Executive Summary Introduction
It is the mission of Vashon Solicitation Services to provide clients with top quality call center services 24 hours-a-day. A service that provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.
Whatever a client's customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, VSS has the people with the expertise to professionally service those needs.
The Company
VSS will be a limited liability partnership registered in the state of Delaware for tax purposes. Its founder is Mr. Martin Gibbs, a former telemarketing head with
Medfone, Inc. Mr. Gibbs has brought together a highly respected group of telemarketing and customer relations specialists who have a total of 35 years of combined experience with this industry.
The company has a limited number of private investors and does not plan to go public. The company has its main offices in Gig Harbor, Washington. The facilities include office spaces, conference rooms, and a phone center. The company expects to begin offering services in June of Year 1.
The Services
Vashon offers a wide range of call center service including both inbound and
outbound calls. We provide bilingual services in both english and spanish. The most common needs that we can fulfill are:
• Generate sales leads • Set appointments • Market research
• Surveys (including statistical analysis and political surveys) • First level help desk
• Database or mailing list information • Business development
• Point-of-sale product promotion • Seminar and conference invitations
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ter into two y since they will also be nies, and b derations equired are This includ ach an acc ate investo borrowing aid off in tw paid off in w upon if ne pects to re w problems three ongo company, s shown tha they alread the industry is a growin 5% and 8% eed for ma a hard hit e nts who wi loping suc SS. Howev ttern and V o market se y have a hi e working a be taking o e shown in es expens ceptable le ors and ma from Bank wo years. A ten years eed be. each profita s. We cons oing contra we do not at many co dy have m y. ng industry %. This is d arket inform economy. sh to outso ch infrastru ver, long-te VSS does n egments. F igh need to as a first lev on short-te n the tables ses and the evel. Most anagemen k of Americ A long-term . We also h ability in ye servatively acts per mo t create the ompanies d arketing pe y with mos ue to busin mation and A significa ource telem cture in-ho erm analys not expect First, we w o maintain vel help de rm projects s accompa e cash nee of the com t investme ca Comme m loan thro have a line
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ith top qua f communi bound and upport spe d in a time e: quantify arch, or ge ssionally se rvices LLC way to crea re: ing or on-c functionin btain a top ents that in k.
ality call cen cating with outbound cialists wh ly and cost ing sales le eneral infor ervice your C (VSS) are ate graphs call service g long-term notch rep cludes nter servic h end custo calls. We ho are able t-effective eads, takin rmation req r needs. e: for es. m utation. ces 24 omers. have a e to ng quests,
• Achieve break-even by year two.
• Establish long-term contracts with at least four clients.
• Establish minimum 95% customer satisfaction rate to form long-term relationships with our clients and create word of mouth marketing.
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Company Summary
VSS will be a limited liability partnership registered in the state of Delaware for tax purposes. Its founder is Mr. Martin Gibbs, a former telemarketing head with
Medfone, Inc. Mr. Gibbs has brought together a highly respected group of telemarketing and customer relations specialists who have a total of 35 years of combined experience with this industry.
The company has a limited number of private investors and does not plan to go public. The company has its main offices in Gig Harbor, Washington. The facilities include office spaces, conference rooms, and a phone center. The company expects to begin offering its services in June of Year 1.
The company's main clients will be companies that require high amounts of communication between themselves and their clients. This includes medical services, and companies that wish to outsource first-level help desk support. By focusing on institutions such as these that have special needs, we believe we will be able to better serve our clients and produce a superior service that is more effective that other call center firms.
2.1 Start-up Summary
Start-up assets required are shown in the tables below. This includes expenses and the cash needed to support operations until revenues reach an acceptable level. Most of the company's liabilities will come from outside private investors and
management investment, however, we have obtained current borrowing from Bank of America Commercial Investments, the principal to be paid off in two years. A
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Cash Balance on Starting Date $117,800
Total Assets $146,300
Liabilities and Capital
Liabilities
Current Borrowing $16,000
Long-term Liabilities $55,000
Accounts Payable (Outstanding Bills) $3,000
Other Current Liabilities (interest-free) $0
Total Liabilities $74,000 Capital Planned Investment Mr. Martin Gibbs $25,000 Ms. Mary Stuart $20,000 Mr. Henry Hannover $20,000 Mr. Nicolas Caput $8,000 Others $27,000
Additional Investment Requirement $0
Total Planned Investment $100,000
Loss at Start-up (Start-up Expenses) ($27,700)
Total Capital and Liabilities $146,300
Total Funding $174,000
2.2 Company Ownership
The company will have a number of outside private investors who will own 27% of the company's shares. The rest will be owned by the senior management including Mr. Martin Gibbs, (25%), Ms. Mary Stuart (20%), Mr. Henry Hannover, (20%), and Mr. Nicholas Caput (8%). All other financing will come from loans.
