Cisco Wireless IP Phone 7920 for Cisco CallManager 4.0 and Later

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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Phone Guide

Cisco Wireless

IP Phone 7920 for

Cisco CallManager 4.0

and Later

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CCSP, the Cisco Square Bridge logo, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

Cisco Wireless IP Phone 7920 for Cisco CallManager

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Copyright © 2005 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

Cisco Wireless

IP Phone 7920

Cisco CallManager Release 4.0 and Later

Using the Phone

Power on the phone—Press (red key) and hold until phone powers on.

Dial a number—Press numbers on the keypad

and then press . (There is no dial tone).

Answer a call—Press (green key).

Hang up a call—Press (red key).

Access phone features—Press or (softkey) that corresponds to the feature. Use

or to see other features during a call.

Access Menu options—Press (Menu) and use or to switch to the desired menu option.

Put a call on Hold—Press Hold. Press Resume to reconnect to the call. Answer another incoming call—Press Hold

for current call. Press to select the second call and press to answer the call.

Transfer a call—Press Trnsfer. Dial the

number to which you want to transfer the call. After the party answers or the phone rings, press Trnsfer, then hang up.

Reconnect to a call—If your call fails to

transfer or you want to reconnect to a held call, press Resume.

Move a shared line call between desk phone and wireless phone—From your phone with

the active call, press Hold. From your other phone, press Resume to connect to the call. party on hold. (Press or to locate

Confrn if not visible.) Dial the number for the second party. After the second party answers, press Confrn again to complete the action. To add another party, press Confrn and repeat the steps.

Forward Your Calls to Another Number

Locate CFwdAll and press it. Dial the number to which you want to forward all calls. “Forwarded to <number>” displays. Cancel forwarding by pressing CFwdAll.

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Shortcut Keys

Lock keypad—Press and hold (# key). indicates the keypad is locked.

Unlock keypad—Press and hold then press OK to toggle keylock off.

Toggle ring to vibrate—Press and hold

(* key). “Vibration On” displays and appears on the screen. (Ringer becomes silent)

Toggle vibrate to ring—Press and hold . “Vibration Off” displays; disappears.

Adjust speaker volume—Press to access the volume screen. Press to increase or to decrease the volume.

Access voice messages—Press and hold for a moment. The phone connects to your voice-messaging system.

Redial number—Press to view a list of dialed calls. Press to locate the number and press to redial the number.

Access Speed Dial number—Press and hold

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Softkey Definitions

CallBack—Receive notification when a busy extension becomes available.

Barge and cBarge—Join a call on a shared line.

Conflist—View a list of conference participants.

DirTrfr—Transfer two calls to each other.

iDivert—Send a call to the voice-messaging

system.

GPickUp—Answer a call on another extension in another pickup group.

Join—Join two calls on a single line.

MeetMe—Host a conference call that has a dial-in number.

Park—Store an active call at a specific number. Retrieve the call by dialing the Park number from any phone.

PickUp—Answer a call on another extension

Setting Up Speed Dial Numbers

Access Speed Dial setup—Choose Menu > Directory > Phone Book. Scroll to and select Speed Dial. The Speed Dial hot keys display.

Check marks indicate those hot keys that have assigned phone numbers.

Add or change a Speed Dial number—Scroll

to a Speed Dial hot key and press Detail. Press

Edit to enter or change the number by using

the keypad. Press OK to save the Speed Dial. Making Phone Book Entries

Add or change a Phone Book entry—Choose Menu > Directory > Phone Book > Add.

Scroll to the entry item and press Select. Enter the name or phone number by using the keypad.

Enter text—Press the numeric key once, twice

or three times to enter the appropriate character. To enter a number, press the key four times. For spaces, press or .

Enter uppercase—Press to switch between uppercase and lowercase. or

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1

Getting Started

Before getting started with your Cisco Wireless IP Phone 7920, make sure that the following items are in the box and inform your system administrator or supplier if any items are missing:

• Cisco Wireless IP Phone 7920

• Standard battery

• Power supply

• Cisco Wireless IP Phone 7920 Guide

• Regulatory Compliance and Safety Information

for the Cisco Wireless IP Phone 7920

• Cisco Wireless IP Phone 7920 Accessory Guide

Note The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations.

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How to Use this Guide

This guide provides you with an overview of the features that are available on your phone. For information about common tasks, refer to the following table. Contact your system administrator if you have problems or need more information about your phone.

If you want to... Then...

Install the battery See the “Installing or Removing the Phone Battery” section on page 11.

Charge the battery See the “Charging the Phone Battery” section on page 13.

Turn on or turn off your phone

See the “Powering On the Phone” section on page 18.

Use your phone Start with the “Overview of the Cisco Wireless IP Phone 7920” section on page 15.

Set LEAP password See the “Setting LEAP Password” section on page 24.

Understand the phone screen

See the “Main Screen and Display Indicators” section on page 19.

Make calls See the “Placing Calls” section on page 27.

Change the speaker volume

See the “Adjusting the Speaker Volume” section on page 34.

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Lock the keypad See the “Shortcut Keys for Phone Functions” section on page 20.

Put calls on hold See the “Placing Calls on Hold” section on page 35.

Transfer calls See the “Transferring Calls” section on page 36.

Mute calls See the “Muting Calls” section on page 33.

Make conference calls

See the “Making Conference Calls” section on page 37.

