PRESIDIO MANAGED SERVICES
OVERVIEW
AGENDA
Overview
Capabilities
Services
PRESIDIO MANAGED SERVICES OVERVIEW
Capabilities
•
Addressing today’s IT
challenges
•
Our Capabilities and
Approach
Commitment
•
Empowering your
Control, Efficiency and
Innovation
•
Achieving Customer
Success, Every Day
Services
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Network Services
•
Data Center Services
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Collaboration Services
•
Security Services
•
Workplace Services
PRESIDIO MANAGED SERVICES
ENABLING THE NEW ERA OF IT
Never before have so many Technology innovations provided so much
potential for our Clients. Presidio Managed Services mission is to be
your
trusted
partner as the industry evolves to capitalize on emerging
trends such as:
–
The Internet of Everything
–
Hybrid IT and Cloud Computing
–
Bring Your Own Device
–
Unified Workspace
–
Data and Information Integration
–
Big Data
Our Managed Services expertise and unwavering
commitment
to your
PRESIDIO MANAGED SERVICES
OUR UNIQUE APPROACH
The Presidio Managed Services team enables your business by optimizing
your technology to improve business agility and accelerate time to value. We
provide:
•
A
practical
approach tuned to your needs
•
Flexibility with
standardization
lowering
your risk while maximizing your
value
•
A supportive and
collaborative
culture
•
An award winning solutions and services
team backed by the industry
experts
PRESIDIO MANAGED SERVICES
CAPABILITIES AND EXPERTISE
2,200
Employees
1,000
Engineers
3,500
Certifications
2.1M
Connecting 10% of the
total US College
Population
800
Government Agencies and Entities Served
24 / 7 / 365
Services Delivered to 400 + Clients
Cisco’s Largest
Healthcare Partner
1,350
YOU MAY USE THIS SLIDE TO DISPLAY A QUOTE
At Presidio, we see in IT
transformation the potential for
unlimited possibilities. At heart,
Presidio’s people are
true believers
in the transformational potential of
Information Technology.
The Presidio Cloud and Managed
Services team exemplify this belief
and are a key element of our strategy
to help our clients
unlock
the true
potential for IT.
Bob Cagnazzi, Presidio CEO
PRESIDIO MANAGED SERVICES
ACHIEVING UNLIMITED POSSIBILITIES
PRESIDIO MANAGED SERVICES
SERVICE PORTFOLIO PRIORITIES
•
Align services with industry
standards
and client
expectations.
•
Easy to understand and
easy
to
consume.
•
Modular and standardized
PRESIDIO MANAGED SERVICES
SERVICE PORTFOLIO - DEFINITIONS
Seamless integration of support staff to achieve improved performance and reliability. Reduce costs, intrinsic expertise through experience. Providing both traditional data center management and cloud-based services. Focused on extending the customers environment with practical hybrid cloud solutions and suite of recovery services. Services that eliminate the complexity of managing the collaboration environment resulting in seamless connections for end users. Comprehensive Security Information and Event Management and Compliance Monitoring. End User support serivices including anti-virus, USB monitoring, and asset management. Services that typically cut across specific solution or technology
PRESIDIO MANAGED SERVICES
SERVICE PORTFOLIO - SERVICES
Network
Services
Data Center
Services
Collaboration
Services
IT Security
Services
Workplace
Services
Service
Management
Network Management Network Security Device Management Security Incident and Event Monitoring Compliance Monitoring and Reporting End User Support Services Desktop Virtualization End User Security Services End User Device Asset Management End User Application Support Service Transition Management Presidio Support Services - Cisco Presidio Support Services - Multivendor Software License Management Asset Management Telephony and UnifiedPRESIDIO MANAGED SERVICES
SERVICE PORTFOLIO – RELEASES
Network Management Network Security Device
Management
Network Monitoring and Management
Presidio Managed Network Services help you maximize the performance of your data network infrastructure & react more quickly to changing business needs.
Network Security Device Management
Presidio Network Security Device Management offering manages the variety of Security devices in your
network including Firewalls and Intrusion Prevention systems.
