SCC The Oracle Experts

SCC – The

Oracle Experts

Our Oracle Infrastructure Specialists can

advise you on the entire Oracle stack - from

optimised hardware and storage configuration

up through the stack to include database,

middleware and application tiers.

Beyond being a Platinum Partner, we have recently won the Oracle Server & Storage Specialized Partner of the Year 2013 for UK, EMEA and Global regions. These awards recognise the tenacity, energy and investment our Oracle team has shown in catering for our customers IT needs.

The Oracle Specialized Partner Awards recognise partners for their commitment to delivering innovative, specialised solutions and services based on Oracle systems and software.

With specialisations spanning Consultancy, Managed Services, Solution Design, System Implementation & Configuration and Supply, SCC offers much more than a single source supplier relationship. SCC leverages its complementary services and skills to establish genuine IT partnerships, so customers can fully optimise the capabilities that Oracle systems and technologies presents.

Enterprise-Wide Technology Solutions

Europe’s largest independent IT group, SCC provides best of breed technology solutions to both the private and public sectors, supporting over 1.4 million individual users. Our teams of highly skilled and accredited Oracle professionals can assist customers throughout the project lifecycle, through planning, implementation, development and 24-7 support of Oracle systems and platforms. With the highest level of accreditations with all leading vendors, SCC can also help clients integrate Oracle solutions seamlessly with the rest of their environments.

Technology Stack

Why SCC for Oracle?

Whether you are a large corporate, public sector organisation or small to medium

enterprise, we help our customers to understand, position and get the best value out of

their Oracle systems and technology – rapidly, efficiently and professionally ensuring it

seamlessly integrates with the rest of your environment.

Our Credentials

• Oracle Platinum Partner, specialized in Oracle technology and hardware

• Oracle Excellence Award Specialized Partner of the Year: Server and Storage Systems—UK, 2013

• Oracle Excellence Award Specialized Partner of the Year: Server and Storage Systems—EMEA, 2013

• Oracle Excellence Award Specialized Partner of the Year: Server and Storage Systems—Global, 2013

• Providers to public sector through a number of procurement frameworks

• Highest level of accreditation for complimentary software – Microsoft, Symantec, Novell, IBM, VMWare and many more frameworks e.g. Sprint ii and CITHS

If you are considering High Availability, Disaster Recovery and Consolidation in your Datacenter, we are able to focus on specific areas of Oracle’s Maximum Availability Architecture (MAA) and provide proof-points to reinforce the message. We offer dedicated working sessions on specific Oracle technologies with experts providing in-depth understanding through hands-on experience. SCC can provide facilities offering testing, proof of concept and demonstration access to the latest Oracle platforms including Oracle Engineered Systems, SPARC T4, SPARC T5 and X86 systems plus ZFS, Pillar and StorageTek storage solutions. Our track record of designing efficient, cost effective Oracle solutions for our customers speaks for itself. We have successfully designed and implemented solutions covering the full Oracle stack which has brought our customers many benefits including; reduced support costs, savings on power and rack space, more efficient system utilisation and simplified management.

Solution Delivery

Stack

Solution Design

Our key goal is to ensure your organisation is successful in choosing and

deploying the most appropriate complementary technology solutions to meet their

business challenges.

With an experienced team of

Oracle pre-sales consultants,

technical specialists and

solution architects, we are best

placed to advise where Oracle

technology can help support

your business needs.

We have customer references covering

a wide range of markets including:

• Central and Regional Government • Retail • Banking • Aviation • Telecoms • Transportation • Automotive • Manufacturing

SCC has a dedicated Oracle support team with over 25 years combined experience in dealing with Sun and Oracle supply. We are engaged in every stage of the process from quoting your Oracle technologies through coordinating the delivery, to setting to work.

Our team provides:

• Pre and post sales support on all Oracle technologies • Quote and configuration support on all Oracle technologies • Efficient order management, coordination and delivery • Pre-configuration services including Solaris builds, system

configuration and asset tagging prior to the solution delivery • Refurbishment and disposal services for your redundant

hardware (Worldwide Infosec, Government and MOD approved standards)

• Support renewal management including co-terminating contracts and proactive notifications for renewals

Supply

We understand how important it is to have

the supply of your hardware and software

managed in a smooth and efficient manner,

thus ensuring project deadlines are met and

no disruption is caused.

