&T) strategies of The Sydney Children’s Hospital Network and NSW Health. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating systems of The Sydney Children’s Hospitals Network and in-line with NSW Health’s Code of Conduct.

Key Accountabilities:

Provide management and leadership in the planning and delivery of the eMR System Group initiatives in accordance with standards, policies and the SCHN IM&T Strategy.

Directly manage, direct and lead all staff and activities within the eMR System Group to deliver a high quality service consistent with the specific needs of the clinical application users and the SCHN IM&T Strategy. Manage the eMR System Group through Cerner version or Application upgrade tasks including functional and business unit testing.

Manage security, printer configuration and other core components of the Millennium system.

Evaluate and monitor the performance of the reporting staff against pre-determined performance standards Ensure that reporting staff are appropriately skilled to perform the tasks required of them, and recommend appropriate training and development

Monitor the utilisation of staff resources to ensure that the highest level of productivity is achieved Provide professional advice and direction to all staff within the eMR System Group

Develop, implement and maintain eMR System Group work plans to deliver the tasks within agreed timeframes, resources and designated budget (if applicable).

Assist the eMR Unit (SCHN) Manager in developing budget and annual business plans

Assist the eMR Application Group Manager in ensuring that the training and support needs of users are met. Seek advice when a policy requires review or development to support application changes

Establish procedures for evaluating and maintaining the quality of hospital clinical information.

Take a proactive approach to continuous quality improvement in the areas of eMR system management requirements.

Ensure changes to the system follow agreed conventions.

Coordinate the planning, implementation, documentation and ongoing support of all eMR system management requirements to enhance the eMR.

Manage the interaction with the external stakeholders and coordinate the demand on eMR System Group resources.

Manage and provide direction to staff on all aspects of change control for CHW, SCHN and NSW Health State Standard Build that are relevant to the eMR System Group.

Maintain professional contacts with other organisations, research bodies and equipment manufacturers and vendors, concerning computer hardware and software. Keep informed of new developments to ensure that the Network information systems and services are continually being improved.

Explore, evaluate and make recommendations about future clinical IM & T solutions relevant to the eMR System Group.

Investigate issues and document potential solutions for presentation to relevant Hospital/Network committees and working groups

Provide advice to the eMR Unit (SCHN) Manager on potential, new and revised systems and integration issues.

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10 | P a g e Participate in governance committees for CHW and SCH where required

Address, prioritise and manage competing demands on the eMR System Group Work in close liaison with the eMR Application Group Manager.

Liaise with relevant stakeholders as required.

RISK MANAGEMENT

1. All employees at all levels have a role to play in managing risk. The SCHN encourages and supports the active involvement of staff in the risk management process. Employees are expected to proactively contribute to the identification, reporting and minimisation of risks.

2. Department Heads and Supervisors must:

Accept accountability for identifying, minimising and managing organisational risks by applying risk management principles outlined in the Risk Management Policy.

Develop a risk conscious work-place by educating and supporting staff in proactively identifying, reporting and mitigating risks.

Ensure that plans are developed to identify, assess and treat risks.

Contribute to the development, maintenance and monitoring of the SCHN Risk Register. Organisational change initiative development and implementation.

Ensuring the solution is safe to implement

Measuring post implementation change and benefits achieved.

Manage and plan for sustainable solutions, addressing redundancy and remediation processes

Challenges/Problem Solving : Refer to above Communication : Refer to above

Decision Making : Refer to above Selection Criteria

1. Tertiary qualifications in health management or information technology management or equivalent experience in a complex health facility.

2. Extensive proven experience in the management and support of clinical application production systems

3. Demonstrated ability to understand the interrelationships of integration, interfaces, extracts and reporting in the context of a clinical system

4. Demonstrated project, financial, vendor and staff management skills and experience

5. Excellent planning, time management and organisational skills particularly in the area of managing multiple tasks and multi-disciplinary issues.

6. Proven experience in leading a multidisciplinary team to deliver high quality, customer focused outcomes.

7. Highly developed oral and written communication skills, with the ability to communicate with senior management, vendors and relevant internal and external stakeholders.

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11 | P a g e 8. High level conceptual and analytical skills and the ability to foster a culture of learning by exploring creative solutions.

Staffing : Staff management responsibility of eMR System Group (system integration, interfacing, administration and programming) within the eMR Unit

Budget : TBC

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12 | P a g e eMR Application Group Manager

POSITION DESCRIPTION

Recruitment Type General Recruitment

Position Title : eMR Application Group Manager Cost Centre: eMR 680915

Organisation unit: The Sydney Children's Hospitals Network Location: Westmead

Facility: The Children's Hospital at Westmead

Award Classification: Health Managers (State) Award-Health Mgr Lvl 4 Registration/ Licence Requirements: Not Applicable

Vaccination Category: B

Employment Screening Check/ National Criminal Record Check: yes Working With Children Background Check: No

Working With Aged Care Check: No

Responsible To: eMR Unit Manager (SCHN) at CHW Responsible For:

Manage efficient operational support, maintenance and ongoing development of the clinical applications supported by the eMR Unit at The Children’s Hospital at Westmead (CHW). Examples of current supported clinical applications at CHW are Cerner Patient Management, Scheduling, PowerChart, Clinical

Documentation, PathNet, Discharge Summary and Health-e-Care (the list of supported applications will continue to grow and evolve)

Manage the team of eMR Application Managers, Clinical Trainers and Business Analysts who provide expert knowledge and support to users of these clinical applications.

Lead the team to realise enhanced functionality and scope of the eMR as defined for the Westmead Site, ensuring longer term usability across the network

Purpose Of Position:

The eMR Unit (previously named Clinical Application Support Unit – CASU) exists within the Clinical Integration Directorate of CHW and provides expert knowledge and support to users of clinical applications including

PowerChart, Clinical Documentation, Patient Management, Scheduling, PathNet, Discharge Summary and Health-e-Care.