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Services
Vashon offers a wide range of call center service including both inbound and
outbound calls. We provide bilingual services in both english and spanish. The most common needs for call centers are:
• Generate sales leads • Set appointments • Market research
• Surveys (including statistical analysis and political surveys) • First level help desk
• Database or mailing list information • Business development
• Point-of-sale product promotion • Seminar and conference invitations
VSS is not a telemarketing company we do not create the marketing campaigns for our clients. Experience has shown that many companies desire to create their own marketing campaign since they already have marketing personnel with extensive contact and experience in the industry. However, the costs of carrying out such a telemarketing campaign can be prohibitive and often the firm does not wish to
develop the infrastructure to do so. This requires developing different skills and core competencies that divert management and resources from their primary duties. This is where VSS comes in. We either connect a prospective client with a telemarketing company (we have arrangements and contacts with three such consulting firms) or once such a campaign is designed we implement it for our clients. We work closely with our clients in the creation of the campaign's goals, scope, length, and costs so has to create as close a fit between the client needs and our capabilities.
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Market Analysis Summary
The telemarketing industry is a growing industry with most companies having an annual growth between 6.5% and 8%. This is due to businesses that are becoming increasingly aware of the need for market information and the desire to reduce customer turnover rates in a hard hit economy. A significant trend in this industry is the growing number of clients who wish to outsource telemarketing functions to client companies instead of developing such infrastructure in-house. This makes for an excellent opportunity for VSS. However, long-term analysis of growth rates in this industry show a cyclical pattern and VSS does not expect this high growth rate to continue.
The telemarketing industry is quite fragmented with companies that vary greatly in size, scope, services offered, and market share. Many companies are general advertising agencies that offer telemarketing services along with a wide range of other consulting services. In addition, many companies, still not realizing the potential advantages of outsourcing, choose to develop their own telemarketing services.
VSS plans to enter into two market segments. First, we will work in the medical services industry since they have a high need to maintain contact with their patients at all times. We also will be working as a first level help desk for a number of small high-tech companies. Mr. Gibbs and Ms. Stuart have already signed contracts with
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4.2 Service Business Analysis
The telemarketing industry is a growing industry with most companies having an annual growth between 6.5% and 8%. This is due to businesses that are becoming increasingly aware of the need for market information and the desire to reduce customer turnover rates in a hard hit economy. However, long-term analysis of growth rates in this industry show a cyclical pattern and VSS does not expect this high growth rate to continue.
The telemarketing industry is quite fragmented with companies that vary greatly in size, scope, services offered, and market share. Many companies are general advertising agencies that offer telemarketing services along with a wide range of other consulting services. In addition, many companies, not realizing the potential advantages of outsourcing, choose to develop their own telemarketing services. VSS believes that the greatest threat at the moment is in new entrants to the market who perceive an opportunity in a "high" growth industry. The most likely entrants will be pre-existing advertising agencies wishing to horizontally integrate and enter new sub-markets.
The one major disadvantage to new entrants is that all firms engaged in contracting to telemarketing agencies face significant switching costs when bringing on a new partner. Furthermore, VSS understands that in this industry there is a significant learning curve that creates declining "unit" costs as a firm gains more cumulative experience in the field itself and with long-term clients specifically. Finally there are significant start-up costs associated with creating a call center.
Rivalry among different call center agencies is quite intense. The telemarketing industry as a whole is mature with long-term moderate growth. Most of the largest agencies are mutually dependent when it comes to jockeying for position and market share. The fact that there are so many diverse and seemingly "generic" or general telemarketing agencies makes this a cutthroat industry.
The threat of clients backwardly integrating so as to have all their advertising done in-house is one of the major factors that buyers use to indirectly control price in this industry, and increase competition among firms. This must always be foremost in the minds of Vashon's management when offering services and setting prices.
4.2.1 Competition and Buying Patterns Competition
Competition includes all potential call centers and telemarketing agencies across the country. In addition we have indirect competition from organizations that handle all their telemarketing in-house. Practically speaking, this means we have the greatest threat from the largest telemarketing agencies such as Crouch & Weasley, Berman Telemarketing, and other big, nationwide call center companies that hold significant market share. The call center industry is highly fragmented, with a large number of small companies that mainly cater to small firms and a few large companies that seek the largest contracts from companies such as Sprint, GM, etc. This makes competition within the industry very intense. Through our focused strategy of serving niche markets such as help desk services, we intend to avoid such a debilitating environment and avoid its drawbacks such as price wars, and etc.
