Student Satisfaction Survey Spring 2011

(1)

Student Satisfaction Survey Spring 2011

Prepared by

Office of Research, Planning and Grants

Introduction

This survey was prepared by a committee comprised of faculty, staff, and

administrators. It was administered using Lime Survey, a web based open source

survey software. The initial email inviting responses was sent out on May 5, 2011, with

reminder emails to non-respondents sent out on May 13, 2011 and May 18, 2011.

A total of 16,539 invitations were sent out by email. Eight hundred thirteen surveys

were completed (5% response rate). Six hundred seventy six respondents answered all

of the questions, and the remaining respondents only completed parts of the survey.

(2)

General Familiarity

Please indicate your familiarity with each of the following services/departments offered at Southwestern College

Admissions & Records

N=801

Outreach

N=799

39% 39%

17%

5%

0% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very Familiar Familiar Somewhat Familiar

Not Familiar N/A-Never heard of if

7% 11%

19%

39%

23%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(3)

Assessment/Prerequisites Center

N=798

Career Center

N=799

26%

34%

27%

12%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

19%

27% 28% _25%

1% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(4)

Counseling

N=800

Center for Technical Education (CTECS)/Women’s Resource Center

N=801

43%

32%

16%

8%

1% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

6% 10%

15%

42%

26%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(5)

Disability Support Services

N=799

EOPS/CARE

N=800

15% 15%

22%

41%

7%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

25%

16% 19%

29%

11%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(6)

Financial Aid

N=800

Health Services

N=801

41%

25%

19%

15%

1% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

20% _19%

27% 30%

4%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(7)

Service Learning

N=799

Associated Student Organization (ASO) and Student Clubs

N=798

14% 15%

21%

34%

17%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

15%

20% 25%

33%

7%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(8)

Student Employment Services

N=799

Transfer Center

N=799

15%

20%

28% 31%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

20%

26% 27% 25%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(9)

Veteran’s Services

N=798

Cashiering

N=800

14% 14%

20%

42%

11%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

38%

28%

18%

12%

4%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(10)

College Police

N=799

Custodial

N=797

20%

29% 30%

19%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

8%

13%

25%

40%

14%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(11)

Food Services/Cafeteria

N=800

Grounds

N=797

40%

27%

18%

12%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

21%

26%

22% _20%

11%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(12)

Maintenance

N=796

Bookstore

N=800

10%

18%

29%

35%

8%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

57%

33%

7%

2% _0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(13)

Facilities

N=799

24%

32%

25%

15%

4%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(14)

Admissions & Records

For each item listed below, please indicate your level of satisfaction:

College Application

N=783

College Registration Process

N=783

39%

45%

15%

1% _0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

35%

42%

14%

7%

1% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(15)

Student ID

N=783

Transcript Request Service

N=783

45%

40%

14%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

26%

32%

38%

3% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(16)

For each item listed below, please indicate your level of satisfaction with the timeliness of service.

Student ID Process

N=782

Transcript Evaluation Process

N=782

45%

37%

15%

2% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

23%

31%

40%

4% _2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(17)

Transcript Service

N=782

24%

32%

39%

3% _2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(18)

Financial Aid

Have you ever applied for Financial Aid at Southwestern College?

N=775

Have you ever received Financial Aid while attending Southwestern College?

N=775

67%

33%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

54%

46%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(19)

Do you believe receiving Financial Aid increased your ability to: (only students who answered yes to having received financial aid)

Attend Southwestern College

N=418

Succeed in your classes at Southwestern College.

N=418

97%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

92%

8%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(20)

Are you aware of the rights and responsibilities of a Financial Aid Student?

N=418

Have you used any of the Southwestern College Financial Aid Office's online services?

N=418

84%

16%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

63%

37%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(21)

Based on your experience using online services provided by the Southwestern College Financial Aid Office, please indicate your level of satisfaction with: (only students who have used Financial Aid online services)

Amount of information provided

N=265

Accuracy of information provided

N=265

43%

39%

12%

5%

1% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

40% 41%

14%

4%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(22)

Timeliness of information

N=265

Helpfulness of staff

N=265

37%

33%

18%

10%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

38%

29%

18%

11%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(23)

Timeliness of aid disbursements

N=265

Ease of application process

N=265

27%

35%

24%

8%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

36% 39%

15%

6%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(24)

Overall quality of service

N=265

36% 37%

18%

6%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(25)

Student Affairs

How did you learn about Southwestern College?

N=813

What was the most important factor in you attending Southwestern College?

N=813

48%

42%

2%

7%

33%

16%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Friends Family Radio Print Ad High School Counselor

Other

15%

47%

10% _8%

37%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

High School GPA

Financial High School Counselor

SWC presentation at

your high school

(26)

Transfer Center

Have you used the services provided by the Transfer Center?

