PrePare for the unexPected.
Plan for Peace of mind.
When tWo teams of
experts come together,
performance is seamless.
Your department gains a continuous chain of support and proficiency with PremierAssurance, Varian’s exclusive service and support program. Our experience in care and technology gives our offering an edge that we pass along straight to your clinic. Every link in the Varian chain—our people, process and OEM parts—is held to a high standard of quality to help you perform at your best. With our network behind you, you can be confident that your systems are working as hard as you are.
With a network of Varian-certified experts on call, your clinic can weather the unexpected without interrupting care or communication. Get peace of mind that your equipment is running properly, and patients, not maintenance, remain the priority. When you don’t have to worry about uptime, you can focus on treating patients with confidence. PremierAssurance gives your department the support to reach for seamless performance.
HARDWARE SERVICE
SOFTWARE lOGISTICS HElP DESK REMOTE SuPPORT TRAINING/ EDuCATION INSTAllATION CONSulTING SERVICES SITE SOluTIONS
We focus on performance,
so you can focus on patients.
O N CO LO G I ST
r a d I aT I O N T h e r a p I ST
every Varian rep that I’ve encountered has been knowledgeable and prepared. Varian continues to keep the crew educated to the latest and greatest.
Carol Kubetz, b.S., r.t. (t) (r)
MANAGER OF RADIATION SERVICES, PAlM BEACH CANCER CENTER
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Take system reliability from an expectation to a foregone conclusion. Our dedicated professionals make sure your Varian delivery systems and software are operational and ready to treat patients. We are on call and ready to answer questions your team may have about both hardware and software. Many of our Help Desk staff have clinical backgrounds, so you get the answers you need.
PremierAssurance provides Varian equipment with crucial enhancements, and oncologists with peace of mind.
> Access to our service and support lets you deploy advanced treatment modalities using new Varian features as they become available
> Our skilled upgrade specialists work with you to create a unique upgrade plan based on your current hardware and software, and future goals
> Continuously increase your clinic’s capabilities, and get the most out of your investment with the service plan that’s right for your situation
PremierAssurance supports clinical staff.
Give your clinic crucial answers right when you need them, so patient care can continue without interruption. Minimize disruptions to a patient’s schedule with service and support to handle issues as they arise. Make upgrades smooth and easy to implement, so new modalities can be adopted without compromising care. With remote support, our trained engineers view parameters in real time, exactly as you see them, so problem solving is fast and direct. PremierAssurance means Varian team members are there to help you, even when a patient is on the couch. Comprehensive support from Varian means that radiation therapists can be confident in the knowledge that treatments are delivered according to plan and systems are up-to-date.
> Help Desk gives access to a broad network should a question arise
> SmartConnect,® our on-demand remote support feature, enables your Varian service representative to provide immediate real-time assistance
> Training with field-experienced professionals allows you to learn and implement the latest treatment capabilities
Rely on a deep support system dedicated to optimal operation. Varian engineers establish a direct connection with your clinic and hardware, so your equipment’s precision becomes our daily concern. We monitor and maintain performance to give you the confidence that your systems are accurate and performing properly. With PremierAssurance, you get access to service technicians near you, so response is quick and consistent. Our technicians develop a relationship that supports your hardware, software and your entire operation.
PremierAssurance quality assurance helps products stay at the same level of precision as the day they were commissioned.
> Fast access to OEM parts keeps repairs quick and accurate, to minimize downtime
> Periodic Maintenance Inspection helps eliminate stress by making any necessary adjustments to maintain safety
use our depth of experience to enhance your existing resources and equipment. We’re there for you when your department needs extra assistance, or when you don’t have time to address a problem. So coverage won’t overlap with in-house resources, and you retain the option to refer to us at your discretion. Plus, Varian technical training keeps your knowledge current, so engineers can perform up to the highest standard of care.
With PremierAssurance, you can leverage and improve your skills, and call on Varian whenever needed.
> Versatile education capabilities mean training can happen on-site to fit your needs. learn from instructors with extensive experience using the equipment, and benefit from real-world insights
> Access the Help Desk for support from skilled representatives
> Receive OEM parts at a discount from our parts inventory in worldwide locations
We don’t have a good day
until you do.
complement your skills with support and training.
PremierAssurance supports technical staff.
Varian looks out for us. If they see a problem, they automatically order the part. They have always been very conscious not to interfere with the patient’s schedule.