Listen to voice messages

See the “Playing Voice Messages” section on page 63.

Set up speed dial See the “Configuring Speed-Dial Hot Keys” section on page 58.

Choose rings for different conditions

See the “Configuring User Profiles” section on page 69.

Set up a personal phone book

See the “Using the Phone Book” section on page 54.

Change ring tones See the “Changing Ring Tone Settings” section on page 80.

Subscribe to phone applications and services

See the “Subscribing to IP Phone Services” section on page 77.

Get information about phone accessories

See the “Accessories for the Cisco Wireless IP Phone 7920” section on page 10.

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Document Conventions

To simplify the instructions for using phone features and for changing phone settings, this guide uses the following navigational conventions and terms.

Action Keys Navigation Instructions in This Guide

Using or softkeys with labels

When you must press the softkey for a menu, feature, or action label, this guide states: Press (softkey label). Example: Press PhBook

Using the or arrows

To move left or right between menu tabs or softkey labels, this guide states: Use or to switch to (item name). Example: Use or to switch to the

Directory

Using the or arrows

To move up or down between menu options or list items, this guide states: Scroll to (item name).

Example: Scroll to Speed Dial Using the

“Select” softkey

When you must press the “Select” softkey to use a menu option or item that you have highlighted, this guide states: Select (item name).

Example: Select Speed Dial Using menus

and options

To advance through several menu options, the guide states: Choose Menu > (menu option) > (menu option) Example: Choose Menu > Directory >

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Safety and Performance Information

Before installing and using your phone Cisco Wireless IP Phone 7920, read the following safety notices.

Warning This warning symbol means danger. You

are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.

Warning Read the installation instructions before

connecting the system to the power source.

Warning The plug-socket combination on the

battery charger must be accessible at all times, because it serves as the main disconnecting device.

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Warning This equipment will not be able to access emergency services during a power outage because of reliance on utility power for normal operation. Alternative arrangements should be made for access to emergency services. Access to emergency services can be affected by any call-barring function of this equipment.

Warning Do not use the Cisco Wireless IP

Phone 7920 in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.

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Battery Safety Notices

These battery safety notices apply to the batteries that are approved by the Cisco Wireless IP Phone 7920 manufacturer.

Warning There is the danger of explosion if the

battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Warning Do not dispose of the battery pack in fire or

water. The battery may explode if placed in a fire.

Caution The battery pack is intended for use only

with this device.

Caution Do not disassemble, crush, puncture, or

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Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts.

Caution Handle a damaged or leaking battery with

extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.

Caution Do not charge the battery pack if the

ambient temperature exceeds 104 degrees Fahrenheit (40 degrees Celsius).

Caution Do not expose the battery pack to high

storage temperatures (above 140 degrees Fahrenheit, 60 degrees Celsius).

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Caution When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.

Caution To obtain a replacement battery, contact

your local dealer. Use only the batteries that have a Cisco part number.

Standard battery—CP-BATT-7920-STD

Extended use battery—CP-BATT-7920-EXT

Caution Use only the Cisco power supply that was

provided with your phone. If you need to replace your power supply, refer to the list of Cisco part numbers.

North America—CP-PWR-7920-NA

Central Europe—CP-PWR-7920-CE

United Kingdom—CP-PWR-7920-UK China—CP-PWR-7920-CN

Japan—CP-PWR-7920-JP

To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and

Safety Information for the Cisco Wireless IP Phone 7920 document that accompanied this

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Accessories for the Cisco Wireless

IP Phone 7920

The following phone accessories are available for your phone:

• Standard and extended batteries

• Power supplies for various regions

• Desktop charger

• Standard wired earphone

• Carrying cases

For a complete list of accessories, refer to the

Cisco Wireless IP Phone 7920 Accessory Guide that is

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Installing or Removing the Phone

Battery

You must install and charge the battery before you can use the Cisco Wireless IP Phone 7920. To install or remove the battery, follow these steps.

1. To install the battery, insert the battery catches (as shown in Figure 1-1) in the corresponding slots at the bottom of the Cisco Wireless IP Phone 7920. Make sure that the metal contacts on the battery and the phone are facing each other.

2. Press the battery to the body of the phone until it locks into place.

3. To remove the battery, press down on the locking catch, then lift and remove the battery.

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Figure 1-1 Installing or Removing the Battery

1 Locking catch—Press to release the battery.

2 Battery catches—Insert these into the slots near the bottom of the phone at battery installation.

3 Metal contacts—Match the contacts on the battery to the contacts on the phone.

2 2

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1

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Charging the Phone Battery

A rechargeable battery powers the Cisco Wireless IP Phone 7920. To charge the battery, follow these steps:

Procedure

1. Connect the cable from the power supply to the connector in the phone.

2. Connect the power supply to an AC wall outlet as shown in Figure 1-2.

If the phone is turned off, the screen displays the message, “Battery Charging.” When the battery is charged, “Battery Full” displays.

If the phone is turned on, the battery indicator bar blinks and displays the current power level. When the battery is charged, the indicator bar stops blinking and displays “Charging Complete.”

To become fully charged, the standard battery requires about 3.5 hours and the extended battery takes about 4.5 hours.

3. When the battery is fully charged, disconnect the charger from the phone and unplug the power cord from the AC wall outlet.

For more information about charging the battery, refer to the “Desktop Charger” section in the

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Figure 1-2 Charging the Phone Battery

Tips

• The phone detects when the battery power level is low and displays the warning message, “Battery Low” with the warning tone specified in your active user profile.