N=753

Based on your experience using services provided by the Southwestern College’s Transfer Center, please indicate your level of satisfaction with: (only students who have used Transfer Center services)

N=215

29%

71%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

40%

45%

8%

4% _2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(27)

N=215

37%

43%

12%

6%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

37%

44%

13%

3% 3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(28)

N=215

43%

36%

11%

5% 5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(29)

EOPS/CARE

While attending Southwestern College, have you received any services related to: (Check all that apply)

N=226

Which other student services programs have you utilized? (Check all that apply)

N=813

24%

4% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

EOPS CARE

66%

0%

21% _20%

8%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Counseling Center

Disabled Student Services

(30)

Academic Success Center

Which of the following Academic Success Center services have you utilized?

N=813

37%

32%

39%

15%

6% 7%

20%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

English Writing Center

Tutoring Services

Open Labs Online Writing Lab

Test Reviews

Workshops Proctored

Exams

(31)

Associated Student Organization (ASO) and Student Clubs

Did you vote in the last ASO student election (April 2010)?

N=736

Did you run for an elected position during the last ASO student election (April 2010)?

N=735

13%

87%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

1%

99%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(32)

Have you ever attended an ASO event?

N=735

Based on your experience with ASO events, please indicate your level of satisfaction with the: (only students who have attended an ASO event)

Number of ASO events per semester

N=113

17%

83%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

19%

40%

33%

6%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(33)

Variety of ASO events per semester

N=113

Organization of ASO events

N=112

19%

38%

33%

8%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

21%

34%

40%

4% _2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(34)

Promotion of ASO events

N=112

Are you aware of clubs offered through the Associated Students Organization?

N=732

21%

34%

40%

4% _2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

39%

61%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(35)

Do the clubs at Southwestern College meet your needs?

N=732

39%

61%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(36)

Health Services

Have you ever received services from the Health Services Office?

N=728

Have you received any information from Health Services related to a healthy lifestyle?

N=728

33%

67%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

25%

75%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(37)

Based on your experience with the Southwestern College Health Services Office, please

indicate your level of satisfaction with: (only students who have received services or information from Health Services)

N=286

Courteousness of staff

N=286

52%

34%

13%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

53%

31%

14%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(38)

Your overall experience

N=286

53%

31%

14%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(39)

Women’s Resource Center

Have you utilized a service at the Women’s Resource Center?

N=726

Based on your experience with the Southwestern College Women’s Resource Center, please indicate your level of satisfaction with: (only students who have utilized at service at the Women’s Resource Center)

N=32

4%

96%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

69%

28%

0% 3% 0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(40)

N=32

66%

31%

0% 3% 0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

69%

25%

0%

6%

0% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(41)

Veteran’s Services

Are you a veteran?

N=721

Based on your experience with the Southwestern College Veteran’s Services office, please indicate your level of satisfaction with: (only students who indicate they are veterans)

N=88

12%

88%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

43%

23% 27%

7%

0% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(42)

N=88

42%

30%

25%

3%

0% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

42%

23% 26%

7%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(43)

Are you aware of the services offered at the Southwestern College Veterans Welcome Center?

N=88

Have you used services provided by the Veterans Welcome Center?

N=88

56%

44%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

51%

49%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(44)

Based on your experience with the Southwestern College Veterans Welcome Center, please indicate your level of satisfaction with: (only students who indicate they are veterans and have used Veterans Welcome Center services)

N=45

58%

24%

9% 9%

0% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

58%

27%

13%

2% _0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(45)

N=45

58%

24%

9% 9%

0% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(46)

Career Center

Have you ever used any of the services provided by the Southwestern College Career Center?

N=711

Did you receive information regarding potential careers? (only students using Career Center)

N=240

34%

66%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

81%

19%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(47)

Were you able to make informed career preparation decisions?

N=240

Were your information needs met?

N=240

76%

24%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

82%

18%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(48)

Do you have knowledge and understanding of the following Career Center tools?

Career assessments

N=240

Occupational library

N=240

82%

18%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

47%

53%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(49)

Job search preparation

N=240

Resume templates and service

N=240

64%

36%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

53%

47%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(50)

Mock interviews

N=240

Career chronicles

N=240

30%

70%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

27%

73%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(51)

Based on your experience with the Career Center, please indicate your level of satisfaction with:

N=240

35%

43%

18%

2% 2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

35%

43%

15%

4% _2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(52)

N=240

34%

45%

18%

2% 2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(53)

Student Employment

Have you ever used any of the services provided by Student Employment Services?

N=699

Did you learn how to utilize Student Employment Services? (only students using Employment Services)

N=162

23%

77%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

86%

14%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(54)

Have you received any referrals to employers hiring persons with your skills?

N=162

Based on your experience with Student Employment Services, please indicate your level of satisfaction with:

N=162

44%

56%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

43%

32%

14%

9%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(55)

N=162

44%

31%

17%

5%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

42%

30%

17%

7%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(56)

Disability Support Services

Are you aware of Southwestern College’s Disability Support Services?

N=695

Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?