DomeniCo Delli Carpini, ph.D., D.a.b.r.—CHIEF MEDICAl PHYSICIST, GREENWICHHOSPITAl
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M e d I C a L p h Y S I C I ST
B I O M e d I C a L e N G I N e e r
Keep your clinic productive—even when the unexpected occurs. Varian service gives you the continuity to reduce the time and cost impact of downtime. Our service ensures that your hardware and software are ready to deliver optimal patient care—day in and day out. We maintain a large OEM part inventory in strategic locations, and can even host parts on-site, so your clinic gets the right part as quickly as possible.
With predictable pricing and consistent upgrades, PremierAssurance contracts can eliminate budgetary surprises and keep your department running smoothly.
> Dependable access to OEM parts offers a key advantage in maintaining strong levels of throughput and availability throughout the year
> World-class training opportunities and flex credits keep your staff current and competitive, even in times of headcount turnover
> Flexible contracts include options to plan for minor hardware upgrades and future, large-scale upgrades within your budget
maximize productivity
by minimizing doWntime.
Varian prepared us extremely well for the upgrade, and things went perfectly. Not kind of perfectly, not sort of perfectly. They went absolutely perfectly.
JaCK Dalton, m.D.— NEW YORK RADIATION ASSOCIATES
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a d M I N I ST r aTO r
PremierAssurance supports administrators.
Protecting your hardware and software is about more than the investment. It’s about the success of your facility and, ultimately, the success of your patients. At Varian, we’re dedicated to furthering the fight against cancer. When we ensure your equipment’s performance, you can be confident in your care.
PremierAssurance forms a partnership that will support your systems for their entire lifecycle. Our team of fast, friendly professionals can mobilize to put you in touch with the right person at the right time. From quick installations to innovative upgrades, your peace of mind is our priority.
premierassurance
our coverage isn’t just support for your systems.
it’s support for you.
HARDWARE SERVICE Solutions for equipment.
Feel confident in performance with our constant attention to detail.
SOFTWARE the latest upgrades.
Maintain assets and stay at the forefront of treatment technology and training with a customized upgrade plan.
lOGISTICS Fast access to oem parts.
Stay assured of quality with premium parts, strategically located near you.
HElP DESK experts on call.
Get direct access to experienced clinical and technical professionals, continually trained to Varian’s standard.
REMOTE SuPPORT Fast answers with SmartConnect.
Immediate, on-demand maintenance brings Varian knowledge right to your desktop the moment a question arises.
INSTAllATION AND PROjECT MANAGEMENT rapid deployments. Start or resume treatments faster with quick, hassle-free installations.
TRAINING/EDuCATION blended learning instruction.
Combine on-site clinical support, classroom training and remote learning in an ongoing, comprehensive and customizable program.
CONSulTING SERVICES optimize clinical processes.
learn best practices for operating your clinic from our experience and technical know-how.
SITE SOluTIONS informed clinic design.
Promote safety and efficiency at your site with consultations from architecture to construction, for both new and expanding facilities.
answers
> Speak to a person in a matter of minutes
> Clinically experienced physicists, dosimetrists and radiation therapists help you with tough issues
> Internal support network that gives our staff access to the same engineers who designed the products
> Ongoing staff training on the latest Varian technologies to ensure we have the answers you need
> Industry-leading global network of Clinical Support Centers
installation
> Fast installation cycle times to start treatments with minimal delay
> Hardware and software upgrades with reduced downtime for more continuous treatment
> Site Solution consultations to answer construction and IT planning questions for efficient installations
> A single point of contact with a Varian Project Manager from beginning to end
> #1-rated in system installation process*
service
training
> Over 1,500 service engineers and support staff located worldwide to quickly respond to your needs > Spare parts logistics in place to deliver the replacement OEM parts you need when you need them > Flexible support solutions to provide peace of mind for your investments
> #1-rated in overall service engineer performance* > #1-rated in availability of replacement parts*
> Committed to partnering with you to help you meet your immediate and long-term goals
> Energetic professionals with extensive clinical and product expertise
> Dedicated to working with you to develop a comprehensive program to help maximize your use of Varian products
> Approved for Continuing Education (CE) credits
> Annual refresher training including flex credits, travel allowances and on-site training days
> Training offered conveniently at one of our Global Education Centers
> #1-rated in overall training*
Only PremierAssurance gives you a direct line to Varian’s decades of experience. Our worldwide team is available to provide local service whenever and wherever the need may arise. Our technicians receive regular training on all Varian products, learning directly from our own staff. Plus, only Varian has an escalation path that can take your question straight to the engineers who designed the equipment.
Take the stress out of setbacks, knowing that repairs are in our hands. From on-site service to remote support, in-depth training and site planning, the PremierAssurance team is committed to keeping your department at peak performance.
meet your varian global support creW.
