I.
DEFINITIONS
In this contract, "You", "Your", and "Yours" refer to the Contract Holder and the Co‐Buyer, as indicated on the Declarations
page. "We", "Us", and "Our" refer to the Provider of this Service Contract (in AK, AR,CT, CO, DE, DC, GA, ID, IN, KS, KY, MD,
MA,ME, MI, MN, MO, MS, MT, NE, NV, NH,NJ, NY, NC, ND, OH, PA, RI, SC, SD, TN, VT, WV and UT the Provider is
CornerStone United, Inc., 1899 Tate Boulevard SE, Suite 2110, Hickory, North Carolina 28602, 1‐866‐405‐3242; in AL, AZ, IL,
IA, LA, NM, OK, OR, WA, WI and WY the Provider is AMT Warranty Corp., 59 Maiden Lane, 6th Floor New York, NY 10038,
877‐882‐1490). “Administrator” refers to CornerStone United, Inc., 1899 Tate Blvd., S.E., Suite 2110, Hickory, North
Carolina 28602, 1‐866‐405‐3242 (in WI the Administrator is AMT Warranty Corp., 59 Maiden Lane, 6th Floor New York, NY
10038, 1‐877‐882‐1490).
In addition, certain words and phrases are defined as follows:
A. Anniversary Date means the calendar month and day that corresponds to the “Purchase Date of Home” for all
subsequent calendar years during the Term of Coverage under this Service Contract.
B. Consequential Damages means any damage to an item, other than a Covered Component, which results from a
Mechanical Breakdown of a Covered Component.
C. Covered Component means the specific item originally supplied by the manufacturer and/or in the original retail sales
agreement between You and the dealer, seller or builder of the Home listed under Section II in this Service Contract.
The Covered Component must be owned by You and must be located in or on the Home.
D. Incidental Damages means expenses or other losses that occur as a result of a Mechanical Breakdown. Incidental Damages include but are not limited to: loss of use of Your Home; loss of time, profit, inconvenience, wages, or any other personal or commercial loss; punitive or exemplary damages; and attorneys' fees.
E. Mechanical Breakdown or Breakdown means the operational failure of a Covered Component to the degree that:
1. The item has stopped working completely; or
2. The item no longer meets manufacturer/industry requirements or specifications for its intended use; or
3. Continued use of the item is dangerous to the occupants; or
4. The item works so unproductively that continued use is impossible or impractical.
F. Mold means any growth, mycotoxin, fungi, organic pathogen, bacteria, virus or their spores, scent or by‐products of
any type or nature, including wet or dry rot, mildew and others, that cause, threaten to cause, or are alleged to cause
Mechanical Breakdown or damage to any Covered Component.
G. Pre‐existing Condition means the Mechanical Breakdown of a Covered Component prior to the effective date of this
Service Contract.
H. Remediation means to test for, monitor, clean up, treat, eliminate, prevent, detoxify, neutralize, contain, remove,
dispose or in any way respond to or assess the effects of Mold.
I. Repair means to pay for the labor and parts to fix a Covered Component.
J. Replace or Replacement means to provide a Covered Component of like kind and quality, including installation.
K. Home means that which is owned and occupied by You and described in the Declarations page. It is defined as the
entire structure, any attached garage, and any area directly adjacent to the structure in which a heat pump or central
air conditioner is located.
L. Service Contract means Your Declarations page, these terms and conditions, and any amendatory endorsements. M. Term of Coverage means the length of this Service Contract. The Term of Coverage is listed on the Declarations page.
The term of this Service Contract begins on the “Purchase Date of Contract” shown on the Declarations page, and
coverage begins after the expiration of any manufacturer or builder warranties. The expiration of Term of Coverage
under this Service Contract is calculated by adding the indicated “Term of Coverage ”to the “Purchase Date of
Contract” shown on the Declarations page.
II.
COVERED COMPONENTS
We will pay or reimburse You for reasonable costs necessary to Repair or Replace any Mechanical Breakdown of the
Covered Components listed in the Schedule of Coverages below; excluding those parts, components, maintenance services,
and conditions listed under any “Exclusions” section, less any Deductible as shown on the Declarations Page, and in
accordance with all the provisions of this Service Contract.
SCHEDULE OF COVERAGES
A. COVERAGE A – STRUCTURE COVERAGE ONLY (Not available to residents of Alaska, Connecticut, or Nevada)
(NOTE: You have this coverage only if it is shown on the Declarations page.)