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13 | P a g e With the introduction of the SCHN MEMORY Project – My Electronic Medical Online Record, the eMR Unit is

broadening its role to include the SCHN. The eMR Unit will be working as part of the MEMORY Project throughout its duration, which includes the current PathNet Millennium Project followed by Electronic Medication Management (eMM), Oncology Electronic Medical Record Pilot (eMRP) and integration of the network systems into one

universally accessible record. As each of these projects go-live the eMR will continue to evolve, with the eMR Unit continuing to provide ongoing support, maintenance and development across application management, system management, programming, reporting and business analysis of the eMR.

The eMR Application Group Manager will be one of two Group Managers within the eMR Unit. The primary responsibility will be leading a team of eMR Application Managers, Clinical Trainers and Business Analysts to

progressively implement Cerner Millennium clinical systems at CHW, whilst ensuring longer term usability across the network.

The position will be involved in initiatives that align with the clinical and Information Management and Technology (IM&T) strategies of The Sydney Children’s Hospital Network and NSW Health. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating systems of The Sydney Children’s Hospitals Network and in-line with NSW Health’s Code of Conduct.

Key Accountabilities :

Provide management and leadership in the planning and delivery of clinical application maintenance, support and development initiatives in accordance with standards, policies and the SCHN IM&T Strategy. Direct and lead all staff and activities within the eMR Application Group to deliver a high quality service consistent with the specific needs of the clinical application users and the SCHN IM&T Strategy

Evaluate and monitor the performance of the reporting staff against pre-determined performance standards Ensure that reporting staff are appropriately skilled to perform the tasks required of them, and recommend appropriate training and development

Monitor the utilisation of staff resources to ensure that the highest level of productivity is achieved Provide professional advice and direction to all staff within the eMR Application Group

Develop, implement and maintain eMR Application Group work plans to deliver the tasks within agreed timeframes, resources and designated budget (if applicable).

Assist the eMR Unit (SCHN) Manager in developing budget and annual business plans Oversee support of clinicians who use clinical systems managed by eMR Application Group.

Work with Medical Records to develop policies and procedures for the privacy, confidentiality and sensitivity of patient information in the eMR

Seek advice when a policy requires review or development to support application changes Establish procedures for evaluating and maintaining the quality of hospital clinical information.

Take a proactive approach to continuous quality improvement in the areas of clinical application support aligning with better practice

Coordinate the delivery of change management, business process improvement and benefits realization through effective stakeholder management, and the implementation of technical solutions to support clinical workflow

Coordinate the planning, implementation, documentation and ongoing support of all clinical systems within the eMR Application Group to enhance the eMR.

Manage the interaction with key stakeholders and coordinate the demand on eMR Application Group resources.

Provide direction in the management of all aspects of change control/management for CHW, SCHN and NSW Health State Standard Build that are relevant to the eMR Application Group

Manage the eMR Application Group through Cerner version or Application upgrade tasks including functional and business unit testing.

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14 | P a g e Maintain professional contacts with other organisations, research bodies and equipment manufacturers and vendors, concerning computer hardware and software. Keep informed of new developments to ensure that the Network's Information Systems and Services are continually being improved.

Explore, evaluate and make recommendation about future clinical IM & T solutions relevant to the eMR Application Group

Ensure staff follow agreed change control and issue tracking processes, from identification to resolution and ensure documentation is completed, up to date and reported

Investigate issues and document potential solutions for presentation to relevant Hospital/Network committees and working groups

Provide advice to the eMR Unit (SCHN) Manager on potential, new and revised systems and integration issues.

Participate in governance committees for CHW and SCH where required

Address, prioritise and manage competing demands on the eMR Application Group Work in close liaison with the eMR System Group Manager.

Work in close liaison with the Medical Records Manager on issues related to the eMR Liaise with relevant stakeholders as required.

RISK MANAGEMENT

1. All employees at all levels have a role to play in managing risk. The SCHN encourages and supports the active involvement of staff in the risk management process. Employees are expected to proactively contribute to the identification, reporting and minimisation of risks.

2. Department Heads and Supervisors must:

Accept accountability for identifying, minimising and managing organisational risks by applying risk management principles outlined in the Risk Management Policy.

Develop a risk conscious work-place by educating and supporting staff in proactively identifying, reporting and mitigating risks.

Ensure that plans are developed to identify, assess and treat risks.

Contribute to the development, maintenance and monitoring of the SCHN Risk Register. Organisational change initiative development and implementation.

Ensuring the solution is safe to implement

Measuring post implementation change and benefits achieved.

Manage and plan for sustainable solutions, addressing redundancy and remediation processes

Challenges/Problem Solving : Refer to above Communication : Refer to above

Decision Making : Refer to above

Selection Criteria

1. Tertiary qualifications in health management or information technology management or equivalent experience in a complex health facility.

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15 | P a g e 3. Demonstrated ability to understand the interrelationships of the various applications used in the context of a clinical environment

4. Demonstrated project, financial, vendor and staff management skills and experience

5. Excellent planning, time management and organisational skills particularly in the area of managing multiple tasks and multi-disciplinary issues.

6. Proven experience in leading a multidisciplinary team to deliver high quality, customer focused outcomes.

7. Highly developed oral and written communication skills, with the ability to communicate with senior management, vendors and relevant internal and external stakeholders.

8. High level conceptual and analytical skills and the ability to foster a culture of learning by exploring creative solutions.

