customer from having problems?

SmartLockPC DiskSafe

Installation Guide

2) How to install DiskSafe:

3) How to enable data re-direction.: 4) How to disable DiskSafe protection: 5) How to enable DiskSafe protection: 6) FAQ:

a. Does your software replace antivirus software?

b. If I still need to have an antivirus why do I need to buy your software?

c. So should I be using this software in conjunction with an Antivirus?

d. What operating system does the software support?

e. How do I purchase the product?

f. How do I become a reseller?

g. Can I purchase volume licensing?

h. How do I receive Technical Support for my product?

i. As a reseller why would I support a product that would prevent my customer from having problems?

j. Additional Revenue Stream

k. Password Recovery

l. How many months is the license valid?

Introduction

SmartLock DiskSafe provides an innovative computer security platform to protect endpoint computers by locking down the system image from any system modification attempts. Current

Anti-Virus/Malware solutions fail to protect endpoint computers under ever increasing malware infections and cyber threats. SmartLock DiskSafe blocks any system modifications and enhances Anti-Malware solutions to make a complete defense for endpoint computers of personal and business users.

Computer should not be failed by malware (viruses, spyware, worms, Trojans, rouge software, etc.) attacks and should be reliable under any circumstance. However, the current DISKSAFE fails to protect endpoint computers. SmartLock DiskSafe creates the new failsafe platform at the base of DiskSafe system which is entirely different approach from Anti-virus/malware software products in the

market. It is an independent, enhancement product and would not create any conflict with any other Anti-virus/malware software products or OS.

Anti-malware software products are largely depending on Knowledge base such as Signatures and behavior models of malware. However, thousands of new malware are created every week and there are millions of new and old malware exist today. No matter how often we update Anti-malware software there is no end to it, SmartLock method will help to end the malware threats. Not only preventing malware problems, it maintains DiskSafe infection free (no contamination build-ups) so therefore would not cause any slowdowns. Every time the computer is restarted, the operating system is restored back to its original state.

SmartLock DiskSafe has overcome the weakness of Anti-malware solutions and made it robust DiskSafe security solution with ease of use. DiskSafe product has been developed by our development partner, Maxlink-Solutions.

Pre-Implementation:

Prior to implementing Disksafe on a client machine there are a few things to consider.

Failure to properly configure the clients’ machine could result in irreparable data loss.

Warning: It is highly recommended that the customer’s data be backed up prior to implementing the DiskSafe software. It should also be noted that the program best functions when implemented when the operating system is guaranteed to be free of any Viruses, Spyware, Malware of Trojans, to ensure this, it is recommended that the disk safe software be implemented after a fresh install.

It is important to note that in order for the folder re-direction to work two partitions should be created when installing the operating system. It is also recommended that the D: (Or second partition) be at least 10GB in size.

Any programs or applications installed in the clients system, while it is in “Protected” mode will result in the program disappearing or being removed automatically on restart. It is important to make this clear to the client when the software is implemented, since it could result in severe data loss for the customer. It is important to ensure that the “Disk Lock” software is disabled before installing any applications to ensure that they do not disappear on startup.

Other applications such as Printer Drivers, Scanner/Camera Drivers, as well as any new devices or software installed under the “secure” mode will result in them disappearing on restart. This is why it is crucial to properly communicate with the customer to ensure that

they understand that installing any programs under the “secure” mode will disappear on restart.

If the customer requests to have any third party software installed, which links to a database or directory file, it is suggested that the location of those files be re-directed to the user profile folder to ensure that they will remain even after restart.

For example, Quickbooks is used by many small business customers. The default save folder for Quick books files is in C:/programfiles/intuit/quickbooks. In order to ensure that the Quickbooks file is not deleted on startup, it is recommended that a folder be created in the “User’s” profile and the data file should be redirected to there to ensure that the data will stay in place even after restart.

How to install DiskSafe

Download DiskSafe software from SmartLockPC web site: www.smartlockpc.com.

Right click on DiskSafe for Windows installation program and select “Run as administrator” to begin the installation.

The installation program screen first will come out as follow

Click” Install” to continue

After system has restarted and completed booting, proceed to the “Control Panel”

Double click on DiskSafe icon to execute the program. (The DiskSafe product will not show in the program files list, making it virtually invisible to the average user.)

For activation, the License Serial Number (SN) is required. To obtain the SN, please copy your computer ID displayed at the bottom of DiskSafe panel and send it to [email protected] by pasting ID in your email request. Your License SN will be sent to your email address in short time, if not by following day.

Once you have the activation key, press “Active DiskSafe” button to proceed with the activation process.

Type or copy Serial Number in “Serial Number” box, then type in your new “Admin Password” and then type in the password again to “confirm password”. The password should be at least 6 characters. Once you have entered the password (twice), click “OK”.

Once you have completed those steps, the system will need to restart for the changes to take effect. (Click OK)

When the system boot up, the system drive will have protect check mark on it as follows. This indicates that the protection system has been activated, but does not mean that your system is protected (yet). To protect your system, follow the next steps.

How to enable data re-direction.

First you must ensure that the primary drive is split into two parts (C: and D: ). . Windows 7 users can split the primary drive even after the operating system has been installed; Windows XP Users are suggested to do this at the time the Operating System is installed for optimum performance. Warning: _{Prior to setting up the data migration, it is HIGHLY recommended}

to backup any important data. This is to ensure that if there is a problem during the installation, the files on the computer are not lost. The D: partition must be at least 10GB. Failure to enable the folder re-direction will result in any new files to be erased on restart, when running in protective mode.

