Event Management System Software History

Event Management System Software History

This document offers a general summary of the Event Management System (EMS) software, comprising the EMS SERVER and EMS CLIENT, together with all changes and expanded functions undertaken to date.

Further information on the Event Management System can be found in the documentation available at the HeiTel Digital Video GmbH internet site, www.heitel.com.

Overview of key innovations in the Event Management System

All the following changes and expanded functions are related mostly to the Event Management System software. For detailed information with specific regard to the CamControl SERVER and CamControl CLIENT modules, please refer to the relevant history information of the comparable software suites CamControl PRO and CamControl LITE (sh_cc_pro_gb.pdf, sh_cc_lite_gb.pdf).

Special hint: for update processes please refer to the EMS update guide. Contact the HeiTel team in order to receive a corresponding EMS update file.

EMS V2.1.1 2015-08-05

This EMS software version does not support Windows XP, Windows Vista or Windows Server Standard anymore. Support of all functions only with firmware v4.40 (VG, CamDisc E / + E and ipVG series) or v2.34 (SVR series) or above:

 Modifications at new Event CLIENT

o German translation revised at Private MV module o Start up and info dialogue modified

 Automatic VG firmware tool supports HeiTel next generation CamDisc E, CamDisc+ E and ipVG devices

 CamControl CLIENT initialization file (*.ini file) modified

 Event ERASER shutdown behaviour fixed

EMS V2.1.0 2015-07-16

EMS V2.0.0 2015-02-10

This EMS software version does not support Windows XP, Windows Vista or Windows Server Standard anymore. Support of all functions only with firmware v4.34 (VG series) or v2.34 (SVR series) or above:

 Support of e-mail transmission via encrypted STARTTLS connection

 EMS installation and update procedure optimised

 Support of ADPRO iFT/iFT E (XOa 3) device series

 Deeper integration with ADPRO FastTrace 2/2x/2E and ADPRO iFT/iFT E device series:

o Playback of pre-recorded audio tracks via FastTrace2 CamControl now possible

 New graphical user interface (GUI) of EMS EventCLIENT

Hint: the new graphical user interface is optionally available. The previous EventCLIENT is still be available. The following new functions can only be used with the new EventCLIENT (EventCLIENTng.exe):

o Private CamControl Muli-View (MV):

 Specific CamControl MV profiles (layouts) can be created with the CamControl MV Editor. During an event handling these profiles can be opened via the event handling window. Each loaded profile can be modified and added with up to 64 cameras from different HeiTel VideoGateways. The CamControl MV profile remains decoupled from the current event processing and will be closed manually (optional) or by loading a different profile.  Profiles can be assigned individually to each transmitter

 Layouts can be changed between different “camera window groups”

 Advanced features such as Virtual Monitor, motion events, scheduler, an operator management or connections to FastTrace/iFT devices are currently not supported

o Individual positioning of the EMS modules Event Window, HThealth Check, Search/Dial in dialogue, History module or Private MV

o Full text search in Dial in dialogue

o Grouping of events by Date, Event ID, Transmitter (Serial No.), Priority, location or customer

o Incoming alarm messages are identified by an individual adjustable alarm tone and by the coloured event message. The separated alarm window is no longer available.

EMS V1.7.2 2014-03-31

(Support of all functions only with firmware v4.20 (VG series) or v2.32 (SVR series) or above)

 Support of Geo-fence for (mobile) VideoGateway devices

o An alarm can now be generated if the device (which must include GPS) enters or leaves predefined physical areas. The following events are supported and can be configured in the Master Data Management Module:

 No-go area: The transmitter should not enter this area  No-leave area: The transmitter should not leave this area  Arrival area: This is the area the transmitter should reach

o New GPS cause IDs (Health Check events) are considered as “Service Events”

o Assigned “no-go”, “no-leave” and “arrival” areas of a specific transmitter can be displayed in a live map

 HThealth Check events (speed, temperature) and Geo-fence events will be replaced and grouped as sub events when the counterpart of the corresponding event occurs