Staffing :

Staff management responsibility of eMR Application Group (eMR Application Managers, Clinical Trainers and Business Analysts) within the eMR Unit

Budget : TBC

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16 | P a g e eMR Application Manager - Patient Management

Position Title: eMR Application Manager - Patient Management eMR Unit 680915 100%

Organisation Unit: NSW Health Service - Sydney Children’s Hospital Network Location: Westmead

Facility: The Children's Hospital at Westmead Clin Integration-N Information Serv-N

Award Classification: Health Managers-Health Mgr Lvl 3 Responsible To :

eMR Application Group Manager Responsible For :

Managing and maintaining the Patient Management Cerner applications to support the day-to-day delivery of clinical care

Modifying and expanding Patient Management based on requirements from service departments and clinical users

Assist with Scheduling and Profile application maintenance Purpose Of Position :

The eMR Unit exists within the Clinical Integration Directorate of the Children’s Hospital at Westmead (CHW). The Unit provides expert knowledge and support to users of clinical applications including the Cerner HNA Millennium and MCare suite of products.

The eMR Unit liaises with system users, including clinicians to bring together clinical systems and work practice. The development of policies and procedures to reflect the new technology and changing practices is also integral to the functioning of the Unit. A high priority of the Unit is the transition to a paperless Electronic Medical Record

(eMR) which will bring improvement in patient care through immediate access to clinical, patient demographic and scheduling information.

The eMR Application Manager - Patient Management is a key member of the eMR Unit, providing management advice, support and guidance for the implementation and ongoing development of the Patient Management

Millennium application at CHW. Support includes timely issue management; solution maintenance and development; upgrade testing; interface and integration testing; development of custom queries,

extracts and reports. This position will need to understand business and user requirements, provide management advice and guidance to clerical staff and other stakeholders for the implementation and ongoing support of the Patient Management applications.

This position will have shared responsibility for the support of the Cerner Millennium Patient Management, Scheduling and Profile Applications implemented at CHW.

Day to Day Activities

Manage, develop and maintain the Patient Management applications Provide advice and support to Patient Management users across the Hospital

Assist in coordinating the implementation of Patient Management, Profile and Scheduling applications Assist with the management and maintenance of Scheduling and Profile application.

Review the Patient Management application to facilitate the production of HIE/EDWARD and other extracts required for State and local reporting.

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17 | P a g e Maintain a detailed understanding of relevant system and business operations supported by Patient

Management

Conduct ongoing system analysis and recommend new work practices for end users of Patient Management Assist in ongoing system analysis and recommend new work practices for end users of Scheduling and Profile.

Design and build rules and conversations based on requirements from Patient Management users. Assist in the design and build of Scheduling based on requirements from Scheduling users.

Develop test plans, reports and extracts from a Patient Management user perspective.

Assist with developing test plans, reports and extracts from a Scheduling and Profile user perspective Establish and maintain documentation in all aspects of the Patient Management applications.

Assist in maintaining documentation in all aspects of the Scheduling and Profile application.

Modify or expand patient data items based on requirements from Patient Management and Scheduling business unit managers

Support IT Services staff and trainers with guidance on Patient Management, Scheduling and Profile business practices prior to and/or during training sessions

Active involvement in planning, documentation and delivery of tasks associated with the Hospital’s IM&T Strategic Plan, in particular the development and implementation of the electronic medical record

Assist in establishing procedures for evaluating and maintaining the quality of hospital information, and data integrity

Assist in hosting reviewers and visitors to SCHN

Assist in the development and documentation of policies and procedures for the eMR Unit Assist in the development and implementation of end user training strategies

Assist in the development of policies and procedures for the privacy, confidentiality and sensitivity of patient information in electronic health records

Assist in the planning, implementation, and ongoing support of all clinical information systems to enhance the electronic medical record

Assist with the documentation of all aspects of change control/management for CHW and any DoH State Standard Build

Assist with the management and coordination of application upgrades from the end user perspective Assist in providing post-implementation support

Participate in Post Implementation Review

Conduct business analysis and assess work processes for new department implementations Develop report specifications in conjunction with managers at all levels

Develop test plans and test reports and extracts from an integration perspective

Ensure system developments are built to CHW standards, function as designed and are integrated with all Millennium modules.

Establish and maintain documentation in all aspects of the eMR Unit including application, feeder systems, support and policies

Explore, evaluate and make recommendation about clinical IM & T solutions not yet utilised

Facilitate the change control process and issue tracking process from identification to resolution and ensure documentation is completed and up to date

Investigate issues and document potential solutions for review and presentation to relevant Hospital committees and working groups

Liaise with vendor in relation to key user issues and the communication of enhancement requests to support business processes

Liaise with Health Share in relation to key user issues and the communication of enhancement requests to support business processes and the State Base Build

Log and follow up on system related issues with the vendor

Monitor the effectiveness of training and take corrective action where identified

Participate in testing of the Cerner and other clinical systems as required (eg. Inpatient Summary, Health-e-Care and IWM)

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18 | P a g e Provide advice and support to clinical users and business unit managers within CHW

Prepare briefing papers and proposal documents to be presented to the CHW executive

Provide end user support as required in the implementation and post implementation phases of Projects undertaken by CHW

Provide second level end user support and follow the application support escalation policies and procedures Work with other ISD departments e.g. IT Services and Medical Records in order to resolve user support calls in a timely manner

Staff Supervision

Providing quality control on work carried out by staff internal and external to Clinical Integration Division, software suppliers and contractors.

Assist in ensuring that staff resources are utilised efficiently.

Manage the review of current business processes in conjunction with the Business Unit Managers to enable the monitoring of staff performance and adoption of practice changes implemented to support staff appraisals

Liaison

Develop and maintain a professional rapport with Vendors.

Develop and maintain relationships with clinical and administrative staff across the Hospital.

Liaise closely with the Departments within the Information Services to ensure successful outcomes of projects.

Liaise closely with other Application Managers and Specialists to ensure synchronisation of data, tables and notification of upgrades of the other applications.

Liaise with users, Service Departments, eMR Unit staff and Manager, eMR Unit for ongoing development and support of clinical applications.

Consult and liaise with Service Department Heads or their delegates regarding their clinical and work practice requirements for Cerner Millennium.

Liaise with the Support and Training Manager to ensure that the training and support needs of clinical users are met.

Establish and maintain a relationship with Medical Records/Patient administration and clinical leadership groups in order to support implementation of Hospital Policy on privacy and security in relation to electronic medical records.

Establish a rapport with peers at other Area Health Services, organisations, research bodies and vendors, to ensure information sharing.

Liaison with Electronic Medical Record Management Group in terms of broad direction and training and support recommendations as required.

Liaison with Patient Management Group in terms of broad direction and training and support recommendations as required.

Consult users and clients regularly to identify new needs and requirements, achieve benefits of the clinical systems and advise them regularly on progress of the Cerner Millennium system.

Develop and maintain a professional relationship with the Department of Health. HealthTechnology and other Area Health Services to assist with ongoing development and maintenance of the State Standard Build Strategy

for the Electronic Medical Record and Patient Management.

Staff Training

Provide process and methodology support to all team members within emR Unit.

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19 | P a g e Provide information to the Cerner Millennium Application Managers in eMR Unit in order to support their role within the Hospital.

Disseminate and educate staff within the Clinical Integration Division on the Unit’s policies and procedures to ensure a high level of support for all users across the Hospital.

Reporting Responsibility

This position will report and be accountable to the Manager, eMR Unit within the Information Services Division on a day to day basis

Provide a weekly report to the Manager, eMR Unit on activities, projects, and progress against agreed plans and performance objectives.

Assist with the preparation of reports to clinical and information groups within the hospital.

Personal Responsibility

Maintain current knowledge of all relevant issues relating to Cerner Millennium applications and other Clinical Care/ Electronic Medical Record trends.

Assist in providing leadership, risk management, cost avoidance and strategy formulation. Attend formal training in order to update knowledge when applicable

Commit to a personal program of ongoing professional development.

Keep informed of new developments and trends in relation to clinical system activities across NSW Health, other Area Health Services and the industry in general to ensure that the Hospital's systems and services are continually being improved.

Participate in relevant user group meetings at a local and state level to ensure support of the development of the Electronic Medical Record.

Participate in relevant user group meetings at a local and state level to ensure support of the development of Patient Management, Scheduling and Profile.

Corporate Responsibility:

Keep Clinical Integration Division and Hospital Management abreast of trends and developments in relation to the Electronic Medical Record and Patient Management activities across NSW Health, other Area Health Services and the industry in general.

Participate and lead committees as required to support these activities

Ensure that all hospital, departmental and employment policies are adhered to.

Ensure that all policies are adhered to as they relate to employment and the Electronic Medical Record and Patient Management applications.

Maintain current knowledge of all relevant issues relating to IM&T and NSW Health trends in order to provide leadership, risk management, cost avoidance and strategy formulation.

Selection Criteria

1. Detailed knowledge and experience with key patient administration and medical record functions of the hospital and their relationship to other clinical and hospital processes

2. Knowledge and experience working with Cerner Systems 3. Ability to analyse and document work procedures

4. Excellent planning, time management, analytical and organisational skills 5. Demonstrated capacity to manage and perform within a multi-disciplinary team

6. Excellent written and oral communication skills with demonstrated ability to nteract effectively with all levels of staff

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20 | P a g e 7. Commitment to quality and assisting hospital achieve benefits from system implementation

8. Proven track record in motivating hospital staff in adopting and using hospital systems

Staffing : Nil Budget : N/A

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21 | P a g e eMR Application Manager - Scheduling

Position Title: eMR Application Manager - Scheduling Cost Centre: eMR 680915

Organisation unit: The Sydney Children's Hospitals Network Location: Westmead

Facility: The Children's Hospital at Westmead

Award Classification: Health Managers (State) Award-Health Manager Level 3 Registration/ Licence Requirements: Not Applicable

Vaccination Category: B Responsible To:

eMR Application Group Manager Responsible For:

Managing, maintaining and developing Scheduling applications to support the day-to-day delivery of clinical care at CHW, ensuring longer term usability across the network.

Modifying and expanding Scheduling based on requirements from service departments and clinical users. Assisting with Patient Management and Profile application maintenance.

Purpose of Position:

The eMR Unit (previously named Clinical Application Support Unit – CASU) exists within the Clinical Integration Directorate of CHW and provides expert knowledge and support to users of clinical applications including

PowerChart, Clinical Documentation, Patient Management, Scheduling, PathNet, Discharge Summary and Health-e-Care.

With the introduction of the SCHN MEMORY Project – My Electronic Medical Online Record, the eMR Unit is

broadening its role to include the SCHN. The eMR Unit will be working as part of the MEMORY Project throughout its duration, which includes the current PathNet Millennium Project followed by Electronic Medication Management (eMM), Oncology Electronic Medical Record Pilot (eMRP) and integration of the network systems into one

universally accessible record. As each of these projects go-live the eMR will continue to evolve, with the eMR Unit continuing to provide ongoing support, maintenance and development across application management, system management, programming, reporting and business analysis of the eMR.

The EMR Application Manager is a key member of the eMR Unit throughout the SCHN MEMORY Project, providing management, maintenance and development of the Scheduling application at CHW. The position will assist with the progressive implementation of Scheduling at CHW, whilst ensuring longer term usability across the network by interpreting business and user requirements to support the business practice and patient care.

