SmartCITIES. Smart InterOperable. Solutions for Transport Authorities

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www.link.pt

SmartCITIES™

Smart InterOperable

Solutions for

Transport

Authorities

The Solution

The Smart InterOperable is a ticketing solution tailored to

transport authorities (e.g. consortium of operators,

regulators of public transport, etc.) responsible for managing

support services for ticketing networks in interoperability

environments, clearing house and fraud detection.

Web interfaces allows access to features like customer and

cards management, customer support and transaction

consolidation at any location, including functionality for card

issuing and printing.

Main Modules

• Customer Support Services

• Customer Management

• Card Management

• Card Issuing & Personalization

• Business Support Services

• Revenue Clearing & Settlement

• Security & Fraud Detection

• Data Collection & Processing

• SmartCITIES™ Channels

• Personalization Services

Key Benefits

• Global view off transport networks

• Interoperability enabler

• Revenue sharing

• Unified card for a region

• Multi-operator, multi-modal support

• Fraud detection

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Lisboa - Portugal

Av. Duque de Ávila, 23 1000-138 Lisboa - Portugal Tel: +351. 213100022 Fax: +351. 213100104 e-mail: info@link.pt

www.link.pt

Porto - Portugal

Edifício Mota-Galiza Rua Júlio Dinis, Piso 5 E.1

4050-324 Porto – Portugal Tel: +351. 226006699

Fax: +351. 226069016 e-mail: info@link.pt

S. Paulo - Brasil

Rua Luigi Galvani, 200 - conj.112 04575-020 São Paulo - SP Brasil Tel: +55 11 5505.1342 / 2 Fax: +55 11 5102.2836 E-mail: info@aitecbrasil.com.br

Luanda - África

Travessa da Liga Nacional Africana, nº 7/9 Luanda Tel: +244 222 448 934 / +244 222 447 659 Fax: +244 222 449 335

Customer Support

Services

Customer Management

• Customer acquisition and retention management

• Supports marketing campaigns and communications

• Manages passenger information and status along his life cycle

• Creates customer specific categories or segments

Main features

• Search customers based on customized

criteria

• Create or update customer personal or

contact information

• Capture customer photo

• View history of customer updates, sales

and utilizations

• Define relations between customers (e.g.

family, legal representative, enterprise,

public institutions, etc.)

Card Management

• Card life cycle management, from production to end-of-life

• Monitoring and control of any network card status

Card Issuing & Personalization

• Allows instant issuing anytime, anywhere

• Cards are personalized with customers specific data based on card

requisitions

• Supports multi-issuer and multi-brand models

• Supports a vast range of card suppliers from magnetic stripe to

contactless

• Supports leading desktop card printers vendors

• Supports different issuing models: instant issuing; data capture and

remote issuing; batch issuing; external batch issuing

Main features

• Search customers based on customized

criteria

• Create or update customer personal or

contact information

• Capture customer photo

• View history of customer updates, sales

and utilizations

• Define relations between customers (e.g.

family, legal representative, enterprise,

public institutions, etc.)

Main features

• Full control on card design or electronic

data personalization

• Produce cards on demand

• Produce batches of cards for different

delivery centres

• Initialize and activate cards with the

transit application

• Standard interface with external printing

agents to issue batches of card

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Business Support

Services

Revenue Clearing & Settlement

• Revenue apportionment based card transactions

• Revenue data generated from ticketing participants is centrally

consolidated

• Manages clearing rules between participants

• Automatically computes the revenue fee distribution

• Assures periodic funds settlements to participants

Main features

• Configure clearing rules for system

participants

• Generate and approve revenue

apportionment matrices

• Export different visualizations of

apportionment matrices

• Manual adjustment on settlement amount

• Authorize payments to system

participants

• Standard interface with banking systems

Security & Fraud Detection

• Manages SAM life cycle and authorized ceiling (threshold) of each

counter

• Ensures continuity of service by periodically reloading of ceiling

• Supports multiple operation modes (online, near-online or offline)

• Detects and analyses technological frauds with card transactions

Main features

• Manage registration, configuration and

activation off all network SAMs

• View activity log of status, operations and

location changes involving SAMs

• Monitor SAM usage (heart-beat) and

generate re-ceiling operations

• Manage black list of stolen SAMs

• Process transactions from ticketing

participants to guarantee their security

• Monitor trends in data to detect

abnormalities and frauds

• Standard interface to external SAM server

module

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Lisboa - Portugal

www.link.pt

Porto - Portugal

S. Paulo - Brasil

Luanda - África

SmartCITIES™

Channels

Personalization Services

• Web-based solution using dedicated equipment to issuing and

personalization of cards on customer care offices

• Uses state-of-the-art personalization and card production

technology

• Support high-volume card printing using dedicated hardware

• Offers frontend for recovery functions of card and contracts

• Can run on any PC with any card printer

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Technical

Specifications

Deployment Compatibility

• Operating Systems

• Linux, Windows Server

• Application Servers

• JBoss AS, Oracle WebLogic Suite

• Databases

• Microsoft SQL Server, Oracle Database

• Java Environments

• Java 5 (or higher) standard (SE) and enterprise (EE)

Contactless Ticketing Media

• ISO-7816

• ISO-14443 type A, B

• Sony Felica

• Calypso

• MIFARE

Application Details

• Browser Support

• IE, FireFox, Chrome, Opera

• Web Services

• REST, JSON, SOAP

Supported Field Equipments

• Stationary ticket vending machines

• On board ticket vending machines

• Stationary validators

• On board validators

• Fare Gates (Slim Line Gates)

• Point of sales equipment

• Driver sales devices

• Handhelds

• Payment terminals

Supported Peripherals

• Ticket or receipt printers

• PIN pads

• Web cam

• Price displays

• Cash drawers

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Lisboa - Portugal

www.link.pt

Porto - Portugal

S. Paulo - Brasil

Luanda - África

SmartCITIES™

Ecosystem

Customer Support Services

• Handles all the customer-centric

processes

• Tailored functionalities for ticketing

operations

• Manages the activity of cards in the

network

• Provides customer tailored offers on

tariffs and products

• Support for inter customer

relationships (e.g. family, enterprises,

etc.)

Business Support Services

• Automation of core ticketing business

processes

• Provides support for interoperable

electronic ticketing networks

• Product commercial configuration and

sale network management

• Multi-operator and multi-region

capabilities

• Global data consolidation and revenue

clearing

SmartCITIES™ Channels

• Supports electronic payments in every channel

• Pay in multi-currency with flexible payment means, like

cash, credit/debit cards (VISA, MasterCard, etc.), direct

debit, electronic purse, etc.

• Handles receipt printing

• Supports flexible ticketing media

• Paper, magnetic stripes, 2D barcodes, contactless cards

& tickets, NFC smartphones, etc.

External Sales & Usage Channels

• Integration third party equipment's from multiple vendors

• Technical and commercial interoperability, including

multi-sector standards like Calypso, Mifare, EPC, EMV, NFC, etc.

Customer Hub

• Maintains master data of all relevant

customer and ticketing information

(e.g. Customer, sales, usage, fare,

inventory, etc.)

• Suite of web services to provide

ticketing data to external systems

• Enhance customer experience with

personalized information services