Buying patterns and needs
Companies usually enter into contracts with call center firms based on their
reputation of professionalism and effective campaigns in the past. This reputation is difficult to obtain by new firms unless its personnel bring it with them from previous companies such as ours. Price and scope are also important reasons for accepting contracts, especially if the company is small.
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Strategy and Implementation Summary
Vashon Solicitation Services' business strategy is to enter into a focused approach to its services rather than being everything to its clients. Our company does not intend to be a telemarketing consultation firm, nor will it ever become so. We are a call center firm that simply implements telemarketing campaigns or help desk functions for its clients. These services are where we can offer a higher standard of quality to our clients. This will allow us to charge a higher profit margin for these differentiated and more focused services.
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Sales Forecast
Year 1 Year 2 Year 3
Sales
Medical call center services $132,000 $180,000 $270,000 Help desk services $69,000 $120,000 $150,000
Short-term projects $43,500 $65,000 $96,000
Other projects $33,500 $58,000 $69,000
Total Sales $278,000 $423,000 $585,000
Direct Cost of Sales Year 1 Year 2 Year 3
Row 1 $0 $0 $0
Other $0 $0 $0
Subtotal Direct Cost of Sales $0 $0 $0
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Management Summary
The company will have four officers including our president, Mr. Martin Gibbs. Our head of operations will be Mr. Nicholas Caput, plus 12 customer service
representatives. Finances and general admin will be handled by Ms. Stuart. The company plans to hire additional service representatives, and administrative personnel as we begin to get large numbers of contracts.
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Pro Forma Profit and Loss
Year 1 Year 2 Year 3
Sales $278,000 $423,000 $585,000
Direct Cost of Sales $0 $0 $0
Other Costs of Sales $4,300 $6,000 $6,000
Total Cost of Sales $4,300 $6,000 $6,000
Gross Margin $273,700 $417,000 $579,000
Gross Margin % 98.45% 98.58% 98.97%
Expenses
Payroll $209,050 $311,000 $359,000
Sales and Marketing and
Other Expenses $18,000 $10,000 $10,000 Depreciation $0 $0 $2,500 Rent $18,000 $18,000 $18,000 Utilities $7,200 $8,000 $9,000 Insurance $13,200 $14,000 $15,000 Payroll Taxes $31,358 $46,650 $53,850 Travel $12,000 $8,000 $4,000 Other $18,000 $15,000 $15,000
Total Operating Expenses $326,808 $430,650 $486,350
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Pro Forma Cash Flow
Year 1 Year 2 Year 3
Cash Received
Cash from Operations
Cash Sales $69,500 $105,750 $146,250
Cash from Receivables $159,050 $291,458 $409,934 Subtotal Cash from Operations $228,550 $397,208 $556,184
Additional Cash Received Sales Tax, VAT, HST/GST
Received $0 $0 $0
New Current Borrowing $20,000 $6,000 $0
New Other Liabilities
(interest-free) $0 $0 $0
New Long-term Liabilities $0 $0 $0
Sales of Other Current Assets $0 $0 $0
Sales of Long-term Assets $0 $0 $0
New Investment Received $3,000 $5,000 $0
Subtotal Cash Received $251,550 $408,208 $556,184