PRESIDIO MANAGED SERVICES
NETWORK SERVICES
•
24x7x365 U.S. based support
•
WAN/LAN, WAN Optimization and Wireless
Networks
•
Single point of contact for incidents &
service requests
•
Proactive alert notification & incident
management
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Optimized Change Management (MACD)
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Optional on-site dispatch
•
Optional dedicated engineering support
•
Easy-to-use, always-on web portal
•
Comprehensive monthly performance
reporting
Key Benefits
Services
•
Switches
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Routers
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Firewalls
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Wan Accelerators
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Data Center Networks
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Edge Networks
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Intrusion Prevention Appliances
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Access Control Appliances
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Identity Services Engine
PRESIDIO MANAGED SERVICES
COLLABORATION SERVICES
Telephony/Unified Communications Management
Presidio Telephony/Voice Managed Service helps you
maximize the performance of your voice network infrastructure by providing comprehensive voice and telephony network and device management services
Contact Center Infrastructure Management
Presidio Contact Center Managed Service helps you maximize the capabilities and performance of your contact center infrastructure to ensure you can continue to serve your customers 365x24x7.
Video and Telepresence Management
Presidio Video Systems Management offering helps you maximize the performance of your video network
infrastructure to ensure highest quality of video delivery along with easy of access through optional concierge services.
Hosted Collaboration Service
Presidio Hosted Collaboration Service offers a fully managed solution for collaboration software and hardware delivered through our datacenters.
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24x7x365 U.S. based support
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Single point-of-contact for incidents & service
requests
•
Proactive alert notification & incident
management
•
Optional Video Concierge services
•
Optimized Change Management (MACD)
•
Dedicated remote engineering support
•
Optional on-site dispatch
•
Easy-to-use, always on Web portal to view
collaborative system status
•
Comprehensive monthly performance
reporting
Key Benefits
Services
Components
•
Cisco Call Manager/Manager Express
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Cisco Unity/Unit Connection/Unity Express
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Contact Center Enterprise/Express
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Cisco IP Phones
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Cisco Voice Gateways
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Cisco Telepresence Server/Conductor
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Cisco Telepresence Management Suite
•
Cisco Jabber
PRESIDIO MANAGED SERVICES
DATA CENTER SERVICES
Archive Services
Presidio Archival service offers off-site archival services for data requiring long-term storage. The Archival services supports all major Compliance regulations and standards.
Systems and Virtualization Management
Presidio Systems Management offering provides comprehensive Managed Services for operating your compute and virtualization infrastructures. This includes the hardware, operating system and hypervisor.
Storage Management
Presidio Storage Management offering provides comprehensive Managed Services for operating and monitoring your Storage infrastructure. This includes the hardware and operating system.
Backup and Recovery
Presidio Backup and Recovery Service provides on-site and off-site backup and recovery services providing peace of mind for your corporate information.
•
24x7x365 U.S. based support
•
Single point-of-contact for incidents & service
requests
•
Proactive alert notification & incident
management
•
Optimized Change Management (MACD)
•
Optional on-site dispatch
•
Dedicated remote engineering support
•
Easy-to-use, always on Web portal to view
system status
•
Comprehensive monthly performance
reporting
Key Benefits
Services
Hybrid Cloud Services
Presidio Hybrid Cloud Services offers Private, Public and Hybrid Cloud service offering ready to run
infrastructure delivered in partnership with VMware™
•
Cisco Nexus Data Center Networking
Switches
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Cisco Unified Computing System (UCS)
•
Cisco Fabric Interconnect
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Cisco UCS Manager
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FlexPod® Unified Data Center Solution
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vBlock® Unified Data Center Solution
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EMC and NetApp Storage
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VMware virtualization solutions
PRESIDIO MANAGED SERVICES
IT SECURITY SERVICES
Security Incident and Event Monitoring
Presidio Security Incident and Event Monitoring service provides peace of mind through a 365x24x7 monitoring services for all security events and incidents.
Compliance Monitoring and Reporting
Presidio Compliance Monitoring and Reporting service providers around the clock monitoring of your network and IT infrastructure to track key compliance controls and services.
•
24x7x365 monitoring of all critical security
devices - IDS/IPS/Firewall/VPN
•
Proactive Security Incident & Event Management
(SIEM)
•
Correlated event analysis & immediate threat
notification
•
Change management to adopt security best
practices
•
Onsite dedicated security engineering support
•
Compliance & security risk reviews and reporting
•
Comprehensive monthly performance reporting
•
Easy-to-use, always-on web portal
Services
Key Benefits
Components
•
Presidio State-of-the-Art Security
Operations Center (SOC)
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Firewall Configuration and Management
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Intrusion Detection/Prevention systems
•
Virus Control and Management
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SPAM Filtering/Gateways
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Email/Web Security Management
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VPN Setup and Management
PRESIDIO MANAGED SERVICES
WORKPLACE SERVICES
End User Security Services
Presidio End User Security Services provide
comprehensive controls and policy management for all end user devices including Mobile Phones, Tables and Laptops.