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22 | P a g e The position will be involved in initiatives that align with the clinical and Information Management and Technology (IM&T) strategies of The Sydney Children’s Hospital Network and NSW Health. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating systems of The Sydney Children’s Hospitals Network and in-line with NSW Health’s Code of Conduct.

Key Accountabilities: Day to Day Activities

Manage, develop and maintain the Scheduling applications

Provide advice and support to Scheduling users across the Hospital

Assist in coordinating the implementation of Patient Management, Profile and Scheduling applications

Assist with the management and maintenance of Patient Management and ProFile functions and database contents of Millennium across the Hospital.

Review the Scheduling application to facilitate the production of HIE/EDWARD and other extracts required for State and local reporting

Assist with the review of the Patient Management application to facilitate the production of HIE/EDWARD and other extracts required for State and local reporting.

Assist in the review of proposed and developed enhancements and functionality specifications Maintain a detailed understanding of relevant system and business operations supported by the Scheduling/Patient Management/ProFile team.

Conduct ongoing system analysis and recommend new work practices for end users of Scheduling.

Assist in ongoing system analysis and recommend new work practices for end users of Patient Management and Profile.

Design and build scheduling items (books, resource, appointment etc.) based on requirements from Scheduling users.

Develop and maintain test plans, reports and extracts from a scheduling user perspective. Establish and maintain documentation in all aspects of the Scheduling application.

Assist in maintaining documentation in all aspects of the Patient Management and Profile applications. Modify or expand patient data items based on requirements from Scheduling business unit managers. Support IT Services staff and trainers with guidance on Patient Management, Scheduling and Profile business practices prior to and/or during training sessions

Active involvement in planning, documentation and delivery of tasks associated with the Hospital’s IM&T Strategic Plan, in particular the development and implementation of the electronic medical record.

Assist in establishing procedures for evaluating and maintaining the quality of hospital information, and data integrity.

Assist in hosting reviewers and visitors to SCHN.

Assist in the development and documentation of policies and procedures for the eMR Unit. Assist in the development and implementation of end user training strategies.

Assist in the development of policies and procedures for the privacy, confidentiality and sensitivity of patient information in electronic health records.

Assist in the planning, implementation, and ongoing support of all clinical information systems to enhance the electronic medical record.

Assist with the management and maintenance of other system functions and database contents of Millennium across the Hospital.

Assist in ensuring that users understand the Hospital data security and information privacy policies and their responsibility in preserving the confidentiality of patient information.

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23 | P a g e Work with business unit managers regarding the analysis of existing and future business processes and develop the clinical system to support these new processes.

Assist in the development of end-user documentation and participate in end-user training as required.

Attend training in relation to the further understanding of tools and developments within the Cerner application. Conduct business analysis and assess work processes for new department implementations.

Work in close liaison with other members of the eMR Unit in particular with the Patient Management. Work and liaise with relevant internal/external stakeholders as required.

Assist in the planning, implementation, and ongoing support of all clinical information systems to enhance the electronic medical record

Assist with the documentation of all aspects of change control/management for CHW and any DoH State Standard Build.

Assist with the management and coordination of application upgrades from the end user perspective. Assist in providing post-implementation support.

Participate in Post Implementation Review.

Conduct business analysis and assess work processes for new department implementations. Develop report specifications in conjunction with managers at all levels.

Develop test plans and test reports and extracts from an integration perspective.

Ensure system developments are built to CHW standards, function as designed and are integrated with all Millennium modules.

Establish and maintain documentation in all aspects of the eMR Unit including application, feeder systems, support and policies.

Explore, evaluate and make recommendation about clinical IM & T solutions not yet utilised.

Facilitate the change control process and issue tracking process from identification to resolution and ensure documentation is completed and up to date.

Investigate issues and document potential solutions for review and presentation to relevant Hospital committees and working groups.

Liaise with Vendor in relation to key user issues and the communication of enhancement requests to support business processes.

Liaise with Health Share in relation to key user issues and the communication of enhancement requests to support business processes and the State Base Build.

Log and follow up on system related issues with the Vendor.

Monitor the effectiveness of training and take corrective action where identified.

Participate in testing of the Cerner and other clinical systems as required (e.g. Inpatient Summary, Health-e-Care and IWM).

Provide advice and support to clinical users and business unit managers within CHW. Prepare briefing papers and proposal documents to be presented to the CHW executive.

Provide end user support as required in the implementation and post implementation phases of Projects undertaken by CHW.

Provide second level end user support and follow the application support escalation policies and procedures. Work in close liaison with all Departments within the Division of Clinical Integration to ensure successful outcomes of projects.

Develop and maintain a professional relationship with the NSW Health. Health Share and other Local Health Districts to assist with ongoing development and maintenance of the State Standard Build Strategy for the eMR. Maintain current knowledge of all relevant issues relating to Cerner Millennium applications and other eMR trends.

Assist with the preparation of reports to clinical and information groups within the hospital.

Staff Supervision

Manage the review of current business processes in conjunction with the Business Unit Managers to enable the monitoring of staff performance and adoption of practice changes implemented to support staff appraisals.

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24 | P a g e Provide quality control on work carried out by staff internal and external to Information Services Division, software suppliers and contractors.

Assist in ensuring that staff resources are utilised efficiently.

RISK MANAGEMENT

1. All employees at all levels have a role to play in managing risk. The SCHN encourages and supports the active involvement of staff in the risk management process. Employees are expected to proactively contribute to the identification, reporting and minimisation of risks.

2. Department Heads and Supervisors must:

Accept accountability for identifying, minimising and managing organisational risks by applying risk management principles outlined in the Risk Management Policy.

Develop a risk conscious work-place by educating and supporting staff in proactively identifying, reporting and mitigating risks.

Ensure that plans are developed to identify, assess and treat risks.

