! Telecommunications! ResNet! utech Computer Labs! Systems! Enterprise Systems

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Telecommunications

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ResNet

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uTech Computer Labs

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Systems

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Daily operations, maintenance, support, and

security of systems

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Mainframe

!

Phones

!

Email system

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File servers, print servers, web servers, etc.

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Labs

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Networks

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Infrastructure systems handle the following

EVERY DAY

!

1.5 million emails a day

!

Over a million web servers hits a day

!

1.4 terabits of data from the Internet a day

!

170,000 mainframe transactions a day

!

31,000 minutes of voice calls a day

! 

Last year’s presentation’s plans and projects

updates

!  September 2008 Malware Incident response

!  All done but wireless security item

!  Internet 2nd egress

!  Done

!  ResNet wide wireless

!  Staff pulled off on other projects - should start soon

!  New SAN implementation

!  In use and data migration nearly complete

!  Documentation

!  much done last year

!  GIS maps complete

! 

Last year’s presentation’s plans and projects

updates - continued

!  Lab computer purchase

!  Done - 265 systems installed last year

!  Security Cameras

!  Many cameras installed now

!  Awaiting policy info from Office of Risk Management

!  F5 BigIP project

!  installed and in heavy use

!  Continuing to add more services

!  VoIP Implementation

!  Support Center pilot done

! 

Some additional projects done this year

!  Change management process

!  Password Change project

!  Content Management System and Event Calendar

!  Right Answers Portal

!  Campus Portal

!  Server Virtualization

!  Pentaho B.I. and data warehouse

!  Networked a new building - Caxton

!  New Tanner lab

!  Dual boot technology in labs

!  Deploy Studio server

!  New backup system

! 

University Data Center Enhancements

!

Added temperature and water sensors in basement

UPS location

!

Added generator remote control and management

!

Finishing Drip pan project

!  F5 BigIP Project

!  Collaborating with many groups – ESS, Library, Parking Services,

!  About 40 virtual servers hosted so far

!  Consolidating secure servers and SSL certificates

!  www.wiu.edu !  www.wiu.edu/cmdb !  www.wiu.edu/kb !  www.wiu.edu/rockybikes !  WesternOnline.wiu.edu !  demo.wiu.edu !  events.wiu.edu !  ezproxy.wiu.edu !  gis.wiu.edu !  omniupdate.wiu.edu !  tcard.wiu.edu !  ldaps.wiu.edu

!  This Year’s Plans and Projects !  Continue to look for cost savings and efficiencies

!  Implement Central Authentication Service (CAS)

!  Continue utilizing F5 BigIP system

!  Setup Network Registration/Static IP numbers/NAT/Computer inventory systems

!  Spell out SLAs for supported systems

!  ResNet wireless

!  More VoIP systems

!  Implement a Document Management system

!  Expand BI and Data warehouse system

!  Complete Wireless security implementation

!  Enhance web server infrastructure

!  Roll out new lab models

! 

Summary

!

Infrastructure Group continues to demonstrate they

are capable of doing just about any task given them

!

Will continue to follow

Strategic Plan for Technology

and help update it this year

!

Move from the old Academic Computing/UCSS

reactive mode to a proactive mode

! 

Currently eight staff members

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Services

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Telephone installs, moves, repair, maintenance

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E911 records

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Administrative & student billing

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Voice mail, cell phones & pagers

!

JULIE locates

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Campus Operator Services

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ACCOMPLISHMENT

S

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Switch Payments Complete

University Technology –

Telecommunications

! 

ACCOMPLISHMENTS CONTINUED…

!

Another Year of 100% Switch Up-Time

!

Desktop Disaster Recovery

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Multi-Cultural Center; Memorial Hall progression;

assisted with implementation of IP Call Manager

System

! 

GOALS

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Complete Installation of Adtran

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Promote the Completion of the On-Line Directory

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Student Line Request – Information updated

through SOARS & Student Assistance Center

University Technology –

Telecommunications

! 

ADDITIONAL SAVINGS & BUDGET ITEMS

!