Expenditures Year 1 Year 2 Year 3
Expenditures from Operations
Bill Pay Subtot Additio Sales T Out Princip Borrow Other L Repaym Long-te Repaym Purcha Purcha Dividen Subtot Net Ca Cash B 7.5 Pro The fol Pro Fo Assets yments tal Spent o onal Cash S Tax, VAT, pal Repaym wing Liabilities P ment erm Liabilit ment ase Other C ase Long-te nds tal Cash S ash Flow Balance ojected Ba llowing tab orma Bala s on Operat Spent HST/GST ment of Cu Principal ties Princip Current As erm Assets Spent lance Shee ble shows t nce Sheet $ tions $ Paid rrent pal ssets s $ ( et the project t $121,806 $330,856 $0 $0 $0 $0 $0 $0 $0 $330,856 ($79,306) $38,494 ted balance Year 1 $135,385 $446,385 $0 $0 $0 $0 $0 $0 $0 $446,385 ($38,177 $317 e sheet for Year 2 5 $162, 5 $521, 0 0 $8, 0 0 $4, 0 0 0 5 $533, ) $22, 7 $22, r VSS. Ye ,552 ,552 $0 ,000 $0 ,000 $0 $0 $0 ,552 ,632 ,949 ar 3
Current Assets
Cash $38,494 $317 $22,949
Accounts Receivable $49,450 $75,242 $104,058
Other Current Assets $3,500 $3,500 $3,500
Total Current Assets $91,444 $79,059 $130,507
Long-term Assets
Long-term Assets $25,000 $25,000 $25,000
Accumulated Depreciation $0 $0 $2,500
Total Long-term Assets $25,000 $25,000 $22,500
Total Assets $116,444 $104,059 $153,007
Liabilities and Capital Year 1 Year 2 Year 3
Current Liabilities
Accounts Payable $11,435 $11,100 $13,563
Current Borrowing $36,000 $42,000 $34,000
Other Current Liabilities $0 $0 $0
Subtotal Current Liabilities $47,435 $53,100 $47,563
Long-term Liabilities $55,000 $55,000 $51,000 Total Liabilities $102,435 $108,100 $98,563
Paid-in Capital $103,000 $108,000 $108,000
Earning Total C Total L Net Wo Need r We rec financia Edit thi 7.6 Bus We hav service industr especia worth. obtain Ratio A Sales G Percen Accoun Other C Total C Long-te gs Capital Liabilities orth real financi commend u
als for you is sample p siness Rat ve included es industry ry as mana ally in sale However, and retain Analysis Growth nt of Total nts Receiv Current As Current Ass erm Assets and Capit als? using Busi r own busi plan » tios d industry y to compar agement co es growth, f our projec long-term l Assets able ssets sets s ($6 $ tal $1 $ ness Plan iness plan standard r re with our ould find, h financing r ctions indic profitabilit Year 0.00 42.47 3.01 78.53 21.47 61,291) $14,009 116,444 $14,009 Pro as the . ratios from rs. These r however th ratios, long cate a healt ty. r 1 Year % 52.16% 7% 72.31% % 3.36% 3% 75.98% 7% 24.02% ($23,050) ($4,041) $104,059 ($4,041) e easiest w the telema ratios are a here are so g-term asse thy compa 2 Year 3 % 38.30% % 68.01% % 2.29% % 85.29% % 14.71% $58, $54, $153, $54, way to crea arketing so as closely m ome signific et investme ny that wil 3 Indus Pro % 8.7 % 28.1 % 44.1 % 76.2 % 23.7 ,485 ,444 ,007 ,444 ate automa olicitation matched to cant differe ents and n l be able to stry ofile 79% 12% 18% 27% 73% atic o our ences, net o
Total Assets 100.00% 100.00% 100.00% 100.00% Current Liabilities 40.74% 51.03% 31.09% 38.61% Long-term Liabilities 47.23% 52.85% 33.33% 13.60% Total Liabilities 87.97% 103.88% 64.42% 52.21% Net Worth 12.03% -3.88% 35.58% 47.79% Percent of Sales Sales 100.00% 100.00% 100.00% 100.00% Gross Margin 98.45% 98.58% 98.97% 100.00%
Selling, General &