Contribute to the development, maintenance and monitoring of the SCHN Risk Register. Organisational change initiative development and implementation.

Ensuring the solution is safe to implement

Measuring post implementation change and benefits achieved.

Manage and plan for sustainable solutions, addressing redundancy and remediation processes Challenges/Problem Solving: Refer to above

Communication: Refer to above Decision Making: Refer to above Selection Criteria:

1. Detailed knowledge and experience with key outpatient processes of the hospital and their relationship to other clinical and hospital processes

2. Detailed knowledge and experience working with Cerner Applications 3. Ability to analyse and document work flow and procedures

4. Previous experience with the management/system administration or support of an IT solution

5. Strong customer focus and quality service orientation appropriate to providing support to service departments and end users of clinical information systems

6. Excellent planning, time management and organisational skills particularly in the area of managing multiple tasks and multi-disciplinary issues

7. Demonstrated ability to interact effectively with all levels of staff and resolve conflict when required 8. Proven track record in motivating hospital staff in adopting and using hospital systems

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25 | P a g e eMR Application Manager – Clinical Documentation

POSITION DESCRIPTION DRAFT

Recruitment Type General Recruitment

Position Title : eMR Application Manager – Clinical Documentation Cost Centre: eMR 680915

Organisation unit: The Sydney Children's Hospitals Network Location: Westmead

Facility: The Children's Hospital at Westmead

Award Classification: Health Managers (State) Award-Health Mgr Lvl 3 Registration/ Licence Requirements: Not Applicable

Vaccination Category: B

Responsible To: eMR Application Group Manager at CHW Responsible For:

Managing and maintaining Clinical Documentation to support the day-to-day delivery of clinical care, as well as fostering and maintaining relationships with clinical users and business unit managers

Ensure longer term usability of Clinical Documentation across the network Purpose Of Position:

The eMR Unit (previously named Clinical Application Support Unit – CASU) exists within the Clinical Integration Directorate of CHW and provides expert knowledge and support to users of clinical applications including

PowerChart, Clinical Documentation, Patient Management, Scheduling, PathNet, Discharge Summary and Health-e-Care.

With the introduction of the SCHN MEMORY Project – My Electronic Medical Online Record, the eMR Unit is

broadening its role to include the SCHN. The eMR Unit will be working as part of the MEMORY Project throughout its duration, which includes the current PathNet Millennium Project followed by Electronic Medication Management (eMM), Oncology Electronic Medical Record Pilot (eMRP) and integration of the network systems into one

universally accessible record. As each of these projects go-live the eMR will continue to evolve, with the eMR Unit continuing to provide ongoing support, maintenance and development across application management, system management, programming, reporting and business analysis of the eMR.

The EMR Application Manager – Clinical Documentation is a key member of the eMR Unit throughout the SCHN MEMORY Project, providing management, maintenance and development of the Clinical Documentation applications at CHW. The position will assist with the progressive implementation of the eMR at CHW, whilst ensuring longer term usability across the network during the SCH MEMORY Project.

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26 | P a g e The position will be involved in initiatives that align with the clinical and Information Management and Technology (IM&T) strategies of The Sydney Children’s Hospital Network and NSW Health. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating systems of The Sydney Children’s Hospitals Network and in-line with NSW Health’s Code of Conduct.

Key Accountabilities :

Day to Day Activities

Assist with the management and maintenance of the Clinical Documentation component of Millennium across

the Hospital.

Design and build forms, tables, screens and views based on requirements from Clinical Documentation users. Ensure that Clinical Documentation development is aligned with the strategic direction of the electronic medical record.

Develop test plans, report specifications and extracts from a Clinical Documentation user perspective. Establish and maintain documentation in all aspects of Clinical Documentation.

Ongoing system analysis and recommending new work practices for end users of Clinical Documentation. Ensure system developments are built to CHW standards, function as designed and are integrated with all Millennium modules.

Assist the business unit managers with the analysis of existing and future business processes and develop the clinical system to support these new processes.

Active involvement in planning, documentation and delivery of tasks associated with the Hospital’s IM&T Strategic Plan, in particular the development and implementation of the electronic medical record

Assist in establishing procedures for evaluating and maintaining the quality of hospital information, and data integrity

Assist in hosting reviewers and visitors to SCHN

Assist in the development and documentation of policies and procedures for the eMR Unit Assist in the development and implementation of end user training strategies

Assist in the development of policies and procedures for the privacy, confidentiality and sensitivity of patient information in electronic health records

Assist in the planning, implementation, and ongoing support of all clinical information systems to enhance the electronic medical record

Assist with the documentation of all aspects of change control/management for CHW and any DoH State Standard Build

Assist with the management and coordination of application upgrades from the end user perspective Assist in providing post-implementation support

Participate in Post Implementation Review

Assist in conducting business analysis and assess work processes for new department implementations Develop report specifications in conjunction with managers at all levels

Develop test plans and test reports and extracts from an integration perspective

Ensure system developments are built to CHW standards, function as designed and are integrated with all Millennium modules.

