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Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017
Description: When most people think of the Cloud, they think about infrastructure hosting as it is a cost effective alternative for enterprise application implementation and ongoing operations. However, few people understand the potential in Cloud Telephony, which represents a significant opportunity for replacement of traditional telecommunications systems, especially for small-to-medium businesses (SMB) communications services.
Some of the advantages of Cloud Telephony include unified communication system without maintaining hardware, software and maintenance cost reduction, single number integration, common system to support multiple locations, improved disaster recovery, and cost effective operations. The Cloud Telephony
ecosystem includes cloud telephony providers, smartphone manufacturers, cloud telephony API providers, and various customers such as large corporations, SMB, and various intermediaries.
This research evaluates key growth parameters and market and technology trends for cloud telephony. The report includes market projections and comparative analysis for SMBs, large organizations, NGOs,
governments, VoIP vendors, and telecom operators. Target Audience:
- Cloud based Infrastructure as a Service (IaaS) providers - VoIP service providers including MSO and OTT operators - Non-traditional telephony service providers such as Google - Traditional fixed/wireline and mobile/wireless network operators
Contents: 1.0 EXECUTIVE SUMMARY 1.1 RESEARCH METHODOLOGY 1.2 KEY BENEFITS OF THE REPORT
1.3 QUESTIONS ANSWERED IN THE REPORT 2.0 INTRODUCTION
3.0 CLOUD TELEPHONY: TECHNOLOGICAL BACKGROUND 3.1 WHAT IS CLOUD TELEPHONY
3.2 TECHNOLOGIES 3.2.1 SIP
3.2.2 IVR
3.3 COMPARATIVE USE OF TELEPHONY TECHNOLOGY BY SIP VS. IPBX VS. IVR 2011 - 2016 3.4 SPEECH TECHNOLOGY: A NEW TECHNOLOGICAL OPPORTUNITY FOR CLOUD TELEPHONY 3.5 PREREQUISITES FOR CLOUD TELEPHONY
4.0 SECURITY AND PRIVACY CONCERN FOR SUCCESSFUL CLOUD TELEPHONY 4.1.1 DOS ATTACK
4.1.3 BOUNCE ATTACK 4.1.4 PERSONALIZATION 4.1.5 MEDIA SPECIFIC ATTACK 4.1.6 MALICIOUS CODE INJECTION 4.1.7 VOIP PHISHING
4.1.8 TOLL FRAUD 4.1.9 SPIT
4.1.10 TOOLS
4.2 SOLUTIONS FOR SECURED CLOUD TELEPHONY SYSTEM 4.2.1 SECURED LOG ON
4.2.2 SECURED TRANSACTION
4.2.3 CONTINUOUS MONITORING AND AUDIT 4.2.4 ANTI VIRUS SYSTEM
4.2.5 USING SIP PROXY
4.2.6 SIP ENCRYPTION TECHNIQUE 4.2.7 NETWORK INFRASTRUCTURE 4.2.8 AUTHENTIC UPGRADE 4.2.9 USE SECURED PROTOCOLS 4.2.10 USE DEDICATED SERVER
5.0 PRESENT STATUS OF CLOUD TELEPHONY: AT A GLANCE 5.1 MARKET SHARE OF POPULAR VOIP VENDOR
5.1.1 FRING 5.1.2 SKYPE
5.1.3 GOOGLE VOICE
5.1.4 CALL RATE FOR DIFFERENT CLOUD TELEPHONY PROVIDER 5.1.5 MONTHLY COST FOR DIFFERENT PROVIDER
5.2 CLOUD TELEPHONY MARKET VALUE PROJECTION 2012-2017
5.3 COMPARATIVE REVENUE OF DIFFERENT CLOUD TELEPHONY TELECOM OPERATORS SERVICE PROVIDER: 2010-2012
5.4 COMPARATIVE ANNUAL REVENUE OF VOIP: 2010-2018 5.5 NEXT GENERATION VOICE: VOLTE
