A CASE STUDY FOR:
C O D E E N I G M A
Proving one size does not fit all in Drupal hosting
BUSINESS
Code Enigma, an expert Digital Agency.
SOLUTION
As a Rackspace Gold-level strategic partner, Code Enigma can offer a full
range of products and services.
CHALLENGES
To offer full service solutions to their clients, including hosting
options for the products they create.
OUTCOME
A much more capable and available platform offering an extensive
range of responsive Rackspace services.
2
Their systems were maturing, they needed to streamline, enhance performance and reliability, boost security and network resilience. At the same time they were finding increasing demand to ‘close the loop’ and host the solutions they were building for their clients.
Greg Harvey, Director at Code Enigma explains: “I guess it’s a case of getting what you pay for. We needed to find a solution better suited to our needs and we found that with Rackspace. Moving was a big investment but it was absolutely necessary to the future of our business.”
He continues: “The depth and availability of product delivered by Rackspace is incredible. It really is a bottomless chest. No matter how unique or complex our client needs we can accommodate them. We can mix virtual and dedicated hardware, we are can have site-to-site VPNs, we can host search appliances for people, we have a range of Network Area Storage (NAS) and Storage Area Network (SAN) solutions available, we can provide physical load balancers and dedicated networks. We can build a custom solution for every need no matter how leftfield.”
Code Enigma is the formation of several small software companies coming together to do something big. Operating since 2010, and with an expert team around the world, they have become established as one of the world’s leading Drupal agencies.
They deliver a full service offering including website development, training and support, content strategy, and hosting. They are a business that helps others get the very best out of Drupal. They are not a team to build and run, they are relationship builders who want their clients to have the best possible experience.
When it comes to hosting, Code Enigma offer a full range of products, from dedicated servers to Platform as a Service (PaaS), developer tools to outsourced servers, and security management. They achieve this because they are a Rackspace Gold-level strategic partner.
Code Enigma worked with a small US-based hosting provider when they started out. Operating in the public cloud, issues with network reliability, downtime, machine outage, noisy neighbours, and devoting excess time to system administration made this relationship untenable.
THERE’S NO SUCH THING AS A ONE SIZE FITS
ALL IN DRUPAL HOSTING
RESPONSIVE TO CLIENT DEMANDS
THE DEPTH AND AVAILABILITY OF PRODUCT DELIVERED BY
RACKSPACE IS INCREDIBLE. IT REALLY IS A BOTTOMLESS CHEST.
NO MATTER HOW UNIQUE OR COMPLEX OUR CLIENT NEEDS WE
CAN ACCOMMODATE THEM.
“
“
Code Enigma is an ‘always on’ agency, something that is hard for a small business to achieve. Greg explains: “Having a big company sitting behind our small one means we can deliver out of hours. We can leave at the end of the day and enjoy our weekends knowing that everything is working as it should. We are also saving money by having hardware that doesn’t break. Outages could cost us $100 a pop, this was happening perhaps three times a week. I could envisage, had we not migrated to Rackspace,a bill of £50,000 or more per year with our current number of VM’s.”
He continues: “The key point is that whilst we have substantially grown our business and doubled our revenues in the last year, we have not doubled our hosting spend – a fantastic result thanks to unrivalled support”.
MONEY SAVING PIECE OF MIND
Having development and hosting under one roof is a great selling point for Code Enigma. Indeed they envisage that their hosting and support offering will grow by 50%-70%.
A GREAT PLATFORM TO SPRINGBOARD
FUTURE SUCCESS
Code Enigma have become established as one of the world’s leading Drupal agencies
THE KEY POINT IS THAT WHILST WE HAVE SUBSTANTIALLY
GROWN OUR BUSINESS AND DOUBLED OUR REVENUES IN THE
LAST YEAR, WE HAVE NOT DOUBLED OUR HOSTING SPEND – A
FANTASTIC RESULT THANKS TO UNRIVALLED SUPPORT.
“
“
GREG HARVEY - Director at Code Enigma
Security is a high priority for Code Enigma. Working with Rackspace has delivered the difference in three ways according to Greg - Confidentiality, Integrity and Availability (The C I A triad).
“Confidentiality is definitely improved with Rackspace. Their tangible ISO accreditation covers all key systems and their security policy means we get complete confidence that the confidentiality of our information is guarded. When it comes to integrity, many hosts would say that is not really their problem, not Rackspace. We can choose from a range of backup solutions to suit our needs, and the function of those systems is transparent. Availability has improved in spades since we moved to Rackspace - the 100% network uptime commitment, a highly available virtualization platform, and sNAS means we have a significantly more fault-tolerant set-up and far stronger availability stats.”
SECURITY – THE CIA TRIAD
As a result of working with Rackspace, Code Enigma’s reputation for security and unrivalled uptime statistics has been instrumental in winning customer accounts.
Indeed, they are the only Drupal specialist hosting company on the G-Cloud government procurement platform.
4
Offering a fully comprehensive package is the foundation upon which their future
success rides. Even so, Code Enigma continues to keep an eye on the latest technologies to strengthen their offering.
Greg concludes: “We have achieved our goals since moving to Rackspace. We deliver a best of both worlds approach that differentiates us from competitors. But we never rest in our desire to do even more for our clients and with this in mind we are keen to continue broadening our technology base. Rackspace will certainly help facilitate this. We are already heading towards a hybrid offering that will provide our clients with a cloud dashboard to buy hardware and self-provision servers from us. Rackspace are proactive in helping us achieve our goals and ensure we make solid product selections that move us forward.”
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This case study is for your informational purposes only. RACKSPACE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS CASE STUDY. All customer examples and the information and results illustrated here are based upon the customer’s experiences with the referenced Rackspace services and are not necessarily indicative of the future performance of Rackspace services. Rackspace detailed services descriptions and legal commitments are stated in its services agreements. Rackspace services’ features and benefits depend on system configuration and may require enabled hardware, software or additional service activation. Actual cost of specific hosted environment and performance characteristics will vary depending on individual customer configurations and use case.
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