• The standard battery provides up to 3.5 hours of talk time or up to 21 hours of standby time.

• The extended battery provides up to 4.25 hours of talk time or up to 30 hours of standby time.

7920 1 2 ABC 3DEF 4 5JKL 6MNO GHI 7 8 TUV 9 WXYZ PQRS ₀ # 79676

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2

Overview of the Cisco Wireless

IP Phone 7920

The Cisco Wireless IP Phone 7920 provides the following features:

• Wireless access to your corporate phone extension and phone services

• Multiline appearances

• Up to eight local speed-dial hot keys

• Caller ID for incoming calls

• Call-handling features such as forward, transfer, hold, call park, conference, call pickup, and group pickup

• Configurable softkey for access to your personal phone book or IP phone services.

• Choice of personal profiles and network profiles

• Access to web-based services such as weather, stock reports, and a phone directory.

Figure 2-1 shows the Cisco Wireless IP Phone 7920, and the table that follows describes the functions of the keys on the phone.

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Figure 2-1 Cisco IP Phone 7905 Function keys 74962 1 ₂ ABC 3 DEF 4 ₅ JKL 6 MNO GHI 7920 7 ₈ TUV 9 WXYZ PQRS 0 # 1 2 3 4 1 6 7 5

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1 Left and right softkeys—Activates the item in the label above the softkey.

2 Answer/Send key—Answers a call or dials a number.

3 Number keys (0-9)—Use these to enter numbers and characters.

Number keys (2-9)—Use these to activate speed-dial hot keys.

4 Asterisk (*) key—Toggles between Ring and Vibrate mode.

Toggles between upper and lower case. See the “Entering and Editing Text” section on page 25.

5 Arrow key—Moves from one function to another. This guide uses these directional arrows , , , or .

6 Power/End key—Turns the phone on or off, silences a ringing call, or ends a connected call. See the “Answering and Ending Calls” section on page 32.

7 Pound (#) key—Toggles between locking and unlocking the key pad. Allows you to access special characters when you are entering text.

1

2

ABC

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Powering On the Phone

To power on the phone, press and hold the

(green) key until the phone powers on. The phone goes through the following startup process:

1. The phone connects to a wireless access point and begins authentication.

You might need to use a username and password to access the wireless network. See the “Setting Passwords” section on page 23.

2. After completing authentication, the phone displays the main screen, as shown in Figure 2-2. The phone is in standby mode and is ready to place or receive calls.

3. The signal icon in the upper, right corner shows the strength of the signal between the wireless access point and your phone. Your phone must have an adequate signal before you can place or receive calls.

The icon displays six vertical bars for a strong signal. The icon displays fewer than three bars to indicate that the signal is weak.

Tip

When the phone receives a weak signal, the phone displays this warning message, “Weak signal detected” and sends a tone or vibration as specified in your active profile. See the “Configuring User Profiles” section on page 69 for more information.

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Main Screen and Display Indicators

Figure 2-2 shows the indicators that display in the main screen in standby mode.

Figure 2-2 Main Screen in Standby Mode

1 Battery icon—Shows level of charge in battery

2 Vibration icon—Indicates vibration mode

3 Key lock icon—Indicates keypad is locked

4 Signal icon—Shows degree of signal strength

5 Extension numbers—Identify each phone line

6 Right softkey label—Displays PhBook or Svcs or during a call, displays a feature softkey

7 Left softkey label—Displays Menu or during a call, displays a feature softkey

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Shortcut Keys for Phone Functions

The phone keypad provides these shortcuts to frequently used functions.

Shortcut

Key Function How to Use This Shortcut

Locks or unlocks the phone keypad

Press and hold the key. The icon displays at the top of the Main screen. Press and hold the key to toggle key lock off. The icon disappears. Toggles between ringing and vibrating mode

Press and hold the key. The screen displays “Vibration On” and the

icon displays at the top. To switch back to the ring mode, press and hold the

key. The screen displays “Vibration Off,” and the

icon disappears. The default setting is “ring mode.”

Accesses voice messaging

Press for a moment, then release the key. The phone connects to your voice messaging system. # # # 1 1

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Related Topics

• Playing Voice Messages, page 63

• Adjusting the Speaker Volume, page 34

• Configuring Speed-Dial Hot Keys, page 58

Accesses the speaker volume adjustment

During a call, press the arrow on the navigation key to access the volume adjustment screen. Increase the volume by pressing or decrease the volume by pressing on the navigation key. Activates the speed- dial number

Press and hold one of the numeric keys (2–9) for the speed-dial number that you want to use.

Shortcut

Key Function How to Use This Shortcut

2

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Using the Phone Menus

The phone menus provide access to phone features and settings. When you press Menu, the name of the first menu displays on your phone screen with a set of overlapping tabs for the other phone menus. To access a specific menu, press or until you see the desired menu name, such as Directory. Press Select (by using ). Use or to scroll between the menu options.

To choose a menu option, such as Speed Dial in the Directory menu, scroll to Speed Dial and press Select. This table lists phone menu reference information.

Menu Section in Phone Guide

Directory Using the Phone Book and Speed Dial Features, page 53. Messages Playing Voice Messages,

page 63.

Call History Viewing and Placing Calls from the Call History Menu, page 64.

Profiles Using and Changing Profiles, page 67.