Establish and maintain documentation in all aspects of the eMR Unit including application, feeder systems, support and policies

Explore, evaluate and make recommendation about clinical IM & T solutions not yet utilised

Facilitate the change control process and issue tracking process from identification to resolution and ensure documentation is completed and up to date

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27 | P a g e Investigate issues and document potential solutions for review and presentation to relevant Hospital committees and working groups

Liaise with Vendor in relation to key user issues and the communication of enhancement requests to support business processes

Liaise with Health Share in relation to key user issues and the communication of enhancement requests to support business processes and the State Base Build

Log and follow up on system related issues with the Vendor

Monitor the effectiveness of training and take corrective action where identified

Participate in testing of the Cerner and other clinical systems as required (eg. Inpatient Summary, Health-e-Care and IWM)

Provide advice and support to clinical users and business unit managers within CHW Prepare briefing papers and proposal documents to be presented to the CHW executive

Provide end user support as required in the implementation and post implementation phases of Projects undertaken by CHW

Provide second level end user support and follow the application support escalation policies and procedures Work in close liaison with the eMR Application Managers – Clinical Documentation to ensure standardisation and consistency across the Clinical Documentation components in Millennium

Work in close liaison with the eMR System Group

Work in close liaison with all Departments within the Division of Clinical Integration to ensure successful outcomes of projects

Develop and maintain a professional relationship with the NSW Health. Health Share and other Local Health Districts to assist with ongoing development and maintenance of the State Standard Build Strategy for the eMR

Maintain current knowledge of all relevant issues relating to Cerner Millennium applications and other eMR trends

Assist with the preparation of reports to clinical and information groups within the hospital

Staff Supervision

Provide quality control on work carried out by staff internal and external to Information Services Division, software suppliers and contractors.

Assist in ensuring that staff resources are utilised efficiently.

Assist in managing the review of current business processes in conjunction with the eMR Business Analysts and Business Unit Managers to enable the monitoring of staff performance and adoption of practice changes implemented to support staff appraisals

.

RISK MANAGEMENT

1. All employees at all levels have a role to play in managing risk. The SCHN encourages and supports the active involvement of staff in the risk management process. Employees are expected to proactively contribute to the identification, reporting and minimisation of risks.

2. Department Heads and Supervisors must:

Accept accountability for identifying, minimising and managing organisational risks by applying risk management principles outlined in the Risk Management Policy.

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28 | P a g e Develop a risk conscious work-place by educating and supporting staff in proactively identifying, reporting and mitigating risks.

Ensure that plans are developed to identify, assess and treat risks.

Contribute to the development, maintenance and monitoring of the SCHN Risk Register. Organisational change initiative development and implementation.

Ensuring the solution is safe to implement

Measuring post implementation change and benefits achieved.

Manage and plan for sustainable solutions, addressing redundancy and remediation processes

Challenges/Problem Solving : Refer to above Communication : Refer to above

Decision Making : Refer to above Selection Criteria

1. Relevant qualifications in Nursing, Allied Health, Medical, Applied Science or Information Technology. Knowledge and experience working with Cerner applications

2. Knowledge of clinical information management needs within an acute care environment and detailed knowledge of patient Clinical Documentation processes

3. Previous experience in the management and support of clinical application Production systems 4. Strong customer focus and quality service orientation appropriate to providing support to service

departments and end users of clinical information systems

5. Excellent planning, time management and organisational skills particularly in the area of managing multiple tasks and multi-disciplinary issues

6. Demonstrated ability to interact effectively with all levels of staff and resolve conflict when required 7. Demonstrated high level of interpersonal, analytical and negotiation skills appropriate to implementing

change in a clinical environment

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29 | P a g e eMR Clinical Training and Support Officer

Cost Centre 680915

Organisation Unit NSW Health Service – The Sydney Children’s Hospitals Network Location Westmead

Facility The Children’s Hospital at Westmead

Award Classification Health Service Manager Level 2 Responsible to eMR Application Group Manager Responsible for

• Conducting end user eMR training • Ongoing support to eMR end users Purpose of the position

The eMR Unit (previously named Clinical Application Support Unit – CASU) exists within the Clinical Integration Directorate of CHW and provides expert knowledge and support to users of clinical applications including

PowerChart, Clinical Documentation, Patient Management, Scheduling, PathNet, Discharge Summary and Health-e-Care.

The planning, application build and implementation of the eMR are collectively referred to as the SCHN MEMORY Project. The eMR Unit will be working as part of the MEMORY Project throughout its duration, which includes the current PathNet Millennium Project followed by Electronic Medication Management (eMM), Oncology Electronic Medical Record Pilot (eMRP) and integration of the network systems into one universally accessible record. As each of these projects go-live the eMR will continue to evolve, with the eMR Unit continuing to provide ongoing support, maintenance and development across application management, system management, programming, reporting and business analysis of the eMR.

The eMR Clinical Training & Support Officer is a member of the eMR Unit and provides support to users of clinical applications, including PowerChart, Clinical Documentation, Patient Management, Scheduling, PathNet, Discharge Summary and Health-e-Care. They will also be required to support the future extended eMR and eMM solutions. The MEMORY Projects will continue to deliver comprehensive clinical information solutions to SCHN and this role will be important to the success of the eMR.

The primary responsibility will be conducting end user eMR training for all new staff to CHW and in the longer term for SCHN. The position will also provide ongoing support to eMR users which includes assessing capabilities by testing competency, providing remedial training where required, troubleshooting where erroneous use of the eMR has resulted in incidents and retraining when new functionality is introduced. The eMR Clinical Training and Support Officer will liaise between the eMR Unit staff and the end users.

The position will be involved in initiatives that align with the clinical and Information Management and Technology (IM&T) strategies of The Sydney Children’s Hospital Network and NSW Health. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating systems of The Sydney Children’s Hospitals Network and in-line with NSW Health’s Code of Conduct.

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30 | P a g e In the future, as the SCHN eMR becomes more comprehensive, this position may be required to provide support services outside normal working hours (i.e. 24x7 operations).

Key accountabilities

Training is a critical success factor in the ongoing support of the eMR. The position holder/s must display excellent communication skills and a commitment to the end users who comprise doctors, nurses, allied health professionals as well as clerical and administrative staff.