6.0 TRADITIONAL PHONE SYSTEM VS CLOUD TELEPHONY 6.1 DISADVANTAGES OF TRADITIONAL PHONE SYSTEM 6.1.1 LIMITATIONS FOR OFFSHORE OFFICES
6.1.2 LACK OF SCALABILITY
6.1.3 INCREASED NUMBER OF CLOUD BASED COMPANY 6.1.4 COST
6.1.5 UNIFIED COMMUNICATION 6.1.6 NUMBER OF EXTENSION
6.1.7 ADDITIONAL HARDWARE AND SOFTWARE OF TRADITIONAL PHONE LINE 6.1.8 RISK OF OWNERSHIP
6.1.9 NO CONCURRENT USE 6.1.10 MULTIPLE WORKING SITES 6.1.11 LIMITED OPERATION
6.2 HOW CLOUD TELEPHONY CAN SOLVE DRAWBACKS OF TRADITIONAL PHONE SYSTEM 6.2.1 NUMBER OF EXTENSION
6.2.2 CONCURRENT CONNECTION 6.2.3 UNIFIED COMMUNICATION 6.2.4 DYNAMIC NUMBER OF EXTENSION 6.2.5 COST
6.2.6 REMOTE WORKING AREA
6.2.7 NO ADDITIONAL HARDWARE AND SOFTWARE 6.2.8 HUGE NUMBER OF APPLICATIONS
6.3 INDUSTRY PREFERENCE OVER TRADITIONAL COMMUNICATION SYSTEM 6.3.1 INTERACTION WITH CUSTOMER AND QUICK RESPONSE
6.3.2 SCALABILITY
6.3.3 GLOBALIZATION AND LOCAL TRANSPARENCY 6.3.4 FLEXIBLE AND EASILY REACHABLE
6.3.5 EASY MAINTENANCE
6.4 COMPARATIVE ANALYSIS OF THE FACILITIES OF CLOUD TELEPHONY AND TRADITIONAL PBX 6.5 MAIN REASONS BEHIND CLOUD TELEPHONY PREFERENCE FOR CURRENT INDUSTRY 6.5.1 CROWD SOURCING
6.5.2 SINGLE HELP CENTER NUMBER 6.5.3 COLLABORATIVE COMMUNICATION 6.5.4 INTEGRATION WITH OTHER SERVICE
6.5.5 NO ADDITIONAL STAFF FOR PHONE SYSTEM MAINTENANCE 6.5.6 COST
7.0 ADVANTAGES AND DISADVANTAGES OF CLOUD TELEPHONY 7.1 ADVANTAGES
7.1.1 FLEXIBILITY 7.1.2 SCALABILITY 7.1.3 LOW COST
7.1.4 HUGE FUNCTIONALITY
7.1.5 EASY TO INTEGRATE WITH OTHER SERVICES 7.1.6 EASY ADMINISTRATION
7.1.7 SECURED 7.1.8 NO WIRE
7.1.9 CONTINUOUS MONITORING 7.1.10 UNIFIED COMMUNICATION 7.1.11 FREE FROM NATURAL DISASTER 7.1.12 HYBRID SYSTEM
7.1.13 SUCCESS OF BUSINESS 7.1.14 MAGIC OF CLOUD 7.2 DISADVANTAGES 7.2.1 POWER SUPPLY
7.2.2 HOME SYSTEM INTEGRATION 7.2.3 911 SERVICE 7.2.4 INTERNET CONNECTION 7.2.5 SECURITY THREAT 7.2.6 PROCESSOR POWER 7.2.7 TRAFFIC 7.2.8 CALL LATENCY
7.2.9 POOR AUDIO QUALITY OF VOIP 7.2.10 COMPLICATED FEATURE LIST
7.2.11 DEPENDENCY ON SERVER 7.2.12 LACK OF REDUNDANCY
7.2.13 LOSS OF PERSONAL INFORMATION
8.0 OPPORTUNITIES AND CHALLENGES OF CLOUD TELEPHONY 8.1 VAAS
8.2 OPEN THE DOOR TO UTILIZE SPEECH TECHNOLOGY 8.3 ROBUST UNIFIED COMMUNICATION PLATFORM 8.4 CALL SERVICE
8.5 OPPORTUNITIES FOR INDUSTRY 8.6 OPPORTUNITIES FOR TELECOM 8.7 OPPORTUNITIES FOR NGO
9.0 GOVERNMENT & CLOUD TELEPHONY 9.1 SCOPE OF CLOUD TELEPHONY SERVICES
9.1.1 JUDICIARY HELP LINE FOR GENDER AND DOMESTIC VIOLENCE 9.1.2 BANK SERVICE
9.1.3 IMMUNIZATION PROGRAM
9.1.4 DISASTER MANAGEMENT: EMERGENCY ANNOUNCEMENT 9.2 SOCIAL WELFARE & CLOUD TELEPHONY
9.3 CASE STUDY: INDIA & CLOUD TELEPHONY
9.3.1 FARMERS AND FISHERMEN HELPLINE USING CLOUD TELEPHONY 9.3.2 CLOUD TELEPHONY & IVRS BASED DAILY MONITORING SYSTEMS 9.3.3 HYUNDAI TRIDENT
10.0 CLOUD TELEPHONY ADOPTION FOR BUSINESS GROWTH 10.1 WHY BUSINESS NEED CLOUD TELEPHONY
10.2 CHECKLIST TO DETERMINE THE NECESSITY OF CLOUD TELEPHONY 10.2.1 DO YOU WANT TO REDUCE PHONE SYSTEM AND PHONE SERVICE COST? 10.2.2 DO YOU NEED UNIFIED AND FLEXIBLE COMMUNICATION SYSTEM? 10.2.3 IS YOUR COMPANY SIZE CHANGE DYNAMICALLY?
