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How To Manage A Mental Health Patient

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SECTION 1 CLIENT ENTRY INTO SYSTEM Procedure 115 …….. Capacity Report Form

Screening

120 ……. DADS Referral for Services 120 A …. DADS Referral for Services Guide

121 ……. Welcome to Treatment Referral

121 A …. Welcome to Treatment Dropdown Guide

Placement

130 ……. Concurrent Methadone and Residential Treatment 135 ……. Client Placement Decisions

135 A ….. ASAM Crosswalk

135 B ….. Placement Conversion List

136 ……. Dual Diagnosis Eligibility Criteria

137 ……. Resolving Disputes About Client Placement Decisions/Referrals 138 ……. Warrants

143 ……. In-Custody Placements

144 ……. In-Custody Clients who No-Show to Res Tx or THU 145 ……. Residential Placement and Wait List

145 A ….. Residential Wait List Client Instructions

147 ……. THU Advisement Treatment and Services Procedure 150 ……. AB 109

152 ……. Criminal Justice Services

152 A ….. Criminal Justice Case Management Referral Protocol 153 ……. MH Full Service Partnership Clients

154 ……. Parolee Re-Entry Grant 155 ……. Veterans Grant

156 ……. Homeless Grant

156 A …. Res Homeless Grant Attachment 156 B …. OP Homeless Grant Attachment 157 ……. CalEMA Grant

158 ……. Addiction Medicine Therapy (AMT) Medical Hold 160 ……. VHP Referrals

165 ……. Priority Admissions 166 ……. Prop-36 Eligibility

SECTION 2 CLIENT MOVEMENT THROUGH THE SYSTEM Referrals, Transfers, and Upgrades

Procedure 200 ……. Level of Care and Lateral Transfers

205 ……. Continuum of Care Referral Summary Form 205 A …. COC Dropdown Menu Guide

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210 ……. Transitional Housing Unit (THU) Referral and Placement 211 ……. Transitional Housing Unit (THU) Disposition

212 ……. THU Request for Extension 220 ……. Psychiatric Consultation Referral 240 ……. BASN Referrals

245 ……. CDCI Referrals

SECTION 3 CLINICAL

Clinical Standards Procedure 300 …….. Clinical Guidelines

300 A ….. Clinical Guidelines Table

302 ……. Intensive Outpatient Services 303 ……. Treatment Assessment

304 ……. Discharge Planning and Summary 305 ……. Treatment Plans

306 ……. Request for Temporary Reduction of Caseload Size 307 ……. Request for Residential Extension

307 A …. Request for Res Ext Guidelines Special Issues

308 ……. Unamenable

309 ……. Managing Client Alcohol/Drug Use during Treatment 309 A ….. Managing Client Use System Guideline

311 ……. Managing Client Threats of Violence Protocol 312 ……. Managing Client Violence

312 A ….. Managing Client ViolenceSystem Guideline

313 ……. Managing Client Suicide Potential Protocol 313 A …. Suicide Potential Guidelines

314 ……. Child Abuse and Neglect Reporting

315 ……. Managing Client Sexual Conduct at Treatment Facilities 316 ……. THU Violence Protocol

316 A ….. Managing Client Violence in the THU System Guidelines

318 ……. Provider Clinical Appeals Process 319 ……. Dual Relationships

Special Populations

330 ……. Treatment for Pregnant Women Medical

335 ……. TB Screening

336 ……. Suspected Active TB Disease

338 ……. AMT Take-Home: Security THU & Res (part 1)

338 ……. AMT Take-Home: Lost Stolen THU & Res (part 2)

340 ……. Clients with Prescription Medication

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345 ……. Medical Marijuana Charting

350 ……. Progress Notes

360 ……. Group Agreement Policy 360 A ….. Group Agreement Example

SECTION 4 COMMUNICATION Confidentiality

Procedure 400 ……. Authorization Form for the Release of Confidential Client Info 404 ……. Criminal Justice Consent

405 ……. System Authorization Form for the Release of Confidential Client Info 406 ……. Fax and Email Transmission of Confidential Client Information

407 ……. Confidentiality – Leaving messages for potential clients/clients 408 ……. Parole Authorization Policy

409 ……. AB 109 Authorization Policy

Communication Inside and Outside the System 410 ……. Treatment Status Report

410 A….. Treatment Status Report Form Instructions

410 B….. Treatment Status Report FAQs

415 ……. Transitional Housing Unit Client Status Report Form 420 ……. Communication: Transitional Housing Unit Providers and

Outpatient Providers 425 ……. System Feedback Form

430 ……. Contract Agency Accident/Incident Report 435 ……. County Agency Accident/Incident Report 440 ……. Temporary Agency Closures