1. COVERED COMPONENTS: Steel frame, tie‐down straps and anchors; sub‐floor structure; doors; windows; sliding
doors; load bearing and non‐load bearing framing members; interior walls; exterior siding; roof structure; and
ceiling. Each exterior siding and interior wall, roof structure or ceiling panel is a separate covered item. If one or
more panels are defective and coverage applies, Our obligation is Repair or Replacement of only the defective
item(s).Only one deductible will apply to any one loss involving more than one of the same kind of panel.
2. EXCLUSIONS: Exterior siding and interior walls, ceilings and the roof structure are covered only for defects in material or workmanship to the extent of performing the structural function for which they are intended. Peeling,
chipping, discoloration, fading or other cosmetic loss or damage to the surface material of these items is not
B. COVERAGE B –SYSTEMS & APPLIANCES COVERAGE ONLY
(NOTE: You have this coverage only if it is shown on the Declarations page.)
ELECTRICAL SYSTEM
1. COVERED COMPONENTS: All components and parts, including ceiling fans; except those listed under
Exclusions.
2. EXCLUSIONS: Fixtures, other than ceiling fans; door bells; alarms; intercom or speaker systems; central vacuum systems; audio/video/computer wiring or cable; telephone wiring; inadequate wiring capacity; power failure or surge; garage door openers; direct current (D.C.) wiring and/or low voltage systems Including wiring
and relays; and circuit overload.
PLUMBING SYSTEM
1. COVERED COMPONENTS: Leaks and ruptures of water, drain, gas, waste or vent lines; toilet tanks, bowls and
related mechanisms; toilet wax ring seals; valves for shower, tub and diverter, angle stops, risers and gate
valves; built‐in bathtub whirlpool motor and pump assemblies.
2. EXCLUSIONS: Collapse or damage to water, drain, gas, waste or vent lines caused by freezing or roots; faucets
and fixtures; bathtubs and showers; shower enclosures and base pans; sinks; toilet lids and seats; caulking or
grouting; septic tanks; water softeners; pressure regulators; inadequate or excessive water pressure; flow
restrictions in fresh water lines caused by rust, corrosion or chemical deposits; sewage ejector pumps; holding
or storage tanks; saunas or steam rooms; hose bibs; and whirlpool jets.
REFRIGERATOR
1. COVERED COMPONENTS: All components and parts; except those listed under Exclusions.
2. EXCLUSIONS: Racks; shelves; drawers; ice makers, ice crushers, beverage/water dispensers and their
respective equipment; interior thermal shells; food spoilage; freezers which are not an integral part of the
refrigerator; and multi‐media center.
OVEN / RANGE/ COOKTOP
1. COVERED COMPONENTS: All components and parts; except those listed under Exclusions.
2. EXCLUSIONS: Clocks (unless they affect the function of the oven); meat probe assemblies; rotisseries; racks;
handles; knobs.
DISHWASHER
1. COVERED COMPONENTS: All components and parts; except those listed under Exclusions.
2. EXCLUSIONS: Racks; baskets; rollers. BUILT‐IN MICROWAVE OVEN
1. COVERED COMPONENTS: All components and parts; except those listed under Exclusions.
2. EXCLUSIONS: Interior linings; door glass; shelves; portable or counter top microwave ovens; meat probe
assemblies; rotisseries; and clocks.
CENTRAL AIR CONDITIONING SYSTEM
1. COVERED COMPONENTS: Ducted electric wall air conditioning systems. Water evaporative cooler systems.
Costs related to FREON recapture. Ducted electric central air conditioning systems including: condenser;
metering devices (i.e. thermal expansion valves); furnace transition; evaporator coils and drain lines; air
handling Unit; air handling transition; secondary drain pan and lines; and refrigerant lines.
2. EXCLUSIONS: Gas air conditioning systems; condenser casings; registers and grills; filters' electronic air
cleaners; window units; non‐ducted wall units; water towers; humidifiers; roof jacks or stands; evaporative
cooler pads; flues; vents; chillers and chiller components. Improperly sized air conditioning units.Systems with
improperly matched condensing unit and evaporative coil per manufacturer's specifications. Improper use of
metering devices (i.e. thermal expansion valves).
HEATING SYSTEM OR BUILT‐IN WALL HEATING UNIT
1. COVERED COMPONENTS: Heating systems including: heat pump‐metering devices (i.e. thermal expansion valves); furnace transition; evaporator coils and drain lines; air handling unit, air handling transition; secondary
drain pan, and refrigerant lines.