Evaluated then reduced AT&T T1’s

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Payroll & Administrative Support

!

With all changes – projected 5% expense reduction.

University Technology –

Telecommunications

!  What is ResNet?

!  Student fee funded program

!  Residential network [Home away from home]

!  10 residence halls & 8 apartment buildings

!  Who are our customers?

!  Students & staff residing in WIU owned housing

!  What services do we provide?

!  Network access, troubleshooting, & repair

!  Mal-ware removal & prevention assistance

!  Staff up to 55 hours at the uTech Support Center

!  What services do we not provide?

!  Hardware repair

ResNet – Residential Network, Customer Service

• Maintained for 3 years

• Attempt contact within 24 hours

FY2004 FY2005 FY2006 FY2007 FY2008 FY2009

Totals 2072 3141 1792 1135 980 969 0 500 1000 1500 2000 2500 3000 3500

ResNet – Residential Network, Networking

• Increase individual maximum from 768 Kbps to 1 Mbps

• 115 Mbps dedicated bandwidth for ResNet Fall

2005 Spring 2006 2006 Fall Spring 2007 2007 Fall Spring 2008 2008 Fall Spring 2009 2009 Fall Spring 2010 Max Down 915 706 775 815 722 745 746 751 1142 1196 Min Down 23 168 21 101 100 101 200 102 112 111 Avg Down 265 499 516 449 503 604 722 717 785 849 STDV Down 235 195 207 237 252 192 8 27 136 126 0 200 400 600 800 1000 1200 1400 Kbps

Individual ResNet Download Speeds

ResNet – Residential Network, Assisting Campus

• 89% calls taken are not related to ResNet

• Fiber connectivity for fire alarm annunciation system

• Caxton Building wired/wireless connectivity 43% 18% 17% 11% 9% 2% 0% 0%

Calls Taken by ResNet Technician for User Type

Non-ResNet Student staff faculty ResNet Student Lab/E-Classroom grad assistant Retired Other

! 

Wireless – All residence hall rooms

! 

Increased ResNet Bandwidth

! 

CO/OL Remodel

!  Computer Labs – student facilities !  Student fee funded facilities

!  23 different locations (including 2-24 hour locations)

!  9 staffed labs and 14 unstaffed labs

!  Offer 100+ hours of staffed availability each week when classes

are in session

!  Who are our customers?

!  Students, faculty & staff

!  What services do we provide?

!  Over 600 Windows XP and Mac OS X workstations

!  Laser printing and flatbed scanners

!  75 lab assistants and support staff to answer questions, maintain

the rooms and the equipment

0 20 40 60 80 100 120 140 160 Building/Room Maintenance Hardware Lab Reservations Network Printing Software Supplies

! 

Promote responsible printing and use of lab

consumables

! 

Cleaning lab computers (prevention of H1N1)

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Maintain 4-year lab computer rotation

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Replace approximately 265 systems

! 

Create a new lab in Tanner Hall to serve the

NQ (due to Wetzel Hall retirement)

! 

Use of reduced cost toner in lab printers and lab

assistants monitoring print queues

! 

Cleaned lab equipment in 23 student computing

facilities

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Cleaned lab equipment in 25 different discipline

specific lab locations

! 

Installed 130 Dell Windows XP and 160 20” iMac

computers with dual boot operating systems

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Retired Wetzel computer lab

! 

Created a new computer lab in Tanner Hall (NQ)

A section of the new Tanner Hall lab

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Continue 4 year lab equipment rotation

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Replace 100 lab iMacs Summer 2010

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Retire Corbin Hall computer lab this summer

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Equipment will move to Memorial Hall 046

! 

Create new lab in Memorial Hall

!

Implement collaborative/group workspace in

addition to individual workspaces

! 

Continue to research best practices regarding

printing and use of lab consumables

! 

Primary Responsibilities

!  Server Administration

!  uTech Windows servers (36)

!  uTech UNIX servers (61)

!  uTech Macintosh servers (15)

!  Systems Administration

!  Directory Administration (AD, LDAP, OpenDir, IDM)

!  Zimbra

!  WesternOnline

!  Web Services

!  MySQL Services

!  Systems Deployment

! 