Services Using Cisco IP Phone Services, page 75.

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Setting Passwords

When powering on your phone for the first time, you might need to set your username and password to access the wireless network. Your system administrator can provide this information. Follow these steps to set your username and password.

Setting the Username and Password

1. Press Menu, then press until you see the

Profiles menu, and press Select.

2. Scroll to Network Profile and press Select.

3. Scroll to the current profile name (with ) and press Select.

4. Scroll to 802.11b Configuration and press Select.

5. Scroll to LEAP and press Select.

6. Scroll to Username or Password and press Select. Phone Settings Customizing Phone Settings

and Viewing Phone Status, page 79.

Network Config Viewing the Network Configuration, page 85

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Note Ask your system administrator for the username format and password information for your system.

7. Press Edit and enter your username or password. For assistance, see the “Entering and Editing Text” section on page 25.

Note You can use up to 32 alphanumeric characters for the LEAP password.

8. To confirm the changes, press OK; then, press

Back three times. Scroll to Apply Change and

press Select to activate the change. To return to the main screen, press Back.

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Entering and Editing Text

You can enter characters, numbers, and special characters for passwords and phone book entries. When you press a numeric key on the keypad, a text bubble shows all the characters that this key controls. Each press moves to another character option.

Enter characters Press the numeric key once to enter the first character. Press it twice to enter the second character or press it three times to enter the third character.

Enter numbers Press the numeric key four times to enter the number.

Delete the last character

Press Clear once to delete the last character or number in the string.

Delete the entire string

Press and hold Clear to delete the entire text or number string.

Use uppercase characters

Press to switch between uppercase and lowercase characters. or displays on the right corner of the screen to indicate the case.

Enter a space Press or to enter a space between characters.

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Figure 2-3 Symbol Screen Enter special

characters and symbols

Press . Doing so displays the symbol screen, as shown in Figure 2-3. Use , , , or to select the desired symbol . Press

Use to insert the symbol into your

text.

Cancel editing mode

Press Back as needed to return to the menu option or main screen.

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3

Basic Call Handling

Basic call-handling tasks such as placing, answering, transferring, and conferencing calls are available to most phone users. Check with your system administrator, if you do not have these features.

Placing Calls

Dial a phone number

Enter the phone number by using the numerical keys.

Delete the last digit entered

Press Clear to delete the last digit. To delete the entire dialed number, press and hold Clear.

Place the call After dialing, press (green key) to place your call.

Note There is no dial tone.

Place the call on a secondary line

Before or after dialing the number, press to change to another line and press to make the call.

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Place a call when another call is active

Press Hold to hold the active call, then press or to switch to

New Call and press it. Dial,

redial, or speed dial a number.

Redial the last dialed number

Press to switch to Redial, then press Redial to make the call.

Redial a number from the list of previously placed calls

Press to display the list. Scroll to the desired phone number and press to make the call. The previously placed calls list contains 10 records.

Dial a phone number from your local phone book

Press PhBook or Menu >

Directory > Phone Book and

scroll to the desired entry. Press to dial the number.

See the “Using the Phone Book” section on page 54 for more information.

Speed dial a phone number using a speed-dial hot key

Press and hold (2-9) for the speed-dial number that you want to use. The phone displays and dials the number stored for that hot key.

See the “Configuring Speed-Dial Hot Keys” section on page 58.

2

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Dial from a call log Choose Menu > Call History >

Missed Calls, or Received Calls,

or Placed Calls. Scroll to the desired entry and choose Dial or . (You might need to edit the number, before placing the call.)

Dial from a corporate directory listing

Choose Menu > Directory >

Corporate Directory (exact name

can vary). Search for a listing by using your keypad to enter letters and press Search.

Scroll to the desired entry and choose Dial or .

Dial from a Personal Address Book (PAB) entry or a Fast Dial code

Choose Menu > Services > PAB service or Fast Dial service (exact names might vary). Search for a listing by using your keypad to enter letters and press Submit. To dial from a listing, scroll to the desired listing and press . For help with subscribing to the PAB or Fast Dial service, see the “Subscribing to IP Phone Services” section on page 77.

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Receive notification when a busy or ringing extension becomes available

Call the number and press

CallBack while listening to the

busy tone or ring sound. Hang up. When the extension becomes available, your phone provides an audio and visual alert. (The call back to this number is not automatic; you must place the call.) To view the status of call back notification, press CallBack while the phone is idle. To cancel call back notification, press

Cancel.

CallBack is a special feature that your system administrator might configure for your phone. Note that CallBack fails if the other party has call forwarding enabled.

Place a call using a billing or tracking code

Dial a number and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. Your system administrator will tell you if you need to enter CMC or FAC codes and can provide you with detailed instructions.

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Tips

• If you make a mistake while entering a phone number, press Clear to erase one or more digits.

• To redial the last number, you can also press two times.

Make a priority (precedence) call

Enter the MLPP access number (provided by your system administrator) followed by the phone number. For more details, see the “Prioritizing Critical Calls” section on page 50.

Place a call using your Cisco Extension Mobility profile

Make sure that you are logged in to Extension Mobility (EM). Press

Menu > Services > EM Service,

then use your keypad to enter login information. If you are sharing a phone, you must log in to EM before you can access certain features or make a call. EM is a special feature that your system administrator assigns to phones and users.

