IDService offers you flexible,
personable software
solutions for your field
service needs
D i s c o v e r
a new solution
Key Features
l Ease of usel Dynamic Scheduling l Better accuracy in time and
materials sign-off l Tighter stock/inventory
management
l Back-end System Integration Tools l Barcode scanning & signature
capture (on screen and via image scan) l GPS functionality l Managed Workflow l Intelligent Tracking l Real-time Data l Integration to Navigation l Lone Worker protection
l Delivery and Collection Solution l Reporting facilities including KPI
Contact Us
Tel: +44 (0)1249 554000
Fax: +44 (0)1494 511033
Email: [email protected]
www.uniqueid.co.uk
id
service
offers the above and more...
IDService simplifies the daily tasks and procedures involved in running any busy service desk. With increased savings and greater efficiencies, IDService is an ideal service management software designed to improve the profitability of your business. IDSuite provides a field service management solution which enhances your current service desk operation, improving communication and information flow between field workers, administrators and management.
Our aim is to make the transition from your existing system as simple and as hassle free as possible allowing you to continue running your business. IDTrack’s integrated mapping and routing feature renders all your engineers and calls onto maps which cover the whole of the UK. As calls are completed and uploaded in the field, IDService can tell you in real time where each engineer is located.
With increasing progression in technology, outdated
computer and paper based service desks are rapidly
becoming redundant and are being replaced
by cutting edge field service software solutions.
Our service management software, IDService, is
designed to help you achieve the best performance
possible from your field engineers and service staff
while significantly reducing costs.
Benefits
l
Range of mobile devices
l
Signature capture, scanning, IQ Image lifting and GPS co-ordinates
l24/7 availability
l
Remote management and upgrades to software
lEvent based logging for reporting
l
Real-time or batch interface to customer backend systems
lFull redundancy and load sharing across solution
l
Web based management
interface (http/https)
The heart of the service process, from call handling to job completion, requires management systems that control data and provide accurate business information. Automatically managing the routine of call management, customer information, order processing, enterprise planning and workforce scheduling is a necessary part of any successful field service enterprise.
Through effective route planning, realistic job scheduling and the monitoring of lone workers, tracking solutions can provide greater confidence in the working practices being operated, offering greater security and the ability to support engineers by having the evidence to prove when they arrived on site, how long they stayed at a particular job and what time they left. Service companies that flourish are those that use the information and data provided by tracking and fleet management systems constructively and by doing so the real benefits are seen by both the field operatives and their managers.
Honeywell Dolphin® 7800
For demanding mobile workforce applications that require multiple tasks be completed in a limited amount of time, Honeywell’s Dolphin® 7800 rugged enterprise digital assistant (EDA) delivers multi-purpose computing, communication, and data collection at desktop-like speed, empowering workers to get the job done, regardless of location. Mobile workers need compact, lightweight devices that are designed for durability and usability. With a magnesium inner chassis and engineering grade plastic housings, the Dolphin 7800 provides the durability needed to withstand daily use in challenging environments, without the extra bulk that often accompanies industrial-grade mobile computers.
UnITrace device
The UnITrace device is ideal for companies that require a simple, cost effective and instantly deployable vehicle tracking solution. Utilising advanced and reliable location intelligent technology to optimise business operations. UnITrace delivers real-time information on the location of your fleet of vehicles utilising GPS receivers, wireless communication technology, IP protocol and computing power in a low-profile, compact, unobtrusive device. The vehicle-installed device temporarily stores and transmits information enabling more efficient work processes and routes management, leading to reduced operational costs.
Motorola MC65
With the MC65, your mobile workforce have the tools in hand to get their jobs done right. Desktop-like performance provides instant access to the applications and information back at the office. Shave hours of time out of the work week by capturing and processing just about any type of data on site, quickly and easily - from a single document to hundreds of bar codes, a library of photos or a signature. Activate and reactivate the MC65 on virtually any cellular network in the world, eliminating the need to purchase network technology (GSM or CDMA) specific devices, extending device lifecycle and ensuring that each and every worker has the best connection possible.
Charge & Store Cabinets
A complete mobile terminal charging and storage solution - a ‘communication central’ storage cabinet which offers mobile computer charging, storage and communication with the devices. Designed to give you a professional, efficient and economical solution providing you with peace of mind - the perfect all-in-one solution. The storage solutions from Unique ID have been designed with the tough and demanding warehouse and distribution area in mind - however, Unique’s design team have maintained the functionality, popular aesthetics and size that has meant they are equally suitable for the office or retail arena.
Enhancing
your service levels
l by allowing your customers to receive up-to-date information about their job; IDService provides instant information on the status of jobs and field staff. l by giving staff the ability to complete job information before leaving site and
the option of creating new jobs in the field, your customers can be assured that the required parts are ordered and any additional work needed doing is logged.
Increasing
your workload
l by creating the opportunity to make deployment efficiencies with IDService’s job despatch and management system.
l by eliminating the need for field based staff to return to base and decreasing inaccuracies, thus saving valuable time and resources that your business can use being more productive and generating more revenue.
l by tracking your fleet and monitoring fuel usage you can record these efficiencies and reduce costs.
Proving
your performance to customers with event time stamping
l by having the ability to record information regarding all key job events (for example: signatures, equipment delivered, repairs made, arrival and completion times, parts used that need re-ordering). This information can provide evidence to customers that your company is meeting agreed service levels.
l by enabling you to identify areas for performance improvement within your organisation (for example: automatic re-ordering of parts used by an engineer).
Improving
your cashflow
l by capturing real-time proof of delivery or proof of completion enabling immediate, automatic invoicing. Eliminating the wait between job
completion and returning to hand over any necessary data; IDService can update your accounts system in real-time enabling invoices to be raised as soon as the job is complete and customer signatures to be instantly available for easy retrieval.
l by introducing quick and cost-effective communication between mobile users and the office. IDService includes two-way text messaging that reduces voice and traditional SMS costs and improves communication accuracy. l by eliminating paperwork and reducing double entry errors and data
processing time.