 PIR High Level Integration

o Integration of ADPRO PIR (passive infrared detectors) via the Sub-D serial interface of HeiTel VideoGateways. Note: A corresponding RS485 to RS232 converter is needed

o Detection, configuration and PIR state for up to 20 PIR detectors for each VideoGateway

o Support and indication of various PIR alarm events and detailed alarm information in EMS Event Client (node ‘Messages - new’). Example of a PIR event: 01/123/004 means: The PIR 4, which was assigned to camera 3, triggered an event

o Camera related PIR alarm and PIR tamper alarm can be configured and assigned in Global Cause Captions and Actions (customer, location and transmitter instructions)

o Support of combined event triggers (Double Knock or Triple Knock) via PIR event and camera control inputs, motion detection or a trigger from a second PIR detector

 The configuration of ‘Selecting audio tracks for transmitters” in Master Data Management Module has been optimized

 Reorganisation of Health Check options in Master Data Management Module

 New interface created with Telematic PRO protocol (AM/Win support)

EMS V1.7.1 2014-01-24

(Support of all functions only with firmware v4.18 (VG series) or v2.30 (SVR series) or above)

 New MySQL database server (version 5.6, 32 / 64 Bit)

 Improved EMS installation process with less user intervention due to a more straightforward database server installation and initialization

 Integrated EMS Site Map and EMS TAPI module of EMS CLIENT. Both modules can be installed optionally. A separate installation package will no longer be available

 Pre- and post-alarm evaluation of VideoGateways with HDD

 HThealth Check MONITOR:

o Temperature and speed observation for (mobile) VideoGateways o Temperature and speed events for (mobile) VideoGateways

 Transmitter related playback of pre-recorded audio tracks via CamControl CLIENT now possible

 Several improvements concerning user interface, interactivity and performance

 Improved FastTrace 2/2x/2E integration: o Arm/disarm observation

o Site Pulse observation o Revision

EMS V1.6.1 2013-08-19

 Event History Module: Improved usability concerning selection of none, one or several protocols

 Event Export with extended functionality:

o Option added to export the event ‘Accepting date’ and ‘Accepting time’ in a separate field

o Optional separation of ‘Event end’ timestamp into date and time fields

 Bug fixes

o Event ERASER corrections regarding database entries and audio/video archives

o Reaction time issues with FastTrace devices in Event History Module corrected

EMS V1.6.0 2013-07-03

 Support for ADPRO FastTrace 2/2x device series

o Support for FastTrace 2/2x device series via EMS CLIENT module FastTrace2 CamControl

o Transmitter-side alarm receiving and manual dial in connections o Live video and audio transmission

o On-site and local event and archive evaluation

 HThealth Check MONITOR (formerly GPS Watcher) with extended functionality

o Armed/disarmed state o HDD status

o Hardware issues o Video loss indication o Device temperature o Firmware version

Note: HThealth Check MONITOR requires an active HTconnect connection and a firmware >= 2.18 (SVR series) or 4.06 (VG Series)

 Event ERASER module for automated and time scheduled deletion of event and GPS data added

 VG FIRMWARE Update Tool for automated firmware update of all HeiTel VideoGateways added

Note: VG FIRMWARE Update Tool requires an active HTconnect connection and a firmware >= 2.20 (SVR series) or 4.08 (VG Series)

EMS V1.5.15 2012-11-01

 Support for HeiTel next generation VG (Video Gateway) devices o Support for VG devices via CamControl SERVER and

CamControl CLIENT

 Number of video ports increased to 50

Note: Using more than 9 ports could use up all available RAM memory in the EMS Server PC. In this case you can limit the maximum resolution of IP cameras in CAMCTRL.INI file under section [EXTRA] to IPCAMSIZE=2, range of values [1..5]

 GPS Watcher

o HeiTel VideoGateways connected via HTconnect will be displayed in a list in three categories: “connected with GPS signal”, “connected without GPS signal” and “disconnected transmitter”.