Users are recommended to use the Windows 7 drive management tool to change the primary drive size.

The files will appear in the normal C: user directory, as well as the D: directory. The files will always appear in both places. Warning: It is important to note that any files that are not in those folders will disappear on restart.

Select the disk that you want to resize.

The utility will now ask you how you want to resize your partitions.

Once you have shrunk your partition. Another un-partitioned space will appear in the disk management. Right click on the un-partitioned space and create a partition on that space and perform a quick format.

Once you have completed those steps, go back into the Disk Safe Management Console, and select the “Admin” tab. Then press the “Move User Data” button, which will move the user’s files to the D: partition.

Select “Yes”

Once you have restarted the computer, in the D: Drive you should see the user’s folder.

How to disable DiskSafe protection

In the Control Panel, find DiskSafe Icon and Double click

How to enable DiskSafe protection

Select DiskSafe and double click

Will ask “Do you want to apply change” and confirm “Yes”

After password confirm and the system need to reboot, then DiskSafe be enabled

Now the computer is safe to use

To Disable Protection:

After confirming the password the system will need to reboot in order to disable the protection mode.

Go to computer and check the system drive. The DiskSafe green check mark should no longer be present.

Once the system has restarted, go to “My Computer” and you will notice that the green icon over the C: drive has disappeared. You have now successfully disabled the protection.

How to uninstall DiskSafe

Select DiskSafe program and right click to uninstall

The Uninstallation is not complete.

If you want to re-install or upgrade the DiskSafe program, you need to reboot system, then perform installation procedure.

FAQ

Does your software replace antivirus software?

Yes and No. Although the software prevents intrusions from penetrating the operating system, and clears it on restart, we still recommend a Antivirus software to be installed since you can still be infected with a virus until you restart.

If I still need to have an antivirus why do I need to buy your software? The reason is because conventional Antivirus software work by matching up potential known infections with the items on your computer, if they make a successful match then it will indicate that you have a virus, otherwise the virus can stay undetected until the database is updated to include the virus that is in your computer.

Therefore antivirus software cannot effectively guarantee that your computer is not infected with a virus, this is because Malware’s and Trojan viruses are changing on a daily basis and has become increasingly difficult to be able to constantly update the virus definitions. The difference with our software is that it locks the computer’s program files from being modified in anyway, and upon restart the computer’s operating system can be restored back to its “clean state”.

So should I be using this software in conjunction with an Antivirus? Yes, that is correct.

What operating system does the software support?

Currently the Software supports Windows Based Operating Systems, including Windows XP, Vista, 7, and 7 Sp1.

Does the program support Mac Operating Systems?

Unfortunately at this time our software only supports Windows operating systems. How do I purchase the product?

The product can be purchased from one of our authorized resellers. If you are looking for an authorized reseller, you can click on the following link (HERE). For more information please go to this page: (LINK) Or to become a re-seller please contact our sales team directly at

[email protected]

How do I become a reseller?

Resellers will be chosen based on the following criteria: Location to an urban area

Location from the nearest Vendor location Been in business for more than 3 years

Have a storefront location with an annual gross revenue of more than $100 00.00. Has a mix of both consumer and business clients.

Does both in-house, and on-site servicing.

To become a reseller or to inquire about becoming one, please contact our sales team at [email protected].

Can I purchase volume licensing?

Yes, please contact your authorized reseller for more information. How do I receive Technical Support for my product?

Technical support should be provided from the authorized reseller who sold or installed the product for you. Authorized Resellers should contact their sales representative for technical assistance. Only people who have been properly trained to install the product should be doing so, since installing it incorrectly could result in data loss.

As a reseller why would I support a product that would prevent my customer from having problems?

As responsible IT Professionals our job is to recommend the right solution to the customer, based on an evaluation of their needs. Part of that is to mitigate the risk of them being infected by viruses’ malware to the best of our ability, that is what our customers rely on us for. Customers who are trouble free, and are satisfied with your service will result in recurring customers which in turn compliments your business.

Additional Revenue Stream

By offering a unique product can give you the competitive advantage over other service providers in your geographical area, customers will choose your company over others by offering a more advanced and functional solution. Although in some ways virus and malware problems are a part of the revenue stream, it can often be tedious and impractical.

More recently viruses have become notorious for re-appearing or recurring, after clean installs. This is why a program such as Smart Lock PC should be an essential part of every system builder’s package. The loss in Virus repair can be re-cooperated by properly managing the customer’s computer, much like a corporate environment where there are checks and balances in place to protect the user from creating problems, such as installing unapproved software, untested service packs, or uninstalling required software without the proper knowledge.

Charging customers a maintenance fee for properly managing their computer is a more effective in preventing problems with the user and still maintains a healthy revenue steam for service providers. Resellers can earn additional revenue by remotely administering the computer on behalf of their customer, to install programs/applications or to make changes that require the software to be disabled.

Password Recovery

If the customer forgets or loses their password to unlock their disk safe software, is it possible to retrieve it?

In order to “unlock” the program in a situation the password has been lost, customers are asked to contact technical support for further assistance.

How many months is the license valid?

Unlike other endpoint security products, our software is valid for life for the specific version you purchased. If the user would like to upgrade to a newer version, then they must purchase another license. For users who need to re-install their product, they are eligible for a one time re-activation on

the same machine, for a period of one year from the date of purchase. Customers are required to show proof of purchase from their authorized reseller, for re-installation.