2. EXCLUSIONS: All components and parts relating to geothermal, water source heat pumps including: outside or
underground piping; components for geothermal and/or water source heat pumps, re‐drilling of wells for
geothermal and/or water source heat pumps; baseboard casings; fuel storage tanks; portable units; solar
heating systems; fireplaces and key valves; filters; registers; grills; clocks; timers; heat lamps; humidifiers; flues
and vents; improperly sized heating systems; chimneys; pellet stoves; cable heat (in ceiling); wood stoves
(even if only source of heating); systems with improperly matched condensing unit and evaporative coil
according to the manufacturer's specifications; improper use of metering devices (i.e. thermal expansion
valves).
WATER HEATER
1. COVERED COMPONENTS: All components and parts; except those listed under Exclusions.
2. EXCLUSIONS: Solar water heaters; solar components; ancillary holding or storage tanks; fuel storage tank and
energy conservation unit; flues and vents; thermal expansion tanks; and instant hot water dispenser.
CLOTHES WASHER AND DRYER
1. COVERED COMPONENTS: All components and parts; except those listed under Exclusions.
2. EXCLUSIONS: Plastic mini‐tubs; soap dispensers; filter screens; knobs and dials; drawers; venting; lint screens;
dryer cabinet fragrance/humidity center; hangers; shelves, rods, hooks, and cabinet liner; racks; and drawers.
C. COVERAGE C – COMBINATION OF COVERAGE A AND COVERAGE B (Not available to residents of Alaska, Connecticut,
or Nevada)
(NOTE: You have this coverage only if it is shown on the Declarations page.)
1. This coverage is a combination of Coverage A and B. All provisions in Coverage A and B apply.
III.
LIMITS OF LIABILITY
Our annual aggregate limit of liability for all claims under this Service Contract is limited to $10,000. Specific annual
aggregate limits of liability for each Covered Component are as follows:
1. Electrical System $1,000 2. Plumbing System $1,000 3. Central Air Conditioning System $2,000 4. Heating System or Built‐In Wall Heating Unit $2,000
“Annual” means the time between Anniversary Dates during the term of this Service Contract. The above limits refer to
the annual aggregate cost for access, diagnosis, and Repair or Replacement of the Covered Component listed. Walls and/or
flooring will be returned to a rough finish condition, and no Repair or Replacement shall include painting or refinishing of
the accessed areas.
IV.
EXCLUSIONS
We do not cover the following losses; regardless of any other direct or indirect cause or event contributing concurrently or in any sequence to the loss:
A. Any Mechanical Breakdown related to a Pre‐existing Condition.
B. Any Covered Component that has not experienced a Mechanical Breakdown.
C. Any Breakdown of a non‐covered part when the Breakdown is caused directly by a covered part. D. Any Breakdown of a covered part when the Breakdown is caused directly by a non‐covered part.
E. Any item that has not received proper periodic maintenance as recommended by the manufacturer or builder, or has
been subject to neglect or abuse.
F. Any Covered Component that has been fixed, modified or altered from its original condition; unless such was done or
authorized by Us, the manufacturer, builder or by its authorized representative.
G. Any Mechanical Breakdown when the responsibility for the Repair or Replacement is covered by any warranty from the manufacturer, any valid and collectible insurance policy, or any repairer’s guarantee or warranty.
H. Any Mechanical Breakdown if the manufacturer has announced its responsibility through any means; including public mandatory or voluntary recall and factory service bulletin.
I. Waste or soil stoppages, or backups of the plumbing, central air conditioning or heating systems.
J. Any damage from water that backs up through sewers, drains, overflows from a sump, or from below the surface of the
ground.
K. Portable heating or cooling units, window air conditioning units, portable appliances, or solar energy equipment,
Antennae or satellite dishes, Hot tubs or spas.
L. Any Mechanical Breakdown or damage which results from use of the Home primarily for commercial, business or professional purposes.
M. Any Mechanical Breakdown or damage which results from the rental or the holding for rental of the Home.
N. Any Mechanical Breakdown or damage which results from aircraft, vehicles, war, riots, nuclear action, and civil commotion.