I choose Varian because I am backed up by a team.
li-Chung Ku, ph.D., D.a.b.r. — MEDICAl PHYSICS MANAGER, SAlEM HOSPITAl
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varian Premierassurance positions a robust organization behind your
entire department. Keep your operations and treatments moving forward
with reliable contracts and answers from highly trained professionals.
rely on your system’s safety with our skilled oversight.
with our breadth of service and support integrated into your clinic, your
focus can remain on providing the best possible care for your patients—
today and for years to come.
continuous service means
continuous performance.
The working relationship is an integral part of delivering safe, quality care in a complex system. It’s definitely a partnership.
ChriS newComb, m.b.a., m.eng., mCCpm
PROVINCIAl lEADER MEDICAl PHYSICS, SASKATCHEWAN CANCER AGENCY
Premierassurance™ Program
uSa headquarters
California
Varian Medical Systems Palo Alto, CA Tel: 650.424.5700 800.544.4636 Fax: 650.493.5637 Customer Support Services headquarters Milpitas, CA Tel: 650.424.5700 north america Varian help Desk
1.800.VARIAN.5 (1.800.827.4265)
To learn more, visit
varian.com/premierassurance
uSa regional offices
California
Varian Medical Systems Corona, CA
Tel: 951.280.4401 Fax: 951.280.4300 georgia
Varian Medical Systems Marietta, GA Tel: 770.955.1367 Fax: 678.255.3850
european headquarters
Switzerland
Varian Medical Systems International AG Zug, Switzerland Tel: 41.41.749.8844 Fax: 41.41.740.3340 austria
Varian Medical Systems Gesellschaft m.b.H. Brunn am Gebirge, Austria Tel: 43.1.698.56.56 Fax: 43.1.698.56.59 belgium
Varian Medical Systems Belgium N.V./S.A. Diegem, Belgium Tel: 32.2.720.10.08 Fax: 32.2.720.77.07 Finland
Varian Medical Systems Finland Oy
Helsinki, Finland Tel: 358.9.430.771 Fax: 358.9.455.4585
France
Varian Medical Systems France
Buc, France Tel: 33.1.30.83.83.83 Fax: 33.1.30.83.83.00 germany
Varian Medical Systems Deutschland GmbH Darmstadt, Germany Tel: 49.61.51.73130 Fax: 49.61.51.731313 india
Varian Medical Systems India Pvt Ltd. Mumbai, India Tel: 91.22.26162301 Fax: 91.22.26162277 Varian Medical Systems India Pvt Ltd. Chennai, India Tel: 91.44.28295970 Fax: 91.44.28295980 italy
Varian Medical Systems Italia, S.p.A.
Milano, Italy Tel: 39.02.921.351 Fax: 39.02.921.35240
netherlands Varian Medical Systems Nederland B.V. Houten, Netherlands Tel: 31.30.634.0506 Fax: 31.30.636.2466 Scandinavia
Varian Medical Systems Scandinavia AS Herlev, Denmark Tel: 45.44.500.100 Fax: 45.44.500.190 Spain
Varian Medical Systems Ibérica, S.L.
Madrid, Spain Tel: 34.91.33.44.800 Fax: 34.91.33.44.801 uK
Varian Medical Systems UK Ltd.
Crawley, West Sussex, UK Tel: 44.1293.601.200 Fax: 44.1293.510.260
asian headquarters
hong Kong
Varian Medical Systems Pacific, Inc.
Kowloon, Hong Kong Tel: 85.22.724.2836 Fax: 85.22.369.4280 China
Varian Medical Systems China Ltd.
Beijing, P.R. China Tel: 86.10.8785.8785 Fax: 86.10.8785.8960 Japan
Varian Medical Systems K.K. Chuo-ku, Tokyo
Tel: 81.3.4486.5010 Fax: 81.3.4486.5009
latin american headquarters
brazil
Varian Medical Systems do Brasil Ltda. São Paulo, Brazil Tel: 55.11.3457.2655 Fax: 55.11.3286.0034
australian headquarters
australia
Varian Medical Systems Australasia Pty Ltd. Sydney, Australia Tel: 61.2.9485.0111 Fax: 61.2.9485.0119
© 2012 Varian Medical Systems, Inc. Varian Medical Systems and Smart Connect are registered trademarks of Varian Medical System., Inc. PremierAssurance is a trademark of Varian Medical Systems, Inc.
RAD 10190A 2/2012 (3M)
It’s a whole mindset at Varian. Their goal is that patients get treated.
Jan Van boeSChoten , a.b., r.t.t. — DIRECTOR OF RADIATION ONCOlOGY, PAlO AlTO MEDICAl FOuNDATION