Administrative Expenses 120.50% 104.03% 88.98% 82.68% Advertising Expenses 0.00% 0.00% 0.00% 1.66% Profit Before Interest and
Taxes -19.10% -3.23% 15.84% 1.37%
Main Ratios
Current 1.93 1.49 2.74 1.59
Quick 1.93 1.49 2.74 1.22
Total Debt to Total Assets 87.97% 103.88% 64.42% 3.09%
Pre-tax Return on Net Worth
-437.51% 570.43% 153.46% 60.22% Pre-tax Return on Assets -52.64% -22.15% 54.61% 7.76% Additional Ratios Year 1 Year 2 Year 3
Net Profit Margin -22.05% -5.45% 10.00% n.a Return on Equity -437.51% 0.00% 107.42% n.a Activity Ratios Accounts Receivable Turnover 4.22 4.22 4.22 n.a
Collection Days 56 72 75 n.a
Accounts Payable Turnover 11.39 12.17 12.17 n.a
Payment Days 28 30 27 n.a
Total Asset Turnover 2.39 4.06 3.82 n.a
Debt Ratios
Debt to Net Worth 7.31 0.00 1.81 n.a
Current Liab. to Liab. 0.46 0.49 0.48 n.a
Liquidity Ratios
Net Working Capital $44,009 $25,959 $82,944 n.a
Interest Coverage -6.49 -1.45 10.18 n.a
Additional Ratios
Assets to Sales 0.42 0.25 0.26 n.a
Current Debt/Total Assets 41% 51% 31% n.a
Acid Test 0.89 0.07 0.56 n.a
Divide Read more: h Wi7rzs Append Sales F Sales Medic al call center servic es Help desk servic es Short-term projec ts Other projec end Payou http://www slZ dix Forecast Mont h 1 0 % $8,00 0 $ 0 % $0 0 % $2,00 0 $ 0 % $1,00 0 $ t w.bplans.co Mont h 2 Mon th 3 $8,00 0 $8,0 00 $0 $0 $2,50 0 $0 $1,50 0 $0 0.0 om/call_cen n 3 Mont h 4 Mo 0 0 $12,0 00 $1 0 $5,00 0 $5 0 $0 $2 0 $0 00 0.0 nter_busin ont h 5 Mont h 6 2,0 00 $12,0 00 5,00 0 $5,00 0 2,00 0 $3,00 0 $0 $0 00 0.00 ness_plan/f Mont h 7 Mo h $12,0 00 $12 0 $8,00 0 $8,0 $3,00 0 $6,0 $7,00 0 $5,0 0 financial_p nt h 8 Mont h 9 M 2,0 00 $12,0 00 $ 00 0 $8,00 0 $ 00 0 $4,00 0 $ 00 0 $7,00 0 $ n.a plan_fc.php Mont h 10 Mon h 1 $12,0 00 $12,0 00 $8,00 0 $11,0 00 $7,00 0 $7,00 0 $5,00 0 $2,00 0 p#ixzz1 nt 1 Mont h 12 0 0 $12,0 00 0 0 $11,0 00 0 0 $7,00 0 0 0 $5,00 0
ts Total Sales Direct Cost of Sales Row 1 Other Subto tal Direct Cost of Sales Need r We rec financia Edit thi Person Mr. Ma Gibbs -Preside Ms. Ma $11,0 00 $ Mont h 1 $0 $0 $0 real financi commend u
als for you is sample p nnel Plan Mo h artin - ent 0 % $3 0 ary 0 $3 $12,0 00 $8,0 00 Mont h 2 Mon th 3 $0 $0 $0 $0 $0 $0 als? using Busi r own busi plan » nt h 1 Mont h 2 M 3,0 00 $3,0 00 $ 3,0 $3,0 $ 0 0 $17,0 00 $1 n 3 Mont h 4 Mo 0 $0 0 $0 0 $0 ness Plan iness plan Mont h 3 Mont h 4 $3,0 00 $3,0 00 $3,0 $3,0 9,0 00 $20,0 00 ont h 5 Mont h 6 $0 $0 $0 $0 $0 $0 Pro as the . Mont h 5 Mon h $3,0 00 $3 0 $3,0 $3 $30,0 00 $31 0 Mont h 7 Mo h $0 $ $0 $ $0 $ e easiest w nt 6 Mont h 7 M ,0 00 $3,0 00 $ ,0 $3,0 $ ,0 00 $31,0 00 $ nt h 8 Mont h 9 M $0 $0 $0 $0 $0 $0 way to crea ont h 8 Mont h 9 $3,0 00 $3,0 00 $3,0 $3,0 $32,0 00 $32,0 00 Mont h 10 Mon h 1 $0 $0 $0 $0 $0 $0 ate automa Mont h 10 Mon h 1 $3,0 00 $3, 0 $3,0 $3, 0 0 $35,0 00 nt 1 Mont h 12 0 $0 0 $0 0 $0 atic nt 1 Mont h 12 0 00 $3,0 00 0 $3,0