Server Administration

!  Windows

!  10 Physical and 26 Virtual

!  16 Windows 2008 or newer

!  10 Windows 2003 or 2003R2

!  UNIX

!  51Physical and 10 Virtual

!  44 Solaris

!  10+ Linux – RHEL

!  Macintosh

!  6 uTech Servers

! 

Notable Statistics

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31,000+ Zimbra Email Accounts

!

41 Million Zimbra Messages

!

1.6 Million Zimbra Appointments

!

45.5 Million Internet Mail Messages per Month

!  92.8% Blocked as SPAM

!  3.3 Million Delivered per Month

!

17,371 Password Changes in first month of

Password Policy Change

! 

FY2010 Accomplishments

!  1.A – User Feedback

!  Developed Change Management Database, Application, and

Calendar

!  Service Level Agreement Template Created

!  Windows Update Process and Calendar

!  1.E – Tech Policies, Procedures, and Reporting

!  Implemented 120-Day Password Change Policy

! Custom Zimbra Zimlet

! AD Logon Pop-up

! Upgrade to Guava

!  Developed Database backend and Webpage for SNS Scan

Reports

!  Tightened Security on Servers Identified by Nessus Scans

! 

FY2010 Accomplishments – continued

!  II. Increase Support

!  Deployed Right Answers server

!  Deployed Content Management System server

!  Deployed CAS server for Portal

!  III. Improve Technologies

!  Increased Home Quotas for Students and Faculty/Staff

!  Participated in deployment of Dual-Boot Computers in

the Labs

!  Upgraded and Expanded Podcasting servers

!  IV. Strengthen Distance Education

!  Keeping WesternOnline at the latest patch level

! 

FY2010 Accomplishments

!

Staff Development

!  Security Training

! 

Cost Savings Initiatives

!

Virtualizing Physical Servers

!

Using Open Source software solutions where

possible

!

Replacing University Pagers with Personal Cell

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Goals

!  Windows

!  Tune and increase usage of VMWare

!  Setup VMWare Test Environment

!  UNIX

!  Update Identity Management

!  Retire older, less efficient, servers

!  Expand Storage for Backups/Disaster Recovery

!  Macintosh

!  Upgrade Software Update server

!  Extend Open Directory to all Macs on campus

!  Virtualized underutilized servers

!  Misc

! 

Current Mainframe Configuration

•

Separated into three logical partitions

-  Production z/OS operating system which includes

STARS, WIUP and all administrative batch processing.

-  Student z/OS operating system which is maintained

for CS220 and CS230 COBOL courses.

-  z/VM operating system (hypervisor) which is

! 

z/OS Production System

•

System availability and throughput

- Processed 1,022,949 batch jobs in FY10.

- STARS and WIUP CICS systems processed 61,987,137

transactions in FY10.

- CICS system availability over the previous 52 weeks is

99.98% (7,621.74 hours out of a possible 7,623 hours).

! 

z/OS Production System

•

Disaster Recovery

- Successfully restored z/OS production environment at

Sungard’s Chicago facility.

- Successfully simulated a semi-monthly payroll.

- Next disaster recovery test in June will simulate

! 

z/OS Production System

•

New projects and goals

- Continue to maintain our 99% availability rate.

- Work with AIMS on converting STARS to utilize WIU’s

single sign-on methodology.

- Integrate STARS into the WIU portal technology.

- Work with administrative departments to reduce paper

! 

z/VM and Linux

•

Applications currently being hosted on z/Linux

- Weppas developed by CAIT and COEHS. Student

teacher accreditation application.

- Darwin developed by redLantern. A degree auditing

! 

z/VM and Linux

•

New Projects

"  Pentaho - business intelligence software package.

-  Provides both a web based point and click report

generator along with a more full featured desktop client which includes full graphing capabilities.

-  Provides dashboards which are easily integrated into

portals.

-  Provides all of the popular output options including Adobe

PDF, HTML, Microsoft Excel, Rich Text Format, or plain text.