N=695

53%

47%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

10%

90%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(57)

Based on your experience with the Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with: (only students using the DSS office)

N=70

61%

27%

9%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

59%

29%

9%

3% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(58)

N=70

53%

26%

14%

6%

1% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

54%

26%

17%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(59)

N=70

50%

27%

17%

3% 3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

57%

26%

13%

3% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(60)

Counseling Center

Have you ever used any of the services provided by the Southwestern College Counseling Center?

N=685

Were your counseling needs met? (only students using Counseling Center)

N=542

79%

21%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

89%

11%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(61)

In your first semester at Southwestern College, did you attend an orientation to college?

N=685

Did you review information on any of the following topics? (only students who completed orientation)

College resources

N=404

41%

8%

51%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

No, I did not attend or complete a student

orientation

Yes, I completed an online student orientation

Yes, I attended an in person student orientation

89%

11%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(62)

Student success characteristics

N=404

An overview of your educational options

N=404

81%

19%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

89%

11%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(63)

Did the Southwestern College Counseling Center help you to identify your personal, academic, and other resources to assist you to achieve your educational goals? (only students using Counseling Center)

N=542

Based on your experience with the Counseling Center, please indicate your level of satisfaction with:

N=542

79%

21%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

43%

37%

11%

7%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(64)

N=542

40%

37%

13%

6%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(65)

Assessment/Prerequisites Center

Did you take assessment test(s) at Southwestern College during your first semester?

N=683

Do you clearly understand how to select course(s) based on assessment information and your educational goals?

N=683

80%

20%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

81%

19%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(66)

Custodial Services

Based on your experience with Custodial Services, please indicate your level of satisfaction with the:

N=680

Cleanliness of classrooms/labs

N=680

20%

26%

50%

2% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

24%

31%

37%

5%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(67)

Overall conditions of the classrooms/labs

N=680

Level of supplies in the classrooms

N=680

23%

32%

40%

3% _2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

20%

28%

39%

10%

4% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(68)

Grounds

Based on your experience with the Grounds Department, please indicate your level of satisfaction with the:

N=679

Number of exterior trash receptacles

N=679

22%

27%

49%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

23%

36% 37%

3% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(69)

Emptying cycle of exterior trash receptacles

N=679

College landscape

N=679

25%

33%

38%

3% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

35%

29% 33%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(70)

Maintenance

Based on your experience with the Maintenance Department, please indicate your level of satisfaction with the:

N=679

Timeliness of classroom repairs

N=679

23% 26%

49%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

20%

25%

45%

7%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(71)

Facilities

Based on your experience with the Facilities Department, please indicate your level of satisfaction with the:

Ability of new buildings' classrooms and labs to accommodate your educational needs

N=677

Comfort of classroom furnishings

N=677

21%

36% 35%

5%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

18%

35% 35%

9%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(72)

Condition of classroom furnishings

N=677

Promptness with which safety hazards are removed

N=677

18%

36% _35%

9%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

21%

31%

44%

3% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(73)

Cafeteria

Based on your experience with Food Services, please indicate your level of satisfaction with the:

Friendliness of staff

N=677

30%

38%

29%

2% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

30%

35%

31%

3% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(74)

Selection of cold food choices

N=677

Selection of hot food choices

N=677

21%

32%

37%

8%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

20%

35% 35%

7%

3% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(75)

Cleanliness of food service area

N=677

Food inventory levels

N=677

24%

38%

34%

2% 2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

21%

34% 37%

5%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(76)

Wait time

N=677

Prices

N=677

19%

35% 39%

5%

1% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

12%

27%

43%

12%

7%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(77)

Bookstore

Based on your experience with the Southwestern College Bookstore, please indicate your level of satisfaction with the:

N=677

Staff knowledge about textbook selection

N=677

40% 42%

14%

3% _1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

36%

41%

18%

3%

1% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(78)

Staff knowledge about product information

N=677

Cleanliness of store

N=677

36% 39%

20%

4%

1% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

44%

41%

13%

1% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(79)

Police

How many times have you had contact with the Campus Police department?

N=676

Please select which ways you had contact with the Campus Police:

N=676

1% 4%

32%

63%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

5+ times 3-4 times 1-2 times None

22%

2% _0% 2% _0%

10%

0%

10%

5%

58%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(80)

Based on your experience with the College Police Department, please indicate your level of satisfaction with: (only students who indicated contact with Police)

N=253

34% _32%

21%

9%

5% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

34%

32%

21%

7% _6%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(81)

N=253

31% 31%

22%

8% 8%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(82)

Cashier

Based on your experience with the College Cashier's Office, please indicate your level of satisfaction with the:

Friendliness and courteousness of staff

N=676

Staff's efficiency in processing transactions accurately

N=676

27%

42%

23%

6%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

29%

41%

23%

5% _3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(83)

Staff's knowledge about student services and policies

N=676

29%

38%

25%

6%

2% 0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

(84)

Demographics

The majority of my classes are

N=676

Please indicate the communication method that you prefer for social and business networking (check all that apply)

N=676

1%

18%

11%

4%

43%

23%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

96%

5%

29% _28%

14%

2% 4%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

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