Refer to the Customizing Your

Cisco IP Phone on the Web: http://www.cisco.com/univercd/cc /td/doc/product/voice/c_ipphon/e nglish/ipp7960/usopt.pdf

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Answering and Ending Calls

Answer a call Press and release (green key) to connect to the incoming call.

Silence the ring for an incoming call

Press (red key) to silence the ringing. The call continues silently, then forwards to the no answer target, such as voice messaging or another phone.

Switch from a connected call to answer a ringing call

Press Answer or (green key). Doing so answers the new call and automatically puts the first call on hold. See the “Placing Calls on Hold” section on page 35.

Answer a call ringing on another phone

Use Call Pickup. See “Picking Up a Redirected Call on Your Phone” section on page 44. Retrieve a held call on another phone (such as a phone in an office)

Use Call Park. See “Parking and Retrieving Parked Calls” section on page 43.

Send an incoming call directly to your voice messaging system

Press iDivert. The incoming call automatically transfers to your voice message greeting.

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Muting Calls

To turn off the microphone on your phone, you can use the Mute feature.

Automatically connect to an incoming call after a ring or two

Ask your system administrator to set up the Auto Answer feature. The call connects to the speaker after ringing once or twice without pressing .

End the call Choose EndCall or (red key) to hang up.

Mute the call During a call, press MuteOn. The label changes to MuteOff.

Cancel the mute Press MuteOff. The label changes to MuteOn.

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Adjusting the Speaker Volume

Figure 3-1 Adjusting the Speaker Volume

Tip

To maintain the speaker volume adjustment after powering off the phone, see the “Change the speaker volume for the active profile” section on page 70.

Change the volume during a call

Press to adjust the speaker volume for a call on line 1. Press

twice to adjust the volume for a call on line 2.

Change the volume for your calls

Press or until you see Volume and press it to start adjusting the speaker volume.

Adjust the volume Increase the volume by pressing or decrease the volume by pressing

as shown in Figure 3-1. The adjusted volume setting remains until you power off the phone.

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Placing Calls on Hold

You can have only one active call at a time, so you must place calls on hold while you answer another call.

Figure 3-2 Choosing Between Two Connected Calls

Place a call on hold

During a connected call, press

Hold. The label changes to

Resume.

Resume a held call Press Resume to reconnect to a holding call.

Choose between two connected calls

Scroll between different calls that are displayed on the screen. See Figure 3-2.

Move a shared-line call between your desk phone and your wireless phone

From your phone with the active call, press Hold. From your other phone with the shared line, press

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Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

Transfer a call without talking to the transfer recipient

Press to switch to Trnsfer, press it, and enter the target phone number. When you hear the call ringing, press Trnsfer again to complete the transfer.

Talk to the transfer recipient before transferring the call

Press to switch to Trnsfer, press it, and enter the target phone number. If the recipient accepts the call, press Trnsfer again to complete the transfer.

If the recipient refuses the call, press Resume to return to the original call.

Transfer two current calls to each other (direct transfer)

Scroll to highlight any call on the line and press Select. Repeat for the second call. With one selected call highlighted, press to switch to DirTrfr and press it. The two calls connect to each other and drop you from the call. To remain on the call and create a

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Making Conference Calls

Conference calling allows three or more parties to participate simultaneously in a call. Your

Cisco IP Phone supports several types of conference calls depending on your configuration. Check with your system administrator to determine what is enabled on your phone. The following conference softkeys might be available on your phone:

• Confrn—Use to establish conferences by calling

each participant individually. Conferencing is available on most phones.

• Join—Use to establish a conference among

several current calls on a single line.

• cBarge—Use to begin a conference call on a

shared line. This optional feature is available only for shared lines.

• Meet-Me—Use to host a conference requiring

that participants call an established number at a specific time. Your system administrator must configure this special feature for you. See “Starting or Joining a Meet-Me Conference Call” section on page 40 for more information.

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Starting a Standard Conference Call

Start a conference call by calling participants

Call the first participant. To add another party to the call, press

Confrn (press to find softkey)

and enter the next participant’s phone number.

After the call connects and you have spoken to the participant, press Confrn again to add the party to your conference call. Follow this procedure to add each participant to the conference call.

Invite current callers to join a standard conference

With two calls on a single line, scroll to highlight the inactive call on the line and press Select. From the selected calls, press Join (press

to find Join). Note that the active call is selected and added to the conference automatically.

cBarge (add yourself to) a call on a shared line and turn the call into a conference

Highlight a remote-in-use call on a shared line and press cBarge (press to find cBarge). Other parties on the call will hear a barge tone. See the “Using a Shared Line” section on page 45 for details.

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Tip

The system supports from three to sixteen participants in a standard conference call, but the number of parties that you can add is set by your system administrator.

View a list of conference participants

Highlight an active conference, and press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top.

Get an updated list of conference participants

While viewing the conference list, press Update.

Remove any conference participant

While viewing the conference list, scroll to the participant’s name and press Remove.

You can remove participants only if you started the conference call.

Drop the last participant added to the conference

During a conference call, press to switch to RmLstC and press the softkey.

You can remove participants only if you started the conference call.

End a standard conference call

Choose EndCall or to end the conference call.

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Starting or Joining a Meet-Me

Conference Call

Meet-Me conferencing allows participants to join a conference by calling the conference number directly, rather than waiting for the conference initiator to call them.