O. Any Mechanical Breakdown resulting from an outside force; including, but not limited to: accident; collision; fire or smoke; theft; vandalism; riot; explosion; lightning; earth movement, earthquake, or volcanic eruption; freezing or frost;
condensation, rust or corrosion; windstorm; hail; water damage or flood; Acts of God; salt; environmental damage;
pollution; introduction of foreign objects; contamination of fluids, fuels, coolants or lubricants.
P. Any paint, cosmetic damage or deterioration.
Q. Any damage to or Mechanical Breakdown of a Covered Component resulting from improper transportation relocation,
or installation, or caused by the "setup” of the Home. "Setup” means the construction of the foundation system;
whether temporary or permanent, and the placement, erection and leveling of a manufactured Home or its Covered
Components. This may include supporting, blocking, leveling, securing, anchoring and connection of such Home, or of
multiple or expandable sections or components, and the installation of air conditioning and minor adjustments to the
Home or its Covered Components.
S. Bodily injury liability; meaning bodily harm, sickness or disease; including required care, loss of services, and death that results.
T. Property damage liability; meaning physical injury to, destruction of, or loss of use of tangible property.
U. Any incidental damage resulting from the Mechanical Breakdown of a covered or non‐covered part(s).
V. Any consequential damage resulting from the Mechanical Breakdown of a covered or non‐covered part(s).
W. Any failure or damage to a Covered Component which results from or is associated in any way with Mold or its
Remediation.
X. Equipment in common areas when the covered Home is a condominium, co‐op apartment, or multi‐family Home.
Y. Ordinance or Law; which means any ordinance or law:
1. Requiring or regulating the construction, demolition, remodeling, renovation or repair of property; including
removal of any resulting debris;
2. The requirements of which result in a loss in value to property; or
3. Requiring You or others to test for, monitor, clean up, remove, contain, treat, detoxify or neutralize, or in any way
respond to, or assess the effects of pollutants.
This exclusion applies whether or not a Mechanical Breakdown has occurred or is covered.
V.
GENERAL PROVISIONS
A. SETTLEMENT METHODS
The amount We pay for the Repair or Replacement of a Covered Component is limited, at Our option, to:
1. Our cost to Repair the Mechanical Breakdown, less the deductible; or
2. Our cost to Replace the defective item, including installation, less the deductible.
Replacement parts may be new, remanufactured, or replacement parts of like and quality that meet the manufacturer's specifications and are provided by non‐original equipment manufacturers.
B. DEDUCTIBLE
We will pay only that part of the total of all loss payable that exceeds the deductible amount shown on the
Declarations page. If a Mechanical Breakdown takes more than one service call to Repair or Replace, only one
deductible will apply for that Breakdown. If more than one Mechanical Breakdown is Repaired or Replaced in the
same Covered Component during the same service call, only one deductible will apply.
C. AUTOMATIC REINSTATEMENT
Upon completion of the Repair or Replacement of a Covered Component, coverage for that item is automatically
reinstated for the balance of the Term of Coverage and subject to the LIMITS OF LIABILITY.
D. RELOCATION
If You move Your Home, You may continue this Service Contract for the remainder of the Term of Coverage if: 1. You have professional movers move Your Home; and
2. You tell Us in writing the location where You have moved the Home; and
3. You permit Us to inspect Your Home if We request it. You are responsible for the cost of this inspection. E. CHANGES
If any provision of this Service Contract is in conflict with or in violation of any applicable governmental regulations at
the time Your Service Contract is written, it is automatically changed to conform to such regulations. This Service
Contract may only be modified or changed if We and You agree to such change in writing. Such writing must be signed by You and Us. No other person has authority to change this Service Contract.
F. TRANSFER
Your Service Contract may be transferred to someone to whom You sell or otherwise transfer Your Home to while this
Service Contract is still in force. This Service Contract can only be transferred in a private sale directly to the new
owner. This Service Contract cannot be transferred if Your Home is sold or traded to a dealership, leasing agency,
brokerage, or any other entity or individual in the business of selling homes.
How To Transfer Your Service Contract:
To transfer this Service Contract, the following must be submitted to Us within thirty (30) days of the sale and real
estate closing of Your Home:
1. The original Declarations page and Service Contract;
2. The name and mailing address of the new owner of Your Home, with the date of sale to them; and
3. A transfer fee of fifty dollars ($50.00) (Not applicable in Missouri).
Any remaining manufacturer’s warranty for the Home must be transferred to the new owner at the same time as
transfer of ownership of the Home. If necessary, these documents will be verified by Us.
G. OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover payment against another party for anything We have paid under this Service Contract,
Your rights shall become Our rights. You shall do whatever is necessary to enable Us to enforce these rights. We shall
H. YOUR RESPONSIBILITIES ‐ MAINTENANCE REQUIREMENTS
You must maintain Your Home in accordance with the Home’s builder or manufacturer recommendations. Failure to
follow the maintenance and service recommendations may result in the denial of coverage under this Service Contract.
You must retain verifiable receipts for maintenance and service work. If You perform Your own maintenance and
service work, You must retain verifiable receipts for purchases of all required parts and materials necessary to perform
the required maintenance and services, and show the dates when the services were performed. I. RENEWAL
At Your request within thirty (30) days prior to the expiration of the original Service Contract, and subject to Our
approval, this Service Contract may be renewed at Our option at the then prevailing guidelines and pricing.
J. CANCELLATION
1. You may cancel this Service Contract at any time by returning it to Us.
2. If no claim has been made under this Service Contract, You may return this Service Contract within the first sixty
(60) days. The Service Contract will be void and We will refund to You the full amount of the Service Contract price
paid by You. This right to void the Service Contract is not transferable and applies only to the original purchaser of
this Service Contract.
3. If You cancel this Service Contract after the first sixty (60) days or any time after a claim has been filed, We will
refund an amount of the Service Contract price paid by You according to the pro‐rata method, less a fifty dollar
($50) cancellation fee.
4. After this Service Contract has been in force for more than sixty (60) days (seventy (70) days in Nevada), We may
cancel this Service Contract only for:
i. Nonpayment of the Service Contract price;
ii. Intentional misrepresentation by You in obtaining this Service Contract;
iii. Intentional misrepresentation by You in the submission of a claim; or
iv. Discovery of an act or omission by You, or a violation of any of the conditions of this Service Contract which
occur after the effective date of this Service Contract, and which substantially and materially increase the
service required under this Service Contract.
5. We may cancel this Service Contract by mailing written notice to You at Your last known address at least ten (10)
days (thirty (30) days in Georgia and in compliance with Georgia Insurance Code 33‐24‐44, sixty (60) days in
Nebraska, fifteen (15) days in Minnesota, Nevada, New York and South Carolina) prior to the effective date of
cancellation. We will include the effective date of the cancellation and the reason for the cancellation in the
notice.
6. If Your Home and the Service Contract purchase prices have been financed, the lienholder shown on the
Declarations page may cancel this Service Contract for nonpayment of the Service Contract price, or if Your Home
is declared a total loss or is repossessed by the lienholder.
7. If Your Home and the Service Contract purchase prices have been financed and You or We cancel this Service Contract, the lienholder shown on the Declarations page, will be named on a cancellation refund check as their interest may appear.
K. REPRESENTATION
YOU ACKNOWLEDGE THAT WE HAVE NOT MADE ANY REPRESENTATIONS EITHER EXPRESS OR IMPLIED AS TO THE
MERCHANTABILITY OR FITNESS OF YOUR HOME AND THAT THERE ARE NO COVERAGES THAT EXTEND BEYOND THE
DESCRIPTION ON THE DECLARATIONS OF THIS CONTRACT. TERMS AND CONDITIONS OF YOURSERVICE CONTRACT ARE
CLEARLY STATED AND WE ASSUME NO OBLIGATION BEYOND THAT.
L. GUARANTY
THIS IS NOT AN INSURANCE POLICY. OUR OBLIGATIONS UNDER THIS SERVICE CONTRACT ARE INSURED BY A POLICY OF
INSURANCE ISSUED BY WESCO INSURANCE COMPANY, 59 MAIDEN LANE, 6TH FLOOR, NEW YORK, NEW YORK 10038,
PHONE NUMBER 866‐505‐4048. SHOULD WE FAIL TO PAY A CLAIM COVERED UNDER THIS SERVICECONTRACT WITHIN
SIXTY (60) DAYS OF PROOF OF LOSS, OR IN THE EVENT YOU OR WE CANCEL THIS SERVICECONTRACT AND WE FAIL TO
REFUND THE UNEARNED PORTION OF THE SERVICECONTRACT WITHIN SIXTY (60) DAYS, YOU ARE ENTITLED TO MAKE A
DIRECT CLAIM AGAINST THE INSURER, WESCO INSURANCE COMPANY, AT 1‐866‐505‐4048 OR 59 MAIDEN LANE, 6TH FL,
NEW YORK, NY 10038.