Stuart Office Manag Mr. Nichola Caput Operat s Custom service represe atives Total People Total Payrol Genera Plan Mont h Curre nt Intere st - ger % 0 as - tion 0 % $3 0 mer e ent 0 % $5 6 e 0 % ll $1 76 al Assump Mont h 1 Mo h 1 10.00 % 10. 00 00 3,0 00 $3,0 00 $ 5,7 60 $5,7 60 $ 9 9 4, 60 $14, 760 $ ptions ont h 2 Mont h 3 2 3 .00 % 10.00 % 00 00 $3,0 00 $3,0 00 $5,7 60 $5,7 60 9 9 $14, 760 $14, 760 Mont h 4 Mo h 4 10.00 % 10.0 00 0 $3,0 00 $3 0 $5,7 60 $7 8 9 1 $14, 760 $1 68 nt h 5 Mont h 6 M 5 6 00 % 10.00 % 1 00 00 ,0 00 $3,0 00 $ ,6 80 $9,6 00 $ 11 13 6, 80 $18, 600 $ Mont h 7 Mon h 7 10.00 % 10.0 % 00 00 $3,0 00 $3,0 00 $10, 000 $10, 000 15 15 $19, 000 $19, 000 nt 8 Mont h 9 M 8 9 00 % 10.00 % 1 00 0 $3,0 00 $3, 0 $10, 000 $11 50 15 1 $19, 000 $20 50 Mont h 10 Mon h 11 10 11 0.00 % 10.00 % 00 00 0 00 $3,0 00 1, 00 $13, 470 7 19 0, 00 $22, 470 t 1 Mont h 12 1 12 0 % 10.00 %
Rate Long-term Intere st Rate Tax Rate Othe r Pro Fo Sales Direct Cost of Sales Other Costs of Sale Total Cost o Sales 10.00 % 10. 30.00 % 30. 0 orma Profi Mon h $11, 0 f $ es $20 of $20 .00 % 10.00 % .00 % 30.00 % 0 0 it and Los nt 1 Mont h 2 M ,0 00 $12,0 00 $ $0 $0 00 $100 00 $100 10.00 % 10.0 30.00 % 30.0 0 ss Mont h 3 Mon h 4 $8,00 0 $17 000 $0 $0 $100 $200 $100 $200 00 % 10.00 % 1 00 % 30.00 % 3 0 0 nt 4 Mont h 5 Mo h 7, 0 $19, 000 $2 0 0 $0 0 $300 $3 0 $300 $3 10.00 % 10.0 % 30.00 % 30.0 % 0 ont h 6 Mon th 7 M 20, 000 $30, 000 $0 $0 300 $500 $ 300 $500 $ 00 % 10.00 % 1 00 % 30.00 % 3 0 0 Mon th 8 Mon th 9 $31, 000 $31, 000 $0 $0 $600 $500 $600 $500 0.00 % 10.00 % 30.00 % 30.00 % 0 0 9 Mon th 10 Mo t 1 0 $32, 000 $32 00 0 $0 $ 0 $500 $50 0 $500 $50 0 % 10.00 % 0 % 30.00 % 0 0 on th 11 Mon th 12 2, 00 $35, 000 $0 $0 00 $500 00 $500
Gross Margin $10,8 00 $11,9 00 $7,90 0 $16, 800 $18, 700 $19, 700 $29, 500 $30, 400 $30, 500 $31, 500 $31, 500 $34, 500 Gross Margin % 98.18 % 99.17 % 98.75 % 98.8 2% 98.4 2% 98.5 0% 98.3 3% 98.0 6% 98.3 9% 98.4 4% 98.4 4% 98.5 7% Expens es Payroll $14,7 60 $14,7 60 $14,7 60 $14, 760 $14, 760 $16, 680 $18, 600 $19, 000 $19, 000 $19, 000 $20, 500 $22, 470 Sales and Marketi ng and Other Expens es $1,50 0 $1,50 0 $1,50 0 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 Depreci ation $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Rent $1,50 0 $1,50 0 $1,50 0 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 $1,5 00 Utilities $600 $600 $600 $600 $600 $600 $600 $600 $600 $600 $600 $600 Insuran ce $1,10 0 $1,10 0 $1,10 0 $1,1 00 $1,1 00 $1,1 00 $1,1 00 $1,1 00 $1,1 00 $1,1 00 $1,1 00 $1,1 00 Payroll Taxes 15 % $2,21 4 $2,21 4 $2,21 4 $2,2 14 $2,2 14 $2,5 02 $2,7 90 $2,8 50 $2,8 50 $2,8 50 $3,0 75 $3,3 71 Travel 15 $1,00 $1,00 $1,00 $1,0 $1,0 $1,0 $1,0 $1,0 $1,0 $1,0 $1,0 $1,0
Other Total Operat ng Expen es Profit Before Interes and Taxes EBITDA Interes Expens e Taxes Incurre d Net Profit Net Profit/S ales % $1,5 ti s $24, 7 st ($13 374 A ($13 374 st s $59 e $ ($13 966 S 126. 6% 0 0 50 0 $1,50 0 $ ,1 74 $24,1 74 $ 3, 4) ($12, 274) 3, 4) ($12, 274) 92 $592 $0 $0 3, 6) ($12, 866) -.9 % -107.2 1% 2 0 00 $1,50 0 $1,5 00 $24,1 74 $24 174 ($16, 274) ($7,3 74 ($16, 274) ($7,3 74 $592 $592 $0 $0 ($16, 866) ($7,9 66 -210.8 2% 46.8 6% 0 00 5 0 $1,5 00 $1 4, 4 $24, 174 $2 3 3 4) ($5,4 74) ($6 8 3 4) ($5,4 74) ($6 8 2 $633 $6 0 $0 9 6) ($6,1 07) ($7 5 -8 % -32.1 4% 36 9 00 00 1,5 00 $1,5 00 26, 382 $28, 590 6,6 82) $910 6,6 82) $910 675 $717 $ $0 $0 7,3 57) $193 $ -6.7 9% 0.64 % 00 00 $1,5 00 $1,5 00 $29, 050 $29, 050 $1,3 50 $1,4 50 $1,3 50 $1,4 50 $758 $758 $0 $0 $592 $692 1.91 % 2.23 % 0 00 0 5 0 $1,5 00 $1, 0 0 $29, 050 $30 77 4 0 $2,4 50 $72 4 0 $2,4 50 $72 8 $758 $75 0 $0 $ 2 $1,6 92 ($3 3 % 5.29 % 0.1 % 00 00 ,5 00 $1,5 00 0, 75 $33, 041 25 $1,4 60 25 $1,4 60 58 $758 $0 $0 33 ) $701 -10 % 2.00 %
