Whatever you need, from a single line to ISDN30, we’ve got it.
We use the same infrastructure as BT but we combine this with our award-winning service. So if you have a BT landline you can transfer the line and number to us.
And if your mobiles are with us you get one contract, one bill and one point of contact for everything. Simple.
What’s available?
• Landlines – one number, one line (also called analogue)
• ISDN2 – two channels on one line for voice, data or fax
• ISDN30 – up to 30 channels on one line
• Calls Only – if you’re in a contract with BT you can move your call charges to us and pay BT for the line.
Monthly line rental
Let us look after your landline
Monthly Line Rental
Landline (analogue)
O2 mobile customers - £11.50 or £13.50 with 2000 inclusive minutes of UK calls to ø mobiles
Non O2 mobile customers - £13.50 (bring your mobiles to us and we’ll include 2000 minutes of calls to ø mobiles)
£15.50 - includes 5,000 inclusive minutes of UK calls to ø mobiles. Only available to customers who take at least ten landlines.
£17.50 - includes 2,000 inclusive minutes of UK calls to ø mobiles and the Level 3 care package. £19.50- includes 5,000 inclusive minutes of UK calls to ø mobiles and the Level 3 care package. Only available to customers who take at least ten landlines.
ISDN2 £22 (for 2 channels)
ISDN30 (8-10 channels) £14 per channel
ISDN30 (11-20 channels) £13.50 per channel
ISDN30 (21-30 channels) £13 per channel
Calls to Calls From £11.50 £13.50 £13.50 (non ø mobile) £15.50 £17.50† £19.50† ISDN2 & ISDN30 Calls only Landlines 0.85p O2 Mobiles 5p 2000 mins* (then 5p) 5p 5000 mins* (then 5p) 2000 mins* (then 5p) 5000 mins* (then 5p) 2000 mins* (then 5p) 5p
Other mobiles (excluding 3) 6p
3 Mobiles 10p
0845 local Up to 3.93p
0870 national Up to 1.49p
Call charges are for UK calls only. Call charges to 0800 numbers are free at all times. All prices shown are pence per minute and exclude VAT.
*Promotion - fi rst 2000 or 5000 minutes (depending on tariff) to O2 mobiles are included each month for the life of the initial contract when joining before 31st December 2010. †This tariff also includes care package level 3 cover.
Call Charges
Minutes Calls to standard landlines and mobiles Calls to O2 mobiles Calls to standard UK landlines
2000 £45.00 £30.00 £15.00 3000 N/A £43.50 £21.75 5000 £100.00 £70.00 £35.00 7000 N/A £90.00 £47.25 10000 £175.00 £130.00 £65.00 20000 £300.00 £250.00 £125.00 50000 £750.00 £630.00 £315.00 75000 £1,125.00 £950.00 £475.00
Minute Bolt Ons monthly subscription
UK calls only. Minutes are valid for 1 month and unused minutes do not rollover to the following month. Calls to landlines include calls to numbers beginning 01, 02 & 03. All prices shown exclude VAT.
Shape your tariff to suit you
Price per month
Service name What it does Analogue line ISDN2 ISDN30
1571 call minder Answer phone 94p N/A N/A
Call waiting Answer a call while on another
50p
£1 £3
Call barring Block calls to premium numbers
Call forwarding Sends calls to another number
50p plus standard call charges
Call divert Sends calls to another number when
you’re unavailable
Smart divert Set up call divert over the phone £3.50 one-off set up charge, then
50p per month N/A N/A
Call sign Add another number with its own ringtone 50p N/A N/A
Other services
Use these services as much as you like at no extra charge
Caller display See who’s calling
1471 See which number called last 141 Hide your number when calling
These services are on a “pay as you use” basis
Ringback 6p per use plus standard call charges
Care packages
If you ever need to report a fault on your line, you can 24 hours a day, 7 days a week – 365 days a year.
All of our landlines come with a care package. For added reassurance you can upgrade to another package that suits your business needs.
Level 2 - Standard on landline (except £15.50 and £19.50 tariff), ISDN2 and ISDN30
8.00am to 6.00pm Monday-Saturday, excluding Bank and Public Holidays.If a fault is reported between these hours we’ll fix it by the end of the next working day. If reported outside of these hours then we’ll fix it by the end of the second working day.
Level 3 - Standard on £15.50 and £19.50
Upgrade to level 3 for £4 per month, per line/channel.
7.00am to 9.00pm Monday-Sunday, including Public and Bank Holidays.
If a fault is reported before 1pm, we’ll fix it by the end of the day including public and bank holidays. If it’s after 1pm within working hours we’ll fix it before 1pm the next day.
If outside of our office hours, we’ll get in touch at the start of the next working day.
Level 4
Upgrade to level 4 for £5 per month, per line/channel.
24 hours a day, 7 days a week including Bank and Public Holidays. The target fix time is six hours.*
Expedited repair
If you’re on either of the Level 2 or Level 3 packages, you can request a faster repair service on a per occasion basis:
* This assumes we have 24 hours access to the location. If we visit the location and this is not the case, the customer will still be charged.
Care package One-off repair at this package’s service level: Cost
Level 2
Level 3 £500 per landline/ISDN2 line
Level 4 £650 per landline/ISDN2 line
£500 per ISDN30 channel
N O V1 0 9 355 .0 02 W R!GH TS
You need to pass our credit check to get an O2 landline. And agree to a 12 month minimum contract. O2 landline isn’t available everywhere and it’s only for business customers. Go to www.o2.co.uk/smecontract for the full terms and our price list.
Why ø?
We care
It’s why we keep winning customer service awards.
Our UK team are always available to help from 8am-9pm every day. And it’s the same number for mobiles and landlines.
Happiness guaranteed
We’ll make things easy at every step. And we guarantee your landline will be ready for you to use on time. If not, we’ll give you your first month’s line rental for free.
Save money
Line rental starts at £11.50 a month if your mobiles are with us. And £13.50 if not.
Did you know that 15% of landline calls are to mobiles, but they make up over 40% of the cost? With us you’ll benefit from lower rates, or even inclusive calls to other ø mobiles.
And there are no hidden charges. We won’t charge a call set up fee.