SECTION 5 CLIENT EXIT FROM THE SYSTEM Procedure 500 ……. Grievance Process

510 ……. THU Housing Exit Plan 520 ……. Timeline for Chart Closures

SECTION 6 QUALITY IMPROVEMENT/ASSURANCE Procedure 610 ……. UNI/Care Data Entry

615 ……. UNI/Care User Account and Provider Maintenance 650 ……. Learning Organization

SECTION 7 CONTINUOUS RECOVERY MODEL Procedure 700 ……. Continuous Recovery Model (CRM)

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APPENDIX A PERFORMANCE MEASURES None with this Release

APPENDIX B COUNSELOR RESOURCE MATERIALS Best Practices

Clinical Abbreviations

The Clinician’s Guide (Toolkit)

Dual Diagnosis Services Patient Placement Criteria Outline

Medical Necessity Criteria, Santa Clara County, Dept of Mental Health APPENDIX C THU STANDARDS

APPENDIX D FORMS

TAB D1 ………. Capacity Report

TAB D2 ………. Forms primarily used for client entry, referral, and transfer Case Management Questionaire

Continuum of Care Referral Summary DADS Referral for Service

DADS Referral for Service – Guide Psychiatric Referral Client Information WTT Reassessment

VHP Confidential Patient Information Form VHP Gateway Referral Form

Authorization for the Release of Confidentiality

Auth - 2-Party for the Release of Confidential Client Info Auth - 2-Party for the Release of Confidential Client Info-Span Auth - 2-Party for the Release of Confidential Client Info-Viet Auth – AB 109 for the Release of Confidential Client Info Auth – AB 109 for the Release of Confidential Client Info-Span Auth – AMT Confidential Info

Auth – AMT Confidential Info Spanish Auth – AMT Confidential Info Vietnamese

Auth-Systems - for the Release of Confidential Client Info Auth-Systems - for the Release of Confidential Client Info-Span Auth-Systems - for the Release of Confidential Client Info-Viet Auth-CJS DADS

Auth-CJS DADS-Span Auth-CJS DADS-Viet Auth-BASN CJS-DADS

Auth-Dependency Court-DADS Auth-Moorpark Care Team

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THU Forms

THU/DA Certification/Advisement Form

THU/DA Certification/Advisement- Spanish THU/DA Certification/Advisement- Vietnamese THU Client Disposition Form

THU Exit Plan

THU Request for an Extension Unicare Forms

UNI/Care CalOMS Registration Form

UNI/Care CalOMS Registration Data Definitions UNI/Care CalOMS Admission Form

UNI/Care CalOMS Admission Form Data Definitions UNI/Care CalOMS Admit Questionnaire

UNI/Care CalOMS Admit Questionnaire Data Definitions UNI/Care CalOMS Discharge Summary Form

UNI/Care CalOMS Discharge Summary Data Definition UNI/Care CalOMS Discharge Questionnaire

UNI/Care Services Rendered Form

UNI/Care THU Admission/Discharge Form UNI/Care CalOMS CFCS-Detox Admit Form UNI/Care CalOMS CFCS-Detox Discharge Form UNI/Care Annual Update

UNI/Care Oath of Confidentiality UNI/Care User Information Form UNI/Care Username Request Form

UNI/Care User Responsibility Statement Instruction TAB D3 ………. Forms primarily used for client treatment

Clinical Protocol: Suicide Potential Scale

Suicide Prevention Planning Form Continuum of Care Referral Summary

Discharge Summary Codes Discharge Summary Form Progress Notes Form

Progress Form Psycho-Ed (Structured- Discovery Group) Request for Residential Extension Form

Treatment Assessment Form Treatment Assessment – Spanish Treatment Assessment – Viet Treatment Assessment Codes Treatment Plan Form A Treatment Plan Form B

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Treatment Status Report (TSR)

TAB D4 ………. Forms primarily used for “reporting” purposes Detox Status Report Form

Detox Status Report Dropdown Guide Gateway Status Report Form

Treatment Status Report (TSR) TSR Instructions

Unamenable/Ineligible/Suspended Client Report Form Unamenable/Ineligible/Suspended Report Dropdown Guide

Accident/Incident Report-Contract Agency Accident/Incident Report-County Agency System Feedback Form

Temporary Closure Form

THU Client Status Report (CSR) THU Exit Plan

Patient Death Report

Unusual Incident/Injury/Death Report

TAB D5 ………. Forms related to client outcomes measurement ORS / SRS Forms

TAB D6 ………. Forms related to Continuous Recovery Monitoring CRM Client Consent

CRM Information Sheet (Handwritten) CRM Information Sheet (Fillable Form) CRM Call Record (Handwritten)

CRM Call Record (Fillable Form) CRM Call Record (Excel Spreadsheet) CRM Immediate Needs Profile

CRM Discharge Form / Referral to TX Form (Fillable Form) CRM Discharge Form / Referral to TX Form-Menu

CRM Consent CRM Email Consent

References

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