Pro Forma Cash Flow Mont h 1 Mont h 2 Mont h 3 Mont h 4 Mon th 5 Mon th 6 Mon th 7 Mon th 8 Mon th 9 Mon th 10 Mon th 11 Mon th 12 Cash Receive d Cash from Operatio ns Cash Sales $2,75 0 $3,00 0 $2,00 0 $4,25 0 $4,7 50 $5,0 00 $7,5 00 $7,7 50 $7,7 50 $8,0 00 $8,0 00 $8,7 50 Cash from Receiva bles $0 $275 $8,27 5 $8,90 0 $6,2 25 $12, 800 $14, 275 $15, 250 $22, 525 $23, 250 $23, 275 $24, 000 Subtota l Cash from Operati ons $2,75 0 $3,27 5 $10,2 75 $13,1 50 $10, 975 $17, 800 $21, 775 $23, 000 $30, 275 $31, 250 $31, 275 $32, 750 Addition al Cash Receive d Sales Tax, 0.0 0% $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
VAT, HST/GS T Receive d New Current Borrowi ng $0 $0 $0 $0 $5,0 00 $5,0 00 $5,0 00 $5,0 00 $0 $0 $0 $0 New Other Liabilitie s (interest -free) $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 New Long-term Liabilitie s $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Sales of Other Current Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Sales of Long-term Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 New $0 $0 $0 $0 $0 $0 $1,5 $1,5 $0 $0 $0 $0
Investm ent Receive d 00 00 Subtota l Cash Receive d $2,75 0 $3,27 5 $10,2 75 $13,1 50 $15, 975 $22, 800 $28, 275 $29, 500 $30, 275 $31, 250 $31, 275 $32, 750 Expendi tures Mont h 1 Mont h 2 Mont h 3 Mont h 4 Mon th 5 Mon th 6 Mon th 7 Mon th 8 Mon th 9 Mon th 10 Mon th 11 Mon th 12 Expendit ures from Operatio ns Cash Spendin g $14,7 60 $14,7 60 $14,7 60 $14,7 60 $14, 760 $16, 680 $18, 600 $19, 000 $19, 000 $19, 000 $20, 500 $22, 470 Bill Paymen ts $3,34 0 $10,2 02 $10,1 06 $10,1 09 $10, 210 $10, 358 $10, 695 $11, 213 $11, 405 $11, 308 $11, 316 $11, 543 Subtota l Spent on Operati ons $18,1 00 $24,9 62 $24,8 66 $24,8 69 $24, 970 $27, 038 $29, 295 $30, 213 $30, 405 $30, 308 $31, 816 $34, 013 Addition al Cash
Spent Sales Tax, VAT, HST/GS T Paid Out $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Principal Repaym ent of Current Borrowi ng $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Other Liabilitie s Principal Repaym ent $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Long-term Liabilitie s Principal Repaym ent $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Purchas e Other Current $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Assets Purcha e Long term Assets Dividen s Subtot l Cash Spent Net Cash Flow Cash Balanc Need r We rec financia Edit thi Pro Fo Asset s s as g-s nd ta $1 ($ 35 ce $1 4 real financi commend u
als for you is sample p orma Bala Mo th Start ing Bala nces $0 $0 $0 $0 8,1 00 $24,9 62 15, 50) ($21, 687) 02, 450 $80,7 62 als? using Busi r own busi plan » nce Sheet on h 1 Mon th 2 M $0 $ $0 $ $24,8 66 $24 6 ($14, 591) ($1 71 $66,1 72 $54 5 ness Plan iness plan t Mont h 3 Mont h 4 $0 $0 $0 $0 4,8 69 $24, 970 $ 11, 19) ($8,9 95) ($ 4,4 53 $45, 457 $ Pro as the . t 4 Mont h 5 Mo h $0 $0 $0 $0 $27, 038 $29, 295 $4,2 38) ($1,0 20) $41, 219 $40, 199 e easiest w nt 6 Mont h 7 M $0 $0 $0 $0 $30, 213 $30 405 ($71 3) ($13 0) $39, 486 $39 356 way to crea Mont h 8 Mont h 9 0 $0 $ 0 $0 $ , 5 $30, 308 $3 81 3 ) $942 ($5 1 , 6 $40, 298 $39 75 ate automa Mont h 10 Mon h 1 $0 $0 $0 $0 1, 16 $34, 013 54 1) ($1,2 63) 9, 57 $38, 494 atic nt 1 Mont h 12