VI.
HOW TO FILE A CLAIM
All claims for Mechanical Breakdowns must be reported to the Administrator within 72 hours after You discover such
Mechanical Breakdowns. When You need service, immediately discontinue using the Covered Component or related
system and protect it from further damage, and be prepared to provide the Administrator with the following information
(which may be required by Us in writing):
A. Your Service Contract number shown in the “CSHO” box on the Declarations page; B. The Covered Component that has experienced a Mechanical Breakdown;
C. A description of the Repair needed; and
D. The date in which You discovered the Mechanical Breakdown.
Call the Administrator with this information at toll‐free 1‐866‐405‐3242, or if You prefer, submit Your claim in writing
directly to the Administrator at 1899 Tate Blvd., S.E., Suite 2110, Hickory, NC 28602. If You call the Administrator to report
Your claim and it is authorized by Us, but service is not initiated by Us within seventy‐two (72) hours (immediately for
furnace or heating system‐related Mechanical Breakdowns during periods of cold weather), You may engage Your own
service person and We will pay the reasonable and customary charge for the authorized Repair(s) or Replacement(s) of the
Covered Component(s). DO NOT EFFECT ANY REPAIRS OR REPLACEMENTS WITHOUT PRIOR AUTHORIZATION FROM US OR THE ADMINISTRATOR. WE RESERVE THE RIGHT TO INSPECT YOUR HOMEOR ITS COVERED COMPONENTS RELATIVE TO ANY
CLAIM REPORTED TO US OR THE ADMINISTRATOR.
Once the Administrator has received Your claim submission, a “Claim Reference Number” will be assigned and
communicated to You. Each claim submitted by You under this Service Contract will be assigned its own “Claim Reference
Number”; You should keep a record of these reference numbers in order to facilitate any future contacts with the
Administrator or Us.
Save the item. DO NOT THROW IT AWAY. We may want to inspect the item. Do not replace or attempt to make repairs to
Covered Components without prior authorization from Us or the Administrator. We have the sole option to determine
whether a Mechanical Breakdown will be corrected by either Repair or Replacement. YOU ARE SOLELY RESPONSIBLE FOR
ARRANGING FOR ANY REPAIR OR REPLACEMENT AUTHORIZED BY USOR THE ADMINISTRATOR.
Once the authorized Repair or Replacement has been completed, We will reimburse You or the authorized repair facility
for the reasonable and customary charges of making such Repair or Replacement; including parts, labor, and sales tax paid
by You for each Mechanical Breakdown of a Covered Component; subject to the LIMITS OF LIABILITY under this Service
Contract. However, We may, at Our sole discretion, offer to adjust Your claim by means of a lump sum cash payment
directly to You in lieu of a reimbursement payment to You or the authorized repair facility(not available to residents of
Iowa).If You should accept such lump sum cash payment, We shall not have any further liability under this Service Contract
to provide any party any reimbursement payments for this or any future Mechanical Breakdowns related to that Covered
Component.
Eligible reimbursements to You for authorized Repairs or Replacements in which You paid the authorized repair facility
directly will be processed within thirty (30) days after the Administrator has received:
A. A copy of the original invoice(s);
B. Proof of payment by You to the authorized repair facility; and
C. Payment of any Deductible amount owed by You to Us.
You will be required to cooperate with the Administrator in their effort to investigate a need for claim service. If You fail to
cooperate, We have the right to deny Your request for service.
Once Your request for service has been completed, You may be asked to acknowledge such by signing a “Certificate of
Satisfaction”. In the event We Repair or Replace any Covered Component, We may, at Our option, take the defective part
or item, or may leave such item with You. You shall not have the option of abandoning such part or item to Us.
VI.
STATE REQUIREMENTS & DISCLOSURES
This Service Contract is administered by CornerStone United, Inc., 1899 Tate Blvd., S.E., Suite 2110, Hickory, North Carolina
28602, telephone number 1‐866‐405‐3242. The entity listed as We, Us and Our under section “I. DEFINITIONS” is obligated
to provide services and pay claims under this Service Contract. The following Special State Requirements and/or Disclosures
apply to this Service Contract if You reside in the indicated state:
Alabama
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Section “J. CANCELLATION”, Item #3 is deleted and replaced with:
If You cancel this Service Contract after the first sixty (60) days or any time after a claim has been filed, We will refund an
amount of the Service Contract price according to the pro‐rata method less a twenty‐five dollar ($25) cancellation fee.