EMS V1.5.14 2011-10-17

 VideoGateways on review (revision)

o HeiTel VideoGateways can now be defined as in “review” for service purpose for a definable period of time.

o The event tree contains a new node for VideoGateways in review. o No confirmation or handling of incoming events from VideoGateways in

review needed

o Events from VideoGateways in review can be handled by the operator for up to one hour. Thereafter the events are automatically transferred to the Event HISTORY Module.

 New event identifications: o Support of tamper events

 A cipher text is supported for the entries “User id.” and “Password” in the SMTP settings.

 Event DB Review Module was added to the Master Data Management Module to check and to repair the integrity of the database

Hint: Data can be lost if the application repairs faulty database entries. It is advisable to create a backup of the database before executing repairs.

 Error in service label and contact passwords corrected

 New contact form:

o Contact persons are allocated to specific contact groups

o Services and their passwords are shown in the corresponding contact form

o Direct selection of telephone numbers and email addresses

 New HeiTel Event MANAGEMENT v2.0.0.9 module (on CamControl SERVER site)

 New HTconnect Server v1.09

 Recording of incoming and outgoing audio stream in EMS SERVER archive

 New Support Remote Tool from TeamViewer added.

This tool will be a part of the coming EMS installation CDs (and will also be available via our web page) to enable remote control customers PC’s for service purpose: http://www.heitel.com/HeiTel-Support-Client-TVQS_en.exe

EMS V1.5.13 2011-02-28

 HTconnect Server adjusted:

o HTconnect timeout for connection loss can be configured

Note: This setting can prevent message caused by 24h disconnects of your DSL line but also delays the message from HTconnect connection aborts. A timeout of 75 seconds for 24h disconnections has proven its worth.

 Chinese (trad.) user interface improved

 Polish user interface improved:

EMS V1.5.12 2010-11-11

 Addition of Polish user interface

(with exception of the program modules Event Server Starter, Backup Module and Timing Module)

 EMS Site Map now responds to events caused by "camera position authentication" alarms and alarms triggered by an EMA system (IP based Intruder Detection Systems)

 Program- and text corrections of the Chinese language versions

EMS V1.5.11 2010-07-29

 The user right ‘Data Management’ option has now been divided into two options:

o Data management: add and modify data o Data erasing: deletion of given data

 Administration of the operator passwords revised:

o Validity period of the operator passwords can be limited o Minimum length for operator passwords can be set

 Service options including contact password can be assigned to the individual contact persons

 Coloured coded global alarm types. Now possible to individually colour code alarm types i.e. camera inputs, motion alarms, HDD failure etc.

 Extended event handling in the Event CLIENT

o Revised data overview classifies according to transmitter, location and customer

o Additional data overview of the transmitter messages within the past 24 hours as a history with notes and if necessary with alarm picture

 Additional feature in the Event CLIENT ‘Dial dialog’ box

o Added search functions for site contact person (and optionally, the contact password), customer, location or transmitter with extensive result representation

 Malfunction when setting up new actions plan instructions, now fixed

 Text corrections of the Chinese language versions

 EMS server software now compatible with Microsoft ‘Windows Server 2008 R2’

EMS V1.5.10 2009-12-11

 New feature, which allows block processing of multiple alarms and events at once; named ‘Immediate event processing’ and controlled by an additional user right in the Operator MANAGEMENT module

EMS V1.5.8 2009-06-19

 Addition of Chinese (traditional) user interface

 Import option for transmitter and location data using the Teledata Import module in Master Data MANAGEMENT

 Event data export option using the Event Export module in Event HISTORY

 Expanded support for CamDisc HNVR via CamControl SERVER, CamControl CLIENT and CamControl PLAYER

EMS V1.5.7 2009-02-20 (internal version)

 Support for CamDisc HNVR via CamControl SERVER and CamControl CLIENT

 Support for IP cameras for all current device series in CamControl SERVER, CamControl CLIENT and CamControl PLAYER

 Revised HTconnect connection monitoring

 Quicker updating of event tree and event list in Event CLIENT

 Automatic start of CamControl CLIENT and/or Event MAPS applications after successfully logging onto Event CLIENT

EMS V1.5.6 2008-11-11 (internal version)

