COUNTY OF GRANDE PRAIRIE JOB DESCRIPTION
JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION #
IT Tech I AD Grid Level 5(h) #68
(Service Desk) NOC CODE: 2171
STANDARD HOURS: 35 hours/week (non-management) JOB TITLE OF
IMMEDIATE SUPERVISOR SUPERVISOR’S CLASS/GRID POSITION # Information Technology Services Leader AD Grid Level 6 (c) #126
DIVISION DEPARTMENT LOCATION
Corporate Services Information Systems PW/IT Bldg.
PROGRAM FUNCTION:
The Corporate Services division is responsible for financial, legislative, assessment, information systems, procurement and risk management/insurance functions and support for the organization.
The Information Systems department provides network administration and systems management services for the County, including computer support to all departments in the areas of software and hardware. This includes the planning and development of special projects as needed.
The Information Systems department also includes the responsibility of GIS
Coordination, the design, developing, maintenance and updates to the municipal GIS applications, spatial databases and GPS data collection. Computer training for County staff and wireless communication devices are also overseen by the department. PURPOSE OF JOB:
This position is responsible for the installation, maintenance, troubleshooting and upgrades of computer hardware, software, networks, peripheral equipment and
Reviewed Date: September 2015 Job Duties and Tasks:
1. Assists with the ongoing operation of systems and related equipment. 2. Installs, configures and upgrades operating systems and software, using
standard business and administrative packages; may modify specific applications for use in operational departments.
3. Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
4. Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
5. Acts as a technical resource in assisting users to resolve problems with
equipment and data, a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. 6. Makes hardware and software acquisition recommendations including helping
users assess needs and providing justification for equipment and services. 7. Assists with the planning, design, research and acquisition of new or upgraded
hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. 8. Assists with the planning, design and maintenance of County Databases. 9. Assists with system backups, user access and password security processes,
including virus detection and shields.
10. Assists with training programs for user orientation for new employees and to familiarize users with new applications and equipment. Establish and configure training stations.
11. Assist with review and ongoing evaluation the disaster recovery plan to ensure that effective processes are in place.
JOB DESCRIPTION CERTIFICATION: I have read this job description:
________________________ _______________________ ___________ Incumbent’s Signature Name (print) Date
This job description is an accurate statement of the position’s assigned duties, responsibilities, and reporting relationships, as indicated in the current organizational chart.
___________________________ ___________________________ __________ Supervisor’s Signature Name (print) Date
This Job Description is in the appropriate format and contains sufficient data for its evaluation in the County Job Evaluation Plan:
___________________________ ____________________________ ___________ HR Manager’s Signature Name (print) Date
Reviewed Date: September 2015 QUALIFICATIONS STATEMENT Education and Experience:
• Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
• Tech I placement has a Certificate or Diploma in Computer Science, Information Technology, GIS, A+ or related field, ITIL Foundation Certification and HDI Customer Services Representative or HDI Desktop Support Technician or HDI Support Centre Analyst. Incumbent can move to Tech II level with Tech I
qualifications as above, plus 5 years of experience as a Tech I and an additional certification such as Microsoft, GID or Project Management. To move to the Tech III level the incumbent must hold a diploma or degree in Computer Science, Information Technology, GIS, or a related field, plus have 5 years at the Tech II level and an additional certification or designation.
Knowledge:
• Knowledge of Microsoft latest line of servers (Enterprise, SQL, Exchange) • Knowledge of Computer Hardware and Software
• Proficient in use of relational databases as well as Microsoft Office.
• Knowledge of computer networks, backups and security including firewalls. • Knowledge of TCP/IP and how wireless networks work.
• Knowledge of Virtual Networks - VMWare Skills and Abilities:
• Excellent interpersonal and organizational skills
• Proficient computer skills in Microsoft Office (Word, Excel, PowerPoint, Access) Internet Use, E-mail Use and database management.
• Ability to diagnose and resolve issues and problems related to hardware and software
• Well-developed written and oral communication skills with the ability to communicate with non-technical users to troubleshoot and resolve technical problems.
• Ability to work effectively as part of a team yet able to work independently with little supervision, identifies issues, and provides recommendations.
• Ability to prioritize and manage work tasks for self and to achieve results within acceptable timeframes;
• Must be concerned with detail and accuracy and demonstrate effective organizational skills.
• Ability to ensure all work related information is kept confidential as per policy and in accordance with Freedom of Information and Protection of Privacy Act. • Ability to comply with records management practices as stated in the Records
Training Matrix: Required:
• Winter driving fundamentals/Defensive driving • Hazard Identification, Assessment & Control
• Musculoskeletal Injury Prevention: Office Environment • Workplace Violence Prevention
• BUDDIE training • Enterprise training
• FOIP General Awareness Training • WHMIS
Preferred:
