-MCPOS- ① -User Manual- FAQ
*** Don’t forget to click on Save after you make a change ***
1) How to change quantity in bill?
A: Look up IV. The Main Menu- Change Quantity. (Page 23) 2) How to change item price or item discount in bill entry?
A: See detail- III Delivery- Misc 6 b, page 16 3) How to split a bill?
A: See Detail- V. Settle- Graph V-4, Split, page 27
*** To wave a few￠showing on total, press <Amount> button to clear out. (See graph V-6, page 28)
4) How to hold a bill?
A: You need to set up a pick up time. (See detail Delivery- Graph III-5, Time) 5) How to change customers receipt font size?
A: In Back Office- System Setup, select Font Size, and enter 1 for small font; enter 2 for bigger font.
6) How to change kitchen receipt language?
A: Go to System Setup, select printer, and choose Kitchen Language. Input 1 for only English; input 2 for both Chinese and English.
7) How to settle drivers’ receipts quickly if there is more than one driver?
A: Press <Settle>, enter access code, then press <Driver>, enter Driver Code, press <Done>. Select one from the list, enter “Tip” and “Payment method” if any. Press <Save>, then select <Print> to print out Delivery List for individual driver.
** (For quicker way, when payment method are all paid by cash, just press <All> button, and select cash, so it saves your time.)
8) Can I print Chinese words on customers’ receipt?
A: Yes, in order to print Chinese, you need to purchase a special printer. Go to Back Office, Press System Setup. Choose Print, and select Print Chinese Item Name, Enter 1 if Yes; 0 if no.
9) How to input or change customers’ name after placed an order?
A: You can change those in Misc. Press <Customer> if change customer information. However, you will not see <Customer> button available here if it is a walk in customer.
10) How to delete bill?
-MCPOS- ② -User Manual- ** If you want to delete the bill record, go to Back Office and select System, (which is on the top of Back Office page), and select Delete Bill. Input the time range and find out the ticket you don’t want. Highlight on the receipt, and press <Market Delete>, then press <Delete>, the receipt will gone. Press <Sort> if you want receipt numbers in order. Don’t forget to press save, otherwise it will not take any new changes.
11) How to set up automatic discount?
A: Go Back Office, System Setup, click on Bill, choose Default Coupon, and set the value to percentage. For example, if 10% discount for everyone, type in 10. Press <Save> button to save the data.
*** If for grand opening, take 20% discount for everyone, the easy way is to go to back office, select Master, and select Discount. Input the time range here and write 20 in the box under Discount. Then press <Save>. Now, when you place an order, everything will take off 20% for you
automatically.
12) How to print a remark on receipt bottom?
A: Go to Back Office, and select Master, and select Remark. Double click under Remark and type.
13) How to let the specified computer settle, void item, discount order?
A: a. Go to Back Office, click on Settle, and choose Settlement Compute, input the specific computer number, such as C1; C2; C3, which means you let these three computers to do settlement.
b. Same to the void item. Go to Back Office, click Settle and choose Voiding item Computer, input the assigned computer number.
-MCPOS- ③ -User Manual- A: Go to Back Office, select Daily on the top of the page, and press Print
Pending. You will see the entire recorded pending list on the page list. 15) How to print a pending report?
A: Before you print it, you need to go to System Setup- See (8) System Setup, Printer Set up for holding a bill to setup the printer. (Page56)
16) How to waive penny in receipt total?
A: Go to System Setup, select Bill, and choose POS Amount Type. Enter 2 if you want 2 numbers after decimal place. For example, $12.047…will be $12.05.
17) Can printer buzz when it prints? How to set up buzz time?
A: Yes, it can. First, you need to buy a buzzer. To set up the buzzer, go to System Setup. Then select Print, click on Buzzer Time and input 2 for beeps twice, or input 3 for beeping 3 times.
18) What if Printer doesn’t work?
A: There are several ways to check of printer. First, turn off the printer power, take out paper roll and put it back properly, wait for 10 seconds and turn it on again. It should be ready to use.
If not, exit the program. Click on “Start” button from Windows, select “Control Panel” (like Graph 1); double click on “Printer and Faxes”, then double click on the printer. You will see the print list. Select all printer jobs, and right click on the mouse, and choose “Cancel All Documents” from the list. Close the window of print job list. As Graph 2, go to “File”, select “Properties”, and click on “Print Test Page” (as graph 3). This is just to make sure the printer is connecting with computer.
-MCPOS- ④ -User Manual- (Graph 2)
(Graph3)
If the printer is still not working, check if the printer cable is connects well with printer. Also, check hub by unplug it then put it back. Sometimes, hub may not connect to the printer. Usually it happens when power shortage, and surge protection causes the problem.
However, if printer is still not response after all the testing, restart your computer again.
-MCPOS- ⑤ -User Manual- 19) How do I know the best sell item on the day or by the end of month?
A: Go to Back Office, select Report, and pick Item Sale Report, Input time range, press OK to get results. You can press Excel Button to save data as an excel file.
20) How to take away the black highlight on printing receipt?
A: Go to Back Office, select System Setup, choose Print, and then pick Do not Reverse White/Black. Type 1 under value and press Save, so the receipt will print out without black highlighting.
21) How to backup the database?