AMT Warranty Corp. is the Provider under this Service Contract.
Alaska
Coverage Options A& C are not available to residents of Alaska.
Arizona
Section “VI. HOW TO FILE A CLAIM” is amended by adding the following:
In the event of emergency Repairs, if You are unable to obtain prior authorization, the burden is on You to retain Replaced
parts and prove that authorization could not be obtained and the Repair is covered under this Service Contract. For such
emergency Repairs, Your claim will not be denied solely for lack of prior authorization.
Section “V. GENERAL PROVISIONS” is amended by adding the following:
We will not cancel or void this Service Contract due to Pre‐existing Conditions, prior use, unlawful acts relating to the
Home, or misrepresentation by Us or Our subcontractors.
Arkansas
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
California
This Service Contract is not available to residents of California.
Connecticut
Coverage Options A& C are not available to residents of Connecticut.
The following provision is added:
This Service Contract is automatically extended while the Product is being Repaired. You may cancel Your Service Contract
if the covered Product is sold, lost, stolen, or destroyed.
The following section is added:
RESOLUTION OF DISPUTES: If You purchased this Service Contract in Connecticut, You may pursue arbitration to settle
disputes between You and the Provider of this Service Contract. You may mail Your complaint to: State of Connecticut,
Insurance Department, P.O. Box 816, Hartford, CT 06142‐0816, Attn: Consumer Affairs. The written complaint must
describe the dispute, identify the price of the product and cost of Repair and include a copy of this Service Contract.
Georgia
Section “J. CANCELLATION”, Items #3, 4, & 5are deleted and replaced with:
We may only cancel this Service Contract for fraud, material misrepresentation, or non‐payment by You and no
administration fee will be charged. The cancellation shall be in writing and shall not be less than thirty (30) days from the
date of mailing, or delivery in person, of such notice of cancellation. If this Service Contract is cancelled after the first sixty
(60) days or a claim has been filed, We will refund an amount of the Service Contract charge according to the pro‐rata
method of the days in force based on the term of the plan selected and the date coverage begins. An administration fee not
to exceed the lesser of ten percent (10%) of the pro‐rata amount or fifty dollars ($50.00) will be applied if this Service
Contract is cancelled by You.
Section “J. CANCELLATION”, Item # 6is amended to include: The lienholder shown on the Declarations Page may only cancel
this Service Contract for non‐payment of the Service Contract price if they hold a power of attorney.
Section “IV. EXCLUSIONS”, Item A is deleted and replaced with:
A. Any Mechanical Breakdown related to a Pre‐existing Condition known by You.
Hawaii
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Illinois
The following provision is added:
This Service Contract covers normal wear and tear.
Section “J. CANCELLATION”, Item #3 is deleted and replaced with:
If You cancel this Service Contract after the first sixty (60) days or any time after a claim has been filed, We will refund an
amount of the Service Contract price according to the pro‐rata method, less a cancellation fee of fifty dollars ($50) or ten
percent (10%) of the purchase price of the Service Contract; whichever is less.
Indiana
The following provision is added:
Your proof of payment to Us for this Service Contract shall be considered proof of payment to the Insurance Company
which guarantees Our obligations to You.
Section “IV. EXCLUSIONS”, Item A is deleted and replaced with:
Any Mechanical Breakdown related to a Pre‐existing Condition known by You.
Iowa
The following provision is added:
We will provide for the initiation of services within forty‐eight (48) hours of the request for services by the You. The issuer
of this contract is subject to regulation by the insurance division of the department of commerce of the state of
Iowa. Complaints which are not settled by the issuer may be sent to the insurance division at, Iowa Insurance Department, 330 Maple St. Des Moines, IA 50319‐0065.
Louisiana
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Maine
If You cancel this Service Contract after the first sixty (60) days or any time after a claim has been filed, We will refund an
amount of the Service Contract price according to the pro‐rata method, less a cancellation fee of fifty dollars ($50) or ten
percent (10%) of the purchase price of the Service Contract; whichever is less.
Maryland
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Massachusetts
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Michigan
The following provision is added:
If the performance of this Service Contract is interrupted because of a strike or work stoppage at the company's place of
business, the effective period of the Service Contract shall be extended for the period of the strike or work stoppage.
Minnesota
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Missouri
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Montana
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Nevada
Coverage Options A& C are not available to residents of Nevada.