Start a Meet-Me conference

Press to switch to MeetMe. Press MeetMe and dial the Meet-Me conference number. See your system administrator for list of valid numbers.

Inform participants about the conference number, so they can dial in. However, participants hear busy tone if they call the conference number before you have dialed in.

Join a Meet-Me conference call

Dial the Meet-Me conference number provided by the Meet-Me conference initiator.

You can join the conference only after the initiator has dialed in.

Leave a Meet-Me conference call

Choose EndCall or . The Meet-Me conference continues as long as two or more participants remain.

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Forwarding Your Calls to Another

Number

You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number.

Tip Enter the Call Forward All target number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary.

Set up call forwarding on your primary line

Press to switch to CFwdAll. Press CFwdAll and enter a target extension or phone number. The screen displays “Forwarded to <target number>”.

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Tips

• You can forward your calls to any telephone number, although your system administrator might restrict the call forwarding feature to numbers within your company.

• You can cancel call forwarding from your phone, even if you set it on your Cisco CallManager User Options web page. For more information, see the “Logging In to the User Options Web Pages” section on page 76.

• You must configure call forwarding for each line on your phone.

Cancel call forwarding on your primary line

Press CFwdAll. The “Forwarded to <number>” message

disappears.

Set up or cancel call forwarding for any line

Log in to your Cisco CallManager IP Phone User Options web page and choose your Cisco 7920 device. Choose Forward all calls... from the menu. You can set up or cancel call forwarding for each line on your phone. Refer to

Customizing Your Cisco IP Phone on the Web for more information.

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4

Advanced Call Handling

Advanced call-handling tasks require access to special features. Your system administrator might configure these features for your phone depending on your call-handling needs and work environment.

Parking and Retrieving Parked Calls

You can “park” a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a conference room). Call Park is a feature that your system administrator must enable for you.

Store an active call by using Call Park

During a call, press to switch to

Park and press it. The system

stores the call.

The phone screen displays the special call park number at which the call is stored. Make a note of the call park number.

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Tip

You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administrator for this time limit.

Picking Up a Redirected Call on Your

Phone

Your system administrator might enable Call PickUp for your phone if you share call-handling with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp) or who are in another pickup group (GPickUp).

Retrieve a parked call

Enter the call park number from any phone in the

Cisco CallManager system to connect to the call.

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Tips

• Obtain the call group pickup code from your system administrator.

• When you press PickUp or GPickUp, you connect to the call that has been ringing for the longest time.

Using a Shared Line

Your system administrator might give you a “shared” line. Shared-line features do not apply to standard, unshared lines. Typically, a shared line has two main uses:

• One person applies a shared line to multiple phones—For example, your shared line, 23456, applies to your wireless IP phone and to your

Answer a call that is ringing on another extension within your call pickup group

Press to switch to PickUp; then press PickUp and the call will ring on your phone. Press Answer to connect to the call.

Answer a call that is ringing on an extension outside of your group

Press to switch to GPickUp; then press GPickUp and dial the call group pickup code. The call will ring on your phone. Press

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office desktop phone. An incoming call to 23456 rings on your desk and on your wireless IP phone, and you can use either phone to answer the call.

• Multiple people share a line—For example, you are a manager who shares a line and extension number with your assistant. An incoming call to the extension rings on both of the phones. If you have a shared line, you might see the “in-use-remote” message on your phone screen indicating that a co-worker is currently using the shared line. You can place and receive calls as usual on a shared line, even when the remote-in-use message displays.

Maximum Supported Calls on a Shared Line

The maximum number of calls that a shared line supports can vary by phone model. For example, your Cisco Wireless IP Phone 7920 supports a maximum of two calls on a shared line while your co-worker’s Cisco IP Phone 7960 can support four calls on the same line. If there are two calls on the line, the

NewCall softkey is unavailable to you but is available

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Sharing Call Information and Barging

Your phone screen displays information about calls that your co-worker places and receives on the shared line. This information might include caller ID and call duration. Also, when you are using a shared line, information about your call is displayed on the co-worker’s phone screen.

When call information is visible on the phone screen, you and co-workers can add yourselves to calls on the shared line by using the barging features.

Barge—Allows you to join a shared-line call with an

IP phone model that has the built-in bridge enabled. You cannot use Barge to enter a shared-line call with another Cisco Wireless IP Phone 7920.

cBarge—Allows you to join a shared-line call with any

IP phone model and convert the call to a conference.

Privacy—If you do not want co-workers who share

your line to see information about your calls, enable the Privacy feature. Also Privacy prevents co-workers from barging your calls. See the “Preventing Others from Viewing or Joining a Shared-Line Call” section on page 49.

See if a co-worker has an active call on the shared line

Look at the phone screen to see if “In Use Remote” appears on the status line and the calling party ID appears next to the line number.

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Add yourself to call on a shared line by using Barge

Select an “in-use-remote” call on your screen and press Barge. The shared-line user hears a tone and “To Barge” displays on the screen. You can only join a call that a Cisco IP Phone (with Barge enabled) initiates.

Add yourself to a call on a shared line by using cBarge

Select an “in-use-remote” call on your screen and press cBarge. Other parties hear a tone and brief audio interruption, and call information changes on the phone screen.

cBarge converts the call into a conference so you can add new participants to the conference call. See the “Making Conference Calls” section on page 37 for more information.

When you hang up, the call remains as a conference call provided at least three participants stay on the line.

Move a shared-line call to another phone with the shared line

Press Hold. On another phone with the shared line, press

Resume.

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Tips

• Barge and cBarge softkeys are not available for

private calls.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Preventing Others from Viewing or Joining a

Shared-Line Call

If you have a shared line, you can enable the Privacy feature to prevent others who share this line from viewing or joining your calls on this line.

Tips

• If you have Privacy enabled on a shared line and make a call, “ in use remote” does not display on other phones that share the line; there is no indication when the line is in use.

Prevent others from viewing or joining your shared-line calls

Press Private. When Privacy is enabled, the privacy-on icon

displays next to your phone number on the phone screen.

Allow others to view or join your calls on a shared line

Press Private. When Privacy is disabled, the privacy-off icon

displays next to your phone number on the phone screen.

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• If all other phones that share the same line have Privacy enabled, you can still make new calls using the shared line. However, you cannot join any in-progress calls using the shared line.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you require specialized

Identify a suspicious call

Press MCID. If the MCID request is successful, you will hear a special tone and see the message, “MCID successful” on your phone. The call remains active until you end the call.

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call-handling capability, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with

a call.

• Preemption is the process of ending an existing,

lower priority call while accepting a higher priority call that is sent to your phone.

Choose a priority (precedence) level for an outgoing call

Contact your system administrator for a list of corresponding precedence numbers for calls (ranging from low to highest).

Make a priority (precedence) call

Enter the MLPP access number (which is provided by your system administrator) followed by the phone number.

Receive a priority (precedence) call

Hear the special call waiting tone and note the special icon displayed for the incoming call.

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Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

View the priority level of a call

Higher priority calls display at the top of your call list. These icons indicate the priority:

(no icon) Normal call Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) call

Accept a higher-priority call

When you hear the special call waiting tone, end the active call and answer the higher-priority call.

Receive a preemption call

While on an active call, you hear a continuous tone for about 10 seconds. The preemption call then overrides the active call.

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5

Using the Phone Book and

Speed Dial Features

The Directory menu provides access to these features:

• Personal Phone Book

• Speed Dial

• Corporate Directory

To help you set up and use these features, this chapter includes the following sections:

• Using the Phone Book, page 54

• Configuring Speed-Dial Hot Keys, page 58 Your Cisco Wireless IP Phone 7920 includes a local phone book. Use the Phone Book feature to view phone book entries, to add or edit phone book entries, and to set up speed-dial numbers. You can access entries in your phone book by pressing the PhBook softkey.

Note Your phone might display the Svcs softkey in place of the PhBook softkey. If this is the case, to access your Phone Book entries, you must choose Menu > Directory >

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Using the Phone Book

Browse the phone book to see a list of entries

Press PhBook. The phone displays entry names.

If there are no phone book entries, “Empty” displays.

View an entry in the Phone Book

Scroll to the desired phone book entry and press Detail. The phone book entry item displays the name with the list of associated phone numbers.

Dial a number from the Phone Book

Press PhBook and scroll to an entry.

Press to dial the number. The phone dials the first number in the phone book entry.

Dial a specific number from the Phone Book

Press PhBook and scroll to an entry. Press Detail and scroll to the desired phone number. Press to dial the number.

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Adding or Changing Entries in the

Phone Book

You can add a new phone book entry or change an existing entry by using the Directory menu. You must enter the phone number for each phone book entry exactly as you would dial the number. You can add the information as shown in Figure 5-1.

Note Your system administrator can add a list of phone book entries or speed-dial entries to your phone by using the 7920 Configuration Utility.

Edit an existing phone book entry

Press PhBook and scroll to an entry. Press Detail and scroll to the item in the entry to edit. See Figure 5-1.

Press Edit and follow the instructions in the “Entering and Editing Text” section on page 25. When you have edited the entry, press OK, then press Save.

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Figure 5-1 Phone Book Entry

1 Contact person’s name

2 Office phone number entry

3 Home phone number entry

4 Cellular phone number entry

5 E-mail address entry

Browse the phone book entries

Press Menu and select Directory >

Phone Book, then select Names to

see the entries.

View the information in a phone book entry

Scroll to a phone book entry and press Detail.

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Add a new phone book entry

Phone Book > Add. The screen

displays as shown in Figure 5-1. Scroll to the entry item and press

Select. Enter the name or phone

number by following instructions in the “Entering and Editing Text” section on page 25. When you have finished the entry, press OK, then press Save. Press Back to return to the Directory menu.

Edit an existing phone book entry

Choose Menu > Directory >Phone

Book > Names, then scroll to an

entry. Press Detail and scroll to the item to edit, such as Home number.

Edit the item by following instructions in “Entering and Editing Text” section on page 25. When you have finished, press

OK, then press Save.

Press Back to return to the Directory menu.

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Tips

• When adding external phone numbers, enter your external access number, such as 9, and the entire telephone number, including 1 and the area code.

• To use the corporate directory, see the “Dial from a corporate directory listing” section on page 29.

Configuring Speed-Dial Hot Keys

On the Cisco Wireless IP Phone 7920 keypad, the numeric keys (2-9) are hot keys that access speed-dial numbers. You can assign phone numbers to eight speed-dial hot keys. The number 1 key is reserved for accessing the voice messaging system.

Erase a phone book entry

Phone Book > Names, then scroll

to an entry. Press or to switch to Erase.

Press Erase and press OK to confirm that you want to erase the phone record.