The eMR Clinical Training & Support Officer is required to:

• Provide a key point of contact and liaison between the eMR Unit and end-users

• Provide training and support in the use of all integrated clinical applications managed by the eMR Unit • Provide clinical knowledge to assist in situations where advanced troubleshooting is required

• Facilitate and coordinate training sessions for new users at orientation and staff rotations

• Use prior experience in clinical areas to assist in identifying learning needs and applying effective and timely delivery of training to clinical staff

• Engage staff being trained by providing innovative, relevant and clinically driven sessions • Provide additional training for affected stakeholders when new functionality is delivered • Identify focused learning needs and apply effective training techniques

• Contribute to the on-going development of eMR learning/training materials to ensure that they are always current

• Ensure that wards and units are provided with the most up to date training materials and that they are visible and accessible to staff

• Provide advice and guidance on issues and problems related to delivering eMR training

• Promote and practice knowledge sharing within the eMR Unit and other eMR Network Training to optimise available resources and knowledge

• Utilise competency assessment tools to test staff members’ knowledge and capabilities in using the eMR correctly

• Provide remedial training for current users as required

• Troubleshoot where erroneous use of the eMR has resulted in reported incidents and retrain where required. • Document training attendance and training evaluation

• Provide ‘Level 1’ support including logging and assigning and resolving helpdesk calls

• Appropriately transfer helpdesk calls assessed to be ‘Level 2’ or above to relevant eMR Unit staff

• Liaise with the eMR Unit staff to verify users when an upgrade of user positions and/or credentials is required • Maintain a positive attitude towards change and respond to situations where change management skills need to

be utilised to achieve optimal outcomes that support best practice and clinical efficiency • Develop and maintain strategic relationships with stakeholders

• Develop and maintain effective relationships with the eMR Unit and Super Users • Actively participate in eMR team initiatives and planning processes as required • Resolve conflict and complaints to ensure continuous delivery of quality service

• Escalate to line management as appropriate when issues are beyond the scope of the position • Assist with application testing throughout the software development lifecycle

• Assist with the analysis of existing and future business processes • Assist with maintenance of the system functions

• Assist in ensuring that users understand their responsibility relating to data security and information privacy policies

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31 | P a g e Challenges/problem solving

• Adapt clinical eMR training to a diverse audience that may have limited computer and information technology knowledge

• Ability to manage difficulties faced when trying to train staff who may not regularly use computers or have limited knowledge of how to use clinical systems

• Ensuring the day to day delivery of quality customer service across multiple streams

• Regular monitoring, evaluation and improvement of customer service processes and activities • Establishing and maintaining effective relationships with key stakeholders

• The position holder is expected to display initiative and independence in resolving difficulties and problems encountered from day to day challenges

• Being able to work independently to meet required outputs and deliverables

• Understanding the functionality of the software applications and designing and developing effective training materials to teach that functionality to users.

• Ability to handle conflict in relation to customer complaints and disputes in a highly professional manner. • Strong interpersonal, communication and negotiation skills in dealing with all levels of clinical end users and

management Communication

Effective communication to all stakeholders is a critical role of this position Internal:

• The position holder provides advice, coordinates and exchanges information, provides training, negotiates and consults on a range of issues.

• SCHN staff and clients • DCI Managers and staff • eMR Unit

External:

• HealthShare NSW

• Staff in other Specialty Health Networks/Local Health Districts • Vendor representatives

Decision Making

The eMR Clinical Training & Support Officer is expected to undertake independent decision making in accordance with their role and responsibilities in conjunction with the eMR Group Manager.

Selection Criteria

1. Clinical experience in Nursing, Medicine or an Allied Health discipline and a high level knowledge of clinical work flows

2. Ability to apply expert clinical based knowledge in the delivery of eMR training

3. Demonstrated understanding of clinical practices and the role of clinical information systems in the provision of patient care

4. Demonstrated experience and high-level skills in facilitating learning processes 5. Experience in the organisation, development, delivery and evaluation of training

6. Excellent planning, time management and organisational skills particularly in the area of managing multiple tasks, working within a team and multidisciplinary issues

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32 | P a g e 7. Demonstrated excellent verbal and written communication skills including the ability to prepare training material

and reports, give presentations, engage clinicians, negotiate change and effectively communicate to a wide range of health professionals.

Strong customer focus and quality service orientation appropriate to providing support to end users of information systems

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1 | P a g e

Sydney Children’s Hospitals Network

Information Technology Services

Proposed Roles

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2 | P a g e

Table of Contents

Introduction ... 3 Case for Proposed Information Services Unit ... 3 Impact to Information Services Unit ... 3 Classifications and Locations of Staff Affected ... 4 Proposed Roles (FTE) ... 5 Position Descriptions ... 6 Proposed method of filling positions in the new structure ... 6 Timetable for Implementation ... 6 Availability of counselling and Employee Assistance Program ... 7 Appendix A – Position Descriptions ... 8

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3 | P a g e

Introduction

The Sydney Children’s Hospital Network was formed during 2011 bringing together The Children’s Hospital at Westmead and Sydney Children’s Hospital at Randwick.

The Network was established as a result of the Garling Review and harnesses the expertise of the two Sydney children’s hospitals within one Network with the aim of improving clinical care, research opportunities, education and staff training and to advocate for a healthy future for all children.

Case for Proposed Information Services Unit

With the bringing together of the Children’s Hospital at Westmead (CHW) and Sydney Children’s Hospital Randwick (SCH) and the returning of the IT staff transferred to HealthShare approximately five years ago, the existing structure needed to be expanded and formalised. This expansion (increased staffing levels and the increased workload of the department as a whole) and formalisation process will allow the IT Services Department to effectively and efficiently manage the information systems required to support the newly formed Sydney Children’s Hospital Network (SCHN).

Impact to Information Services Unit

The proposed organisational structure is described on page 4. It is proposed to realign the service and increase the staffing levels in the following phased approach:

Phase and Timeframe De

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