 Possible restriction of displayed customer master data in Master Data MANAGEMENT

 Expanded and updated display of causes of alarm/event labelling in Event CLIENT, Master Data MANAGEMENT and Event HISTORY (Power on, IDS, camera position authentication, CI Adapter and HTconnect)

 Expanded and revised display of events in event tree and event list in Event CLIENT: limiting the events that can be displayed per main node to 500 in the event tree and 1,000 in the event list

 Connection monitoring from Event CLIENT to CamControl SERVER

 Expanded forwarding options when processing events between the active Event CLIENTS, including forwarding with redial

 Expanded search function and revised display of protocol list in Event HISTORY

 Supplementing the HTconnect MONITOR module on the EMS Server; monitoring all HTconnect connections and possibly event generation

 Support for USB hardware keys (dongle) for the EMS Server

 Support for the CI Adapter

EMS V1.5.5 Patch 5 2008-07-08

 See Release Notes for this patch

EMS V1.5.5 Patch 3 2008-03-26

EMS V1.5.5 2007-10-24

 Addition of the Portuguese user interface

 Individualisation in arranging entries for contacts, police stations and fire brigades, doctors and installers in Master Data MANAGEMENT and Event CLIENT

 Support for selecting transmitters connected via HTconnect in Master Data MANAGEMENT, Event CLIENT and Event TOURS

 Variable information reporting for outstanding event processing in Event CLIENT

 Forwarding option when processing events between active Event CLIENTS

 Revised graphic display of priorities in Event CLIENT

 Expanded display for statistics print-out in Event HISTORY

 Expanded display of event list in Event HISTORY

 Revised graphic display of events in Event HISTORY

 Expanded and updated display of causes of alarm/event labelling in Event CLIENT, Master Data MANAGEMENT and Event HISTORY (video loss and camera position authentication)

 Release of EMS Server for Windows Server 2003 O/S

EMS V1.5.4 2007-05-08

 Modification of database structure; data import on Event Management System V1.52 and above now dialogue-controlled when installing the current

Event SERVER

 Event PING module supplemented;

the module sends ICMP echo request packets (Pings) to monitor and record the ability to reach transmitters in TCP/IP environments

 Expansions and adaptations to the Event PING module

 Automatic password identification for CamControl SERVER in the database

EMS V1.5.3 2007-02-19

 Addition of the Spanish user interface

 Expansions and adaptations to the expansion modules EMS Site Map (interactive site map management) and EMS TAPI (telephony expansion)

EMS V1.5.2 2007-01-23

 Modification of database structure; data import on Event Management System V1.51 and older now dialogue-controlled when installing the current

EMS V1.5.1 2006-08-18

 Optimised Event CLIENT user interface for dial-up and archive dialogue



applicable, the archive associated with the event that has been opened is closed and the associated CamControl CLIENT connection is closed

 Changing operator in runtime possible

 Optimised protocol tree in Event HISTORY module, including reaction times and handling times

 Tabulated evaluation and graphic display of reaction and handling times using various criteria possible, for statistical purposes

 Dialogue for printing out protocols in Event HISTORY adapted

 Limiting the time range in the Event HISTORY search filter defined using a default value

EMS CLIENT 2006-06-08

 Central directory for R01 files in Event SERVER (\RMCTRL)

 Using an existing transmitter connection possible with transmitter dial-up

 Expanded client-side CamControl SERVER (CCS) statepanel

EMS CLIENT 2006-04-21

 Addition of e-mail functionality

 Addition of customer-specific standard notes

 Comprehensive delete functions for customer data and event logs including corresponding video archives, alarm images and, where applicable, audio files

 Monitoring of Event SERVER hard disk capacity for storage space for database files and for video archives, with corresponding alerts

EMS CLIENT 2006-02-20

 Expansion to up to nine simultaneous connection channels for Event SERVER

 Evaluation of additional SVR series alarm messages (sabotage alarm and serial control alarm camera x)

 Actions need to be worked through in full before event processing can be completed.

EMS CLIENT 2006-01-10