10.2.4 DO YOU HAVE MOBILE EMPLOYEES? 10.2.5 DO YOU NEED 24/7 SERVICE SOLUTION? 10.2.6 DO YOU HAVE MULTIPLE OFFSHORE OFFICES?
10.2.7 DO YOU WANT TO CONNECT WITH DIFFERENT TYPE OF INDUSTRY? 10.2.8 IS THE DEGREE OF COLLABORATION OF YOUR COMPANY IS HIGH? 10.2.9 DO YOU NEED STANDARDIZED AND SECURED COMMUNICATION? 10.2.10 IS YOUR REQUIREMENT CHANGES DYNAMICALLY?
10.2.11 DO YOU NEED OTHER VOICE RELATED PERIPHERAL? 10.2.12 DO YOU NEED OTHER SERVICES TO BE INTEGRATED? 10.2.13 IS YOUR OFFICE IS IN NATURAL DISASTER PRONE AREA? 10.2.14 IS YOUR POWER SUPPLY UNPREDICTABLE?
10.2.15 DO YOU HAVE ANALOG DEVICES THAT NEED TO INTERFACE WITH YOUR PHONE SYSTEM 10.2.16 WHAT ARE YOUR FAX REQUIREMENTS?
10.2.17 WHAT ARE THE MAIN REQUIREMENTS OF YOUR BUSINESS CALL?
10.2.18 DO YOU WANT TO MONITOR AND RECORD YOUR CONVERSATIONS CONTINUOUSLY? 10.2.19 DO YOU NEED INTERACTIVE SURVEY AND CUSTOMER FEEDBACK FROM CUSTOMERS? 10.2.20 DO YOU WANT TO PARTICIPATE IN THE "GO GREEN" COMMITMENT OF WORLD? 10.3 CONSIDERATION FOR SELECTION OF CLOUD SERVICE PROVIDER
10.4 BUSINESS GROWTH FOR CLOUD TELEPHONY ADOPTION 10.4.1 REAL STATE AND CLOUD TELEPHONY
10.4.2 CALL CENTER AND CLOUD TELEPHONY 10.4.3 CLOUD TELEPHONY AND WEB BASED SALES 10.4.4 SME AND CLOUD TELEPHONY
10.4.5 SOME SCENARIO OF BUSINESS GROWTH DUE TO CLOUD TELEPHONY ADOPTION 10.5 REASON BEHIND THE RELUCTANCE OF CLOUD TELEPHONY ADAPTION
10.5.1 SECURITY
10.5.2 UNKNOWN FUTURE COST
11.0 CONCLUSIONS AND RECOMMENDATIONS List of Figures
Figure 1: PBX on your premises or in your cloud Source Figure 2: SIP Use in business Network Source
Figure 3: SIP working Principle
Figure 4: SIP Price and Number Porting Price
Figure 5: Comparative prediction on use of telephony technology Figure 6: User (%) for different VoIP Provider
Figure 7: Google Voice and its Feature
Figure 8 : International Call Share projection for 2012-2017 Figure 9: Local call market value share projection for 2012-2017 Figure 10: Revenue of Different cloud telephony service provider Figure 11: VoIP Revenue Forecast 2010-2018
Figure 12: VoLTE Revenue Forecast 2010-2016 Figure 13 : Leading Initiator of VoLGA
Figure 14 : VoLGA Overview
Figure 15 : User preference for Placing Order
Figure 16: IP telephony adoption projection 2012-2016 Figure 17: Revenue share of telecom industry
Figure 18: process Flow of Fishermen Helpline List of Tables
Table 1: Skype Statistics 2012
Table 2: Google Voice: super low rates compare to the competition Table 3: Comparative Call rate per minute for some important countries
Table 4: Cost Breakdown for Vonga, Ooma, MagicJack Plus, Skype and Google Voice Table 5: Future Plans: Two major cloud telephony competitors
Table 6 : Middle East and Africa Mobile VoIP Revenue Forecast 2012-2017 ($Billions, AGR %, CAGR %) Table 7 : Comparative Analysis of the facilities of Cloud Telephony and Traditional PBX
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