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Section “J. CANCELLATION”, Item #4 is amended to include:
After this Service Contract has been in force for more than seventy (70)days, We may cancel this Service Contract only for:
i. Nonpayment by You of the Service Contract price;
ii. Intentional misrepresentation by You in obtaining this Service Contract;
iii. Intentional misrepresentation by You in the submission of a claim; or
iv. Discovery of an act or omission by You, or a violation by You of any of the conditions of this Service Contract
which occur after the effective date of this Service Contract, and which substantially and materially increase
the service required under this Service Contract.
The following provisions are added:
Subject to the terms and conditions of this Service Contract, emergency Repairs of heating systems and air‐conditioning
systems may be commenced immediately without Our prior authorization. You must contact the Administrator within five
(5) business days from the date of Repair to submit the claim for reimbursement. If We Replace Your Covered Component,
the limit of liability will be extended to cover the Replacement component(s).
This Service Contract is not renewable. If We cancel Your Service Contract, You will be entitled to a pro‐rata refund of the
unearned Service Contract fee, and no cancellation fee will be deducted.
New Hampshire
The following provision is added:
In the event You do not receive satisfaction under this Service Contract, You may contact the New Hampshire Insurance
Department at 21 South Fruit Street, Suite 14, Concord, NH 03301(603‐271‐2261).
New Mexico
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within sixty (60) days after return of the Service Contract to Us, a ten percent (10%)
New York
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within sixty (60) days of the purchase date of the Service Contract and
the refund is not paid or credited within thirty (30) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid.
Oklahoma
The following provision is added:
DISCLOSURE STATEMENT: This Service Contract is not issued by the manufacturer or wholesale company marketing the
Home. This Service Contract will not be honored by such manufacturer or wholesale company.
Oregon
The following provision is added:
If You have any questions regarding this Service Contract, or a complaint against the Obligor/Provider, You may contact the
Oregon Department of Consumer & Business Services, Insurance Division, Consumer Advocacy Unit at 350 Winter Street
NE, Room 300, Salem, OR 97301 (888‐877‐4894).
South Carolina
The following provision is added:
If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original purchaser of the Service Contract. If You have any questions regarding this Service Contract, or a complaint against
the Obligor, You may contact the South Carolina Department of Insurance at 1201 Main Street, Suite 1000, Columbia, South
Carolina 29201, (803) 737‐6160.
Washington
Section “J. CANCELLATION”, Item #2 is amended to include:
If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and
the refund is not paid or credited within thirty (30) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original purchaser of the Service Contract.
Section “J. CANCELLATION”, Item #5 is amended to include:
In the event We cancel this Service Contract, We will mail a written notice to You at Your last known address at least
twenty‐one (21) days prior to cancellation with the effective date for the cancellation and the reason for cancellation.
Section “L. GUARANTY” is amended to include:
You may file a claim directly with Wesco Insurance Company at any time, at 59 Maiden Lane, 6th Floor, New York, NY 10038
or 866‐505‐4048.
Wisconsin
The following provisions are added:
THIS SERVICE CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.
The Service Contract obligor and administrator is AMT Warranty Corp.
Any claims for Repairs that have not been authorized prior to having such Repairs made may jeopardize coverage under
this Service Contract.
Notice and Proof of Loss: Provided notice of proof of loss is furnished as soon as reasonably possible and within one (1)
year. Failure to furnish such notice or proof within the time required by this Service Contract does not invalidate or reduce
a claim; unless the Administrator is prejudiced thereby and it was reasonably possible to meet the time limit.
Section “J. CANCELLATION”, Item #3 is deleted and replaced with:
You may cancel this Service Contract at any time. If You cancel this Service Contract within thirty (30) days of the date of
purchase, the Administrator shall return one hundred percent (100%) of the purchase price, less actual costs or charges
needed to issue and service the Service Contract. If You cancel this Service Contract after thirty (30) days, You will receive
a pro‐rated refund less a cancellation fee of ten percent (10%) of the purchase price up to twenty‐five dollars ($25.00). In
no event will claims be deducted from a refund.
Wyoming
Section “J. CANCELLATION”, Item #3 is deleted and replaced with:
If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and
the refund is not paid or credited within forty‐five (45) days after return of the Service Contract to Us, a ten percent (10%)
penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original purchaser of the Service Contract.
Section “J. CANCELLATION”, Item #5 is amended to include:
Prior notice is not required if the reason for cancellation is nonpayment of the Provider fee, a material misrepresentation