Press to switch to Back then press the softkey to return to the Directory menu.

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Figure 5-2 Speed Dial Menu

Access the Speed Dial menu

Press Menu and select Directory >

Phone Book. Scroll to and select Speed Dial. The speed-dial hot

keys display as shown in Figure 5-2.

Note s appear next to the Speed Dial hot keys when they have assigned phone numbers.

View the phone number assigned to the speed-dial hot key

Scroll to the desired Speed Dial <number> and press Detail. See Figure 5-2.

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Assign a phone number to a speed-dial hot key

Scroll to an available speed-dial hot key and press Detail. Press Edit to enter the information. See the “Entering and Editing Text” section on page 25. Press OK to save the speed-dial number, then Back to exit the menu.

Change the phone number on a speed-dial hot key

Scroll to a configured speed-dial number and press Detail. Press Edit to change or clear an existing phone number. To confirm the change, press OK, then Back to exit the menu.

Speed dial a phone number using a speed-dial hot key

Press and hold (2-9) for the speed-dial hot key that you want to use. The phone displays and dials the number stored for that hot key.

2

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Tips

• Your screen displays the first few names for speed-dial numbers set up on the User Options web page. To make a call from your speed-dial list, scroll to the name and press .

• You must enter the external phone number exactly as you would dial it, including a pre-fix, such as 9, and the area code, if required.

Add or change speed-dial numbers that display on your phone screen

Log in to your Cisco CallManager User Options web page and choose your Cisco 7920 device. Choose Add/Update Your Speed

Dials... from the main menu.

You can set up or change speed-dial numbers by entering the phone number and name on this web page.

For more information about Speed Dials, refer to Customizing

Your Cisco IP Phone on the Web.

Speed dial a phone number using a speed-dial index number

Enter the speed-dial index and press Abbr.

You can configure a total of 99 speed-dial numbers by using the User Options web pages.

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6

Using Voice Messaging and

Call History Logs

The Cisco Wireless IP Phone 7920 main menu provides access to the voice messaging service and to call history logs.

Playing Voice Messages

When the phone displays, “You have voice mail,” you can access your messages by using the Messages menu or the shortcut key .

Set up and personalize your voice message service

Press Menu, then press to select

Messages. Select Voice Mail Box

and follow the voice instructions. Your system administrator will provide a default password for your voice messaging service.

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Tips

• For accurate and detailed information about using your voice message service, refer to the documentation for your voice messaging system.

• For security reasons, you should change your default password as soon as possible.

Viewing and Placing Calls from the

Call History Menu

You can view a list of missed calls, received calls, and placed calls in the Call History logs. You can dial a number directly from one of the lists.

Access and play your voice messages

Press Menu, then press to select

Messages. Select Voice Mail Box.

Enter your password and follow the voice instructions to listen to your messages.

Access your voice messages using the shortcut key.

While in standby mode, press and release , for immediate access. Enter your voice messaging password and follow the voice instructions to listen to your messages.

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View a call that you missed, received, or placed

Press Menu, then press or to select Call History. Scroll to and select Missed Calls, Received

Calls, or Placed Calls.

Scroll to the appropriate number, then press Detail to see

information about the call.

Dial a number from the Missed Calls, Received Calls, or Placed Calls list

Scroll to the number that you want to dial and press Detail. If you need to edit the number in the log (to add or to remove a prefix), press EditDial followed by or to reposition the cursor or erase digits. Use the keypad to enter digits.

Press to dial the number.

Erase the Call History

Press Menu > Call History. Scroll to and select Erase Call History. Press OK to erase the entire call history. Or press Cancel to return to the Call History menu.

Note After pressing OK, all call history logs are empty.

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Cisco Wireless IP Phone 7920 for Cisco CallManager 4.0 and Later

Cisco Wireless

IP Phone 7920 for

Cisco CallManager 4.0

and Later

Cisco Wireless

IP Phone 7920

Using the Phone

Shortcut Keys

Softkey Definitions

Contents

1

Getting Started

How to Use this Guide

Document Conventions

Safety and Performance Information

Battery Safety Notices

Accessories for the Cisco Wireless

IP Phone 7920

Installing or Removing the Phone

Battery

Charging the Phone Battery

2

Overview of the Cisco Wireless

IP Phone 7920

Powering On the Phone

Main Screen and Display Indicators

Shortcut Keys for Phone Functions

Using the Phone Menus

Setting Passwords

Entering and Editing Text

3

Basic Call Handling

Placing Calls

Answering and Ending Calls

Muting Calls

Adjusting the Speaker Volume

Placing Calls on Hold

Transferring Calls

Making Conference Calls

Starting a Standard Conference Call

Starting or Joining a Meet-Me

Conference Call

Forwarding Your Calls to Another

Number

4

Advanced Call Handling

Parking and Retrieving Parked Calls

Picking Up a Redirected Call on Your

Phone

Using a Shared Line

Maximum Supported Calls on a Shared Line

Sharing Call Information and Barging

Preventing Others from Viewing or Joining a

Shared-Line Call

Tracing Suspicious Calls

Prioritizing Critical Calls

5

Using the Phone Book and

Speed Dial Features

Using the Phone Book

Adding or Changing Entries in the

Phone Book

Configuring Speed-Dial Hot Keys

6

Using Voice Messaging and

Call History Logs

Playing Voice Messages

Viewing and Placing Calls from the

Call History Menu