Curren t Assets Cash $117 ,800 $102 ,450 $80, 762 $66, 172 $54, 453 $45, 457 $41, 219 $40, 199 $39, 486 $39, 356 $40, 298 $39, 757 $38, 494 Accou nts Receiv able $0 $8,2 50 $16, 975 $14, 700 $18, 550 $26, 575 $28, 775 $37, 000 $45, 000 $45, 725 $46, 475 $47, 200 $49, 450 Other Curren t Assets $3,5 00 $3,5 00 $3,5 00 $3,5 00 $3,5 00 $3,5 00 $3,5 00 $3,5 00 $3,5 00 $3,5 00 $3,5 00 $3,5 00 $3,5 00 Total Curre nt Asset s $121 ,300 $114 ,200 $101 ,237 $84, 372 $76, 503 $75, 532 $73, 494 $80, 699 $87, 986 $88, 581 $90, 273 $90, 457 $91, 444 Long-term Assets Long-term Assets $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 Accum ulated Depre ciation $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Total Long-term Asset s $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 $25, 000 Total Asset s $146 ,300 $139 ,200 $126 ,237 $109 ,372 $101 ,503 $100 ,532 $98, 494 $105 ,699 $112 ,986 $113 ,581 $115 ,273 $115 ,457 $116 ,444 Liabili ties and Capita l Mon th 1 Mon th 2 Mont h 3 Mont h 4 Mont h 5 Mont h 6 Mont h 7 Mont h 8 Mont h 9 Mont h 10 Mont h 11 Mont h 12 Curren t Liabiliti es Accou nts Payabl e $3,0 00 $9,8 65 $9,7 69 $9,7 69 $9,8 65 $10, 002 $10, 321 $10, 833 $11, 028 $10, 931 $10, 931 $11, 149 $11, 435 Curren t Borrow ing $16, 000 $16, 000 $16, 000 $16, 000 $16, 000 $21, 000 $26, 000 $31, 000 $36, 000 $36, 000 $36, 000 $36, 000 $36, 000 Other Curren t Liabiliti $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
es Subtot al Curre nt Liabili ties $19, 000 $25, 865 $25, 769 $25, 769 $25, 865 $31, 002 $36, 321 $41, 833 $47, 028 $46, 931 $46, 931 $47, 149 $47, 435 Long-term Liabiliti es $55, 000 $55, 000 $55, 000 $55, 000 $55, 000 $55, 000 $55, 000 $55, 000 $55, 000 $55, 000 $55, 000 $55, 000 $55, 000 Total Liabili ties $74, 000 $80, 865 $80, 769 $80, 769 $80, 865 $86, 002 $91, 321 $96, 833 $102 ,028 $101 ,931 $101 ,931 $102 ,149 $102 ,435 Paid-in Capital $100 ,000 $100 ,000 $100 ,000 $100 ,000 $100 ,000 $100 ,000 $100 ,000 $101 ,500 $103 ,000 $103 ,000 $103 ,000 $103 ,000 $103 ,000 Retain ed Earnin gs ($27, 700) ($27, 700) ($27, 700) ($27, 700) ($27, 700) ($27, 700) ($27, 700) ($27, 700) ($27, 700) ($27, 700) ($27, 700) ($27, 700) ($27, 700) Earnin gs $0 ($13, 966) ($26, 831) ($43, 697) ($51, 663) ($57, 770) ($65, 127) ($64, 934) ($64, 342) ($63, 650) ($61, 959) ($61, 992) ($61, 291) Total Capita l $72, 300 $58, 334 $45, 469 $28, 603 $20, 637 $14, 530 $7,1 73 $8,8 66 $10, 958 $11, 650 $13, 341 $13, 308 $14, 009 Total Liabili ties $146 ,300 $139 ,200 $126 ,237 $109 ,372 $101 ,503 $100 ,532 $98, 494 $105 ,699 $112 ,986 $113 ,581 $115 ,273 $115 ,457 $116 ,444
and Capita l Net Worth $72, 300 $58, 334 $45, 469 $28, 603 $20, 637 $14, 530 $7,1 73 $8,8 66 $10, 958 $11, 650 $13, 341 $13, 308 $14, 009 Read more: http://www.bplans.com/call_center_business_plan/appendix_fc.php#ixzz1Wi8 5D67v Plan Outline • 1.0 Executive Summary • 2.0 Company Summary • 3.0 Services
• 4.0 Market Analysis Summary
• 5.0 Strategy and Implementation Summary
• 6.0 Management Summary • 7.0 Financial Plan • Appendix Read more: http://www.bplans.com/call_center_business_plan/appendix_fc.php#ixzz1Wi8 DOz3v