End User Support Services
Presidio Support Services provides customers with help desk services for IT related issues relating to Hardware, Operating Systems for End User Devices.
End User Device Management
Presidio End-User Device Management offering provides comprehensive device management options for setup, configuring, troubleshooting and patching End-User devices.
End User Application Support
Presidio End-User Application Support provides additional Application level support services for Productivity applications such as Email and MS Office.
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24x7x365 U.S. based support
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Single point-of-contact for incidents & service
requests
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Proactive alert notification
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License Management
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Software Distribution
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Patch Management
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Dedicated remote engineering support
•
Comprehensive monthly performance
reporting
Services
Key Benefits
Components
•
Bring Your Own Device (BYOD) Support
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Virtual Desktop (VDI)
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Integrated Unified Communication
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End-User Device Support
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Productivity Applications Support (MS Office)
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USB/Peripheral Support
PRESIDIO MANAGED SERVICES
SERVICE MANAGEMENT
Software License Management
Presidio Software Lifecycle Management service provides end-to-end software management services for procuring, tracking, patching and end-of-life for Software deployed in your environment.
Presidio Support Services - Cisco
Presidio Support Services for Cisco offering coordinates and manages maintenance service requests for Cisco equipment.. This offering provides a single point of contact for all service requests, incidents and alerts.
Presidio Support Service - Multivendor
Presidio Support Services provides multi-vendor support across a variety of technologies. This offering provides a single point of contact for all service requests, incidents and alerts.
Asset Management
Presidio Asset Management Services provide full hardware inventory control across Network, Data Center and End-User Devices. This include process for ordering, configuring and end-of-life for each asset.
Services
Key Benefits
•
24x7x365 U.S. based support
•
Single point-of-contact for incidents & service
requests
•
Proactive alert notification & incident
management
•
Optional on-site dispatch
•
Dedicated remote engineering support
•
Flexible service options
•
Aligns to SOC2 and ITIL guidelines
Components
•
IT Service Management (ITSM
®)
•
IT Information Library (ITIL
®)
•
Service Transition
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Service Operations
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Change Management
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Inventory and Asset Management
•
Software Inventory Management
Service Transition Management
A pre-requisite service to all Presidio Managed Services, the Service Transition offering covers all the required
PURCHASING OPTIONS
TIERED SERVICES
Standard Package
•
Alert and Notify
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Standard Reporting
•
Customer Portal
•
Telco Vendor Management
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Service Performance Review
•
Service Desk
•
Script Troubleshooting
•
Tier 1 Productivity Software
Troubleshooting
Premium Plus Package
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Standard + Premium Services
PLUS
•
Capacity Planning
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Dedicated On-Site Engineer
•
Performance Management
•
Proactive Monitoring
•
Proactive Service Advisor
Premium Package
•
Standard Services
PLUS
•
Custom Reporting
•
Moves, Adds, Changes and Deletes
•
Patch Management
•
Premium Connectivity
•
Remote On-Demand Engineer
•
Root Cause Analysis
A LA CARTE
Standard Features
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Alert and Notify
•
Standard Reporting
•
Customer Portal
•
Telco Vendor Management
•
Service Performance Review
•
Service Desk
•
Proactive Monitoring
•
Proactive Service Advisor
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Remote On-Demand Engineer
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Root Cause Analysis
•
Script Troubleshooting
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Smart Hands (Onsite Break/Fix)
•
Tier 1 Productivity Software
Troubleshooting
Optional Features
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Capacity Planning
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Custom Reporting
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Dedicated On-Site Engineer
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Moves, Adds, Changes and Deletes
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Patch Management
•
Premium Connectivity
ONBOARDING AND TRANSITION
MANAGEMENT
PRESIDIO MANAGED SERVICES
SERVICE TRANSITION METHODOLOGY
Requirements and Scope Defined
Customer Signoff for Transition Service Transition Initiation Planning & Inventory Gathering Deploy Monitoring and Reporting Collectors Setup Remote Connectivity Optimize Alert and Management Systems Review Operational Readiness Hand Off to Operations Project Close
