www.innbox.net
TR-069 Remote
Device Management
Most of today’s end users are not skilled when it comes to managing end devices. They expect the device to be plug and play and all the services and features to be enabled and managed remotely without their involvement. They don’t want to sit by the phone waiting and trying to figure out, together with the customer support staff, what went wrong, how to configure the device, etc.
Simplifying the management of customer premises equipment (CPE) in home networks has become mission-critical for most broadband service providers – especially for those looking to roll out triple-play and fixed-to-mobile services. A helpdesk overloaded with calls from
unsatisfied end users to service providers, a lot of manual operations, an increasing number of devices, etc., are just some of the challenges that operators are struggling with today. The Innbox/Iskratel TR-069 ACS solution delivers key capabilities to help providers manage their devices efficiently and to keep a competitive advantage.
SUBSCRIBERS
»NIGHTMARE«
OPERATORS
»NIGHTMARE«
5 4
Increased Management Efficiency
and Improved End User Satisfaction!
The Innbox TR-069 ACS solution enables help-desk personnel to remotely control and manage TR-069- enabled customer premises
equipment (CPE) – including residential gateways, IP set-top boxes, VoIP adapters, Femtocell access points, cable modems – from a variety of different vendors. The solution handles every task that is related to CPE management, including zero-touch provisioning, configuration updates, software upgrades, monitoring, problem diagnosis, troubleshooting. etc. Customer support is significantly enhanced and optimized via a simple, intuitive GUI, which leads to efficient customer interactions, improved customer experience and, last but not the least, increased profitability.
Tomorrow ...
with
TR-069
implemented
how e
asy :D
perfec
Tomorrow ...
Reduced costs and stimulated revenue growth.
Why is TR-069
the best approach in most cases?
HOw
?
EASy
!
BECAUSE
IT
:
AUTOMATED HGW PROVISIONING AND SERVICE MANAGEMENT
(ZERO-TOUCH ACTIVATION, AUTOMATIC MASS UPGRADES)
END-TO-END DIAGNOSIS /
TROUBLE SHOOTING
OF COMPLEX HGWS & SERVICES
THE NUMBER AND DURATION OF CALLS TO CONTACT CENTER IS DECREASED
DECREASED LOGISTIC EXPENSES, TRUCK ROLLS
DECREASED TECH. SUPP. COSTS
DECREASED
CONTACT CENTER EXPENSES
• offers onesystemfor any type of device • is cpevendorindependent
• is designed for medium to large number of devices • enables automation of provisioning
• acceleratesintroduction and automates mass management of home devices
• introducesfullysecuredinterfacefor
devices and Operations Support Systems (OSS)
• enables extensivereportingand monitoringcapabilities
enablesreal-timecpediagnostics and troubleshooting for CSRs • it has a supportforipv6compliant devices
9 8
2 SOLUTIONS
Flexible Implementation Options Tailoring Your Approach ...
Solution for smaller number
of devices
- up to few 100.000
• Perfectforcostefficientsolutions • Enables fastdeployment
• it is flexible – basedon „lamp“architecture • nothirdpartylicenced SW
Solution for a large number of
devices - up to Several Millions
• scalablefor millions of devices• fieldproven solution
• additionalmodules (reporting, dashboard,
alarming, wholesale, other protocol proxies)
In order to maximize remote management efficiency for each individual
telco operator, we offer
severalmanagementoptionsbased on
the number of devices managed and location of the solution
implementation.
CALL CENTER TELCO OPERATOR Auto-Configuration Server (ACS) OSS/BSS HOME GATEWAY HGW HOME MEDIA SERVER IP STB VoIP TR-069 END USER CALL CENTER HOME GATEWAY HGW
OSS/BSS HostedAuto-Configuration Server (ACS) HOME MEDIA SERVER IP STB VoIP ISKRATEL CLOUD SERVICES TELCO OPERATOR END USER TR-069
Depending on the implementation location and HW/SW ownership
On Site Solution
Implemented at the Operator’s premises –
Complete solution in the Service Provider’s Ownership and Responsibility
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www.innbox.net
Iskrabel, Ulica Harkovskaja 1/601, BY - 220073 Minsk, Belorusija, telefon: +375 17 213 03 36, telefaks: +375 17 251 74 59, e-pošta: [email protected], www.iskratel.com Iskracom, Naurizbay batyra 17, pisarna 213, 050004 Almati, Kazahstan, telefon: +7 727 244 82 22, telefaks: +7 727 244 82 19, e-pošta: [email protected], www.iskratel.com Iskratel, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenija, telefon: +386 (0)4 207 20 00, telefaks: +386 (0)4 207 27 12, e-pošta: [email protected], www.iskratel.com
Iskratel MMC, Ulica Fazail Bajramov 2, kvartira 2, AZ1025 Baku, Azerbajdžan, telefon: +994 12 496 73 71, e-pošta: [email protected], www.iskratel.com
Iskratel Poljska, Ulica Legnicka 55/4, 54-203 Wroclaw, Poljska, telefon: +48 (71) 349 29 05, telefaks: +48 (71) 349 29 02, e-pošta: [email protected], www.iskratel.com Iskratel Tashkent, pr. Amira Temura, 99 »A«, 100084 Taškent, Uzbekistan, telefon: +998 (71) 300 31 08, e-pošta: [email protected], www.iskratel.com
Iskratel Ukrajina, Ulica Artema 72a, 04050 Kijev, Ukrajina, telefon: +380 44 363 01 00, telefaks: +380 44 363 01 00, e-pošta: [email protected], www.iskratel.com Iskrauraltel, Ulica Komvuzovskaja 9a, 620137 Jekaterinburg, Ruska federacija, telefon: +7 343 210 69 51, telefaks: +7 343 341 52 40, e-pošta: [email protected], www.iskrauraltel.ru ITS Iskratel Skopje, Kej 13 Noemvri, Kula 4, 1000 Skopje, Makedonija, telefon: +389 2 323 53 00, telefaks: +389 2 323 53 99, e-pošta: [email protected], www.its-sk.com.mk Iskratel, d.o.o., Kranj
Ljubljanska c. 24a, SI 4000 Kranj, Slovenia Phone: +386 (0)4 207 2000, Fax: +386 (0)4 207 2712 e-mail: [email protected]
www.iskratel.com