• Accredited in sales and pre-sales certifications against the full Oracle stack including Applications, Middleware, Database, Operating Systems, Virtual Machines, Servers and Storage • Oracle Education and training services on preferential terms

System implementation

and configuration...

Application implementation

and configuration...

Services are an essential part of any IT solution. With SCC’s Oracle Professional Services team you can maximise the full potential of your Oracle infrastructure by using our experience, expertise and professional guidance.

We work with you every step of the way by providing planning and governance based on best practices, as well as process optimisation, while keeping in mind your technology requirements and business goals.

SCC can provide a wide range of

services including:

• Hardware installation/racking

• Storage configuration and connectivity

• Solaris configuration

• Solaris 10 to 11 migration

• Solaris Cluster builds

• Solaris Virtual Machine

• Oracle Linux

• Accredited for Engineered Systems

standard installation services

SCC has a wide range of Oracle Application Professional Services to ensure that organisations receive the optimum performance from their Oracle systems. With a dedicated team of Oracle experts, we are able to provide the skills and knowledge you require to maximise your return on investment.

Our engineers provide proactive and preventive support using advanced diagnostic tools to help you increase system availability, reduce risk and accelerate ROI across the Oracle stack—

applications, middleware, database, servers and storage systems.

Choose from a portfolio of

mission-critical services that you can tailor to

your IT and business needs.

• Oracle Upgrades

• Database and Application Migrations • Health Checks

• Performance Tuning • Architecture Review

• Oracle 12c Readiness Programme • Consolidation Reviews

With many years experience in delivering Oracle Managed Services, we can offer assistance to organisations of all sizes and environments covering the full Oracle stack. Our Data Centre facilities are fully optimised for energy efficiency, and provide direct access to the latest Oracle solutions delivering immense cost savings.

We tailor our services to individual customers needs, offering a choice of either proactive or reactive support. Customers can also choose from 24x7 services, business day support and holiday cover, to ensure they have the service to meet their requirements. Our services include:

Managed Services

Oracle Data Centre Solutions

including

• GCloud IL3

• Oracle Platform as a service

• Datacentre Co-location

• Reactive cover through to full 24/7

Managed Services

• Fully proactive support and

maintenance

• Oracle Technology and Applications

expertise

• Support for single database instances

through to high end clustered and

grid systems

Enterprise Support Desk...

The SCC Enterprise Service Desk provides affordable

multi-vendor access to a flexible range of services which include Oracle solutions. Our solutions are based upon industry best practice and provide a single point of contact within a consistent, high quality service.

The SCC Enterprise Support Desk

includes:

• Oracle Auto Service Request support • Average Call Wait Time – 20 seconds • First time fix rate (where possible) – over 75%. • UK and Romania based service desks. • Facility operates on a 24 x 7 x 365 basis.

Our Oracle service desk Oracle

Certifications include:

• Oracle Solaris 10 System Administration • Oracle Solaris 10 Network Administration • Oracle Solaris 11 System Administration • Oracle Solaris 11 Installation and Configuration • Oracle Linux 6 Administration

Meet the team

General Contact details:

T: 0845 351 1157 E: [email protected]

Business hours: Mon-Fri 9am-5.30pm

Vendor Management

Sales

James Gallagher

Oracle Vendor Manager 07976 013 632 [email protected]

Chris Barker

Oracle Sales Desk Manager 07595 865 326 [email protected]

Ian Watkins

Oracle Business Development Manager 07432 128 903

[email protected]

Tracy Nugent

Oracle Sales Specialist 01925 853 571 [email protected]

Natalie Stone

Oracle Sales Administrator 01925 853 683 [email protected]

Linda Webster

Oracle Renewals Specialist 01344 407 935 [email protected]

Pre-Sales

Consulting

Chris Lawrence

Oracle Pre Sales Consultant 07779 799 463 [email protected]

Katherine Raeburn

Oracle Lead Technical Consultant 07595 865 616 [email protected]

Paul Wood

Oracle Services and Licensing Specialist 07720 590 817 [email protected]

Ben Hazelwood

Martin Cheatle